La Quinta Inn & Suites by Wyndham Allen at The Village

Staff wasn’t overly helpful due to me booking by a third party

Very good

My AC didn't work. Fridge didn't work, I didn't book a handicap room yet I was given one. Shower nozzle sprayed water out on the sink so all my personal belongings were soaked. Overall the experience was horrible. I told the front desk about my issues they just down played it. Asked if I could switch rooms, wasn't an option. I travel work often and the location was great but other than that it wasn't a good stay. I most definitely wont be staying here again.

Conveniently near the freeway. Had breakfast included. Had a pool area. Air conditioning didn’t go down cool enough past 75.

The room was really humid even with the AC running

We could not have had a better experience. From the moment we arrived, everyone we encountered was extremely courteous and attentive. The room was perfect and we couldn’t have been happier. Thank you La Quinta staff. Perfection!

I would definitely stay here again.

Everything was great

Exceptional

Overall good stay. We had a minor issue at first no tv remotes and we had 2 tv’s but the staff was great at helping us right away to fix that! Only problem we really ran into all weekend.

Nice TV and Bed. Room price a bit high. Ice machines on floor not working.

Good

The 2nd room still had a smell of animal urine and broken closet door. Workout was closed. No ice in ice machine.

The room was very clean really enjoyed staying there recommend that hotel

ok

It was in a good location. Furniture was updated and nice. Bathroom needed new fixtures for the tub. There were cracked tiles on bathroom floor and bathroom ceiling had cracked Sheetrock. I had a hard time getting hot water for the shower.

Ashley was excellent and kind

The only 2 things I can say about this hotel is that the AC worked good and the beds were ok, that being said we will Never stay here again! The plug ins the bathroom didn’t works, nor did half of them in the room, the ice machine didn’t work either! When I called to the front desk to ask about the plug ins not works the guy at the desk said “what do you want me to do about it” after telling me it was late (10pm)and he couldn’t do anything, did I need to use them! REALLY!! I paid for the room right! We are in a hotel every weekend playing baseball, this hotel will start my do not stay again list!

Clean room, comfortable bed, very close to Texas Credit Union Event Center and grocery stores.

Exceptional

Good

Good

Location The plug ins in the room make my asthma flare up

Location The plug ins in the room make my asthma flare up

The gym was closed, the pool had bugs and there was a leak in the breakfast area.

Great place to stay

Clean The front office they would not let me check out early

Clean The front office they would not let me check out early

Traveled with 4 people in one room 2 beds only had 3 pillows per bed , I called the front desk and asked for extra pillows and was rudely told no, that 6 pillows was enough for 4 people .

good all good

good all good

Didn't have breakfast. The best part was the bed! Very, very comfortable bed! The sheets and pillow cases smelled of sunshine!! Best nights sleep ever!! I hope all La Quintas have the same beds. We were there for just the one night - travelling through on the way home.

Didn't have breakfast. The best part was the bed! Very, very comfortable bed! The sheets and pillow cases smelled of sunshine!! Best nights sleep ever!! I hope all La Quintas have the same beds. We were there for just the one night - travelling through on the way home.

Exceptional

Great place to stay ! Staff is extremely helpful. I’m a travel nurse and the really accommodated myself and my family.

Very bad smell rooms and washrooms are so dirty looks nothing like pictures

Neat, clean, comfortable

No complaints

I was there for only one night but it was clean and everyone was nice. Comfy bed, clean bathroom. Good quality hotel.

also my last.

Nice location easy access to the main highway.

New hotel, but must have been put up quickly, not attending to details. Bathroom door didn’t shut due to being mis-hung. Grout dripped all over tub.

Breakfast was good. Rooms were very nice. Room were clean. The hot tub was worth it! I even took a swim and it was nice. Thank you for a pleasant stay.

Everything was well taken care of, including us. Thank you La Quinta.

I've stayed here a few times for both work and leisure and it's a great place to stay on a budget. I've stayed in a few other La Quinta's and this one is by far the cleanest.

Only good thing I can say about this place is the parking is free and it's close to stores and eateries. I would definitely NOT refer anyone to stay here.

Room had a smell of smoke and felt like there was no ventilation at all. The ac unit in the room was leaking so I had to listen to drips of water on wet carpet all night. The walls are super thin, you can here the people above, below and beside you.

Everything was great

Room smelled so much like cigarettes

No housekeeping after 1st day. We stayed for 2 nights. Other than that, no issues

It was nice and quiet!

I stayed at the hotel from March 26-29. I had a double queen for myself and my aunt. The first night was fine, however when I woke up to get ready I noticed that our room didn’t have an iron. The front desk clerk was gracious enough to get me one. I went down for breakfast all days to see what they served and I was disappointed that they do not accommodate non pork eaters or those of us who can’t drink cow milk. Also the second night we came back to the room, we noticed our bathroom floor and toilet wet from water from God knows where. I’m assuming it came from the ceiling because it did look as if it were painted over a few times. We went to let the front desk know what was going on he did move us to the only room they had available, a king bed with a sofa. I was very disappointed because my aunt and myself suffer from back problems, we both have shoulder injuries and she has had to have knee surgery. We paid for a double queen and yet we were downgraded in my eyes to a king where one of us had to sleep on an extremely uncomfortable couch. Our last morning there, I tried to use the key to get into the room it would not work. I thought they locked us out, but the front desk clerk stated this happens when the key comes in contact with a phone… it’s still weird because I know for sure my key was not near a phone. Anywho, won’t be staying here again.

Terrible experience, water was turned off last visit then the toilet stopped working this time around cards kept deactivating house keeping didn’t replace towels or take trash out and when called was told we had to request towels the night before. Hotel also had roaches, will not be staying here ever again.

Clean friendly place

Finding the location was easy and seems to be in a nice area. The hotel was clean witb plenty of parking. Hotel room was clean and bed comfortable not to soft. Only issue we ran into was the keycarda deactivating in our wallets

Parking was ample and breakfast had options available so there’s something there that someone will eat.

We were in town for my mother‘s funeral. I expected because of the reputation of this hotel things would be standard or even better what we found was mold in the shower, mold in the soap dish, mold on the floor, and not one single plug-in worked in the bathroom so you could not shave could not blow dry your hair. You could not do it many of those things you needed to do in the bathroom with electrical stuff there were smells of some kind of chemicals. I’m assuming for remodel, but that just kept coming in the room. The air conditioner was not satisfactory at all, so to say the least it was not an enjoyable stay. The breakfast bar was watered eggs some kind of a sausage that didn’t even look like sausage.

Clean and safe

Decent stay with family

No access

The room was clean, large, and comfortable. The pool is closed until May due to city regulations so keep that in mind. It's only open from May until September which seems insanely short for Texas. The lobby was nice and the breakfast was good though average for a continental breakfast.

soap dish in the tub had mold and the floor tiles cracked and popping up, staff was kind, smelled like mold in the room with a smoker smell although I didn't request a smoker room the pictures do not represent the hotel but the prize dose I would update pictures

Clean , friendly , great location .

Back door broken slams all night so don’t expect to sleep well.

Everything was good except being on the first floor. The back door kept shutting loud as people were going in and out and it kept me up.

Room was ok. Hot water barely worked, took several lukewarm showers. Our keys were deactivated on the first day of our stay, locling us out and forcing us to wait in a line to get keys reactivated. Biggest complaint is the exterior door next to our room was broken. You could enter/exit, but it would slam and shake the walls and was very loud in our room. We notified the staff and they placed a sign on the door, asking guests to gently close the door(didnt work). The door poses a safety hazard in addition to the annoyance of guests. 0 effort to fix it, just a sign. For the price, this place isnt bad, but, i would opt to pay a few more dollars at a different property in the future.

The room was clean but had to ask for a hairdryer. It took a day for them to get me one. Staff was courteous & helpful. Great breakfast buffet! I would stay here again.

Good

The staff changed our room immediately after we went into our original room and it smelt like cigarette smoke. Both rooms were very clean and out 2nd room had no smell at all.

The room and entire hotel were very clean. The location was great. Staff was very friendly. I would surely stay here again.

Paint in the lobby looked it may be under renovation, elevator was missing most of ceiling tiles and the seating cushioning the dining were very stained.

Very clean property.

Bathroom was cracked, desk lamp didn't work and maintenance wasn't available to fix it, microwave barely worked, room was very dark

The room was huge! It was extremely clean! The staff was very accommodating. It had two tv’s! Amazing! The breakfast was delicious!! I will be recommending this hotel to friends and family. Thank you for the great stay!!

Decent breakfast, comfortable beds, but Fitness Center was closed for renovation. Hot tub only available when pool is open.

We sat in the lobby for 20 minutes waiting for someone to come to the front desk to check us in. Then the room was dirty, and we found multiple hairs in the bed and bathroom. At one point, an employee conducted a room check to see who was in every room, which was weird. We checked online and picked noon. Then we got a call at 11:30 telling us we were about to be charged for late checkout. It was just unorganized and not the best stay.

Staff

Clean

Staff was very nice, check in/out was really easy and everything was clean! Really enjoyed our stay

Hospitable and accommodating staff. Clean rooms. Guests are friendly. Plenty of parking. Good rates. Good access to surrounding areas.

yes

Good employers and clean rooms

Great stay

Door was difficult to close, room dirty and cracks on floor and sink and noisy in the hallway

Clean place

Great service!

Comfy room that was dark and quiet and wafm

Staff courteous , spotless room, great breakfast!

2nd stay within a two week period. Both for 4 nights. Last visit was fine. Even left a great review! This time…ROACHES!!! Crawling on wall and cabinet area where Keurig is. Went to shower and there was a dead one in shower. Not sure I’ll stay again! Staff is good! Comfortable bed!

Front desk clerk at check in is rude and unprofessional.

Itchy sheets

The television in my room would not access Netflix, YouTube, or cast features.

Good breakfast, clean environment, and very quite.

Just a comedy of broken things…WiFi was out for periods, tv not connected to WiFi so ability to watch anything, hot tub was empty and padlocked…real disappointment

The staff was great. Checking in was easy. Room was good! No issues. No bugs nothing dirty! The only complaint I would have is the room seems to be very humid. The AC near the window doesn’t give off enough air in the room to cool the room off so it’s very humid in the bathroom, especially when you shower! All else was great!

Yes everything was perfect

First night found roaches in room. Second night found more and took one to front desk. Noted in google reviews they have had issues with bugs in past. Had plumbing concerns 1st call manager addressed after that was handed a plunger and told we needed to address. Showerhead was not connected and family member fixed but almost fell in process. When moved to another room noted was dirty and had broken items i.e. mirror

No hot water the first night. Ranch left spilled in elevator and it is noisey. This will be our last stay here.

Second time staying here and everything was great.

The staff were friendly. The building needs repair, the walls in the entrance were not painted properly, the light fixture in the elevator was missing and the worst thing was finding a bug in our room!! Also no bedding for the extra bed (sofa) which had a plastic covered mattress

I will be coming back soon

Staff. breakfast, clean

Really enjoyed the state very comfortable bed. Very nice view. Definitely gonna stay here again.

Breakfast was ok: not amazing but good. I had one issue with the staff. The housekeeping staff opened our door before 9am when we had a do not disturb sign on our door and we had until 11am to check out. My 3 year old daughter ran out of the room while her uncle was inside and I was downstairs getting her breakfast. I had no clue why my daughter was roaming the hallways with housekeeping but it was unacceptable. My brother had no clue because he thought she was in the room with him. I was told that they go into rooms because they don’t know when people are checked out and I said so? We have until 11am to stay in that room and they had no reason regardless to be in there. I’m not happy with the lack of privacy and the fact that my kid could’ve been hurt with no supervision from her family.

The staff were nice and the breakfasts were great, but there were lots of maintenance jobs needed.

Nice breakfast and friendly staff. For pet owners, there is a nice dog walking area really close to the hotel.

The room has a musty smell. The HVAC unit had a water leak and a large portion of the carpet underneath the AC unit was soaked with water

Clean & breakfast

Water did not drain in sink or shower. Mold/mildew in shower. Hair on the floor.

The room was spacious but there was no microwave as advertised in the room. We had to ask and they brought one to the room shortly after. Noone ever apologized for it not being in there as it should have been. The outside side door was broken and had tape on it so anyone off the street could have walked in. The breakfast was basic. Hotel in some parts like the gym was closed. The room also advertised sound proof and it was not it was noisy all times of the day and night.

Terrible!! Stay away!!! Nasty place!

The worst place I have being. The rooms destroyed. The place smells bad. And everybody’s rude. I have pictures of the place. Nasty!!

Good Hotel

The staff was subpar. They were unwilling to provide us with towels due to understaffing. We requested room cleaning, and they offered to provide the necessary equipment, citing insufficient personnel to perform the task. I would not recommend this hotel to anyone. I wish I could obtain a full refund for this stay, as it was subpar.

Very convenient location that gave me easy access to my worksite and family. Surrounded by shopping and good food.

The to was spotless and staff courteous

Decent place to stay, needs some improvements however not a bad place to stay.

When checking in we never received the wifi information to do work since our service was slow. The main light did not work in our room. It was already extremely cold outside and the AC was extremely cold and would not get any hotter even with the heater on, it stayed on 63 degrees our entire stay. The water also went out, so we had no water in the restroom until we pretty much checked out, and when it came back on it was EXTREMELY cold! These conditions definitely gave me the flu.

The Breakfast menu, once a highlight of this hotel was reduced to tasteless powdered eggs, some sort of grey meat, and a sausage gravy for the Busquets that was a pale brown. There were two of three options for the juice and no water available. The room was sort of clean. Found trash on the floor and the tile in the bathroom had been recently sealed but left incomplete and messy.

Great room with a great price! Convenient location as well.

Dead bolt lock broken and not operating on room door. No other rooms or options offered. No Maintainance person on the property for the rest of the week.

gg

Clean room. Good breakfast. One of the TVs did not work properly.

Like this property. 2nd time to stay here.

Overnight stay. Hotel was clean and fairly new. It was a pleasant experience.

Waffles!

My stay there was great!

Clean room very spacious and great staff and area!!!!

Breakfast every day was great. It was always fresh and had tons of options. The room was clean, but the bathrooms were a little rundown needed, new caulking, etc..

There was roaches in the path room, also they clean the room every 3 days once

Yes.

Fabulous

There was a lot creaking throughout the entire night. But overall the room was really nice and comfortable

Fridge in room was broken along with sink faucet overall location was okay but the exercise room was closed as well

Convenient location and great price

clean

The front desk person was amazing!

Breakfast menu was nice and hot

Great service

Room was in good condition. Only stayed one night. It seemed like an average place.

Great hotel. Very clean. Great location. Front Desk people could be a little friendlier but everything else was great.

The room was terrible, very dirty it had a dead cockroach and it smelled very bad

Room was average

Quiet and peaceful

This hotel was amazing!! I will stay here every time I come into town 1000%.

Nice, clean, and quiet.

I was there 3 nights with no room service but it was ok with me....maybe a check to see if enough soap and towels but otherwise, very good.

Good for what you pay. Clean and good location.

Hotel was clean and modern. Inside doors. Good free breakfast. USB ports. Only negative, there was no coffee maker!

It was clean and quiet. Those are the most important things to me. Service was great. My only disappointment was the workout center being closed for renovation. I have public gym membership so it wasn't a problem.

TV not working right ,trash in elevator,

Room was clean, staff was amazing. Very attentive and responsive.

Just awesomeness loved my stay definitely will come back!!!!

Yes

I was able to check in online and just had to pick up my room key.

The staff was very nice. I appreciated the pet friendly rooms!

The breakfast menu was pretty good. I had bagels but i know there were pancakes

The front desk could use room for important. Got in late around 1 AM and had to wait about 10 minutes for someone to come to the desk. Stayed at a hotel for a special event and was late because our room didn’t have a blow dryer. Called the front desk and had to follow up 30 minutes later because I didn’t hear back. Told me it was best if I run to the store to get a blow dryer. I was flabbergasted what I heard. Couldn’t find one blow dryer in the dang hotel? So my mom had to take matters in her own hand and found housekeeping. Housekeeping were the real MVPs they were able to find a blow dryer. The front desk could do better and problem solve. Customer service was lacking this weekend. Reached out through Expedia and haven’t heard anything.

Yes

The room was decent but if you are going to relax don’t stay on the 1st floor the noise level was crazy starting at 5am sounded like construction was happening every morning. Check in was great and the room was mediocre.

Room was spotless, comfortable beds and great location next to shopping. I would definitely recommend as a great place to stay!

Good

Good

the staff were helpful and i enjoyed my stay there

I made it into my room and was ready to shower… when I found 2 used needles sitting on top of the fire alarm… the room was not fully cleaned and I’m glad I didn’t have my family with me for this stay. Used drug needles should NEVER be left in rooms. The cleaning of each room is very important.

Stayed one night. Convenient. Clean. Comfortable.

A+

Very good

Good place

Staff is friendly. Room is generally clean. The hotel is still old even after remodeling. Sign of water damage around window and some smell in the room.

Plumbing had a few issues leaky tub faucet and took 5 minutes to get warm water in the shower, super short stay. The hotel was very clean, well kept and quiet. Would definitely stay again when in the area.

Me pareció horrible experiencia para mis hijas y para mí llegamos tarde y cansados nos dormimos y al despertar nos dimos cuenta que una sábana tenía sangre ya seca y vieja por un lado eso es grave allí durmieron mis hijas . Y para colmo estaba cerrada la alberca sin previo aviso, si estuviera nunca ido alberca cerrada me voy a un Airbnb .

parking is good. Enough space to take my dog for walks

The staff were courteous and professional. The room was clean. My area of disappointment is that I selected the hotel over other hotels in the area because the property listed having a hotel tub and 24 hour workout facility. Both of these amenities were inoperable and according to staff have been down for several months. It would be helpful if this was stated on the website so that customers can make an educated choice as to selecting which hotel to book in the area.

Hotel costs was cheaper than other hotels in the area and the location was great, lots of restaurants and shopping place's, carpet needs cleaning, dog barking my last night but the hotel clerk took care of it. Overall my stay was good and hotel staff were very nice and friendly.

Great price and very clean, friendly works ! Great place to stay!

We enjoyed our stay, spacious room and very comfortable, good location

Very nice hotel, clean, modern, and the staff is very kind and accommodating

Very Close to the credit union event center

The

Excellent place to stay. Modern, comfortable rooms, easy parking access, good customer service, staff was helpful and friendly.

Very comfortable bed

We had no electricity in bathroom outlets. Our friends room, the toilet wasn't filling with water. Had to get buckets of water to flush. High humidity to the point all metal things are rusting in the room and bath. Front desk lied to us saying the problems will be fixed the next day. It wasn't. Never again!

Very safe

Unfortunately, we are in the process of trying to get a refund. We tried to get a refund the night we arrived as our room was so mildew that it was difficult to be in the room at all. The floor has been broken up and glued back together. There was gross things on the walls and on the couch And when we talk to the person on duty, he said it was the only room available and he would not refund our money to go stay somewhere else. We only stayed one night and we left as soon as we could.

Ceiling in our bathroom was leaking, no hot water in the shower and no one ever seemed to care to help us. Would say ”we’ll send someone to try and fix it” but no one came. This happened twice! Our room as well as our friends room smelled like mold. It was gross. Also, I wanted To talk with someone about a possible partial reimbursement when we checked out, but for a good 45 min no one ever showed up at the front desk and we had to leave. Very disappointing.

The breakfast staff was on top of it providing food and coffee in a timely manner.

Clean. Easy check in and out. Breakfast good

Ok but away from transportation

Very quick check in process! Room was perfect!

Nice

This location is very ideal and the rooms are nice for the price. The staff was very friendly and accommodating.

Nice staff always helpfull

Our entire floor smelled very strongly of marijuana the entire time (except early mornings). This permeated into our room. Also staff was on the floor, and the small was extremely strong, nothing was done about this.

Ashley was wonderiful and her managwr. It was very close to thr Village lots of shopping and resturants. Quiet and safe too. Very close to the event center 5 minutes

Very clean rooms, felt safe. Air conditioning was fantastic, Wi-Fi was fast, breakfast was amazing. Only complaints are our key cards kept deactivating so we had to go back to the front desk to reactivate them. Also, neither outlets in the bathroom worked. Had to use my hot hair tools out in the room with a portable mirror.

ok. There is apparent recent leak on ceiling. I could see the stains in ceiling from water leaks. But, when were there there were no leaks. Front desk lady was very nice.

Nice hotel. Only issue was our room was directly across from elevator and a lot of noise with people getting in and out of elevator.

Whole floor smelled of mildew. Got to the room and it was humid and sticky. Mold was all over the ceiling and other areas

Professional staff and room is pleasant and clean

This was a very affordable stay. The hotel was updated, clean, pet friendly, and nice. Great location. We will stay here again, and I recommend it.

Hot tub, pool and breakfast were great.

The check in and check out process was quick and easy.

Everything really good

Pleasant

It was a short but good stay.

Nice place

Nice hotel in a very nice area with ease of access to a major highway.

Great stay

Staff was friendly and the Thursday night rate was great! Stayed on the fourth floor and the room was clean but very humid. There was 3 glade plug ins to cover something I assume but got better after running the AC on high for a couple hours.

My car is a hybrid and I pull up to try and charge my car and the charger doesn’t work. I go to relax in the hot tub and it’s filled with floating bugs and moths . I wanted to sit in a hot tub so I took them out myself .but then I go inside to a damp and mildew smelling room. Just wanting to watch a little tv and go to sleep. After 20 mins of trying to get this tv to work I go downstairs and ask just to be told yeah sometimes they don’t work it’s a hit or miss really . And as I’m talking to the staff member another guest comes down complaining his tv and ac isn’t working so I know it wasn’t just me.I ended up having to pull out my iPad and connect to the WiFi and watch YouTube throughout my stay. The lock on my hotel room door is also broken and hanging limply on the door frame. Would not stay here again

Great

Broken tiles all over, ceiling leaked every time someone upstairs showered, ruined my hair dryer as it was under where the water leaked. The whole place needs to be remodeled.

One of the hotel policies was not to smoke and the whole hotel smelled like pure smoke, I even saw people walking around the hotel holding a cigar. That is a very no no for me.

Terrrific staff, front desk was quick and courteous.breakfast was good but sure elevated the experience by providing a variety of fresh fruits. Room was spacious and clean. Will definitely be back

Enjoyed our stay but didn’t care for the TV service. The room was nice for a great price.

Nice room. Very clean and quiet. Nothing negative to say about the property.

Clean

Nothing luxurious but does the job. My only complaint was the room smelled very strongly of marijuana

Everything was good except our air conditioning unit leaked all the time. Went through all of our towels mopping it up.

Cold water in rr sink not working and elevator not working

Great area for shopping, pet friendly, clean, great breakfast the lady doing the breakfast does a great job.

Average hotel overall, but our room was muggy and smelled heavily of mildew.

I liked cleanliness and location was close enough to a lot of good restaurants and shopping stores

BED BUGS! Terrible and nasty will never stay there again! Added paint to look clean but still dirty. The manager refused to give me my money back after a bed bug was crawling on the sheets headed toward my 11 month old baby. Front desk person lied and told me I would be refunded with the manager then the manager refused. Terrible experience, bad customer service, and BED BUGS.

The dryer in the hotel doesn't dry your clothes this was a bigger than normal turn off to me after being wet being in the texas floods for 2 days prior to checking in. Also i got there a little after 3 and my room was not available... also normally not a big deal but was disappointing due to be wet and just wanting to get dry. The staff was super nice and very polite about everything. Breakfast was mediocre but edible.

Ita an easy in out for me so i dont stay at the property very long. The back stair wells have doors with bad closers so you hear slamming throught the night.

A really great value for your dollar. The whole property very obviously was renovated or is new. The rooms look really nice and are comfortable and pristine. Even the A/C was so quiet, thankfully. Breakfast was good quality and had variety. It’s in a fantastic location for anyone attending events at the Credit Union center.

When I checked in the lady was rude. I ask about my discount which she said we do not give any. The air in our room DIDNT work & the lady said I would have to move rooms they had no one to check it. My elderly Mother was not able to change rooms! The shower was not handicap & I paid for a handicap room. Breakfast was always great.

Overall was great! But the AC was not working properly. It was hot and cold at differnt times

Room was very clean and facility is kept up really well. Staff were super nice and got me checked in and out quickly. Breakfast was good as well. Would stay here again.

Very clean. Bed was comfortable. Staff very nice. Excellent breakfast. Pool was great.

Easy check in, clean, SUPER COZY BED!!, front desk was friendly and helpful.

Great looking property! Beautifully kept. Clean and a great value for dollar. Thank you Nicole!

Good

Enjoyed our stay.

Nice, clean, and neat. Room wasn’t available upon arrival.. Check in was at 3 I arrived at 430ish. Front desk person tried price adjusting my rate as I accepted a smaller room than originally booked but was unable to because I booked via third party, however I felt comfortable, and was immediately offered alternative accommodations which is why I rated 5 stars.

👍

The hotel was conveniently located, the staff, room and breakfast were all great.

Locations to surrounding restaurants and highways great!

Definitely One comfort stay for our friends wedding

Clean and Friendly and Breakfast was pretty good also

I really like this location and always stay here when in town

We had a nice comfortable stay here and enjoy the convenience of being near a lot of good shopping. The beds were comfortable and the hotel amenities like the guest laundry were easily accessible. Definitely will be staying here again.

AC unit was so loudly. They need upgrade toilet, bathroom and beds.

It was okay, but online offered 2 beds and we ended up with a king size bed anyway. There was a wait to check in, but not terrible. Our room was clean and breakfast was good. we would likely stay here again.

ice machines broken, gym is out of order, of course they don't tell you that when you book...........breakfast was ok

I liked that the room I got had no fridge and they immediately swapped my room

Don't let the bargain price deter you. This place is as good as many nearby for quite a bit less. The room was clean, everything worked. The building is near 75 Central Expressway, but you can't hear traffic, day or night, at least from the rooms I've stayed in. No complaints about this stay or my previous ones.

Awesome property and staff

Everything

As you would assume with any property under renovation. The hotel was missing a few amenities, however it did not take away from the over all stay. Few things water takes a bit to get hot on the ends of the Hotel (management should look into) the Hot tube could use a little TLC but the over all stay was nice. The bed was harder than we normally like, but we were able to sleep well. The room looked as advertised very spacious! Would stay here again! The breakfast all though simple was enough for the price, eggs( rehydrated) sausage patties, biscuits and gravy. Fruit , cereal, oatmeal,waffles juice and coffee. We were over all happy 8/10!

All front desk staff extremely accommodating , friendly, helpful

Excellent condition, room was not as expected though. Specifically booked this room for sofa in photos- having a visit with family and no where to sit.

Bad directions by staff. Underwhelming start to my stay.

I like to work out before work but couldn’t because the fitness center is not complete

Very clean and comfortable

The air in the room was terrible and the breakfast was bad

Food during breakfast was consistently being refilled during its hours, which also tasted great! We got served hot foods eggs, sliced sausage, breakfast potatoes, and there were many cereal options. We got to drink fresh coffee and orange juice. Extra toiletries, such as toilet paper, was always available for us at the front desk. Rooms were supplied with generous amount of towels as well, given we were there for six days total. Given the low price, we were able to hear people going in and out of their rooms, but was a great stay given that we were constantly out of our room throughout the day. Unfortunately, during our stay, there were scattered ants around the coffee maker/fridge area, so every so often we would have to kill a couple of ants. We had a smell hint of spilled coffee and put two and two together. Overall, for having a fridge and microwave available in the room, it was expected but something that can be easily fixed for next time. Overall, comfy bed and many pillows provided made up for a pleasant stay. Thank you Texas!

Safe and clean

We weren’t able to use the tv. It had to be connected to Internet but we were never able to get it connected. Mini fridge was barely cold. They did offer to swap us rooms, but it was a pet friendly room. Spoke to another guest on the 4th floor and they couldn’t use their tv either, so not sure swapping would have mattered. Breakfast was great. Close to shopping and the Allen Center which is where we were for an event.

No room service our bathroom door was broken I ask to get it fix and they didn’t

Everything was great. The room was clean and didn’t have any weird smells.

Nice place to stay

Very nice, great price

N/A

Great stay ! Updated hotel. Only thing that was a disappointment was the gym not open . Came to town for boxing so def needed the gym . But understandable , it was being renovated

The gentleman that was at front desk was great. We could not stay as I am highly allergic to cigarette smoke and the rooms were saturated with the smell. Tried several rooms. Was surprised as it’s supposed to be a smoke free hotel.

Good

The room smelled funny, a maintenance worker just walked right in while we were in the room, and the receptionist was not very friendly. She barely said a word to us and looked like she hated her job.

Everything was good.

Very clean, everything in working order, comfortable bed and pillows. No decaf coffee in the breakfast service.

the beauty of the creek below the property.... yOU SHOULD ADVERTISE THIS MORE

Great location! We always stay here when visiting the Dallas area.

Good property

The room was clean and the breakfast was descent.

Didn't like the change of room. There was a ceiling leak in the bathroom, so we were moved from our king size bed to a room with a queen and double bed. It was okay, but I did want a king bed.

Very clean room & quiet

Very poor customer service

The staff was nice

Clean

Bed was comfy I slept great ! , everything worked fine front desk was very nice and friendly and helped me with whatever . Only thing was soon as I walked in my room turned the tv on it was a huge roach crawling up the wall ! I killed it but that was a little unexpected! No one answers the phone when you call front desk either but later found out the phones weren’t working I guess , But other than that everything else was cool

Overall, it was OK. We were there for 10 nine night's we asked for toiletries towels. We asked them to clean our room after our fourth night there with no success. Their excuse was the hotel was too busy and they did not schedule our Cleaning spoke to the supervisor twice he promised to send out towels never got them after six night needed more toilet paper. We had to go get it because they had not enough staff when we asked to get the room cleaned a day before.

Property has roaches on the 4th floor.

A great place to stay

Great Customer Service! I would be coming back! :))

Always a comfortable stay.

Three night stay. Hotel is mismanaged and going downhill. We’ve stayed many times but never again. Rude when we asked for housekeeping. Which we were promised and didn’t receive housekeeping services even one time. No fresh towels for day 2 and 3. They were literally out of towels each time we asked in the morning and evening. Bathtub was dirty. Floor was coming up and dangerous in the bedroom. Ice machine was broken all 3 nights. Gym was unusable all three nights and piled with chairs. Staff was extremely rude. We heard them having to apologize to other patrons for different issues all three mornings we were near the desk having our breakfasts. Find somewhere else to stay. Don’t stay where you aren’t appreciated and they don’t manage the property.

The rooms were surprisingly big or the tall ceilings of it gave it that effect and it was a very upkept property! If I had anything bad to say it would only be to update the laundry area where there are more washers and dryers available

I usually skip these reviews but I want to make sure you are prepared when you go to this property. The hotel was good and the room was fine the only problem I had was that there appeared to be several people hanging around the lobby and food area that may not have been staying there. We also noticed there was a lot of people who appear to be staying there that are long term residents. I had no problem with that but this isn't a traditional travelers only hotel. Also, if you are bringing a pet be aware that there is an additional $25 pet fee per night.