Yuma Inn & Suites

Fr

The room was nice and clean. I had i very relaxed and quiet stay. Thank you.

After checking in we went up to the room and it was a complete mess. We went back to the front desk informed them the room was not cleaned. He apologized and said we would get an upgrade. We received our new key and headed up to the room. It wasn't an upgrade, same room different floor. The A/C unit worked however, it made a whistling noise before it would come on and after it would shut off. Needless to say, we didn't get a good night's sleep. One bath towel had black stains on it, the coffee maker had coffee, creamer and sweetener however, nothing to stir with. The ironing board had duc tape on the feet. The door was missing the right side of the door frame molding. Needless to say, we won't be staying here again.

Room was good, no bugs. Was a thong tucked in the corner, but I just left it. Lol. The staff was very nice and accommodating. Would definitely stay again.

I will never ever eveeeeeer stay there , feel like a creepy movie , a couple rooms just open with cleaning stuff , old beds etc , bathrooms old old ….

Driving up to the property, we immediately knew the hotel is not maintained. The signage in front of the property said “hotel” not Yuma Inn and Suites, just “hotel.” We checked in and removed the top layer of bed comforter. On both beds we saw human hair on the sheets. On one bed there were yellow spots and what appeared to be a dirt mark from a shoe. Further, there was a used bandage on the carpet. Clearly, the housekeeper failed to change the bed sheets. I was very disappointed, packed my bags and for the safety of my family we reserved a room at another hotel. I showed the front receptionist the images I captured with my phone and told him we were checking out. Although I appreciate him offering me another room, I was not convinced, based on my observations, of not just my room, but the entire property, that there is a serious failure on the part of management to keep this property clean and safe for their customers. Never again!

Was an older property but well maintained and clean. Pool, exercise room were great. Staff was friendly.

the staff was very nice and polite.

The hotel it self from the outside doesn’t look the best. The service was ok. The room was better than the appearance of the hotel on the outside but the rooms were clean and the ac worked well. Thank you!

Clean rooms, some a bit dated, we as a family had 3 rooms, love the suite with kitchen. Staff are helpful and understanding. Grandkids love the pool. And breakfast included with stay is great.

Nice quiet carpet on main part of hotel needs to be cleaned or replaced.

The only disappointment was that the POOL was closed. It's 104 and the pool is closed??? Really?!

Great place clean nice

No pool or hot tub. No plans to fix them. Super old hotel.

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Terrible courtesy from some staff.

Great place to stay and relax

Hotel was not what it used to be for the price it’s OK

RIP Shilo

Exceptional

Decent and quiet place

Very good

The room was clean and well-kept with no issues. The only downside was the AC took a little while to cool down, but it eventually got comfortable. Parking was easy and convenient. Overall, the customer service really stood out. Alex was professional, helpful, and made the whole experience smooth. I’ll definitely consider staying here again next time I’m in Yuma. Thank you again, Alex!

No breakfast

Everything was great I really enjoyed being able to have access to a gym No breakfast

Everything was amazing like always a second time there the pool was fun to be in and the Jacuzzi was relaxing and the gym and sauna is always a great addition to this hotel. I am a little disappointed that the owners are changing, but I still hope that they continue to have the same amenities as as well as great customer service 10 out of 10

The mattress & pillows were too firm

There use to be breakfast in the morning now there's no breakfast

Pleasant

Friendly staff and rarely clean N/A

Friendly staff and rarely clean N/A

A little run down but the new owners are in the process of updating

Wonderful, friendly staff! The hotel rooms are comfortable and cozy, but are in need of an upgrade. The bathroom was pretty clean, but also in need of an upgrade. The bath towels were old and ratty, and in need of replacing. All-in-all, I had a good experience. I would stay here again.

The property is very ran down. Not sure what I liked. How ran down the property is. We stayed there for the heated pool and the hot tub. Which the pool was cold not heated at all and the hot tub was dirty and not working. There was a dead cat sitting in a chair by the pool. The screen down on the room was not even on it was sitting on the side.

Very affordable The pool was very dirty and I asked the front staff if it was heated, it was not. The hot tub was so terribly dirty and completely unfit for use.

The property is very ran down. Not sure what I liked. How ran down the property is. We stayed there for the heated pool and the hot tub. Which the pool was cold not heated at all and the hot tub was dirty and not working. There was a dead cat sitting in a chair by the pool. The screen down on the room was not even on it was sitting on the side.

Very affordable The pool was very dirty and I asked the front staff if it was heated, it was not. The hot tub was so terribly dirty and completely unfit for use.

Exceptional

Air condition did not work, refrigerator didn't work, pool was dirty, Jacuzzi had leaves, dead cat on chair in pool area. Really screwed up stay. Do not recommend anybody to stay here, never had a motel stay this terrible.

Exceptional

Everything perfect

room was cold

Superb

The room was clean but mattresses were stained, the sauna, and steam room were broke down and the pool and hot tub wasn't kept up with until the end of our stay. They also advertised breakfast but they don't have that either.

Very good

Exceptional

The property is located in a prime location. It was rundown. Many of the lightbulbs in our room didn’t even turn on. The pool was slimy green and the hot tub had muck in it. We didn’t even stay the night. We left and went to the hotel across the street.

The property is located in a prime location. It was rundown. Many of the lightbulbs in our room didn’t even turn on. The pool was slimy green and the hot tub had muck in it. We didn’t even stay the night. We left and went to the hotel across the street.

Bad

It was close to the freeway and downtown. The hot tub was the only reason I booked this room and it wast working. I would have been more comfortable in an Airbnb but none of them had hot tubs. Based on the pictures, the Yuma inn has the best looking hot tub. I booked this room 2 days from my stay. They knew the hot tub wasn’t working but still had the pictures on their website of it.

It was close to the freeway and downtown. The hot tub was the only reason I booked this room and it wast working. I would have been more comfortable in an Airbnb but none of them had hot tubs. Based on the pictures, the Yuma inn has the best looking hot tub. I booked this room 2 days from my stay. They knew the hot tub wasn’t working but still had the pictures on their website of it.

Enjoyed my stay there

Alex the man working there was extremely helpful and professional. He made my trip that had taken a difficult turn better, I do know if I will ever go back to Arizona but if I do it will be because of him, thank you Alex!

Alex the man working there was extremely helpful and professional. He made my trip that had taken a difficult turn better, I do know if I will ever go back to Arizona but if I do it will be because of him, thank you Alex!

Clean and quiet. Beds comfortable. Staff very helpful. Could use some minor repairs, but doesnt effect stay. Love the paths.

nice pool, room is nice, kinda old building but is nice, very friendly nice staff, awesome location. some parts of the building are too old and need renovation

No complaints

Everything was great. Staff polite, curtious, well informed.

The staff are wonderful and go out of their to provide the nest experiences and comfort. We would stay her more often in the future.

It is very private and clandestine in a way. I got the Desert Suite and it was very spacious and has all commodities. I did not like that my room had so many flies. We had to open the sliding door for a while but no luck.

We arrived one hour and fifteen minutes early and was hoping to be able to check in early. We had an event to attend within the hour but we're told if we wanted to check-in early would have to pay an extra $30.00. It would not have been a big deal if we were told this when made the reservation.

AC in my room didn’t work. Couldn’t be moved as the hotel was full. Staff stated maintenance would look at the AC the next day. When asked if they got the AC working, I was told they didn’t have maintenance on the weekends. They finally “upgraded” us the next night to another room. The new room looked the same, other than some decorative pillows and an extra bar of soap and the AC did work. Staff also stated the had been having issues in the past with that rooms old rooms AC in the past at checkout.

Staff was efficient and pleasant. Entire property is in bad shape. Wallpaper peeling in my room. Could not set the AC below 75 in a place where it gets to be 123 degrees. None of the exterior doors had key card entry on them, they were just unlocked 24/7 and that hotel is close to the freeway. When I booked my room I was under the impression that I was booking a room at a Shilo Inn. The website still showed it as a Shilo Inn property. I was not happy when I found out it was no longer a Shilo.

Tub drain slow. Great stay overall. Great price.

No remote for TV, wallpaper falling iff wall, no complimentary coffee no one to ask.

The sheets and pillows had yellow stains. The wall paper was falling apart. The carpet was stained with red. It looked like it was not cleaned in months. Staff was friendly. I would not recommend anyone to stay.

The pool wasn't heated, jacuzzi was out of order and empty. The room carpet was stained and dirty. The wallpaper was peeling off the walls. We only had 1 washcloth and the room smelled like cigarettes. Very disappointing. The beds are very uncomfortable and made our back and necks hurt.

Always a pleasant stay.

Room was smelly, and very stuffy. No amenities in the room. Hair in the shower from previous guests. No toilet paper.

This place is completely wore out. The bath towels were thread bare and small. No Ice bucket. Wall paper falling off the walls. The only good thing I can say is we had an excellent young man check us in and out. I wanted to tell him he was too good for this hotel and should hire out elsewhere. I will never go back to this hotel

Keep expectations low and you’ll be happy. The room didn’t have a remote for the tv, so I requested one, the ice bin was not there and “housekeeping was gone” so I couldn’t get ice. Wallpaper peeling, air conditioner made a lot of noise, lower end, but the bed was comfortable.

There was a spider on the bathtub and toilet paper on the bowl like it was previously used, but other than that, everything was awesome.

There was a spider on the bathtub and toilet paper on the bowl like it was previously used, but other than that, everything was awesome.

Great service , clean room and fast check in

Great service , clean room and fast check in

Information on the amenities was dated, and several of the items were not available (breakfast, hot tub). The room was average. The hallway to the room smelled a bit like smoke.

Information on the amenities was dated, and several of the items were not available (breakfast, hot tub). The room was average. The hallway to the room smelled a bit like smoke.

The staff was extremely rude! The young man at night working front desk yelled at me when I asked if there was a hair dryer. kept saying I'll change your room, but all I wanted was a dryer for morning. 1 white wash cloth with brown spots was all we were allowed. Asked for more towels and were told there weren't going to be more ever! No soap, or any extras. jacuzzi, steam, sauna don't work! Sheets had spots! Next morning we thought they would at least have coffee. It was old and no cream of any kind available. A lady found a few packs of dry cream in a closet. One nice lady told us they were having problems getting paid to work. WE LEFT AFTER ONE NIGHT AND LOST THE MONEY FOR THE SECOND NIGHT. We were afraid after a man kept checking all room doors with a random key. You owe me money! So unsatisfied. Check online the Shilo Inns and don't stay in any. They are bank rupt.

The staff was extremely rude! The young man at night working front desk yelled at me when I asked if there was a hair dryer. kept saying I'll change your room, but all I wanted was a dryer for morning. 1 white wash cloth with brown spots was all we were allowed. Asked for more towels and were told there weren't going to be more ever! No soap, or any extras. jacuzzi, steam, sauna don't work! Sheets had spots! Next morning we thought they would at least have coffee. It was old and no cream of any kind available. A lady found a few packs of dry cream in a closet. One nice lady told us they were having problems getting paid to work. WE LEFT AFTER ONE NIGHT AND LOST THE MONEY FOR THE SECOND NIGHT. We were afraid after a man kept checking all room doors with a random key. You owe me money! So unsatisfied. Check online the Shilo Inns and don't stay in any. They are bank rupt.

Room was dirty , no shampoo. No soap and dirty coffee cup

Room was dirty , no shampoo. No soap and dirty coffee cup

One of the beds were sunk in when I laid on it. I was too tired to complain so I just left it as it was. We made it work.

One of the beds were sunk in when I laid on it. I was too tired to complain so I just left it as it was. We made it work.

Good

Good

TV was SD Analog that did not support local channels, including the NFL Superbowl event !!

TV was SD Analog that did not support local channels, including the NFL Superbowl event !!

No amenites in the shower ( shampoo, soaps) place is in really bad conditions. Receptionist not the friendliest .

No amenites in the shower ( shampoo, soaps) place is in really bad conditions. Receptionist not the friendliest .

The staff was very kind.. especially Alex. As for the rooms, they were not very clean. The toilet had urine on it from the last visitor.. there was hair all over the floor in the bathroom. The pool is very nice, and so is the sauna. All in all it was ok. I’m thinking Shilo Inn may be going out of business. Not much money going into the place for up keep.

The staff was very kind.. especially Alex. As for the rooms, they were not very clean. The toilet had urine on it from the last visitor.. there was hair all over the floor in the bathroom. The pool is very nice, and so is the sauna. All in all it was ok. I’m thinking Shilo Inn may be going out of business. Not much money going into the place for up keep.

Cockroach in the bathroom, empty tissue box, Spa empty, Soda machines down on all floors, Hair dryer not working. I am surprise Expedia recommend Shilo Inn in Yuma, Az. It looks like they are going out of business.

Cockroach in the bathroom, empty tissue box, Spa empty, Soda machines down on all floors, Hair dryer not working. I am surprise Expedia recommend Shilo Inn in Yuma, Az. It looks like they are going out of business.

Staff and clean room with view

Staff and clean room with view

Ice machine on 1st FLR out of order Printer at front desk supposedly jammed at checkout time so I couldn’t get a receipt. Male Clerk of at least 3 years there should have known how to fix that??? Since new ownership last year this Hotel is losing its luster quickly.

Ice machine on 1st FLR out of order Printer at front desk supposedly jammed at checkout time so I couldn’t get a receipt. Male Clerk of at least 3 years there should have known how to fix that??? Since new ownership last year this Hotel is losing its luster quickly.

Staff is professional and kind. Room is very clean and the bed is comfortable. I stay here every time I come to Yuma.

Staff is professional and kind. Room is very clean and the bed is comfortable. I stay here every time I come to Yuma.

Landscaping is in bad condition, weeds, puddles of water from sprinklers yet they want you to be eco friendly with your towels. Toilet barely flushed, toothpaste splatter on frame around mirror, otherwise relatively clean. I always like staying here but seems to degrade more each time.

Landscaping is in bad condition, weeds, puddles of water from sprinklers yet they want you to be eco friendly with your towels. Toilet barely flushed, toothpaste splatter on frame around mirror, otherwise relatively clean. I always like staying here but seems to degrade more each time.

Buen precio limpio

Buen precio limpio

The hotel is neglected - alot of things out of order - missing amenities

The hotel is neglected - alot of things out of order - missing amenities

Clean room. Nice view from balcony. Friendly staff.

Clean room. Nice view from balcony. Friendly staff.

This was a beautiful property at one time, but it's just "tired." The staff was friendly and helpful. Parking was good.

This was a beautiful property at one time, but it's just "tired." The staff was friendly and helpful. Parking was good.

Noticed the laundry room on the way to the elevator, that one of the washers obviously didn't work, as it way turned around backwards, and unplugged. Made it to the room, and found the microwave oven randomly sitting unplugged on a table, and the TV unplugged laying on the screen, the window wide open, and the A/C on, not blowing cold, and the room had a very bad smell. The front desk moved us to a suite, and the smell was wort than the original room, the carpet in the hallways, and rooms appeared to have had cattle headed through them!! Do not stay here, this property is in very big financial trouble!

Noticed the laundry room on the way to the elevator, that one of the washers obviously didn't work, as it way turned around backwards, and unplugged. Made it to the room, and found the microwave oven randomly sitting unplugged on a table, and the TV unplugged laying on the screen, the window wide open, and the A/C on, not blowing cold, and the room had a very bad smell. The front desk moved us to a suite, and the smell was wort than the original room, the carpet in the hallways, and rooms appeared to have had cattle headed through them!! Do not stay here, this property is in very big financial trouble!

They advertise restaurant & bar, & they have neither. After checking in, I realized there was no soap. On my way out, I told the front desk that I needed soap. The next morning I had no soap, and the maid said that they don't have any. The phone receiver was glued to the phone, so no wakeup available. The was no clock, the drawers were stuck together, so I couldn't unpack. There was no pastries in the lobby in the morning, and I was told they were out. This was by far the worst hotel I have ever stayed at.

They advertise restaurant & bar, & they have neither. After checking in, I realized there was no soap. On my way out, I told the front desk that I needed soap. The next morning I had no soap, and the maid said that they don't have any. The phone receiver was glued to the phone, so no wakeup available. The was no clock, the drawers were stuck together, so I couldn't unpack. There was no pastries in the lobby in the morning, and I was told they were out. This was by far the worst hotel I have ever stayed at.

One of the nicest rooms I have ever stayed in. Very modern, clean. Felt luxurious. Large modern hotel. Even has a gym.

One of the nicest rooms I have ever stayed in. Very modern, clean. Felt luxurious. Large modern hotel. Even has a gym.

Great place to stay . Very clean and comfortable and the staff was awesome .

Great place to stay . Very clean and comfortable and the staff was awesome .

I really loved the immense sexual pleasure I experienced in the spotless room on the beautiful property!

I really loved the immense sexual pleasure I experienced in the spotless room on the beautiful property!

Cool and comfortable.

Cool and comfortable.

Room had wall paper falling off the walls all around us, no soap, no tv remote.

Room had wall paper falling off the walls all around us, no soap, no tv remote.

Nice staff large room

Nice staff large room

Bedbugs, bad stains on sheets, fridge door was open and fridge was all iced up. It doesn't get any worse than this. Telling the truth. No kidding.

Bedbugs, bad stains on sheets, fridge door was open and fridge was all iced up. It doesn't get any worse than this. Telling the truth. No kidding.

Had my confirmation number. They asked me to rebook and I tried and that confirmation came through but they could not find that one either.

Had my confirmation number. They asked me to rebook and I tried and that confirmation came through but they could not find that one either.

The room was dirty and that when you walk on the floor after taking a shower, your feet change color also I had to have someone come up and unclog. The sink in the bathtub was a super slow drain so I think it’s plugged up too the meds that were working cleaning the room for wonderful they did a great job But in the future, I won’t stay there need some updating lots of update in.

The room was dirty and that when you walk on the floor after taking a shower, your feet change color also I had to have someone come up and unclog. The sink in the bathtub was a super slow drain so I think it’s plugged up too the meds that were working cleaning the room for wonderful they did a great job But in the future, I won’t stay there need some updating lots of update in.

Parking was easy. Our bathtub drained super slow (took a half hour for tub to empty after a shower). Missing remote to tv. Staff was wonderful and accommodating. Neighbors had a dog that barked all night. You can’t help that. We were just too exhausted to complain about the dog and the tub. It would help to have a handicap safety bar by the toilet, you have one for the shower. We were so happy for a clean room and comfy bed and friendly staff. A/C was perfect-super quiet.

Parking was easy. Our bathtub drained super slow (took a half hour for tub to empty after a shower). Missing remote to tv. Staff was wonderful and accommodating. Neighbors had a dog that barked all night. You can’t help that. We were just too exhausted to complain about the dog and the tub. It would help to have a handicap safety bar by the toilet, you have one for the shower. We were so happy for a clean room and comfy bed and friendly staff. A/C was perfect-super quiet.

The wallpaper in the room were peeling. Maid service did not change the bed. Did not leave soap to take a bath. Dirty towels and wash rags. Carpet in the room was filthy.And in the hallways. Screens to the windows were broken, laying on the side of the window. Will never stay there again.And I advise anybody else that reads this review the same.

The wallpaper in the room were peeling. Maid service did not change the bed. Did not leave soap to take a bath. Dirty towels and wash rags. Carpet in the room was filthy.And in the hallways. Screens to the windows were broken, laying on the side of the window. Will never stay there again.And I advise anybody else that reads this review the same.

Room was nice and clean

Room was nice and clean

Very clean room. I would stay again.

Very clean room. I would stay again.

Towels were dirty, room and hotel had a smell of cigarette smoke. Very unclean didn’t feel safe. Would not recommend.

Towels were dirty, room and hotel had a smell of cigarette smoke. Very unclean didn’t feel safe. Would not recommend.

The Shilo Inn has deteriorated so bad. Room was clean but wallpaper was peeling on all walls, carpets worn out and forget about breakfast. The sign out front had half the light not working. I would never recommend this place. It use to be a great hotel.

The Shilo Inn has deteriorated so bad. Room was clean but wallpaper was peeling on all walls, carpets worn out and forget about breakfast. The sign out front had half the light not working. I would never recommend this place. It use to be a great hotel.

Beautiful hotel and grounds at a reasonable price. Could hear a barking small dog in the morning.

Beautiful hotel and grounds at a reasonable price. Could hear a barking small dog in the morning.

Lady at the front desk was great! Rooms are kinda old and falling apart. Wallpaper falling off the wall. Loose toilet seat. No drain plug in the shower/bath. The back entrance has a broken door lock, meaning that anybody is welcome to come in. Otherwise, the room was clean.

Lady at the front desk was great! Rooms are kinda old and falling apart. Wallpaper falling off the wall. Loose toilet seat. No drain plug in the shower/bath. The back entrance has a broken door lock, meaning that anybody is welcome to come in. Otherwise, the room was clean.

The room that I was assigned smelled like mold and there were spiders! And many spider webs on the sliding door. I report it to the front, and I was given another room on the second floor. That was a little better, at least it had no spiders however, I had to removed excessive hair from the shower drain since the water was not draining. I also report it. Anyways, overall, it was quite and the staff tried to assist me in the best way she could. She had no idea why I was given the room that smelled like mold since it had flooded and the carpet smelled!

The room that I was assigned smelled like mold and there were spiders! And many spider webs on the sliding door. I report it to the front, and I was given another room on the second floor. That was a little better, at least it had no spiders however, I had to removed excessive hair from the shower drain since the water was not draining. I also report it. Anyways, overall, it was quite and the staff tried to assist me in the best way she could. She had no idea why I was given the room that smelled like mold since it had flooded and the carpet smelled!

Room was ok. Sink stopped up. Hotel has funky smells and is run down. Bed was comfortable but pillows were like mashed potatoes. Staff was nice. Good shower.

Room was ok. Sink stopped up. Hotel has funky smells and is run down. Bed was comfortable but pillows were like mashed potatoes. Staff was nice. Good shower.

The room we were put in was in poor repair. The wallpaper was peeling off the wall, amenities were missing and minimal. We have stayed here many times before, but this room was not facing the pool and was poor compared to our previous stays...

The room we were put in was in poor repair. The wallpaper was peeling off the wall, amenities were missing and minimal. We have stayed here many times before, but this room was not facing the pool and was poor compared to our previous stays...

Old hotel, but fine for a night

Old hotel, but fine for a night

Terrible room, dirty, run down. Hostile staff, no response from head office with email.

Terrible room, dirty, run down. Hostile staff, no response from head office with email.

Outdated and in poor repair. Stained carpets and broken curtains. Hostile front staff. Poor customer service and courtesy.

Outdated and in poor repair. Stained carpets and broken curtains. Hostile front staff. Poor customer service and courtesy.

There was a few drug addicts up all nite should have security there

There was a few drug addicts up all nite should have security there

Room was ok. Wallpaper pealing off the walls. Bathroom that ran water all night long. No secure room.s. Door on side of hotel anyone could walk though. Last time I stay here.

Room was ok. Wallpaper pealing off the walls. Bathroom that ran water all night long. No secure room.s. Door on side of hotel anyone could walk though. Last time I stay here.

Comfortable and price reasonable

Comfortable and price reasonable

Great place to stay with friendly staff

Great place to stay with friendly staff

Everything was as expected.10 out of 10

Everything was as expected.10 out of 10

we wont stay again

we wont stay again

easy parking

easy parking

We were on our way home to Phoenix from San Diego and needed somewhere to rest for a few hours and this was the most affordable hotel that had rooms inside. There was a lot of motel/ motel style hotels in the area and I personally feel safer when the rooms are indoors. The property was clean but extremely dated so it smelt. Service was friendly and quick. Works for a quick stop.

We were on our way home to Phoenix from San Diego and needed somewhere to rest for a few hours and this was the most affordable hotel that had rooms inside. There was a lot of motel/ motel style hotels in the area and I personally feel safer when the rooms are indoors. The property was clean but extremely dated so it smelt. Service was friendly and quick. Works for a quick stop.

Needs updating. Jacuzzi closed and pool looked a little green - uninviting. Bed was comfortable.

Needs updating. Jacuzzi closed and pool looked a little green - uninviting. Bed was comfortable.

This hotel is absolutely outdated, stunk, old, the walls, carpeting, the ventilation was poor, and on and on!!! First and last time here!!!

This hotel is absolutely outdated, stunk, old, the walls, carpeting, the ventilation was poor, and on and on!!! First and last time here!!!

Rooms were dirty. The smell was awful. Locks on doors were broken. Screen door to patio was broken, wall paper peeling off. Pool was green, hot tub was ice cold and green.

Rooms were dirty. The smell was awful. Locks on doors were broken. Screen door to patio was broken, wall paper peeling off. Pool was green, hot tub was ice cold and green.

Only one set of towels in the room however. The bed and pillows were very comfortable. We slept well. Very small free breakfast area but as long as coffee was available we were happy!

Only one set of towels in the room however. The bed and pillows were very comfortable. We slept well. Very small free breakfast area but as long as coffee was available we were happy!

Nice and clean

Nice and clean

Everything was broke and the gal at the front desk was annoyed she had to work! Pool broke, steam room broke. The property was a dirty place. They should be ashamed to take peoples money. Front desk personnel needs customer training.

Everything was broke and the gal at the front desk was annoyed she had to work! Pool broke, steam room broke. The property was a dirty place. They should be ashamed to take peoples money. Front desk personnel needs customer training.

The pictures online made it seem nicer than it is. The hallways were dark and dirty looking. Very run down. The hallway smelled like pot. In the room the wallpaper was peeling off. The bathroom was gross. Hair in the tub and on the floor. Tub didn't drain. The pool was very dirt. Couldn't see the hotel name in the middle. The hot tub looked like mold was growing on the sides. Beds are very hard.

The pictures online made it seem nicer than it is. The hallways were dark and dirty looking. Very run down. The hallway smelled like pot. In the room the wallpaper was peeling off. The bathroom was gross. Hair in the tub and on the floor. Tub didn't drain. The pool was very dirt. Couldn't see the hotel name in the middle. The hot tub looked like mold was growing on the sides. Beds are very hard.

Staff was very nice, however this place is old. Do NOT let the old pictures on Hotels.com fool you. The wallpaper is peeling in the room etc. The main reason for choosing this hotel was the pool, but it’s nothing like the old pictures. The pool is green, nasty, and unusable. I should have asked for a refund.

Staff was very nice, however this place is old. Do NOT let the old pictures on Hotels.com fool you. The wallpaper is peeling in the room etc. The main reason for choosing this hotel was the pool, but it’s nothing like the old pictures. The pool is green, nasty, and unusable. I should have asked for a refund.

This is a modest motel, clean and comfortable, with everything I need. Staff are very nice.

This is a modest motel, clean and comfortable, with everything I need. Staff are very nice.

I've stayed there at least 20 times and used to kno the staff by name.

I've stayed there at least 20 times and used to kno the staff by name.

It's an old hotel. the lobby smelled like mold but the room was great.

It's an old hotel. the lobby smelled like mold but the room was great.

Convenient...front office staff professional...clean room

Convenient...front office staff professional...clean room

The pool was green and not maintained jacuzzi was not maintained TV did not work in room 414 the a/c didn't keep the room cool

The pool was green and not maintained jacuzzi was not maintained TV did not work in room 414 the a/c didn't keep the room cool

I’ll never stay there again. Friendly great staff, but horrible odor throughout the hotel and repairs needed in the room. Overall…gross

I’ll never stay there again. Friendly great staff, but horrible odor throughout the hotel and repairs needed in the room. Overall…gross

Clean rooms

Clean rooms

Yes no one said is out it being flooded until we got there and it was late at night

Pool was dirty front end clerk was rude.

Pool was dirty front end clerk was rude.

There was no clean towels and washcloths when we requested them on our first night. Breakfast was packaged pastries all smooched and who know how old. NOTHING like the photos advertised on Expedia! Whom I have another review to add for Expedia!! HORRIBLE HORRIBLE SERVICE! NEVER again!

There was no clean towels and washcloths when we requested them on our first night. Breakfast was packaged pastries all smooched and who know how old. NOTHING like the photos advertised on Expedia! Whom I have another review to add for Expedia!! HORRIBLE HORRIBLE SERVICE! NEVER again!

Oh and when I called to make the reservation, they said they had a room on the first floor I could book because they weren’t busy. I told her I’d call her back with my credit card. I hen I called back it was someone else and they said they’ve been booked for weeks! What?? I don’t know very disappointed!

Oh and when I called to make the reservation, they said they had a room on the first floor I could book because they weren’t busy. I told her I’d call her back with my credit card. I hen I called back it was someone else and they said they’ve been booked for weeks! What?? I don’t know very disappointed!

No

The hotel is a little out dated, but we had an AC outage at home and it was the next best thing then a motel 6 room. Pricing was reasonable. The rooms were clean. I did notice a lot of areas throughout the hotel that could be repaired. Not so much in the rooms itself, but just the hallway area or the elevator doors. The breakfast is a grab and go just like muffins, juice, water, coffee, not so much of a complementary breakfast. The pool area is really big. One thing I could say is that they had great customer service. They made me feel welcome from the time of check in till I checked out. So kudos to the employees I came across through my stay.

The hotel is a little out dated, but we had an AC outage at home and it was the next best thing then a motel 6 room. Pricing was reasonable. The rooms were clean. I did notice a lot of areas throughout the hotel that could be repaired. Not so much in the rooms itself, but just the hallway area or the elevator doors. The breakfast is a grab and go just like muffins, juice, water, coffee, not so much of a complementary breakfast. The pool area is really big. One thing I could say is that they had great customer service. They made me feel welcome from the time of check in till I checked out. So kudos to the employees I came across through my stay.

Friendly staff. Upgraded to a room on the pool. We felt very welcome and room was above average.

Friendly staff. Upgraded to a room on the pool. We felt very welcome and room was above average.

Front Desk was very friendly and accommodating, all staff members were friendly and greeted.

Front Desk was very friendly and accommodating, all staff members were friendly and greeted.

Staying here was a breeze. Checking in was easy and staff were kind and professional.

Staying here was a breeze. Checking in was easy and staff were kind and professional.

Both rooms

The pool was clean the rooms were clean. It was quiet and peaceful. Staff were friendly. Definitely will recommend and stay again.

Lobby, Elevators & Hallways are due for a remodel

Been here before. Getting old with little upkeep.

Lower floor windows don’t lock and staff seemed to think that was normal when I asked to switch rooms. “The next room will most likely have the same problem.” Was the response I got. Had to request a second floor room.

close to food places, safe, big parking lots

Not like picture at all. Pool and jacuzzi under maintenance, stray cats around property and stagnant water around the property. Sitting areas full of cobwebs.

Great place for the money. Staff were very kind and friendly.

It did the job. Without costing an arm and a leg?

Great trip loved the pool area

Everything good 👍

Will be my go to in the future Terry Brennen

Quiet, convenient

The Shilo Yuma advertised quality accommodations...it is anything but. The pool and deck area were filthy. Tall weeds growing between the deck expansion joints. The room offered thread bare towels and toilet paper for facial tissue. The tv is ANALOG..there are water leak stains on the celing...thd wallpaper is peeling off.....the grounds are run down and in disrepair..the advertised breakfast was a grab and go stale muffin...the entire experience was a huge disappointment.

Price and location are great!

S

The staff was excellent customer service offered upgrade . But the hotel itself is very old . Outdated room was stuffy and the towel was dirty with a lipstick kiss on the towel. Very bad experience

Nice and clean nice lobby and room and bed comfortable.

Old but clean

The carpets need to go

I really liked the layout of the property. Beautiful landscaping and friendly staff. Area around property wasn't the cleanest and some parts of the structure needed repair/attention, Still it was a comfortable stay that I would gladly repeat. I think it was a good value for the price. Thank you!

The bed was lumpy and uneven, the freezer door was unable to close due to the buildup of frozen water, the vending machines took our money lol definitely would not stay there again.

The sheets and bedding had stains and spots. Overall the Hotel is very dated but the price is doable. I won't stay there again.

I called a head of booking to confirm they had a heated pool as well as a hot tub and that they work, because I seen reviews from two years ago that say it didn’t work and that it was dirty, so I thought I’d check and that surely by now everything was fixed, so anyway she said yes yes heated pool and hot tub working, then upon arrival I again asked another worker at check in and she said yes again on all questions. I went and checked as soon as I unloaded everything from the car as that is the only reason we got this hotel for the kids to swim in warm water… and guess what??? Pool was dirty, full of leaves, and it smelled bad like mildew, it was cold, the hot tub had only 5in of water in it and black sitting dirty water that looked like it had been there awhile. I did go to the front desk and told her how I found it, she claim the maintenance man said it’s supposed to be heated and it must be turned off, and that she forgot to tell me that yesterday the hot tub stopped working- she held to that even though I told her well it’s been not working as the water is black like it’s been sitting there forever. Then things just kept getting worse…. No towels, shampoo, or conditioner in room. No TV Remote, you have to get up and push the buttons on TV. Could not turn AC off, unless you unplug it, so that means no heater either. Keys would keep stop working even after she fixed it the first time, and someone had to constantly be inside to let you in. Room was clean & hot water!

I’ve stayed at this property and enjoyed it, but we were told that the pool would be heated and it was cold. The Jacuzzi was not working as well. We were not happy. But then we were able to check out a day early and the GSA was very friendly and attentive.

Clean

Comfort and price were key for my one day stay.

For the money it was a good hotel, nothing special.

night clerk was bored with her job and not helpful until we moved in to our room and found that the sink was plugged up and filthy. She quickly found a room next door and came up to give us the keys. Service was great once we told her we had a problem with our room

Large,clean,quiet rooms.Nice pool.Great service.Thank you.

Wonderful stay, comfortable beds, great customer service.

The staff was very friendly and welcoming. We only stayed for one night. The hotel has a lot of potential and needs some tlc. The hot tub and swimming pool were functional and stayed open until 11pm.

Will stay here is need arises again.

We absolutely loved this hotel and will stay here again. It may not be for everyone, it's an older hotel & you see areas that need repair or maintenance, breakfast is basic. We needed a place where we could have space to relax with our 2 dogs, and this was perfect. Beautiful gardens that are big enough for a nice walk. Large pool. Spacious room, clean & fresh smelling, comfy beds, new fridge & microwave, ceramic cups for coffee. Alex and Jasmine at the desk were kind & helpful.

Liked the price - parking - room condition - restaurant -

Hotel is very out dated. Lots of potential for improvement and upgrades. However we had a quite restful night.

Do not be mislead by the photos. This property if filthy, the pool and hot tub are NOT safe to swim in. The place should be torn down and the health department should red tag it. Never again!

Close to dining. Noticed many little things to be fixed or replaced. Nails sticking out, older coller heaters, missing parking lighhts.

room lacked basics... no soap, Kleenex, and fewer towels than number of guests. The free breakfast... just coffee and vending machine pastry... no fruit, tea, bagels, cereal, etc that you would expect. Toilets not ADA height.

When we left Yuma for San Diego, I promptly also left my husband's favorite pajamas. When we rolled back through Yuma on the way home a few days later, the staff graciously had his gear stowed and ready for us to pick up. I am SO GRATEFUL they kept them for us! Top notch housekeeping staff.

Old hotel that has seen better days. However the room was clean and i liked the lil patio

To start off the front desk young lady was so helpful, Crystal Munoz.. she got us a room after been so patient with the mess up Expedia had made.. we had a great dinner at the restaurant on the property.. food was delicious but the service from Chema needs a lot of improvement,

No linen in my room upon check-in.

I have stayed here before. I like the hotel, and the convenient location.

One hand towel ans one wash cloth provided for two adults for 3 days. Spoke to gir l three times a a guy once to no avail getting them. No ice machine working on 2nd and 3 rd floors. Our floor was working but short on ice

Old, rundown, no toiletries not much for breakfast. Grounds were a mess.

Not so good old and run down short staff

No towels to shower

Rund down old and smelly EVERYWHERE. The room smelled wall paler coming off the walls toilet not clean. The staff was nice.

Room we had needed updating. For instance the bathroom door had a hole in it where a hook once was. Also, cleanliness of room was not great with dust, dirt, and sticky rings from a glass on the bedside table.

Nice, not exceptional but nice

Room was a run down. Bed accent sheet stained. Good location, safe free parking, great facility layout. Just needs an upgrade.

Our room only had a single towel when we arrived. On our way out to supper world the desk clerk that we needed towels, wash towels and face towels. Came back and found they delivered 1 more towel and only 1 hand and face towel. Very ragged. Air conditioner was very noisy. No hairdryer Room was falling apart.

We stay several times yearly and seem to be put in older rooms. On 3/4, we were given a room with no clean sheets on the bed. They gave us another room, in which the toilet overflowed. The third room had wallpaper rolling off the walls.

Employees were nice enough, but no results. We asked for a washcloth 2 times, then bought one ourselves. They said they didn't have any. The "Grab & Go" breakfast was always gone. Even when we got there early. The rooms need upgrading. Our blinds were broken & we couldn't shut them.

This Hotel should be condemned by the City. Card readers for door do not work. Trash outside in the Dumpster Overflowing. Dirty Carpet. Wall Paper peeling off all walls. Only half water pressure in Shower. Flys sticking on the walls. Elavator is Dirty.

My it was dirty

List could go on, would not ever stay here again or recommend

Always perfext

I went to the front desk an found out that the hotel emailed the home office and they ignored the request for soap! The ice machine was out or order and fournd out later that the machine had been not working for months. I asked the front desk to have the owner call me and never got from management. Too bad---Shilo inns used to be a good place to stay. If you google Shilo inns you will find out that the State of Washington is taking legal action for non payment of back taxes. The front desk confirmed that the company is going broke. They are off my list of places to stay.

No soap

Liked the property for walking my dog

Nice location, secluded yet across the street from restaurants and shopping. Its an old building, but kept up real nice. And there was an old school clothes line in the bathtub. Supes cute.

We've stayed here 4 times and this will probably be the last. The place has really gone downhill. Looks like it has been neglected for years and needs a huge re-do.

Excellent value and nice staff,

It was pleasant enough for a standard room. The spa area was good even though the staff had to start the hot tub a number of times.

The housekeeping picked a dirty towel up off the floor and hung it up on the shower curtain rod and didn’t leave any clean ones. I was very upset and disgusted.

Great location next to the mall. Property in good condition for its age. The USB connectors/chargers did not work in the room.

I wish I write a positive review but this place is nothing as what they advertise. This place isn’t well maintained, carpet filthy, hallways smell awful. The a/c in the unit was very loud, wallpaper peeling off the walls, bedding was awful, mattresses were old and unleveled. I do not recommend to anyone. Place doesn’t feel safe.

Skanky, dated and in need of repair/remodel. Room carpet looked like a murder scene, water stained & patched ceilings, plastic bag taped around smoke detector is probably not legal. @ $104 for a basic room, Id rather stay at Motel6

The hotel ads says a free breakfast is served, but it consists of a few muffins and granola bars. They might want to clarify what they mean by breakfast. As is, not needed as breakfast options across the street.

Everything was wonderful!

It was okay. They advise a bar and restaurant on premises but they don't have either. You have to go next door to Angry Crab which is pretty pricey. I feel they are trying to capitalize on the crab place. Breakfast is a joke!

The second room had a toilet seat anchored by one bolt… You could pivot the toilet seat off the toilet by almost 8” Sink stopper was broken off. Carpet in room and elevator was dirty and stinky. Very run down overall.

We love Yuma.

Excellent place to stay

Great hotel but no continental breakfast

There were stains resembling blood on the carpet and the bedding.

Carpet smell bad needs to be remodeled

At check in, the young man made sure we had a room close to a door to accommodate our senior dog. We have stayed at the Shilo many times and find it in a great location for our needs. It is clean, comfortable, and quiet.

Very well done wow!! Inside and out very nice kodoos I understand it’s a conference hotel and there is a resort close, but a true breakfast would be a perfect stay. Bitter coffee and package muffin just leave the place in a bad taste

The pillows where yellow and dusty.

The staff were very nice, very helpful. The grounds are very nice except for a broken sprinkler head in the dog exercise area. That was flooded. The room itself had clean linens and was spacious and did not smell badly like the hallway on the 3rd floor. The swimming pool was lovely looking and it was pleasant to sit in the gazebo next to the dog run area. The Shilo Inn has great potential and at one time it was probably excellent. Now it really needs some money and work invested to restore it. The hallway outside my room had a bad smell of...mold? Disinfectant over mold? That fortunatly didn't carry into the room. The airconditioner/heater fan was so noisy that it woke me up every time it cycled on. I could not open the window so had to leave it on.

Mattress. Had a dip. Wallpaper peeling.

$100 deposit when I already paid for the room

Convenience to the area. Centrally located. It could use updating. The room was clean and comfortable. The restaurant was next door and not part of the facility; however, the service and menu were great.

Breakfast was a bit skimpy

Not the best choice for sure. Price was good but there was no breakfast and the coffee they put out was mostly empty. The maids never brought clean towel. Twice I had to go ask for towels. We stayed 4 nights and the sheets were never changed. We still had the room booked for 2 more nights but we checked out and moved to another motel.

The lady at the front desk was very nice. Excellent service giving her a 10 out of 10.

Need to renew some areas inside

We were told we could check in at 2:30 and return at that time. Clerk contradicted earlier statement and said we had to wait till four. However 10 minutes later same Corey told us we could check in. Very confusing. Premises of this location desperately needs a facelift.

Location was good and staff was friendly. Room was not clean and in poor condition. Tub would not drain during shower.

Dated. Needs an upgrade. Good value for the money

Extended our stay, staff wouldn’t let me so I had to book online. Room wasn’t cleaned and our towels weren’t replaced. Air didn’t work.

The room we were given was not made up. The staff quickly reassigned us to a new room. It was in overall great shape, but did have cobwebs in the one corner. Overall this was a good experience.