Courtyard by Marriott Newport News Yorktown

No breakfast for a pricey stay

Was great

I checked in at 9pm only to find out my room had been given away. It was graduation weekend so there were no available rooms anywhere else. It was late at night and I’m driving around trying to find a place to stay.

When I chose this location I chose it bc it stated breakfast is included it is not. There is a Starbucks/cafe area where you can order food however you’re better off going off site for better prices. Room was clean however tv turns on at max volume so you have to hurry up and turn it down. Pool area was clean but water was freezing.

So friendly and helpful staff.Clean convenient location.

Clean room, friendly staff

Wonderful staff

Fantastic stay. Clean and comfortable. Gym could use some updating but did not book a room for that purpose. Staff was amazing and location very convenient.

There’s a certain expectation that comes when staying at a Marriott I have stayed Marriott hotels and never came across one that was so disgusting Our room was filthy. Could not use Shower had to clean it ourselves because it was dirty General overall appearance of property was not maintained. Severely understaffed only one person manning the desk and wasn’t even at the desk was sitting and talking with other people Employees dressed in street clothes so I had no idea who was giving me information and if they actually work there. Person at front desk was in lobby with a baseball bat swinging it around. My check in was bad and was difficult. Later in the evening I could not use the television when I called the front desk I was told that I would have to just deal with it or switch rooms It was after 10 PM and I could not switch rooms. I said there has got to be a way to fix this. Maybe it just needs new batteries. The front desk clerk said oh well maybe and I expected someone to bring me a new remote as that’s the level of service that I expect but I was told that I had to go to the front desk to pick up which meant getting dressed and coming down and the front desk clerk was too busy chatting with either friends or employees could not tell because everyone was in street clothes. We could not use the pool as it was filthy with hair, floating, and oil slicks and had not been serviced since a year before. If this is the Marriott Bonvoy, I will never stay with you again

Good restaurants in the nearby for breakfast and lunch.

The hotel itself and the room were very clean. However, the indoor pool was not usable unfortunately, as it was freezing cold. The indoor pool was one of the reasons we booked the stay at this particular hotel, so it was a little disappointing.

There is no hot tub at this location

Place was a little dirty. Unkept.

Nasty, unhappy staff, no breakfast

Nasty, unhappy staff, no breakfast

Location close to where I was visiting Hotel needs renovations.way to expensive for what I was getting and did not realize breakfast was not included.Also a charge was applied that was higher then my bill.Claimed it would be adjusted but have not seen that yet.

Location close to where I was visiting Hotel needs renovations.way to expensive for what I was getting and did not realize breakfast was not included.Also a charge was applied that was higher then my bill.Claimed it would be adjusted but have not seen that yet.

Very nice hotel, in a convenient location, close to tons of restaurants and shopping.

Very good

Passable

Room was dirty , it was incredibly loud

Exceptional

I am shocked that this property is a Marriott. It is super ran down. The hot tub that is advertised does not exist. The room smelled like rotten eggs. We planned to be there for four days but left after the first.

It was clean and quiet Housekeeper either took an item that didn’t belong to her. She said she threw it out with the trash however, the trash was still in the room!

Housekeeper either took an item that didn’t belong to her. She said she threw it out with the trash however, the trash was still in the room!

Superb

Hotel was in a great location, clean and staff was friendly. Bed was very comfortable and quiet room.

Hotel was in a great location, clean and staff was friendly. Bed was very comfortable and quiet room.

This property is dusty, and the people who work there are unprofessional. Except for a young man who works mornings.

There’s not a hot tub at this property which I’m very upset about because that was the main reason for choosing this hotel. My room wasn’t properly cleaned and i had to go behind and clean the fridge and microwave. Was told i would be refunded for breakfast because the staff has not been showing up but that didn’t happen. On a good note the staff was very personable and caring.

My room was very spacious! I really loved the area surrounded by shopping and restaurants. My husband kept the address so that we can come back to this one!

Tub wasn’t very clean.

The cleanliness.

The cleanliness.

It was close to where I needed to be Nothing

It was close to where I needed to be Nothing

Close to everything I need to get to Nothing everything was fine

Close to everything I need to get to Nothing everything was fine

Everything was excellent I really enjoyed my stay!! I most definitely will return next time Im in town!

Everything was excellent I really enjoyed my stay!! I most definitely will return next time Im in town!

Na

The room was clean, and sanitized, my stay was perfect. And on top of all the staff was very accommodating and friendly.

The room was clean, and sanitized, my stay was perfect. And on top of all the staff was very accommodating and friendly.

Room was very clean, and the mattresses were very comfortable.

Room was very clean, and the mattresses were very comfortable.

The location is amazing and staff is so friendly Nothing

Check in receptionist is ultra unfriendly with no good manners. Slept on lobby chair and just seems to apply her attitude , overtired. Room keys never worked , had to go down many times to correct. Rest of the staff was pleasant and worked with us on questions. Booked the place with breakfast but didn’t know how that is handled (usually it’s a Buffett , this was custom ordering, was ok just different )

fair condition, sort of

fair condition, sort of

Nothing

The front desk clerks were amazing Just didn’t have pool open I think it was under maintenance or something

The location was quiet,clean The pool wasn’t open

I did not have a good experience. I was unable to get in my room, I had to go to the front desk 3 times to get access to my room, which was a broken key bad, that wasn’t repaired prior.

I did not have a good experience. I was unable to get in my room, I had to go to the front desk 3 times to get access to my room, which was a broken key bad, that wasn’t repaired prior.

Its in a nice area and convenient to shopping.

Its in a nice area and convenient to shopping.

Comfortable soft bed

Comfortable soft bed

Room was large and clean. Great for a family

Room was large and clean. Great for a family

The staff was nice and professional and the cleaning people are doing a great job but clearly the Hotel needs to pay a lot more attention to upkeep and maintenance. The patio door and screen were hard to open and coming off the track. The elevator and hallways need the carpet cleaned.

The staff was nice and professional and the cleaning people are doing a great job but clearly the Hotel needs to pay a lot more attention to upkeep and maintenance. The patio door and screen were hard to open and coming off the track. The elevator and hallways need the carpet cleaned.

Friendly staff. Clean room and convenient location

Friendly staff. Clean room and convenient location

This is not a hotel to the standards of a Courtyard

This is not a hotel to the standards of a Courtyard

This hotel is old, needs to be renovated, and was dirty. The woman at teh front desk, who was being trained, looked sloppy and unkempt. The room was dark and dingy and I did not feel comfortable or safe at this property. I actually checked out after going into my room . I decided to stay somewhere else.

This hotel is old, needs to be renovated, and was dirty. The woman at teh front desk, who was being trained, looked sloppy and unkempt. The room was dark and dingy and I did not feel comfortable or safe at this property. I actually checked out after going into my room . I decided to stay somewhere else.

Clean rooms and great staff!

Clean rooms and great staff!

You have to pay for breakfast and also a cup of coffee. It’s a far distance from Norfolk but if you are staying in the are it will work.

You have to pay for breakfast and also a cup of coffee. It’s a far distance from Norfolk but if you are staying in the are it will work.

The bed was comfortable, and the room had a balcony facing the parking lot. It also had a fridge, microwave, and large flat-screen television. When we arrived, the sink was clogged and never addressed. Clothes from the previous occupant were hanging in the closet. The shower was very narrow, and the bathroom seemed well-used. There was no complimentary anything. There was a water cooler, but it was empty.

The gym was sufficient, but I didn’t get to use it, and everything else was great!

The gym was sufficient, but I didn’t get to use it, and everything else was great!

Also had A/c issues and sliding door to balcony was broken. They booked a room they knew was in need of serious repairs.

Also had A/c issues and sliding door to balcony was broken. They booked a room they knew was in need of serious repairs.

I emptied my trash daily and got fresh towels from the front desk. The hotel also had a weird vibe- the front desk and marketplace employees wore head bonnets and frequently laid around in the lounge area. That was confusing to me. Are there any professional attire or work expectations? I could not get a refund, so I had to stay, but It will not return when I’m back in the area for work. I have also advised my colleagues not to stay at this location in the future.

I emptied my trash daily and got fresh towels from the front desk. The hotel also had a weird vibe- the front desk and marketplace employees wore head bonnets and frequently laid around in the lounge area. That was confusing to me. Are there any professional attire or work expectations? I could not get a refund, so I had to stay, but It will not return when I’m back in the area for work. I have also advised my colleagues not to stay at this location in the future.

I would not recommend a stay here. The room smells damp, it’s worn out and dirty, the AC unit made a horrible noise every five minutes so we couldn’t sleep. Probably the WORST experience we have ever had. Can’t believe this is a Marriot.

I would not recommend a stay here. The room smells damp, it’s worn out and dirty, the AC unit made a horrible noise every five minutes so we couldn’t sleep. Probably the WORST experience we have ever had. Can’t believe this is a Marriot.

Our stay was wonderful but the top blanket needed to be changed due to a red pen stain and the hotel is outdated. It needs a facelift for the prices charged. Other than that staff was nice and welcoming.

Our stay was wonderful but the top blanket needed to be changed due to a red pen stain and the hotel is outdated. It needs a facelift for the prices charged. Other than that staff was nice and welcoming.

Great stay for a great price! Best coffee from the barista!!

Great stay for a great price! Best coffee from the barista!!

The photos and rating with Expedia are no current for I felt I needed an antibiotic just to stay there. I had taken out Trip Insurance and would have left immediately in seeing the facility but unfortunately, our friends did not and did not plan their stay with Expedia. I feel websites such as Expedia should recommend photos to be updated every 2 years for even Expedia's website advised a 4.7 out of a 5. There was a lot of yelling and arguing and wondered if guns would be blazing.

The photos and rating with Expedia are no current for I felt I needed an antibiotic just to stay there. I had taken out Trip Insurance and would have left immediately in seeing the facility but unfortunately, our friends did not and did not plan their stay with Expedia. I feel websites such as Expedia should recommend photos to be updated every 2 years for even Expedia's website advised a 4.7 out of a 5. There was a lot of yelling and arguing and wondered if guns would be blazing.

This was our first time in a Courtyard. We chose it because of its location close to the places we we were visiting, and its proximity to 3 dining options without need of a car: Texas Roadhouse, 3 Amigos, Raisin' Cane. When we checked in, the answer we got to our "Good evening! We have a reservation." was a curt "Name?"- No "good evening" in return, no "Welcome to the Courtyard", nothing. Like standing in a food line in a fast-food restaurant. Nobody helped with the luggage; luckily I spotted a cart in a corner which we were able to use. On the next morning, the answer to our “Good morning! Where’s breakfast?” was a curt “There!" Breakfast was very disappointing. Some options were shown on the board, but not available. The avocado toast was not fresh fruit but an insipid spread on soggy whole wheat. The French toast looked like it was reheated, there were some decorative strawberries. Everything we tried looked like purchased in a cheap bodega. When we asked to have a muffin to go, we were told they were old and for display only. We ended up either skipping breakfast altogether or just getting coffee and a yogurt. The hotel seemed to be understaffed, with the manager also preparing the breakfast in the bistro. Staff gave the impression of not having been schooled in hospitality. They were usually not greeting the guests except for one woman who seemed to be one of the cleaning ladies. Nobody seemed to be proud of working there. There was one exception, a young lady named Armani, who actually asked if we were enjoying our stay so far and where we were from. And on the last day of our stay, the manager actually smiled at us. The room was dimly lit with only indirect and low-wattage lighting. On the first day there was a roach in the shower. The mattress was old and sagged in the middle, no way to sleep face down. The washer in the laundry on the ground floor was dirty and rusty on top. On the day of our check-out I was e-mailed a statement of charges which was $ 30.00 higher than the final price indicated on my booking.com confirmation. The manager assured me that the final charges on my credit card would correspond to the booking.

I enjoyed my stay. The place was so clean. The employees were friendly and professional. Parking was good. I am sorry I didn’t eat breakfast there. When I am in the area, I will stay there again… The tolet seat was too low in my room…

Nothing fancy …. It was good for a one night stay over… Water pressure could have been better in shower and pool was closed due to maintenance issues . Front desk personnel was very nice and friendly

Nothing fancy …. It was good for a one night stay over… Water pressure could have been better in shower and pool was closed due to maintenance issues . Front desk personnel was very nice and friendly

Staff was amazing loved my room definitely coming back!

Staff was amazing loved my room definitely coming back!

Excellent service.

The bathrooms were not cleaned very well. Some areas had some soap scum that was a half an inch thick!

The bathrooms were not cleaned very well. Some areas had some soap scum that was a half an inch thick!

Very helpful staff and convient.

Very helpful staff and convient.

The two or three people we saw were working their butts off. For our breakfast, the front desk clerk came and took our order and then went and cooked it. Dinner the previous night was also sketchy. Half of the ingredients in the menu weren’t really available. I would never stay at this hotel again.

The two or three people we saw were working their butts off. For our breakfast, the front desk clerk came and took our order and then went and cooked it. Dinner the previous night was also sketchy. Half of the ingredients in the menu weren’t really available. I would never stay at this hotel again.

Everything

Standard Courtyard. Nice staff

Love the property walking distance to restaurants and coffee shop available. Clean and perfect for quick stay. The only inconvenience this weekend was that the pool was closed under maintenance. Pillows were very soft so if you don’t like soft pillows bring your own.

Love the property walking distance to restaurants and coffee shop available. Clean and perfect for quick stay. The only inconvenience this weekend was that the pool was closed under maintenance. Pillows were very soft so if you don’t like soft pillows bring your own.

This hotel could use a good scrubbing, especially the shower, but it was a great value and location so I’m happy with our choice.

This hotel could use a good scrubbing, especially the shower, but it was a great value and location so I’m happy with our choice.

The property was clean. Staff

The property was clean. Staff

Needs to update bathrooms and tv

Needs to update bathrooms and tv

Loud street noise from top floor, courtyard facing room, balcony was dirty, no active exhaust in bathroom, housekeeping was extremely polite but only half cleaned.

Loud street noise from top floor, courtyard facing room, balcony was dirty, no active exhaust in bathroom, housekeeping was extremely polite but only half cleaned.

Housekeeping was awesome!! Clean room everyday without even asking for the service!

Housekeeping was awesome!! Clean room everyday without even asking for the service!

Wonderful!

Wonderful!

The hotel overall was nice but the floors in the room needed to be mopped. My husband stepped on a piece of blue glass in the room and the floor was dirty in the bedroom and bathroom . Other than that it was ok.

The hotel overall was nice but the floors in the room needed to be mopped. My husband stepped on a piece of blue glass in the room and the floor was dirty in the bedroom and bathroom . Other than that it was ok.

Room was not available for check in on time, and the receptionist was very rude about it. Our room felt damp and smelled like mildew. There is no fan for the shower.

Room was not available for check in on time, and the receptionist was very rude about it. Our room felt damp and smelled like mildew. There is no fan for the shower.

This property is close to everything you may need on a trip

This property is close to everything you may need on a trip

Pleasant stay

Pleasant stay

We mentioned this to the front desk when we checked out. We did not take pictures.

We mentioned this to the front desk when we checked out. We did not take pictures.

The room did not live up to the pics online. As soon as we walked in I saw the towel bar had been pulled off the wall and was laying on the floor. The toilet had also been used and never flushed. We were just dropping our luggage and running back out. I let the front desk know and i felt like they either already knew, or didn't care? Either way it was a short trip but was not impressed.

The room did not live up to the pics online. As soon as we walked in I saw the towel bar had been pulled off the wall and was laying on the floor. The toilet had also been used and never flushed. We were just dropping our luggage and running back out. I let the front desk know and i felt like they either already knew, or didn't care? Either way it was a short trip but was not impressed.

Bathrooms felt a bit outdated and there were stains on the couch in the room. Otherwise the hotel is decent for the price.

Bathrooms felt a bit outdated and there were stains on the couch in the room. Otherwise the hotel is decent for the price.

Not as good as I would’ve expected

Not as good as I would’ve expected

The hotel was a little run down looking. The room was near the lobby and it was loudThe room was not the best. It looked like it needs a renovation.

The hotel was a little run down looking. The room was near the lobby and it was loudThe room was not the best. It looked like it needs a renovation.

Great Stay

Great Stay

The staff member at the bistro on Sunday night could have been more kind and helpful with what was offered for dinner.

The staff member at the bistro on Sunday night could have been more kind and helpful with what was offered for dinner.

Amazing stay

Amazing stay

Location was conducive to our needs

Location was conducive to our needs

Nice hotel. The check in was easy with a very nice employee. The room was clean and comfortable. There was a very nice gentleman working at the Bistro who was very helpful. Would I stay here again. Yes !

Nice hotel. The check in was easy with a very nice employee. The room was clean and comfortable. There was a very nice gentleman working at the Bistro who was very helpful. Would I stay here again. Yes !

I made a quick trip to Virginia to see my son before he left on deployment. Wanting to stay near his base, I booked at the Marriott since it had the accommodations I was looking for, such as, free breakfast, a pool for my younger son to swim, and a gym. After looking at many hotels in the area, this one checked off all the boxes. Unfortunately it was not what was advertised. Breakfast was not included in the stay (even though it was advertised as offering a free continental breakfast), the pool looked like it hadn’t been cleaned in years. No filter or pump. Just disgusting still water, not to mention the garbage all over. Very dirty. The gym also looked like it was never cleaned. Our bedding had blood stains on it and the room all around was just very visibly dirty. Do not recommend.

I made a quick trip to Virginia to see my son before he left on deployment. Wanting to stay near his base, I booked at the Marriott since it had the accommodations I was looking for, such as, free breakfast, a pool for my younger son to swim, and a gym. After looking at many hotels in the area, this one checked off all the boxes. Unfortunately it was not what was advertised. Breakfast was not included in the stay (even though it was advertised as offering a free continental breakfast), the pool looked like it hadn’t been cleaned in years. No filter or pump. Just disgusting still water, not to mention the garbage all over. Very dirty. The gym also looked like it was never cleaned. Our bedding had blood stains on it and the room all around was just very visibly dirty. Do not recommend.

Nice quiet property, friendly accommodating staff.

Nice quiet property, friendly accommodating staff.

The woman who greeted me on May 5th (pm) was super friendly and a great first contact at the hotel. She was efficient checking me I , and let me know about all the hotel had to offer. The room was clean and quiet. It was a quick overnight but I'd stay at this hotel again.

The woman who greeted me on May 5th (pm) was super friendly and a great first contact at the hotel. She was efficient checking me I , and let me know about all the hotel had to offer. The room was clean and quiet. It was a quick overnight but I'd stay at this hotel again.

Stay was comfortable. Staff was kind and helpful.

Stay was comfortable. Staff was kind and helpful.

Very clean hotel with good service and amenities, great location

Very clean hotel with good service and amenities, great location

Room was outdated, furnitures were not cleaned- stains on sofa, floor was dusty, table was unbalanced, bathroom’s fan never worked. And the room had old smell. Marriott should be in better conditioned. Disappointed!

Room was outdated, furnitures were not cleaned- stains on sofa, floor was dusty, table was unbalanced, bathroom’s fan never worked. And the room had old smell. Marriott should be in better conditioned. Disappointed!

It’s a good place to hang your hat

It’s a good place to hang your hat

Would highly recommend to family and friends

Would highly recommend to family and friends

Parking

Parking

The rooms are clean and quiet and very close to any type of food you want

The rooms are clean and quiet and very close to any type of food you want

Would like have had a hot tub. Pool was really chilly.

Would like have had a hot tub. Pool was really chilly.

Great

Great

This was my second time staying here great

This was my second time staying here great

Peaceful

Peaceful

Happy

Happy

The hotel was okay, but not worth how much I had to pay. It wasn’t the cleanest, the air never got cool, and there was blood on the sheets.

The hotel was okay, but not worth how much I had to pay. It wasn’t the cleanest, the air never got cool, and there was blood on the sheets.

Great rate, knowledgeable staff, friendly. Bed was comfy, clean room with balcony.

Great rate, knowledgeable staff, friendly. Bed was comfy, clean room with balcony.

Had everything we needed plus a king size bed and amenities. Stayed at the lodge at kiln creek and this was overall more convenient and half the cost

Had everything we needed plus a king size bed and amenities. Stayed at the lodge at kiln creek and this was overall more convenient and half the cost

Friendly staff and clesn

Friendly staff and clesn

Amazing

Amazing

Our go to hotel when staying in Yorktown. Clean, friendly staff and great location!

Our go to hotel when staying in Yorktown. Clean, friendly staff and great location!

Very nice!

Very nice!

Well I walked in and the young lady never acknowledged me. I know she heard me walk in but she ignored me and continued to play on her phone. I said excuse me can someone check me in if she gave me a nasty look like I was wrong or something for speaking up. I shouldn’t have to ask for help when I’m checking into a hotel. She was very rude. She never told me anything about breakfast never told me anything about Wi-Fi. I had to ask questions. She never told me how much the payment was for the hold fee. Nothing. she was very quick and rushed me just so she could sit back down and do nothing. You all need to have a new front desk person on that shift.

Well I walked in and the young lady never acknowledged me. I know she heard me walk in but she ignored me and continued to play on her phone. I said excuse me can someone check me in if she gave me a nasty look like I was wrong or something for speaking up. I shouldn’t have to ask for help when I’m checking into a hotel. She was very rude. She never told me anything about breakfast never told me anything about Wi-Fi. I had to ask questions. She never told me how much the payment was for the hold fee. Nothing. she was very quick and rushed me just so she could sit back down and do nothing. You all need to have a new front desk person on that shift.

Good hotel, convenient location for my trip. 10 min to colosseum. A lot of dining and shopping around

Good hotel, convenient location for my trip. 10 min to colosseum. A lot of dining and shopping around

Helpful Staff

Helpful Staff

Pretty lame stay. The floors looked as if they hadn’t been clean, there was hair stuck to the window drapes, as well as on the floor. Pretty gross in my opinion. The bed was uncomfortable thank goodness we only stayed one night. I would not stay or book online again, at least not at a Marriott.

Pretty lame stay. The floors looked as if they hadn’t been clean, there was hair stuck to the window drapes, as well as on the floor. Pretty gross in my opinion. The bed was uncomfortable thank goodness we only stayed one night. I would not stay or book online again, at least not at a Marriott.

Fantastic

Fantastic

Was dated. Bathroom shower/ tub leaked. No carpet or rugs. Difficult to adjust temp. Clean but minimal

Was dated. Bathroom shower/ tub leaked. No carpet or rugs. Difficult to adjust temp. Clean but minimal

Always a nice experience, good restaurants in walking distance, staff personable.

Always a nice experience, good restaurants in walking distance, staff personable.

Hotel staff was amazing!!

Hotel staff was amazing!!

I loved our stay at this Hotel. First of all the staff were very nice. I got an email from Marriott for early check in. We still got to the place even early than expected but the staff were very welcoming, our room was ready. Unfortunately, the door lock was disabled but they immediately gave up a new room. I cannot complain about our stay. The room smells clean and really clean. Bathroom were newly updated. I will definitely stay again next time we visit VA

I loved our stay at this Hotel. First of all the staff were very nice. I got an email from Marriott for early check in. We still got to the place even early than expected but the staff were very welcoming, our room was ready. Unfortunately, the door lock was disabled but they immediately gave up a new room. I cannot complain about our stay. The room smells clean and really clean. Bathroom were newly updated. I will definitely stay again next time we visit VA

If you don’t ask for the WiFi password it’s not giving. TV’s in are room where not working properly, so we had to move. The tv’s are not smart where you can mirror from your phone. Are shower head was leaking spraying up to the bathroom ceiling when you take a shower. The ceiling in the hallway was mold and black in green in color. The ice machine was broke on the first floor. There was not enough trash cans in the room and the tv’s would cut off at a certain time in would not cut back on. We went from room 100 a suite to room 300 suite and it was not that much of a difference.

If you don’t ask for the WiFi password it’s not giving. TV’s in are room where not working properly, so we had to move. The tv’s are not smart where you can mirror from your phone. Are shower head was leaking spraying up to the bathroom ceiling when you take a shower. The ceiling in the hallway was mold and black in green in color. The ice machine was broke on the first floor. There was not enough trash cans in the room and the tv’s would cut off at a certain time in would not cut back on. We went from room 100 a suite to room 300 suite and it was not that much of a difference.

Because had family members in hospital very sick.

Because had family members in hospital very sick.

First, I understand the person at the front desk is not responsible for room condition and maintenance. The receptionist was helpful. The first room I was given had an A/C unit that was not functioning. The overnight temperature was expected to be 38F. It also had stains on the popcorn ceiling that were not water stains. I was given another room and the A/C unit began pulsing loud and... less loud at 5:00 in the morning. All of the furniture in my room had unsettling types of stains. The floor was sticky. The building is old. The rooms are outdated. The building is poorly maintained. Loud music was coming from the lobby late at night. This hotel a terrible value for the money. I do not recommend this hotel! There are better options in the surrounding area. I hope this review was helpful.

First, I understand the person at the front desk is not responsible for room condition and maintenance. The receptionist was helpful. The first room I was given had an A/C unit that was not functioning. The overnight temperature was expected to be 38F. It also had stains on the popcorn ceiling that were not water stains. I was given another room and the A/C unit began pulsing loud and... less loud at 5:00 in the morning. All of the furniture in my room had unsettling types of stains. The floor was sticky. The building is old. The rooms are outdated. The building is poorly maintained. Loud music was coming from the lobby late at night. This hotel a terrible value for the money. I do not recommend this hotel! There are better options in the surrounding area. I hope this review was helpful.

Hidden away in plain sught

Hidden away in plain sught

The toilet kept backing up amd the room phone didnt work. Staff were friendly and helpful

The toilet kept backing up amd the room phone didnt work. Staff were friendly and helpful

Paid for breakfast for four people to stay with two rooms. Breakfast isn’t made there so had to go out for breakfast and never got a refund for it. We got to the rooms and no coffee machine to make coffee so went to desk to find out you had to charge the coffee to your room you couldn’t pay cash. Service and staff were rude. Would not recommend staying at this hotel nor would I stay at another ourtyard after this

The hotel is a smaller Courtyard property. The photos and description of hotel are not exactly accurate. The pool was less than desirable and needs complete overhaul. No hot tub as advertised. The gym is outdated. First room had rust stains in shower and floor linoleum was rotting away. Room smelled like damp mold. Coffee in room is less than desirable and by 10:01 am access to make shift cafe is nonexistent. The nightly rate does not meet the standard expectations. I felt like I was staying at an old Motel 6. Don’t recommend.

Friendly and great customer service

The floors in our room were so dirty that my wife's light green socks were almost black on the bottom. The room was very dark. It definitely needed an overhead light. We rolled to the middle on the mattress. It was almost impossible to keep the shower curtain liner tucked in, resulting in very wet bathroom floor. The heating/AC unit in the bedroom was very noisy. The first floor ice machine was out or order the entire time we were there. One of the third floor doors from the stairway did not have a handle.

Great property, very convenient area. Staff is excellent

Front desk receptionist was personable. Mouse poop and rust in bathroom

Suite was huge

The bed was very comfortable, but my 3rd night of 4, there was a giant roach that came crawling from behind the couch and went behind my headboard! Fortunately i was able to kill it, but sleeping after that was difficult. For the cost of this room, they could have atleast offered free coffee, but nope..you get a specified coffee maker in your room (the teeny tiny kuiregs with zero after market filters) and a cup of water in the lobby. Absolutely not worth my stay again. Ill be looking elsewhere.

Very good location with plenty of dining options nearby. Very comfortable and stylish rooms.

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Great location. Area was very nice & able to walk to dining options.

The price offered for this property was too high. This is an older property with very poor water pressure and very uncomfortable beds. I will not recommend any Courtyard properties.

I appreciate the helpful staff!

No hot tub! This property had great reviews on Expedia, which is why we chose it, but we were disappointed. We checked in around 7 pm and the customer service woman was in the lobby on her Ipad. She didn't come to the counter right away, and she remained on a video call with her boyfriend while checking us in. The hallway had a big blower set up and smelled, as if something had happened to the carpet. Our room was not the cleanest (especially not considering the many "excellent' ratings of cleanliness). The shower had someone else's hair in it, wallpaper was peeling off the walls, dirty spots on the walls, mold on the doorframe (due to a leaky shower). The room was spacious, but not very quiet - lots of noise from the room above us, including what sounded like bowling after 11 pm (I think they were continually rolling around in the desk chair on the laminate floor). We knew there was no breakfast included, which was okay, but they didn't even have complimentary coffee available in the lobby, and the woman who checked us out was very curt and unfriendly. The other big reason we chose the hotel was because it listed an indoor hot tub as an amenity. When we arrived, we had been driving for several days and we were looking forward to relaxing in the hot tub, which had apparently been filled in (many months/ years earlier, according to the maintenance staff). This property needs to remove the hot tub from their listing on Expedia and they should do some deep cleaning.

I stayed With my family overnight and the service from the hotel was excellent. Unfortunately, at the time we weren’t able to use the hotel pool, which was due for cleaning after a party of kids. But the hotel is in such a convenient area, there were other ways to spend our time.

When we first arrived we was greeted. We received our room key and proceed to the room. When we got on the elevator the power went out. I had to open the door to let myself out. We took the stairs to the room with no power. Power stayed out for about two and a half hour. I tried reaching someone for a discount but was not successful at all.

We didn’t have any problems at this site. It’s completely convenient for a short stay.

Didn’t fullly enjoy the experience because the power went out and had to leave

Great Stay

The front desk staff was superb! They were all very friendly and went above & beyond! We’ll certainly return next time we visit CNU!

Very pleased all the way around

Poor quality construction in the room. Trim was falling off the walls. The tub was stained (vinegar and baking soda would clean that). The furniture was stained, floors were sticky and the mattress was lumpy. Nothing good to say.

While it was possible to purchase a breakfast it was disappointing that a courtesy breakfast was not provided.

We should get what we paid for. Was no discount applied.

Staff always courteous Safe secure and clean

Great stay wish the pool was warm.

Friendly staff. Very clean.

Place is always clean