Springhill Suites by Marriott Winston-Salem Hanes Mall
About Springhill Suites by Marriott Winston-Salem Hanes Mall
At SpringHill Suites by Marriott Winston-Salem Hanes Mall, exceptional service and top-notch amenities create a memorable experience for guests. Amenities at car hire offered by SpringHill Suites by Marriott Winston-Salem Hanes Mall simplify the organization of your excursions, tourist activities, and other adventures in Winston Salem (NC).For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as express check-in or check-out and safety deposit boxes.Always look your best in your preferred attire with the laundromat and dry cleaning service provided at SpringHill Suites by Marriott Winston-Salem Hanes Mall.Desire to unwind? Make the most of your visit at SpringHill Suites by Marriott Winston-Salem Hanes Mall with accessible amenities such as daily housekeeping. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber.A number of rooms feature cable TV for guest amusement and enjoyment. In certain chosen rooms, instant tea is conveniently available for your use. At SpringHill Suites by Marriott Winston-Salem Hanes Mall, select bathrooms are equipped with a hair dryer to enhance your comfort during your stay. At SpringHill Suites by Marriott Winston-Salem Hanes Mall, each day commences with a scrumptious breakfast offered at no additional cost. At SpringHill Suites by Marriott Winston-Salem Hanes Mall, guests can take pleasure in the delightful recreational amenities provided for their entertainment.Conclude your days in complete tranquility by visiting the salon situated precisely at the hotel.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
Guests generally have a positive experience at this hotel, appreciating the cleanliness, comfortable beds, and friendly staff. However, there are recurring issues with room cleaning and maintenance, as well as some complaints about the breakfast and thin walls.
- Cleanliness
- Comfortable beds
- Inconsistent room cleaning and maintenance
- Thin walls
- 4/5
Cleanliness and value Ice machine broken on multiple floors
- 4/5
Tasty breakfast is always a convenient plus
- 5/5
Hey the people was so every nice too me And I do appreciate your service
- 4/5
Rooms were clean, beds were comfortable. Not bad at all for few nights of stay. Staff as very polite.
- 4/5
The property is clean and front desk staff very nice. One breakfast staff member could have been nicer. My husband asked for a pack of salt and the lady said "No," she had already put everything away. She would not go get him a pack of salt.
- 5/5
Exceptional
- 5/5
Also it's right next to a mall. Tons of restaurants and shopping options. It's a one stop shop. Id definitely go back.
- 2/5
Disappointing
- 4/5
Location No hot tub with pool
- 4/5
No hot tub with pool
- 3.5/5
The bar was closed because of not enough staff so it was BOYB - which turned into people sitting all around the lobby and pool with cases of beer and bottles of liquor. I took my kids to the pool and they had an armed security guard at the entrance saying adults only after 8pm and there was a wild looking party happening. I asked for a restaurant recommendation and was told Popeyes ?
- 3.5/5
The lobby was nice. The bar was closed because of not enough staff so it was BOYB - which turned into people sitting all around the lobby and pool with cases of beer and bottles of liquor. I took my kids to the pool and they had an armed security guard at the entrance saying adults only after 8pm and there was a wild looking party happening. I asked for a restaurant recommendation and was told Popeyes
- 4.5/5
Location was great Nicely maintained Good breakfast offered The operating of the television, poor channel/program information and sluggish.
- 4.5/5
Nicely maintained Good breakfast offered The operating of the television, poor channel/program information and sluggish.
- 3.5/5
Good
- 5/5
Exceptional
- 2.5/5
Passable
- 5/5
Exceptional
- 1/5
The location was convenient. I traveled from FL to NC to clear my storage and was looking forward to the pool & having breakfast before I hit the road. I wasn't able to enjoy the pool due to a group of screaming kids with no adult. The screaming could be heard at the front desk but they didn't care enough to say anything. So I went to take a shower & the drain didn't work so now the water is above my feet. I show front desk they reach out to someone but no one comes. Lastly breakfast started too late to catch so all in all it was a waste of money. The price i paid was not worth it but I appreciate the experience so I know to never return .
- 1/5
The location was convenient. I traveled from FL to NC to clear my storage and was looking forward to the pool & having breakfast before I hit the road. I wasn't able to enjoy the pool due to a group of screaming kids with no adult. The screaming could be heard at the front desk but they didn't care enough to say anything. So I went to take a shower & the drain didn't work so now the water is above my feet. I show front desk they reach out to someone but no one comes. Lastly breakfast started too late to catch so all in all it was a waste of money. The price i paid was not worth it but I appreciate the experience so I know to never return .
- 4/5
Friendly staff and clean rooms
- 5/5
- 4/5
I didn’t get to go
- 4/5
Nice hotel. Clean and friendly staff.
- 5/5
Very convenient hotel within walking distance of a few restaurants. Easy parking, everyone was super nice, breakfast was decent. Good value. Also Costco is really close if you need to get your Costco run in.
- 5/5
I love everything about the property. There was nothing I didn’t like about the property. I love staying here with my family.
- 5/5
I love everything about the property. There was nothing I didn’t like about the property. I love staying here with my family.
- 5/5
Super clean, modern, shower pressure was great! Friendly staff!
- 5/5
Close to everything we needed, clean, quiet, nice areas for pets.
- 5/5
Close to everything we needed, clean, quiet, nice areas for pets.
- 5/5
Hey I love the property it’s beautiful And I’m kept coming bac
- 5/5
Hey I love the property it’s beautiful And I’m kept coming bac
- 3/5
The room was fine, plenty of room. Bathroom drain was completely clogged. Absolutely the noisiest night I’ve ever had in a hotel.
- 5/5
Exceptional
- 5/5
We love coming here. Beautiful hotel, clean , great value and wonderful customer service Great location too
- 5/5
We love coming here. Beautiful hotel, clean , great value and wonderful customer service Great location too
- 5/5
Yes
- 2.5/5
The pool had way to much chlorine. Our eyes and sinuses were burnt and we had blurred vision. (Lasted hours after even getting out,showering and washing our eyes out with eye drops!!!!) Our room smelled so much like chlorine afterwards, it kept us messed up. We had to open our door and keep it open with the air on full blast. Also had to wash our pool clothes, before we had any relief! (Our pool clothes were bleached!!!) The lady at the front desk said they had just replaced the pool filter and it probably hadn't had time to clear up. She also said that it was closed, but ppl kept getting upset about it, so they opened it. (A sign needed to be posted, explaining the situation! That way people could enter at their own risk.) This needs to be corrected!!!! I wasn't told sorry or even offered anything for the issue.
- 5/5
Convenient location to everything we needed. While being close it was in a nice quite secure location. Everything was very clean in the rooms and around the facility. Staff was friendly Only down side was the ice machines were down but not the end of the world.
- 3/5
Our room was nice however the bathroom floor was dirty (hair and dirt) and the sink barely drained.
- 5/5
The facility, room, food, water pressure and staff were excellent! Our only complaint were the pillows.
- 4.5/5
Very clean and staff was great No issues found.
- 5/5
Confortable room, super friendly helpful and honest staff, very clean and welcoming surroundings. Plenty of parking and well located.
- 5/5
N/A
- 2/5
We specifically checked in for the indoor pool was told. It was open. Then, we get up to go to the pool and it is closed for maintenance. Was told it would be 1 to 2 hours. So we went to eat and did a little shopping came back and then was told, it was gonna be closed for the rest of the day. So it was a wasted trip. but i can honestly say everything was clean and most of the staff was very polite and welcoming.
- 1/5
The staff stole $2000 from us and after about 30 minutes of questioning we received our money back so the hotel and police didnt find the employee Maria guilty
- 4/5
The room was excellent very spacious. Breakfast was good. Loved that they had turkey sausage. Pool was very small. However there was no hot tub.
- 5/5
Beautiful property with a large room with a kitchenette and sitting area! Nice!
- 5/5
No hot tub
- 3/5
Could be great with a better front desk staff- just not pleasant people. Was there for the week. Foyer always smelled like sewer gas. Otherwise a basic hotel. Bright spot was friendly Gladys at the breakfast every morning. She was very sweet
- 5/5
The room was amazing for the price, wonderfully spacious and extremely clean. All the staff I met were very friendly and eager to help. I'll be staying here on all my trips to Winston from now on.
- 5/5
The room was amazing for the price, wonderfully spacious and extremely clean. All the staff I met were very friendly and eager to help. I'll be staying here on all my trips to Winston from now on.
- 4.5/5
We were greeted the moment we walked in. Staff at the desk were very polite and professional. The place was clean, beds were comfortable. The only complaint was that the ice maker on the second floor was not working right but it was no big deal, I was able to go to another floor for ice. I would definitely stay here again.
- 5/5
The front desk staff were friendly and helpful. N/A
- 5/5
Staff was friendly and the room was very clean.
- 5/5
Staff was friendly and the room was very clean.
- 5/5
Staff was nice and it was clean& easy to check in and out / I left early due to snow- and I had checked out through booking (no refund policy on booking) but the hotel gave me a refund - it was a process but I was thankful. Also the indoor heated pool was a plus during this winter storm!! N/a
- 5/5
The woman that checked me in was very friendly and welcoming.
- 3/5
I had to change rooms because the TV in my room went out 20 minutes after I turned it on and the picture was scrambled. My new room was a handicap room. The tub was awful with all of the handicap accessories. The breakfast was not very appealing. When I came back to the hotel there was no water available and the clerk said there was no more water available. Now I know that could not be true because water had to be put out the next day. She could have at least given me one bottle of water.
- 3/5
I had to change rooms because the TV in my room went out 20 minutes after I turned it on and the picture was scrambled. My new room was a handicap room. The tub was awful with all of the handicap accessories. The breakfast was not very appealing. When I came back to the hotel there was no water available and the clerk said there was no more water available. Now I know that could not be true because water had to be put out the next day. She could have at least given me one bottle of water.
- 4/5
Yes
- 4/5
Yes
- 5/5
This was an emergency stay and the staff was extremely caring, empathetic and supportive to me and my children.
- 5/5
Everything was excellent. From check to check out everything was top notch. Big spacious clean rooms, nice bed, nice fitness center with a very nice morning breakfast. Hot and cold options.
- 5/5
Everything was excellent. From check to check out everything was top notch. Big spacious clean rooms, nice bed, nice fitness center with a very nice morning breakfast. Hot and cold options.
- 2/5
Rooms were old and kinda nasty. There was a cigarette burn in the toilet seat and a horrible smell in the lobby they attempted to cover with air freshener. Also was told to wait by the woman behind the desk so she could finish her personal conversation on her cell before I could check in.
- 2/5
Rooms were old and kinda nasty. There was a cigarette burn in the toilet seat and a horrible smell in the lobby they attempted to cover with air freshener. Also was told to wait by the woman behind the desk so she could finish her personal conversation on her cell before I could check in.
- 4/5
The room was clean and tidy. Front desk personnel was helpful with getting change for using the laundry machine.
- 4/5
The room was clean and tidy. Front desk personnel was helpful with getting change for using the laundry machine.
- 5/5
Hotel employee was great, he was kind and personable, the breakfast was much better than most hotels. The pool was small but very clean. The room was super clean.
- 2/5
Staff was good. Room was falling apart. Bathroom molding and bracket falling off. Corner bit taped together. Dirty sheets had to use my own! Really piss poor for the price.
- 2/5
Staff was good. Room was falling apart. Bathroom molding and bracket falling off. Corner bit taped together. Dirty sheets had to use my own! Really piss poor for the price.
- 5/5
Clean hotel, good parking, great location.
- 5/5
Clean hotel, good parking, great location.
- 4/5
Construction and hallways smell like smoke
- 5/5
This was a great hotel! Heated pool clean room very nice! Only thing missing was a hair dryer other than that it was great!
- 5/5
This was a great hotel! Heated pool clean room very nice! Only thing missing was a hair dryer other than that it was great!
- 5/5
The room was very spacious and so comfortable!! The beds were super comfortable!! Loved the view of the woods from outside our window!! Excellent Service and the breakfast and staff were on point!! Highly Recommend!!!! Would definitely stay again!!
- 5/5
We enjoyed our 3 nights at this property. It's convenient to shopping and dining!
- 5/5
We enjoyed our 3 nights at this property. It's convenient to shopping and dining!
- 5/5
Nice clean and spacious
- 5/5
Nice clean and spacious
- 5/5
Check in was quick and easy and the staff was friendly.
- 5/5
Check in was quick and easy and the staff was friendly.
- 4.5/5
Comfortable and clean, great staff
- 5/5
The exception customer service at check-in staff. They were so polite and friendly. Talk to everyone throughout our stay. The closet was broke in room 208
- 1/5
Check in lady was rude, breakfast was crowded- no high chairs, no food, refused to make anymore. Our room lock was broke so the door wouldn’t close unless we held in the deadbolt. Surprising for a Marriot. Won’t be back.
- 1/5
Check in lady was rude, breakfast was crowded- no high chairs, no food, refused to make anymore. Our room lock was broke so the door wouldn’t close unless we held in the deadbolt. Surprising for a Marriot. Won’t be back.
- 5/5
Awesomeness manager at front desk, clean rooms, exterior is clean!
- 5/5
Awesomeness manager at front desk, clean rooms, exterior is clean!
- 5/5
Great location near many restaurants, all of the staff were very friendly and attentive
- 5/5
Great location near many restaurants, all of the staff were very friendly and attentive
- 5/5
The breakfast was delicious and there were a big variety of choices.
- 5/5
The breakfast was delicious and there were a big variety of choices.
- 5/5
Nice clean quiet stay!
- 5/5
Nice clean quiet stay!
- 5/5
Everything was great. Your staff was very, very nice.
- 5/5
Everything was great. Your staff was very, very nice.
- 4/5
Room very clean and comfortable beds. Great shower pressure! Great variety for breakfast buffet
- 4/5
Room very clean and comfortable beds. Great shower pressure! Great variety for breakfast buffet
- 3/5
Hotel was listed as pet friendly. There is no true green space for an animal. There were only 2 working elevators so the wait time to get on elevator was 10 mins and more.
- 3/5
Hotel was listed as pet friendly. There is no true green space for an animal. There were only 2 working elevators so the wait time to get on elevator was 10 mins and more.
- 5/5
Niceceasy stsy. Thank you.
- 5/5
Niceceasy stsy. Thank you.
- 4/5
The room was very clean and huge. It was more than comfortable for me and my kids!
- 4/5
The room was very clean and huge. It was more than comfortable for me and my kids!
- 5/5
Very nice room!
- 5/5
Very nice room!
- 3/5
Our room was good, but our neighbors were so very loud past midnight. It appeared was a bunch of golf buddies that were so very loud partying late.
- 3/5
Our room was good, but our neighbors were so very loud past midnight. It appeared was a bunch of golf buddies that were so very loud partying late.
- 4/5
Near Hanes mall, across from Target and near many stores. Staff friendly. We stayed their last minute due to unforeseen circumstances and check in was easy despite last minute nature. Breakfast is pretty decent looking- nice options, though we didn’t use this due to other plans already made. Public spaces are nice and lovely pine trees outside of room window. Hotel quiet even though the room doors are quite heavy and kind of slam shut. We stayed in room 321. It smelled moldy and the smell was from the AC. Due to last minute nature of stay, and full hotel, we didn’t even bother trying to get it solved but let management know afterward. They need to clean this room’s AC unit. Also, I think the hotel may have the thermostats set to not run in the night? Or maybe just our room really was having issues. Bed was a bit soft but room was easily darkened and we were tired, so slept well.
- 4/5
Near Hanes mall, across from Target and near many stores. Staff friendly. We stayed their last minute due to unforeseen circumstances and check in was easy despite last minute nature. Breakfast is pretty decent looking- nice options, though we didn’t use this due to other plans already made. Public spaces are nice and lovely pine trees outside of room window. Hotel quiet even though the room doors are quite heavy and kind of slam shut. We stayed in room 321. It smelled moldy and the smell was from the AC. Due to last minute nature of stay, and full hotel, we didn’t even bother trying to get it solved but let management know afterward. They need to clean this room’s AC unit. Also, I think the hotel may have the thermostats set to not run in the night? Or maybe just our room really was having issues. Bed was a bit soft but room was easily darkened and we were tired, so slept well.
- 5/5
Overall it was great.
- 5/5
Overall it was great.
- 5/5
- 5/5
- 5/5
Nice area and mostly quiet. The mall is nearby with lots of dining around. Room was clean with no signs of bed bugs. Kind and helpful service from staff.
- 5/5
Nice area and mostly quiet. The mall is nearby with lots of dining around. Room was clean with no signs of bed bugs. Kind and helpful service from staff.
- 5/5
Like every Springhill suites I’ve stayed at, this one was wonderful. Clean, open design, excellent breakfast.
- 5/5
Like every Springhill suites I’ve stayed at, this one was wonderful. Clean, open design, excellent breakfast.
- 5/5
The facility has under gone a recent renovation. The lobby is still being finished but the staff continued to be very efficient. The property appeared to be safe and well cared for on the exterior and interior of the facility. I enjoyed the indoor pool and exercise room. Morning breakfast was a typical offering of motels but was very fresh and well protected from contamination. Rooms were clean, quiet, spacious and very comfortable. A wonderful two night stay.
- 5/5
The facility has under gone a recent renovation. The lobby is still being finished but the staff continued to be very efficient. The property appeared to be safe and well cared for on the exterior and interior of the facility. I enjoyed the indoor pool and exercise room. Morning breakfast was a typical offering of motels but was very fresh and well protected from contamination. Rooms were clean, quiet, spacious and very comfortable. A wonderful two night stay.
- 3/5
Very clean. Newly renovated.
- 3/5
Very clean. Newly renovated.
- 5/5
GM Phillip was very attentive.
- 5/5
GM Phillip was very attentive.
- 5/5
Place was under construction but even still they had great staff and customer service. Rooms were clean and spacious. My family felt comfortable especially with traveling with a pet. Would definitely stay here again.
- 5/5
Place was under construction but even still they had great staff and customer service. Rooms were clean and spacious. My family felt comfortable especially with traveling with a pet. Would definitely stay here again.
- 4/5
A good experience overall. However, the blackout curtain control went out twice and the phone in the room didn't work.
- 4/5
A good experience overall. However, the blackout curtain control went out twice and the phone in the room didn't work.
- 2/5
The front desk issued a key to our room while we were in room. Someone opened our door. Luckily we had the security latch on. Front desk was not vey concerned. Hotel is being remodeled. Wish we knew. We have stayed once before but never again
- 2/5
The front desk issued a key to our room while we were in room. Someone opened our door. Luckily we had the security latch on. Front desk was not vey concerned. Hotel is being remodeled. Wish we knew. We have stayed once before but never again
- 5/5
Affordable. Multiple dining options within walking. King bed was comfortable. Will be back soon.
- 5/5
Affordable. Multiple dining options within walking. King bed was comfortable. Will be back soon.
- 3/5
The room was clean. And staff was friendly
- 3/5
The room was clean. And staff was friendly
- 5/5
Although undergoing renovations, this was very nice. The staff was very friendly and helpful.
- 5/5
Although undergoing renovations, this was very nice. The staff was very friendly and helpful.
- 3/5
The property is going through renovations so it was not a quiet stay. The entrance was a mess often with no one at the front generally. The main issue was multiple sightings of bugs, dirty flooring and showers within the rooms experienced.
- 3/5
The property is going through renovations so it was not a quiet stay. The entrance was a mess often with no one at the front generally. The main issue was multiple sightings of bugs, dirty flooring and showers within the rooms experienced.
- 4/5
Stop on our way home to Louisiana from New York! Nice and comfortable.
- 4/5
Stop on our way home to Louisiana from New York! Nice and comfortable.
- 5/5
Clean
- 5/5
Clean
- 4/5
Bed was comfy. Staff was very friendly!
- 4/5
Bed was comfy. Staff was very friendly!
- 5/5
This hotel is a great stop for families. It has the best indoor amenities and healthy breakfast options.
- 5/5
This hotel is a great stop for families. It has the best indoor amenities and healthy breakfast options.
- 5/5
Very nice staff and great accommodations
- 5/5
Very nice staff and great accommodations
- 5/5
This location is under construction but still provided quality service. The suite was clean, plenty of room.
- 5/5
This location is under construction but still provided quality service. The suite was clean, plenty of room.
- 5/5
Property was very clean and staff was very helpful and accommodating
- 5/5
Property was very clean and staff was very helpful and accommodating
- 1/5
Property under renovations. Mattress very uncomfortable.
- 1/5
Property under renovations. Mattress very uncomfortable.
- 5/5
Really Nice!
- 5/5
Really Nice!
- 5/5
I wasn't warned about ongoing renovation that's happening
- 5/5
I wasn't warned about ongoing renovation that's happening
- 2/5
The lady that checked us in was rude, the breakfast sucked, there was hairs on our pillowcases, the beds are super out dated. However they are in the middle of remodeling. (Which we feel that should have been known to us at time of booking online)
- 2/5
The lady that checked us in was rude, the breakfast sucked, there was hairs on our pillowcases, the beds are super out dated. However they are in the middle of remodeling. (Which we feel that should have been known to us at time of booking online)
- 3/5
If I was aware of the constitution in the lobby I would not have booked this hotel.
- 3/5
If I was aware of the constitution in the lobby I would not have booked this hotel.
- 5/5
Smells wonderful
- 5/5
Smells wonderful
- 5/5
Fantastic stay. Friendly staff.
- 5/5
Fantastic stay. Friendly staff.
- 3/5
Strong cigarette stink in our room.
- 3/5
Strong cigarette stink in our room.
- 4/5
The walls are thin so you will hear the guests above you and around you so be prepared for that. Good parking and close to the mall, restaurants and several shopping centers. Not a bad place to stay for the money.
- 4/5
The walls are thin so you will hear the guests above you and around you so be prepared for that. Good parking and close to the mall, restaurants and several shopping centers. Not a bad place to stay for the money.
- 5/5
Nice staff… clean rooms
- 5/5
Nice staff… clean rooms
- 4/5
I loved it was very quiet. It was clean. The carpets needed cleaning. We had a problem with flying stink bugs calledthem) stink
- 4/5
I loved it was very quiet. It was clean. The carpets needed cleaning. We had a problem with flying stink bugs calledthem) stink
- 1/5
The drain on the sink in the mini bar was clogged. Walking into the lobby has an overwhelming awful smell of strong perfume, cleaner, strong odor all the same time. It was an instant headache. Breakfast buffet was terrible too. Not happy.
- 1/5
The drain on the sink in the mini bar was clogged. Walking into the lobby has an overwhelming awful smell of strong perfume, cleaner, strong odor all the same time. It was an instant headache. Breakfast buffet was terrible too. Not happy.
- 4/5
The property was conveniently located to restaurants and shopping.
- 4/5
The property was conveniently located to restaurants and shopping.
- 5/5
Convenient to shopping, clean and friendly staff
- 5/5
Convenient to shopping, clean and friendly staff
- 4/5
I was only there for one night everything was great no complaints will return soon
- 4/5
I was only there for one night everything was great no complaints will return soon
- 5/5
Good size room and comfortable bed.
- 5/5
Good size room and comfortable bed.
- 5/5
Spacious and comfortable room. Very professional and courteous front desk staff.
- 5/5
Spacious and comfortable room. Very professional and courteous front desk staff.
- 5/5
I really liked everything, i would like to comeback
- 5/5
I really liked everything, i would like to comeback
- 5/5
Front desk check In was very friendly and easy. Nice spacious room, bed comfortable, clean!
- 5/5
Front desk check In was very friendly and easy. Nice spacious room, bed comfortable, clean!
- 5/5
Disliked phone didn’t work & thin walls. Heard neighbors conversation through walls.
- 5/5
Disliked phone didn’t work & thin walls. Heard neighbors conversation through walls.
- 4/5
Check-in was slow. I had to find someone after 5 minutes of waiting. Everything else was fine. Loved the hotel. will stay here every time I'm in W-S.
- 4/5
Check-in was slow. I had to find someone after 5 minutes of waiting. Everything else was fine. Loved the hotel. will stay here every time I'm in W-S.
- 5/5
Felt safe and comfortable. Only thing i had to ask for more towels as our room slept 4 but only had towels for 3
- 5/5
Felt safe and comfortable. Only thing i had to ask for more towels as our room slept 4 but only had towels for 3
- 5/5
all was perfect.
- 5/5
all was perfect.
- 5/5
Hotel was excellent from check in to check out.
- 5/5
Hotel was excellent from check in to check out.
- 3/5
Overall, it was ok. Quiet, rooms were spacious. However, breakfast and amenities just not what I would expect from Marriott. I will not waste my money on Spring Hill Suites in the future. The breakfast was anemic and lacking. These criticisms aren’t specific for this location. We stayed in one in Chattanooga and, unfortunately, had very similar experience
- 3/5
Overall, it was ok. Quiet, rooms were spacious. However, breakfast and amenities just not what I would expect from Marriott. I will not waste my money on Spring Hill Suites in the future. The breakfast was anemic and lacking. These criticisms aren’t specific for this location. We stayed in one in Chattanooga and, unfortunately, had very similar experience
- 3/5
A bit run down
- 3/5
A bit run down
- 5/5
The hotel and room are very clean. The beds and pillows were wonderful. We were not able to enjoy the continental breakfast because we had to leave by 5am. It would have been nice to grab a coffee on the way out but it was not prepared yet.
- 5/5
The hotel and room are very clean. The beds and pillows were wonderful. We were not able to enjoy the continental breakfast because we had to leave by 5am. It would have been nice to grab a coffee on the way out but it was not prepared yet.
- 5/5
Very clean, very helpful and courteous staff, and very convenient to food and shopping. Will definitely stay again.
- 5/5
Very clean, very helpful and courteous staff, and very convenient to food and shopping. Will definitely stay again.
- 5/5
Great staff
- 5/5
Great staff
- 5/5
This is where I like to stay when visiting Winston Salem. It's close to everything and the hospital when visiting a family friend.
- 5/5
This is where I like to stay when visiting Winston Salem. It's close to everything and the hospital when visiting a family friend.
- 2/5
Room was ok but there was no hot water in the morning or night so ended up having to deal with a cold shower.
- 2/5
Room was ok but there was no hot water in the morning or night so ended up having to deal with a cold shower.
- 5/5
It was great. Service was friendly and efficient. I will stay here again should I return to this area.
- 5/5
It was great. Service was friendly and efficient. I will stay here again should I return to this area.
- 5/5
Had room on 4th floor that overlooked wooded area. No parking lot or lower roof view. Very quiet. Stayed in room 423.
- 5/5
Had room on 4th floor that overlooked wooded area. No parking lot or lower roof view. Very quiet. Stayed in room 423.
- 5/5
Such an amazing experience
- 5/5
Such an amazing experience
- 5/5
Stagf was very accommodating with our last minute request. Friendly and professional. Breakfast was top tier. The hotel and areas around were clean.
- 5/5
Stagf was very accommodating with our last minute request. Friendly and professional. Breakfast was top tier. The hotel and areas around were clean.
- 5/5
Very nice room, good wifi service, helpful staff, excellent breakfast.
- 5/5
Very nice room, good wifi service, helpful staff, excellent breakfast.
- 5/5
The hotel and our room was very clean and pet friendly. The staff were extremely courteous and helped us by putting us on the first floor since we had just adopted a puppy. We would definitely go back again and also recommend to others.
- 5/5
Nice staff.
- 5/5
The manager was excellent. She was so kind and helpful. 10 stars!
- 5/5
Everything Was Fine. Pretty, Safe, Very good.
- 5/5
Was a good experience starting with the room super clean and neat
- 4/5
Great staff!
- 4/5
N/A
- 3/5
The place is old and dated.
- 5/5
Allowed pets with no hassle
- 5/5
Wonderful place and service
- 4/5
Front Desk employee who worked 3 til 11pm on saunday oct. 13th went above and beyond witch customer service and accommodations.
- 5/5
Was a very efficient staff which met the needs we had.
- 5/5
The indoor pool water was too cold but the breakfast and room was clean
- 5/5
The staff was very responsive to all our requests there was a minor problem with a sink draining and it was fixed promptly. Everyone was very friendly and welcoming.
- 4/5
The hotel lobby is very clean and smells wonderful. The staff was very nice and when I had an issue with a light it was fixed immediately. The room smelled musty and the air conditioning made it smell even worse. There was some mold-like stuff in the corners of the shower. The breakfast was more than enough for anyone and the area was kept super clean. A lot of choices from fruit to yogurt to cereal, oatmeal, eggs, sausage, breakfast sandwiches, waffles. Would I stay again? Maybe.
- 4/5
Room was very nice. We unfortunately had a child running around above our room, constantly. Called the front desk and it seemed to take a long time to stop, if in fact it did, as we had to go out.
- 4/5
Everything was very nice. The only thing - the refrigerator wasn't very cold.
- 2/5
Room # 117: Lights did not work, large red stain on carpet, worn through furniture. Ground floor did not feel safe as there was a screw in the window track that was not fastened all the way. When requested alternative room on higher floor for safety front desk staff said “no,” that the cleaning staff was really slow, and we would have at least a two hour wait.
- 5/5
We came for one night. The room was clean and the staff was very helpful.
- 4/5
Very clean
- 5/5
Enjoyed my stay
- 4/5
It was a very nice and clean place our families only complaint would be that the pool was smaller than expected for a Marriott and there was a no hot tub but great place!
- 5/5
Breakfast area was small and crowded
- 2/5
I always request high floor so I do not have to deal with a lot of noise. Well, I was unable to stay on a high floor during my stay because my I arrived in my room (initially on the 3rd floor), I could tell the bedding had not been changed on one of the beds. I definitely was not going to have myself nor my child sleep on USED bedding. Vanessa, at the front tried to accommodate me by then sending me to a room on the first floor (which had an awful..funny smell) and the second floor. This room was better and the bedding and towels were clean. I really appreciate SpringHill having quiet hours from 10-6. Unfortunately, at 6:03, I fist stomping. How and why someone is continuously walking in a room for over an hour and a half IDK. I tried to rest especially since I had to work that afternoon but it was not happening. I know hotel staff can’t control the noise level however, this is exactly why I request rooms on the high floor. Maybe I would’ve been able to get some rest. I ended up checking out before 8:00, not being able to enjoy my full time and I don’t appreciate that AT ALL.
- 5/5
Enjoyed our stay.
- 5/5
Great condition
- 5/5
No issues with our stay, would stay here again.
- 5/5
Close to everything, easy check in and check out. Room was very spacious and clean.
- 4/5
Great staff very clean great value bed lumpy and very uncomfortable
- 4/5
It was very nice and the area was quiet.
- 5/5
Check-in was quick and easy. They were very polite, and rooms were very clean and comfy.
- 4/5
room was super clean. It was disappointing to know that the hotel that I expect to be great was not.
- 5/5
Great place, would stay again for sure
- 4/5
This is a good place to stay if you are in and out in a few days. The area does have many shopping and restaurant options. It is one of the places I like to stay at when traveling for work
- 4/5
Lovely area, shopping easy access to highway
- 5/5
The facility was neat and tidy. The rooms were spacious and clean. There was a relatively large free breakfast as well, which remained well stocked. I will absolutely be booking here again!
- 5/5
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- 5/5
Room was great. Very clean and spacious.