Home2 Suites by Hilton Winston-Salem Hanes Mall

The staff was nice but the hotel needs renovations. A lot of outdated items, a lot of dirty spots and stains, room had old food spots that were missed, the pool area had bugs and dirty. Even though we had a room for 4, they kept giving us 3 towels and wash cloths. Breakfast was if the food was from the previous day, very hard/dry. It just wasn’t as enjoyable as the other Home2suites or hiltons we have ever stayed at.

Good

Good

I love how everything was clean. My room was very spacious! And a huge plus was the indoor pool. Wish breakfast lasted longer.

Superb

Room and site was clean, staff friendly and helpful. Breakfast can be warmer, maybe invest in warming stations.

Superb

Exceptional

Very good

The room was clean. That staff was super nice and courteous. Kendria was the best

Loved the breakfast and the hotel. Would definitely stay here again.

wonderful experience

Clean, newer, friendly staff

Clean, newer, friendly staff

Very nice hotel.

Helpful staff

Perfect and very clean.

This hotel was very clean and convenient. The staff went above and beyond to help me with a couple of issues. I highly recommend this hotel.

Overall, everything was clean, and the staff were kind and helpful. Only complaint was the pool.

Only complaint was the pool.

Good

Superb

I love the amenities, it's great for families and those who travel a lot. It was like a home away from home and we were only there 1 night. We will be staying there again when we are in the area. I love the option to cook and the indoor pool.

I love the amenities, it's great for families and those who travel a lot. It was like a home away from home and we were only there 1 night. We will be staying there again when we are in the area. I love the option to cook and the indoor pool.

Great stay except for one hotel associate that snapped at us for looking for coffee after dinner time in the 24/7 coffee station.

We didn't have breakfast, but the service was above and beyond. I have never been to such a friendly and welcoming hotel. The 2 queen bed suite was very spacious with a full size fridge, dishwasher, and portable cook top plus more. The room also had a lot of drawers, cabinets, and shelving.They met our needs when we asked for anything without hesitation. They also treated our dogs as if they were family. When we visit in the future this will definitely be the hotel we stay at again!!

Great!

We booked 2 queen beds and was told they were sold out and had to take a room with 1 bed there was 4 of us. Hotel offerd nothing for a problem they created.told me since we booked through a booking company and not them it was not their problem. Bach hurt for a week

We booked 2 queen beds and was told they were sold out and had to take a room with 1 bed there was 4 of us. Hotel offerd nothing for a problem they created.told me since we booked through a booking company and not them it was not their problem. Bach hurt for a week

Yes everything in the area is amazing!

Exceptional

I was very pleased with my stay! Everyone was very nice and the room was spacious and clean. I would definitely recommend to anyone who wants a nice hotel to stay in in Winston Salem.

Room size $$$

Clean Room. Excellent staff!

Staff were polite! Room was good. Floor had a weird smell. Pool wasnt the cleanest. Overall would stay again!

The overall stay was good, everything was clean and easy. The breakfast was the only thing I was disappointed in. There wasn’t very many options and didn’t look appealing. But other than that great stay.

Man in breakfast area was exceptional. Very clean hotel

The breakfast menu was not very fresh. The organization of the buffet was odd. Example - the microwave was on a trolley, and the trolley had raised sides so you could not open the microwave door more than a few inches. The oatmeal pot was under a plastic bar cover, but that made it impossible to open the lid to get to the oatmeal to spoon it in to the bowls. I mean what is the point of offering these options if they are not possible to work with

Plenty of shopping nearby and a variety of restaurants, close to the city mall

Building in good condition. Room was clean. I didn’t have breakfast but my husband did and enjoyed it. Extra sheets, pillow, and blanket were already in the room as we needed to use the pullout in the couch.

Friendly service

The hotel was clean and freshened daily. It was quiet and comfortable. Staff was courteous and friendly. Parking was somewhat tight, but we found a spot daily. The breakfast was a step up from a continental breakfast and the cook was very attentive. Overall a very pleasant experience.

The front desk called us to say our dogs were being noisy and disruptive three times on thanksgiving! The first call we received was a flat out lie because they said our dogs had been barking for two hours straight… this call was made while we had been in our hotel for over two hours and we were quietly napping. Then we left to dinner and they called us again saying our dogs were being loud. So we cut our dinner short to come back and keep them quiet. They then called us while we WERE ASLEEP to say our dogs were barking loudly which was also not true. After I asked them if there were OTHER dogs on the floor they said “yes” and then never called again. The other front desk person was short and dismissive when I complained about their calls to us while we were asleep about other people’s dogs. Another front desk person was irritated that I wanted a print out of my charges. The food was ok. People there also were smoking weed right outside the door. Not a good experience for us.

Nearby Mall and restaurants

Great

Good location, nice staff. The carpets all need a good cleaning

Cleanliness!!!

A lot of great restaurants

My Husband and I enjoyed our stay. The facilities were clean and well kept. The room was super neat, clean, and comfortable. We have recommended Homes 2 to our friends and family and my husband and I plan to stay here again.

Loved the size of the room and full kitchen

Yes

The bedding and the sofa beds were not clean and had evidence of bedbugs

Sierra was absolutely amazing with her professionalism and customer service! I did not get the names of those behind the breakfast counter, but they were full of pleasant conversations and provided a homelike dining atmosphere! I will definitely come back again and again, as I frequent this area for business and pleasure.

The staff was friendly and helpful, the room was clean and had everything we needed, and the breakfast was delicious.

Clean, great condition, spacious rooms. Breakfast weak.

It was convenient to get out to eat and shop

Check in was such an easy process! The staff here are amazing and answer any questions you may have day or night! Excellent hotel!

Dirty chair outside the workout room. Very poor to see in such a nice place.

It was very clean

The staff was very welcoming and continued to check in with us throughout our stay. The room was a great size and comfortable.

CONS: Rooms could have been cleaner, our room smelled like dog and we found dog kibble on the floor and couch bed. I had to ask for new couch bed linens because the ones provided were stained and had dog hair on them. There also never seemed to be any coffee in the coffee dispensers either. Probably will not stay here again next year

We enjoyed our short night. All accommodations were met great satisfaction.

Staff was very friendly, room was big enough for our family of five. And the area around it was very quiet, clean, and tons of food options.

Our stay was very nice and accommodating. The rooms were clean and linen was fresh and the staff was very hospitable. I’d stay here again!

There was no conditioner

Everything

Super clean and friendly employees!

Travis checked us in and was wonderful. I asked for an additional pillow and he brought it right up to me. Everyone was great. If we’re ever in the area again we’ll be sure to stay with you all again.

Great stay, amazing staff, near many restaurant & shopping options, clean and up to date. Would definitely stay again.

Great stop with dog on way home from Florida. Great restaurants around facility

Very spacious and comfortable rooms. The hotel itself is very nice looking inside and out. Comfortable beds, nice kitchenette and staff. Only bad thing was the breakfast. We went to Chick-fil-A down the street. Good thing the hotel is in a great location with multiple restaurants. Would stay again because of the rooms.

Great property and great staff!

Great for a quick weekend.

Property is very nice lol

Convenient location for Rise facilities

Great stay. Will return

Very surprised by all the amenties in the room alone. We will definitely stay here again regardless if we have the dogs with us or not. We would highly recommend

No problems with stay and would recommend it.

Handicap room was spacious and accommodating. Complimentary breakfast was very good. Front desk staff were friendly.

This is truly one of the cleanest hotels we have stayed in. The staff are truly some of the nicest people and will do whatever have to do to make your stay better! The area around the hotel is super safe. 10/10!

Absolutely LOVED contactless check-in with the Home2 app! Very large rooms! Beds are comfortable. Staff was extremely helpful and friendly. Recommend 100%!

Another stay that reminds me of why Home2 Suites has always been a favorite of mine!

Kitchen in room not clean, limited facilities

10/10 would stay again. We are down here for IVF and stayed here 5 mins from where we need to be in the morning, we booked online so the check in was quick and easy. The lady at the front desk I dont remember her name but it was afternoon shift on December 29th was nice and helpful. The room was clean, the only thing I would say is the pool area could use a little more cleaning here and there, but it wasn’t too bad. The Hanes mall is right across the street, bdubs and five guys are walking distance as well as firebirds steakhouse, a seafood place and a few other choices.

Clean, spacious, quiet, friendly staff, great breakfast, pet friendly

Checkin was a breeze. Very quiet and clean. Very spacious.

Would stay here again in the future, check in was smooth and the front desk lady was very friendly.

Room was very comfortable with lots of room and storage. Liked having full size refrigerator and kitchen area!

Perfect location, perfect room for family of 5. Plenty of room. Indoor pool clean, gym clean & lobby clean. Loved the kitchen in the room with dishes. Kids had a blast! Hotel staff was friendly & kind.

Very clean

Clean, reasonable price, and warm pool area.

Nice hotel, plenty of restaurants to walk around and shopping or walk distance.

My stay was very good, even though it was for 1 night.

We’ve stayed here before and each time it’s clean and the customer service is great. The other guests were pleasant too. Would definitely recommend and return again!

Staff was nice and breakfast was good.

As always a very good stay

Loved having a kitchenette and the effective use of space in the room. Also the hotel is near many shopping options.

There was a ball of hair in our shower when we arrived, and it was really disgusting. I cleaned it up and was offered points for it, instead of a free night. I found out later those points do not really discount much, if I were to go with Hilton again. Not satisfied with what they offered.

Breakfast sucks!

Booked a 1 night stay for an event. Check in was efficient. Very clean room. Despite a busy holiday weekend, was quite peaceful.

We stayed at this Home2 Suites while we were moving our kid into college. The location (right by Target, close to Walmart and other shopping) was perfect - really easy for us to run out and get the things we needed. We were also able to use the laundry facility at the hotel to wash towels, bedding, etc. before college move-in. The staff were friendly and helpful, parking was easy, and the hotel was a great "home base" for the move in process. Would definitely recommend, and we'll be staying here for future college visits.

Let me start out by saying, most of the staff were very nice. Especially the tall bald head staff that was in the kitchen for the free breakfast. Sorry I do not remember his name very friendly. The mattress was to soft and the pillows need to be replaced. Otherwise everything else was good. The pool was heated so that was a plus. The juice was excellent and coffee was fresh.

We re-wiped the surfaces. Wont be back.

Very nice place. The surrounding area made it convenient for me to do my morning walk.

Nice staff

There were no rooms available when I got there to check in. I waited 2 hours for them trying to find me another room. They sent me to another hotel and when I got there, they didn’t have rooms to accommodate me either. So I basically was left with my family scrambling to find someone else for us to stay. The staff was pleasant but my family and I were stranded due to overbooking. 😞

Nice property and very convenient.

Everything was great- staff, accommodations, and property was great- no issues!

The staff was incredibly nice, only thing they need to improve on was lack of availability on breakfast food.

The room was incredible! We loved it! Was a little disappointed about the free breakfast buffet which was just cereal and muffins. Also the hallways did not have a pleasant smell. The smell in the pool area of chlorine would burn your eyes just sitting there. My granddaughter’s eyes was blood red when she got out. But we still enjoyed our stay very much and would definitely stay again.

Very nice property. Great location and pet friendly. The room is great with a separate sofa and kitchenette.

When we checked in my son found a pill in our room. The pull out sofa had no sheets and no spare ones in the room. Our toilet would not work so I had to plunge it myself. The soap was out in the shower. Overall the room was spacious but not a great stay.

Easy checkin . The room was fantastic. So much room . Lots of storage . Loved the separate sitting area and kitchen area. Pool was so nice and clean. Had a great overall experience. The only thing that was a disappointing was the breakfast. There was some choices but we thought it was lacking . Now granted we didn’t get down to breakfast till 9:00 am which is not super late but the selection was very lacking. Had the usual three choices of cereal and oatmeal . Some red apples and 1 banana and a bowl of pre packaged muffins and the waffle maker. There was a container like a hot box with 1 breakfast sandwich inside that looked like it had been there for a week. It was so not appetizing and 1 folded egg that looked hard as a rock. There was bread, milk, yogurt so they had everything covered but was still just blah.

Arrived very late in the evening. Check in was smooth and the hotel and room was very clean. In a great area near many stores and restaurants.

We only needed a room for overnight stay and this was a great experience. Staff was friendly when ever we interacted. The room was spacious and had all the amenities you could have asked for.

The friendliness and helpfulness of the staff!! Convenient location.

Great location. Very friendly staff.

Quiet location near shopping and dinning. Staff was extremely friendly.

This place was clean and the staff friendly, the guy at the breakfast buffet in the morning was amazing and had great energy.

The room was spacious but a bit run down with chipped areas and peeling wallpaper. But the worst was the wet dog smell and the mildew found under the loose faucet, dirt and dust on the fan in the bathroom. Also the dish plate for the hand soap was peeling. The smell was so strong that we bought Lysol spray. All the desk host were pleasant and spoke to us except one. She was a tall Caucasian woman. She looked at us on three different occasions but never spoke. We are an interracial couple but I did see her speaking to other guest they just didn’t look like us. Pictures are attached for what we did find.

The hotel is clean and staff are nice

No one at front desk. Room door ajar (!!). Room had unpleasant smell. Overall disappointing. Only thing we liked is the layout of the room. Even the colors (harsh shades of green) in bathroom & halls/lobbies were unpleasant and kind of hard to look at. Not homey!

I was never told I had to request for my room to be cleaned

No staff in lobby when we arrived at 8:00 pm. Staff showed up for check in and did not say hello, just checked in. Not helpful or personable. If you have a room that is not not on the top floor, the sound from the above room is VERy VERY loud.

Very clean, comfortable space. The staff was really great and accommodating.

Wonderful stay, the staff was amazing

Our room was spotless and very nice. The only complaint would be the noisy neighbors but other than that it was perfect.

Other than her every other stay has been fantastic.

The pet friendly and quiet

Everything was perfect from the check in process at the front desk to the late check out. Will be staying here when I have to come to Winston Salem for doctors visits.

Pet friendly hotel. Restaurants and shopping were nearby

Check in was less than 2 mins. Room was clean and staff is friendly.

The individual checking is in was so hospitable!! Made us feel right at home after a long drive.

This hotel was super clean, room was a nice size and had a nice kitchen. The breakfast choices were good.

Great customer service. We accidentally left behind a few bags. Carley kept them safe until we picked them up.

Didn't like all of the mall/shopping traffic trying to get to our room. Was backed up for almost 30 minutes to get there.

The area seemed safe and quiet. Our room and the building were clean. Easy to find the hotel. Parking was a little tight but I was driving a truck. The hallway carpet deodorizer was on the overpowering side. The two main issues were with the room climate control and the bathroom door. The room air was stuffy/stale and the temp was overly warm. We adjusted the thermostat to cool to 60 degrees with very little effect. Our overnight stay was a little “sticky”. The bathroom door was a pocket style sliding door and it wasn’t aligned. We couldn’t get the door to fully shut and lock which was a complaint for my teen/pre-teen daughters. To be fair, we were on a tight schedule to get to our event and didn’t have time to let staff at the desk know our issues. So I don’t know how they might have handled the complaints.

I was not given the room that I booked which was 2 Queen beds. The hotel insisted they could see my reservation for 2 queens but couldn't understand why the system assigned 1 King bed. Needless to say it was very disappointing to not get what I oaid for and only be offered a roll away bed bscasue there were no rooms to switch to. Not the birthday trip I envisioned for my 65 year old mother and I to share a bed.

I did ind the pillows on the bed way too thin.

I liked the kitchen in the room and the extra blankets for the bed.

Hotel room was clean and spacious. Hotel staff was friendly. Hotel was walking distance to shopping and restaurants.

Staff was great hotel was very clean no complaints

Home2 Suites by Hilton In Winston-Salem adequately provided for our needs. the staff was super friendly and responsive.

The receptionist was wonderful!

Very clean rooms and pleasant staff at the front desk.

We stayed over a Holiday weekend. While it was busy, the staff remained friendly at all times. No issues, infact the staff appear to go beyond normal customer service. It was very refreshing to be around friendly people. It changed the mood in the lobby area. Guests were friendly too (of course there are outliers). Very refreshing part of the trip to be around positive energy during the busy Holiday

Great location

Clean

Did not receive the room I actually paid for. Said they were out of king bed rooms even though they must have known this was booked way beforehand. However, Service was good. Clean and wonderful hotel.

The Staff take great pride in the property and it shows. My only negative is the not so good breakfast options and it seems the outside seating areas need to be cleaned better. However the inside was spotless and the staff was great!