Embassy Suites Hotel Winston-Salem

Very nice good food safest place you'll ever be

Great location, food was delicious, happy hour was delightful. Everything was perfect.

Clean and the staff was friendly

Exceptional

Exceptional

Easy to get to rooms from parking garage. Loved the fact we could walk to.the graduation literally across the street. Our Grandson's really enjoyed the pool. The breakfast was excellent. Thank you

Staff very helpful, morning breakfast was very good...Evening reception was well done as well

Parking is too expensive and sometimes it was not correct working

Parking was close Street noise at night

Parking was close Street noise at night

Nice staff

Very good

Exceptional

Breakfast staff was great. Omelet lady was friendly personable and welcoming. Room was a spaciois suite, clean and comfortable. Love the smell of the amenities Elevator didn’t work in parking garage so a little bit of walk and carry.

Great location, Breakfast was great!!! Cant think of anything.

Great location, Breakfast was great!!! Cant think of anything.

Everything

Exceptional

Very good

Pleasant

Exceptional

Exceptional

Very good

The room was amazing, the decor was beautiful walking in, and the staff was friendly. The one way street coming in! Traffic is awful but the view is beautiful! The shower was slow to drain water.

Good

Everything

Breakfast was good what we were able to have. A lot Of stuff was “out” -no juice, yogurt, grits, fruit, or milk. The pool had no clean towels, and the room only had 3 towels when they were told There would be 5 guests.

Convenient location for what we needed. The pool was nice. Beds were comfy Breakfast was good what we were able to have. A lot Of stuff was “out” -no juice, yogurt, grits, fruit, or milk. The pool had no clean towels, and the room only had 3 towels when they were told There would be 5 guests.

Exceptional

Superb

Wonderful stay staff was amazing and they have the snack hour and complimentary drinks for adults and kids I’ve been to several of their locations and I’m always impressed!!

Wonderful stay staff was amazing and they have the snack hour and complimentary drinks for adults and kids I’ve been to several of their locations and I’m always impressed!!

there were no bag carts on arrival or leaving. They informed us they have 5 total!!!!! we were a family of 4 there for the weekend at a convention so we had to make trips and lug our stuff up and down there was just no other option There are over 900 rooms in this hotel there should be more than 5, even if they had to be stored on each floor food at the reception was out by quarter till and acted like it was an invocinece to bring out chips or cheese. and parking they wanted 20 a day to park there and 25 for in and out privileges when I can walk threw the conveinton center and park my car in the covered lot across the one way street for the whole weekend for free im staying at your hotel parking should not be like that ever

we always love the breakfast reception and the axcess to the convention center etc there were no bag carts on arrival or leaving. They informed us they have 5 total!!!!! we were a family of 4 there for the weekend at a convention so we had to make trips and lug our stuff up and down there was just no other option There are over 900 rooms in this hotel there should be more than 5, even if they had to be stored on each floor food at the reception was out by quarter till and acted like it was an invocinece to bring out chips or cheese. and parking they wanted 20 a day to park there and 25 for in and out privileges when I can walk threw the conveinton center and park my car in the covered lot across the one way street for the whole weekend for free im staying at your hotel parking should not be like that ever

The Staff The Pricing, too much for this property. Very old hotel. There were no windows in our suite.

Excellent

Ok, housekeeping lacking

Great customer service ! The pool was closed for two days

Everything was at reach stores and restaurant

Not much, room was large Old , run down , bathroom shower dripped all night, heard people outside the room all night long, constantly heard elevators, place was tired.

Overall it was a good stay! My room was what I was expecting and it was clean. The restaurant at the hotel was really good; the pricing was fair and the quality was great. We loved the breakfast provided as well! The blanket on the bed was really thin. The bathroom had a faint mildew smell to it. The hot tub wasn’t available for use and the pool was fairly small.

Great service late at night!

There was a lot of noise in the room above us. The booking for this hotel did not state that you needed to park in a public parking deck that is $25/day. I had no options to add my children after booking and was charged for their breakfast that was supposed to be free. The worker at the front desk was rude and could have found a better solution to any of these issues. We've been rewards members for years and this is the only hotel we have ever had an issue with being charged for breakfast and being told to put our children on the actual booking. Overall the facility itself is decent and in a convenient location.

Didn't eat breakfast.

Early check in was allowed The cleanliness of the room and bathroom

I did not like the odor that was in the hallways on the 4th floor. I don't know where it was coming from but there was a bad odor. The hallway where the vending machine is located.

It was very nice and staff was top tier. The young man that made the omelets was so nice he honestly needs a raise. The food was good as well Everything was good can't say anything bad about the stay or the place.

Close to the event center

It was amazing and very clean Cleanliness

Nice room friendly staff

The one lady could not fix over easy eggs with out breaking a yolk. She did it 2 days in a row and eggs where over medium not easy. They also had onion rings on the menu but where out. No non alcoholic beers at the bar.

The one lady could not fix over easy eggs with out breaking a yolk. She did it 2 days in a row and eggs where over medium not easy. They also had onion rings on the menu but where out. No non alcoholic beers at the bar.

The room was spacious. Called and asked the front desk for an extra blanket and they delivered it in less than 5 minutes. It was a bit noisy in the morning hours but I guess this would be expected being on a lower floor in a busy city.

The breakfast was okay. The room was good The fact I paid almost $400 for a room and still has to pay for parking

I loved how in the middle of everything this was! We walked to dinner and were able to get in and out very easily when we had early morning or late nights via the walkway in the parking garage. The breakfast was absolutely top notch! The only reason I don’t give this stay a ten was because of the staff when i checked out. As I mentioned, we had a few late nights and early mornings (we stayed for a dance competition) and as soon as my head hit the pillow I was out! On our last day I moved my pillow to find yellow stains on the sheets and my children showered after the pool to find orange stains on the towels that were folded in the bathroom. Upon telling the woman at checkout this she questioned me on why o didn’t call house keeping to bring new sheets…I’m not remaking my bed the day I am leaving …then she said well why didn’t you notice it before today…well ma’am I’m a tired mom of FOUR and I didn’t think to inspect my pillows, sheets and blankets which I will now be doing. She basically said it was my fault for not noticing and there was no manager for me to talk to but if I wanted to speak to the head of house keeping “she guessed” she could call her…no thank you that won’t be necessary!

Location and the full breakfast and pool and the rooms NA

It's always a pleasure.

Downtown with easy (paid) parking, spacious suite, good breakfast.

Everything was great, staff was friendly, courteous and helpful. Room was spotless.

Everything was great, staff was friendly, courteous and helpful. Room was spotless.

was amazing and staff was amazing rooms were beautiful hotel was nice

was amazing and staff was amazing rooms were beautiful hotel was nice

Rooms were amazing! Very quiet down hallways and in room. Staff & food was amazing!

Rooms were amazing! Very quiet down hallways and in room. Staff & food was amazing!

The staff was so nice! Breakfast was good. Room was great! The kids had fun in the pool. Only disappointment was that there was no hot tub. Pictures online showed a hot tub and we were looking forward to that.

The staff was so nice! Breakfast was good. Room was great! The kids had fun in the pool. Only disappointment was that there was no hot tub. Pictures online showed a hot tub and we were looking forward to that.

Had a great time. The evening “greeting” time is nice. Met nice people there. Staff is always pleasant and accommodating. Room was clean. Bed was comfortable.

Had a great time. The evening “greeting” time is nice. Met nice people there. Staff is always pleasant and accommodating. Room was clean. Bed was comfortable.

Great stay

Great stay

All staff members were excellent, sadly I dont remember all names, but Braxton made a great omlette and Steven was beyond welcoming at the front. The snacks ans breakfast were big positives for the stay. Plenty of places walkable around although I wish parking was cheaper or included (even if close and easy). $20 a day. Gym was nice and it was nice to have a pool although it was pretty cold even indoors (at least for me)

All staff members were excellent, sadly I dont remember all names, but Braxton made a great omlette and Steven was beyond welcoming at the front. The snacks ans breakfast were big positives for the stay. Plenty of places walkable around although I wish parking was cheaper or included (even if close and easy). $20 a day. Gym was nice and it was nice to have a pool although it was pretty cold even indoors (at least for me)

Penny and the staff were wonderful and I had an excellent stay !

Penny and the staff were wonderful and I had an excellent stay !

Clean room and friendly staff!!

Clean room and friendly staff!!

Great stay

Great stay

Really loved the quietness of the facility. The cleanliness was a perk also!

Really loved the quietness of the facility. The cleanliness was a perk also!

Hotel is run down and not worth the price. I had no hot water in my room for a December stay.

Hotel is run down and not worth the price. I had no hot water in my room for a December stay.

Room was spotless

Room was spotless

Everything was fine!!

Everything was fine!!

Very spacious rooms. Easy check in and out. Adjacent parking structure was convenient but a little pricy.

Very spacious rooms. Easy check in and out. Adjacent parking structure was convenient but a little pricy.

Poor

Poor

Staff was attentive, friendly & available

Staff was attentive, friendly & available

Needs a big renovation but staff couldn’t be nicer :)

Needs a big renovation but staff couldn’t be nicer :)

Room was clean, staff was excellent. Solid breakfast and bar. Condition of the place was alright. Property has a little age to it, but they do a good job of keeping things clean and in working order.

Room was clean, staff was excellent. Solid breakfast and bar. Condition of the place was alright. Property has a little age to it, but they do a good job of keeping things clean and in working order.

Service was good

Service was good

Great staff. Everyone was friendly and engaging.

Great staff. Everyone was friendly and engaging.

Very nice and clean

Very nice and clean

Close proximity to downtown area

Close proximity to downtown area

The room I was given was a bit run down. The first room some one smoked in the room. There were burn in the carpet. I was shown to another room. Still a bit run down but it was fine.

The room I was given was a bit run down. The first room some one smoked in the room. There were burn in the carpet. I was shown to another room. Still a bit run down but it was fine.

Penny was awesome right off the start! and started me off on the right experience, and then everyone else is so friendly. 3erd floor, folks cleaning rooms, said Hi, when you walk past them, instead of looking away and pretending they don't see you, like happens other places.

Penny was awesome right off the start! and started me off on the right experience, and then everyone else is so friendly. 3erd floor, folks cleaning rooms, said Hi, when you walk past them, instead of looking away and pretending they don't see you, like happens other places.

Very comfortable stay, my room was spacious, clean & neat. The staff were all really pleasant & accommodating.

Very comfortable stay, my room was spacious, clean & neat. The staff were all really pleasant & accommodating.

Getting pretty run-down. Like many of the Embassy Suites we’ve stayed in lately

Getting pretty run-down. Like many of the Embassy Suites we’ve stayed in lately

Great Stay, felt like a Marriott i stayed in New Orleans. Downtown WS is a great place, tons of restaurants and history

Great Stay, felt like a Marriott i stayed in New Orleans. Downtown WS is a great place, tons of restaurants and history

Check in was slow, parking not included, got a non smoking room and it smelled like weed, son’s bed had a cigarette burn in the sheet. Phone in the room did not work to contact the front desk. Had to go down to ask for bedding for the pull out couch. After 40 mins no one showed up with the bedding so we had to go back down. Were told that the guy who was supposed to do it didn’t have a walkie talkie and didn’t know. Just to have the guy get up and walk 10 feet to the right of the lady helping us and get it. Breakfast was nice.

Check in was slow, parking not included, got a non smoking room and it smelled like weed, son’s bed had a cigarette burn in the sheet. Phone in the room did not work to contact the front desk. Had to go down to ask for bedding for the pull out couch. After 40 mins no one showed up with the bedding so we had to go back down. Were told that the guy who was supposed to do it didn’t have a walkie talkie and didn’t know. Just to have the guy get up and walk 10 feet to the right of the lady helping us and get it. Breakfast was nice.

The hotel was EXTREMELY OUTDATED. The location was great. The space of the room was great as well. The staff were so friendly and helpful with our multiple room check in. The hotel was just outdated it looked like a hotel from the early 2000’s

The hotel was EXTREMELY OUTDATED. The location was great. The space of the room was great as well. The staff were so friendly and helpful with our multiple room check in. The hotel was just outdated it looked like a hotel from the early 2000’s

Amenities and location

Amenities and location

My room was an interior room, which I wasn't a fan of, but I didn't request a room with a window. Just felt somewhat claustrophobic not being able to open a curtain / window. The tunnel to the Benton convention center is great if you're staying there on business attending a conference at Benton. Food for breakfast was great. Dining staff was very friendly. Evening drink was nice as well. Room was very spacious. Toilet was clogged before I got there, and the room key didn't work because the battery had died on the electronic door switch. Hotel staff was very quick to repair the door and unclog toilet. Overall, stay was ok. I'd probably stay there again because of the friendly staff, good food, excellent location, and large room. I'd probably just request a room with a window view instead.

My room was an interior room, which I wasn't a fan of, but I didn't request a room with a window. Just felt somewhat claustrophobic not being able to open a curtain / window. The tunnel to the Benton convention center is great if you're staying there on business attending a conference at Benton. Food for breakfast was great. Dining staff was very friendly. Evening drink was nice as well. Room was very spacious. Toilet was clogged before I got there, and the room key didn't work because the battery had died on the electronic door switch. Hotel staff was very quick to repair the door and unclog toilet. Overall, stay was ok. I'd probably stay there again because of the friendly staff, good food, excellent location, and large room. I'd probably just request a room with a window view instead.

Great experience

Great experience

We stayed for 4 nights and I have no complaints! Everyone was so friendly and accommodating. Room was clean and spacious. The beds are so comfortable. Breakfast was great. Only wish parking was free. Otherwise, my family had a great stay and would definitely return.

We stayed for 4 nights and I have no complaints! Everyone was so friendly and accommodating. Room was clean and spacious. The beds are so comfortable. Breakfast was great. Only wish parking was free. Otherwise, my family had a great stay and would definitely return.

The lady who cooked the omelet was great!

The lady who cooked the omelet was great!

Close to convention center

Close to convention center

*1/5 stars - Avoid Embassy Suites at all costs!* "I'm still fuming about my experience at Embassy Suites Downtown Winston Salem! Not only was my stay subpar, but the management's incompetence knows no bounds. I was charged twice due to the incompetence of one of their employees! Needless to say, I will never be staying at Embassy Suites again. If you value your hard-earned money and your sanity, stay far, far away from this dump.

*1/5 stars - Avoid Embassy Suites at all costs!* "I'm still fuming about my experience at Embassy Suites Downtown Winston Salem! Not only was my stay subpar, but the management's incompetence knows no bounds. I was charged twice due to the incompetence of one of their employees! Needless to say, I will never be staying at Embassy Suites again. If you value your hard-earned money and your sanity, stay far, far away from this dump.

Every employee I encountered was super nice and extremely helpful.

Every employee I encountered was super nice and extremely helpful.

It was great.

It was great.

Nothing they took money off my card and haven't put it back on

Nothing they took money off my card and haven't put it back on

Room was especially hot though the air was in 66 degrees. Pool had not been inspected for the season. Other than that the stay was nice.

Room was especially hot though the air was in 66 degrees. Pool had not been inspected for the season. Other than that the stay was nice.

Staff was friendly, breakfast was hot and fresh but my room was dirty spider webs all throughout and inside of the windows bathroom shower head was loose paint was chipping. But the staff was friendly

Staff was friendly, breakfast was hot and fresh but my room was dirty spider webs all throughout and inside of the windows bathroom shower head was loose paint was chipping. But the staff was friendly

Great

Great

The room including sitting area, bedroom and bathroom were spacious. The evening happy hour was also very nice. The location is great with fantastic dining opportunities within 5 mins walk. The breakfast options were also very good.

The room including sitting area, bedroom and bathroom were spacious. The evening happy hour was also very nice. The location is great with fantastic dining opportunities within 5 mins walk. The breakfast options were also very good.

Nothing unique about this property. Staff was friendly. This property needs upgrades. There were roaches in our room, kitchen, crawling on the bed, and in the bathroom. We actually saw one near checkout desk.

Nothing unique about this property. Staff was friendly. This property needs upgrades. There were roaches in our room, kitchen, crawling on the bed, and in the bathroom. We actually saw one near checkout desk.

This was great Hotel stay. Love the free drinks.

This was great Hotel stay. Love the free drinks.

I liked the size of the rooms, but they need renovations. They’re dark and depressing.

I liked the size of the rooms, but they need renovations. They’re dark and depressing.

Parking did not like it.

Parking did not like it.

The fact that there was an old used bar of soap in the shower will make one question cleanliness of hotel room. That was the only visible thing that was noticed, but what about what the naked eye could not see?

The fact that there was an old used bar of soap in the shower will make one question cleanliness of hotel room. That was the only visible thing that was noticed, but what about what the naked eye could not see?

The complimentary happy hour was a joke, which how is that even possible? Staff claimed they “ran out of all the upgrade liquors & you would have to pay full price for anything other than the well liquor selections” this was a flat out lie! There were several liquor selections (ex. Markers Mark) that I’ve chosen at others embassy Suites & gladly paid for the upgrade. This seemed like a weird money grab by hotel management. Strike #2 my wife had requested additional towels for the kids and they forced her to “turn in the used ones first, in order to get new ones”. The staff claimed that a large party was taking all the towels and this was the reason for this. Which is a terrible reason to ruin the rest of your guests experience Strike #3 Parking is not free and there are no valet options. Also, Keep your head on a swivel in the public parking lot. I will be requesting a refund from Expedia. Red roof inn vibes. THE WORST EMBASSY IN AMERICA!

The complimentary happy hour was a joke, which how is that even possible? Staff claimed they “ran out of all the upgrade liquors & you would have to pay full price for anything other than the well liquor selections” this was a flat out lie! There were several liquor selections (ex. Markers Mark) that I’ve chosen at others embassy Suites & gladly paid for the upgrade. This seemed like a weird money grab by hotel management. Strike #2 my wife had requested additional towels for the kids and they forced her to “turn in the used ones first, in order to get new ones”. The staff claimed that a large party was taking all the towels and this was the reason for this. Which is a terrible reason to ruin the rest of your guests experience Strike #3 Parking is not free and there are no valet options. Also, Keep your head on a swivel in the public parking lot. I will be requesting a refund from Expedia. Red roof inn vibes. THE WORST EMBASSY IN AMERICA!

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The guy that was at check-in assisting the young lady overnight on 4/18/25 was very nice. Also the rooms are always nice and clean every time I come to visit from out of town. The breakfast is excellent the only thing is you feel rush by the breakfast employees. The ladies start breaking down before 10am. I think breakfast should stay open til 11am for the guests that check-in late.

The guy that was at check-in assisting the young lady overnight on 4/18/25 was very nice. Also the rooms are always nice and clean every time I come to visit from out of town. The breakfast is excellent the only thing is you feel rush by the breakfast employees. The ladies start breaking down before 10am. I think breakfast should stay open til 11am for the guests that check-in late.

This facilities carpet needs to be cleaned... oder in the carpet and roaches in the 150.00 room.

This facilities carpet needs to be cleaned... oder in the carpet and roaches in the 150.00 room.

Excellent

Excellent

Room bc spacious and comfortable.

Room bc spacious and comfortable.

The room was spacious and clean. The front desk and restaurant staff were friendly. The wine selection was atrocious, and evening reception was disappointing. However, breakfast was great. I did request an early checkout in advance, and was told to contact front desk at 8:30 am the follwing day, anbd they would have a definite answer after consulting with housekeeping manager. I called and no one had consulted with anyone and I was just told no the late checkout (I am a honors memebr and thought that might help, but it does not apparently).

The room was spacious and clean. The front desk and restaurant staff were friendly. The wine selection was atrocious, and evening reception was disappointing. However, breakfast was great. I did request an early checkout in advance, and was told to contact front desk at 8:30 am the follwing day, anbd they would have a definite answer after consulting with housekeeping manager. I called and no one had consulted with anyone and I was just told no the late checkout (I am a honors memebr and thought that might help, but it does not apparently).

Convenient and clean. Helpful staff. Easy parking.

Convenient and clean. Helpful staff. Easy parking.

Very friendly staff!!

Very friendly staff!!

I liked how the hotel was connected to the convention center and the discretion of the staff in addition to the excellent room cleaning. The only thing that I didn't like was how from the lobby to the 2nd and second floor to the fourth there were stairs in the main lounge area without stair to the third floor, It make more sense to me if there were stairs to the third floor if they already go to the fourth but that is a very minor qualm.

I liked how the hotel was connected to the convention center and the discretion of the staff in addition to the excellent room cleaning. The only thing that I didn't like was how from the lobby to the 2nd and second floor to the fourth there were stairs in the main lounge area without stair to the third floor, It make more sense to me if there were stairs to the third floor if they already go to the fourth but that is a very minor qualm.

Excellent

Excellent

This place was an excellent place to stay.

This place was an excellent place to stay.

Beautiful property but left to go downstairs and room was occupied with housekeeping before we checked out. (Hours early before checkout) Item's we're stolen & never replaced. Talked to front desk said that housekeeping woyld be out soon..they stayed in room for 2 more hours..still not time for checkout. Awful services

Beautiful property but left to go downstairs and room was occupied with housekeeping before we checked out. (Hours early before checkout) Item's we're stolen & never replaced. Talked to front desk said that housekeeping woyld be out soon..they stayed in room for 2 more hours..still not time for checkout. Awful services

Do not stay here. This place is a disorganized mess. Nice people. Good property. But just a mess. Go somewhere else

Do not stay here. This place is a disorganized mess. Nice people. Good property. But just a mess. Go somewhere else

The pool was closed the second day. TV didn’t work in our room. Room finishings were sub par. Breakfast in the morning was great! Complimentary drinks upon checkin were nice, too.

The pool was closed the second day. TV didn’t work in our room. Room finishings were sub par. Breakfast in the morning was great! Complimentary drinks upon checkin were nice, too.

Great Experience

Great Experience

Great stay. The staff was awesome. The hotel was beautiful and clean

Great stay. The staff was awesome. The hotel was beautiful and clean

I could walk to expo center.

I could walk to expo center.

Pool water was wasn’t clean and it was so cold !

Pool water was wasn’t clean and it was so cold !

I spent a night there and someone opened my car and stole a lot of things. The hotel says they can't do anything about it and that they've already had reports from other clients that the same thing has happened to them. And that I should call the police. It's a very unsafe place.

I spent a night there and someone opened my car and stole a lot of things. The hotel says they can't do anything about it and that they've already had reports from other clients that the same thing has happened to them. And that I should call the police. It's a very unsafe place.

A very nice hotel with near by bars. The only con is paid parking but that's to be expected when hotels are downtown.

A very nice hotel with near by bars. The only con is paid parking but that's to be expected when hotels are downtown.

Great experience breakfast and customer service was on point!!

Great experience breakfast and customer service was on point!!

Front desk staff was amazing

Front desk staff was amazing

Too many sirens at night. Sheets were not that comfortable and no blankets...

Too many sirens at night. Sheets were not that comfortable and no blankets...

This place is awesome! I've stayed here many times and never had an issue and when things were needed (extra sheets/towels), they were promptly given. If you're sensitive to noise while you sleep, i suggest not getting a room with a street view. The sirens are insanely loud. Doesn't bother me once im asleep, but i know some are sensitive to that kind of thing. Besides, the inside rooms overlook the huge open center area of the hotel, which is kinda cool.

This place is awesome! I've stayed here many times and never had an issue and when things were needed (extra sheets/towels), they were promptly given. If you're sensitive to noise while you sleep, i suggest not getting a room with a street view. The sirens are insanely loud. Doesn't bother me once im asleep, but i know some are sensitive to that kind of thing. Besides, the inside rooms overlook the huge open center area of the hotel, which is kinda cool.

The place for a embassy suites is very ran down and dated

The place for a embassy suites is very ran down and dated

Great space. Additional cups and/or glass instead of foam coffee cups would have been nice as well as better lighting in the bathroom, but overall a wonderful experience. The staff was very friendly and the breakfast buffet was top notch! Would totally come back!

Great space. Additional cups and/or glass instead of foam coffee cups would have been nice as well as better lighting in the bathroom, but overall a wonderful experience. The staff was very friendly and the breakfast buffet was top notch! Would totally come back!

I was double charged and I am having a hard time getting in touch with someone at the hotel to talk to personally.

I was double charged and I am having a hard time getting in touch with someone at the hotel to talk to personally.

Nice hotel. Staff is super nice. Breakfast is great.

Nice hotel. Staff is super nice. Breakfast is great.

This is my 4th year coming here and was very disappointed! The reception has been shortened and the snacks were very scimpy compared to past years. The kitchen was having problems so could not order any food. Then the heat in the bedroom was not working, so had to move to another room. Still think you could get reimbursed for the $25 parking fee for the price you pay for the room. This may be my last stay here.

This is my 4th year coming here and was very disappointed! The reception has been shortened and the snacks were very scimpy compared to past years. The kitchen was having problems so could not order any food. Then the heat in the bedroom was not working, so had to move to another room. Still think you could get reimbursed for the $25 parking fee for the price you pay for the room. This may be my last stay here.

This property is right next to the fire station. When the trucks go by at 5 am sirens blaring it is a wake up call for free. I had cockroach in my room. It was crawling on me while i fell asleep. I captured it and showed to the front desk as i was checking out.nothing has been done yet.

This property is right next to the fire station. When the trucks go by at 5 am sirens blaring it is a wake up call for free. I had cockroach in my room. It was crawling on me while i fell asleep. I captured it and showed to the front desk as i was checking out.nothing has been done yet.

I prepaid for the room but my card was charged again at check in. No manager could be located to correct the charge. Front desk didn’t know the manager’s last name for me to call back. No verification of refund given.

I prepaid for the room but my card was charged again at check in. No manager could be located to correct the charge. Front desk didn’t know the manager’s last name for me to call back. No verification of refund given.

Overall, it was good. Rooms were old and outdated but clean enough. Breakfast was subpar. The meat was hidden behind the bar. Found hair in my food. Breakfast is usually my favorite part of staying at Embassy Suites. Hotel definitely needs to be updated asap for the price they charge. Excellent location! Lots of places to eat within walking distance.

Overall, it was good. Rooms were old and outdated but clean enough. Breakfast was subpar. The meat was hidden behind the bar. Found hair in my food. Breakfast is usually my favorite part of staying at Embassy Suites. Hotel definitely needs to be updated asap for the price they charge. Excellent location! Lots of places to eat within walking distance.

this property was partially renovated although not told on front end. No baseboards, holes in walls, dirty carpet...freezing cold in lobby and bar area...told could not turn heat on

this property was partially renovated although not told on front end. No baseboards, holes in walls, dirty carpet...freezing cold in lobby and bar area...told could not turn heat on

This embassy suites is tired and run down. There was mold on our walls and all the baseboards were falling off. We will stay somewhere else next time we are in town.

This embassy suites is tired and run down. There was mold on our walls and all the baseboards were falling off. We will stay somewhere else next time we are in town.

The hotel was beautiful. I had called ahead and specifically asked if they had pet free rooms and was told it was the upper 2 floors. They put me in a room at the end of a hall on the 3rd floor. I could smell pets on the way to my room, but,the room was good.

The hotel was beautiful. I had called ahead and specifically asked if they had pet free rooms and was told it was the upper 2 floors. They put me in a room at the end of a hall on the 3rd floor. I could smell pets on the way to my room, but,the room was good.

Very comfortable room. Great service.

Very comfortable room. Great service.

AC couldn’t be shut off

AC couldn’t be shut off

Hotel has a weird smell and the room wasn’t very clean. Blood stain on the pull out couch was an immediate “ get me out of here” feeling.

Hotel has a weird smell and the room wasn’t very clean. Blood stain on the pull out couch was an immediate “ get me out of here” feeling.

Beyond thier control is the parking deck information. I wish there was info about this on the Hotels.com site.

Beyond thier control is the parking deck information. I wish there was info about this on the Hotels.com site.

ok

ok

I had an amazing stay. I stayed there a couple of years ago, and it was not the best. The hotel and its staff have done a 360. It was an amazing stay with excellent customer service and professionalism by the staff. I'm looking forward to my next visit.

I had an amazing stay. I stayed there a couple of years ago, and it was not the best. The hotel and its staff have done a 360. It was an amazing stay with excellent customer service and professionalism by the staff. I'm looking forward to my next visit.

Convenient location but ripped curtains, ac and fridge not working, dirty elevators. Maintenance man was very nice. Tried to fix the air conditioner at 11 o’clock at night.. Dirty outdoor entrances.

Convenient location but ripped curtains, ac and fridge not working, dirty elevators. Maintenance man was very nice. Tried to fix the air conditioner at 11 o’clock at night.. Dirty outdoor entrances.

I reserved a king suite, and they gave me a double room

I reserved a king suite, and they gave me a double room

Only saving grace is that food service staff are so nice. They are very friendly and accommodating when compared to other hotel staff. Breakfast and happy hour (very generous) was appreciated. But that’s not enough. Would never stay here again.

Room was run down, door didn’t shut properly, HUGE gap under the door so no smoke or fire protection, I’ve machine busted.

We enjoyed our stay in Winston-Salem. The manager’s reception was a nice perk. Good restaurants close by.

Winston Salem is a lovely area. We purchased a suite room due to this giving our family of 5 room. We asked 3 times and went to the front desk to get linens for the pull out bed, they refused to give us any. The breakfast was a joke with wait times of 20 minutes. Such a disappointment of a night in a beautiful area with a terrible stay.

The staff was very helpful. The hotel needs to be updated but was fine foe my short stay.

The staff was very nice and helpful

Terrible

The second floor had a large area with stacked up tables and chairs you had to zig zag through to get to the parking garage where the doors were broken. I really liked the layout of our room but overall the place was lackluster.

It was run down. The shower was broken and did not work. The sofa bed was disgusting and broken as well. I can't believe I paid for this.

The hotel from the outside looked nice and updated but the room was run down and looked bad. The couch cushions had its stuffing showing. We booked a room that was suppose to fit 6 people and there was two queen beds and a pull out sofa. However the pullout sofa didn’t have any linens and when I called the front desk to ask for linens they told me they didn’t have any. I asked them where we were suppose to sleep and they said they didn’t know. The mattress on the pull out bed was stained as well. Super disappointed in my stay.

Only stayed at this hotel because it advertised on-site EV charging. As it turns out, the "on-site" EV charging is in the public lot next door that charges $25 per day. As far as the hotel itself, they spent the renovation budget on the lobby, which is nice, but the rooms are drab, dated with poorly functioning (and loud) A/C. Aside from that, the staff was friendly and helpful.

Didn't have linens in room for sleeper sofa.Phone didn't work to contact house keeping or front desk. No blanket available. No ice. Breakfast no one was keeping food and dishes forks etc refilled. Overall I was surprised and disappointed. I have always enjoyed Embassy Suites.

Hotel needs an upgrade, badly! The room was not up to the Hilton brand standards: stains on the floor, window sill area w cobwebs, and a cockroach crawling on my kids in the night. Skip this hotel.

Na

Everything was horrible

This was honestly the worst, most disappointing hotel I’ve ever stayed it. The hotel is beautiful but the service and people make it horrible! First, check in was 4pm. Got here at 3:45. At 4:35 our room was still not ready! Then the room was not clean. Crumbs fell out of the sleeper sofa. Then we went to the bar to get a drink. Waited 40 minutes. No one came and waited on us. Came to our room and ordered ONE BOTTLE OF WINE. They said it may be a minute. Waited 30 minutes. Still no bottle of wine.

Confusing on where the main entrance is. Garage is short, can’t handle a tall vehicle. Breakfast buffet was disorganized, ran out of food, staff was friendly. Room was accommodating for our family but doesn’t compare to other Embassy’s I’ve stayed. This property is very dated.

The service was great when we checked in and when asked for assistance. We reserved a room with a pull out sofa along with a king bed. You'd assume that with a pull out couch being part of the reservation that the linens for that would be available in the room. They were not and when asked at the front desk, it was very limited. They had sheets and a small blanket. They did not have any pillows or an additional comforter/blanket to use. I'd recommend bringing your own linens if planning on using the pull out sofa.