Courtyard by Marriott Winston-Salem Hanes Mall

Clean nice room

Pool was closed, bathroom was dirty, elevators were sketchy.

Exceptional

Exceptional

Exceptional

Exceptional

The hotel was located close to the mall and a variety of restaurants! The room was kinda small but it was comfy! Very nice staff I would stay there again!

When i was able to check out and get away from there. I paid for services that were offered online when i made my NON refundable reservation. Once i arrived the pool was not open, the reason, we just havent gotten around to it yet.. No hotub when i asked for a pool and hotub on my internet search. Also, they claimed a free continental breakfast but there was nothing besides a bistro with ridiculous prices. Everything, the staff was dismissive and just shrugged at my complaints like I didnt matter. Never again will I stay at one again. 151 dollars for one night that was not worth it. Also the shower had dort and hair everywhere when I went to take a shower before checking out. Disgusting, and I should have been refunded or at least let me cancel my reservation. When the pool wasn't open.

Very good

When i was able to check out and get away from there. I paid for services that were offered online when i made my NON refundable reservation. Once i arrived the pool was not open, the reason, we just havent gotten around to it yet.. No hotub when i asked for a pool and hotub on my internet search. Also, they claimed a free continental breakfast but there was nothing besides a bistro with ridiculous prices. Everything, the staff was dismissive and just shrugged at my complaints like I didnt matter. Never again will I stay at one again. 151 dollars for one night that was not worth it. Also the shower had dort and hair everywhere when I went to take a shower before checking out. Disgusting, and I should have been refunded or at least let me cancel my reservation. When the pool wasn't open.

Nothing They took 150 dollars from me besides the 133 that I already paid through booking

Nothing They took 150 dollars from me besides the 133 that I already paid through booking

Superb

The elevator has an really awful jerk. We took the stairs.

The rooms need to be updated. Beds were very low to the floor. Wallpaper and Towel Rack Needs Updating and adjusting.

The lounge and foyer area was clean and nice for waiting. The rooms need to be updated. Beds were very low to the floor. Wallpaper and Towel Rack Needs Updating and adjusting.

N/A

N/A

Good

Friendly staff and great late checkout!

Exceptional

It was nice clean. In great location to everything didn't have to travel to far

It was nice clean. In great location to everything didn't have to travel to far

It was clean, the staff were friendly... But the beds are SO uncomfortable. Every time I'm at a Marriott, the beds are old and lumpy. The pillows are too small, and the sheets are incredibly thin. For a place I book explicitly to sleep, I expect to sleep at least ok. Not a chance.

The front desk lady. I can’t think of her name. Just made a huge impact. Went out of her way. To make sure I was comfortable. That made my day. kudus to her!!

Very good

The photos look like they remodeled it, but all they did really was slap some paint on stuff. Hallways have strong perfume smell, but as soon as you open your room you are hit with a musty odor which was unpleasant. It was pretty dirty, mold in the bathroom, dirty floors, old toilet seat, there was balled up toilet paper in the peep hole of the door, the WiFi didn’t work on my laptop so I was unable to work which caused frustration. I wouldn’t stay here again or really recommend it. If you aren’t as picky about cleanliness as I am, then perhaps this would be a good fit. Although the staff at the front desk was, wonderful, sweet, and kind!

Only gave 1 for 2 guests. Also no free coffee in lounge. There was 1 coffee pod in the room. They wanted $6 for coffee in the restaurant.

Great staff, clean rooms, comfortable beds and the balcony’s are a plus.

Great Marriott experience … just a little close to the highway 😘

Everything was good

The young man that checked me in was very nice and answered all my questions. The room was very nice and clean.

The staff and room was excellent.

Nice Room, Friendly staff and Great amenities

I almost went lower than 3 but the staff was nice and it was clean. But the highway is pretty loud and the bathroom was a terrible layout, tiny bathtub, and the water pressure and temperature was AWFUL

Was ok. No free coffee except in the room. Have to use little one cup machine.

Clean room

Tv did not work. Phone did not work. Had to go to desk to request someone fix tv. In am front desk personnel didnt want to provide stirrers for coffee. Was not friendly. Water in bathroom took along time to heat. Breakfast was way too expensive.

Would definitely stay here again

The bed was really uncomfortable, the floor was notably not vacuumed around the furniture. The ceiling in the

This hotel needs 2 extras luggage carriages. They only have 2 for a 4 floors building.

Excellent staff and very kind front desk and all the staff are very professional.

No breakfast! Cold complimentary coffee. Staff not friendly. Will not stay there again. Will not recommend this hotel.

heck in was fast and easy and the front desk person was friendly and very informative. Very good experience!

I didn’t get the middle room in the back overlooking the pool as I requested by phone when I booked the room over a month ago. The patio was very small and only had one chair. I asked the guy at the from desk about having just one chair and he told me that every room has one chair. Which he lied beacuse directly in the middle of the hotel which is what I requested when I booked the room was the patio, chairs and table (2 chairs) and the balcony was much bigger. Shame on you for lying. I will not rebook this hotel because of that reason. I trusted the person on the phone when she told me that she got me when I told her what I wanted.

Amazing staff! Very convenient! Wonderful amenities!

Pool was nice

Very quiet.

Courtyard Marriott’s are typically consistent to properties and staff service and this location was no exception. Very hard to beat for nice overnight accommodations.

Hotel was clean, spacious and a good price.

Friendly staff, clean room, and comfortable bed.

Pictures make it look much nicer then reality....

Very nice hotel. Staff could be a little friendlier

I reserved my room on Sunday July 20 to stay Tuesday July 22 for a king room. Upon check-in I was told no king bed was available and was offered a room with two double beds instead but was never offered any form of refund for the difference in price for the rooms, nor any other comps.

The room was clean and spacious. Comfortable bed. Hotel staff were friendly and helpful.

The property is in desperate need of upgrades. I like the Courtyard by Marriot franchise, but this facility is a long way from the normal "Courtyard" standard. I originally booked the downtown location, but accidently for the wrong day. I lost those funds and then paid more for this location that I found substandard, and it was more expensive.

The beds were really comfortable and I loved the shower.

Everything was very clean! Staff very friendly. Bed little bumpy but we sll in all loved it. We did not eat or drink at the hotel buy it was available.

Great Stay

staff was great

Overall, I like Marriot hotels for cleanness. There is only one concern - there is always moldy smell no matter how clean your room looks. Better check AC unit and bathroom often.

The property itself was ticketed away you had to drive to go anywhere not convenient to walk to grab a bite somewhere. When I originally got there the light above the vanity did not work but a quick visit to the desk solved that. The phone in the room also did not work. Property was clean but the area by the mall just felt worn down and the mall itself was underwhelming. Probably would not stay in this area again in the future. Staff was helpful when I did have questions

Great stay!

And TV kept going on and off

The staff that checked me in could not find my reservation,he had my driver's license and then asked me for my reservation number and still could not find it handed me the customer check in list my name was the 3rd one needs more training bad way to start out a stay

Newly remodeled

Very clean and quite and staff was frendly

The restaurant was immaculate, with spotless tables, gleaming floors, and a well-maintained dining area. Not a single piece of trash was visible, and the staff ensured that every surface was meticulously cleaned and prepared for guests. The hallways leading to the room were similarly pristine, free from clutter and maintained to the highest standards. Upon entering the room, I found it to be exceptionally clean and well-arranged. Fresh linens, neatly placed amenities, and a crisp, inviting ambiance contributed to a comfortable and enjoyable stay. The attention to detail was evident, from the polished furnishings to the immaculate bathroom. Outside, the hotel's exterior reflected the same level of care and maintenance. The landscaping was well-groomed, walkways were clear of debris, and the entrance exuded a sense of order and refinement. The commitment to cleanliness and professionalism was evident in every aspect of the property, making for a truly pleasant and memorable experience.

Friendly staff

Clean, safe property. Friendly staff

I spent seven nights here and didn't enjoy any of it. Not only did I not feel safe as a solo female traveler, but the hotel itself is dingy and musty. They try to cover up all the moldy smells with air fresheners, which makes it even worse. I was so disappointed in the hotel that I wanted to change halfway through but couldn't find availability. I never wanted to be in the lobby or common space due to the smelliness of the area. Nothing was fresh or clean smelling.

The property was clean and staff were welcoming

Great

I did not have access to WIFI during my entire visit.

The room was immaculate and cozy. Guest check-in and out was very quick and professional. Overall a great place to stay! Hope to go back soon!!!

Front desk staff was pleasant and helpful. Room was clean and comfortable. Free breakfast was better than most places I’ve stayed. I would recommend this hotel for anyone needing to stay in Winston Salem.

I liked that the front desk receptionist who checked me in was amazing. I had her name, but I seem to have forgotten it. But if you look at the time I checked in, it shouldn’t be hard to find out. But I didn’t like when suspicious people were coming from behind the building after dark. They clearly didn’t stay there. That’s why I mentioned more lighting in the parking lot. Or at least security checks. And I still haven’t received my deposit back yet.

Overall pretty satisfied.

The TV was off most of the evening. Next morning no TV again. When I told the person at the front desk that we did not have a hairdryer, he sent a person to the room to “show “ me where it was. Surprise No hairdryer. I felt he was disrespectful to doubt what I told him.

I got in about 12:30 in the morning after a long flight and the front desk lady had the front door locked with no way to reach her. After enough knocking she finally came with an attitude like i was doing something wrong I had a reservation paid for already and did not appreciate that introduction. Then she followed up with some more very rude abrupt service i told her i didnt appreciate her service and she tried to explain by saying she got robbed the other night is which i continued to say if that was your problem for letting me in then maybe you should find another job instead of treating everybody criminal and locking the doors during business hours.

Blood stains on bathroom and pillows. Disgusting

The front desk staff was slow to respond but otherwise a great place to stay.

You dont serve breakfast.

Excellent place to stay. Convenient to dining and shopping.

Nice reception and the employees were grateful for my patronage and the room was clean and adequate.

Easy check in and request for a room not to far for a cancer pt was fulfilled. Very impressive

Carpet was wet but the room was very clean!

Was in a jam late at night passing through Winston-Salem and this Courtyard location fit us in even though they were packed due to a convention in town. Everyone was very nice and the room was clean. Our room was very close to the kitchen, and we smelled food quite a bit during our stay. This can't be helped, just suggest booking second floor if smells bother you. It just made us hungry.

Keep up the great work!!

Nice place to stay during AAU

Convenient

Everything was perfect.

Good

The shower was gross! The shower door was very tough to slide back and forth.The A/C unit didn’t work very well and had an awful smell. The room was stuffy. Half assed update to rooms, no attention to detail.

Nice quite good price

The main thing I didn’t like was that our whole hallway smelled like weed. I don’t care to smell it or have my children smell it. There also is NO SMOKING rule, so I don’t understand how smoking weed is acceptable. I hope they have to pay the fine for smoking in their room. Also, it is NOT legal to smoke weed in NC!!

Everything was fine except for the sun lounger(the ones we can lay down) only had 2. I think is too few

Great staff, wonderful place to stay

Na

Property was clean and everyone was very nice. Had to pay $50 fee in case of damage that I was not aware of until check in. Was told I should receive credit within 8 to 10 days.

Overall a good cheap place

At first they had us in a handicap room which I was not happy with, But Jackie, who went above and beyond, put us in another room that was excellent!! Kudos to Jackie!!

When I went for my 'included breakfast' the next morning, the employee asked me to Zelle him money for cash he was giving me because he was having bank issues. After 10 minutes of back and forth, I no longer had time to get breakfast... I'll be back in the area a lot for work, and unfortunately would not recommend this hotel. I'll be looking elsewhere.

I liked its location, check in was easy. Room felt a little outdated but safe.

Great location near mall & restaurants.

A little run down. Thin walls No enforcement of Noise. No enforcement of No (Marijuana) Smoking Neighbors partied through the night Payed for Breakfast Buffet at time of reservation which was discontinued on last morning. Was told by GM JR that the horrid Breakfast burrito would be credited. It was not and JR has not replied to numerous email attempts

Very nice and clean

Great staff

The ladies at the front desk were really sweet and welcoming! The hotel is near a lot of places to eat and some shopping which was convenient.

The stay itself was OK. This was a trip booked for an employee of our company. She ended up having to leave early and at check out was told the last night of her stay would be refunded. When contacting the hotel to get said refund we were told it no. The GM said they would not stand by that promise. We literally spend thousands of dollars at this property every year. We will take our business to another property.

The people were great! The room could have been cleaner. Kind of dingy and a little dirty. Mixed info on the website about availability of meals.

Paid for my room through Expedia.Earlier that day total was fair only $104 W/O tax around 12:30 that prior afternoon .Arrived to check in at 9:00pm . Check in lady says oh you have to pay a $100 incidental fee. Reason being because i booked my room with Expedia. So i guess I was PUNISHED FOR booking with

Was very disappointed in this hotel. The front desk staff were nice but the hotel looks great in pictures but looks 20 years older in person!! Needs a complete remodel and everything needs cleaning. The furniture in our room was absolutely filthy. If I could have cancelled and found something else over the holiday weekend I would have!! Will not stay here again.

Looking for a good nights stay in a clean quiet hotel, this one's for you. Hotel has been updated and has a very comfortable feel and nice decor. Not only does it look updated, the rooms have been updated as well. My room contained a balcony which was nice to sit out on even though the night was a little chilly. If you need a nice place to stay, look no further, well worth the cost!

There was roaches in my room

Very nice

Very clean

Not be best there I won’t use that location again

Overall it was a very nice and comfortable stay. Front desk was very nice and friendly, they even allowed me to extend my check out time with no issues. My only complaint is the shower baseboard were not cleaned throughly.

My 2nd stay at this location. Will definetely book here next time thru Winston Salem!

Great team and very clean

The service at breakfast was disappointing. The server was not friendly and seemed impatient while we were trying to decide what to order. Many items on the menu were not available. Quite a few of the tables were messy. Other than the breakfast service, everything else was nice.

Clean. Nice room. Friendly staff. Close to interstate and restaurants.

Here for business, nice and quiet after a long day of conference time. Very comfortable bed and quick check out to get to the next day of meetings. I would stay here again.

It was clean and quiet

Night manager couldn’t have been nicer and more helpful. Handicapped accessible room requested but not what we expected. Shower plumbing installed incorrectly and note on shower wall informing that cold & hot water were reversed. For the price point, we expected better.

The front desk was very polite and welcoming.

Check in was fast. Room and hotel clean. There were a couple drunk guys drinking out front staring down and greeting guests with wild eyes. Didn’t like that so much. Kept an eye on the car to make sure I get didn’t go near my wife who waited while I checked in.

Convenient to highway connections and shopping. Parking was good although buses took up many car spaces. Wish the room had a tub.

Great pit stop on our way to SC. Clean and modern and a decent price too.

Everything was excellent as expected 👏 👌 👍

I wish they had some type of breakfast included and coffee in lobby. Beds very comfortable!

Convenient to coliseum and restaurants.

I requested a room with a balcony and was not given one at check in. I questioned the front desk about it after I moved all my luggage in and was told there are rooms with balconies available. I asked why did I not get one with a balcony. The clerk said it is upon request and is treated as an upgrade to dissatisfied guests. I would have liked receiving what I paid for. I requested a room with balcony during booking in the special needs section. VERY DISAPPOINTED!

It’s an amazing place and I would enjoy staying there again!

Bathrooms weren’t clean, stains on walls, and toilet seat. Very loud customers, people hanging in the front.

We enjoyed our stay. The bed was very comfortable and everything was clean and smelled nice.

There is nothing to say. Everything was great.

Stayed during a hospital visit. Staff was very accommodating, room was basic, sleek and very clean. Highly recommend for the location and price!

Room was very clean! Easy check in, desk clerk was very friendly and helpful!

Nice looking hotel. Easy to find. Convenient location. Friendly staff. Bed was not very comfortable. The exterior window was cracked and the seal was hanging loose. The noise from the interstate was very loud.

My stay was pleasant. The only slight issue was that my room would get slightly chilly each time the heating unit would go off. But once it turned back on the room would warm back up. Outside of that everything was fine.

Nice hotel. Comfy beds. Would stay again.