Hampton Inn by Hilton Wilmington Downtown

The staff and stay were wonderful The parking situation

Superb

I only stayed for 1 night but it was a very good experience. The many breakfast choices the next morning was terrific. The staff was exceptional.

Location is great if you want to go bar-hopping. Lots of restaurants/bars close by to walk to. Riverfront was close. Had to pay too much for valet parking. The other option was a parking garage across the street. Breakfast was adequate. Staff were very nice and helpful. Bed was a little too soft for me.

At check in the front desk personnel was very kind and professional, once we got to our room the floor wasn't vacuumed well, later that evening I noticed little rolls of toilet paper on the back of the toilet seat, there were strands of hair in the shower. I would give cleanliness of the room a 1, Breakfast was good, I would rate this stay a 3 because of the room, otherwise I would have given it a 5.

* Location & Room: Great location. The room matched the description, and we got exactly what we booked (two queen beds). * Valet (May 25th): The valet guy working on May 25th was incredibly nice and helpful—he earned the hotel an extra star. (Unlike the one on May 24th, who couldn't care less). 1.Misleading info about the pool: I booked via Booking.com specifically for the indoor pool. There was no notification online that it was closed; I only found out at check-in. Free parking compensation didn't make up for it. 2.No housekeeping: We stayed for 2 nights, but trash was never emptied, and towels were never changed. 3.Unhelpful staff: On May 25th, we asked the front desk to refill the empty shower gel. They promised to send someone but never did. 4. Breakfast fail: They offered cereal and muesli for breakfast, but no milk was provided on either day. 5. Room condition & Water: The bathroom ventilation didn't work, the carpet was very dirty, and the water provided for tea/coffee in lobby had a very unpleasant smell.

* Location & Room: Great location. The room matched the description, and we got exactly what we booked (two queen beds). * Valet (May 25th): The valet guy working on May 25th was incredibly nice and helpful—he earned the hotel an extra star. (Unlike the one on May 24th, who couldn't care less). 1.Misleading info about the pool: I booked via Booking.com specifically for the indoor pool. There was no notification online that it was closed; I only found out at check-in. Free parking compensation didn't make up for it. 2.No housekeeping: We stayed for 2 nights, but trash was never emptied, and towels were never changed. 3.Unhelpful staff: On May 25th, we asked the front desk to refill the empty shower gel. They promised to send someone but never did. 4. Breakfast fail: They offered cereal and muesli for breakfast, but no milk was provided on either day. 5. Room condition & Water: The bathroom ventilation didn't work, the carpet was very dirty, and the water provided for tea/coffee in lobby had a very unpleasant smell.

Exceptional

The lady at the desk and the young man doing the valet parking were incredibly pleasant and helpful. The breakfast was good. My room was very clean. Overall it was very positive experience! ☺️

The staff in the hotel were very attentive and helpful! They woman that prepared the breakfast were so nice my wife enjoyed there wa temperament! The room was nice although the Central A/C system was extremely noisy! Also my vieiw was of the wall of the adjacent building which wasnt very flattering! Overall I would stay again!

Stay was great but parking is the reason I gave a 4 star instead of 5.

Nice room, clean environment, great location Roll up blind in room did not work so could not get sunlight or natural light in the room.

Nice room, clean environment, great location Roll up blind in room did not work so could not get sunlight or natural light in the room.

Staff was amazing , the valet parking was perfection, the room was great just a few minor fixes needed looked like water leak.

Breakfast good. Thank you for the gluten free items.

Breakfast good. Thank you for the gluten free items.

Breakfast menu good. Parking was safe but expensive

The air conditioning sounded like a motorcycle was driving through our room every time it came on. Awful!!!!

The air conditioning sounded like a motorcycle was driving through our room every time it came on. Awful!!!!

Typical with breakfast included Room could have been cleaner. Do away with no room service before the 3rd day of your stay.

Typical with breakfast included Room could have been cleaner. Do away with no room service before the 3rd day of your stay.

Exceptional

Minor damages around the room and there is no parking lot.

The bathroom was nice, and many outlets for charging devices. Minor damages around the room and there is no parking lot.

Carpet in our room looked worn and dirty. Our room had same stale odor, especially the bathroom. Lampshade was missing from the floor lamp. Window shade did not go up and down properly. Bed made creaking sound when you moved while on the bed. The breakfast was terrible. Omelettes and sausages were overcooked and lukewarm. Grits were watery and tasteless. Both lemon and plain waffle batter was watered down and made terrible waffles.

Good

yep. would have loved some crispy bacon though.

Superb

Overall a good stay. Some repairs need to be made(wallpaper peeling off, drain didn't drain well, and the sliding door of the bathroom needed some attention). Honestly though the staff was great! The woman who ran the breakfast area was so nice and friendly. The other staff was good too.

. The curtains were broke. Could not lift the big blind up to see outside. The fan in bathroom didn’t work

The curtains were broke. Could not lift the big blind up to see outside. The fan in bathroom didn’t work

Very spacious , clean room. Great complimentary breakfast. Great location.

I booked 2 wheelchair accessible rooms and only got 1. Had to change to a different room. Third floor has a smoke detector beeping that you can hear through the whole floor. The only washer in the laundry room did not work. Valet, breakfast, and staff were great!

The location was perfect!!! You could walk to all the restaurants and stores. The room was very spacious and the staff was very friendly. We had items in our car that we had to leave in there for the weekend and the car was safe at all times with the parking attendants. Whenever we wanted our car we just sent a text and it was there when we came down. The little lounge was very nice in the morning to have a little something and just relax

The location was perfect!!! You could walk to all the restaurants and stores. The room was very spacious and the staff was very friendly. We had items in our car that we had to leave in there for the weekend and the car was safe at all times with the parking attendants. Whenever we wanted our car we just sent a text and it was there when we came down. The little lounge was very nice in the morning to have a little something and just relax

All is as expected.

Exceptional

Didn’t have breakfast. Room was very nice. Clean and updated. Close to where we needed to be. Shower was not very hot even when fully cranked up

Didn’t have breakfast. Room was very nice. Clean and updated. Close to where we needed to be. Shower was not very hot even when fully cranked up

The room was inadequately cleaned, trashcal full if beer cans, etc. Fllirs not very clean, stopped up toilet. Staff at desk was apologetic, but we had ro plunge the toilet from previous guest. Not really acceptable.

The room was inadequately cleaned, trashcal full if beer cans, etc. Fllirs not very clean, stopped up toilet. Staff at desk was apologetic, but we had ro plunge the toilet from previous guest. Not really acceptable.

The room was nice and clean, but the bathroom had only two small bath towels and the room was not serviced daily. In addition, there is no parking.

The room was nice and clean, but the bathroom had only two small bath towels and the room was not serviced daily. In addition, there is no parking.

Everything! The staff was friendly and very helpful. They very accommodating, anticipated my needs, and made sure that they helped me with everything. Jalisa at the front desk, the head of housekeeping, the valet gentleman, and the young lady at the desk at night were the best. I would definitely stay there again! Breakfast was ok - I would have liked a choice of breakfast meat. Only turkey sausage was available. The grits were not good. But, with the other choices, this was ok.

Great location and staff was friendly.

Great location and staff was friendly.

everything and everyone was great except the food selection in the soda room and breakfast was terrable

everything and everyone was great except the food selection in the soda room and breakfast was terrable

My wife and I were very pleased with all aspects of our stay. No complaints.

Clean, friendly, excellent location

Clean, friendly, excellent location

The two ladies who checked us in and were there the first two days were absolutely wonderful. Breakfast was fine - but…. Parking minus the garage worked out just fine with the help of the ladies at the desk. Hotel was conveniently located. Seemed safe. The biggest problem- which can also be found in Google reviews - the room 404 was WET. Maybe this is normal for the beach - but not for midtown. We felt as if the air was not clean. The carpets were not clean- which made the whole feeling dirty. Bathtub has mold growing. Breakfast day 1 was fine. However I noticed day 2, that spoons weren’t replenished- and the sugar still had the same deep dip from day 1. Items weren’t refilled and seeming fresh. The oatmeal and grits were good- but my husband expressed disappointment in the eggs, biscuit, and ham. We checked out a day early - the girl who checked us out -didn’t ask why. Or I would have told her. Andi came by while we were eating breakfast and asked about our stay- sorry Andi- but that was not the time to ask. I had too much to say.

short

Everything was incredible. Breakfast was very delicious, room was very spacious and clean

Everything was incredible. Breakfast was very delicious, room was very spacious and clean

The room was clean and comfortable, and the workspace in the room was better than what I saw in some of the pricier hotels nearby. The valets were friendly and gave good advice. The only drawbacks were that views from the room were of surrounding commercial buildings, you can't see to the river from here. Also breakfast could have been better.

The room was clean and comfortable, and the workspace in the room was better than what I saw in some of the pricier hotels nearby. The valets were friendly and gave good advice. The only drawbacks were that views from the room were of surrounding commercial buildings, you can't see to the river from here. Also breakfast could have been better.

Parking

This hotel was clean, the room was comfortable and as described on Hotels.com. We had our small dog and he was treated very welcoming as were we.

This hotel was clean, the room was comfortable and as described on Hotels.com. We had our small dog and he was treated very welcoming as were we.

Great location. Clean. With happy staff All was good

Whoever they have as a housekeeper supervisor, they need to fire them and they need to find the housekeepers that works there because it’s no way that someone left a big old box of pizza up on underneath my table and other tops and stuff like that up underneath the table as well, so yeah, they need to fire them and whoever stole my daughter jacket. I hope they have fun with it.

Clean room and pleasant staff

Clean room and pleasant staff

All good! Check-in was seamless. Valet parking, although pricy, was easy. Room was clean & everything worked. Breakfast was delicious. Manager came over to us to check out the food.

All good! Check-in was seamless. Valet parking, although pricy, was easy. Room was clean & everything worked. Breakfast was delicious. Manager came over to us to check out the food.

Enjoyed my stay, beds comfortable, rooms clean; although, could use some updating.

Enjoyed my stay, beds comfortable, rooms clean; although, could use some updating.

Excellent

It was very good.

It was very good.

All good. Location was great, staff was exceptional arriving and leaving Have nothing to complain qbout

The location The staff and housekeeping

Convenient location and comfortable room

Convenient location and comfortable room

Pool was closed during our stay, and that’s what the kids were looking forward to.

I really enjoyed staying in this hotel. It was very clean,, quiet, and I had no problems at all while staying here. The front clerk, Michaeux, was very welcoming and was very informative. The type of service he gave was something you'd see at a 5 star hotel. The only thing that I didn't like about my stay was that I had to leave so soon.

Room was spotless, and staff was very courteous.

Room was spotless, and staff was very courteous.

Healthier breakfast options. Some things were out while there. Downstairs bathroom never had towels.

Healthier breakfast options. Some things were out while there. Downstairs bathroom never had towels.

The street noise from cars was too loud in our room. Sounded like a drag strip out there. The bed was comfortable and shower was good.

The street noise from cars was too loud in our room. Sounded like a drag strip out there. The bed was comfortable and shower was good.

It is ok

It is ok

Room was clean. Bathroom was spacious. Enjoyed the amenities (pool and breakfast bar).

Room was clean. Bathroom was spacious. Enjoyed the amenities (pool and breakfast bar).

The room was very clean and spacious. The staff was very nice except for 1 person when we first checked in, and not that he was nasty or anything just thot welcoming very matter of fact. There was a nice variety for breakfast and the food was good. The hotel was in a great location and close to what we wanted to do

The room was very clean and spacious. The staff was very nice except for 1 person when we first checked in, and not that he was nasty or anything just thot welcoming very matter of fact. There was a nice variety for breakfast and the food was good. The hotel was in a great location and close to what we wanted to do

Room was very nice and clean

Room was very nice and clean

Yes. Waffles, bagels and hard boiled eggs

Yes. Waffles, bagels and hard boiled eggs

Clean room

Clean room

Friendly and clean

Friendly and clean

All good!!

All good!!

noisey

noisey

Friendly staff.iron in room not working .air conditioner very loud .some parts of electric outlets not working

Friendly staff.iron in room not working .air conditioner very loud .some parts of electric outlets not working

Super fantastic everything

Super fantastic everything

Clean, comfortable room, friendly staff, within walking distance to shops and restaurants. I have stayed here many times and have never been disappointed. I highly recommend it to anyone wanting to stay in the downtown area.

Clean, comfortable room, friendly staff, within walking distance to shops and restaurants. I have stayed here many times and have never been disappointed. I highly recommend it to anyone wanting to stay in the downtown area.

Clean and well appointed room and lobby. A very delicious breakfast with a decent selection of foods. Staff was helpful and very personable.

Clean and well appointed room and lobby. A very delicious breakfast with a decent selection of foods. Staff was helpful and very personable.

Bathroom had mold stains and hairs in the shower

Bathroom had mold stains and hairs in the shower

A lot of booking issues. Poor experience… never have I booked a room and arrived to front desk saying the room I booked is not available. Then I get the room go out for a few hours and come back to someone being in my room. UNSAT…..

A lot of booking issues. Poor experience… never have I booked a room and arrived to front desk saying the room I booked is not available. Then I get the room go out for a few hours and come back to someone being in my room. UNSAT…..

No on-site parking had to use parking garage down the street. Excellent breakfast clean room, would stay again!

No on-site parking had to use parking garage down the street. Excellent breakfast clean room, would stay again!

Great location for walking waterfront. Clean and bright room and common ares. Good breakfast selection. Very friendly staff.

Great location for walking waterfront. Clean and bright room and common ares. Good breakfast selection. Very friendly staff.

Wonderful as always!

Wonderful as always!

They had a beeping smoke and would not change the battery for 2 of my 3 nights.

They had a beeping smoke and would not change the battery for 2 of my 3 nights.

Hotel location very good. The breakfast was horrible. One day they were out of everything but coffee

Hotel location very good. The breakfast was horrible. One day they were out of everything but coffee

It began with a front desk error: I received a call claiming they hadn’t charged the incidental fee, go down, upon checking, I discovered they had actually double-charged the room rate. The staff couldn’t figure out how to fix it and told me to go about my day while they sorted it out. Instead, I was woken up at 10 PM with another call same issue, forcing me to get dressed and go downstairs to resolve it. The next day, our room keys stopped working after just 24 hours. Another trip to the front desk. Then we returned to an unserviced room — no fresh towels, no cleaning — which meant yet another visit to the front desk just to get towels. After a nice night out, we returned to find multiple smears of fecal matter directly in front of our door — three large ones and several smaller ones. The stench was overwhelming and absolutely revolting. We asked to be moved to a new room. Despite multiple booking sites showing availability, the front desk insisted there were no rooms available. Corporate was no help either, telling us to contact Hotels.com. Hotels.com is still working on the issue, but we couldn’t wait to leave. The cleaning crew spent an hour outside our room with industrial vacuums and solvents. By morning, the major stains were gone, but smaller ones down the hall remained visible. Failure on every level, customer service, cleanliness, professionalism, and basic hospitality. Never again.

It began with a front desk error: I received a call claiming they hadn’t charged the incidental fee, go down, upon checking, I discovered they had actually double-charged the room rate. The staff couldn’t figure out how to fix it and told me to go about my day while they sorted it out. Instead, I was woken up at 10 PM with another call same issue, forcing me to get dressed and go downstairs to resolve it. The next day, our room keys stopped working after just 24 hours. Another trip to the front desk. Then we returned to an unserviced room — no fresh towels, no cleaning — which meant yet another visit to the front desk just to get towels. After a nice night out, we returned to find multiple smears of fecal matter directly in front of our door — three large ones and several smaller ones. The stench was overwhelming and absolutely revolting. We asked to be moved to a new room. Despite multiple booking sites showing availability, the front desk insisted there were no rooms available. Corporate was no help either, telling us to contact Hotels.com. Hotels.com is still working on the issue, but we couldn’t wait to leave. The cleaning crew spent an hour outside our room with industrial vacuums and solvents. By morning, the major stains were gone, but smaller ones down the hall remained visible. Failure on every level, customer service, cleanliness, professionalism, and basic hospitality. Never again.

We enjoyed the location and walkability of the area. When we checked in it was evident the bathtub had not been cleaned. The front desk receptionist offered to move us but when she checked there were no available rooms. The ladies at the front desk were very friendly and helpful. Unfortunately though our room, specifically the bathroom, was not up to standard.

We enjoyed the location and walkability of the area. When we checked in it was evident the bathtub had not been cleaned. The front desk receptionist offered to move us but when she checked there were no available rooms. The ladies at the front desk were very friendly and helpful. Unfortunately though our room, specifically the bathroom, was not up to standard.

The hotel location is excellent for walking tons of shops and restaurants within them blocks. Great continental breakfast. Clean hotel and friendly staff.

The hotel location is excellent for walking tons of shops and restaurants within them blocks. Great continental breakfast. Clean hotel and friendly staff.

We only stayed one night. Only issue was a little mold atound the bath tub.

We only stayed one night. Only issue was a little mold atound the bath tub.

the parking garage was closed to construction. had to park 2 blocks away.

the parking garage was closed to construction. had to park 2 blocks away.

Only real downside is Valet only but loved our stay

Only real downside is Valet only but loved our stay

Multiple poor quality experiences during my stay that were not addressed - would not choose to stay here again!

Multiple poor quality experiences during my stay that were not addressed - would not choose to stay here again!

Check in time was 3:00. We arrived close to 4:00 and were told our rooms wouldn’t be ready for another hour because housekeeping was behind. No solution was offered as to what to do about parking or luggage. The air conditioning was broken in the lobby, so it was stifling hot. Then, I was told we only booked one room when we had booked two. The front desk staff was not helpful at all. In addition, my brother in law arrived in his room to see the toilet filled with feces. I would never stay here again.

Check in time was 3:00. We arrived close to 4:00 and were told our rooms wouldn’t be ready for another hour because housekeeping was behind. No solution was offered as to what to do about parking or luggage. The air conditioning was broken in the lobby, so it was stifling hot. Then, I was told we only booked one room when we had booked two. The front desk staff was not helpful at all. In addition, my brother in law arrived in his room to see the toilet filled with feces. I would never stay here again.

Sliding closet door /bathroom door was not the best idea if someone is trying to get into the closet and someone trying to get out of the bathroom!

Sliding closet door /bathroom door was not the best idea if someone is trying to get into the closet and someone trying to get out of the bathroom!

No dining or bar/restaurant facilities. Pool advertising misleading. Just an over-sized bathtub. Also, didn't look clean. Lots of what looked like sand on the pool bottom.

No dining or bar/restaurant facilities. Pool advertising misleading. Just an over-sized bathtub. Also, didn't look clean. Lots of what looked like sand on the pool bottom.

We enjoyed our stay at Hampton Inn Downtown Wilmington very much.

We enjoyed our stay at Hampton Inn Downtown Wilmington very much.

Construction outside. Woke up to a leaf blower at 730 am on a Saturday

Construction outside. Woke up to a leaf blower at 730 am on a Saturday

The property was was conveniently located near the medical center

The property was was conveniently located near the medical center

The guests next door has kids crying until 11:30pm. The room was so humid and the carpet felt moist. We thought it would clear up after a couple of hours but it was still in incredibly humid. The room smelled musty. The bathroom had a hook that was about to fall off. There wasnt enough hooks to hang all the towels.

The guests next door has kids crying until 11:30pm. The room was so humid and the carpet felt moist. We thought it would clear up after a couple of hours but it was still in incredibly humid. The room smelled musty. The bathroom had a hook that was about to fall off. There wasnt enough hooks to hang all the towels.

Everything I expected of the hotel was Great!

Everything I expected of the hotel was Great!

The bathroom sink overflow was dirty( appeared to have mold). The desk staff ( 6/28 day shift) left the desk and I observed her smoking just outside the main entrance. The smell of cigarette smoke was very strong at that entrance.I think it is not appropriate for anyone to be smoking where others will have to smell it.

The bathroom sink overflow was dirty( appeared to have mold). The desk staff ( 6/28 day shift) left the desk and I observed her smoking just outside the main entrance. The smell of cigarette smoke was very strong at that entrance.I think it is not appropriate for anyone to be smoking where others will have to smell it.

Check in was quick, the room was clean and spacious. Good breakfast selection.

Check in was quick, the room was clean and spacious. Good breakfast selection.

The breakfast is great, room and hotel was very clean.

The breakfast is great, room and hotel was very clean.

Hotel was excellent, only issue was that across the street a major construction project is under way and work started pretty early in the morning.

Hotel was excellent, only issue was that across the street a major construction project is under way and work started pretty early in the morning.

Nice hotel, excellent location, easy walk to many shopping and dining options. The Wilmington River district area seems to attract some unhoused people, but doesn't feel unsafe.

Nice hotel, excellent location, easy walk to many shopping and dining options. The Wilmington River district area seems to attract some unhoused people, but doesn't feel unsafe.

There were no rooms available when I arrived to check in although I booked and pre paid online. The front desk agent said they would cancel and refund me to book at another property and my reservation was not cancelled nor was I refunded.

There were no rooms available when I arrived to check in although I booked and pre paid online. The front desk agent said they would cancel and refund me to book at another property and my reservation was not cancelled nor was I refunded.

Hot breakfast was not warm but a decent selection.

Hot breakfast was not warm but a decent selection.

Heart of downtown

Heart of downtown

The hotel is great but the bed is worn out and very uncomfortable

The hotel is great but the bed is worn out and very uncomfortable

Great spot

Great spot

The check-in staff were not friendly or welcoming at all. Our first time in Wilmington and we asked them for a lay of the land and we’re basically were handed a map and pointed in a direction. After the first day our room key didn’t work and we were informed that upon check-in the receptionist only put in one day stay when we clearly stated we were there for 3 nights. Lastly, there was a sign in the room that said our room would be cleaned every other day but after 2 1/2 days our room had not been cleaned and when I asked the front desk they said we needed to tell them if we wanted our room cleaned. All I all the hotel did not make our stay a good experience which is why I will never stay there again and I will think twice about staying at another Hampton Inn.

The check-in staff were not friendly or welcoming at all. Our first time in Wilmington and we asked them for a lay of the land and we’re basically were handed a map and pointed in a direction. After the first day our room key didn’t work and we were informed that upon check-in the receptionist only put in one day stay when we clearly stated we were there for 3 nights. Lastly, there was a sign in the room that said our room would be cleaned every other day but after 2 1/2 days our room had not been cleaned and when I asked the front desk they said we needed to tell them if we wanted our room cleaned. All I all the hotel did not make our stay a good experience which is why I will never stay there again and I will think twice about staying at another Hampton Inn.

It was conviently located and clean. The staff was friendly and helpful

It was conviently located and clean. The staff was friendly and helpful

Overall great stay. We only stayed for one night with two small children so we didn’t get to explore too much. The hotel was nice, clean and the location was easy to get to. If you don’t want to valet there is a parking garage very close by. It is a little bit of a walk to the riverfront (we never made it there) but lots of food options close by. Breakfast was nice. The lady at the front desk when we check in was super nice and helpful, the guy in the morning was not so much.

Overall great stay. We only stayed for one night with two small children so we didn’t get to explore too much. The hotel was nice, clean and the location was easy to get to. If you don’t want to valet there is a parking garage very close by. It is a little bit of a walk to the riverfront (we never made it there) but lots of food options close by. Breakfast was nice. The lady at the front desk when we check in was super nice and helpful, the guy in the morning was not so much.

Overnight stay for business, always a great place to stay, walking distance to shops and dining, safe location. Very nice hotel, great hot breakfast in the morning.

Overnight stay for business, always a great place to stay, walking distance to shops and dining, safe location. Very nice hotel, great hot breakfast in the morning.

We were very disappointed with our stay. The hotel was not clean, the indoor pool was very cold. The entire fourth floor had a horrible smell. The water leaded over the entire bathroom when the shower was in use. We had to beg for fresh towels, and the room phone did not work. The breakfast items were not replenished. When we asked about issues we received no help or lots of attitude regarding our problems. The valet parking was advertised by email at $25 but was $29 on site.

We were very disappointed with our stay. The hotel was not clean, the indoor pool was very cold. The entire fourth floor had a horrible smell. The water leaded over the entire bathroom when the shower was in use. We had to beg for fresh towels, and the room phone did not work. The breakfast items were not replenished. When we asked about issues we received no help or lots of attitude regarding our problems. The valet parking was advertised by email at $25 but was $29 on site.

Room is nice and quiet. Check in and valet staff were not very helpful or friendly. Location is great.

Room is nice and quiet. Check in and valet staff were not very helpful or friendly. Location is great.

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Arrived at 2:10 pm — said to come back at 3 for room. When returned- they said they overbooked and didn't have a room & they were overbooked. I indicated it was not acceptable. We eventually got a room. The AC didn't work, the refrigerator didn’t work and the cable went out u til morning. I will never stay there again. The valet service was excellent— only polite people there.

Arrived at 2:10 pm — said to come back at 3 for room. When returned- they said they overbooked and didn't have a room & they were overbooked. I indicated it was not acceptable. We eventually got a room. The AC didn't work, the refrigerator didn’t work and the cable went out u til morning. I will never stay there again. The valet service was excellent— only polite people there.

Front desk staff was not especially welcoming.

Front desk staff was not especially welcoming.

I would give it 5 stars except that the valet parking was confusing, inconvenient and frustrating! The young men working there were outstanding but seemed to be working within a system that wasn’t working. We were late for two events as a result of the valet parking! First time ever at a Hampton Inn without its own/visitor parking ☹️!

I would give it 5 stars except that the valet parking was confusing, inconvenient and frustrating! The young men working there were outstanding but seemed to be working within a system that wasn’t working. We were late for two events as a result of the valet parking! First time ever at a Hampton Inn without its own/visitor parking ☹️!

The kids had a blast in this place! The indoor pool was warm, which was a plus. My wife and I walked around downtown, which you can easily walk around from the hotel and back. The staff were amazing and very attentive to our needs. Excellent breakfast and service too! The valet parking is a good option if you’re just staying in downtown Wilmington, but if you’re heading to the beach I would try to find street parking.

The kids had a blast in this place! The indoor pool was warm, which was a plus. My wife and I walked around downtown, which you can easily walk around from the hotel and back. The staff were amazing and very attentive to our needs. Excellent breakfast and service too! The valet parking is a good option if you’re just staying in downtown Wilmington, but if you’re heading to the beach I would try to find street parking.

Staff was very unfriendly

Staff was very unfriendly

Very quiet and charming area.

Very quiet and charming area.

Expensive, last minute told no self/independent parking & were not given recommendations (nearest parking garage)

Expensive, last minute told no self/independent parking & were not given recommendations (nearest parking garage)

Good stay

Good stay

This property is wonderful. I can’t honestly say there was anything I didn’t like about our stay here. Will definitely be back

This property is wonderful. I can’t honestly say there was anything I didn’t like about our stay here. Will definitely be back

Very clean, great breakfast choices, friendly staff, good location

Very clean, great breakfast choices, friendly staff, good location

Everything was good except the valet Parker fussing with a customer and cussing in front of children and guests. Had no cleaning service for room , had to ask for more towels

Everything was good except the valet Parker fussing with a customer and cussing in front of children and guests. Had no cleaning service for room , had to ask for more towels

Nice valet service Mike was helpful on arrival; and Randy was most helpful and welcoming on departure

Nice valet service Mike was helpful on arrival; and Randy was most helpful and welcoming on departure

Parking was a bit much. I think the cost is over rated. I am sure it could be made a little better for the customers considering the amount that is changed to stay there. Yes the parking convenient but it could be better.

Parking was a bit much. I think the cost is over rated. I am sure it could be made a little better for the customers considering the amount that is changed to stay there. Yes the parking convenient but it could be better.

Convenient location to waterfront, airport

Convenient location to waterfront, airport

the hotel was well-located for our needs and comfortable, though the bathroom shower was not very clean. Otherwise, our stay was fine.

the hotel was well-located for our needs and comfortable, though the bathroom shower was not very clean. Otherwise, our stay was fine.

Staff was very friendly, professional, and helpful.

Staff was very friendly, professional, and helpful.

The location is within walking distance of restaurants.

The location is within walking distance of restaurants.

Great location

Great location

The internet was diwn for the most part of my stay and they were OUT of Coffee!

The internet was diwn for the most part of my stay and they were OUT of Coffee!

I had reserved a room for a guest of ours for a function. The hotel would not let me add this person to the reservation so I had drive to town, check in, and in person add this person to the room. Upon arrival, the front desk clerk,Jessica, could not have been any more rude. She didnt look at me the whole time I was there. She had a horrible attitude and acted as if I had inconvenienced her. This was an extreme inconvenience to me seeing that 80 people were coming to my home within the next hour. I will never book at this Hampton Inn again

I had reserved a room for a guest of ours for a function. The hotel would not let me add this person to the reservation so I had drive to town, check in, and in person add this person to the room. Upon arrival, the front desk clerk,Jessica, could not have been any more rude. She didnt look at me the whole time I was there. She had a horrible attitude and acted as if I had inconvenienced her. This was an extreme inconvenience to me seeing that 80 people were coming to my home within the next hour. I will never book at this Hampton Inn again

Very pleased with this hotel and the staff were great and friendly. My only complaint was the pool was disappointingly small - pretty much only usable with small children. Knowing the weather would be poor all weekend, the pool was our backup but not much of an option.

Very pleased with this hotel and the staff were great and friendly. My only complaint was the pool was disappointingly small - pretty much only usable with small children. Knowing the weather would be poor all weekend, the pool was our backup but not much of an option.

Close to everything downtown definitely going back

The place has great access to historic district with fun food and bars. Downside is no parking on site. You pay a valet service 30/day or self park a block away for 10 dollars

We only stayed one night but had two rooms. Everything was new, in perfect condition and very clean. Beds were extremely comfortable. Breakfast was top notch and delicious with great variety! Our daughter is going to the UNC Wilmington so we will stay here again often. Misty at the front desk was professional and extremely helpful (as was the valet). This hotel is in the historical area within walking distance to so many great places to eat and shop.

Great location and easy walk to convention center

Great room and cleanliness, but no hotel parking other than optional valet service. Also, roof HVAC unit was extremely noisy, causing sleep issues.

Everything was great except the heat didn't work. When we got there the room was 65 degrees. We decided to turn it up to 70 because we were walking to and from the concert venue and we would be cold when we got back. We came and went multiple times and the temperature in the room never got above 66 degrees. This is not ok. There was a chill in the air the whole night. No I didn't say anything because I wasn't going to switch rooms at 1am.

Hampton Inn are always nice to stay at --- However, there was construction across the street from the property and we were up early due to the workers. Absolutely no fault of the Hampton Inn --

Room was great and close to everything.

Clean, comfortable and quiet. Great location near the river walk. Beautiful at night with the Christmas lights. Breakfast was good.

So amazing! Everyone was so nice and helpful!

Very comfortable, convenient location and good customer service

Our dog and we have stayed there several times with happiness

Room

Friendly staff, poor location, bad area, construction across st. No parking, valet expensive, smelled of pot, stunk my car up, moved the seat, took long time to retrieve car

Very nice hotel, also it is in a great location, walking distance to downtown. Really good breakfast also.

The staff were friendly and very attentive. The room was cozy and the bed was so comfortable.

The overall hotel was good. But, they dont have parking. The public parking lot is one block over. Or maybe you get lucky and get a parking meter spot right in front of the hotel.

It was good. There is construction going on across the street. The television cable/satellite service was down for several hours one day. One day we somehow were not on the list for housekeeping service but we were able to get some clean towels.

We didn’t even know where to go to wait. The whole experience was just annoying. The room itself is fine once we got it…

There is construction going on across the street, but we didn’t notice any extra noise from the room during the day, and the work stopped by evening. Parking is valet-with in and out privileges, or you can park in a parkade for $10 a day with no in/out privileges. Overall great place to stay.

Excellent location

Parking

I went to check-in at fro t desk and the lady told me the reservation had been canceled by a third party? We were told we couldn’t reserve a room with her I would have to book through Expedia, etc. I walked out with my stuff and rented elsewhere. I better not be charged on my cc for this for the initial reservation that was called “canceled”

The surrounding area

With a hour left in breakfast, items were empty and not replaced. When checking out, the desk attendant didn’t seem shocked or concerned about it.

Decent

This was a wonderful place to stay! The staff was very friendly, the beds and pillows were extremely comfortable, and the room was so clean the bathtub and shower actually shined! So close to everything downtown Wilmington! The only downside is that unless you want to do the valet parking, you will park in the deck across the street, which was not a big deal to us. Will definitely be staying here again!

In general I enjoyed my stay at the hotel. It was in a good location and the room was clean and staff courteous. However, I'm pretty sure something happened to my trucks passenger side mirror. I've never had an issue with it and after my stay it will no longer rotate.

Great location and helpful staff. I don’t mind pet friendly but the room had a smell. Maybe some rooms should always be pet free and be an option when making reservations.

Great service

The room was not cleaned up to standard. I found hair in both the sink and bathtub on arrival. The staff was excellent and extremely accommodating.

Amazing

There were hairs in the bathroom when we arrived. Besides that it was ok, but not really worth the price.

Very friendly staff, room service didn’t show up but the front desk help with making us comfortable

Very clean room and liked the amenities

Pleasant stay, very nice staff, but not very pro active. A lot of construction on the block, not noisy but not pretty. Not the hotel’s fault.

Clean and the breakfast was good.

Weekend trip to hear some live music. Hotel was easy to get to and within walking distance of music venue. Would stay here again.