Coastal Inn & Suites - Wilmington, NC

Our room was clean, staff was polite& helpful. Great budget friendly stay.

Power outlet doesn't work in room 212..stayed in this room twice. Everything else was fine.

1-Queen bed made extremely loud annoying noises each time you moved TV in Room 120 has lines on mot of it's Channels No on-site laundry facility to was your items from the beaches. This older Caucasian lady who wore glasses working the front desk (7- 11p) was rude.

For the price, the property was fine.

Room is clean but the carpet needs a major update throughout the hotel.

I love how the staff is very accommodating. The room is pretty decent for its price.

It was great

Bad

Passable

The house cleaning ask if we needed anything.

Very good

It was ok at first The manager is a racist old white man got off of work was smoking a cigarette next to my truck. He came out screaming and hollering. The next thing I know he was calling the cops to get me kicked off the premise had to find a different hotel in the middle of the night and spend money that I did not have to spend would not recommend this hotel if you’re BLACK. AND THIS IS NOT A RACE CARD COMMENT THIS IS ACTUAL FACTS.

It was ok at first The manager is a racist old white man got off of work was smoking a cigarette next to my truck. He came out screaming and hollering. The next thing I know he was calling the cops to get me kicked off the premise had to find a different hotel in the middle of the night and spend money that I did not have to spend would not recommend this hotel if you’re BLACK. AND THIS IS NOT A RACE CARD COMMENT THIS IS ACTUAL FACTS.

Exceptional

Easy check-in/out process. Helpful staff. For a cost effective stay, I was fully satisfied. Would stay there again.

The hotel itself felt very outdated, with old carpet and a generally mediocre appearance. The in-room AC unit was loud, and there was constant noise throughout the day from people nearby.

Disappointing

Absolutely terrible experience. Heavily perfumed cleaning smell throughout the room and cockroaches in the drawers. Do not recommend.

Good

all was good david was very accomadating

Yes

Pleasant

I liked all

Great place

The hotel needs an update. The carpets are terribly stained but the room was clean. There are no blow dryers in the room so, Ladies keep that in mind. The lady at registration was amazing. We only stayed one night and it was just a place to sleep. Not sure that I would chose here again but I can say that although it looked horrible, it was clean. (As clean as it could be)

great

Clean and pleasant,. Room 212.. electric outlet does not work.

There was a musty smell in the room. There was a big stain on the carpet. The beds were small. The beds made squeaky noises. The hallway in the lower level had an odor. The front desk staff seemed rushed. The tub and toilet were stained.

Great

no wvery thing was bad did not get my refund back they had stained sheets and blankets

This is an old inn and isn't in the best part of town. I gave them high ratings because they were the only hotel I could find in their area that would rent a room for only 1 night. I think that deserves a high ranking. There is a Walmart close by and it's location makes it easy to get in and out of. The carpet could use a good cleaning.

Clean room, comfy bed, nice staff, and great value for the area.

Very good

A lot better than we expected! As noted the carpet is old and our room had an odor, but everything was clean and it was quiet and safe.

This isn’t a fancy hotel but staff was super nice and the room was very very clean. What more can you ask for! 13 min drive to the beach and around lots of shopping and restaurants. Planning another stay in a few weeks

Exceptional

Superb

The room was very clean. The shower pressure was very good as well. I would stay again when in the area.

I have traveled quite a bit. Stayed in local hotels/motels and others across the state. While this particular Coastal Inn & Suites is a renovated older Super 8, the staff make up for any of her "scars." The manager, David, amazing personality and very kind and respectful. The staff really do go above and beyond to ensure cleanliness and comfort. After getting in housekeeping for over 7yrs total, I tend to immediately check things others wouldn't think of. The base boards, ac vents, around outlets and carpet/wall joints. I can't help it, it's just in my blood! Checking for mold behind sinks, under bathtub plugs, shower heads and shower curtains! This establishment was literally A++! Extremely impressed and beyond satisfied. Thank you to all the staff of Coastal Inn and Suites! You guys truly make your customers feel like they matter! Please, never change. Lol 💯

Plenty of parking on site. The room AC was very good. The room did not match the advertised picture. The carpet was stained and the room was minimal.

Friendly staff, nice location close to everything, and overall a good stay

Nice clean place for the price. Ac unit needs new filters, fan in bathroom was rattling a lot

Noise from upstairs woke me at 3:30 am. The sound was like someone was pounding on drums, which lasted at least 15 minutes.

helpful staff and good value

Parking was easy, beds are comfortable

Good place for the price.

Room was very clean, parking was easy and ac kept room cold. Just wish they would remove carpets from rooms and install same lvp from hall ways, it would help with slight smell of closed room. Windoes didnt open (my room was on the 1st floor) and that im sure is for safery reasons. Overall very good for the price and I would definitely return.

Staff is horrible

Great for price very nice staff

Welcoming staff but very average accommodation. Squeaky beds and rooms with old carpets that didn't smell so good.

The shower walls were cracked and bulging ready to pop off ! Toilet needed to be fixed as it ran frequently! Staff was very nice but the place needs to be cleaned and updated!!

Room were clean, except the carpet. However, all the carpet on the property were filty and stained to the point they were black. Kinda gross. Property needs some TLC, fast! Have the carpets steamed cleaned would do wonders.

Disappointing

The staff where really nice The hotel keys caused problems only beginning

The staff where really nice The hotel keys caused problems only beginning

The property and motel and staff were great. I highly recommend staying here but don’t book it through Expedia because they charge you more instead of saving money. Book directly with the hotel. We had to stay another night and saved money by booking with the hotel. I thought Expedia was supposed to save you money. I won’t make that mistake again.

Good

Awful, all the way around. Please replace the carpets. Please move closer to the ocean

Very peacefull and quiet very great price

Basic room. Good for the price. Could use some upgrades. Staff was very friendly. Other guest was talking on the phone very loudly in the middle of the night.

Good

Exceptional

There were restaurants and fast good places nearby. I was a bit weary about a drug rehab being right next door but it was only busy during the day, when we were gone.

Exceptional

Exceptional

I love the location of the hotel. The hotel rooms are small.

David at the front desk was exceptional. Very friendly and helpful. Room was very clean and comfortable. Quite establishment. Highly recommend this place. Close to shopping and restaurants.

Staff are friendly

Yes, everything worked out just perfectly!

Staff were nice. But I didn’t like that outside my window for 2 days in row there was a homeless man who lingered around and I caught him looking inside, when I open my blinds. I let staff know and they told me there is a recovery center for

Staff and quietness comfortable

Staff are amazing people rooms are just right and comfortable and cozy I would rather stay here than anywhere else priced just right per night

Room was clean. Room was smaller than other hotels of the same. Floor "creeked" when walk on.

Older property, but well taken care of. Best for the money.

Older property, but David and his staff keep it up very well.

Quiet stay

The ac was placed on permanent auto, probably by the staff.

The staff were friendly and the price was in line with the room. I would have preferred in room coffee to be available, and a more updated bathroom. Overall, satisfied!

The room was super basic. Not even a chair to sit on. If you want to get any sleep make sure you’re on a top floor because you will most definitely hear the people above you if you’re not.

Expedia book my night and it’s paid however I didn’t know you had to security deposit and I don’t have that so it went through on one night

Bed was huge, room was clean and good service

I did not stay . There were homeless individuals roaming near the parking area . Carpets were very dirty & I did not feel safe !

All good

Great

Parking was easy. AC worked great. Clean room. Staff was very accommodating.

Room was nice and clean, staff were very helpful, very comfortable bed.

Not the most comfortable but it had a clean bed. My biggest issue was the floors. The carpets need to be cleaned badly and not in just the high traffic areas

Clean room wonderful staff nice hotel will definitely recommend

Yes

The staff was great. Very friendly. The room was about what you'd expect for the price. It was clean, and the bed was comfortable. Location for the event I was there for was very convenient.

Disgusting bugs coming out the shower and climbing the walls and smelled really bad. I never got my refund only after being there for 2 hours, they tried to give me a different room but looked at them and it was still dirty do not trust this place.

The manager was hateful and rude, there were roaches in the room and I will never stay there again

The property was convenient to downtown yet definitely afforable. It was quiet considering it is right on market street

Staff was very nice.

I didn’t even stay the night. I checked in, took one step into the room, did an about-face, and walked right back out. Save your money, your nose, and your sanity. This place needs a complete overhaul, not just a quick “freshen up.” Avoid at all costs.

Easy, no security

Clean , convenient to all connections. I will stay again

Close to airport. Free parking. Greeted properly and check in was easy. Room clean, but musty smell. Unplugged the mini fridge because of the noise. Fortunately I didn't have to take a shower, because it took forever to get any hot water... I mean warm water....in the sink. Ice machine out of order. I got what I paid for?

Great value. Very clean (except for 2nd floor carpeting) and safe. few minutes ride to riverwalk and downtown wilmington. interior corridors. coffee in lobby.

Yes, the room was very clean and the staff couldn’t have been more helpful. I was very impressed. My only suggestion would be new carpet!

Room was great. Downside ice machine not working and this is the first motel I’ve stayed at that doesn’t provide a hairdryer! I ended up having to go buy one because I left mine home since I’ve never had to use it at other motels.

A very nice room, quiet, clean bathrooms, comfortable beds, great location and welcoming staff. For the price, I think it would be hard to beat.

Staff was friendly. Simple room

Good location, clean, and the man at reception was very nice. I just needed a place to crash each evening so this suited perfectly.

Staff was fantastic. Will return.

Stuff is ok. AC did not work. 5 min after check out,

The doors need to be changed. Bugs get in killed a brown roach..

Good！

Quite

The cleanliness of the rugs was horrible, I'm sure they were vacuum but they were so stained I didn't even want to take my shoes off. Everything else was clean but all the rugs need to be changed in this whole place, nothing but stains everywhere even on the stairs, other than that everything else was pretty clean but it just grossed me out

I don’t like to stay at motels because they are low quality, smell bad. And I don’t sleep well knowing it’s a motel ( the smell, the dirtiness or the complex, and the paranoia that cleanliness is not taken seriously). If the “hotel” post made it known that it was a former motel 8 I wouldn’t have stayed there. The room smelled bad like cigar even though it was a non smoking room. The carpet was dirty and stained all over including in the hallway. I was honestly grossed out and scared to sleep there but I got in too late to find another reservation. I considered sleeping in my jacket and over the blankets but I got cold.

Everything from parking to late night check in was easy. Staff was very helpful

Attentive staff

The room was clean and nice. The staff were friendly and helpful. I would stay there again.

Yes

Carpetswere disgusting. Glad I brought my slippers. bed was comfortable little noisy in the hallways.

David is so kind and warm, and helpful. Incredibly personable front desk! He helped me store my surfboard and recommended a delicious place to eat.

Stayed overnight for a concert, it was nice for what we were doing

The room was a basic older super 8 room, mattresses were ok. Sheets smelled a bit musty. The carpet in the hallways and rooms is truly horrifying, looks like it has never been cleaned. Bathrooms are showing their age. The first room we checked into had a broken ac. Moved us to another room with no trouble. Staff was friendly. Would not walk on carpet in bare feet.

The room was clean and the staff was friendly. I will stay there again the next time I go to Wilmington.

Carpets were filthy. Looks like they are renovating because the walls and the bathroom look good but the hall, stairs and room carpet are dirty. The first floor hallway floors appear to look new so they apparently are in the process of redoing the floors now.

It clearly says nonsmoking but as soon as you walked in it smelled like pot. They don’t have an elevator and put us on the 3rd floor when I have a son with mobility issues.

Good for a bare bones visit, affordable and convenient location for my purposes. Not probably a place I'd take the family.

Limted finish

It was quiet and front desk was polite

The staff were excellent but the rooms were bad.

Yes this hotel does show some signs of its age; but, the rooms were clean and the beds extremely comfortable. With the feeling of being in a safe place and the quietness of the area and hotel we were able to get a good night's rest. There is a small patio out in front of the hotel that has a grill along with several tables and chairs that provided a nice opportunity to be outside after driving for hours and meet other travelers. There are plenty of places within walking distance or a short drive to get a bite to eat as well. We really enjoyed our stay and would stay again if in the area.

Very clean.. Front Desk was pleasant. Will stay again.. reasonable price

Everything is fine.. service.. parking.. access to the property.. except the carpet

The property manager refused to give me back my refund after finding several cockroaches in my bathroom. Property they that I use the shower and the bed was slept in my boy slept in that bed for 20 minutes then we left as soon as I found the cockroaches. And even when I arrived, I did the online check-in supposed to be in room 308 but the girl put somebody in there so I had to move to a different room. I don’t recommend and also there were a bunch of people drunk and smoking in the parking lot not very kid friendly let alone people out of state.

The carpets are in desperate need of changing

Dirty

The manager and staff were A1 ….i would stay there again ….

Great

When I walked up to the front door there was someone smoking weed outside. I’m pregnant so I had to hold my breath as I walked in. The room was clean but the carpet was dirty as all. I felt gross walking on it. The bathtub was dirty, the fixtures around the room were rusted. I can tell the hotel attempted to look nice, but the images don’t capture what the rooms actually look like. I wouldn’t stay here again

We stayed 2 nights and didn’t have any problems other than really loud guests on our floor. Staff are all friendly and helpful. Everything in the room worked, refrigerator was a good decent size and kept food & drinks cold. Didn’t use the microwave. Tv was a good size and worked. A/C worked great and kept our room cool. Room & bathroom were clean. Lobby is always open as it’s one of the doors to go in and out of. They do have a vending machine with snacks & drinks which is nice. Only things I didn’t like was there are 3 floors and NO elevator. You have to walk up stairs to get to the 2nd & 3rd floors. They have carpet throughout except for the first floor hallway, the carpet is nasty and disgusting looking. The guy at the front desk did mention they are planning to take the carpet up in the future. If they put new floors down throughout the halls and rooms, I would probably stay there again for a night or two. It’s in a good location, close to lots of restaurants and shopping. They do have plenty of parking which is well lit at night. There are train tracks very close and apparently a train comes thru late every night because we heard it both nights around 11pm-12am (it’s pretty loud).

David was very helpful.

Room and property were clean. Staff was accommodating.

Hotel room was dirty, carpets were so old we were afraid to walk on it. There was no elevators. Outside people were standing around like there was some “dealings” going around. There was Marijuana smell in the hallway. Everything was outdated.

There was no

nice for a nght

The hotel while older was extremely clean and staff were friendly! My room was perfect - the bed was comfortable! It was quiet and felt very safe. Great basic hotel.

Good stay, what i didnt like was able to hear people walking on the next floor.

Did not end up staying, left the keys in the room and drove home same night. I was thankful for the check in process online, it was seamless and easy. They even moved my room down a floor to accommodate my service animal and disability. Staff at front desk was friendly and helpful. Unfortunately, room was gross. Walked in and had to kill a roach on the bed. Spotted three more, decided to leave.

The place

Carpet were horrible and dirty throughout the common walkway and in the room. Too many sounds and can hear talking from neighboring rooms.

The rooms had carpet in them and they were nasty and bathrooms wasn’t that clean either. I wish I could have seen the room before I paid for it. I wouldn’t recommend it to anyone else.

The people above me where either wrestling or playing bocce ball until 2:30 am. I texted the front deck and they did say they asked them to stop. They started up around 9:00 am again. I couldn't sleep because I thought they were going to fall through the ceiling. Worst night of sleep ever. The bed sheets were torn and pilled. For $125 a night and the reviews that I read, I think I was overcharged quite a bit. I also think that the photos did not represent the rooms. The carpeting on the steps were so dirty.

The staff was friendly and quick check in process. The 2nd floor carpet is outdated and stained.

I liked the convenience of the property. However I didn’t like the lack of empathy when I notified management about the painting falling on me in my sleep

It was gross

This is a older property with worn carpet in the hallways, but the rooms are clean, bed is comfy, air conditioning is cold, and showers are hot. Great deal at half then price of nearby hotels.

nice

Great place for what it is, the place you sleep and shower. Older property but well kept and clean. Staff was very nice. I had a question during online checkin and received responses to my texts almost immediately and very positive results. We will stay here again.

Very loud a/c, noisy from hallway

There was roaches i paid 1000 to stay there i wasnt able to clean up my trash an they tried to keep my deposit an charge me 60 extra dollars after the fact i have pictures to prove there was no damage to the room while i wqs there

very friendly and helpful staff.

We ended up staying 1 hour and leaving.

Carpets stained room smelled like mold worst hotel I’ve ever seen

Propert served my basic needs for a room and shower for a weekend at the beach. Its nothing fancy but it worked for me vs the prices of other standard rooms in the area.

Booked same day after seeing good reviews and pictures. Was texted that we would find our keys in a lockbox. No attendant when we arrived at 11pm. We followed instructions and walked into the grossest hallway. Stains everywhere. The pictures show the property in a condition that it is no longer in. The bedding had a significant amount of hair on it, the towels looked dirty, and the carpet filthy. Upon walking in, we texted the contact and received no reply about the unacceptable, falsely advertised condition. Booked another hotel and left. Today, they texted to ask how our stay was. When I asked if they received my previous communication and summarized the issues again, the only response I received said, “yes,”.

any where but here

Beds were very clean and actually comfortable. All the doors were secure around the property so you need a keycard to access the building(excluding the lobby door) Only thing is the carpets are dated and can use a steam clean or replacement. And AC could be serviced (not getting as cool as it should). With that being said I have seen far worse than this. :)

My unit was very clean,had what I needed and mgt was extremely professional and courteous!

Staff was nice and professional.

Beds where hard and made noise every time you move. Bathroom had mold. Exhast fan was very loud Air conditioning didn't work very good. Room was warm and humid

We did not stay,carpets very dirty,there was hair in shower and sink,very musty smell,overall why not clean carpets or tear them up and just go with vinyl flooring,waste of money

I couldn’t even stay at the hotel. There was an addict outside, the table lamp and alarm clock was on the floor because the bedside table was gone, stained carpet so bad you couldn't tell what color the floor originally was, the room was downstairs the huge window was on the floor level and view was of a gated business, there was pests playing in the tub, and it looked nothing like the pictures, the card scanner to get in the room looked like it could easily be hacked, it felt unsafe, the first time we left there was a guy who looked like he was walking out with a sex worker, and some guy walked in looking higher than a kite with no shoes or a shirt on. The place felt dirty, unsafe, unsanitary, outdated, and the energy was off I didn’t stay there long at all. Upon my arrival I also found out it was in a sketchy area because there’s an opioid addiction clinic next door

It was more than i expected in a good way coming from cleveland ohio

The staff was very attentive to the of the guest

Only negatives were- tv remote did not work, bed sheets on 1 bed very scratchy, kids running around above us.

This was perfect for a one night stay for a show at the pavilion!

We didn't like that anyone walking by could see right in our window....we kept the curtains closed but it wasn't nice.

While the people were friendly, the property was in need of a total remodel. Looked like some people lived on the property full time.

Easy place to stay and find

Basic room, easy on the wallet, easy parking immediately outside, clean bath/sheets/towels. Super dirty floors, no nightstand (lamp, clock sitting on the dirty floor), fridge didn't cool, the property smelled funny.

Awsome

Carpets were old and dirty but everything else seemed fine. Bed was clean and comfortable enough. Bathroom looked clean.

I got bed bugs

Clean with comfy beds. Pleasant staff

The hotel was very efficient in their communication and check-in was a breeze. The room was a bit outdated and the carpet could use and good cleaning and update.

It wasnt that great beds were hard pull out was assembled backwards and the tiim keys kept deactivating everytime we even got it close to our phones or out n our wallet and if you happen to be disabled or handicapped you should definitely look for a different place. On top of that ther is no good beaches close by had to travel half hour one way and was told ther was a public beach 10 min away

Staffing was excellent. Room is ok for the price carpet was nasty and a strange man was able to get in without a keycard

Filthy carpet and furniture cruddy bathtub and a toilet that wouldn’t hardly flush.

Very nice management! Super easy check in/check out process

Previous reviews and pictures were extremely misleading. The property is old, dirty, run down. The window in our room was unlocked and open when we arrived. The carpet was disgusting. The room smelled like mildew. Do not believe anything positive. It’s old and dirty. You will be disappointed. If I’d thought I could have gotten a refund and left I would have. Beyond disappointing. I heard the man at the desk say the whole hotel turns over every day. I feel certain it’s because guests try to suffer through the night and then get out of there.

My wife started complaining of a bad headache because of the mold and allergy smell. I went to the front desk and talked to the man who was there. He said he could move us to a 'better' room (upstairs). We went upstair. The new room had the same mold and drugs small (pot) and the carpets were still filthy. There was no shower curtain and there were multiple hairs in the bed. I immediately went to the front desk and told the manager we weren't staying and we wanted a full refund. The manager said he "understood" and told me they'd be 'booked up soon anyway.' I called Hotels.com at that time and booked another hotel in a nearby town and we left. The manager did fuss at me because the hotel management called him after Hotels.com called to get a refund for the stay. Thankfully we were in this hotel only about 30 minutes or so before we left.

Room was clean and all appliances,tv, etc looked new could use new carpet the room rate was a good deal will likely come again

Excellent, quiet

There was slugs in the room. When hotel staff was notified the gentleman became rude and seemdd to be irritated that i brought the issue to his attention. Was given another room in which had slugs in it. At that point we checked out.

Short stay great experience, would book again

Hotel was under construction. Everything about the room was horrendous. Shower had mold. Left to stay somewhere else

Very friendly and professional staff

The place was a good place to stay for the night. It was clean but they are renovating so it’ll probably be nicer one they finish.

Great nights sleep with cooperative, friendly staff

The room carpet and the hall way carpet are dirty its an ols hotel style everything is old beside the bed but they working on update so it could be nicer

The room was OK. Some features were dated. The beds were OK. The bathroom was OK. The only problem we had is when my grandchildren came to visit the guy who said he was maintenance came banging on the door saying we had to get out and move to the third floor Because the (regular) customer was complaining he can hear us walking above him. We explained the kids were only there for an hour and we were leaving. It was rude the way he handled it because the way I see it we were all customers regular or not. And some advice if you are complaining about a guest, they need to keep their voices down and not be cursing about the other guest. Our grandkids did not need to hear that.

I was pleased the room did not have a musty or mildew smell as some places do with the hilumidity. I found a competitive rate midweek and if there were doughnuts or oatmeal or bagels that would be nice. I saw no bugs which is always a fear in the south in summer.

Spend the extra few bucks and get a room somewhere else

Perfect spot downtown.

The property was having renovations. The room was very sparse. Nothing homey about. I wouldn’t stay there again

Property is being renovated and it very niceManager was great

This was a real gem for the money. Hotel is being remodeled so there is some mess with that but otherwise clean and comfortable staff is friendly and the coffee was great!

No comment

The room was clean and comfortable. Should we need to be in Wilmington, NC, again, we will certainly consider Coastal Inn & Suites.

Very nice place!

Quiet and convenient to areas. Staff friendly and helpful.

They are amazing people and I will miss them

Our son was in the hospital in Wilmington so we needed a quick, affordable place to stay and this was perfect. Customer service was excellent. It’s a a little older but clean and it fit our needs.

Property manager was very polite and helpful.

The property looked recently remodeled. Every part of the room looked new, except for the badly stained carpet. If they would have replaced it at the same time this would have been one of the best rooms I have ever stayed in.

My stay was about what I expected. Everything was fine although maybe not the best in cleanliness.

We enjoyed our stay and had good nights sleep. Our room was clean and had everything we needed at a good price.

Great friendly staff. Good all around hotel.