Salvatores Grand Hotel
About Salvatores Grand Hotel
Number one rated hotel in Williamsville by TripAdvisor. Independently run boutique hotel. Favorite to corporate and leisure guests alike.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- In-room refrigerator
- Spa / sauna
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Elevator
- In-room safe
Reviews
The hotel is highly praised for its cleanliness, comfortable rooms, and excellent customer service. The breakfast is a highlight for many guests, and the hotel's unique decor and old-school charm are frequently mentioned. However, some guests find the decor over-the-top and the hotel's focus on its owner, Russell Salvatore, to be excessive. A few guests have had negative experiences with specific staff members.
- Cleanliness of the hotel and rooms
- Comfortable and spacious rooms
- Decor can be over-the-top for some guests
- Inconsistent customer service experiences
- 5/5
Excellent and clean hotel.
- 3/5
Nice to have breakfast
- 5/5
Very nice place.
- 5/5
Absolutely beautiful hotel. Memorial park across the street is 100% worth checking out. Loved it
- 5/5
Excellent accommodation.
- 5/5
Nothing
- 5/5
just wish the the sink was in the bathroom
- 5/5
Clean room, very good and healthy breakfast, staff polite.
- 5/5
Loved this place! Would highly recommend! 10/10!!!
- 5/5
Breakfast attendant was super friendly and professional, all front desk personnel were similar to a 5 star NY hotel
- 5/5
This was the best hotel I’ve experienced , nothing was out of place very clean ,smells really good , the quality of everything was 10/10 breakfast was good, everyone was nice and spoke , I think even the own Mr Salvatore made appearances with the uniform on overall an amazing experience highly recommended and will be staying again
- 5/5
Room was and entire hotel is very clean. We were very happy with the room facilities. 100 stars for the cleaning staff
- 5/5
A unique property and we really enjoyed our stay.
- 5/5
Room was very spacious and free breakfast options were good. Excellent restaurant on site.
- 4/5
Hotel stuff is really helpful on every step.
- 5/5
Entire staff very welcoming, dinner was amazing and Chris my waiter helpful and excellent service. Breakfast was also wonderful. Mr. Salvatore was always on site insuring guests are enjoying their stay.
- 4/5
A little disappointed about the breakfast. Stayed three days, and breakfast was the same items each day.
- 4/5
Great overall experience!
- 3/5
Could use an upgrade
- 5/5
Spacious rooms that have been very well maintained, good breakfast included, staff was very courteous
- 5/5
Everyone was fantastic
- 5/5
Everything was as expected
- 4/5
The room was quite large with lots of chairs. However, the towels were a little woren and fraying on the edges. Going into the Hotel at the far end if the building, the two large ashtrays were overflowing and very unkempt. We went to the bar on friday night and initially, there were no servers serving the tables. We stood at the bar for ages and not one bartender serving the 'bar' clients acknowledged us standing there, we were about to take an uber to another bar ti watchbthe hockey game. Didnt wow us.
- 5/5
Good breakfast. Excellent adjouning steak house, best in buffalo
- 5/5
Front desk staff were very pleasant and friendly. The room was beautiful and impeccably clean. We enjoyed the breakfast very much. We enjoyed drinks and dinner and it was all fantastic!
- 5/5
Outstanding staff from reception through breakfast. Great room, location and amenities.
- 5/5
However, the pillows were awful. Try offering different types.
- 4/5
Great stay, easy check in, service, and great breakfast too. Unlimited shops, restaurants, and entertainment right outside your door.
- 5/5
Great place
- 5/5
Beautiful hotel , excellent food, worth every penny.
- 5/5
Clean and smashing service
- 4/5
The room was very clean. We were close to both the elevator and ice machine and it was not noisy. The breakfast was hot and provided a good variety for every taste. The scrambled eggs were fresh, light and fluffy. However my main complaint is the WiFi did not work in our room. When I spoke to the ladies at the front desk they said they could do nothing about that and that it happened all the time. I take exception with that. It is 2025/26. If your WiFi does not work in different parts of the hotel then your carrier is not providing good service. They should be consulted and the problem should be rectified. I expected to do work and conduct video calls from my room and could not. I had to go to Tim Hortons to conduct business. It was very inconvenient. If you want to be recognized as a top-rated hotel, please do better.
- 5/5
My husband and I stayed here for 3 nights for a Bills game. The hotel is unique. I love how wide the hallways are and all the pictures and frames on the wall. The room feels like a time warp but in a good way. Breakfast was good with a good selection and friendly staff. The hotel is located on a street with many food options nearby as well as lots of shopping. It's about less than a half hour drive from Highmark stadium so it was rather convenient. I would recommend staying here!
- 3/5
The hotel is stately, beautiful and elegantly decorated and furnished. The rooms are very large. However the rooms are very dated and do not have any usb outlets. The elevator was out of order. The breakfast was on par with a typical holiday inn express type breakfast, which was quite disappointing. The staff was very responsive and accommodating.
- 5/5
Amazing Place. The Owner is there all the time with perfect attention to detail!
- 5/5
It was beautiful and staff was wonderful.
- 5/5
Stay was great
- 5/5
Nice hotel!
- 5/5
Very attentive staff. Great restaurant and bar.
- 4/5
Room was clean, all mirrors and awards for Mr. Salvatore's donations were spotless.
- 5/5
Yes friendly
- 5/5
Outstanding on all fronts. Brianna Consola was a fantastic representative!
- 5/5
Have a repeat visitor. Old school charm, great customer service, reasonable price and fantastic onsite restaurant makes Salvatores my favorite choice. Will visit again.
- 5/5
Everything was perfect. Dinner at Russell’s was amazing. We will go back the next chance we get!!!
- 5/5
The breakfast was incredible.
- 5/5
Very nice hotel.
- 5/5
This was a journey back in time to a Vegas style experience circa 1985. Everything is in good shape and the steakhouse was excellent.
- 3/5
The place is a very nice old school hotel and a fixture in the area. Housekeeping in pretty loud so don't expect to be able to sleep in. check in staff was very nice
- 5/5
The facilities were very well maintained. We encountered only pleasant staff. The breakfast bar was delicious and the breakfast attendant was especially pleasant. This was one of the best hotel visits we had in a long time.
- 5/5
It is a GRAND hotel. I was most pleased - and it wasn't overly expensive.
- 4/5
Loved the room service. Crab cakes and Italian wedding soup excellent. Peanut Butter Pie. Beyond great!!
- 5/5
Lovely hotel. Owner is visible and property was run efficiently. While property was clean, the bed and pillows could use a refresh. Pillows were very hard and bedding was old. Overall, we would stay here again! Price and convenience is worth it!
- 5/5
We were able to check in a bit early which worked out for us . The staff was very nice and helpful . The hotel and room were clean and very nice . Only stayed one night. Next time will try the steak house . Will definitely stay here again.
- 4/5
Satisfied room
- 5/5
Lovely experience all around
- 5/5
Relaxing
- 5/5
Very clean. Great breakfast. Top notch place!
- 5/5
Great place with interesting flair. As a frequent business traveler, I can tell you that this place has everything you’d expect, and a little something extra.
- 5/5
It was a great room for a great price and lovely lobby bar
- 5/5
Great stay!
- 5/5
Everything here is simply perfect. From check in to check out, we were treated with the best customer service and the staff truly go above and beyond here. The rooms are spacious, clean, comfy and quiet
- 5/5
We have eaten Russell's steakhouse many times but never stayed at the hotel. We had a trip and needed to stay overnight. This hotel was extremely reasonable and comparable to other hotels in the area and was above and beyond any of our expectations.
- 5/5
It was very nice place to stay. We didn’t pack enough nice clothes to enjoy the top of the line Steakhouse restaurant. But the rooms and staff was excellent. If we ever go watch the Steelers kick the Bills butts that’s where we’re staying for sure.
- 5/5
Excellent stay - went for a “girls weekend” with my daughter. If I HAD to find one new thing to fault on it would be the hot tubs going on late in the rooms around us however we had no trouble going back to sleep. Hotel was clean and comfortable and I would definitely stay at again. It was nice not having to smell signs of cigarettes in the rooms. Next time we will try out the restaurant for dinner. We also appreciated the low priced vending machines!
- 5/5
excellent
- 5/5
I will say, I think the Keurig in my room might need replacing, as the coffee wasn’t as hot as we are accustomed to. Also the toilet was a bit weak in flushing, a couple times it didn’t flush at all. ???? We stayed in room 113. Overall, we had a ‘Grand’ experience, and even got to meet Mr. Russ, as he was greeting dinner guests at the reservation desk!
- 5/5
.
- 5/5
Great hotel
- 5/5
Rooms are well-appointed, including the bath. Staff is friendly and efficient. Location a few miles west of Buffalo off I-90 is super convenient. In-house restaurant plus many other nearby options. The property has all the benefits of a nearby Marriott, but with its own character.
- 5/5
Very comfortable
- 3/5
The breakfast is just so so. The room is not very clean. It seems need some renivation. The floor was nit even. When you are in the room, you can easily hear the voices outside your room.
- 5/5
It was our first stay in Buffalo and it was fitting to enjoy an establishment so rich in history.
- 4/5
Not great breakfast typical hotel buffet but on the slim mediocre side
- 5/5
Amazing stay, staff is super friendly. There’s a gym to use for guests and the room is beautiful outside is beautiful. Complementary breakfast buffet was great and staff there was amazingly friendly
- 5/5
Didn't try the on site restaurant. Not particularly close to anything (30 min to Buffalo, Nigeria, or Canada). Would absolutely stay again if in Buffalo area. Worth mentioning that the hotel is a bit of a shrine to the owner. Newspaper articles, busts, award, everywhere. Every room has a copy of his autobiography. A reserved parking spot for his powder blue roadster...He might be the most amazing guy ever but it seems a little weird.
- 5/5
We stayed for 3 days at the property. It has a charm to it. A lamp or two were not working in the room but overall we loved our stay.
- 3/5
I don't recommend this place. It was unsettlingly strange.
- 5/5
High restaurant with fabulous food
- 5/5
Good
- 5/5
Everyone helpful and friendly. I love this Hotel
- 5/5
From Check in to check out everything was seamless. Enjoyed the maid service. Many hotels are only doing room cleaning on request. The Maids were visible and fast
- 5/5
Staff was very pleasant and friendly. Handled all my needs in a timely manner.
- 5/5
Had a nice night and enjoyed dinner too
- 5/5
This hotel was very unique and
- 5/5
.
- 1/5
The staff is horrible I left never stayed
- 5/5
Excellent service and restaurant.
- 5/5
It was old school luxury. We will stay again
- 5/5
Been there many times, and will continue to do so, that is the best recommendation.
- 5/5
Was great!
- 5/5
Will stay here again. Amazing stay, quiet and clean place. Great breakfast options.
- 5/5
I
- 5/5
It was a great experience. The buffet breakfast was a nice surprise. It was very tasty and the staff was friendly.
- 5/5
Great customer service and location
- 5/5
Felt like home away from home.
- 3/5
Have always enjoyed staying at the original hotel and now this one. Was a little bit disappointed this trip though. I ordered something off the menu that was listed as a “Lite Bite” for $28 but when I went down to pick up my meal to take it back to my room, I was charged 62. I was told I had to order at the bar for that price. What? Also was not given silverware and when I got to my room, the food was cold. Someone did try to reach out to me twice to discuss. I called the number back and no one answered. I will stay there again for sure, but it was just disappointed and confused how something could be $28 if I ate at the bar but 62 if I took out to my room?
- 4/5
.
- 5/5
Didn’t like music during breakfast
- 5/5
Stay was great, staff wonderful felt good to be back!
- 5/5
This property was amazing. It was older, but you can tell the fixtures, such as the furniture, bathroom fixtures, tile, etc., were higher end and well maintained. Though a large hotel, the owner was still around, carrying dishes, greeting guests and making sure all was well ( despite being around 90 years old. The free breakfast was an amazing buffet. The room was very clean and comfortable.
- 5/5
This hotel is gorgeous! The room was spacious, huge jaccuzi, sink and mirror outside of bathroom was great. Lots of nice touches. Very highly recommend.
- 4/5
The bed was very comfortable. Most people staying here were over 65 fyi. Very convenient location near the airport and restaurants.
- 4/5
Wonderful one night stay. Wonderfully friendly staff, especially our breakfast hostess. She made us feel so welcomed. We'll stay again if we pass this way.
- 5/5
Very friendly staff, and very clean and comfortable rooms
- 5/5
Super nice hotel, above the call with staff and room. Great room service.
- 5/5
What a great day… Classically decorated not the most modern, but very clean and very well kept… Highly recommended as a destination! We stayed overnight and we will be back for sure
- 4/5
Hotel is still amazing but you can tell its nostalgic. We had issues with the AC in our room but when mentioned to the front desk the took care of it immediately. We went out for a couple hours and when we returned they had replaced the unit in our room! That was crazy. Air jacuzzi tub worked just fine. Only other things I noticed was some wallpaper separating from the wall and, what appeared to be, gum stuck to the floor. Hotel is definitely cared for. The Memorial Park next door is awesome. For the price however, I would expect more than powdered eggs and dry potatoes each morning. You will not regret staying here but just temper your expecitations.
- 5/5
This hotel was an unexpected treasure. We found this on Expedia and stayed based on ratings which were spot on! A home away from home charming, elegant, great location with all the amenities needed for a comfortable fun stay.
- 5/5
Thank you for a delightful stay The gentleman who checked me in was friendly and helpful It was fast and easy
- 5/5
Well appointed hotel. Professional staff. Clean room with comfortable bed. Would highly recommend.
- 5/5
This is a beautiful hotel, designed for comfort and staffed by people who want their guests to have a great experience. An excellent value, this hotel is one I will happily return to anytime I am in the Buffalo area.
- 5/5
Vieux style mais comme neuf Pas souvent que le propriétaire habillé habit cravatte vous reçoi à l’entré.
- 5/5
Great Accomodation people very friendly and everything was in the one location
- 5/5
Overall vibe was really great. Hotel was quiet and very customer focused.
- 5/5
Salvatores is a first class operation from top to bottom. The front desk, the rooms, the dining and lounge areas all hust make you feel good.
- 5/5
Great stay!
- 5/5
The hotel was great. Very clean! Close to everything. Very safe neighborhood. We would definitely stay again and recommend to anyone who wants to go to Buffalo. The facility was beautiful.
- 5/5
We had a great stay at Salvatores Grand Hotel. The hotel was very nice, comfortable and clean. We even had an opportunity to meet Mr. Salvatore himself. He was a very nice gentleman that obviously cares about guests. We'll be back to stay again someday.
- 5/5
Loved the room. Clean, friendly staff. Reasonable rate
- 5/5
Will return
- 5/5
Definitely one of the nicest places we've EVER stayed at. When we saw the price and hotel name, we thought it was a disconnect. When we arrived, you could see it was one of a kind. You learn that Russel Salvatore, who the place is named after, is an extraordinary man. When you walk in, it's just an incredibly beautiful place. The room was ornate and spotless. Wonderful breakfast included left us wishing we weren't just passing through. Worth going out of your way to stay here.
- 5/5
Great room great breakfast
- 4/5
This is such a beautiful place! Our only complaint was that for having a stunning restaurant attached, the complimentary breakfast for guests is subpar. It would be nice to have more flavor an options for this level of a hotel.
- 5/5
Excellent
- 5/5
Customer service must be number 1 in their business plan because it comes across in everything they do for their guests. Older style hotel which gives it character and charm - the way grand hotels use to be. Older looking rooms but spacious, very clean and comfortable.
- 4/5
It’s okay to be into elegant and antique type of things. Enjoyed my stay but they should remodel
- 5/5
Love this place. Russel works from sunrise to sunset ensuring every guest is happy! The staff is great!
- 5/5
We absolutely loved our room! Always a nice hot breakfast too!
- 4/5
Campy Patriots and Hero’s Park and hundreds of illuminated fake trees make for interesting visuals. Very nice coffee service in room.
- 5/5
Beautiful property. Quiet with lots of parking.
- 5/5
Everything about this hotel was exceptional-room, lobby, hallway, breakfast buffet, staff, etc.
- 5/5
Overnight, hotel is like a trip to ‘70s Las Vegas in terms of decor. That being said it is comfortable and clean.
- 5/5
Friendly staff and accommodations
- 5/5
So classy and old style. I loved it. Great location and comfortable
- 5/5
Fabulous hotel stay. Impressive rooms and friendly professional staff. Great trip!
- 5/5
Great Stay, food in the restaurant was excellent. convenient location.
- 4/5
And the faucet water knobs were little loose.
- 5/5
Excellent boutique hotel and restaurant.
- 5/5
I loved the place. There were 2 very small issues which I can't blame them for because I didn't report them. I'm sure that if I'd have asked them to take care of them they would have. I couldn't get the microwave to work, and I was unable to adjust the temperature on the air conditioner/heater, but the temperature in the room was really pretty good so I said nothing. And I didn't really need the microwave. The breakfast was very nice and it was great having the airport shuttle available. I would stay there again if I was back in the area again.. It had the highest rating of all the ones I looked at booking.
- 5/5
Very nice hotel!
- 5/5
Great place to stay
- 5/5
Very comfortable.
- 5/5
Old fashioned hotel, but in the best way
- 5/5
The ambience and decor was great
- 5/5
Very quiet stay.
- 5/5
Loved it ❤️
- 5/5
It was a fantastic stay for sure! Check in was a breeze, the whole place was clean, and it just had that old school look and charm to it. We decided to enjoy the steak house while we were there. Best move of the night as the service, food, and ambience was top notch!!
- 5/5
Very clean and always nice. Wonderful place to stay!
- 5/5
We had a lovely time. Staff were excellent.