DoubleTree by Hilton Denver - Westminster

Stayed multiple times. Been good every time

The refrigerator in our room did not work. We were given free breakfast tickets in exchange. The pool was not open (not disclosed ) and we were there with a bunch of kids for a tournament.

The hotel was an older Double Tree, but well maintained and clean. Our room had some door issues and we reported when checking out. The pool is under renovation which would have been nice to know when booking. However, they did provide an alternative which was about an 8-10 minute drive.

The stay was pleasant enough. Rooms were clean, breakfast was adequate, free parking were all nice to see. Should consider additional lighting in back parking lot area to thwart vehicle break ins. Kinda dark back there. Overall a good place to stay.

It was great

Exceptional

The Pool was closed which really bummed out our kid, and that was a main rteason we picked this hotel but otherwise it was a good stay. the front desk person was very accommodating with some other things and helpful!

Staff were great. Easy booking. Got 2 cookies at check in because I was having a rough day.

There was not a laundry bag in the room. The blow dryer was marginal. Room was clean Staff was good. It would have been nice to have coffee available in the lobby in the morning. Over all it was a nice place.

It’s and old building. I would t say it’s dirty. For the price it’s not terrible. I would suggest a Holiday Inn Express for a little more, at least you get breakfast.

Great experience overall! The dinner menu and bar and staff were excellent! Great customer service and staff! My room was a double queen bed, very spacious and clean!

The lighting in our room was minimal. The coffee machine was still full of grounds from the previous people. Our car was sprayed with sprinklers and left hard water spots. Our room was very noisy because Sheridan blvd right below.

Pool was closed for renovation. Had to leave early for an emergency and was denied a refund. Not a great experience, won’t stay again.

Other than that - wonderful place to rest our weary heads.

Great room, great staff

Dirty, a lot of things are broken in the room. The staff at check-in was unhelpful and kinda rude. The location is actually bad right by the highway especially if you get a mountain view room, so you pay extra, but the reality is you won’t be able to sleep as the highway noise gets very loud in the room. Thankfully Colorado has so much to offer to compensate.

Fallen away. Beds were comfortable. Located in a great area next to freeways, food courts and shopping centers

The AC in the room wasn’t to great but other then that it was a nice hotel.

Pool was under construction

Great for a one night stay. Comfortable room. Nice dining facilities right on property

Our stay was great! The room had a great view and everything was nice and clean.

Center. Which was okay but someone pooped in pool trip was short. The a/c in the room barely kept it cool the drain in the tub didn't drain very good so feet in soap water the whole time while in shower. Our keys stopped working. The 2nd day and parked behind building it was a pain going all the way around with baby in hand food and 2 young kids after a long day.

Great staff, very clean room! Would recommend!

Hotel employee helped us out

Friendly staff and clean room.

I had a great stay, checking in and out was really easy and seemless, the front desk agents were very nice and friendly. We came back to a turn downed room each day which was very nice and appreciated! Overall the property was well maintained and clean.

No microwave in the room 😳

It was a wonderful stay! We enjoyed the fitness room too!

Our toilet wouldn’t flush. Room smelled like mold and mildew so bad that we switched rooms and the second room was just as bad. So we just left and went to a different hotel!

The pool was closed and the pizza was very bad for the room service deal. Otherwise, the cleaning staff did a good job and the location was clean and service was helpful.

Beautiful views Yummy cookies

Quiet and clean - breakfast in the cafe was good. . .

Good

The staff was helpful and kind. Breakfast was delicious. However, it was expensive.

Habitación limpia, camas cómodas, delicioso desayuno y parqueo cerca del hotel.

Great view clean and friendly

Clean and quiet. Didn’t realize it was next to a very busy highway. It was a bit loud at night.

Clean and quiet. Didn’t realize it was next to a very busy highway. It was a bit loud at night.

Location

Location

Staff very nice..

Great place to stay and quiet neighborhood.

Love

It was a bummer that the pool was closed. The alternative area was great!

Nice property. Clean room but showing a bit of aging in bathroom and room.

The air conditioning would not get our room cold and the shower was small. Pool is closed for renovation and there's not really a usable office business center

Staff was cool and room was clean had no issues with anything

Pool is down for remodeling. The property is dated for sure, but clean and the staff was excellent

I like my stay there. It was clean and comfortable.

My window was overlooking the roof, which anybody could’ve been walking the roof going through my window, but nobody did but still

The staff was really friendly and checked up on me to make sure everything was fine My window was overlooking the roof, which anybody could’ve been walking the roof going through my window, but nobody did but still

The location was good for us. The restaurant was better than expected. Property was clean. Staff was very nice.

Clean room great food

I enjoyed staying at the doubletree in Westminster ,CO. The staff was very courteous and professional . I always enjoy the welcome bag as well. The Room i received was very spacious , comfy , and beautiful room view as well. Very picturesque . Thank you for making my stay as comfy as possible .

Superb

Our hotel room was extremely spacious and clean

The location Clean and very close to food and other things

The location Clean and very close to food and other things

This is a low budget motel, not a quality Doubletree/Hilton hotel. Door to bathroom hits the tub. Nasty carpet, walls and mattresses. AC/heat does not work properly. Noise throughout early morning. Day shift staff beyond extremely rude. Upon checkout left phone in room and was not allowed to retrieve it until escalating. Unprofessional and rude staff Collin and Meghan will say it is the customer who is a problem without looking at their conduct. I was filmed by an employee Katie on her personal phone, even though there are cameras in the lobby.

Staff members were professional. Breakfast was very good and wait staff were very good.

Not a bad place. Not really close to anything. But it was a bed

The room was very clean

Will not book again

Shower didnt drain and the room heater didn't work but overall great for the price

The friendly greeting from hotel staff upon arrival. She was very sweet! The beds are terrible!! They are sooooo freaking hard. If the owner sleeps on something like this every night they would agree. Also, the water wouldn't drain in the sink, toilet leak

Very good

The friendly greeting from hotel staff upon arrival. She was very sweet! The beds are terrible!! They are sooooo freaking hard. If the owner sleeps on something like this every night they would agree. Also, the water wouldn't drain in the sink, toilet leak

Everything was amazing. Staff was friendly. Very clean. We didn’t have a chance to eat there but the warm cookies they give you at check in were delicious

I recently stayed at the DoubleTree Hilton, and while the staff was absolutely fantastic—friendly, attentive, and welcoming—the hotel itself was quite disappointing. My room’s AC wasn’t working, so it was extremely hot and humid with barely any air circulation. I also noticed a strange smell of weed in the hotel, even though it’s supposed to be a non-smoking environment. On top of that, the pool was closed during my stay, which was really disappointing. Overall, the building needs some serious updates, but the staff was a bright spot in an otherwise underwhelming experience.

Superb

Hotel was clean and very affordable. We’ll be back once pool is open !

The breakfast add on was great

We were in town for a convention and the Doubletree was more affordable. The hotel was very clean, is in a great location, and the bed was amazing. Our only concern was the toilet did not flush well. Otherwise, they had reasonable dinner prices and I would highly recommend it.

Exceptional

Original hotel room smelled of vomit and disinfectant spray and the desk clerk got me a new room. New room had heavy deodorant smell and it appears that the hotel was trying to mask another bad smell which I am thinking might be mold.

Had a great time

Clean, friendly staff

I booked for a swimming pool. And they had theirs being renovated!!!! Would have been nice to know before booking

The ground floor was beautiful and the staff were very friendly.

Breakfas no invcluid

Very good

The staff was great The bathtub was clogged

Exceptional

The bathtub was clogged

The breakfast was excellent!!!! The staff is outstanding!!

Pool was down

No microwave in room and the pool was being renovated.

The view was outstanding

our go to place to stay, now the staff is starting to know us. thats awesome ! our home away from home.

The room were great!

No microwave in deluxe room

The staff was amazing!! We had a tough time getting in from the airport, not their fault, I asked if we could check in early and they easily accommodated the request. I asked about any additional charge and was told that if it’s available, there isn’t any; they would rather have happy guests. That set our vacation back into the right path and we knew we would be taken care of from that point forward. We were offered warm cookies (yay for Double Tree experiences) and headed off with our room cards and a nice quiet room. Megan did an amazing job. The restaurant on property provided great breakfast buffet options and a very respectable dinner experience as well.

Hotel did not have secure internet connection for me to use. I cannot work and was not productive due to no secure internet connection. My room smelled of strong air freshener and I ran the fan the entire night.

Exceptional

When I booked on Expedia, it did not say the pool was closed. It said it on the hotels website. They accomadeted with passes to a rec center. Just a horrible stay.

Pool was being renovated. We would not have booked here had that been known. No cleaning service.

The pool and hottub was under construction so that was sad. Staff was super nice and gave us ample water bottles when asked! Amazing view in our room which was definitely the best part

I booked a two-room, two-night stay at this hotel, but upon arrival, I was informed that my reservation had been canceled and that there were no rooms available for my party. This was especially frustrating after coming off a delayed flight. Despite having prepaid in full, the hotel failed to honor the reservation or provide any reasonable solution. When I explained the situation and that the flight delay was completely out of my control, the staff was unhelpful and offered no assistance. To make matters worse, they have refused to issue a full refund for services they did not provide. Being left without accommodations after a long and exhausting travel day is completely unacceptable. I would not recommend this hotel.

Room had no AC. They switched me to another room which also had no AC. Waited well over an hour for it to be fixed.

Toilets are low to the ground. Bad repair patch on ceiling. Toilet kept running, fixed it twice.

Facility was pretty clean but dated. At least the rooms are very dated. Staff was very friendly and helpful. Breakfast was too pricy for the quality being offered. We opted to go out for breakfast. Pool was under construction. Views were pretty cool facing the west if you dont mind the highway noise (we didnt).

Yes

All clean

Clean room

First off the hotel room looked nothing like the picture. Did not stay in room often but it’s a nice stay if you’re going to be out a lot. Not so much for being in the hotel all day.

There was water linking from the ceiling and the pool was closed

Great room, wonderful friendly staff.

In room 705 the toilet was barely flushing but everything else was pretty good

No

I love my view and the room, the traffic all night was terrible and the pool was under constriction so i didnt get much sleep and I didnt get to swim other than that my stay was ok

Everything was perfect

Staff, easy parking, restaurant on site, close to shopping ,

Clean room and very pleasant staff.

Room needs updated. Mirror in bathroom needs to be replaced. Staff was friendly.

Room was spacious and comfortable.

No free breakfast

The rooms were small and had no microwave. Definitely didn’t feel like a 4 star hotel

room was great and service was great as well

No pool or hottub

Your staff is amazing. From the front desk to the restaurant, never have I ever been trated so eell. Keep up the great work.

This was an average hotel

We came down from Wy for two nights for the Bronco game. We feel we have discovered our go to hotel for any events that we come to Denver for. Staff was amazing and locale was great. Johnny C

The people at the reception are 100% friendly but the rooms are dirty the carpet you can smell it. Is dirty.

Toilet in room was so loud and took forever to fill up. Paint was crappy, shower head was not very good!

Yes, our stay at the double tree was great. Clean room, sufficient service, top tier customer service and etc. I dont remember ghe front desk Clark's name but she was great friendly and exceptionally fantastic.

Pool was down, breakfast you have to pay at the restaurant, and the air conditioner did not work.

That the pool was down , but wasn’t told that when booking

The property and staff were great, especially since I came in so late Didn't like being right next to a very busy and very loud highway

We’ve stayed before. Didn’t realize there wasn’t complimentary breakfast. Also we had requested king bed & got 2 queens.

Clean room,

Everyone was very attentive, the rooms we’re great and very clean.

The staff was very friendly very disappointing. The pool was under renovation. Wish that would’ve been posted before I booked. Breakfast was very subpar a little on the expensive side for just to buy a soda from their little convenience area a bit noisy on the freeway side, but all in all it was a good stay

Stayed multiple times. Good place to stay every time

Clean room nice staff easy parking

There was no working hot tub. The swimming pool was out of order and the breakfast was not free. It was $50. The room needed a lot of maintenance.

It was in a good location for us and the service was great

Clean and nice

Room was perfect

This hotel was very conveniently located for our Christmas visit with family in the area. Even though it is an older property, it seems to have been renovated within the last few years. Our room was clean, well maintained, and comfortable. The staff were all very friendly and helpful. Morgan at the front desk was extremely kind and very helpful. The best feature of this hotel is the view of the front range on the Mountain View side of the building. Lastly, the hotel is very pet friendly and our dog had a wonderful stay.

Cleaning room quiet place I love it is the best I will never forget

Not knowing there wouldn’t be a working pool/hot tub

It met my expectations

Everything was great. The room was really hot and the fan only blew hot air, when asked if it could be fixed they said they would go up and work on it, but it was still hot after they worked on it (if they even worked on it)

All was good!

Our room was extremely hot and the thermostat wasnt working to adjust the heat. Once we did get it turned down the next morning the cleaners turned it back up so it again was extremely hot. There is not breakfast included despite the description and the pool was getting renovated while we stayed. Our bedroom window leaked really bad as well

Clean hotel, good rates and friendly staff. Have stayed here my last 3 trips to Denver and will continue to!

Staff was courteous.

Room was ice cold the entire night.

Clean room.

The hotel pool was closed and under construction without warning. The restaurant was only okay as far as food goes and not open for lunch. This was the first hotel we’ve been to that doesn’t just offer complimentary coffee at any given time downstairs by the lobby or eating area. If we wanted anything between the hours of 11-4 we were not able to use the restaurant or even get a hot chocolate there when I wanted one and I just had surgery so the concenience would’ve been nice but it just wasnt there.

staff nice. room was beautiful and clean

Quiet, clean, the nightlight.

Renovating hot tub and pool with no notice on their website. Wouldn’t have booked if that information was provided.

Great place to stay overall

Great place to stay overall

The staff was incredibly friendly. The rooms are clean. It's fairly quiet, although some Highway noise does get through the external windows. The only issue I had was the thermostat on our room was stuck at a higher temperature, which made it pretty warm. Not bad enough to ask for a different room, though. Great place, will look for this one again in the future.

Front desk staff were friendly and great. Our particular rooms issue is that anytime the air went off or on it made this loud noise and it was so hot no matter what I put the thermostat on. Also the pool/hot tub were out of order and that was one of the reasons I chose this hotel. Room 305

Clean rooms and amazing breakfast!

I had to fix the toilet myself, it wouldn't fill with water, It was gross, and no pool or hot tub which is why I booked this hotel, this is on my list of hotels not to stay at again.

Staff are always friendly and the place is in a great location. Rooms are clean and beds comfortable.

Yes

Greta place to stay breakfast was really good

Free parking, clean room, friendly staff

the staff here is awful and charged my card multiple times and they couldn't give me an explanation.

Undergoing a facelift so a fair bit of construction noise and no pool access. Restaurant was fine, typical markup on mini store items so stock up as this property doesn’t have much around it. Staff was great and room was clean.

Clean room and restaurant had good service and food.

Room was large and check in was a breeze. The person at the front desk was very kind and even informed us that the bar was open until 10 and breakfast starts at 6. The cookies are always a nice touch. The only thing I would change would be the tv! Having a smart tv where you can connect to Netflix/streaming services would be a nice addition but it’s not a deal breaker. So far everything has been very nice and definitely worth the money spent!

Everything was good, except the receptionist. Would be better if she's a little friendlier as a customer service representative should be.

Carpets were wet, entire floor was extremely humid, and the pool was closed and there was no notice of pool closure

Best

Food was great. Pool was closed.

nice clean room

The hot tub was under construction when we were there.

I was charged for breaking and the pool and spa was closed why advertise that when it’s not available not happy about that at all didn’t not want to travel to another property to use facilities

Room was always clean and ready to go when I returned after the days activities. Staff was always helpful and ready with answers to my questions. Good stay.

The room was lovely! Clean & quiet.

Did not use hot tub

Nice to have a full service kitchen and bar.

They did try to get the air conditioner working better, but it still did not. It was not muggy in the room. The real bummer was hot tub and pool was closed. And that is one thing that I always book and try to do on our vacations, this was our third place to stay, and this was the only one that did not have everything working and we paid the most for this hotel, which I was a little discouraged. This was our week's vacation and this was our third place to stay so overall. It did not meet our expectations. They did offer a complimentary breakfast for 1 Day Out of the 3 days. We were stan due to the pool and hot tub being closed.I felt that they could have done a little bit more than that for the price of this hotel.

Additionally, we called front desk on the first evening to get the bedding for sofa bed (which I have no clue why it wouldn’t be there already?) and they said they would bring it right up. Never came, so two hours later called again to ask if I needed to come get it myself as my kid was ready to go to sleep an hour and a half prior?!? They finally brought it up. Another day we asked for an extra towel. Nothing. The next day we had to go to the front desk to go get it because they never brought it. Very disappointed and I hope (and told front desk) not to assign another family in that room until they fix the toilet issue. Also, terrible mold issue that I’ve never seen in the tank of a toilet- completely black and disgusting!

Everything was great and I plan to stay there again in the future!!!

It was dirty, the food lasted at night was terrible, the toilet was broken, the window to the outside doors not seal. We're not going back

This was my 2nd stay here and will definitely staying here on my next visit to Colorado.

The Heating/cooling system needs to be updated. it's very loud and difficult to sleep when it is on

Very nice including customer service but some areas need a face-lift

The welcome was excellent and the hotel was nice and clean..The only disappointment was,the pool and hot tub was under construction..

Overall, my stay was great.

The hotel room was clean, like the sheets and bathroom but the carpet in the room needed shampooed. The night front desk lady was nice. We didnt eat at the restaurant.

If you’re booking through a third party, I strongly recommend calling the hotel directly to confirm your room type in advance. Otherwise, you may end up with a different room than expected, which can be disappointing—especially for couples.

.

I liked this hotel except for 2 things. Their cooling system is a swamp cooler so my room never got cold, only cool and humid. And the room didn't have a microwave. I won't be staying again because I need a true air conditioner, not a swamp cooler.

The room we stayed wasn’t up to par for a Doubletree Hilton or any hotel. The AC did not work and at 3am we could not sleep or beer it any longer. We had to switch rooms in the middle of the night 3 floors down to a smaller room that had a working AC, but the mini fridge did not work. No refund or reparation were offered.

Great experience!

Like the pool

We never ended up staying here because the room was disgusting! It was stained and smelled and there were several broken items. After a lengthy process, we were refunded. After several days we have been charged again by Hilton! Trying to get a manager on the line is impossible. Will never stay at one of these hotels again!

The property itself is nice and the rooms are very spacious. I would say overall the staff is very pleasant. The only complaint I had that I addressed while I was there for the manager to know was that I left around 11 AM one day and returned around 9:30 PM and my door was left open from the maids. I’m just thankful that nothing was taken as I had Some valuables there that did not fit in the safe. I’ve stayed there twice now and I’ll probably stay again.

Our stay was comfortable and the room was much larger than expected. Comfortable bed and pillows. A bit bare bones on decor and ambiance of the room, plus the bathroom was kind of outdated. Tub looked worn, as did countertop and the tiles on the base. Wish the lighting had been better and a full length mirror had been hung in the main area, not just in the bathroom!

The Bath Tube In RM 431 need replacement or Refinish? Don't believe me ?? Take a look see.

I checked in at 5pm for my king suite room I paid for when I was told they did not have that room I was put in a regular king room with a view of the parking lot and I was supposed to have a view of the beautiful mountains when I got to my room and realized that I didn’t get anything I had paid for I called the front seat and was told again they didn’t have the room I paid for so the clerk offered to comp a dinner I agreed and ordered dinner! When I woke up the front seat called to say I had a balance from the night before dinner I explained what happened and was told that was not what the clerk told them! I ended up paying the amount due because it’s not worth arguing about! I feel like because I went through a third party I was given a basic room with a basic explanation that they didn’t have any other rooms available but on top of that I was lied to about making it right and ending up paying more money to eat at their restaurant! The room itself isn’t terrible the toilet was running all night, like I ran to get far away from this place! Very unhappy and beware of the risk of third party reservations!

Everyone was so nice and helpful. I recommend the prime rib on Friday Nite

Thanks

Convenient location.

awesome place

Clean

Would definitely come back.

So, the first room we check in smelled like smoke and the refrigerator was broken. Changed rooms and the AC ran all the time and the room was still hot. The toilet wouldnt stay up There wasnt a phone in the room. Last, service in the restaurant was poor. Worsted place i ever stayed.

Everything about this hotel is five stars…except one crucial detail…the A/C in the rooms are garbage. Our initial room was miserable, after two hours with the stat on 60, I was still sweating. Moved to a second room, which was much better, but still not comfortable. The rooms have individual units that I’m guessing to be some type of water-cooled system. If you like to sleep with a room temp 65-70, don’t stay here. Especially in August.

Extremely comfortable beds, self parking, on site restaurant, indoor pool

The only complaint was the shower had no hot water it was very cold both days.

Very comfortable, clean and staff was excellent.

The Bar and food was nice and comfortable friendly staff and an overall good experience to order food and drinks from one night we were there. There is a lovely patio out back where families sit together which was nice. If you are expecting the Hilton double tree standards from 20 years ago don’t stay here.

Better than most hotels ive stayed in

Staff was friendly and very helpful.

The only disappointment is the oool and hot tub look oddly cloudy and dirty, otherwise great stay.

This property was extremely quiet away from the interstate!

The hot tub was dirty

The bed are very comfortable and the room is very clean! The options for things to do/eat around here are good. The lady who checked us in was amazing, very kind and helpful!

The only complain I had was that the room smelled like smoke.

The staff was very personable and helpful.

Need to mention how old the building was built. this was not bad but could choose a better one

Nice

Supposed to be a delux king bed. Got a dirty 2 bed queen room

Will be staying again

Too noisy at the nights. Everything looks kind of old.

I was really looking forward to this trip as a vacation for my family, but instead I was charged for a reservation I didn't even stay in. I had booked the reservation for the weekend, but was charged for the same day I made the booking. The staff was rude and unhelpful and they refused to modify the reservation or issue a refund. My card was still charged, and after this experience, I will not be staying at this hotel.

The front desk staff was average. Not really enthusiastic about their job. Nobody explained anything- not breakfast or WiFi. The server in the restaurant was amazing. The bathtub was rusty, which could easily cause poisoning for anyone who showers in it. You’re going to get sued if you don’t figure this out. I would’ve expected more quality and cleanliness for a Hilton hotel.

Was a great hotel. Only issue I had was the air conditioning didn’t work very well through the night.

Great as always. Eden in the Restaurant was great. Love all the restaurant workers. Year after year they are great

Was a great place to stay, very friendly staff! Unfortunately the air conditioners dont keep the rooms cooler than 73 degrees. Very uncomfortable for the summer

No ac it was so hot we had to use my baby’s fan stroller, leave the fridge open and open the windows for some air my kids and I were so hot we could not sleep comfortably we were constantly waking up we told the front desk a few times but seems like no one ever came because it was hot our whole stay and one of our beds wasn’t completely cleaned because I found a towel between our sheets we were told housekeeping was going to come but they never did, it’s sad because it’s usually where we stay when we visit family but the place has gone downhill that was definitely our last stay there

Excellent hotel. The service, the food, the cleanliness

Friendly staff.

The pool and hot tub was nice.

Decent stay

Have stayed at Double Tree in Denver and one of best stays at a hotel! This time not so much! Our A/C wasn’t working so told front desk about 8pm on 1st night. Said couldn’t change rooms cuz hotel was full. At 5am went to front desk and they sent up 2 fans and said the maintenance person would repair that morning. Was gone all day and returned later that night to still no A/C. Went to front desk and for some reason did not respond to service ticket. Tried to find us another room but nothing available. Told front desk very unhappy but checking out next morning. Very uncomfortable night again. Next morning went to front desk to check out and ask to speak to manager. Manager not in but did offer us free breakfast but were needing to get on the road. Said would have manager contact us when they got in. This is 5 days later and still no response to our complaint. Won’t stay at this Double tree ever again.

The air did not get cold. Ice machine did not work. .the hotel did not take cash so i had to run to fnd a bank to put the money in so i could use my debit card

Very very nice Hotel. Really enjoyed our stay . The rooms are very quiet . Beautiful place. We took our Dog with us . We found a Daycare for Doggies. We let him stay there for we were attending a funeral . Didn't want to leave him by his self at the Hotel. Place is called DogTopia if anyone needs Doggie Daycare Service. Absolutely loved our stay everyone was so nice . The beds and pillows very comfortable . Thank you for everything!

Comfy beds, okay breakfast, ice machine wasn’t working on 5th floor

We asked for linens for pullout bed at the front desk and was told house keeping wouldn deliver and never cam

Air conditioning is a major issue! I love Double Tree but will never book here again! Slept hot every night they gave us a fan helped a little. The rest of the Hotel was great but Hilton knows there is a problem and not doing anything about it. Every person we knew there had to move rooms!

AC did not work. I was told that they had swamp coolers and that was the best it worked. There was no thermostat but it felt like it was in the mid to high 70’s. Bathroom faucet was leaking so items that we left on the vanity top would get wet. Kitchen was understaffed and no self serve coffee had to wait every morning. I would expect more for the brand and price.

The hotel staff was very helpful and friendly, but the room was only cooled by a swamp cooler and never cooled down. We couldn't sleep because of the warm temperature of the room and had to go out and buy a fan.

The area is great, safe, and convenient. The rooms are not that great. They need maintenance

Overall great hotel however there is no A/C and the room was uncomfortably hot the entire night

Perfect hotel for family trip with pets

The air conditioning didn’t work and the bathtub did not drain. Spoke to multiple rude staff who said they were working on the AC. 3 days of our trip we didn’t have properly working air conditioning. View was nice, location next to highway was nice.

We arrived at 6pm to check in and were told that they didn’t have a room ready for us unless we wanted to switch the type of room from 2 queens to a king with pull out. This was not really a great option as we had 4 adults. They asked us to wait and gave us a $25 voucher that was only good for food in the restaurant. We waited the 30 minutes and were then asked to wait another 10 minutes because they had to change a light bulb. All of this was fine until we got to our room and it was warm so we turned the temp down. We left for a couple of hours and upon returning to the room it was still warm but cool air was coming out so we assumed it would get better. We also tried to use the food voucher but the restaurant was sold out of pizza and a couple other things. The room never cooled down and upon asking about it Sunday they told us they could switch us or give us fan. We took the fan because we were leaving for an event and did not have time to switch all of our things. If this had been just an issue with our room I could understand a little more however the other people we were with had the same thing and we were on the same floor. I stayed in a Double Tree 3 weeks prior in the Cherry Creek area and had a great experience, I was definitely disappointed in this location but will still stay with the Double Tree brand.

Bottom line is that I was disappointed upon arrival and immediately tried to change hotels but I was trapped in the Expedia nightmare…that part was obviously on me.

The first room I was put in smelled like smoke. Not the hotels fault. I was switched to another room. Room was hot. No matter what they did it didn't get cooler. I was actually told to open the window a bit for circulation. WHAT? I was right on the roof & saw a few men out there working. I'm traveling alone so NO I will not open the window! Maintenance man brought me a box fan to use, which helped.

We showed up at this dated hotel with a reservation for a king bed. We were told they did not have a king bed for us, they only had two beds. Then we got to the room and the air conditioning was not working well, we were told they were having a problem and offered us a portable fan.They were not sympathetic to to our situation, blamed hotels.com for overselling our bed type. When we finally found a phone number for hotels.com, they blamed Double Tree and said they would try to get us a refund. Just got an email, no refund. DO NOT book through hotels. Com if you want a hotel to honor your reservation and do NOT stay at this hotel, it needs updating badly from the decor to their air conditioning units. Double thumbs down all around!!

the ac didn’t work even after they fixed it, room was hot

Rooms are so hot. They use a swamp cooler for their hotel, making the room, hot, musty, and humid.

Although recently "renovated", this property has gone downhill with respect to the cleanliness, customer service, restaurant food quality, and property condition. Some of the staff was friendly and polite, but others were not. Also, the rooms are only partially renovated, and we did not see security on the property during our 5-day stay.

Room was nice, highway noise was very loud at night.

Ac wasn’t working after hours but front desk was very helpful about getting a fan or offering to switch rooms

Great convenience

Super friendly staff.

Couldnt eat at hotel as they had water problems. Rooms also no water for couple hours or so

4 days family visit. Hotel was close to them but room air conditioning didn’t cool the room in the afternoon and evening. Floor tiles in the bathroom were broken. Breakfast buffet was way over priced.

Comfortable stay

Friendly staff.

Great stay and would definitely book again if in the area! Clean, easy access to everything, great parking and staff were efficient and pleasant.

Temperature control not accurate

Tub wouldn't drain

Good view on the moutain side

The stay was amazing!!

We always enjoy our stay here. The hot tub and pool area are very nice and the hotel staff are always friendly.

The check-in process was a confusing and the locks on the doors needed to be maintained.