DoubleTree by Hilton Hotel West Palm Beach Airport

The room was as clean as it could be as old as it is.Carpet needs cleaning smelly. The only mirror in the room is in the bathroom. The breakfast was very good. On my next stay, I'll choose a different property.

Property is good but no free parking $12 per day, breakfast buffet $21 food selection not worthy for that price

I didn’t like that. They didn’t have coffee around the clock at the lobby.

Very nice property. We dropped our bags off ahead of the time and the front desk made it very easy to do so. The airport shuttle was very easy to use.

N

Good

wifi did not work for the first 2 days, aside from that, it was fine.

Loved the hotel itself - sofa in addition to bed was great for watching TV. Everything was clean and well maintained and staff was friendly. Restaurant and bar were excellent, just wished they had opened a little earlier. Having to pay to park wasn't great but it was a minor inconvenience. Will definitely stay here again when we need a place.

Very clean room, shower could use better pressure

Staff was friendly and helpful Breakfast was not worth the $25 USD Plenty of parking.

Dirty and would not stay there again

The room was clean, the rug in the room and the hallways smell very old and mildew

It was a nice Hotel.

The room was super clean, staff are so sweet, breakfast was so so good and the parking was safe.

Thank you so much for all the love and attention.

Eduardo was very helpful and sweet! Also, the sweet raccoon was a pleasant surprise and so sweet. We loved him.

Staff were very friendly and professional. Location is very clean, rooms need better lighting but overall it was good.

PARKING FOR EVEN HANDICAP WAS CHARGED BUT NOT AT THE OTHER Double tree. Very dirty Shower handicap bar was loose and almost ready to come toilet had years of gunk in there, got pictures

I know I won't be staying back at hotel ever again. The carpet in the room has a smell, it was bearable but could tell it needed cleaning, also on my 2nd day the toilet stop working. The room was very dusty, u see the night stand and table had dust all over it. Also the phone in the room wasn't even working I had to call direct line which took anywhere from 8-10mins when it does work and they rarely had someone at the front desk when I needed help or had issues. No thank you . Not be getting my money again

Rooms on the rear of the hotel.border rte 95 and are noisier than the front.

There is a fee to park on the property now other then that everything is good

Gym is not maintained. Room is not well staffed with towels, hand soap, etc. sink could’ve been cleaned better. I’ve stayed at other Hilton’s and it’s been fine so they just need to upgrade this one a little better. Front desk staff was very friendly and helpful though

The staff were very nice. Everything was good. I’d recommend bathrooms updated in future but I’ve stayed here multiple times and the staff is great.

Exceptional

Great location, variety of food and the property is quiet and well maintained

We was only one night.

If it weren’t for the knocking on my door at around 0900 and waking me up 5 stars. I was in town for the last of 7 shows over Memorial Day weekend. We didn’t get back to the room until after 0300 after a long three days of traveling and 7 shows. Checkout is at noon so why go around knocking on doors waking people up around 0900? Other than that it was a pleasant stay. I do have to say the cookies were delicious and the front desk staff were great!

Beautiful clean room, great staff

When we go to our room (5th floor). There was a huge cockroach in our room. We went to reception and wanted to change our room but hotel was full. They gave us complimentary breakfast for our stay which is nice. And they said they will change the sheets. But the housekeeper gave us sheets and left the room without changing it. And there were no new pillow cases also. Other day they changed our room and upgraded it. Except housekeeping part, they were helpful.

Clean and comfortable.

Proximity to the airport and the Port of West Palm. Staff was friendly and knowledgeable! Our stay could not have been better.

Proximity to the airport and the Port of West Palm. Staff was friendly and knowledgeable! Our stay could not have been better.

Convenient to airport

Clean room

Excellent customer service from everyone that worked here

Everyone very friendly and helpful. Needed 2 days of quiet and got it..

Great hotel to stay

Easy accessibility to the airport and friendly staff. Being on the west side of the freeway increased the traffic noise level. Was surprised that I had to pay for parking in a location like this.

The staff were helpful and friendly and check in was easy. The cookies and water was a nice touch. The rooms here definitely need to be updated they smell of mildew and are just in poor condition. The traffic sound is very disruptive of sleep too.

The staff was very helpful

Exceptional

Clean room excellent breakfast and dinner pool relaxing and calm front desk staff top notch along with food service staff and bartenders housekeeping and who doesn’t love fresh cookies!

Ok no microwave room Noise by airport

Ok no microwave room Noise by airport

There was a teared sheet on the bed

The manager was very accommodating. We had issues not finding the information from Expedia and he took care of it and checked us in and deal with the issues later. I'm grateful for the help

Clean room great staff

Wasn’t crowded Noise from expressway

Noise from expressway

Exceptional

Nicely decorated, well maintained, and smelled good. Beds are 10/10. Will stay again anytime.

- A dead cockroach in the bathroom. Despite having booked and paid in advance, the hotel's computerized system wouldn't allow me to change my room to a better one on a higher floor, even if I paid an extra fee. Poor cleaning; the room smelled musty.

Location was convenient and the staff was very friendly! Nothing

Location was convenient and the staff was very friendly! Nothing

Exceptional

Provided great customer service

The staff, all shifts, were great!

nice place, good service, slowest elevators on earth tho

Was charged full price for breakfast for just a glass of apple juice. That’s a little expensive

This is a very nice hotel. The hospitality was amazing. The facility is clean and the breakfast was really good, as well. The shuttle service was a nice bonus to help us get to our cruise.

Very clean, the staff was very polite and professional. They even had airport shuttle and took us to the port for our cruise

Close to airport and had shuttle Elevators were broken and the staff at the front desk was horrible. They didn’t even have a key for us

Very clean, the staff was very polite and professional. They even had airport shuttle and took us to the port for our cruise

Close to airport and had shuttle Elevators were broken and the staff at the front desk was horrible. They didn’t even have a key for us

Disappointing

Disappointing

The pillows were terrible. Other than that it wasn’t to a standard I would expect at a Hilton. The restaurant staff was wonderful. The manager was exceptionally professional, pleasant and in control of the staff.

Very convenient from airport and shuttle driver was a very professional guy plus everyone was pleasant and respectful N/a

Very convenient from airport and shuttle driver was a very professional guy plus everyone was pleasant and respectful N/a

All 👍 good

Staff was super friendly especially front desk. The rooms need an update for sure. Bathrooms are super tiny. Overall would recommend for a quick stay.

Exceptional

everything well

Only one elevator was working and the wait was very long. When I booked the rooms I was told the breakfast was included and parking, when we checked in nothing was included!

Noisy room, strange consistent , intermittent noise, kept awaking me. Asked to change rooms and talk to manager, however, I was never contacted, left one day early, would like to be compensated for that

Exceptional

Great place Great Time will return

Clean room

Clean room nice day the staff could be a little more friendlier

Location Toliet could have been cleaned better but other than that it was good

Toliet could have been cleaned better but other than that it was good

Clean room. Easy parking.

The room was very clean and the bed was very comfortable. The shower got hot with great pressure, which was my favorite part.

-in.

Bad

Safe and closed to the airport

Noisy rooms because it is next to the highway, but convenient. Bar and restaurant on site, though we didnt use them.

Nice place. Rooms are very tired and AC is crazy loud. Staff tried to help but all rooms were taken.

Hotel was great, friendly staff.

Yes

Ease of getting to hotel via shuttle and proximity to airport. Staff were kind and breakfast very good.

The reception looks better than the rooms. They still have those cheap shower curtains rather than glass. The beds/rooms look clean. Breakfast was ok. Be mindful of extra random charges. Check your bill.

Great customer service

Drains didn't drain well at all. Taking a shower was a hybrid bath. Super loud bangs all night from doors slamming or something else.

Shuttle great. No shops in walking distance. Staff great. Room musty & very damp. Staff unable to fix issue. Highway noise is an issue

Had a great time!!

Staff was very helpful and courteous, especially in getting Annie Appleseed convention attendants to and fron the event itself

Staff was very helpful and courteous, especially in getting Annie Appleseed convention attendants to and fron the event itself

The rooms are just old, ran down and smelly

The rooms are just old, ran down and smelly

Super clean and updated

Super clean and updated

Even though the app shows a cancellation fee, I want to clarify that I arrived at the property and left immediately due to serious personal safety concerns. I observed suspicious individuals and apparent drug activity, and as a woman traveling alone for work, I did not feel safe staying at the hotel. I did not use the room at all. I am requesting that Booking.com cancel the reservation on my behalf without penalty, due to safety reasons, and process a full refund.

Clean. Mattress was comfortable.

Clean. Mattress was comfortable.

The smell of the room was beyond horrible and I could not sleep comfortably because the mildew smell was extremely strong, nothing helped

Great friendly place to stay!

It was aweful the room had a terrible smell the ceiling had a big water mark on it . Everything was old . I will be writing a review . I email the manager no one responded. I will never at that hotel every . I emailed them to give me one night credit because we were so upset . I paid 880 dollars

It was aweful the room had a terrible smell the ceiling had a big water mark on it . Everything was old . I will be writing a review . I email the manager no one responded. I will never at that hotel every . I emailed them to give me one night credit because we were so upset . I paid 880 dollars

Additional charge for parking. I did not realize that when I made the reservation - you should say there is a fee for parking. Also there is an additional fee if you want to check in early - even by 1 hour.

Enjoyed my stay. Very comfortable!

Enjoyed my stay. Very comfortable!

Clean professional

Bathrooms were tiny and mold in the bathroom

Bathrooms were tiny and mold in the bathroom

The room was clean and overall very nice. However, the bed was worn with body impressions on both sides. It lacked support and was uncomfortable.

There was garbage left over in the room, hairs on the tub. Room smelled stale.

Mildew smell first floor

Mildew smell first floor

The common areas looked old and outdated with ripped carpets. The furnishings were old and broken. The room and hallways smelled musty. Not your typical DoubleTree experience.

The common areas looked old and outdated with ripped carpets. The furnishings were old and broken. The room and hallways smelled musty. Not your typical DoubleTree experience.

I had reserved four standard king rooms and we mainly all got double beds which was unfortunate. I feel that we should’ve been told ahead of time or I should receive some sort of credit back on my account if possible please? I would greatly appreciate any help on that. The staff is very nice though.

I had reserved four standard king rooms and we mainly all got double beds which was unfortunate. I feel that we should’ve been told ahead of time or I should receive some sort of credit back on my account if possible please? I would greatly appreciate any help on that. The staff is very nice though.

Not sure you could improve road noise. It was really loud.

Not sure you could improve road noise. It was really loud.

Front desk was amazing . Rooms exceptionally clean.

Front desk was amazing . Rooms exceptionally clean.

Broken window, rooms are extremely noisy

Broken window, rooms are extremely noisy

I had to pay $10 to park overnight, seemed like that should have been included in the stay.

I had to pay $10 to park overnight, seemed like that should have been included in the stay.

Great place!

Great place!

clean room and restraunt

clean room and restraunt

The room was very comfortable and the staff was pleasant.

The room was very comfortable and the staff was pleasant.

Yes I enjoyed my stay

Yes I enjoyed my stay

Nice staff, room felt damp. Bed was so-so. Be aware airport stuff is not 24/7. Starts at 5 am.

Nice staff, room felt damp. Bed was so-so. Be aware airport stuff is not 24/7. Starts at 5 am.

This was a pricy Motel 6. They price gouge you for everything. You need to pay for parking daily (despite having a dedicated lot), $3 per water bottle in the room, and the breakfast is $22! Some staff were great (shoutout Greg), others RUDE and incompetent. The room is small, musty, and outdated. The housekeeping service did nothing but make the beds - none of the coffee items or towels were replaced (even though left on the ground). The room didn't have HEAT - and the temp went down to 44 degrees. They don't have Smart TV i.e. no Netflix, Hulu, etc., just crappy basic cable. People HAD A PARTY on our floor - actually pulled their chairs out of the rooms and into the hall and proceeded to live it up until someone finally complained around 11:30 pm- and then some drunk people tried to open our door - "wrong room." We stayed at a Drury Suites and it blew this place out of the water. We will never stay at a DoubleTree again. Do better.

This was a pricy Motel 6. They price gouge you for everything. You need to pay for parking daily (despite having a dedicated lot), $3 per water bottle in the room, and the breakfast is $22! Some staff were great (shoutout Greg), others RUDE and incompetent. The room is small, musty, and outdated. The housekeeping service did nothing but make the beds - none of the coffee items or towels were replaced (even though left on the ground). The room didn't have HEAT - and the temp went down to 44 degrees. They don't have Smart TV i.e. no Netflix, Hulu, etc., just crappy basic cable. People HAD A PARTY on our floor - actually pulled their chairs out of the rooms and into the hall and proceeded to live it up until someone finally complained around 11:30 pm- and then some drunk people tried to open our door - "wrong room." We stayed at a Drury Suites and it blew this place out of the water. We will never stay at a DoubleTree again. Do better.

I hate to say this, but this was honestly the worst hotel stay I’ve ever experienced. From the moment we arrived, it was a disaster. At check-in, the front desk agent, Empress, was either unwilling or unable to help. I stood at the front desk for nearly an hour while she repeatedly ignored me, looked past me, and assisted other guests instead. When she finally engaged, she offered no real solutions.She just kept saying I don’t have any other rooms and this room is not big enough for a roll out bed, that’s it. We were stuck there. At this point I would be happy if she offered me 10 pillows and 5 blankets to make a bed for my child on the floor, but she didn’t even do that…. We were placed in an accessible room on the first floor (Room 112) with no view, we asked for a higher floor, with only one double bed and no pull-out couch. I was traveling with two children, and this setup made absolutely no sense. This left us with the unacceptable choice of either leaving to find another hotel on New Year’s Eve or having someone sleep on the floor. Ultimately, my 7-year-old had to sleep on chair cushions on the floor, covered with my jacket, because the hotel provided only one very thin blanket and she was cold. The bathroom had absolutely NO soap, shampoo or conditioner. I asked them to bring some, 3 hours later I had to call again and ask again since they “forgot“ All this is completely unacceptable under any circumstance

I hate to say this, but this was honestly the worst hotel stay I’ve ever experienced. From the moment we arrived, it was a disaster. At check-in, the front desk agent, Empress, was either unwilling or unable to help. I stood at the front desk for nearly an hour while she repeatedly ignored me, looked past me, and assisted other guests instead. When she finally engaged, she offered no real solutions.She just kept saying I don’t have any other rooms and this room is not big enough for a roll out bed, that’s it. We were stuck there. At this point I would be happy if she offered me 10 pillows and 5 blankets to make a bed for my child on the floor, but she didn’t even do that…. We were placed in an accessible room on the first floor (Room 112) with no view, we asked for a higher floor, with only one double bed and no pull-out couch. I was traveling with two children, and this setup made absolutely no sense. This left us with the unacceptable choice of either leaving to find another hotel on New Year’s Eve or having someone sleep on the floor. Ultimately, my 7-year-old had to sleep on chair cushions on the floor, covered with my jacket, because the hotel provided only one very thin blanket and she was cold. The bathroom had absolutely NO soap, shampoo or conditioner. I asked them to bring some, 3 hours later I had to call again and ask again since they “forgot“ All this is completely unacceptable under any circumstance

Spacious room, and convenient complimentary shuttle to/from the city centre and the airport.

Spacious room, and convenient complimentary shuttle to/from the city centre and the airport.

What I put here doesn’t matter so I’m not wasting my time with a comment. I just rather give multiple choice answers.

What I put here doesn’t matter so I’m not wasting my time with a comment. I just rather give multiple choice answers.

Weird smells in the hallway

Overall we had a good stay, and close to the places we needed to be. The lobby while smaller was very clean and updated. Special shout to front desk rep Empress, she really helped us and stood out going above and beyond. The room was clean although the bathroom could have used an update. The property other than lobby seemed a bit run down. Pool was not heated, no hot tub. I would stay again for a stay over pre/post post, no worries.

Overall we had a good stay, and close to the places we needed to be. The lobby while smaller was very clean and updated. Special shout to front desk rep Empress, she really helped us and stood out going above and beyond. The room was clean although the bathroom could have used an update. The property other than lobby seemed a bit run down. Pool was not heated, no hot tub. I would stay again for a stay over pre/post post, no worries.

Yes

Yes

Room had an odor, curtains ripped and old, toilet very low. Water not as hot, Phone didn’t work. Overall presentation in lobby was good but rooms need to remodeled.

Room had an odor, curtains ripped and old, toilet very low. Water not as hot, Phone didn’t work. Overall presentation in lobby was good but rooms need to remodeled.

The hotel met my expectations. Clean, comfortable, and with friendly staff.

The hotel met my expectations. Clean, comfortable, and with friendly staff.

Bathroom was really small though. No tea at the front. Only coffee.

Bathroom was really small though. No tea at the front. Only coffee.

Very comfortable and clean area

Very comfortable and clean area

The reservation didnt show up for some reason but the GM took care of us. He also thrzw in breakfast.

The reservation didnt show up for some reason but the GM took care of us. He also thrzw in breakfast.

Room needs an update. Staff was fine.

Room needs an update. Staff was fine.

Charge for parking . This is new. Front desk night manager was rude because I was asking questions respectfully . Marijuana smell .

Room was musty, place needed updating. Had to pay for parking in their own lot. Would have had to wait almost 1/2 hour for the airport shuttle so made our own arrangements.

Clean room, quiet helpful front desk staff

Clean room, quiet helpful front desk staff

Fine hotel for the price. Little dated, very small bathrooms. Staff was very nice. They do rip you off for parking $12 per day, it’s almost criminal

Fine hotel for the price. Little dated, very small bathrooms. Staff was very nice. They do rip you off for parking $12 per day, it’s almost criminal

.

.

Access

Access

Room was dirty . NOT clean . Then we were sent to a JUNIOR SUITE NOT A KING SUITE . Which is what I paid for . I want a refund for the inconvenience.

Room was dirty . NOT clean . Then we were sent to a JUNIOR SUITE NOT A KING SUITE . Which is what I paid for . I want a refund for the inconvenience.

Staff was friendly and helpful

Staff was friendly and helpful

Very convenient to downtown and I95, as well as airport. Front Desk and restaurant staff were very friendly and helpful. My only complaint is having to pay for parking

Very convenient to downtown and I95, as well as airport. Front Desk and restaurant staff were very friendly and helpful. My only complaint is having to pay for parking

Staff is always nice and accommodating. Rooms are clean and beds are comfortable. Not to mention the amazing cookies they give you for free. Stayed here on more than one occasion and it never dissapoints.

Staff is always nice and accommodating. Rooms are clean and beds are comfortable. Not to mention the amazing cookies they give you for free. Stayed here on more than one occasion and it never dissapoints.

Employees are so friendly Location is wonderful Need to improve their amenities

Employees are so friendly Location is wonderful Need to improve their amenities

Front desk staff wasn’t polite

Front desk staff wasn’t polite

Breakfast was not free like most places, i had popped in for 2 pieces of bacon and half piece of toast. $22.

Breakfast was not free like most places, i had popped in for 2 pieces of bacon and half piece of toast. $22.

Yes

Yes

The staff is always very nice! Christian at the front desk is EXCELLENT! Honey at front desk was really nice, too.

The staff is always very nice! Christian at the front desk is EXCELLENT! Honey at front desk was really nice, too.

Hotel is not bad. Was disappointed in a pattern I keep seeing and this hotel was guilty of it. If you book through a 3rd party platform, like hotels.com, you get the bottom of the barrel rooms. I got one where the AC didn’t work. They did fix it (albeit it meant engineers in my room for an hour when I had work calls) but when I requested a room change after a night of poor sleep in an 80 degree room - they refused to change for me. But before the refused - they looked at my reservation. I’m seeing more and more hotels treat their 3rd party booked customers like this. I logged 100+ nights in hotels this year and the pattern is obvious. Expedia should have a policy and a system of checks and balances when hotels choose to do this. Makes the 3rd party program not worth it in my opinion.

Hotel is not bad. Was disappointed in a pattern I keep seeing and this hotel was guilty of it. If you book through a 3rd party platform, like hotels.com, you get the bottom of the barrel rooms. I got one where the AC didn’t work. They did fix it (albeit it meant engineers in my room for an hour when I had work calls) but when I requested a room change after a night of poor sleep in an 80 degree room - they refused to change for me. But before the refused - they looked at my reservation. I’m seeing more and more hotels treat their 3rd party booked customers like this. I logged 100+ nights in hotels this year and the pattern is obvious. Expedia should have a policy and a system of checks and balances when hotels choose to do this. Makes the 3rd party program not worth it in my opinion.

Yes clean

Yes clean

The staff was very helpful with my stay

The staff was very helpful with my stay

Great, Clean, Comfortable Room

Great, Clean, Comfortable Room

Was good!

Was good!

Good hotel for the money

Good hotel for the money

Excellent hotel and across the street from the mini golf

Excellent hotel and across the street from the mini golf

The hotel hallway smelled like marijuana. The tub in our bathroom was clogged up which made it hard to shower in peace.

The hotel hallway smelled like marijuana. The tub in our bathroom was clogged up which made it hard to shower in peace.

Welcomed by kind staff and a warm cookie. Very clean. Easy to sign up for parking and use the shuttle to/from the airport and the Port of Palm Beach.

Welcomed by kind staff and a warm cookie. Very clean. Easy to sign up for parking and use the shuttle to/from the airport and the Port of Palm Beach.

Great place to stay and perfect location, you drive 10 minutes and you’ll find great restaurants, shoppings etc .

Great place to stay and perfect location, you drive 10 minutes and you’ll find great restaurants, shoppings etc .

Súper tranquila mucha higiene muy buena atención desde que llegas

Súper tranquila mucha higiene muy buena atención desde que llegas

Amazing stay

Amazing stay

The room was uncomfortable, all the noise from outside didn't let you rest.

The room was uncomfortable, all the noise from outside didn't let you rest.

The window and molding was very old

The window and molding was very old

The room was clean just had a stench that wasn’t to pleasant

The room was clean just had a stench that wasn’t to pleasant

Good stay

Good stay

Room was clean, but did not feel fresh. Didn’t realize had to pay for parking or the bottles of water in the room. Ice machine wasn’t working on my floor. The free morning coffee in the lobby was good.

Room was clean, but did not feel fresh. Didn’t realize had to pay for parking or the bottles of water in the room. Ice machine wasn’t working on my floor. The free morning coffee in the lobby was good.

Didn’t expect this experience from Hilton the price I paid for the day to see roach in the morning in the bathroom, room had odor mold or something carpet had stains needs updating. Told front desk to get room sprayed you see one small roach there’s plenty more elsewhere

Didn’t expect this experience from Hilton the price I paid for the day to see roach in the morning in the bathroom, room had odor mold or something carpet had stains needs updating. Told front desk to get room sprayed you see one small roach there’s plenty more elsewhere

The staff was great and very attentive. It was hard to get extra towels and blankets but everything else was fine

The staff was great and very attentive. It was hard to get extra towels and blankets but everything else was fine

The smell of the room was horrible.

The smell of the room was horrible.

Really nice room love the experience!!!

Really nice room love the experience!!!

Room smelled like cigarettes, the hotel was fully booked so they couldn't move us, but they did give us complimentary breakfast for the next morning. Having to pay for parking sucked. The AC in the room would constantly turn on/off like some kind of Eco mode, so the room would pretty much stay warm all night which left is sweating throughout the night. People slamming doors all night with no regard to other guests. Toilet flushes excessively loud. So be advised, you're definitely going to wake up your family in the middle of the night if you have to use the bathroom, unless you're staying solo. I remember a time when Double Tree hotels used to be nice. I guess those days are over.

Room smelled like cigarettes, the hotel was fully booked so they couldn't move us, but they did give us complimentary breakfast for the next morning. Having to pay for parking sucked. The AC in the room would constantly turn on/off like some kind of Eco mode, so the room would pretty much stay warm all night which left is sweating throughout the night. People slamming doors all night with no regard to other guests. Toilet flushes excessively loud. So be advised, you're definitely going to wake up your family in the middle of the night if you have to use the bathroom, unless you're staying solo. I remember a time when Double Tree hotels used to be nice. I guess those days are over.

It was clean

Beds were very comfy and hotel was well maintained

Todo perfecto

The staff was friendly. The restaurant menu is very limited. The hotel feels dingy. The room was clean, but had a musty smell. Paying $10 to self park in the parking lot is a little annoying - would be nice if it was complimentary for Hilton members. The location is convenient for an early morning flight.

Joshua was great checking me in!

Such friendly staff and SUPERIOR COOKIES!

good

Good location

You can hear everything in the next door!! Couldn’t sleep! Horrible experience

It was good, love the bed.

Great property, great hotel and staff.

Safe & clean facility. Could use a remodeling or touch up on bathrooms but other than that, wonderful staff and environment!

Nice clean room

Front desk staff excellent

The room smells so bad,bed not comfortable,bathroom very small,staff are nice,charge parking,building is very nice but they need renewal paint,furniture,bathroom,carpet smell bad

Clean room, friendly staff

Love my stay and the cookies were delicious and the staff were so friendly and welcoming

Everything was good.

Fresh hot cookies added a great touch. Food at the restaurant was delicious!

A little noisy right next to I 95

Easy to get to the interstate. I had noisy neighbors check in late at night with a screaming kid. The shower curtain had snot on it.

Nice hotel for the money

Great price

Clean and quiet. Breakfast was great

I did not like that i have to pay for parking and breakfast is not included.

Loved it

Restaurant staff were great,

Front desk staff friendly and quick. Appreciated the room upgrade.

Easy parking beds were comfortable. My only complaint would me my tub was clogged.

Check in was easy and room is large (King Suite) and clean. Got our warm cookies at check in as well.

When we checked in the door lock battery was dead so maintenance had to come and fix it. Maintenance guy was nice and professional. The room was missing linens and i had to go downstairs and request them. The restaurant did not have a kids menu.I was under the impression that this hotel had a free breakfast. No free coffee either. It did not. I will not be staying here again. Ill stay at Marriott's only from now on.

The towels were literally the hardest towels that I have ever dried my body with. It was like drying your body with a brillo pad. Also there was a dog that was left alone in the hotel room for over an hour barking continuously.

.

Front desk was extremely helpful

Felt safe Staying there. Excellent staff services. Polite made you feel welcome there.

I don’t mind having to pay for parking when staying at a property. The issue I have is using a 3rd party app for this. QR codes are easy to cover and bring to a fraudulent site. This should be done by staff upon check in.

Here's the deal and why they stand out... In 30 years of professional and personal travel, no one has ever texted me to ask about my stay....they addressed every question and concern with professionalism....We will return with family and friends! #grateful

Awesome

Everyone at the front desk was very courteous!

They staff members as amazing and very courteous. I will definitely be going back…💯

YOU HAVE TO PAY FOR PARKING...NOT VALET. JUST IN THEIR GHETTO LOT. The beds were very comfortable. Great pillows. Nothing close by to eat other than fast food. The restaurant on site had limited hours and was not able to try. They probably charged for straws and napkins. The halls are hot and stink. Paper thin walls. You can hear everyone's TV or conversation while walking down the halls. Was severely disappointed in this property. I expected more from a Hilton.

Staff was friendly. Received and upgrade and free breakfast. This is our second time at this hotel for travel hockey and we will likely stay again

Clean room.

Hotel needs upgrade dated.

Nice staff, nice rooms

So close to the airport. Staff are great

Everything was good for the price

Entire property was clean, room and lobby. You do pay for parking, $10/day thru a separate company.

Great

It was a nice hotel but it was in a business district. There’s not much to do around there but it was. Lose enough to uber.

My room was hot and AC was loud. Maintenance came and told me to use the control panel on the ac, not the thermostat, it still didn’t cool off. No response for how loud the ac was. Felt like I was in a cheap motel not a Hilton sponsored hotel.

Stay!!!!

Toilet didn’t work properly. I had to mess with it a few times for the tank to fill al it can flush. Also didn’t like that I had to pay for parking. No microwave in the rooms either. Should be for the prices Double Tree charges.

No Staff, No Service, Not Worth the Time

Tv on satellite, so if it rains, no signal. Furniture was torn on the chairs, couch was filthy

Noce

Room was a great size, bed was comfortable. The bathroom was very small with little counter space but all necessary needs were there. I also wish the room had a microwave.

Everything overall.

A/c wasn’t working good. No fridge

Great place

Best

Very good

Thank you !

First, you’re now required to use an app to pay for parking, instead of having it added directly to your reservation like before. On top of that, they increased the card hold from to ? which felt unnecessary for this type of property. What bothered me most was the parking situation. I had to pay ? just to park in the lot, and the app included warnings that vehicles could be towed if payment wasn’t made through it. That part felt very unwelcoming. Overall, these changes make the property feel less worth the cost compared to my previous stays.

Thoroughly enjoyed our stay

Not what it looked like on pictures and what I hoped for.

Property is ok but old

Everything was great keep up the awesome customer service

Commented on my Two night review, noisy A/C was not good at all. Disturbing sleep, and making it hard to watch the TV. The volume had to be high in order to concentrate on what you were watching. And during sleep, it was a pleasure to turn off A/C at a cool point during the night. A/C could do with upgrading, old.

The most detracting thing about our stay was the Air Conditioning Unit in the room(s). We changed rooms, due to the fact that not only was the A/C Unit mounted near the window loud and noisy whilst in operation, it had loose fittings that rattled making quite a racket. This was experienced during our Five night stay, as opposed to our Two night stay seven days earlier. Having experienced a real Hilton Hotel located in Naples, FL. The drop in standards were HUGE, generally. And the A/C in Naples was virtually silent in comparison.

No complementary breakfast

na

Not ran like a Hilton, Front desk needs more training, deer in headlights

The people who work there are good people, something happened that I didn't like, I put my things in the safe, when I tried to take it out, it didn't open, I went to the reception, the lady who works there said she couldn't do anything because the man who opens the safe had gone home and would only solve the problem the next day, there was our money, our medicines, so we talked if you don't solve it we will call the police, after a lot of talking, they solved the problem, but I was stressed

Everything was great.

I saw some insects around the lobby, on the groceries area but in general terms all greats, the person Ali at the counter was really patient while I fix some issue with my debt card!

You have to pay a separate app for parking, cost is per night. Rooms are average, hallways and lobby always smell of pot smoke

Enjoyed my stay at this hotel.

It was good

Quiet and peaceful

Connie the hotels driver was amazing the hotel staff was also amazing I can’t remember her name but she has orange highlights in her hair worked the morning of 8/7 of asian descent

Location

The staff was very accommodating and was very helpful.

Good facility close to the airport. Rugs could use cleaning or replacing. They charge for parking. How dumb.

Again the staff were great. The condition of the property was not. I do not recommend staying here.

I was surprised that I had to pay for parking.

All great.

Excellent staff and my room was clean and very spacious. Also, very close to Downtown and shopping areas.

The location

It was very obvious room wasn’t cleaned

I felt safe the whole time I was there. No one bothered me. The employees were nice and respectful

The property was nice and the staff very nice. Rooms were clean beds were comfortable. The reason I am rating this low is due to the shower being extremely slippery. No grab bar. My friend slipped and fell in the shower and reported it. EMT was called but she did not go to ER. Upon arriving home she went to her doctor and found that she had a fractured arm and shoulder

Clean and friendly staff

This property was clean and the bed was comfy!

Great customer service by front desk personnel.

Great customer service by the front desk personnel.

Beautiful property, enjoyed my stay

Safe

Always lpve it but paying for parking...will not return due to extra fee.