Extended Stay America Suites Chicago Elgin West Dundee

Great

It’s was everything and more for the price

We had a great stay at the hotel next door. The woman at check in made a comment about "those people not having etiquette where they're from or something" in regard to an Indian coworker asking her a question while she was checking me in. She then offered me a choice of floors for our room. I chose a ground level room and was told that those rooms were in a building with dogs- not an issue. The entire wing of the hotel containing our room was obviously under construction- there was a spare door sitting in the hallway in front of our room and partially demolished rooms in the same hall. This was not mentioned when I chose our room. Our room's walls were visibly in need of repair, and the appliances were clearly old and not well-cleaned. The floor was wet, the lighting was reminiscent of a horror movie, and we saw a cockroach within 5 minutes of entering the room. We are in the process of trying to get a refund.

Dirty and smelly and broken

Nothing. Very horrible experience Roaches, furniture in room nasty. Employees were.very rude. Room was nothing like it was suppose to be.

Clean and quiet it’s absolutely good for long term as well ! Respectful and kind Would be better if there is a juice bar

Very good

Very good

The only thing that I liked was the location. The property needs new operation management. For an extended stay property it is bad due to the fact that the appliances like refrigerator and stove does not work which caused spoiled food. When issues arise the service desk person always says" I'm sorry, I keep telling management that we need appliances that works. We always have complaints. " I had booked 2 rooms and had not had clean towels and beddings available when requested. I had been waiting for the front office to have clean towels for 2 days now". The only reason why my family is here is due to a home renovation that I have to accomplish for health reasons. This place is close to my home and at least we have beds to sleep on. Only stay here if you are in life or death situation and have nowhere else to go that you can afford. Poor property management. Appliances like refrigerators and stoves are old and broken. Does not provide clean linens and towels due to shortages of supplies.

Roaches, broken counter, loud people, smell of weed...

Close to where I wanted to be. The appliances, were broken . Having a 2 year old in the suite, and the oven door was hanging open by a tread, makes very dangerous. It took 2 days to have it fixed. The refrigerator stop cooling, so the had to replace it, that was done a lot faster. They charge twice for my son’s room, but that was taken care within two weeks, so that was a plus’s!

No good breakfast just chewy granola bars and muffins with bad coffee no pool. Building and rooms are dated. Homeless and drug addicts laying on the pavement sleeping and drinking and smoking around the property. I will never ever stay again for any reason

Very good value. Clean room.

Outdated, stove oven and refrigerator not working. In serious need of appliances upkeep. Cannot use oven, door does not close. Refrigerator does not keep food cold which resulted in food spoilage. Refrigerators are old and does not have door shelvings. Waste of money! Will not come back unless emergency!

Was forced to vacate home due to emergency concerns, closer to home. Outdated, stove oven and refrigerator not working. In serious need of appliances upkeep. Cannot use oven, door does not close. Refrigerator does not keep food cold which resulted in food spoilage. Refrigerators are old and does not have door shelvings. Waste of money! Will not come back unless emergency!

For the price it’s very good, sometimes you hear a lot of noise but it’sbien

For the price it’s very good, sometimes you hear a lot of noise but it’sbien

The room was clean and comfortable and the parking was simple.

No habia cafe en ningun momento le decias sl personal y no hacian caso en el cuarto el olor era a umedad dos dias hantes me fui

The place is a complete dump. Bugs flying around everywhere mosquitoes very dirty environment and black water.

Bad

The price Lobby front desk man who charged me before letting me know it was a 150 deposit. I had to sleep in my car from traveling that far for work.

The price Lobby front desk man who charged me before letting me know it was a 150 deposit. I had to sleep in my car from traveling that far for work.

Staff very nice. The hallways always smell of cooking and old carpets. My electric STOVE was screwed shut ! Was told it was for Safety. Well, i didn't book a room without a working STOVE.

Good

Breakfast was very shitty

This property is very dated and rundown, there were two rooms at the end of the hallway that were w/o a door and under construction, the entryway was very rundown and dirty. The building was dilapidated. We didn’t even sleep under the bed covers and items inside the room were very old dirty. There was no linen on the pullout bed with no extra linen/ pillows in the room to utilize, there was no garbage can in the bathroom. There wasn’t hot water in the shower. I’d never stay here again & do NOT recommend it.

Disappointing

Staff at reception was very friendly no real breakfast , just a couple of granola bars Dirty mattress Missing Soap , Shampoo, Conditioner in bathroom Dirty Hallway and rooms TV no working

Exceptional

Staff at reception was very friendly no real breakfast , just a couple of granola bars Dirty mattress Missing Soap , Shampoo, Conditioner in bathroom Dirty Hallway and rooms TV no working

I love that I actually stayed at the Super 8 down the road They wanted a $150 deposit that WASN'T shown on the app when I made the reservation

I love that I actually stayed at the Super 8 down the road They wanted a $150 deposit that WASN'T shown on the app when I made the reservation

Clean

Water temp

Water Water temp

Staff Bex6

Bex6

Everything is nice in the extended stay nice and clean

It was very accessible & affordable. Staff were very cordial and accommodating. The biggest disappointment was the smell of smoke in the room. Rarely have I stayed somewhere where a room has been smoked in. It wasn’t a strong smell, but it was detectable enough to make me a bit turned off - but not offensive enough for me to request a different room. I totally understand that certain things are out if the management’s complete control - so I can extend some grace.

It was very accessible & affordable. Staff were very cordial and accommodating. The biggest disappointment was the smell of smoke in the room. Rarely have I stayed somewhere where a room has been smoked in. It wasn’t a strong smell, but it was detectable enough to make me a bit turned off - but not offensive enough for me to request a different room. I totally understand that certain things are out if the management’s complete control - so I can extend some grace.

Quiet place. Nice room. The microwave was broken, but we got it replaced.

Breakfast was very shitty

Bugs. I know it has to be hard to keep up with the bugs, but there were cockroaches in one of the buildings. I did call and ask to be refunded but I ended up moving to a different building and had a better experience. Overall I did not feel safe or clean staying in this hotel.

The staff were nice. I had an overall good experience, the only thing is that they just give you sheets and not actual blankets or duvets so i advise you bring your own blankets if you do book here. It's really not bad for a quick stay though.

This property was poorly maintained. The staff was very unprofessional and unhelpful. Most guests there were transients using the hotel as their temporary home.

Yes

No bad Pool

No bad Pool

Room was dirty, sheets were not clean, pillows had other peoples hair on them. The room smelled of smoke even though its smoke free. I also never got my $100 refundable deposit back. The staff is unfriendly and not helpful.

People smoking

I have to say that it was a very decent place. My only beef was the ice machine didn't work. Yes, you have ice trays in your, room in the fridge. But when you need some immediate ice...when you first get there, you're out of luck. Had a little continental breakfast. I would definitely stay there again. The laundry room was decent as well.

The kitchen The staff sucked and house keeping never comes when requested

The kitchen in my room The staff and that loud man that works there he’s weird as hell

The kitchen The staff sucked and house keeping never comes when requested

Bad

The kitchen in my room The staff and that loud man that works there he’s weird as hell

Nothing about that hotel is a one star. Therefore there was nothing to like about it. The rating gets a zero/0!

It could use some remodeling.

Additionally, there appeared to have been a recent fire. Several rooms were under construction and only blocked off with tape, which did not feel safe or professionally managed. Another ongoing issue was with the room keys. They repeatedly stopped working, especially after coming into contact with a phone or key fob, forcing multiple trips to the front desk just to regain access. Overall, this stay fell far below expectations in terms of cleanliness, safety, and basic functionality. I would not recommend this property until significant improvements are made.

It was dirty , heat not working , very loud . The room stinks very bad .

- One of the towels in the bathroom that were supposed to be clean, kind of looked like a dead spider or 2 was on it when I unfolded it. Maybe a couple of little baby spider eggs too. The manager thought it was spiders. - TV was blinking on most channels. Maintenance fixed it. - Had to ask them to tighten the shower curtain rod. They fixed that. - Toilet seat was loose and my boyfriend tightened the little screws behind it. Toilet paper roll holder fell off on the left side, but my boyfriend fixed that too. Besides all that, everything else was fine.

Close to the interstate Very loud, our room was filthy, refrigerator didn't work had food spoil, the police were here constantly, tons of loitering in the parking lot, parking lot is dangerous

The building is old but I think is fear for the price

The

Parking was plenty. Hotel rooms clean. Staff friendly.

Get what you pay for

BED BUG

It was everything I needed I enjoy a bigger space with a full kitchen

we have stay 4 times there fridge didn't work our food went bad nothing was done the building smell like smoke like weed and cigarettes smoke then the ac (air) air didn't work so they move late at night we woke up blood on sheet not from us now we both are itching what the hell never staying there agian

Continental breakfast was muffins and granola bars

The bathroom exhaust fan, the refrigerator, and the oven...all didn't work!!

Staff was super kind. Room was a little banged up. Holes in closet doors. Didn’t smell freshly cleaned. Some others’ pets/workers were noisy, apparently during a remodel. Overall, not unlivable, but felt less than or on par with a red roof type of place.

Friendly staff Not well kept up, very old furniture, dented fridge and towel bar, insufficient lock on door.

Toilet backed up with usage into the bathtub. I was offered $25 in key cash from hotels.com to compensate. Do not book 3rd party here. There will be issues and they cannot do anything other than move you rooms and no matter how many times you move there will always be something.

Not enough breakfast options

$100 robbery deposit

Just as good as the gigher price hotels. Not perfect vut good enough. Clean big rooms good people

Yes

I have stayed at this property twice. It's very nice to be able to book a suite as opposed to a double room. They have coffee in the lobby in the morning, but I wish they had a coffee maker in the room. Otherwise, on both occasions the stay has been fine.

Under construction roaches in room

All was great.

It took me ten minutes to check in. Then when it was time to check out. There was no one at the the front desk to check out for over an hour. I kept calling front desk for something but I didn’t receive and answer. Very poor customer service.

Everything was really good.

Room was clean & staff was very helpful!

Yes

great place

The staff were all pleasant to deal with. The cleanliness of the room was horrible. Oven door was broken hair in the kitchen drawers. The kitchen floor was dirty and food was on walls that could of been wiped clean.The bathroom looked like it was given a quick wipe. Long black hair was on bathroom floor like the floor wasn't even mopped. I don't feel the need to go on if everything wasn't booked around us and it would of been affordable we would of left. Would not recommend.

Room the dishwasher had water in it the heat didn’t work I froze the whole time the night attendant had to bring me blanks at 3am this morning so I left a early this morning

Great

.

Very old and outdated. No kitchen amenities unless you get them from the desk. Very loud by the stairs where our room was situated.

Heat adjustments were inop too hot broken shower brace no trash cans ...

When I returned to retire for the evening, I set my bag down to turn on a light. When the light went on there were multiple bugs that I have never seen before (couldn't identify what they were). At this time, I turned off the light, left the room, got in my car and drove home at 4:30 in the morning without even touching the bed. I did not want to even think about what was under the covers. One of the (if not worst) hotel experiences ever. Shame on you Extended Stay America Suites Chicago Elgin West Dundee West Dundee, Illinois!!! Take some pride in your business!!!

Lean and safe

This was a terrible stay. It was plastic beds. The doors were worn and the property was not nice. I thought for sn extended stay it would be nicer. I was not happy with this.

They are very nice and welcoming!

I really enjoy this place! Very nice!

Parking secure building secure. Laundry room secure.

Yes, everyone was very helpful answering all my questions about the hotel, local area, etc. Will definitely come back and stay again.

The room is freezing

I said unsafe because there was rat poop on the sofa bed, Not clean at all starting from the stairs it was filthy. The staff was good

They disconnected the smoke detector, to be able to steal my money, besides the toilet had no water That hotel is rubbish 0 recommended

I stayed in my room for about 2 hours. During that time, I saw a variety of bugs. In the closet, kitchen, bathroom, living room, and bed. I checked out and went to another motel.

I would have liked to have know about the deposit.

Ok

Carpet needs deep cleaning, the bathroom exhaust fan needs repair

Very shabby place. Everything falling apart due to lack of maintenance. I would never stay there again!

Stay was great. Whole building and room smelled a little funky, though. Didn’t help that they were remodeling 😅

Never again!! Had to kill a couple cockroaches and beetles. Toilet would randomly run then overflowed twice. Maintenance was unavailable so i had to shut water off and clean up with extra towels. Also had to leave groceries behind i had bought to cook, because oven never heated up and i could not take the food with me.

Great place to stay

It was great

Smelled like garbage, fire smell from previous fire, loud, not clean, parking lot full of garbage, and overall unpleasant smells/ appearance

ESA is a good price, but there always seems to be some catches. In thus case I was on the 3rd floor with a broken elevator. In the room I could get the AC thermostat to work and the front desk couldn't tell me, and there would be no one who could help until 9 o'clock the next morning. After 15 minutes or so I figured it out. But if just need a decent bed and a shower, the price is good.

This property smelled of substances I could not identify. Room B-224 was the first room we were assigned. The heat did not work. We were told by the front desk to just flip a switch on the side. But there was no switch, only buttons on a heavy electrical cord. She switched us to room B-228 and we experienced the same problem with no heat and no help from maintenance or the front desk. I cancelled my reservation, demanded the immediate release of all held funds, and went to a different hotel chain all together. This is the last time I ever attempt a Hilton stay. The Extended Stay was more like a party zone for druggies and hookers. Not recommended for families at all.

Dirty room, found multiple bugs in the bathroom and in the rooms on the bed. Broken baseboards, head boards and night stands. Theres no tv in one of the bedrooms and have to move the livngroom tv and rewire it if you want a tv, the curtains had holes and stains and there was people hanging out in the stairways smoking as well as random people wandering thru the parking lot. Terrible experience

Good service and clean room

Hi

Cute

Clean room. Like a small apartment.

Air conditioner did not work

I had a restful stay at the building C. It was quiet during the holiday weekend. Room was cleaned, the amenities (cooking kit, laundry) were a plus. Coffee and protein-based granola bar made morning commute smooth.

Bend v jdn

Rundown property. Free breakfast was just muffins.

Expedia stated all fees were included but there was a security deposit for my service animal. That’s not on the hotel though. The staff was very welcoming and accommodating as soon as I walked up to the desk. Very friendly encounter. The security deposit was worked out were I could put my belongings into the room and go to the atm and bring the deposit back per manager approval. The property is updated and looks to be in excellent condition. Newer siding, windows, doors etc. The parking lot is well lit and has ample amount of parking space. Very quiet and peaceful at nighttime which makes for a great nights rest. Kitchen has updated appliances at to my surprise they offer complimentary utensils, dinnerware and cookware. Overall a great stay and I highly recommend!

The room was full of roaches, so we got a refund and found somewhere else to stay. There were also 3+ police officers and a bunch of commotion and wild things happening. We were only there for 15 minutes and it was horrible all the way around.

Nice staff, everything needs updated. Stools not ADA compliment, tub didn't work properly and sink sprayed you. Also a bad smell.

No dishes what so ever. Put food in the freezer it never got cold. Rooms filled with smoke smell. Dishwasher pulled out. Windows didn't lock on first floor. TV was not working just horrible

I flew in here

I stayed the weekend after visiting the nearby amusement park with my husband and children who are all 4 years of age and under. We booked the double queen bed suite and out of 3 televisions, only one worked! With 3 toddlers it wasn’t a good night. Called the front desk and rude gentle suggested that we only use the one that was working. When I called back to tell him the only tv that was working volume button wouldn’t turn the tv down, no one picked up the phone . I constantly called and never got an answer. I was very displeased and should’ve stayed at hotel across the way.

7.2

You get what you pay for, I guess. Not a good experience at all with this Extended Stay. Dirty and dingy hallways. Old room with peeling paint. Stained floors. Non-working TV remote (although I arrived late so didn't have a ton of time to watch much - or the desire to complain about it). No garbage cans at all - main area, kitchen or bathroom. Shower didn't drain properly. Front desk person WAS apologetic and said she'd pass along the info to her boss. Not much else to say here.

The property was safe and the staff were very helpful and accommodating.

Love Expedia,

Did not like having to obtain items we requested ourselves. And although we were aware of the limited options of breakfast availability it was still less than desirable.

Their breakfast is minimal and the place lacks in cleanliness

Our room didn’t have covers on our couch cushions

I got a phone call from the hotel and said there is no room available. I tried to talk the manager and hang up on me. Tried to call few time and they don't answer.

I've stayed at other branches of Extended Stay America, but this location is very poorly managed. The unit I stayed in way filthy and infested with roaches. None of the bedroom doors would close due to severe damage. All cabinets and shelves were heavy worn and needed replacement. A security alarm went off by a side entry constantly and was very disruptive. The front desk attendet was overwhelmed due to having to many tasks to keep up with, but worked extremely hard to try and keep up. This resulted in long wait times for any services needed. The staff was friendly and polite, however. I will not be returning to this location.

The room is soo duty, the room doesn’t have blankets, shower tub nasty, no supplies no towels and no pillows and to many problem people mocking all doors on hallways at 5:45 bad hotel sorry

Made a reservation and

It has been 5 days and I am still waiting for a call back from Expedia and Extended Stay regarding accountability for no warning of no room available we reserved weeks in advance.

Awesome

Front desk person Gustavo is extremely arrogant. Rooms don't have blanket and he is straight face saying they are out of blankets. This is not acceptable. They are not charging us less for this right? amount we paid is not less amount we paid for this hotel in Chicago Suburb. They mentioned that they will deliver the utensils in the room but Gustavo again said no. Owner should take an account that whatever they committed to, employees are not trained to follow that. They way Gustavo is behaving, it shows if we post this review there will be non co-operation and retaliation. We drove all the way from North Carolina and and spending sleepless nights with kids (7 years) and elderly people (80 and 72 years) travelled with us. After Repeated follow up, They did not even provide us extra sheets. to get sheets we need to return dirty sheets first. a total untrust is there. If we need to return dirty sheets, what will we use in leu of Blankets which they said before? 2 sleepless nights. it was a nightmare.

We requested new towels, but they informed me that they didn’t have any and that housekeeping had them all. We were left waiting for them, but no one came throughout the entire stay. We also asked to use bowls, but they informed me that they didn’t have any and gave me a pot to cook instead. To make matters worse, there were stains on the mattress. The cold water supply was also inadequate, and the breakfast consisted of just muffins and some to-go oatmeal. The appliances were also in poor condition and dirty. I usually don’t leave reviews, but this experience was so disappointing that we even ended up leaving earlier.

I went to the front desk to talk to someone about the condition and there was a sign at the desk that said “be back soon” with a line of 3 other people. I waited for 5 minutes but could not wait longer. To end the bad stay we were awoken at 8am on. Sunday morning by a lawn mower and leaf blower being used right outside our room. Definitely disappointed and do not recommend. *picture is of mold in the vent

Love it

Never ever stay here

Not smelling

Easy Check In, Room was clean and spacious

Nice, clean, and comfortable. Spacious rooms and truck/trailer/RV parking on site.

Rented two suites, each having two bedrooms, a living room and kitchen for two nights. I attempted to write an overview of our experience at the Extended Stay, but ran out of characters in this review box. Nonetheless, I will highlite my concerns. 1. Both desk clerks we interacted with never fully listened to our questions or comments. They would cut us mid sentence and make statements unrelated to the issue in question. It to 45 minutes to register, even with reservations. 2. Three times dealing with the clerk we were interrupted by a call from his girlfriend. Each time he walked off and left me. 3. I rented two premium suites. Housekeeping was still prepping the rooms at 3:10. All of the suites floors were wet with soppy water. We left to give housekeeping time to finish the rooms. Upon returning 1-1/2 hours later, we had to hold onto furniture to keep from slipping and falling. We called for housekeeping to come and do something but were told they were gone for the day. We had to get towels and dry all the floors ourselves. 4. Out of six TVs in the suites, not one worked. The thermostats in both suites did not respond. Maintenance was able to get the ac to work, but there was no TV for the kids. 5. I wish there were more spaces to write here because these problems were before 10 pm on day one. Day 2 was far worse - so bad our daughter's family left. Horrible!!

Front staff are very accomodating and helpful.

I get that it is a cheap place, but this place is bad. I waited for 5 minutes to check in before walking around the entire main floor to find someone. The room smelled bad, there were stains on the walls and bedding, carpet was missing in several places, clumps of hair in the shower, and the place was barely holding itself together (see door pic). The room door wouldnt stay shut on its own. Food was left in the fridge I called for extra linen and waited at the desk for several minutes. Breakfast was literally either prepackaged muffins or a granola bar. When I went to check out no one was at the desk again. after waiting for several minutes I had to call the hotel to get anyone to come up to the front desk. Pay a bit more and stay somewhere else.

N/A

We saw cockroaches on our stay

The room had many issues, the ceiling vent was coming off. Additionally the iron sparked, when I attempted to plug in. Which in turn cause all the outlets to short out. When in told the staff, they said they would give me a different room, however later they told me they couldn’t honor.

Small roaches seen crawling on sink and bathroom floor. I’m giving an overall 3 bec the staff are nice. Their grab and go breakfast is very minimal to nothing.

No one at front deck when I tried to check out

This place was AWFUL! The first 3 nights I was there the entire parking lot was FILLED with police etc and each night numerous people being arrested. The key cards wouldn't open the outside doors to get in, I had to swipe for at least 3 minutes to get my door to unlock. My toilet leaked under the laminate flooring in the bathroom and when you walked in it would bubble this gross fluid from between the strips of flooring. It stunk like frost food and weed so bad it was nauseating. The from desk staff were rude and absolutely useless for anything. I literally just ended up leaving and going to the Best Western, that is Brand New, for an extra $20/night and just letting this dump keep my money. There are no plates, cups, silverware etc. You have to pay to rent them from the terrible front desk staff. You have to pay for their slow wifi. And the Breakfast! Just nasty old coffee. I don't see how this place is allowed to operate. Hell, there are even cockroaches in this place. The beds must be 20 years old with basically 2 sheets on them providing ZERO warmth. Truly worse than any hotel I have ever stayed at. I should've filmed the place, it would've been historical.

Rooms weren’t available apon checkin

The managers and staff are very nice and helpful.. A+++

The hotel had dirty sheets and odor

Rude, poorly run. Didn’t have the reservation I made on Expedia.

This hotel its staff and everything that defines wonderful service is deserving. Thank you to everyone I enjoyed my stay.

Good customer service

The stay was awful! First night we quickly learned our toilet didn’t work properly and the piece inside the tank had to be shook to get the water to refill. Also found wet spots on the counter, but didn’t realize the water was from a leak in the sink until day 3. On day 2 we had to deal with a party of about 15 people that were loud and obnoxious. People were smoking weed and playing extremely loud music. Eventually police were called and the unregistered guests were asked to leave. Day 3 at night, I found an unknown bug crawling in the drapes. Room was filthy and most staff were not very friendly.

The room was filthy dead flies on the window sill and lampshade. Horrible smell coming from kitchen drain. It was nasty

Thanks

First, they couldn't find my reservation and I had to pay more for the room than what I booked on Hotels.com. The service was horrible and we had to visit the front desk several times for new keys, towels, bedding for the pull out couch (which we only got a bottom sheet) and couldn't get a complete set of dishes. Only two chairs for the table with 4 of us staying in a two bedroom suite. The room smelled and the beds were so uncomfortable we left a day early. Because we didn't leave until 1 pm, we still had to pay for the night but we could not stay. I have stayed at this hotel numerous times in the last several years and it gets worst every time. We will not be going back!!!

worst service possible. we were blamed for not disclosing a pet when my wife truly did so the mgr decided to hit us with a $200 fine. and it’s our word vs their word not to mention the mgr kept saying my wife’s mother had a tone with her but she just woke up and was very grovely. the mgr clearly doesn’t know what a tone is…:

Was clean and quiet.

Cockroaches in my room and trash all over the parking lot. Room reeked at check in

Told people my heater didn’t work and I froze and they didn’t even acknowledge my complaint then kept saying 12$ late date when it wasn’t even an hour and now 3-5 days to get deposit back

No blankets on the bed. Bathroom was not the clean. Toilet bowl was dirty.

The air didn’t work so I tried to open the window which was almost impossible and it almost fell off and wouldn’t stay. There was no air flow so I figured I’d turn on the oven fan for some movement and that didn’t work either. The breakfast had 3 options granola bar, oatmeal or muffins and the muffins were gross.

Coming in the room smelled bad, the shower head didnt work too much noise breakfast only coffee and a little muffin,overall terrible

El service muy malo y pague el deposito de seguridad doble y no me lo devolvieron para tras son uno ladrones

The room had so many issues, fridge was not cool, all of the doors in the room were broken bathroom doors wouldn’t even close. Also the worse is part… there were roaches in the room!

Everything good

I wouldn't suggest booking here. Our office booked a room for a guest and her son, coming into town for an acting gig. They were supposed to stay the week, but they were evacuated from their room without explanation after the first night. The hotel didn't have another room to offer them so we were promised a refund on two separate occasion. We never got it. Filed a claim with our protected stay insurance and was denied because evacuation by the hotel isn't covered. Needless to say, not on the up and up.

No pool area, No fresh , hot breakfast, Room was dirty

Unclean rude front desk staff.

Good place, courtesy by staff, clean and quiet !

Good all around. Can't beat the price.

I was the one that reserved the room so why they ask for id on all the adults staying when they have nothing to do with it? Place to stinky like too much humidity! Plus no one can visit you, they have a tow truck ready to tow cars with no parking permit!

The policies here are insane. As i take care of the travel arrangements, my partner doesn't usually need their License with them unless we are getting drinks somewhere. This place required it from both of us at check in even when we told them we didn't have hers on us. Highly disappointed to the point didn't even stay there. Went home instead

I was unpleased because I had to move three times from rooms. The first room had no toilet seat, the second room had no hot water and the final room was filled with fleas. My daughter has bite marks on her body from the fleas. I sent my daughter to the front desk and ask to give access to the outside door because we got licked out as we were leaving. The manager had the audacity to tell my daughter if we didnt leave by 11am, our deposit would be taken! Wow! I was in shock after all we went thru and she tells that to my daughter?? Unacceptable it was not even 11? I go in and ask to speak to the manager and she doesn't come out until I speak about my unpleasant experience and that they tell me my deposit will be taken? The guy was very respectful and apologized but the manager is horrible and bad customer service. I was told its new management! Well clearly their final inspection of the rooms is a lie! Otherwise I wouldnt had to move three times!

my room was falling a part and the staff did not care to fix the issue or give me another room. contacted expedia even sent them pictures and when expedia called them they lied and said the issues had been solved. it was ridiculous how expedia believed them. i am very disappointed but i have pictures with time stamp to proof in the horrible conditions we were staying.

The place was dirty and under staffed. Our room was not clean, had no towels and the television was broken. The local police came there twice while we were there.

ROACHES, WATER ON FLOOR, Sketchy people, lots of noise GO ANYWHERE ELSE....

Excellent!

During our stay we managed to get a room with leaking toilet. Water was dripping all night. On my way to the kitchen to wash my hands lencountered about 20 small cockroaches scattering back inside the cabinets

Overall the room was just dirty. The floors were super dirty. The walls & doors were scuffed; one of the door had a huge hole/crack on it that made it unstable to swing. The oven had buttons that were burned or scratched off and were inoperable. Living room lamps were inoperable because the cords were cheeed or cut off. The room smelled like smoke and the bathroom had mold on the ceilings. We had a constant issue with flies in the room. The staff tried to make things better by moving us into a new room when I took photos of our room so that I wouldn’t be charged my deposit thinking we did the damages. The second room was almost as bad as the first. I think the entire property needs an update overall. Didn’t care that breakfast was as other have mentioned already just granola, muffins and coffee. Disappointed there was no where to fill a water bottle. We won’t be using ESA for futures stays.

The "breakfast included" consisted of granola bars and tiny muffins. No coffee

Good stay

Nice place to stay, safe environment, convenient location

I’ll be back I loved it

Just plain dirty.

Noting was cleaned and room was smoking. I did not like the 100.00 deposit they should let pick if u want a deposit on the room.

I stayed here back during the pandemic and was pretty comfortable, but the stay this time wasnt. They had to change my room because there was water all on the kitchen floor, not sure from where and the second room wasnt as nice as back in 2020.

Mold in the bathroom and the toilet did not even work and cloths were still in the bathroom from the previous person was not a good place to stay. They said they was morning breakfast and all that it was is snack bars and muffins

Very friendly staff, clean rooms. Only thing was hard to find parking. Also it’s a smoke free hotel but building B smelled of cigarettes right away as soon as you entered. Other than that pretty decent.

The front desk greatly service and room great.

It was quiet, pet friendly the only issue I had was the some equipment didn’t work in my room but I let them know and they switched me right away.

Staff was amazing but the condition of the room itself was subpar. The room was missing doors for the bedroom and bathroom which means no privacy. The oven was missing the knobs, the fridge was dented everywhere, there was no extra linens or pillows even though this is a multi family room. Complementary “breakfast” included granola bars, muffins and oatmeal. As a family this was one of the features as to why we chose this hotel but unfortunately were let down.

It was average, there was a roach in our room

I've stayed at multiple Extended Stays for the convenience and price. However, this one seemed more like an apartment complex with random people loitering around the grounds between 11pm - 3am. The parking lot was completely full each night. The 2 bedroom I rented had mildew on the window seals and broken window blinds. The room was supposed to be non-smoking, but you can clearly smell the smoke. Apparently, someone had a pet in the unit prior due to the pet signage indicated "pet inside". (I am sensitive to pet dander and couldn't get another room.) I also woke up with 3 red bug bites on the left side of my face and 3 red bug bites on my upper left arm. If a roadside motel is a 1*, then I guess this hotel is a 2*. This was most likely my worst hotel experience in my 20 years of traveling for business.

Good

Location was perfect for us. We got upgraded to a two bedroom room.

Poor to go breakfast Room had many issues from floor, bath countertop new but cabinet super bad. Used soap still on top of my bathtub. Lights didn’t work. I complained about changing room and costumer service agreed to call after 12pm yet no one call or make any notes in regard. So I had to explain the problem to the next costumer service representative in order to have another room again.