Salamander Washington DC

I absolutely love the Salamander. For the past two years, every trip to the DMV area requires a stay there. I love the cleanliness of the rooms are comfort of the beds. For the most part, the staff are very knowledgeable and helpful. However, during my most recent stay I requested an amenity for my bath via the test messaging service and never received it. I’m not sure if this was a technology issue or if someone simply dropped the ball. Nevertheless, from now on I will call the front desk with any requests rather than utilize the text messaging service.

This hotel was one of my favorites when it was still the mandarin oriental. It just doesn’t have that same class and grace anymore. The staff are not well trained and everything takes an excessively long time. The food in the lounge was terrible. The cocktails were the same as a pub and lacked craft. Turn down service was completely skipped for me, so I had to call to get additional water and coffee pods. The tv’s do not have chromecast or app capabilities, leaving you with basic cable options. This hotel felt more like a 3/4 star rather than a 5 star. Not a horrible stay, but there are certainly much better options.

Great customer service and lovely property.

Stayed here a few nights- it’s been awesome experience- clean and great views—

Amazing stay. Clean room. Staff was awesome. Even though our first room had some candy wrappers on the floor and a charger they upgraded our room to a better room. The in room service was amazing as well. Would definitely stay again!? It’s close to everything.

Clean resort with family feel. The staff took care of my guest and I and went above expectations. Will definitely recommend and frequent again

Only stayed one night. The location is not the best but it is brand new and very nice. It was formerly the Mandarin Oriental. It is a very nice hotel.

Passable

You are treated very well and see where your money goes!

The service from everyone at the Salamader was among the best I’ve encounter in all my years of global travel. Absolutely the best value in DC is not anywhere

Everything about our stay was amazing. Best staff ever.

Everything and everyone was amazing here! I highly recommend and cannot wait to return!

Always an amazing stay!!!

Last minute stay booked for an overnight. I’ve Stayed here twice now and had great experience. I never visited the indoor pool but so great to hear both indoor and outdoor pool! A little disappointed no mini bar in room and paid 89$ with service fees for room service for the $59 bottle of wine that costs me $13 at Walgreens but it’s what I expect at a 5 star hotel! Room service food was delicious both times!! Will stay again for location and if still great price! Would love to see hotels in area offer locals a discount!

Great views and location

Location, Room size, cleanliness. Buffet breakfast. Service charge sometimes automatically added to bill and then asked to pay a further Service charge. More a hotel for conferences/business meetings than a hotel for families/couples.

My family had a great stay at the Salamander DC. The staff was very friendly and the property was beautiful. The pool was clean and water temperature was comfortable. We would definitely stay here again.

This was our first time at the DC Salamander (I have been to the one in Virginia a couple times, including with my child). I brought my child here for a staycation, in the middle of snowmageddon, because we were tired of being cooped up in the house and I wanted a change of scenery that involved a pool. They did not disappoint. The pool is indoors, which was perfect for what we needed. It is also heated (though, in 10 degree weather, "heated" was definitely relative). The rooms were clean, beautiful and nicely sized. The bathrooms were HUGE and the soaking tubs were so luxurious. Perfect for a post snowy day soak. We ordered room service for breakfast and it was delicious. The staff was so friendly and treated my child and me with a lot of kindness and grace. Would definitely recommend and return.

The stuff was wonderful. Everybody was wonderful. We absolutely enjoyed our stay and will be going back.

Exceptional

Exceptional

Superb

Beautiful resort, friendly and attentive staff, fantastic Spa, award winning Dogon fantastic culinary experience! My room was a spacious luxe space with water views. I’d definitely return for another visit!

Very expensive hotel; not any options to dine except for hotel restaurant and room service. Hotel was close to National Monuments (within walking distance). Employees were helpful and the room we stayed in was comfortable.

Beautiful ambiance, amazing customer service and support

Exceptional service ⭐⭐⭐⭐⭐

Rooms over rail tracks would benefit from additional sound-proofing but otherwise fantastic stay

Front desk service was excellent. Had a great time. Will definitely return.

The rooms were lovely and had everything you needed. Beds were super comfortable. The staff were very friendly and attentive.

Exceptional

nothing went well Due to mismanagement of housekeeping staff the hotel did not have my room ready until 8pm, I had to wait in the overcrowded lobby with thousands of other guests for over 5 hours who were also stuck wating. Everyone was frustrated and miserable. During my 5 hour wait, when I went to the lobby restaurant to try and eat I was told I could not be seated because I was a single guest and tables were only for groups of two or more. in the morning I waited in line for 30 minutes to enter the restaurant to eat the overpriced breakfast buffet which reminded me of the Hampton inn- food was awful so was service-again.

nothing went well Due to mismanagement of housekeeping staff the hotel did not have my room ready until 8pm, I had to wait in the overcrowded lobby with thousands of other guests for over 5 hours who were also stuck wating. Everyone was frustrated and miserable. During my 5 hour wait, when I went to the lobby restaurant to try and eat I was told I could not be seated because I was a single guest and tables were only for groups of two or more. in the morning I waited in line for 30 minutes to enter the restaurant to eat the overpriced breakfast buffet which reminded me of the Hampton inn- food was awful so was service-again.

Salamander dc was absolutely stunning. Staff was warm, welcoming and helpful. Spa- was heavenly! Highly recommend and would stay here again in a heartbeat.

q

Clean room

comfy bed, beautiful spa and gym and the lounge area is nice no minibar in room or instruction on how to get ice . they make it seem like you have to pay for ice

comfy bed, beautiful spa and gym and the lounge area is nice no minibar in room or instruction on how to get ice . they make it seem like you have to pay for ice

No service, dirty room, broken phone

Passable

Room and bathroom lovely. But dining is limited. No true dining area. off the lobby

It is not a five star property as advertised. Rooms are nice, bathrooms great. Amenities were lacking. Minibar in room was not stocked, said to call if you wanted it stocked ?? It could have doubled as a in room fridge but was not turned on. Coffee maker (nice espresso machine) in room did not work. Informed front desk and just asked for a kettle for tea. Said they would get it to us ‘’right away” but did not get till that evening. So much for breakfast tea. Compounded by the fact that the kettle was broken and did not work. Took down to front desk and they said a replacement would be ‘right up” . Never did get in 2 more days . Only way to get ice was to request from front desk. Did so and 2 hours later still waiting. Toiletries in room were in big containers in shower that anyone prior could have used or abused. Maybe ok for holiday inn but not in a “prestigious “ hotel. The staff themselves were pleasant and friendly but they were frustrated by lack of support by management. The lobby was a mess, lots of people waiting for front desk or other reasons, no organization. The bell staff and valets were very good but was expensive. Drinks at bar were not up to par being poorly made. Breakfast buffet was very good and service was great. I usually don’t do reviews but felt I should in this case. I have stayed in many other 4 or 5 star properties and this just did not live up to its expectations. Nice people but just poor follow up and direction.

Excellent location and hotel!

The bar/ lounge closed much too early 10:30 pm. After our show we couldn’t get any food or drinks. Rooms were clean and nice. Staff was friendly and polite.

Awesome!

I love the Salamander the employees are excellent, thank you.

The doorman and bellmen were great. The restaurant service was not good at all, the wait time was so long. The waitress would avoid looking our way. The hostess and waiter got into a fight in front of us because he didn’t want her to sit us at that particular table. The service was slow in both restaurants. Upon arrival the first guy checked us in and we waited almost an hour because he said they would call us when the room was ready. No one called because he never checked us in. The second guy finally checked us in only for my room to be dirty crumbs all over the rug. We went back downstairs and they moved us to another room on the 9th floor but we lost the view we had on the 6th floor. Service was not good, food was ok.

The doorman and bellmen were great. The restaurant service was not good at all, the wait time was so long. The waitress would avoid looking our way. The hostess and waiter got into a fight in front of us because he didn’t want her to sit us at that particular table. The service was slow in both restaurants. Upon arrival the first guy checked us in and we waited almost an hour because he said they would call us when the room was ready. No one called because he never checked us in. The second guy finally checked us in only for my room to be dirty crumbs all over the rug. We went back downstairs and they moved us to another room on the 9th floor but we lost the view we had on the 6th floor. Service was not good, food was ok.

The breakfast was fresh and the selection was good too

Staff was excellent and attentive!

Everything was great. Except getting maid service after 12 noon. Left vmails and made multiple requests at the front desk after returning in the evening.

The hotel was amazing. #1 The staff were very polite, helpful and attentive. Room and hotel were very clean and well maintained. Brunch on Saturday was full of choices and kept fresh. Many healthy options. Only difficulty was that the main bar and restaurant were small and options limited for menue choices. Few tables available, service slow. Difficult with children to find other options for food and snacks other than the one main dining option.

All was absolutely beautiful! We had a wonderful time and I recommend this hotel greatly! Staff was super nice and responsive always smiling, they seemed happy with their job and that showed in everything. Thank you for the great hospitality! we will come again!!!

Superb

Exceptional

Beautiful property. Exceptionally welcoming and friendly staff. Great, spacious, and well-decorated room. Highly recommended! I look forward to returning.

The staff were so welcoming and positive. A breath of fresh air. Everything was clean and easy to get to. Will definitely stay there again.

Room 402 near à contructing building

Room 402 near à contructing building

Exceptional

Not only was the property beautiful, clean and inviting, Salamander's customer service should be a global standard! They left no stone unturned in terms of exceeding my requests and needs. Let's get into the food, too. Dogon was AMAZING as usual, but the in-room dining, brunch experience was to live for as well. From check-in to check-out, top-tier luxury was served!!!

By far the best hotel experience I've had. The hospitality was impeccable!

By far the best hotel experience I've had. The hospitality was impeccable!

Friendly staff and wonderful pool

Friendly staff and wonderful pool

Beautiful property. Fantastic location.

Beautiful property. Fantastic location.

Exceptional

Gorgeous hotel, so many amenities

Gorgeous hotel, so many amenities

Nice spa.

Nice spa.

Everything was good That the charge for the spa should be for all day not only for 2 hours, but everything else was super good

The room was clean and the bathtub was wonderful! My tall husband appreciated its depth. Only downside was the view construction nearby.

The room was clean and the bathtub was wonderful! My tall husband appreciated its depth. Only downside was the view construction nearby.

Room was near the railroad tracks.. heard train horn and train going pass all hours

Room was near the railroad tracks.. heard train horn and train going pass all hours

While the room had a few imperfections, like VERY slight staining in the carpet the staff and food and amenities made up for it x10! Food was amazing, and the wait was nothing past 25 minutes staff was super attentive and was delighted to answer any questions we had I LOVED The Salamander!

While the room had a few imperfections, like VERY slight staining in the carpet the staff and food and amenities made up for it x10! Food was amazing, and the wait was nothing past 25 minutes staff was super attentive and was delighted to answer any questions we had I LOVED The Salamander!

The room was fantastic, service was exceptional and all staff went above and beyond my expectations.

The room was fantastic, service was exceptional and all staff went above and beyond my expectations.

Amazing!!!

Amazing!!!

My husband booked a deluxe king with water view rooms for staycation. The room was in good condition. Comfortable beddings and fluffy towels; however, not worth $700 a night. The staff was just okay. The service did not feel like a 5 star. That nice warm welcome was lacking. Our check in time was delayed because the room wasn’t ready and when I called in he front desk for them to honor late check out, they only agreed to 30min extended time, and rushed me off the phone. The service at the restaurant at the lobby was horrible. They got our order wrong and waiter didn’t come to check on us. I had to go hunt the restaurant manager to be attended to after 30mins of getting out food. Big turnoff. Save your coins and put your money towards a hotel that has exceptional service, I will not be returning to this hotel

My husband booked a deluxe king with water view rooms for staycation. The room was in good condition. Comfortable beddings and fluffy towels; however, not worth $700 a night. The staff was just okay. The service did not feel like a 5 star. That nice warm welcome was lacking. Our check in time was delayed because the room wasn’t ready and when I called in he front desk for them to honor late check out, they only agreed to 30min extended time, and rushed me off the phone. The service at the restaurant at the lobby was horrible. They got our order wrong and waiter didn’t come to check on us. I had to go hunt the restaurant manager to be attended to after 30mins of getting out food. Big turnoff. Save your coins and put your money towards a hotel that has exceptional service, I will not be returning to this hotel

Everything was great - staff was lovely

Everything was great - staff was lovely

It was in a great location ,lots of amenities, and all but one of the staff were very friendly. There was hair in a couple different places in the room one of the lights didn’t work , and the shower had a significant amount of scum on the glass

It was in a great location ,lots of amenities, and all but one of the staff were very friendly. There was hair in a couple different places in the room one of the lights didn’t work , and the shower had a significant amount of scum on the glass

Everything was very nice. expected a little more luxury for the price .Our room was far from the elevator and our view was a garage construction. my husband was in crutches so you would think they would not have made us walk so far. The people were amazing in their treatment and I would stay again

Everything was very nice. expected a little more luxury for the price .Our room was far from the elevator and our view was a garage construction. my husband was in crutches so you would think they would not have made us walk so far. The people were amazing in their treatment and I would stay again

Security was wonderful to me!

Security was wonderful to me!

Great room. Great location. Great service. Coffee in the lobby needs to be started earlier than 7 am

Very helpful staff. Upscale atmosphere

Very helpful staff. Upscale atmosphere

Limited breakfast buffet - over priced for what was on offer.

My room and view was amazing, I most definitely will be returning . Very clean and staff were friendly and helpful throughout my entire visit. The pool was cold but relaxing !

My room and view was amazing, I most definitely will be returning . Very clean and staff were friendly and helpful throughout my entire visit. The pool was cold but relaxing !

The room, staff, service and spa were fabulous. There were a couple of things worth of note: my view was a construction site and the breakfast brunch was disappointing for the price. The spa amenities were amazing.

The room, staff, service and spa were fabulous. There were a couple of things worth of note: my view was a construction site and the breakfast brunch was disappointing for the price. The spa amenities were amazing.

Very cleaned

Very cleaned

Yes

Yes

Terrible. Have been frequent patrons of Mandarin Oriental before - 2 to 3x an year. The renovations from Mandarin Oriental to Salamandar is severely dissappointing. Rooms are lackluster and feels cheap. They also add on an additional daily charge of 35$, when questioned about it- they said oh it’s to cover the gym, pool, etc. Excuse me? I thought this was a 5 star hotel? So paying $1000 a night is not enough to cover the gym and the pool?! Seriously ridiculous. So sad that Mandarin Oriental is no longer here. Will not come back to this hotel anymore when visiting DC. Oh and also their daily car parking has now increased to 85$ a day!!!

Terrible. Have been frequent patrons of Mandarin Oriental before - 2 to 3x an year. The renovations from Mandarin Oriental to Salamandar is severely dissappointing. Rooms are lackluster and feels cheap. They also add on an additional daily charge of 35$, when questioned about it- they said oh it’s to cover the gym, pool, etc. Excuse me? I thought this was a 5 star hotel? So paying $1000 a night is not enough to cover the gym and the pool?! Seriously ridiculous. So sad that Mandarin Oriental is no longer here. Will not come back to this hotel anymore when visiting DC. Oh and also their daily car parking has now increased to 85$ a day!!!

Nice get away

Nice get away

Everything was perfect.

Everything was perfect.

Rude staff and dirty rooms

good location , room clean and nice breakfast poor oatmeal on menu said steel oats ,no way watered down garbage no flavor no nuts or anything brought with it or told where to get some 18.00 worst ever i’ve had better in free buffet 40.00 buffet not anything original we thought they had a chef there that might know how to impress people didn't see that parking EXORBITANT 255.00 for 2 days one block away 40.00 for 24 hr period really prey on out of towners called for ice two times no response at all

Everything was perfect A+

This hotel was amazing! Everything from location, service and rooms! We would absolutely stay here again!

This hotel was amazing! Everything from location, service and rooms! We would absolutely stay here again!

The property was very beautiful. I love the location. I really enjoyed the rooms. They were very comfortable. I had the issue of the charge for I think it was called a travel fee or something of that effect. I can’t recall exactly but you have to pay for your Wi-Fi and bottles of water and coffee from the room even though it says it’s complementary. I’m not sure how something can be complementary if you have to pay a fee for it. I also believe that for what you’re paying for the hotel I don’t believe that we should be paying additionally for parking. I believe that that’s something that should’ve already been built into the price. Also, I believe for the sauna and hot tub. You have to pay extra to use those things like get a day spa pass again that’s something that I feel like should be complementary and included most hotels that have a sauna. You don’t have to pay extra to go into that that’s a part of what it is

Room was spotless and the concierge service was fast. Would definitely like to come back for a spa day as the spa was completely booked up during our stay.

Room was spotless and the concierge service was fast. Would definitely like to come back for a spa day as the spa was completely booked up during our stay.

Breakfast was great. Bar item good choice

Breakfast was great. Bar item good choice

Hotel was amazing. The room was great. The staff was very courteous and accommodating. Will definitely be going back there in the near future.

Hotel was amazing. The room was great. The staff was very courteous and accommodating. Will definitely be going back there in the near future.

Spotless room, incredible staff

Spotless room, incredible staff

Malik, Sabrina and Zachary were very nice.

Malik, Sabrina and Zachary were very nice.

Construction next door on a building, so no view from our room. Luckily, no noise.

I'd offer people more water in the room, not sure I understood why minibar doesn't come stocked. But every staff person we encountered was just lovely.

I'd offer people more water in the room, not sure I understood why minibar doesn't come stocked. But every staff person we encountered was just lovely.

My only negative is the restaurant. We decided to eat there since we were tired after a long day. We ordered a charcuterie board to snack on in our room; this took 1.5 hours to get to us. When it arrived the meat in one section of the plate was rancid and had to be sat outside the room due to the smell. We went down to the desk to tell them and they assured me that it would not be charged to the room. We then decided to eat in the lobby since it was late and we were tired. I was told at the host stand that there was a 30min wait which was fine, so we gave them our info and sat in front of them in the lobby 20ft away. The staff ignored my family, sat other parties while making us wait for over an hour (till i complained again). They then offered to serve us on a couch without a table which i told them "no." When we received the food it was cold and definitely not worth the money. The bartenders also need to be educated that mixed drinks should actually be mixed and not presented as separate layers of liquour in a glass. Upon check out our invoice still had the charcuterie board charged to us which i had to go back to the front desk. Like i said; the staff from the doormen to the housekeeping are wonderful but the food staff needs improvement.

My only negative is the restaurant. We decided to eat there since we were tired after a long day. We ordered a charcuterie board to snack on in our room; this took 1.5 hours to get to us. When it arrived the meat in one section of the plate was rancid and had to be sat outside the room due to the smell. We went down to the desk to tell them and they assured me that it would not be charged to the room. We then decided to eat in the lobby since it was late and we were tired. I was told at the host stand that there was a 30min wait which was fine, so we gave them our info and sat in front of them in the lobby 20ft away. The staff ignored my family, sat other parties while making us wait for over an hour (till i complained again). They then offered to serve us on a couch without a table which i told them "no." When we received the food it was cold and definitely not worth the money. The bartenders also need to be educated that mixed drinks should actually be mixed and not presented as separate layers of liquour in a glass. Upon check out our invoice still had the charcuterie board charged to us which i had to go back to the front desk. Like i said; the staff from the doormen to the housekeeping are wonderful but the food staff needs improvement.

Shower water would not get sufficiently hot (bath and sink were fine). Cannot use personal streaming accounts. Lights and phone were high tech and difficult to use .

Shower water would not get sufficiently hot (bath and sink were fine). Cannot use personal streaming accounts. Lights and phone were high tech and difficult to use .

They were helpful

They were helpful

The hot foods were not hot despite being in a warmer.

The hot foods were not hot despite being in a warmer.

Everything about this hotel is top tier!

Everything about this hotel is top tier!

Staff was amazing!

Staff was amazing!

The room was as amazing as the pictures. The staff were super accommodating and pleasant during my entire stay no matter the time of day. The room was spotless. The room service was delivered in an exceptional amount of time and delicious. The amenities were superb! Everything was five stars!

The room was as amazing as the pictures. The staff were super accommodating and pleasant during my entire stay no matter the time of day. The room was spotless. The room service was delivered in an exceptional amount of time and delicious. The amenities were superb! Everything was five stars!

Friendly staff, excellent spa experience but overall nice experience.

Friendly staff, excellent spa experience but overall nice experience.

The room was nice, but not nice enough to justify the price. I’ve stayed at Marriott properties that were nicer, but much cheaper. I really wanted to try this property because I heard so much about the Salamander, but I was disappointed. I was expecting bells and whistles for the price. Our room only had 1 bottle of water and no one ever answered the phone at the front desk when I tried to call to request another. The valet parking is RIDICULOUS! $86 per night is highway robbery and there is no option for self parking. I stayed 1 night and was charged for 2 days of parking. I’m glad that I looked at my bill. I’m still waiting for my credit card to be refunded. I doubt that I’ll stay here again when planning another stay in DC.

The room was nice, but not nice enough to justify the price. I’ve stayed at Marriott properties that were nicer, but much cheaper. I really wanted to try this property because I heard so much about the Salamander, but I was disappointed. I was expecting bells and whistles for the price. Our room only had 1 bottle of water and no one ever answered the phone at the front desk when I tried to call to request another. The valet parking is RIDICULOUS! $86 per night is highway robbery and there is no option for self parking. I stayed 1 night and was charged for 2 days of parking. I’m glad that I looked at my bill. I’m still waiting for my credit card to be refunded. I doubt that I’ll stay here again when planning another stay in DC.

It is 4th time we stay at this hotel, arrived an hour earlier for check in, eded up waitting over 2 hours at the lobby with two kids. Explanation was room not ready. Not acceptable for hotel of this size and caliber.

It is 4th time we stay at this hotel, arrived an hour earlier for check in, eded up waitting over 2 hours at the lobby with two kids. Explanation was room not ready. Not acceptable for hotel of this size and caliber.

The Salamander was an total Outstanding experience.the customer service from the Bellstand to the front desk to the Dogon restaurant staff, everyone was absolutely lovely! Highly recommend.

The Salamander was an total Outstanding experience.the customer service from the Bellstand to the front desk to the Dogon restaurant staff, everyone was absolutely lovely! Highly recommend.

Clean hotel with great service. Friendly staff. Perfect location to walk to restaurants at wharf or museums.

Clean hotel with great service. Friendly staff. Perfect location to walk to restaurants at wharf or museums.

Staff was very courteous.

Staff was very courteous.

Absolutely! We enjoyed our stay.

Absolutely! We enjoyed our stay.

amazing stay, I will be back.

amazing stay, I will be back.

Everything was great!! Clean, staff, location, grounds…. All were great! Thank you!

Everything was great!! Clean, staff, location, grounds…. All were great! Thank you!

Breakfast buffet was very good.

Breakfast buffet was very good.

Beautiful hotel

Beautiful hotel

Run of the mill breakfast buffet with no custom order options. The room was clean but dated. I needed to request a refrigerator to be brought to my room as I travel with medicine that requires refrigeration.

Run of the mill breakfast buffet with no custom order options. The room was clean but dated. I needed to request a refrigerator to be brought to my room as I travel with medicine that requires refrigeration.

Comfortable, clean, beautiful spaces

Comfortable, clean, beautiful spaces

Great stay, great location and love the spa

Great stay, great location and love the spa

Very nice hotel

Very nice hotel

Lounge staff,

Lounge staff,

Especially liked the drop offs in the car.

Especially liked the drop offs in the car.

THE LOCATION, SPA EXPERIENCE, ROOMS, AMBIENCE, BAR, SERVICE. EVERYTHING WAS EXCELLENT

We had an amazing experience to stay with family. Thank you for your great service.

We had an amazing experience to stay with family. Thank you for your great service.

The room was spotless & the staff were very accommodating. We did note that the latch on the room door was not completely screwed in, additionally, we dined at the Dogon restaurant & called down to the front desk to get a refrigerator brought up for our leftovers. After 30 minutes we called again, only to be told that there were no more refrigerators available. We found this to be unacceptable for a hotel of this caliber and wonder why there is not a better system for patrons of the restaurant. This was the only mar on an otherwise enjoyable birthday celebration for my husband.

The room was spotless & the staff were very accommodating. We did note that the latch on the room door was not completely screwed in, additionally, we dined at the Dogon restaurant & called down to the front desk to get a refrigerator brought up for our leftovers. After 30 minutes we called again, only to be told that there were no more refrigerators available. We found this to be unacceptable for a hotel of this caliber and wonder why there is not a better system for patrons of the restaurant. This was the only mar on an otherwise enjoyable birthday celebration for my husband.

The shower’s water temperature and pressure are just right. The room is clean.

The shower’s water temperature and pressure are just right. The room is clean.

Amazing

Amazing

Lovely facility. Courteous staff. Comfortable beds. Waterfront views and indoor pool.

Lovely facility. Courteous staff. Comfortable beds. Waterfront views and indoor pool.

Room was great! Staff are really nice!

Room was great! Staff are really nice!

Amazing stay!

Amazing stay!

I should have been warned that the entire view from my window would be a tear-down of a building. Even a brick wall would have been better. Not the tranquil view I wanted for my birthday. So I kept the curtains closed. The “in room dining” line just rang. No answer,

I should have been warned that the entire view from my window would be a tear-down of a building. Even a brick wall would have been better. Not the tranquil view I wanted for my birthday. So I kept the curtains closed. The “in room dining” line just rang. No answer,

The staff was extremely friendly and helpful so that was pleasant. Breakfast the next day was a huge miss, overpriced for mediocre serving. We had breakfast at 11:15 which was just leftovers from the buffett and charged $90 for 2. Was not worth it at all. Salamander DC is not what I'm used to for the Salamander experience.

The staff was extremely friendly and helpful so that was pleasant. Breakfast the next day was a huge miss, overpriced for mediocre serving. We had breakfast at 11:15 which was just leftovers from the buffett and charged $90 for 2. Was not worth it at all. Salamander DC is not what I'm used to for the Salamander experience.

The room did not have a nice view as advertised as water view but we had construction view

The room was excellent -- comfy bed, quiet room, spacious. Great locale.

The room was excellent -- comfy bed, quiet room, spacious. Great locale.

Don’t like their policy of holding additional funds for 5-7 business days after checkout and bill has been paid in full. The hotel is holding over $700 in additional funds and I’ve already paid the bill

Don’t like their policy of holding additional funds for 5-7 business days after checkout and bill has been paid in full. The hotel is holding over $700 in additional funds and I’ve already paid the bill

Great room

Great room

Quiet and clean! Didn’t like the tv channel selections which made retreating in the room boring.

Quiet and clean! Didn’t like the tv channel selections which made retreating in the room boring.

Loved the room, the staff and the overall experience. The bathroom was amazing and we had a view. We did room service twice and the staff was excellent. Room Service- Although the sandwich was good, a club sandwich, fruits, orange juice (x2) and two pepsi should not have been $171 not including top. I understand room service is expensive but that was insane. If we never called to check our heat, we would be freezing to death. We had to go out and buy extra blankets because I also had a baby with me that was freezing. They eventually came to fix it the night before we checked out. I think it would be great to have some form of microwave or water heater in the room because I dont think we should have to get room service for a cup f hot water to make tea. Not everyone wants coffee.

Excellent

Excellent

The most gorgeous hotel

The most gorgeous hotel

Great stay

Great stay

Short brief stay with excellent service and attentiveness of the staff

Short brief stay with excellent service and attentiveness of the staff

Beautiful property with wonderful amenities

Beautiful property with wonderful amenities

The BEST hotel experience ever!!

The BEST hotel experience ever!!

Always an elegant experience.

Always an elegant experience.

Great room! Very friendly staff. My only - very minor - quibble is that the ironing table hanging on the door closet was very loose and almost fell off each time the closet was opened. That was the only blemish in an otherwise awesome room.

One of the best hotels we have ever stayed. The staff was extremely kind and helpful. Not a single thing to complain about.

Next, when we arrived in the room, several lights did not work, the automatic blind on the main windows did not operate (my wife does not like to fully close the curtains at night, so she was perturbed at this), and the shower faucet was quite complicated, which finally then revealed that the water pressure was quite low on 8th floor. When we discovered all this, we had already unpacked and were going to bed, so it was too late to ask for another room. It took to the third day to get everything fixed. On Sunday, we discovered the one channel we wanted to watch on tv, Fox News, mysteriously no longer worked (a black screen). Literally, every other channel was fine. They had not fixed by the end of the day. Food was good. Beds were comfortable. But we would not return after our experience. We ended up checking out Sunday night, as our plans changed and we did not need to stay until Monday. When we asked for some credit for all the inconveniences, all they offered was to remove one meal from our room. They may have removed some other daily charges, but it did not show on the bill, so it felt insufficient. We will not return.

Having stayed at both Salamander Middleburg and Hotel Bennett, this property doesn’t live up to its sister properties’ quality and experience. The water pressure was nearly a drip and barely warm, the mini bar was not pre-stocked, and in-room entertainment was limited. Also, the view from my room was facing construction but that isn’t the fault of the business. I suggest paying for the water view if you enjoy waking up to natural environments. With that said, the staff were friendly and diverse, and the 24-hour room service came in handy. I wasn’t able to get a reservation for Dōgon but that seemed to be a draw for guests. I will not return to stay but will return for dinner only given the great restaurant reviews. This hotel visit was for my husband’s birthday so was hoping this property met or exceeded our expectations - it did not. This location has some work to do.

As a VIP member, I was expecting to receive the 2-hour late checkout benefit, but unfortunately, this was not honored. Upon check-in, I requested a late checkout and was told to return at 7 PM to check availability. When I did, I was informed there was no availability, and only after insisting was I granted a checkout at 1 PM — still not the 2 PM I am entitled to. What made this experience more frustrating was the inconsistency in service. During my check-in, I overheard a guest being offered a 4 PM checkout without issue, and I was told that the standard checkout time is 12 PM. However, the plaque in my room clearly stated the regular checkout time is 12 PM — meaning I was misinformed by the staff member who initially told me it was 11 AM. This inconsistency and lack of acknowledgment of VIP benefits left me feeling misled and undervalued as a guest. I hope you will look into this issue and take steps to ensure all guests — especially loyal VIP members — are treated with fairness and consistency. I would appreciate a follow-up and any compensation or gesture of goodwill you can offer for this experience.

This was such a great experience that i booked the hotel in Middleburg for Christmas!

I Love the Spa and good breakfast.

Exceptional comfort and ambience. Nothing

We especially appreciated the excellent service from the entire staff at the hotel.

We had a remarkable experience at this hotel. The spa was great. I had a pedicure and it was one of the best pedicures I’ve had!

Nice location

Great location - quiet rooms

Beautiful hotel. We’ll be staying again soon

The staff were very polite. Check-in was done efficiently.

The staff and entire experience were outstanding.

Amazing staff. For that price point I wanted opulence. This was like a mid hotel. The blinds were hard to operate / stuck, the lamp on wall in living room was crooked, breakfast buffet was like cafeteria food. The dinner order was not sent as was agreed. The room service dinner cart was dated and presentation very modest to say it nicely

Hotel is beautiful and welcoming. Stayed in a double queen room. Staff were helpful and location is an easy walk to attractions.

Great

The restaurant and the service were good. Maintenance was an issue. The HVAC did not work properly in the room, and the room coffee maker did not work as well.

Service was excellent.

Excellent facility, but slow service

The beds were so comfortable and clean. I slept so well and slept all night the best sleep. Staff was friendly and attentive. I will stay again.

The staff was very friendly and helpful and the room was beautiful, very clean, and all together very well put together.

Excellent!

Wonderful location, clean and comfortable rooms. Food terribly overpriced- do NOT get the Breakfast Buffet!!! We waited 35 minutes for a table and then We paid $172 for 2 adults and 2 children, the options were very limited and everything was lukewarm warm! By the time we got back to our table everything but the oatmeal and coffee was COLD. We had to ask our server if we could heat up our plates, cold eggs, cold bacon, cold potatoes….cold waffles. The manager said they had asked the kitchen for a fresh refill for the buffet…..after another 20+ minutes of waiting for that food it finally came out, we could have gone anywhere else and paid less for a hot timely meal….it really ruined our impression of this hotel as it was our 1st time staying.

Very close to the Wharf and to monuments. Parking overnight at the hotel @$85 was an expensive surprise.

Absolutely best birthday so had ever!!! The room was luxurious and fit for a birthday Queen.

New hotel close to the National Mall area, and walkable to Smithsonian museums. Parking at the hotel is very expensive though (approx. $90 per night), so if you're driving there look for alternate parking options nearby.

Great

Was a wonderful experience! Will stay again

Excellent service. All the employees have been overly helpful, very nice, and welcoming. I travel a lot and the staff was all A+. Bravo! Close dining options that was walkable. Great room that was very comfortable. Very happy!

On arrival lights didn’t work. Moved to another room next day, couldn’t fault it, view of Jefferson Memorial (as requested) higher floor & fizz, cake & hand made chocolates left in room. Very friendly reception, housekeeping & room service. Excellent breakfast (complimentary on first morning for inconvenience on arrival) delicious & service in all areas exceptional. Thank you Eskadar for looking after us

Updated. Safe. Clean. Friendly. Just excellent!

The staff go out the way to accommodate every want or need.

This hotel was beautiful, spotless, exceptional staff and the food was delicious. We will only stay here when we're back in DC.

Perfect from A to Z. Hi end amenities staff and service. Great room service food, everything you ask for arrives fast. I can’t wait for my next visit in this marvelous hotel.

Beautiful hotel, friendly and helpful staff, clean rooms, clean and nice pool, amazing spa!

Beautiful

A little tired.

Bb

Great staff to cater to any and all of our needs. Easy walk to the Wharf and National Mall. Fantastic accommodations.

Room has an unclean odor, tub looks nasty, I wouldn’t sit in it; shower looks disgusting, thankfully I have my shower shoes, room needs obvious makeover. I was interested in in room dining, but the room has turned me off. It’s just one night, I can make it. I use to better quality when staying in a five star location.

I also appreciate the hotels proximity to The Wharf where we enjoyed amazing meals and Wed night live music on the floating dock. A wonderful experience all around. You will leave feeling spoiled.

I loved everything about this hotel stay.

Amazing staff!

Guest service

Everything was top notch!

Relaxing

Great location, facility, amenities and friendly staff

Amazing hotel

Booked two rooms for one night via Expedia and had to extend our stay. They extended our stay at their rates, substantially higher that Expedia and when asked for them to match the price, they declined because there are no rooms available and Expedia is displaying the wrong information. Manager Eskodar at the front desk was rude and noted that “we’re lucky they extended our stay” because the rooms on Expedia don’t exist. Horrible customer service for a manager to tell me that I’m lucky to stay at the property - how about thank you for staying with us - should be retrained.

Excellent

The only issue was the waitresses were non existent anytime you needed a drink or for someone to take your order.

We had an excellent stay at the Salamander DC!

The guest experience at this beautiful hotel really exceeded my expectations. Mr. Gonzalo Patino ( Front Office Mgr) who was very kind and empathetic patiently listened to my grievances and within a few minutes, solved the problem. I have to mention by name some of the wonderful staff like Sabrina & Alexandra who made my checking in and checking out a breeze. To Malik, Dewayne who carefully handled my luggage (even though I changed my room) and Felipe you always had a smile at the door and greeted me going in and coming out to Dolly and Natalia, who served me at the dining area (delicious breakfast)with such grace and poise thank you all for being AMAZING.

The hotel is close to the attractions, the location is good, the suites are beautiful and comfortable There are no supermarkets, pharmacies, restaurants or other facilities near the hotel. The room service is particularly poor. You have to call them to urge them to clean the room. Sometimes they even forget to come The food cart in the room can stay for a whole day without anyone picking it up. Overall, the service is too poor. The front desk and concierge staff were very nice

I loved this property. It was conveniently located in downtown DC and close to many museums & restaurants. I will certainly return to this location.

Get away trip right before 4th of July for my husband and I. We had a great experience. Staff was friendly, helpful and courteous. Everything was very well cleaned and maintained. Close to Metro station, area was beautiful and safe. Close to museums and nearby restaurants. Planning to stay there again.

Great location and beautiful hotel.

Staff was very friendly and the property is so convenient to everything I wanted to see!

The property was beautiful and has an opportunity to eat at Dogon restaurant! Excellent food!

Rooms were spacious and beautiful!

The prices. We were over charged at checkout

Beautiful hotel and wonderful amenities, I’d definitely return.

Gorgeous and staff was very accommodating

Beds were not very comfortable. Had some kind of plastic under the sheet that made it very hot, plus the air conditioning was not able to keep the room temperature down to a reasonable level despite being set on maximum cooling and fan. Extremely hot and uncomfortable during the night. Other than that, good stay, but expected better for the high price.

The service at the Lounge was shockingly poor. We had to waive down 3 different servers in the span of 30 minutes and were told they would be right back to take our order and never came back to greet us or take our order. When we finally went to the bar and requested them to send out a server …we ordered 3 apps and drinks and after over waiting an hour, nothing ever came out. I’ve honestly never experience such horrible service from an establishment and would never return. Lastly, the Fourth of July BBQ was over priced and not worth what was advertised.

Gonzalo was a true standout. He called me in advance to confirm my check-in and followed through with a warm welcome in person. He made sure I felt heard and taken care of throughout my stay. Initially, I booked from Tuesday to Thursday, but I extended my trip three times—first to Friday, then to Saturday, and finally to Sunday—because I enjoyed myself so much. The spa experience was phenomenal. I had two full-body massages and a facial. Francesca and Dewayne, the massage therapists, were amazing, and Lisan, who provided my facial, was kind and professional. Their attention to detail and ability to make me feel completely relaxed were deeply appreciated. One of the things I was most excited about was staying at a Black-owned hotel. It was important for me to support and experience that. I was genuinely impressed with the level of service and hospitality I received. That said, I did have two small hicc

This is my first time staying at the hotel. The staff were extremely helpful. I will definitely come back!

My stay was incredible.. The staff was very attentive and my dinner at Dogon was incredible!!

Phenomenal property! The staff were amazing! Everyone greeted us by name and with a smile each day. The rooms were beautiful and super clean. Loved the amenities like the restaurant and the spa. Close to many restaurants and shops and a quick walk to the museums. Will stay here again and again! Fantastic!

5 star experience!

The Salamander DC never disappoints! Great staff, great amenities, great room service. I enjoyed in room dining, celebrating my sister's birthday with our 96 year old mom. (We are her primary caregivers). It was a wonderful experience. From the valet service to the front desk to the in room dining staff, everyone was exceptional!!!

The updates and upgrades are beautiful. My favorite place to stay in Washington DC

Amazing hotel & spa!! I extended my stay twice!!!

Want to go back soon

Beautiful and clean property

The Hotel is in a great location. You can walk to many different museums and restaurants.

It just gets better and better coming here. First time I tried the buffet breakfast and it was delicious 😋

Once we arrived and got checked in the stay was wonderful. We were delayed arriving due to severe weather and they had to reactivate our reservation which was a little concerning. The facilities were excellent, we used the indoor pool twice during our stay and thoroughly enjoyed it. The only real complaint we had was the cost of breakfast our first morning, the only time we ate at the hotel. It cost us over $100.00 for a buffet that did not have much of a selection, rather disappointed in that. Otherwise the stay was terrific.

Excellent for touring the DC area. Walk to Warf, Mall and metro all within 4 blocks. One of few hotels near the mall with a pool.

Beautiful Property. Amazing Dinner options. Super friendly and professional staff willing to help anytime.

Great property. Very walkable to the Wharf and the Mall. Nice lawn where kids and run around

Top Notch Hotel. Convenient to everything and unparalleled luxury.

Entire stay was wonderful. Staff goes above and beyond and is so friendly! Room was very comfortable and very clean; in-room coffee maker was the best! We took advantage of the bikes available at the hotel. It was so easy getting around town with the bikes! The location of this hotel is just perfect. So close to all the museums and the National Mall and The Wharf with over 15 different restaurants right on the water. Overall we had an excellent stay and if we ever make it back to DC we will definitely come stay at the Salamander again!

5 Star experience. Decor, view, room service, were all impeccable.

Nice hotel that is well managed and convenient to downtown. Highly recommend.

We arrived at the hotel and, upon entering the room and placing my bag on the coffee table, I noticed debris on the carpet—it was dried mud all around the bed and footprints on the table. I immediately contacted housekeeping around 2:30 PM and asked them to vacuum the carpet. They assured me they would be there shortly, but they never showed up. I cleaned the coffee table! It wasn’t until the following day that I had to go to the front desk in person to have my room cleaned. It’s unacceptable to be given a dirty room—both from a hygiene standpoint and as a matter of the hotel’s ethics. This was a very unpleasant experience.

Gorgeous property, staff was kind and so friendly and helpful. Definitely coming back. The spa was amazing. Dogon restaurant was also an excellent dining experience. All in all I had a wonderful time

Everything was excellent

The property itself was of a high standard - good accommodation, clean, very well situated and nice setting. However, the whole experience has been marred by a loss of nightwear which was inadvertently taken from the room. Part of the set was found by housekeeping and given back via the front desk, but we were promised follow up from a member of management. We waited twice in reception but no-one was apparently available, and the second time, we had to leave for the airport. Despite sending several email chasers, we have had no acknowledgement or reply. I'd consider that poor in any circumstance, but given this is supposed to be a high-quality hotel, I find it completely unacceptable. Very frustrated and dissapointed.

Great location and great amenities, but the level of service just wasn’t on par with the price except for Ali in the spa. He gives a superb haircut and shave.

The rooms were not cleaned and sheets were not changed. The servers ignored you while you waited. The hotel was not ready for their cherry blossom season, unstaffed, and absent.

Great hotel that is very central to all key landmarks. Pool was very nice, service was excellent. Accommodated late checkout. Parking is easy to find on nearby streets

Delightful

The hotel itself was clean and had a nice warm water pool. However, I had to pay $89 per day for parking, the restaurant in the hotel was too small, and there were no amenities around. That was a shame.

I had a wonderful experience during this trip to DC. I was in town for a work conference and truly enjoyed my stay at the salamander Washington DC. The staff, the ambience, and the food was absolutely 10 out of 10.

Absolutely lovely stay every need of ours was accommodated and the hotel restaurant Dōgon was spectacular!

Amazing property and great staff. Would definitely be back.

Staff accommodating but TV kept malfunctioning

The Salamander Washington is a first class hotel that lacks character and personality. It is the equivalent of a sterilized Four Seasons. The design of the upgraded rooms is cold. The lobby is new, but bland. And as professional as the staff is, there is no way to overcome the sterile quality of the place.

Everything was terrific! The only negative was that the WiFi service was spotty.

The lounge is comfortable and spacious. The rooms are large, quiet and exceptionally maintained. If you like to work out, the resort has a great gym. I encountered friendly, professional staff throughout the resort especially the valet, in room dining, spa and restaurant staff.

Great customer service.

The room was lovely and comfortable. But the hot water for my shower shut off after 2 minutes, and I was left taking a cold shower. Not fun.

Excellent stay, I look forward to staying at additional Salamander properties in the future!

The hotel is nicely located near the National Mall, but at the far end. It's also very well located in walking distance to the Washington Marina which has dozens of choices for restaurants. Slightly disappointed in the restaurant/bar. The food was very expensive, including breakfast, and the service was slow when we used the outside seating for the bar.

Awesome stay and definitely worth the price! Being our first time visiting, we were surprised to walk into the room and see they upgraded our regular room to a suite. Very clean and comfortable. Room service was attentive and quick. We will be back!

My stay was exceptional. The room and bathroom were exquisite. The food was fabulous, and the staff were polite and helpful.

Amazing Hotel!

Great stay!

At one point we realized my younger son left his retainer in the case inside the car. I thought the valet would direct us to the car but they actually went and retrieved the retainer case for us and delivered it to our room. The lobby bar was very nice, good strong drinks, however it was closed on our last full day due to a private event— so we were unable to grab a quick drink when we wanted. The only downfall of this hotel for me, is its lack of restaurants, bars, or nice cafes in the immediate area. Although it is walking distance to MANY must-visit places, museums, monuments, and National Mall… we did have to Uber or drive to every dinner out. This wasn’t a dealbreaker but when I booked I assumed there would be places to eat in the immediate area upon leaving the hotel. That being said, every hotel that is within the center of the city is much more expensive for much less space. I am very happy with our stay and I would highly recommend it to others who are looking for an amazing DC trip.

My wife and i were celebrating our honeymoon. Tired and exhauted due to lengthy drive we finally arrived. Nate the bell man greeted us with an immediate smile and warm welcome. He took our lugguage to our room. Austin at the front desk was extremely helpful and very acvomidating to our room. Very professional and yet personally a true star player to the hotel. The hotel is gery close to Nationa mall so easy and walkable. The room very well appointed to every detailed and extremely clean plenty of space. Lastly but not least Christian the FOB manager was incredible, he was personally and very kind, gave me great dinner options to the hotel and surrounding area. He also gave my wife and i a toasting to champaigne to ring in our marriage. Tobi the Director of FD very kind and personal we spoke and shared in stories as I was a former AGM to Hilton. KIond blesssing to such an incredible staff we will be back for sure!

I liked the location of the property, and the fact that it had a pool for my granddaughter. In fact, this combination was why I chose it, despite the price. The staff was all very pleasant. The food was good, but quite pricey.

Amazing facilities

I have no choice but to come back :)

Comfortable lobby lounge area. Accommodating staff . Location is terrific. Easy access to the new wharf area with wonderful restaurants. And across the street for Starbucks because the only downside is the expensive buffet breakfast which is quite ordinary.

The property was beautiful and in a great location to pretty much everything. Our room was exactly as pictured and had the most loveliest view of the cherry blossoms and the Wharf. The staff was amazing, they really went out their way to create a great experience for us, even the doormen/valet guys looked out for us. The only downside I would say is for a luxury hotel, I expected their toilet paper would be two-ply and soft, lol! Other than that, it was a pleasant experience and I look forward to visiting their other property in Virginia.

Our stay started off Rocky, however one of the Managers Mr. Tavi Smith went above and beyond to make our stay a great one. Definitely recommend it to all.

Thank you

Very clean, spacious bright rooms, very friendly staff, I wouldn’t think twice about staying here again. It was excellent!

My husband and I stayed here to celebrate our anniversary and we were very disappointed. The room was clean, but dated. The bathroom was nice. However, the service was terrible. After staying at the Salamander in Middleburg, where the employees were so kind and helpful, staying here was a huge disappointment. We went to the front desk asking for ice and champagne glasses as we had a vintage bottle to enjoy for our anniversary. The front desk employee said she would send it up shortly. After over an hour, we called to inquire on the status and they said it was coming. After another 40 minutes, we gave up and called and said not to worry about it. It had been over two hours at that point, and instead of being apologetic or kind, the employee was rude and dismissive. For the amount of money it costs for a one night visit, the disregard for customer service is frustrating. The overnight valet parking charge is also ridiculously high. This wouldn’t have bothered me so much if the customer service was great. Maybe my expectations were too high after our fantastic weekend celebrating an anniversary at the Salamander in Middleburg 2 years ago, but this stay was a big let down.

Lovely weekend exploring DC. Hotel is wonderful! Great location! great amenities! My only wish would be a bathroom exhaust fan.

10 min walk to the wharf and lots of bars and restaurants. Very clean gym and pool. All around nice place just super pricey for food and drinks at the hotel itself. $12 for a beer is a bit much even at a hotel.

It was our first time at the Salamander Hotel. We were

Bed was comfortable. Pool for children was awesome. Housekeeping was great (turned down beds, straightened up room, even folded a pair of pants). Secure elevators with room key security. Pleasant, friendly staff throughout hotel…

Beautiful hotel. Convenient location. Top tier services!

Beautiful room, helpful and kind staff, excellent food. A wonderful experience.

Beautiful hotel - due to increment weather no one was out there but the 3rd day the fire pits were on and my husband and I sat out and enjoyed the view, the stairs to go down and explore was roped off. The only restaurant that was open at that time, service was slow and the food was not that great. Overall, I would stay here again, walking distance to the Wharf and popular monuments.

My family and I came to DC for a mini vacation. The Salamander Hotel was a great option. It was close in walking distance to the monuments and museums as well as dining options on the wharf.

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Wonderful for our family trip. One of the best nights of sleep in a hotel I have had!

Friendly staff, very clean.

Walkable to the wall and some museums

The service was hospitable!

Very nice hotel. Excellent location to the Mall, the Wharf, and Jefferson memorial and DCA. Clean hotel. Very nice staff!

Loved it. Great restaurants.

Our family felt very safe and welcomed by the ataff. Our room was clean and very comfortable, although we had to ask for washcloths 5 of 6 days. Also, the concierge wasn't very helpful.

The hotel is beautiful and located in the perfect spot. Only downside was waiting 30 mins to get in my room because they were still cleaning which they accommodated with a free drink card

Great location, staff, rooms and food! 💯

The facility is very nice and the staff are all extremely service oriented. Everyone was helpful from the housekeeping to the front desk and concierge services. Had a problem with no hot water one night and the next day which was eventually fixed after a couple of cold showers. Also, the bar was crowded and while they said they could get us a table with a little wait we never got in and had to go out for food elsewhere after waiting more than an hour.

Property is beautiful and ideally located. Absolutely loved the music playing in the lobby as well as the popcorn at the bar. However, the brunch was NOT worth the money. Nor was the stay. Very few amenities. But the rooms do have a Nespresso machine which is great! The staff was always friendly, especially the doormen. However, I was given competing information about the checkin process from two different front desk clerks. Additionally the hot water went out in our room for about a day - something I do not entirely hold against the hotel - but I expected that the inconvenience would have been accommodated more than an offer to shower in the spa. I guess for it to cost 2 to 3 times more than the other hotels I looked at, I just expected more.

Great hotel and great location for sight seeing the monuments and cherry blossoms.

Very posh hotel clearly targeting the business professionals of DC. The staff and service are great. Room had a few issues but the view of the river was perfect. Did not get a chance at dinner but menu seemed very nice. Breakfast buffet was not great and very overpriced.

Nice

I will never stay there again. Although the hotel was beautiful and the food was delicious, we were treated like we were invisible. Doormen open doors for many others, yet I opened most doors myself. A maid entered our room after checked in. The concierge, Jennifer appeared polite and accommoding over the phone, but when she asked us to meet her in the lobby, things changed. She greeted us with smiles and offered to honor HER promise to provide a $60 resort credit AND provide a $100 credit for our breakfast buffet bill due to the invasion of the maid. (Buffet breakfast for two adults was $85+tip) Several hours after checkout, my credit card was charged a $160 room deposit fee and a $35 room service fee. The $60 resort credit was not applied. Jennifer deleted that $60 credit after meeting us. She did honor the $100 breakfast buffet credit, however, that won't be confirmed until all charges are final on my credit card. I did appreciate the early check in and the late check out, but I will not return due to the treatment by some of the staff.

Omg I love this hotel

Very comfortable with nice pool and fitness facility. Full service spa, a comfortable bar with good service but it closes at 10:00pm. Nice new restaurant has created a buzz.

Gorgeous

The windows are almost soundproof. The view of the water allowed us to see the fireworks (and we didn’t hear them). The bed and sheets were wonderful. The Dogon restaurant is Amazing!

Our room was very nice The cold showers were not the fault of the hotel, but of a boiler that was faulty, I understand. We had breakfast at the hotel three times and it was very good! I clearly understand it was an insanely busy weekend! All in all, I thought everything went smoothly except for the showers We would certainly come back again

Beautiful property, friendly staff

The Salamander is the perfect hotel for the Cherry Blossom festival. You can walk to the Tidal Basin from the property. The staff is also very friendly.

Staff was super friendly and attentive. Very clean. Parking price was a bit steep but overall a great, quality stay!!

This property is luxury personified! Love this place!! You are conveniently located and can walk to all the key sites in DC. A must!

An amazing trip.

The property is beautiful and very walkable. The food service is a disaster. 24 hour room service is a joke no one answers phone 20 minutes guest services does not answer 20 minutes. In person trip talking to manager at front desk got food to arrive 60 minutes later cold. If you want food walk to wharf.

All of the staff were very attentive and responsive when we had issues. The hotel was walkable to the wharf, tidal basin and museums. It was kid friendly (staff was so sweet to our 1 year old, supplied crib and baby toiletries and had small play room). Our main issue was that it felt like the hotel’s dining options catered to people not staying at the hotel and we were never able to eat in lobby/on terrace. As a result, We ended up having to spend a lot on room service as the main walkable restaurants were on the wharf, and while there is a pedestrian walkway, it requires you to carry stroller up and down two flights of stairs, which we weren’t always in the mood to do.

It was a very busy weekend with the cherry blossoms but everyone was amazing. Service was very prompt and helpful from the desk to the valet parking.

Staff was overwhelmed and feel that the staff was short

I loved the elegance and diversity. The food was superb

This property is gorgeous! It is also situated between the National Mall and the Tidal Basin and all the cherry blossoms! Easy access to the Wharf also. Everyone was very helpful and cheerful and made our 3 night stay very pleasant!

N/a

Property exceeded my expectations. Parking is very pricey but it’s valet and they move extremely quickly. The bed was BEYOND COMFORTABLE! Can’t wait to go back!

One of my favorite hotel experiences in DC! Love the comfort, amenities, and dining options!

Very nice and luxurious

We loved our stay! Salamander did a wonderful job of making our trip so fun. My daughter forgot her googles for the pool and they had one for her!!!

Great stay

The staff was amazing

Beautiful hotel with excellent spa and great bartenders/cocktails

Amazing stay and hotel. We will return and highly recommend.

Nice

Great hotel. The location was great, close to the mall but far enough to be quiet.

The service by the concierge and restaurants was extraordinary and very attentive.

Perfect lication

The hotel had a classic feel without being dated. It was also a 5 min or less walk to the shops and restaurants at the Wharf or you could also eat at the restaurant on site. We loved it and will be back.

All areas were very clean and every staff we talked to was incredibly friendly.

Everything was perfect from check-in to check out! Everyone was so nice and helpful, cant wait to return!

They were VERY attentive and accommodating.

Nice but overpriced. Also no close very good restaurants within walking distance to eat.

Highly recommended!

Overall, a wonderful property. There are clear maintenance deficiencies throughout the property. There was a large blower outside of my room attempting to dry the hallway carpet from a water leak. The smell from the blower was quite naturally unpleasant. The sink in the bathroom didn’t drain. However, these are isolated issues and don’t necessarily reflect a persistent problem. Overall, great value and experience. Well worth the investment and time spent.

A

Nice area

It was a. Lovely trip-

Hotel was very nice . Staff were all very friendly and professional. Pool was very nice but a bit cold. Overall the hotel was excellent. We would definitely come back!!

Amazing

This stay at the salamander was a little less than my expectations. The one thing that made things better were the managers, they were on top of everything. Although there were some things subpar the managers professionalism and troubleshooting for resolutions made it almost effortless. I would like to say thank you to Joe, the housekeeping manager, he was very kind and understanding. The restaurant was good. The location was excellent a 10 minute walk to the wharf. Close to the monuments. Another area that I feel that can be worked on a little is the valet parking. I'm accustomed to pulling up to a valet parking stea, and someone opening up the door to greet me, and get my key, but at this hotel I sat in the car and if you sat there they would never come open up the door. However when it was time for their tip they ran like you wouldn't believe to help. My room had the view of the Potomac, it was beautiful. Nice amenities. Fire pits, indoor pool, steam room, spa and gym. The only coffee machine in the room was the espresso my husband or I like expresso. That bathtub was to die for. Don't put bubbles in you will slip and slide. Just the plain water. It almost seemed filtered.

The hotel is beautiful! The entire staff is absolutely amazing! 💕

There was a towel hanging in the bathroom with spots on it, when the bed was made the first night it was apparent the sheets were not changed and they weren’t tucked under mattress. For 2 adults only 2 washcloths were left in the room and when we asked the cleaning lady for 2 more she said she didn’t have any. There was a strain of hair on the floor in the bathroom and that was going to be my indication if the floor was swept, it was still there. For the cost and high end resort there should have been more attention to detail. The resort is beautiful, but not meeting expectation.

Best stay I’ve ever had. I will definitely frequent the salamander in the future

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I love the views. But it has changed since the property was the mandarin oriental. It needs to be renovated and updated.

Salamander is a lovely hotel, but it had a bad odor, like sewage, during our entire stay. Other than that, it really was a nice place, so I hope they can get the sewage issue under control.

The service was nice. Front desk staff was helpful. Our room was very clean and beautiful. Loved the vibe!

We had a lovely stay and the service was amazing.