Hotel Nell - Union Market

Very friendly staff and cozy rooms.

Our initial room had a broken toilet that we told the two girls up front about and they said they would send a maintenance man up but when we left for a few hours and came back it was still broken. There was a new worker up front and when we told her about the situation we were moved into a different room which helped but was still inconvenient. The roof bartenders were good. The server doing breakfast Sunday was slow and only came back to the table rarely. Parking was also 20 minutes away unless you wanted to pay $60 a night. We won’t be back

People r amazing and enjoyed around the area

Loved everything about the hotel. Great location with lots of options for food nearby. Short drive to attractions. Only issue was noise early. Could hear people outside in the morning.

Excellent location and very comfortable rooms

Not good value for money. No food service because it was Sunday. Very loud as it's on a highway. Very basic. Not recommended.

Great location and I love the vibe of the hotel. The cleaning of rooms is poor. They don’t bother cleaning thoroughly. One day I left at 7am retuning at 18:40 and housekeeping came to clean at 18:45 and I sent them away. They don’t restock towels accurately - one day I had 3 bath towels and no face towels for two days. It also took me 12 hours and multiple staff to convince them the temp in the room was not the temp on the maintenance person’s handgun. The staff are nice the location and building are great it would be good to better manage the property.

Although the room was very small, it was tidy very well appointed. I only wish they had included a bottle of water!

Looks can be deceiving. While this hotel was aesthetically pleasing, the nice decor covered a lot of issues that added up. The staff gave us drink coupons to use at the hotels three restaurants, which was nice, but we couldn’t use half of them. The Treehouse rooftop restaurant was small and crowded, requiring a reservation (which we were not informed of at check-in). We were able to snag uncomfortable seating on the patio where we could order with a QR code, which rendered the drink vouchers useless. We decided to try the basement restaurant for dinner instead, The Singing Tiger. We were the only patrons on a Saturday evening which should have been an indication that something was off. The food was amazing!! However, our main waiter was inattentive and since gratuity was included in the bill (for two people), he didn’t have to work for a tip. The kitchen staff was more attentive than the waiter. For breakfast we wanted to try their small Pantry restaurant, however they did not open when advertised. We asked the front desk of the Pantry would be open that morning and we were told that the waitress hadn’t arrived yet and he wasn’t sure who it was or when they’d be in. We walked to Union Market and got a lovely breakfast Buffalo & Bergen, instead. The room itself was nicely appointed but everything was cheaply put together. The coffee maker didn’t work, the cheap iron barley worked, there weren’t enough towels or counter space in the bathroom, water pressure was low, etc.

Decent hotel - I wouldn’t personally call it 4 star. Great location and friendly staff.

Hotel was great, staff was amazing and location is perfect! We enjoyed our trip and had our dog w us, would definitely come back!

Gorgeous place with two onsite & delicious restaurants, rooftop and lower level. Fantastic spot with Union Market shops, restaurants, night life all in walking distance.

Clean room and very accommodative to move our room that ac was not working properly in.

It was right next to our venue.

This stay was cozy

I would advise using the iPad white noise sound machine that is provided tuned up to its highest level to drown out the persistent alarm sounding from the next door apartment building and/or parking ramp alarm that rarely stops. I didn’t discover the iPad white noise was available until the next morning following a difficult night trying to fall asleep with a pillow over my ears 😉

The location to get to the sites is awesome, take it with a grain of sand. New York Avenue is still sketchy=graffiti on the adjacent building. The roof top bar/restaurant is very nice, great staff, food above average and then of course the prices. The hotel location is a very good value overall BUT 2 things I gotta warn folks about: Parking, only a few spaces at the hotel, I got the last one, They told me parking in the garage was $60, SURPRISE !!! Parking at the hotel was $45, something I would have factored into my stay. Our room was tiny. There was only enough room for the 2 single beds and not much else and the view was dismal. Staff was great.

Rooms were clean, and the staff was super helpful. A couple of things that would make this stay a bit better… Phone and watch charging were challenging. Nothing close to the bed and the one outlet close to my side had a multiple outlet insert but did not work. So I had to unplug that to be able to connect directly into the wall to charge. Nothing was available on the other side of the bed. Also, neither light on the stands beside the bed worked. Just so anyone thinking about staying knows, the bathroom is tiny with the sink outside in the bedding area… wasn’t expecting that, but we made do. Overall, a great stay. Would definitely do it again! Love the quaintness!!

The hotel overall was cute and has a good vibe to it. However, I did not enjoy my stay because the temperature control of the room could not be changed. During my stay the AC was stuck on 67 and no matter how many times I tried messing with the thermostat, and it saying I changed the temperature settings, nothing changed. I was freeeeeezing the whole time. It was very uncomfortable. Also the shower was way too small

only thing i could say is i wish there was a bigger place to put trash but besides that, everything was perfect!

Such wonderful and kind staff. Thank you!

This is a nice hotel for solo travelers. Well maintained.

Amazing location and value for the price

Location Staff attitude

My room was a bit small and dark, but I booked the cheap expedia bundle. Excellent neighborhood for eating, shopping, walking. I sampled both restaurants, and was pleasantly surprised. Young crowd. Pet friendly.

Super cool property - lovely staff at the treehouse lounge - would skip breakfast though, everyone was lovely - room was very nice -

The hotel was very well maintained and the lobby is a nice place to hang out. Staff is very friendly and helpful. Rooms are a bit sparse but clean.

Great property. Only downfall is the parking. There is no specific hotel parking. Parking is in the public lot behind the hotel, which is NOT attached leaving you open to extreme weather conditions.

Beautiful boutique hotel. It's in a great walkable area. Plenty of restaurants and coffee shops with a 2 min walk.

Great alternative when the big brands want $500 plus per night. One station stop away from Union station too.

Parking is additional and expensive per night. Also there is no closet, no where to hang or store your clothes/shoes suitcases etc..

We had an amazing stay. The hotel was great, and Union Market was the icing on the cake

Diego at the front desk was great and super helpful and Jeffrey was very accommodating for our group of 10 celebrating our daughter’s graduation.

Overall Hotel Nell is such a refreshing different type of hotel. It brings me back to another time when emphasis wasn’t on a corporate look or style. It’s not just that it’s reasonable and ranks highest on all the usual dimensions of cleanlinessThe atmosphere is relaxed, the staff—largely young people—are not only friendly but like what they’re doing. We stayed for two nights in a room with two twin beds. It’s strengths go way beyond the usual with excellent cleanliness, helpful

All good

Great boutique hotel. Seven minute walk to the Metro. Roof top lounge is worth a visit.

The hotel is in the perfect spot. My only complaint is how small the rooms are. It felt like I was sleeping in a dorm… overall it was clean and the staff were friendly.

It was good place to stay

Exceptional

Rooftop bar staffing and service 👀

the tv didn't work and the water pressure on the shower head was weak. the iron didn't work either but I was able to get another. the hotel is very cool and quiet inside. I would stay there again.

Convenient and reasonable priced spot! The staff is great and very helpful. The hotel is beautifully decorated and styled. The onsite coffee shop, bar and restaurant are great additions. Highly recommend this hotel!

Everything was as expected. Staff were helpful and the bar/restaurant at the Hotel was great

Exceptional

I've been to DC several times. This neighborhood is very safe and this hotel is one of the amazing spots to stay at. I would come back and stay as long as we can!

The property was really cute. Loved the lobby and the rooftop.

Great staff

Good

Location near Union Market was great. Various hairs in bed. Beds very low to the floor. Tv did not work. Bugs in bed. Staff did not care when i reported these issues and blew me off. I even took video!

Location near Union Market was great. Various hairs in bed. Beds very low to the floor. Tv did not work. Bugs in bed. Staff did not care when i reported these issues and blew me off. I even took video!

Lovely hotel within walking distance to Union Market and several great restaurants. Room was a great size and we appreciated the convenience of the grab & go snacks and drinks and onsite restaurants. Great stay, will definitely be back!

The cafeteria doesn’t deliver to room which was challenging for a handicap person in wheelchair.

Close to hospital and wheel accessible room on 1st floor was very convenient. The cafeteria doesn’t deliver to room which was challenging for a handicap person in wheelchair.

Great hotel! Had a lovely stay

Wonderful place to stay within a mile and half walk to Union Station. You will have to pay for parking.

Parking, as noted in comments was definitely a challenge

Affordable, clean, and fashionable hotel. My only criticism is that the mattress wasn’t the most comfortable.

This hotel has a great vibe and the staff was amazing! We went downstairs to the Singing Tiger and enjoyed Dan Dan noodles and pork belly buns and had exceptional customer service from the bartender:) it reminded us of a speakeasy because it was an unmarked and had dim lighting. The decor throughout the property was eclectic, with a bohemian vibe and very visually pleasing.

Service in the restaurant was super slow. No syrup two days in a row (they were out)

Rooms are really nice and the location is great. Lots to do at Union Market!

Clean, friendly staff, great ambiance

The hotel is very beautiful and trendy though. Street parking is a bit hard to find, but if you look near union market you might get lucky

Nice staff. Very clean room. Would come back next time.

This is a wonderful idea. Right now, the execution is not there. First, I went up to the rooftop bar, no lights on, no one there. Wow. No warning about that not being open. The breakfast was excellent. The common spaces were nice, although the chairs look nice, they are not very comfortable. My room was VERY small. Could barely squeeze by to get to the other side. Sink in the room, shower, camode in another room. Kind of an odd setup but ok for one. My room was across the hall from a corridor that looked like it came from the car park, separated off from the rest of the hotel. This felt odd and felt like it was less secure than it ought to be. Try to get a room on the second through fourth floors.

It opened up a whole area I had never explored! Right in the middle of a converted industrial area teaming with unique eateries, independent shops and street art. Really nice to walk around in. The rooftop area (at least the evening we came in) seems disorganized. We were 2 people at 5:00 pm. We just wanted a snack and drinks. The restaurant was nearly empty. We were greeted with anxiety at our not having a reservation, saying they had "lots" of reservations coming in. When they finally decided they could accommodate us, the server was inattentive with getting our order, water etc. Considering she told us we had to leave at a certain time, this seemed counterintuitive. I saw several other walk in's experience the same treatment/confusion at the nearly empty resturant hesitating to seat couples. At some point several large groups came as we were getting ready to leave, but things could have been friendlier and there could have been more grace.

clean room/ bathroom, perfect location. parking isn’t the greatest, parking compound next to it does offer 50 dollar overnight.

The only thing that troubled me was they were supposed to serve breakfast, but my second morning there, the staff responsible did not show up for work. So no breakfast. Disrupted my day.

The rooms are very clean. Every staff member has a smile and is helpful. The drinks were delicious and staff suggestions were tasteful and worth exploring.

Needs a fitness center or coordination with Hampton Inn to utilise their fitness center.

A new section of the city for me, and not one I'd normally consider looking for a hotel in. But definitely worth it! I'm going to prioritize it for my next trip. High quality without the hotel chain feel.

The hotel is beautiful and the restaurants as well. I was disappointed in the low number of staff. The people who were there were lovely, but there were not enough people working to help all of the people that needed help. It was disappointing that my bathroom ceiling was leaking, but they did fix it promptly. My in room refrigerator didn’t work and wasted all of the leftovers I brought back, and there’s no microwave, even if it had been edible. The roof restaurant bartender and manager were standouts of my experience. The biggest problem I had was a lack of staff assistance and or the complete lack of luggage carts that has resulted in serious back injury and needing to take time off of work once I returned home. I feel that in about a year hotel Nell will be an incredible experience if they continue to improve.

EVERYTHING WAS PERFECT I WILL REVISIT

Great unique hotel. Comfy Beds

The young lady at the breakfast bar was awesome everyday! Very accommodating and excellent customer service.

Enjoyed the rooftop bar

The Hotel is very cute decorated and artsy. I really enjoyed the environment but there are few things that blindsided me on my visit to the hotel. The hotel is in a business area (Union Market) directly around the corner. The events go all night long with music and activities So if you are a light sleeper, you may have trouble with getting rest. Also, the hotel has absolutely "No parking". The closest parking garage next to the hotel is $45-$60 dollars a night so it would have been a lot easier to bus to all the daily events. If you can get around those two characteristics you will absolutely love the spot!!!!

It's really an excellent hotel. Super comfortable, super clean, and in an excellent location. I think it's one of the best hotels I've stayed in especially for the price range.

Cleaning was not up to standards at all! (stained linen, dust and cob webs on lighting, stains on bathroom floors and showers) Television did not work. The most uncomfortable stay in an hotel I have ever had

It’s good for a quick trip. Nothing more than 2-3 night maximum

Everything was top tier except the water pressure. All in all a great place to stay!!!

Dingy and icky rooms, dark.

Very good

Room was over all clean

I have been to many hotels but this one has a very unique style that i enjoyed. I would recommend it especially in the area that it is in.

Na

It’s

Hotel was fine however I was not told that the kitchen for upstairs restaurant stopped serving food an hour before closing time. I had I known I would’ve gone to another restauran. Also, the server failed to mention that a gratuity of TWENTY PERCENT had already been added to my check for the single beer I ordered. I was ended up tipping 40% on a beer. One of my hair clips also went missing after my room was serviced on the first night.

Front desk lady assigned a room with a defective door. She refused to change the room and wanted to force us to stay in the room until the repair person came to fix the door. We were tired and needed to rest, but she ordered us to rest at the lobby chairs or to go to the market while someone fixed the door instead of assigning a different room. Finally she called for help only to have a person come to the room, to verify that in deed, the door lock was not working… She even accused me of being “difficult” not realizing her directives (to rest in the lobby or go shopping) were patronizing and disrespectful. Eventually she assigned us a different room. This happened on March 30th in the evening… Probably not coming back after several stays…

I loved the room. The bed was super comfortable. But no microwave.

Nice staff, very helpful while I stayed here. It is around 21 mins from downtown, but over all a good stay for DC. Nice clean room. Street is very busy, but I didn’t mind it.

Small, cute boutique hotel. Very central location!

Super cute hotel, friendly staff. Would stay again!

Two problems for me - First the street noise was problematic! The hotel is located on a very busy street and there is a lot of traffic on this street 24/7. And don’t get me started on police and fire truck sirens. The staff’s fix for this was ear plugs. Second, I was attending a conference that started between 8-9am every day. The restaurant in the hotel didn’t open until 8:30 and 9am on weekends. That meant locating breakfast somewhere else which was Blue Bottle Coffee. Great little place but limited options. There were not any other options around the hotel that I could find.

A bit far from things to do but overall good

The only reason I am rating some aspects of this property as a 4 is because the water in the shower just never got truly warm. That was pretty disappointing. We also had issues using the complimentary soap in the shower because the bottle pumps were turned to a locking position or broken.

I think the only thing the property has going against it is the thinness of the walls and doors. I could hear conversations through the walls as well as other guests TVs all night. for heavy sleepers or people who might not mind. this hotel is absolutely gorgeous and worth the stay! and the staff was incredible! but the building itself needs some TLC in order to be a place id want to return to. being so susceptible to other guest’s noise is a quality of a hotel that matters to me. also unrelated but the bed creaked and was not the most amazing bed. but thats me being super picky. i dont regret my stay here but i do not think i will be back. huge thanks to all the staff for being SO sweet and kind.

Parking, forget it, if I would have noticed in ads anywhere that there was no parking I wouldn’t have stayed. Added another $100 in parking fees to our stay, plus Ubers. I’ve never been to a hotel without a parking lot so I never thought to look( I’ll take some of the blame for that). The best experience I had at the hotel was the rooftop treehouse bar. Waiter was friendly and he was very attentive. Explained thing thoroughly. Lots of interaction. Great food.

Property is very nice, clean room. Air conditioning worked properly. WiFi was a little sluggish, couldn’t get service on TV

Large room and remarkably quiet for bring on busy street. Bathroom really needs better lighting. Rooftop lounge was nice for late night drink.

We were here for our wedding last summer, and we came back for a mini weekend getaway. We love Hotel Nell. Quiet, unsuspected gem in Union Market. The only “weird” thing was that there is no additional lock on the door as is common in most hotels, but it is not a safety concern, just something I’m used to seeing and it wasn’t there. We’ll come back for our anniversary! Love Hotel Nell.

The hotel's pricing appears disproportionate given the limited parking options and the $60 fee charged to guests at the nearby garage, particularly since the parking attendant's guarantee of a waiver is not honored upon exit. Considering the basic amenities provided, the hotel may not offer the best value for the cost, which is unfortunate.

The was no sufficient parking and the bathroom could of used a sink.

Very good

Love love loved it. I try to alway book at boutique hotels. Great details & staff is superbly nice. Alti (sp?) absolute sweetheart who made our stay personable. Inviting lounge area. We did two twins which next time we will upgrade to a larger room with hopefully a larger shower. Shower was small & not of a fan of how the shower curtains stuck to us while showering. Good temperature as a hot shower is one of my musts. Slept extremely well & the bedding & ac kept us from ever getting hot. That was a first. Nice rooftop bars with great views & delicious tacos. Complementary incentives for the restaurants were a plus. We came Saturday night. Brunch downstairs 5/5. I had a simple American breakfast & it was done well. I will remember that bacon forever. For Sunday the other restaurants were closed so staff recommended we walk to first street with lots of other great restaurants. Wish they had a rewards program because I will be rebooking.

I’m a very clean person and this is not the service I was expecting to get. This really put a downer on my stay at the nell hotel as I started wondering if my room got properly cleaned after the previous guests.

The beds were very comfortable, the staff was nice and it was very clean. Parking, not so much. Plan to park in the garage in back. Its $60 a night, not $45 as stated on the listing.

Great room and great restaurants. Easy to get around.

Great location! Would stay here again for sure.

This hotel was far by so amazing. The two restraunt options were fantastic in the hotel. The lobby decor was cute . The rooms were perfect for two. The beds were comfortable. It was a nice area with lots of places to eat nearby. I would come back here again! The staff was also really nice an comforting.

What an impressive property! The pictures exactly represent the careful curation of vibe and feel. The rooftop restaurant has both great energy as well as incredible food and staff. I enjoyed everything I ate and drank at this hotel. The lobby has great coffee every morning, wish i had the time to eat there. The room I had was spacious and well furnished. Looking forward to staying here again and again. Keep in mind the area is a little busy so there can be some additional noise. However, that didn't put a damper on all the benefits you get from this hotel. The F1 arcade around the corner is also super fun, great drinks and food.

No WiF, heating issues and next to rail lines.

Room was very clean, love the way things are decorated and very comfortable. I tend to run cold but housekeeping provided blankets very quickly! Will definitely stay again when we visit our family in DC. Thank you very much. DC has many hotels to offer and I've stayed in many of them over the years when my travel to DC was always work related. Hotel Nell was a delight and a jewel among a lot of very nice but predictable hotels that are typical. Hotel Nell is just fun and unique. Don't miss the opportunity to stay there and the location is also fantastic. NOMA is a very fun area with lots of delightful finds to discover in the area.

Hotel was in a great location near the major food halls in Union market. Easy walk to train station

I really enjoyed my stay here and the staff were amazing! 10/10 rooftop bar

The staff provided excellent customer service.

It is a little noisy from outside noises

Cute boutique hotel. Great location! Very walkable area! A hop, jump and skip to downtown DC!

Cute and quaint!

The staff were really nice. The location is pretty good and it's nice that they have on-site restaurants. The room was not set up conveniently, where the desk had a desk lamp and a coffee maker, but no nearby outlet (or extension cord).

Really cute hotel very close to Union Market - great for shows, dining, exploring. Parking a little tough (seems like what they have available for reserved parking can fill up) but there are some other garages nearby as well. Would definitely stay here again!

I had a nice stay, rooms were smaller than expected but still overall nice.

THis was my second time staying here and I came back because they have good food for breakfast and the rooftop bar. I was quite disappointed when I checked in and my TV didn't work. They weren't open to moving me to a different room because apparently the internet was down in the whole hotel. The internet actually worked so I was able to get work done, but imagine no entertainment on your one night away from home a month. Not sure I'll be returning anytime soon. After I requested complimentary breakfast they obliged. I also don't love the location on a really busy main road.

Large room, not very clean, towels and sheets had holes, internet was down for 12 hours. Staff nice.

Pretty good hotel with pros and cons. Pros: it is different from chain hotels, the staff is great and the neighborhood feels to an extent like the DC version of funky Bushwick in Brooklyn. Cons: the hotel has very few parking spots, the water pressure in the shower is very weak and the hotel has no gym.

A very hip, industrial style hotel with an excellent breakfast. The rooms were spacious, clean and had a good sized desk. Staff was really nice. Only drawback was no on-site fitness facility. There is a partnership with a center nearby but it wasn't explained at check in and website explanation seemed complicated. WiFi was out when I was there. ATT cell reception wasn't great in my room. Better in lobby but still not strong.

Staff was super helpful!

Great stay! The rooms were just what my spouse and I needed!

Really nice boutique hotel centrally located at Union Market in DC

Great hotel

The rooftop bar was really good (chicken tacos + margaritas).

Helpful and courteous staff. Clean amenities and great location.

This was my gf's second stay at hotel nell and she was pretty disappointed compared to her first stay. The front desk staff was not as friendly or welcoming. The soap dispensers In our room did not work and we had to ask twice for someone to fix them. Even then, only one of the the two soap dispensers were fixed. Our Room had an ironing board but no iron. And the a/c would not adjust no matter which settings we tried. We love the location of hotel nell but unfortunately due to this experience, we would consider a different stay next time.

My stay here was wonderful staff was extremely nice and helpful. I love the pet friendly environment and the vibe of this hotel it was a wonderful experience. Near by Union Market is a chef 💋

Amenities and location were great.

Very nice.

Clean room, courteous staff, convenient to dining and shops

Love the aesthetic ! Great vibe. Small room Essp bathroom but didn’t mind. Weird smell in bathroom also but was able to overlook it. Staff was okay for most part…. Besides the lady who checked me out. She was friendly. Other than that……hotel staff was okay! But overall great would come again.

I recently stayed at Hotel Nell and unfortunately my experience was far below expectations. Cleanliness was a major issue. The room did not feel properly cleaned upon arrival, and the overall condition of the property appeared worn and poorly maintained. Several areas showed visible signs of deterioration, which made the stay uncomfortable from the start. The room itself was extremely small — much tighter than expected — leaving barely enough space to move around comfortably with luggage. On top of that, the beds and pillows were very uncomfortable, making it difficult to get a good night’s sleep. Noise was another significant problem. Whether from the hallway, neighboring rooms, or outside, there was very little sound insulation. Rest and relaxation were nearly impossible. For the price paid and the expectations of staying in Washington, DC, this property did not deliver in terms of comfort, cleanliness, or overall quality. I would not choose to stay here again unless major improvements are made.

Very good

The first night of our stay an unknown person tried to access our room - twice - while we were sleeping. waking us up. When I alerted the front desk attendant, she told me management reviewed security footage and filed a report based on what they saw (they believed it was another guest who was drunk) but we were not provided additional information, offered a different room, or any form of discount for the situation. We were only booked for two nights so we stayed, but it was a very uncomfortable second night.

Good

Delicious. Very noisy, drafty room, and the parking situation is challenging.

The rooms are super small with paper thin walls

Close to food and fun Nice rooftop happy hr Would go back

My room was facing the street and it was very loud from the noise outside. I was on the 4th floor and was disturbed throughout the night. Rooms and common spaces were cute. Nicely decorated and spacious. Location was good as well.

The bad part: The advertise on site parking available , but literally only have about 8 parking spots. Bed was terrible. Way too soft. TV receptioni was pixilated and unwatchable.aboutparking spots

Room was very nice. Perfect for a family.

Nice hotel and restaurant

Also a couple amenities could make life easier here: a surface in the bathroom to put a hairdryer on (instead of putting it in the wet bowl of the sink), a half in the shower, better water pressure (1.5 gallon per minute?). More parking options and explanations. More towels. everyone is so nice though, and the price is reasonable for the neighborhood. See you next year probably!

Second time staying at Hotel Nell and definitely not the last. Great little boutique hotel with the best staff. Easy parking right in front of hotel if available. If not, parking directly behind the hotel not even 50 yards. Due to its smaller size it is so easy to get an elevator, and to your room. The breakfast in the lobby (not complimentary) was absolutely delicious and worth every penny. Super easy to catch an uber or Lyft. Close to restaurants. My go to for DC stays.

The staff is friendly and attentive. You could sense their enthusiasm for working there!

Staff was great and very helpful will be back when in the area

I really enjoyed the king-size room. It was spacious and very clean. I love the atmosphere of this hotel, and the staff was great. Safe area of DC with great places to eat and shop. Quick walk to the Metro. I only wish they had a fitness facility.

The room was clean and cozy. Our room was very small compared to what the picture showed, but I think that is sometimes what you get when booking so last minute and with a unique hotel. Would definitely stay here again. I did wish they had a fitness area.

Unfortunately due to a snow storm, we were not able to make it to the hotel. The hotel was gracious enough to refund half of our stay even though the booking was non refundable. We really appreciated that. We stayed at Hotel Nell last year and loved it. Its very charming and the staff was great. We loved our room, the onsite restaurant and the location. Highly recommend and definitely plan to stay the next time we are in DC.

Great hotel

awesome hotel

vey courteouss and welcoming staff

Beautiful place.

N/A

Room was clean, both restaurants were really good N/A

Only coffee is provided in the room besides water

Na

The room was clean but our tv didn’t work

Nicely appointed clean room, this is truly a boutique hotel with good customer service. The only issue is the parking; there are limited spaces the hotel provides so you have to park in a garage in the back of the property $60.00 for overnight. Also walking from the garage to the hotel at night with luggage was challenging.

All good.

The bar nor cafe are open on Sundays which was disappointing but there were great dining & cocktail options in & around Union Market

Everything was as expected!

Clean and comfortable hotel

N/a

Great staff, dining options great neighborhood for foodies...

Lovely hotel, great staff.

Great staff, rooms are small, but it’s perfect for a couple of nights. The location was also nice!

Conveniently located for late night clubs.

Staff was friendly, the room was clean and a lot of food options were in walkable distance

The room was as pictured and the staff very accommodating!

Simple but very clean…

Ok

The room was ok. Staff was great. I

Very clean hotel, and very spacious. No issues checking in and out.

Very cool boutique hotel. Love the historic story behind it....no spoilers here...but will appeal to horticulturists. 😉

This a gem hotel in union station

a very cool spot. I'd defintely stay here again. the rooftop bar is great. great vibe all around. (if you have a room on NY street the traffic an be loud. but i always carry earplugs so it was no big deal for me)

Otherwise security was good and had password entry to the building plus a receptionsit.

The rooftop bar was great. The breakfast was extremely good. The service from the employees was very good. Everyone exhibited excellent customer service.

Clean Room, friendly staff

This was our first time staying at Hotel Nell. From the moment we arrived the staff was very friendly. They were also very helpful. Our room was upgraded with a spacious floor plan, kitchenette with glassware, utensils etc. It was clean and very cozy. Housekeeping was so friendly and made sure we had clean towels, iron. The location was great and convenient. Quiet and safe. Parking was a breeze as we purchased the pass for outside spot. The pantry was well stocked with snacks and drinks. We had an enjoyable stay. Looking forward to visiting again.

There was a drain issue in bath sink but they fixed it quickly. The staff is great. Thank you for a wonderful stay in the union market area.

The design of the hotel was very beautiful and we liked

I never saw a free breakfast

Great location. Friendly staff. Nice and interesting room with good amenities. Good value.

Noisy alarm next door made us leave early

Pretty sparse and underfurnished rooms - no dresser, fridge just sitting on the floor. Terrible lighting. Not especially comfortable - ok mattress on a cheap frame. Had 2 different rooms and the TV worked in neither of them. Key card locks on rooms are pretty finicky. Loud - lots of road noise.

Loved the ambiance in Nell! Our room was clean and spacious enough for the two of us. The rooftop lounge was beautiful! The food was great. An all around great experience!

Everything was great!!

Had a great stay!

This is my second stay at this hotel. The room always clean and great decor ! Location is amazing walking distant or short uber ride to events and restaurants !

Atmosphere

I loved it! Room was small but fantastic. Staff are LOVELY and the whole building feels bright, fresh and welcoming.

The property was clean, I’ll definitely be back but in a bigger room.

such a cute place! friendly service and clean rooms

Clean and friendly staff. The room didn't block out sounds from the outside well so you would hear sirens, car horns etc. Overall I was happy with the hotel and would consider staying there again.

Heat wasn’t properly working.

The front desk was very nice. The rooms are clean and modern. My only concern was the difficulty in changing temperature- we could not figure it out at all. It was cold outside so it was cool enough. Also you can hear everything through the walls. Otherwise it was a nice, clean stay!

Clean room and wonderful staff.

Dirty towel and relatively poor cleaning in bathroom

Staff was great. The room has paper thin walls and could hear actual conversation of people next door. Won't stay here again.

It was excellent

Room was smaller and cramped than expected but if you arent planning to stay in your room for the majority of the time, it’s worth the stay. The common area downstairs is great for photos if you are into that. There is so much to do walking distance wise. I had so much fun during my stay. I recommend going to the Indian place around the corner. Be prepared to go hungry, there is so much to do! It’s D.C

Yes

Excellent, beautiful, definitely I’ll be back!

Breakfast was good but when it comes to pay the bill. I added the tip without knowing there was an auto-gratuity. Sneaky!

Room was clean, quiet and private

I wish the rooms had the details that they advertised that’s what lead me to book but I was disappointed to not see that same aesthetic I was expecting plants and art in the room but the room was pretty dull service was good and the lobby is nice. The liquid body wash should be a different scent it does not compliment the lotion

Adorable little boutique hotel with awesome service. The rooftop bar and views alone were 10/10. The decor and design of the hotel was well appointed. And pet friendly! We've already mentioned wanting to return for any future DC trips.

Could use a ceiling fan.

Clean room

Unable to change room temp to cold. Reported to front desk. They sent someone. Still the same. Warm room. Without a fuss, we decided to open window for cooler air. No one should have to do this if thermostat can be set to desirable temp by the guest.

Na

Very thin walls

Welcoming professional staff. Convenient location to downtown institutions and near food and other shopping.

Really cute hotel. Enjoyed my stay very much. Great location as well.

Excellent

Wonderful room, comfortable beds and pillows.

However parking is a problem. It is not for hotel guests only. The night we stayed there was a big event and we were unable to find parking. We drove around for an hour and couldn't find anywhere to park finally we left and drove home.

The staff was super nice and accommodating. Loved the hotel and it's location close to Union Market. Will definitely be back!

Nice, stylish room. Our room was small but the smart layout made up for it. Our room, facing the neighboring condos was quiet. The common areas, especially the roof were really nice too. Only wish there was a gym!

Cute hotel

The first room we had was quite small, when we changed room it was wonderful! Staff was very helpful.

I wasn’t pleased with how things went with the mishap via Expedia in the rooms. I wasn’t happy about having to pay an additional $40 for an upgrade due to Expedia miss hat with the room, I wasn’t happy about the rooms themselves at this location, while the common areas and the restaurants on site are great I just wouldn’t stay here anymore. Location is amazing.

Stay was decent, and area was pretty central to everything! The first room we received was spacious, but we had issues with the TV cutting of and on top of that, only one outlet worked. When attempting to freshen up, we noticed there was no hot water in the sink. We informed the front desk and they were apologetic while moving us to a new room. The new room was smaller, but TV and outlets did work. Unfortunately, our keys stopped working for the new room on several occasions. When trying to inform the front desk, we noticed a lobby full of people with no one there to greet them. One of the guests told us they had been there for an hour waiting for someone to return. Kudos to the manager Adam for stepping in and getting everyone taken care of, but we still had key issues until checkout. Also, the Asian restaurant was not open the entire duration of our stay, but Treehouse and staff were very personable. Shout out to the gentleman with the dreads (we forgot your name, sorry!) for turning our experience around.

Nice property

Cleanliness was okay. Towels were old and ripped. The staff was extremely nice and friendly.

I love the eclectic touches everywhere, the lobby, the restaurant/bar, the rooms. Exquisite and unique. I'll be back!

Hotel its self was nice, room was smaller than I thought would be

Wall are so thin I could hear everything next door. Entire conversations, TV and when neighbors got loud at 1am after a night out it was just unbearable. Got no sleep! Water pressure in shower was literally dripping. No control over room temperature at all.. thermostat not working. Overall miserable stay!

However, they will scam you out of your money if you pay for early check in. They also do not have clear instructions on where to park since there is limited parking. They told me to go through a parking app and it did not give me the option for the closest garage, but rather one that was miles away claiming it was a 5 minute walk. Lastly, the walls are thin and sounds echo through the vents. Although the employees came to handle the loud guests it wasn’t long before they were loud again. Could not sleep. Just make sure you plan accordingly if this is where you choose to stay.

Quiet Rooftop rest and bar was excellent.

Great stay! Lovely room, great neighborhood right at the top of Union Market.

The staff and the location truly make this place. Cleaning staff needs major improvement, Steven is incredible!!!!

Great location walkable to lots of shops and restaurants. Friendly staff and great ambiance. I would definitely stay again in the future.

The staff was amazing.

The first room on floor three had an opening where someone can stick a key in an open my door manually versus the card access that I was given. I checked all the other rooms on that floor. This was the only room with this hole. I proceeded to get my room changed on the same floor received my new key to my new room and as IThe first room on floor three had a opening where someone can stick a key in an open my door manually versus the card access that I was given. I checked all the other rooms on that floor. This was the only room with this hole. I proceeded to get my room changed on the same floor received my new key to my new room and as I went to go take a shower and use the bathroom I found remains of bowel movements within my toilet not to mention. The parking here is $45 a night. I did not stay.

The room was large and loved the decor

Nice

room was dusty. asked if a different room could be accommodated as my husband’s allergies started flaring up, was told there would be a housekeeping fee added to our reservation since we “used” the room. We’ve been to Nell 10+ times in the last year and this was the first situation that we encountered.

Nice small hotel. Great location.

It was a great experience! Especially the person at the reception was super friendly and helpful! Would stay here again

It is a converted industrial building which brings great charm and character to the property As a European I found the room sizes on a par with many I have stayed in around Europe , although I appreciate they are on the small size when compared to the typical American chain hotel The staff were very helpful and polite and that are two restaurants on site and lots of options within walking distance We found it a very good base to explore DC

Beautiful, eccentric decor and we received complimentary mimosas with our breakfast upon arrival

Great staff, clean property unique style.would stay here again.

clean room, great staff, b

This place is charming and has a great atmosphere. The rooms were a little smaller than the online pictures showed, however. But service was excellent.

Such a cute hotel. Staff was so friendly!

Great atmosphere and a lively rooftop bar/restaurant.

A really cool, unique hotel. Everything was clean and updated and the vibe was just really chill. The rooftop bar was a great spot and well-priced. Union Market is a block or two away and has so many great spots to eat, drink, and entertain yourself. Will definitely stay here again.

Staff was professional and friendly. Cute hotel. Pet friendly! Union Market is awesome. Rooftop lounge is cute!

I am very familiar with, and wanted to stay in, the Union Market area, and I am used to the quirks of boutique hotels, but I feel I was misled by other reviews. I upgraded in advance to their nicest room and it felt dirty, kind of creepy, and half-finished. The furnishings were bare, cheap, or extremely worn; the rugs were all sitting on bare floor and pulling up at the corners; the bedding was pilling; there was no toilet lid; and all the light bulbs were some kind of cheap purplish LED. My room was also loud and facing a busy street, but that isn't really within their control and wasn't a dealbreaker. After seeing the room I immediately left and went to another hotel despite not being eligible for a refund.

Stayed for a few nights, very friendly and helpful staff. The restaurant is really great and convenient, and the rooftop bar has a nice view and vibe. They gave us coupons for drinks at the restaurant and bar which was really nice. The room sizes are bit small but clean and comfortable enough. It is right by the main road and the walls are very thin so we could hear everything which was the only frustration. It’s a nice distance to the centre and really cool aesthetic.

Love place

Great stay!

Third time staying here. Convenient location. Fits my needs

I found a new favorite place to stay while bisiting DC! This place is adorable and the rooftop bar was icing on the cake! Its a half mile walk to the nearest metro, and the Union Market offered many food options! A big thank you to the awesome staff, who were helpful and friendly!

Everything was clean just to smalll but nice.

Great boutique hotel about 1.5 miles from union station and 0.3 miles from Union Market. As such it’s not in the “heart” of downtown DC but close to the Metro. Love the roof top bar. Great value for the price.

The hotel rooms were great. I went with my family. The kids enjoyed the private bunk areas. Food was great at both bunch and roof top bar. Service was great.

The rooms were hot !

I wish the beds were not so close to the floor. The sink is placed in a weird location. Breakfast was good. Nice decor

Great staff very friendly. Especially john in the rooftop bar. Very pleasant. Thanks

The location was awesome, the neighborhood had a ton of amazing food options within walking distance and it was an easy drive to get out to the rest of DC as needed.

Great service, nice rooms, can’t ask for much more

Friendly staff, cozy and clean rooms. Food is accessible and there’s dining options within. They provide complimentary mimosa and margarita at arrival. 9/10 for me

Nice hotel. Used the bidding option and was able to get a suite for a small fee, which was super spacious.

Everything was smooth

We love the quirkiness. modern Bohemian feel.

I loved the ascetic of the hotel. The owner might want to invest in the self closing hinges for the room doors. Housekeeping accidentally left my door open and I was gone for most of the day. Thankfully, nothing was taken or broken.

Great and helpful staff

Great personal vibe- totes recommended.

I got the room with the King and bunk beds. It was perfect for myself and 3 kids. Staff was so friendly!!

What I didn't like was you had to reserve parking, an their was non. You had to make reservations at the restaurant upstairs. We didn't know that and had to order out. That was kind of disappointing. The shower was not clean and the sheets were not fresh. Overall, it's the cutest little boutique hotel. Now that I know about all of the reservations needed. I'll definitely return.

I think they should add more gluten free foods/health options for people with allergies or other health restrictions in diet. Overall it was a great place to stay.

Great service, friendly staff, would definitely stay here again!

A very eclectic property. Amazing views from Rooftop bar. Area a little rough, but overall seemed safe. Very close to metro station. Staff waa very friendly. I would definitely recommend Hotel Nell to others.

Awesome experience. Remarkable staff, magnificent customer service. Will definitely be staying again if they intend to maintain the same energy.

So close to a foodie meca, walking was super easy,safe and lots to discover in the neighborhood. Staff was lovely and welcoming.

Excellent hotel

‘Family’ room with king bed and twin bunks was perfect size and kids loved the bunk. The neighborhood is

Before arriving we upgrade to the largest room the hotel offers and it was lovely; felt more like an apartment or Airbnb than a hotel and had a well stocked kitchen with dishes, refrigerator and a stove. We will definitely return.

Fantastic little chic hotel just up from Union Market. Sweet and helpful staff. Delicious breakfast. Would definitely stay again!

Staff service Lobby Location Did not love: No bellhop cart No room ventilation (there was an AC that kept it at the temperature we wanted, but we couldn't get air moving in the room) We couldn't get the shower from a freezing temperature to something comfortable

My go-to in DC. Fun, funky, nice rooftop bar for the sunset, unique and somewhat eclectic ... a refreshing change from chain hotels.

i love ❤️ all the staff and I'll be back for sure ,with lots of love, Randall Gayman

Always a great stay everyone is so friendly and has great customer service

Wonderful stay , loved the aesthetic of the whole place. Only problem was the tv didn’t work in my room.

The location was great and close to lots of things. We weren’t aware that we needed to make parking reservations beforehand. If that had been communicated more efficiently (bc we did call about late check in) it would’ve improved the experience.

Loved the overall aesthetic of the hotel. Rarely stay in boutique hotels but the price was too good to pass up. Overall, friendly staff. I will definitely give them that. Bartender on the rooftop bar didn’t seem like he really wanted to he bothered but he did his job and the drinks weren’t too bad. Only 2 things that would deter me from staying again is honestly the price for parking…$45 per night. Street parking is scarce! I was a bit sticker shocked after paying $90 for only two nights. I think its worth factoring in some type of validation or discount for driving guests. Also, $100 PER night for holds is unreasonable. So if I stayed 5 nights, a hold would be $500??? That’s a bit outrageous. Definitely wouldn’t do an extended stay for these two factors alone but one or two nights is cool! Didn’t worry about noise or cleanliness. That was all good. What you save on the room, you will definitely pay in parking. If you’re not driving, definitely a top 3 place to stay!

the staff was friendly and welcoming and the room was clean.

Hotel Nell is close to everything, and it's in a safe walkable area with awesome food options. The staff members were friendly, helpful, and pleasant. I would book my next stay in DC at Hotel Nell!

Everything was great.

Great Place! Super Friendly! Clean! Convenient!

Lovely stay

The staff was very professional and courteous

loved the decor and amenities. sink is outside of toliet but that okay. very small rooms but the ambience makes up for it. breakfast down stairs was nice. liked the selction of treats to buy downstairs

staff are great, rooms comfortable, breakfast great, good location

Staff were amazing and the area was super cool! I would definitely stay again :)

A great hotel with lots near it.

Hotel Nell was fantastic! Amenities and location were great and the staff were super friendly and helpful!

I had a great experience. Uber had trouble finding it a few times. There’s no gym on site. The restaurants are ok but there’s dining in walking distance. It’s a cute boutique hotel!

We loved it all except that there was no safe in the room.

We had trouble with our room cards on the second day, the elevator botton in our floor wasn’t working. We loved the roof top bar and happy that there space for parking

Beautiful property with amaz

Accommodations were perfect for me!

Wonderful in every respect. Staff was great, having 2 restaurants on-site was very welcome, and the character of the place is pretty cool. It's an old seed factory/warehouse so there's a lot of interesting architectural tidbits all over the place. Perfectly clean. Smaller rooms than I expected but tasteful. Very quiet rooms internally, the only noises came from outside, through the windows. Side note: parking sucks. The parking ramp is small and fully occupied and tight corners to get in and out, so don't bring your biggest car.

Came for a work conference. Convenient walk and close. Hotel staff were helpful and polite.

Staff was super friendly, the hotel was nice and quaint…super quaint.

Hotel Nell exceeded my expectations from the warm welcome at the reception to the excellent room conditions. The hotel's ambiance was truly inviting, with a soothing scent reminiscent of lavender or frankincense that made me feel at ease. The rooftop bar was impressive, and although I didn't get to indulge in food or drinks, the atmosphere was lively with a great crowd. The customer service and hospitality were outstanding, making my stay truly memorable. Given its proximity to Union Market, where I had a fun-filled weekend, I'd highly recommend Hotel Nell. This hotel is perfect for couples, singles, and adults looking for a sophisticated getaway, but I wouldn't recommend it for families - it's clear that this is a spot where parents would want to let loose and have fun! I'll definitely be back next time I'm in DC.

Very nice place! After checking in, a staff member my friend a small drink voucher which I thought was nice. The place was very clean and was pretty. The room was pretty small and walls were pretty thin though. Besides that it was great for a quick stay!

Everything was perfect ty

No AC in rooms, lack of clean linen

Something in the room smelled. No Matter what was sprayed or cleaned it smelled. Hard to say what the smell came from first I thought someone had a animal in room prior to my stay and it did its business against the wall marking it territory but it seemed to come from forced air unit .. otherwise stay was satisfying

Great place for the price

Beautiful space!

i enjoyed the welcome gifts

The coffee shop in the lobby was super convenient in the mornings, though I wish it stayed open later in the day. One downside: our room faced the highway side of the building, and the street noise was intense. We only stayed two nights, so we didn’t ask to move, but if you're booking a longer stay, I strongly recommend requesting a room not on the street-facing side. I've stayed in downtown New York and heard less traffic and sirens at night. We also checked out Union Market nearby, but were disappointed. Not much was open for breakfast, and even later in the day, options were limited — seems more like a lunch spot. Overall, Hotel Nell is a clean, comfortable hotel with good amenities and a very convenient location — just be mindful of room placement to avoid the noise issue.

Quiet, I also liked the cooking classes offered !!! Fabulous!

The property is lovely all around - parking, the lobby, the restaurant, the public spaces, the three different types of rooms we had (family, classic, and queen)… everything was amazing. The staff was kind and patient and everything was above and beyond for our stay. My husband and I are already planning coming here again for our one year anniversary next July, if not sooner! Union Market was just 2 blocks away. Loved it so much. Could not recommend it more!