Homewood Suites by Hilton Washington DC Convention Center

Amazing!!

Valet was terrible. This area is not family friendly. Felt unsafe. Would not stay here again.

The dining area was spotless and inviting.

Super nice

Terrible breakfast. It was not worth the cost of staying there. never again.

clean room

overall good

Superb

.

For a hotel built in 2016 they had a significant amount of maintenance and visible upkeep that needs to be addressed. A/C wasn't working and took them two days to move me to a lesser room. Smaller appliances and aged stained carpet. Rigged shower curtain bar. Paint peeling, wallpaper curling and one remote for two TV's. Laundry facilities were out of order. Staff constantly on their personal phones seem irritated when approached for anything. Hard pass on this brand when I return to Washington DC this fall. Don't believe the pictures. This place is warm and dated.

Staff. Clean and good breakfast

The staff were borderline rude, they were certainly at least aloof and it was clear they weren’t interested in customer service. The breakfast was pretty poor - the bacon, sausage, and scrambled eggs didn’t taste good at all. Parking was not included in the hotel cost and it was cheaper to park across the street in the parking lot. But it was still $60 per day. The hotel also took $200 deposit per room in spite of me booking 2 rooms in 1 booking which meant them holding $400 of my money for 2 days.

Nice staff. Excellent breakfast! I picked location because it was close to my daughter’s apartment. If I came back I’d like to be closer to the national mall.

The room was great. It was in a great location. Really close to a grocery store. The entire staff was honestly great. I didn't ask for much, but when I did, it was handled with a smile. Love that! The only thing I didn't like was the breakfast. Somethings were cold. The variety was not very good. They had odd things for selections. Maybe just stick to the "staples" of breakfast. Overall, had a very good stay. Will plan to come again.

The staff was super nice and helpful. The room was big, clean and quiet area. I would recommend it

I did get to eat breakfast, and I did not use parking valet.

Experiencia espectacular!!!

good

Clean room, friendly staff, reliable breakfast and safe parking, not much more to be desired.

I love this hotel. I have stayed here the past 2 yrs for my church Memorial Day event and as long as a room is available next year I WILL BE BACK! Thank you so much for your hospitality!

Good hotel

Good

The front desk staff was wonderful. The property really needs to be updated. It's not in very good condition. The air conditioning unit is very loud. The mattress was old and so was the furniture. The breakfast was not good. So I guess other than the front desk staff, I wouldn't recommend it.

The location was good, you can walk to Union Station, Capitol Hill and National Mall and super convenient via Uber towards Georgetown. The staff was friendly. The breakfast was very satisfying, we enjoyed a lot with our two sons.

After first full day of touring, returned to our room-TV would not turn on. Took clicker to desk-they will call maintenance who did not show. After a 2nd call-asking for batteries-maint. man put in new batteries-all fine. During the night, the fitted sheet kept coming up off corner & grabbed my foot. Had to try to fix it at 2am-woke up husband, but it kept happening. 90 degrees out-the Worst was Air conditioning also not working-reading 80 degrees when we set to 68. It was very warm in our room on the 9th floor. Husband tried every 2 hrs to turn it on-no luck. 2nd day we returned to room to find no housekeeping done, and room hot. After 2 calls to desk, female housekeeper who spoke no English arrived and she called maintenance. 2 men arrived-they first claimed the unit was off, but that was after the maid was trying to get it to work. Maint then claimed it fixed but suggested we turn off all lights and let it work -it would take a while he said. After three hours, room temp remained at 80 degrees and it still ignored our 68 degree setting. It never blew any cold air -we only had a ceiling fan with luke warm room air. A curtain was ripped, & headboard had shredded faux leather strings. Also, hotel did nothing to accommodate my reservation request due to ostomy medical condition.

The breakfast staff members are courteous. The receptionist who checked me in was friendly and helpful

Superb

Convenient location, spacious room, small well equipped kitchen, fantastic shower. Included in price breakfast was plentiful and varied to cater for many tastes. There is a coin laundry available for the guests which was a very helpful addition for our long holiday. There is nothing we disliked

Other than the refrigerator and the bathroom light were broken, the rest of my hotel experience was good.

Everything was great !

Staff was excellent

Breakfast was ok

Clean room quiet good breakfast

Property met all expectations. Daily housekeeping did an excellent job of keeping the room. Staff was very helpful and professional.

The cleaning of the room was horrible

The front desk staff was exceptional The cleaning of the room was horrible

The breakfasts had a wide variety of breakfast items and tasted great. There was one young man who worked during the week in the breakfast area that was wonderful. He was there to pick up plates and asked how everything was daily. We did not have a car there. The rooms need to be updated, carpets were old and stained and our bathroom sink continuously dripped. We told them about this, they said they put in a work order but continued wasting water.

Clean room , good breakfast , excellent staff assistance

Clean, quiet and great location

Overall great stay and would again. I think the showers can be cleaned a little better and the covers.

Yes

Breakfast was good

Clean staff very friendly Location

Clean staff very friendly Location

The place was a little hard to find but only took one trip around the block! The staff were all friendly. The room was clean but the water pressure was low. Breakfast was adequate for hotel breakfast. Nothing special. Expensive to park a car but that is what all DC hotels are.

Bad

Stuff: helpful and nice. Breakfast: very limited options, plastic utensils. Room: needs serious repairs. Check-in: instead of 3 pm, had to wait more than 1 hour due to "wrong keys". "Hilton" in the name is highly misleading.

Stayed here for a city break. Nearest metro is a few minutes walk and there is a Safeway supermarket opposite. The room was clean and spacious. Large fridge and cooking area. Large tv which had Netflix etc. only thing which might be an issue is the air con is very noisy but we didn’t need it at night as it’s not that warm in April. Breakfast was fine. Staff were all excellent and friendly and provided advice whenever we asked eg directions etc. a very good hotel and stay. Just wish there had been a bar in the hotel for a few drinks in the evening.

Everything was good. Parking is on hotel grounds, Safeway across the street, room was nice and view of the surrounding area.

Valet parking. Good breakfast buffet.

Staff was helpful and friendly. It is very close to the Mt. Vernon Metro Station.

Everyone was very happy and friendly. The room was very clean. We liked being able to walk to see the sites in DC. Close to a bus stop too.

Bed sheets did not fit. Stained mattress and very uncomfortable. Stained carpet. Vent in bathroom was an inch deep in dirt. Bathroom sink would not drain.

.

The hotel was clean and comfortable. Anything missing in the room was brought immediately by the staff. The ice maker on our floor was unfortunately not working and the ice bucket also didn’t fit in the fridge so we had to venture to other floors for ice. They have a nice small gym for your use with bathrooms nearby it. The breakfast was included which is a plus, however, the selection wasn’t much - don't look for gourmet a you won’t have a problem. The hotel is about a 20 minute walk to the museums so for its price it is unbeatable. Valet parking was expensive but convenient as we drove to the city.

Exceptional

Clean room, helpful staff, and good kitchen on the rooms. Everything we needed for an event at the convention center.

Had a great stay. The only reason I gave it a good rating is that some of the furniture in our room is old and scratched, should be replaced.

The water coolers did not work which was frustrating since we were heading out to sightsee on an 80 degree day and brought our refillable bottles for this exact reason. The breakfast was satisfying and the location was great. I will certainly stay here again.

It was a good experience. I would recommend this hotel

Great overnight stay with the family. Staff was friendly and helpful. Breakfast was ok, but convenient. Also great location. Mare minutes to everything DC has to offer

Peter was nice at the front desk. The location was perfect. The first room the carpet was soaking wet from being steam cleaned, almost slipped and fell going from carpet to tile. They switched our room however the room we switched to, the AC wasn't even working, the room stayed between 75-77 all day and night. The room had something on the one light fixture in the ceiling, and old water damage in the bathroom at the base of the door and wall near the shower. There was also some goop on the bathroom sink faucet from a failed repair attempt. Their parking garage can't even accommodate all of their guests when at capacity and had to find a paid parking lot instead near by. Breakfast was just okay. Wouldn't stay here again and losing faith in Homewood Hilton's as this is the second one I have stayed at recently and both were a disappointment.

Peter was nice at the front desk. The location was perfect. The first room the carpet was soaking wet from being steam cleaned, almost slipped and fell going from carpet to tile. They switched our room however the room we switched to, the AC wasn't even working, the room stayed between 75-77 all day and night. The room had something on the one light fixture in the ceiling, and old water damage in the bathroom at the base of the door and wall near the shower. There was also some goop on the bathroom sink faucet from a failed repair attempt. Their parking garage can't even accommodate all of their guests when at capacity and had to find a paid parking lot instead near by. Breakfast was just okay. Wouldn't stay here again and losing faith in Homewood Hilton's as this is the second one I have stayed at recently and both were a disappointment.

Our stay at Homewood Suites was wonderful. The staff was so friendly and helpful. We got there a few hours early and they stored our bags for us so we could go explore DC. They also gave us a map and drew out the best route to take to get to our planned event. During our stay, our remote for the TV wasn’t working and I easily put in a help request through the app. The maintenance staff was there within 10 minutes to fix it. There were many options for breakfast. I would definitely recommend Homewood Suites to a friend. I’m looking forward to going back.

Good

Staff went out of their way to help. Clean room - basics available. Great location and complimentary breakfast was ideal for young family.

Parking it’s a bit tricky

Parking is a bit expensive

Location was great, staff was nice. Bathroom had like a sliding door that didn’t stay closed and shower was mildew from moisture. Other than the bathroom we loved everything about the stay.

Was not able to hook up to the WiFi. Was kid-friendly. Good Breakfast

Great location, nice rooms, very friendly staff, good gym. Bit crowded at breakfast, and I would have like to have some veggies included.

Furniture needs some updating

Very happy with the hotel. Staff was so kind and accommodating. It’s also a great location for walking to and from the touristy spots. Their daily breakfast came in very handy and an easy spot for uber/lyft pick up. Would come back again for how kind all of the staff were.

The good: It was quiet and clean. Was in walking distance to great restaurants. Grocery store across the street was convenient. The bad: Mattress was sagging. Linen did not fit mattress; sheets rolling off corners all night long. Breakfast selection every other day seemed to be what was left over from something previously, one morning there were egg whites and pizza slices. Sausage was beyond dry. Coffee was luke warm at best. King size pillows; standard size pillow cases. I tried to get a refund to stay at another hotel and of course my stay was non-refundable. I would never say "don't stay here," In my opinion, it was just not worth the premium price that I paid. I would not stay again.

Yes

The was a small area in the bathroom where the wall paint was peeling, besides that I was satisfied with my stay there.

I will be staying here again.

Great staff

Good

Good location for walking in to the main sights and the Capital One arena. Breakfast was chaotic - never enough plates and seats were difficult to get. Had a few issues with the room. Some were sorted, others were not.

Kitchen was convenient but that’s about it

Room was not in the best condition, toilet in the room was clogged upon arrival, and breakfast left a lot to be desired.

The location is great. Really good restaurants close by and if you don't mind walking monuments and museums are all an easy walk away. Valet staff were the only people who didn't act like you were a massive inconvenience to interact with. Breakfast was a joke they served what looked like leftover pizza and cold sausage patties. Overall felt like we overpaid for the whole experience.

The location is great. Really good restaurants close by and if you don't mind walking monuments and museums are all an easy walk away. Valet staff were the only people who didn't act like you were a massive inconvenience to interact with. Breakfast was a joke they served what looked like leftover pizza and cold sausage patties. Overall felt like we overpaid for the whole experience.

Breakfast was alway great . Room always clean & staff is always willing to help with whatever you need!

Spacious

Great Staff and excellent service

Breakfast was adequate, not much variety. The towels were plentiful but were worn. Furniture was outdated and grimy. Staff was great. Did not use parking.

Eggs bad meat bad potato bad toast coffee good

Ineffective staff .. did not honor my reservation . Had to check out after 2 days as they said that they were over booked

Have more options for breakfast

Great experience

Parking was very easy and allowed us to leave it until we were ready to leave which was past the check out time. The staff was very helpful and friendly.

Room was great! Bed was super comfy, the staff were all amazing!! Very helpful and polite! Breakfast was very good with several options. Highly recommend!

We felt we got a great value in our room for the price. We were close to the mall; had a kitchenette to facilitate meals; enjoyed a variety of breakfast foods; and the rooms were clean and well kept.

I can not say enough great thing about this hotel, staff and accommodations. The staff was beyond friendly, our room was serviced everyday, the breakfast was great. It was one of the best hotel experiences we’ve had, and we’ve had a lot. It is close (within a mile) to everything you want to see while in DC. A safe area - we are a family of five with a 5, 10 and 12 year old and never felt not safe. There is a grocery store right across the street which was super convent!! Also, several great, reasonably priced restaurants within several feet of the hotel!

The room was clean and had the proper amenities.

The room was clean but in need of some repair. One blind/shade was broke and couldn't be opened. The slider door to the bathroom was stiff, noisy and difficult to open and close.

Large room

Good condition, good location, good price.

Exceptional

Great location with lots of nice restaurants to walk to right by. There is a Safeway grocery store across the street that was very convenient. The rooms are nice and plenty of options at breakfast. Would definitely stay here again.

If I come to DC with my family again, will probably choose it again

Overall good stay, very nice breakfast area and food options provided. Only complaint is overall maintenance of the room - heat was not working first night, bathroom mirror light was not working, and shower made horrible vibrating sound when in use (some kind of water hammer in the valve). Room overall was nice, with lots of space.

Well located, clean, friendly staff - highly recommend... kids would have liked a waffle maker but other than that - great!

Had a great experience.

N/a

The staff was super friendly and customer focused.

Great Location

Reasonably good

The staff was really nice and helpful. The breakfast had options for my food allergies. The kitchen had a good size fridge/freezer that allowed is to store meals which helped save money by not eating out during our stay. Lastly, it was a 6 min walk to the convention center, and it was across the street from a grocery store. . The view from our room was other buildings.

The staff was really nice and helpful. The breakfast had options for my food allergies. The kitchen had a good size fridge/freezer that allowed is to store meals which helped save money by not eating out during our stay. Lastly, it was a 6 min walk to the convention center, and it was across the street from a grocery store. . The view from our room was other buildings.

The beds the mattresses not comfortable

Great location! The breakfast, kitchen, and parking were exactly what we needed. The staff were helpful, and I especially liked that I could text them for requests. However, the different breakfast time on Saturday was not explained when I checked in, so unfortunately we had to skip it.

Great central location for tourists! Walkable to metro and near museums and capital…. Extremely helpful staff. The garage attendant/valet representative. Jumped up to help me swipe my elavator info as i was holding coffees.

This is one of the best hotel stays I’ve ever had. It was very convenient to everything I needed during my stay and the staff was extremely personable and kind! Will definitely stay here again on my next trip to DC!

na

Gym was good. Brwakfast was great. Afternoon snacks excellent. Great staff

Typical hotel, no one went above and beyond. Quite basic amenities.

Hotel starting to show its wear compared to last time I stayed. Nevertheless, the staff was extremely friendly and helpful.

Was fantastic and great location for the conference I was attending. Room was clean. Room could use some minor maintenance.

The rooms were clean and had plenty of amenities. Service was great. Fitness center was really nice. Lots of equipment

Clean room

We had a wonderful stay at Homewood Suites. Staff accommodated early check-in. We were given a great suite on the 13th floor. Room was clean; great view of the city. Exceptional buffet breakfast was served every morning.

We had a wonderful stay at Homewood Suites. Staff accommodated early check-in. We were given a great suite on the 13th floor. Room was clean; great view of the city. Exceptional buffet breakfast was served every morning.

Across from stores Kinda out of the way

The property is not the normal Hilton standards. When we arrived the temperature in our room was 75 degrees and there was an electric heater plugged in. We turned it off and tried to lower the temperature- no heat control in the room. Front desk said it was being reported to engineering. No air flow the rest of the weekend. Sheets did not fit the king size bed - bottom sheet continuously coming off. I feel bad leaving a less than stellar review because the staff was very nice. The issues were out of their control. Management needs to make updates and repair. Prime location to the convention center and restaurants and grocery store within walking distance.

The property is not the normal Hilton standards. When we arrived the temperature in our room was 75 degrees and there was an electric heater plugged in. We turned it off and tried to lower the temperature- no heat control in the room. Front desk said it was being reported to engineering. No air flow the rest of the weekend. Sheets did not fit the king size bed - bottom sheet continuously coming off. I feel bad leaving a less than stellar review because the staff was very nice. The issues were out of their control. Management needs to make updates and repair. Prime location to the convention center and restaurants and grocery store within walking distance.

Location is really good. The hotel was quite clean, but the blanket on the bed was very old, which gave the impression of being unkempt.

Location is really good. The hotel was quite clean, but the blanket on the bed was very old, which gave the impression of being unkempt.

Always love staying at Hilton Hotel. Staffs are very courteous, nice breakfasts, cleam room🙂

Always love staying at Hilton Hotel. Staffs are very courteous, nice breakfasts, cleam room🙂

Room looks nothing like photos. Was just falling apart. Called 3 different times about our broken air conditioning. Was told because its blowing cold air it works, even if it wasnt cooling the room. Only positive about this hotel is a secured place to park your car.

Room looks nothing like photos. Was just falling apart. Called 3 different times about our broken air conditioning. Was told because its blowing cold air it works, even if it wasnt cooling the room. Only positive about this hotel is a secured place to park your car.

Staff was very courteous, and when out of their way to make my stay comfortable

Staff was very courteous, and when out of their way to make my stay comfortable

Staff was AMAZING!!!! Very nice and pleasant to deal with! Room was great, clean and comfortable! I would stay here again!

Staff was AMAZING!!!! Very nice and pleasant to deal with! Room was great, clean and comfortable! I would stay here again!

Staff and breakfast.

Staff and breakfast.

Parking garage closed the entire stay. Blackout shades damaged so lots of light coming in

The staff was amazing. Room was spacious and had everything you need for a comfortable stay.

The staff was amazing. Room was spacious and had everything you need for a comfortable stay.

The staff was AMAZING - so welcoming and helpful.

The staff was AMAZING - so welcoming and helpful.

I was amazing. I must say it was over and beyond and when it comes to the breakfast, it was magnificent. I tell you Cat down in the cafeteria area. Will make you feel like you’re in a VIP restaurant thanks so much and I can’t wait till we return, you really rot it out and exceeded our expectations with us being here for volleyball.

I was amazing. I must say it was over and beyond and when it comes to the breakfast, it was magnificent. I tell you Cat down in the cafeteria area. Will make you feel like you’re in a VIP restaurant thanks so much and I can’t wait till we return, you really rot it out and exceeded our expectations with us being here for volleyball.

Room temperature all five days were very COLD. I made a complaint, service tech was sent to my room. But my room was never comfortable, all that was given was more blankets! Nobody in the front desks didn’t try to help, I asked for the manager many times but nobody knew whom the manager was. Very frustrating!

Room temperature all five days were very COLD. I made a complaint, service tech was sent to my room. But my room was never comfortable, all that was given was more blankets! Nobody in the front desks didn’t try to help, I asked for the manager many times but nobody knew whom the manager was. Very frustrating!

The only good thing was the breakfast and the security at night with the doors being locked. It’s been Almost 2 weeks later still haven’t received my deposit back. As soon as I got into the room the handle to the bathroom broke off. Only 1 out of the 2 tvs worked. The heat wouldn’t go above 62 all night. My daughters and I went across the street to Safeway and I’m fully convinced we were in the middle of a sex trafficking situation, it was so scary we ran all the way back to the hotel. Wouldn’t do it again!

The only good thing was the breakfast and the security at night with the doors being locked. It’s been Almost 2 weeks later still haven’t received my deposit back. As soon as I got into the room the handle to the bathroom broke off. Only 1 out of the 2 tvs worked. The heat wouldn’t go above 62 all night. My daughters and I went across the street to Safeway and I’m fully convinced we were in the middle of a sex trafficking situation, it was so scary we ran all the way back to the hotel. Wouldn’t do it again!

yes

yes

It was a lovely place. The staff was incredibly helpful and super friendly. I enjoyed the ability to have breakfast there in the morning and it was even better to have the fireplace during this past major snowstorm.

It was a lovely place. The staff was incredibly helpful and super friendly. I enjoyed the ability to have breakfast there in the morning and it was even better to have the fireplace during this past major snowstorm.

Staff was very accommodating and helpful

Staff was very accommodating and helpful

Very nice

Very nice

This was the best hilton we stayed at, even better than the actual hilton hotels. really friendly staff and very homley. not much

Everything was bad. I left one day early. So I lost 123 dollars. Will never book through Expedia and will never stay at a home wood suites

Everything was bad. I left one day early. So I lost 123 dollars. Will never book through Expedia and will never stay at a home wood suites

It was -9 degrees Celsius outside, and the heat stopped working in our room overnight. They said they would fix it the following day, but they did not. Also, one of the lamps was broken, and when my daughter tried plugging it in, she was zapped by the outlet. Breakfast did not have enough plates; the staff said we needed to use takeout cardboard boxes to eat. The breakfast was also very poor, with very few choices. The hotel does not have a drop-off area. The snow was built up on the sidewalks all around, making it very difficult to come in and out with luggage.

It was -9 degrees Celsius outside, and the heat stopped working in our room overnight. They said they would fix it the following day, but they did not. Also, one of the lamps was broken, and when my daughter tried plugging it in, she was zapped by the outlet. Breakfast did not have enough plates; the staff said we needed to use takeout cardboard boxes to eat. The breakfast was also very poor, with very few choices. The hotel does not have a drop-off area. The snow was built up on the sidewalks all around, making it very difficult to come in and out with luggage.

The room was clean and spacious and the front desk staff were very attentive.

The room was clean and spacious and the front desk staff were very attentive.

Clean room & staff

Clean room & staff

The room was beautiful! Staff was nice and very informative. Definitely will book again in the futuee

The room was beautiful! Staff was nice and very informative. Definitely will book again in the futuee

The location, price & front desk receptionist Brandi was very welcoming. We did not have all the required cooking utensils. We stayed pending the coming winter storm and the morning of the storm when it was its coldest day the heat wasn’t working & I had children w/ me. I called front desk to inform them my heat wasn’t working and that I didn’t have the required cooking utensils. I was told they would be sending someone to check it out. No one came. I ended up leaving before my stay was over.

The staff was amazing and helpful

The bed sheet used was smaller size so it kept slipping. Request to have changed but service came after I was already in bed. The shower curtain was a 8” short so water splashes into bathroom. The couch had a large stain on the seat and curtain was broken

The staff was sooo friendly and accommodating! Great location, very clean, nice breakfast included! Across street from a grocery store.

When we arrived we pulled into the parking garage we weren’t greeted by anyone. We couldn’t found an elevator and had to walk through the parking garage to get to the hotel entrance. Once we got inside we asked about the parking and I guess he was the parking intended, said to us very rudely that we shouldn’t have been in the garage!!! I asked how was I supposed to know when know one was there. Long story short parking was 55 a day! The bed was uncomfortable and we called to get a new remote cause it didn’t work when we checked in. It took 45 minutes for someone to come with a new remote. We had planned to stay from Tuesday- Saturday for our honeymoon. We decided to leave early.

The staff were very friendly and helpful. We enjoyed the breakfast, which was fresh and offered a wide variety of options. The breakfast team was great as well and very quick with refills. Location-wise, it's a convenient spot too. The rooms could have been cleaned more thoroughly, and the appliances could have been maintained more regularly. But overall, it was very good.

A very helpful staff

Front Desk Staff not very knowledgeable, About parking and requested room items (Crib) Valet staff very rude and dismissive seemed as though they were bothered having to do their Job, Stains on room carpet, towels not stock to accommodate party. Booking was 1/16-1/19 only once were the beds maid and the same sheets were used to make it housekeeping staff very poor. Wouldn’t recommend.

Peter was great very helpful. But the water pressure and the none consistent heat inside the suite is what made this experience disappointing.

It was a good stay

Staff were very accommodating

I have stayed at many Homewood Suites but whole staff at Homewood Suites at 465 New York NW in Washington, DC outstanding and even Kitchen staff was Glorious when you go to place feel comfortable with smile face means alot and great customer service. Need better pillows but everything else was extraordinary. I will be back and bring my own pillows

Service and staff interaction was exceptional. Very friendly staff The breakfast was the usual hotel fare. Powdered eggs etc.

Friendly and helpfull staff!

Everyone was super friendly and helpful. The room was clean and spacious. Would definitely stay here again.

Good service on general.

Breakfast and the breakfast staff Most noisy hotel ever. Back and forth with a customer service rep about points for many days wasting our time, with no resolution.

Love it!

There was a night receptionist whose name we truly wished we had caught. We were severely jet-lagged and woke up very early with several needs, and he helped us relentlessly—answering questions about the gym, operating the laundry machines, finding spare rolls of toilet paper, and more—while being the sole staff member in the entire hotel. He was consistently kind, patient, and professional. What really touched us was this: I had miscalculated my change and accidentally left a $10 bill behind. He went out of his way to track me down later and return it. I tipped him $5 afterward, but honestly wished I could have tipped him $100. Later, he even gave us friendly recommendations on how to make the continental breakfast taste closer to Turkish food (our home cuisine), which he said he really enjoys. Beyond excellent manners and honesty, his actions made us feel that our interactions with Hilton staff were not purely transactional—that they are on our team and genuinely watching our back. Thanks to staff like him, this hotel truly felt like a safe space and a temporary home. We wished the AC’s stopped blowing after hitting the target temperature instead of switching from blowing warm to blowing cold. The room suddenly goes from warm and toasty to frigid. There was a button that said “constant fan” that did nothing, not sure if it was broken in our room specifically. Overall, heating was not fun.

Staff were very friendly and helpful

Great Breakfast!!! The Shower made the entire stay worth it! Staff was extremely friendly. Will stay again!! And again!

Everything was wonderful from check in to check out miss cat that's works in the dinning hall had everything all together food was hot it was very clean and plenty of good choices I'll be back again

Minnesota hotel who refused them service. ICE agents are just deputized thugs operating outside the bounds of legality and without respect for humanity or due process. I will no longer be spending my money here.

We vacted room right after checking in. Looking for refund

Ues

The breakfast choices were good. The dining area was clean and the staff were friendly.

Very nice stay. No complaints

Omg this hotel is so good, clean and comfortable. Close enough to everything and there is a grocery store across the street and many restaurants. We walked everywhere.

This hotel represents a good value even though it has some problems. The staff was universally extremely friendly, even though there were numerous problems with the service — for example, twice we were promised additional kitchen items but never received them. There were a long list of minor maintenance issues. Overall the hotel is a bit tired and could use a refresh.

The rooms are always clean, staff is very helpful…fantastic customer service!!

Everything

The service was quick.

The quality of the service in every aspect was phenomenal. The two young ladies at the front desk were great in, grading us and letting us in and out all day the food prepares and workers were great the cleanliness of the hotel in the hallways and lobby room, outstanding, and the room was perfect.

We had extremy good stay, front desk ( Randy wqa amazing), breakfast was great, kids were entertained, room was amazing…. Will be going back soon

We will gladly stay here again, but we can’t give it five stars

Yes

Breakfast was gross but staff and hotel was amazing

Room cleanliness and available amenities

Spotless

The room was nice and clean. Location was very good for dining and in walkable distance to the touristic attractions.

We really enjoyed our spacious room. It was clean and had everything we needed. They gave us an upgrade and this was mich appreciated. The front staff was very friendly and the area waa easy to navigate. The only challenge for me was the sirens. It seemed as soon as it got dark outside the crime and emergncies started. Otherwise, great location. We would visit again.

I parked my 2 cars within your premises, paying a lot, and one of them was broken (door lock) during the night of 20th to 21th. The General Manager (Tracey) never came and took any providence. She showed up two days later and left us without any answer saying that she couldn't do anything, an empty plastic felt from the counter and she used that as an excuse to turn her back and walk away without any solution to the problem they created. I had to rent a car to come back home to Richmond with a family of 10 people. They wanted us to put tape at the door an drive through the wind at the highway with five children!!! Incredible... incompetent and rude general manager. Irresponsible woman. Conclusion: I am spending a thousand dollars renting a car for many days, because up today (Dec 30) nobody gave a solution and the car is still at the parking garage of the Hotel!!!

.

The property was conveniently located to the great dining options and the Capital One Arena. It was easy to travel and I loved the gym as it was 24 hours. The breakfast was great as they switched it up every 2 days. Staff was attentive and respectful as well.

Great staff, clean room

Hands down, the friendliest staff I’ve ever met. Brandy, Sade, Cat, just to name a few were so friendly and welcoming. We looked the snack station that was refilled and the fresh baked cookies. We also were gifted a ginger bread house for staying through the holidays.

Great Place to stay, I will be back

Very comfortable and nice hotel. Good breakfast

Good

This was the worst hotel experience I have ever had in my whole life. Everything from trying to find the parking garage to my actual room was awful. I accidentally drove into the parking garage not knowing valet was suppose to, once I was inside I had to call the office twice to get out because someone locked us inside

Nos dejaron la bolsa de basura sin recoger.

The hotel is very nice but the room although it was good it had a strange smell I did not feel comfortable the parking is very expensive and the employees with whom I interact were not so friendly it is not bad but it could be better excellent location

All good

Room was very clean, staff was very friendly and nice! Perfect distance from Capital one arena. I would casually walk back and forth!

The room was perfect and the service was very efficient.

The hotel, room, and staff were great!

great room and excellent service from staff, very nice property Id stay again.

We loved the breakfast options, and it was amazing

Very clean. Super nice staff !!

5 stars service

Very helpful staff

- There were no complimentary toothpaste, mouth wash, in the bathroom like other hotels - Breakfast was 5/10 very limited selection - Had to pay $60 to park in the hotels garage when I was already a hotel paying customer. Should have been significantly reduced or no fee at all to park in the garage especially for one night. - Asked for additional sheet set as we had someone sleeping on the pull out couch, was given one very thin blanket. - The furniture, kitchen table, coffee table etc were all very worn. Had pieces missing from the edges. Not what I was expecting given it being a Hilton.

The staff was wonderful the room was clean. But to fit three the room was cramped.

Decent —but the room’s desk chair was worn and ratty, the kitchenette lacked a decent pan, there was no hot coffee or water in the lobby after hours.

Nice staff.

The rooms were very spacious and the one we booked had a kitchenette which was nice when travelling. The bed was comfortable and soft. The hotel was 3 blocks from Mt Vernon metro station and this was only a couple of stops from L’Enfant station where most of the other lines go through so easy to change to get places. The front desk staff were friendly and helpful. There is no self parking so expect to pay $$ for valet. There is a parking lot across the street but I didn’t see how much. We had problems in 2 rooms with the heating but the other room was good. The breakfast had a good variety and there was tables and chairs and a fire place down stairs to hang around.

The staff was very accommodating

I checked in room no. 808, the heater was not functioning and the mechanic came and said he could not do anything. He reset the system and went off. It was very cold. Requested the reception and they said they have no option and asked to check any other room room.

Room was spotless

wonderful staff, the rooms are efficient use of space. morning coffee and accesible by walk to many great spots. well done.

Good location. Had to wait a while for checkin because the front desk person was in the bathroom. They also didn’t have tooth paste available and told me that I could buy it across the street. Other than that, it was nice and cozy. I did like being greeted each time I got off of the elevator. I also liked the convenience of having my key on my phone rather than carrying the card.

Home service is none exist

Clean room and friendly staff. Conveniently located near restaurants and the metro.

Clean and good location Price was a bit too expensive

Sheets were wrong fit for the bed. Non guests made their way up to guest floors and threw a party that turned into a fight in the middle of the night. Valet was $$$$ at $55/ night

Spacious room with kitchen area. Separated toilet/shower area. One bad light bulb. Wish there were additional streaming apps loaded on TV like Amazon, Paramount, HBO, Peacock.

Very good

It’s a great stay! If you get the suite facing the road , be prepared for the noise. Also our sofa bed doesn’t have any blanket with it. Breakfast was ok. Could have been better but cleanliness is great. Room is spacious.

Please do not never stay in this hotel !!!!!

Very nice staff, clean rooms with full fridge and a microwave. We lost our home keys and they mailed them back to us!

The hotel was in good condition, and the breakfast was good. It's a shane we had a terribke lady at reception tha night

The room was clean, but the sleepsofa was not to be slept upon. The breakfast was nothing to write home about. The location was excellent as it was near to my family's home and DC notable attractions.

The room was clean and had everything we needed. Breakfast items changed daily but towards the end of the trip some things such as peanut butter and nuts had run out but we did stay.over thanksgiving and it had been busy. The dining area is small but there is the option to take food to your room. Great location just a mile to walk to the White House, supermarket across the street and plenty of room paces to eat. Recommend this hotel.

The room was nice, though a bit dated. The people at the reception, valet supervisor, kitchen staff were all nice and courteous. Really appreciated the daily snack replenishment which came with our room. Breakfast area was really small to accommodate guest’s especially during holiday season. The hot breakfast also had limited options when compared to the Homewood Suites near Dulles or other Hilton properties in Downtown DC.

Some of the staff members were being racist. I had to call multiple times for extra blankets that never came. I ended up having to go down to the front desk myself, and even then the room was freezing because the heat didn’t work at all.

Yes

Very clean room with daily cleaning. Good breakfast with multiple choices. Desk staff was very accomodating and friendly. We appreciated the kitchen also.

The hotel is great for families, had clean rooms, solid breakfast and friendly staff, particularly in the breakfast room.

I love everything about the hotel they combinations. The staff was very friendly and helpful. I will definitely come again and recommend it to family.

The hotel seemed to be full during the Thanksgiving holiday. It was understandable to be crowded during the breakfast and the management should be aware of this in advance. However, there were running out of dishes, bowels, and even food. Many of the residents just kept asking and waiting for clean dishes even the disposal ones. It lasted almost the holidays (at least I stayed four days). It should be manageable to avoid the disaster from happening.

We had a great stay. The area is pretty convenient. About half a mile to downtown DC.

Front Desk Associates and gentleman overseeing parking were professional, accommodating, helpful, and informative. Breakfast Dining Room Staff were pleasant, quick, and attentive.

Good food and service

The staff was amazing from check in to check out. We originally booked one room with a double bed but they were sold out so they gave us two queen bed rooms. The rooms were clean and accommodating. When we come back to DC we will be sure to stay here!

Old building & no lock on bathroom door

The menu was no the best for us but it was good and available all the time definitely great place to stay in DC

Very good

Clean room fair price - all good!

Need to change menu for breakfast

Yes

Staff was welcoming, room and bathroom were a great size, loved the suite. Great location.

Clean room, needed more variety for breakfast

staff was super nice on check in

Room was good and comfortable. The staff were supportive and cordial. However, the flow of flash water in the toilet should be increased. Otherwise, everything was excellent.

Great stay, great staff, great price.

Staff is amazing. The room is spacious and clean. Great location.

Very nice staff and accommodating. Will be returning

i would stay here again

Everything was great!

Na

My room had no window that would open, but the HVAC was inadequate and verrrrry slow to respond. The TV would not turn on, and the shower in my colleague's room would not drain well, so he had to stand in water to use the shower. At 9 pm, I called guest services to see if there was something I needed to do to enable the HVAC and was told that it takes some time, the maintenance person had left for the day, and there was no one who could assist me.

Great location and nice hotel

Great place to stay, staff was very friendly.

Everything in the room was clean and tidy! We did have some issues with a couple of the light switches (mostly the ones near the door, the lights wouldn't turn on), but other than that everything was good and comfy.

Great

The kitchen and front desk staff were both very helpful and friendly. The location was wonderful. Grocery store and Starbucks right across the street. Lots of restaurants in the area. I was very pleased with my stay.

Service was great. Wonderful location and price. House keeping and front desk responded asap to any request. I liked the text message service.

The stay was fantastic and all the staff was very friendly and helpful. The room was great, we loved having a kitchen and a full sized fridge and a very spacious room with great views. We would absolutely stay here again.

Everything was great!

Generally decent variety and clean. Some of the food very industrial/tough/flavorless.

Clean room, friendly staff , great breakfast

I’m Every one was good but one of the front desk she was rude. blanket were very very big blood stains I can’t believe and also the cribs for my twins was bad!!!!!! And one of the cribs it has a big hole baby head can come out how big was the hole and very unsafe and it’s not fair for the crib to be so uncomfortable and not working and very very dirty. baby should have also comfortable stay and comfortable sleep. We never got to put the babies in a crib. We slept all together because we have no chose and we did not get rest because we have to watch babies all night so they don’t fall out of the bed very very uncomfortable stay. I did come for my bday and and reason I chose DC was so I cane see my daughter and spend little time with her because I did not get chase to see her long time. She goes to college in Dc and to have have a good time with my family for my bday I was looking forward but this Hotel stressed me maximum. I will love the GM to contact me.

Good

Loved everything will be back!

Ubicación conveniente y buen desayuno. Las instalaciones y habitaciones pueden mejorarse.

The room was clean, however, it definitely needs to be refreshened with new towels, a new headboard and a good deep cleaning. You can tell it receives a lot of use. You have a great hotel in a nice location -- just some care would go a long way in maintaining good reviews!

This was a nice hotel. It was a little older and had some flaws in furniture/fixtures but overall it was very nice. The staff was friendly. I didn't have breakfast at the hotel, but it looked delicious. It felt safe, bright and cheerful. I would stay here again.

It was decent

Continental breakfast was awesome

Great hotel for the weekend!

I've taken many college students on trips, and this is the first one in which my students referred to the hotel and "home". It is a convenient, comfortable environment with a good breakfast and very kind people manning the front desk and serving in the breakfast area. The location is close to metro station, convention center, and to a number of good restaurants, including Capitol Burger, I think our favorite. Would definitely book here again if traveling with students to DC.

Room was spacious and clean, staff was friendly. Breakfast could have had more options such s a waffle maker or pancake machine but overall great hotel.

PM, security is an issue. The front desk was friendly maybe 50% of the time. The breakfast food was warm but not hot. In today’s world they only had one plug for electronics. We were there for 7 days.

The room was clean and spacious, the bed was comfy. NY awenue produces plenty of noise, keep that in mind. Some rooms have window AC, which is also noisy. Breakfast food is good, but selection is pretty modest.

Clean n nice people

Room was good a little old but big. Would suit longer stays had fridge dishwasher plates and stove top. Good bathroom and with in a mile of pretty much everything. Great staff

Good location 3 blocks to metro Safeway just down the street. Excellent breakfast! Dining room crew is outstanding; so friendly, efficient and eager to help. They seemed to love working together. We stayed five nights and the crew excelled every morning. Our room was tired with spots on carpet, curling wallpaper in bath,

Great staff, grocery store across the street, kitchen utensils a little sparse but workable, cheap uber ride to attractions, breakfast normal for a hotel.

Headboard worn, didnt feel clean. No body soap or conditioner, had to ask for 2 days, carpet dirty, bedspread worn, handle on closet broken, poor wifi signal, no apps on tv, didnt replace makeup remover, had to ask. Toilet very low. Staff friendly.

Good location, staff was nice. Stained linens, room smells, stains, more like a 2 star motel. Staf

Friendly and professional employees

Beautiful and silent room, lots of space, dishwasher. Clean and fancy bathroom including walk-in shower. Great breakfast with salty and sweet options. Nothing

A

Great staff and room

I enjo

It was clean, room was spacious, staff were courteous, and breakfast was ok. But I probably won't stay here again. The street noice at night was awful - street racing, souped up loud cars, sirens on the hour, and I could hear people having conversations on their deck. On top of that the fire alarm in our room beeped through out the night. Sleep was near impossible. We did ask for help with the fire alarm, and no one assisted. Furnitiure is in desperate need of replacing. Headboards, couches, and duvets were frayed and just plain worn out. TV channels all said - not available - so we could never watch anything. Toilet paper in our room was never refilled.

All good!! O

Unfortunately, the previous guest also decided to leave their underwear and some other clothes for us in the closet on the safe which was lovely! The receptionist appeared shocked when we notified her about this, which was swiftly resolved. Breakfast was ok, there was only disposable bowls and cups which felt cheap. The breakfast consisted of a selection of cereal, pastries and a hot offering (e.g. burrito). We did not go to the gym but it looked well equipped, and the staff around the property were all very pleasant.

The room was clean. The vanity sink stopper was broken. I went under the vanity to pop it up. The toilet I found that I had to hold the handle to flush it. It could have very well just been my room. The body wash bottle was empty. Since I was a new guest, I would have figured all the bottles would be topped up. The pillows did smell a bit musty, The water pressure in the shower was very good as well as the sink in the vanity. i had an Uber Eats order, FYI, for security, your order will be left in the lobby for you to pick it up. That didn't bother me. There weren't a lot of TV stations which was fine. The internet was slow, possibly due to a lot of people on the network.

Kitchen was great and the breakfast delicious with my favorite turkey bacon 😃 I will definitely book again.

The state was mediocre this hotel needs an update with the furniture and even the phone message because it said they had a social hour every day and when I called they said they don’t have it. They have a wonderful staff though.

Breakfast was very good. Hotel is in a decent location walkable to the monuments

My biggest complaint is the cleanliness of the room. The carpets had significant stains and the kitchen area was not properly cleaned which included food debris in the microwave.

Just nice people.

Drawback - the cleaning staff like to slam the doors early in the morning during their rounds. Management, please tell them to be more mindful of guests who are sleeping.

My stay here was good can’t really complain the breakfast could have more options but you get what you pay for. My stay overall was good the view from my room window it self was beautiful.

Easy access to all the museums

25 minutes walk to the Mall, 5 min walk to the Metro or a bus stop. Safeway across the street, a lots of restaurants within 3 blocks. Very good location.

Great stay clean and spacious suite with kitchen was able to cook a meal for dinner which saved alot of money! Close to all attractions! Will definitely stay again when in DC

Staff and location to National Mall, nearby dining options and price point.

Location was great hotel OK we dealt with squealing from the water pipes our entire trip no parking unless you pay to park which is not included in your hotel room stay!

Decor beautiful Room clean and spacious Breakfast very good

Great location, room and service

Parking is bad and costly

Stay Ed great

This was my first time at Homewood Suites. I liked that they had a kitchen as part of the room.

Good area. Walking distance to Metro and restaurants.

The staff made our stay very enjoyable! If we needed anything in our room, they responded quickly. The staff in the breakfast area were always friendly and helpful. The metro was about a ten minute walk from the hotel. We will definitely stay there again on our next trip to DC!

Great stay! Could benefit from updating their furniture for the cost. The cabinets and doors seemed incredibly scratched. The staff was amazing!

Everything you need is close by

All of the staff were very friendly and helpful. Enjoyed the check in procedure and the option to store our luggage prior to check in. The breakfast was great and the staff were marvelous. Our room was well attended.

Just completed my first stay at Homewood in DC. Overall we had a good stay at Homewood. The pluses - The staff was excellent - especially the front desk. Always greeted with a smile and they were very efficient. Texting with the front desk was very convenient and always resulted in prompt service. The negatives - I was surprised to find some broken things in our room. I mentioned this in a text to the front desk on my first day but no response. The safe didn’t work and the desk chair back was broken and held with a zip tie. It was basically not usable. And we needed to use the desk! It was also dangerous. I could have easily fallen back off this chair. How much does it cost to just get a new chair? Overall the room looked a bit worn. Rust and empty space around the bathroom sink and other areas. The bed was comfortable. But…the blanket was awful. Flimsy and kept coming out of the duvet cover! Lastly, the breakfast area was very nice but the breakfast itself was minimal. Even Hampton inn had more! They had a waffle iron and fruit. Some fresh fruit would have been a welcome addition. I read this in the reviews too. Overall, we had a good stay. Location is great for our needs. Those little improvements would go a long way though.

Place was great. Only complaint I have is the our AC wasn’t working, we reported it to the front desk, and it was never repaired while we were there.

Very convenient amenities and location. Quiet and pleasant.

The room was very clean. We enjoyed our stay at your hotel

we needed

Staff was very friendly and helpful. Loved our room. Great experience.

I generally have no complaints

Great spot. Lots of sirens at night if staying on the front of the building. Rooms are a bit worn and could use a refresher. Something as simple as replacing missing curtains and ensuring there is more than one pot/pan in the kitchen. We choose the hotel due to having a kitchen but providing only one pan is not ideal.

The staff was not very friendly particularly the valet parking staff. I was asking about parking my vehicle while removing my bags and I was given attitude before being offered any assistance or direction

Clean and quiet place to stay. Convenient breakfast and 2 minutes access to a supermarket across the street.

My rooms curtains did not close till the end. No privacy during day or night time.

Great place

Great stay!

Walkable to attractions, convenient and with friendly staff

Gust services was poor. Rooms were run down and needed to be refreshed. Housekeeping needs to be retrained on how to clean a room.

mosquitoes in my room

The place was

Staff very nice, They have problems with the air conditioning throughout the hotel only the lobby has good air and only one elevator works. I won't stay there again

Able to enjoy the Capary snacks and drinks that’s very different. Thank you so much.

Property and staff are fine. Hotel wifi is basically unusable if you use a VPN on your devices. This is the heighth of foolisheness as the hotel wifi is unsecured. You have to be a fool to use your devices in such a place.

Whenever I stay in the DC area, this is the hotel I choose and I have never had a bad experience. The location is safe and very convenient for every place I need to go. The rooms at extremely clean and the food is hot and fresh. The best part of my experience is always the staff!!! They are extremely pleasant and professional and always accommodate my needs. They go out of their way to make my experience better than the last, which is quite refreshing!!! I always choose the his hotel for my stay and I highly recommend it!

Great place to stay while seeing the typical sites in DC. Also conveniently close to a grocery store.

From when we arrived the toilet was broken in one room, our other room tv didn’t work. It took too long for them to address the broken toilet and then the engineer actually told us to keep the kids from putting toys in the toilet. Mind you we just walked in the door and our “kids” were 12 and 9. We then had to wait for housekeeping to clean the bathroom that had the broken toilet. What a headache. We couldn’t just leave like planned. Kids hungry, then it caused us to argue. The moment our voices raised , less than 2 mins, came a worker at the hotel , when we waited so long for service. Bathroom had mildew on the tile, I left my bath shoes on in the shower. No bath gel in the bath gel container, top sheet dirty/ stained. The only reason I gave this hotel 2 stars is because it was right by the supermarket, it fit our large family needs, the breakfast was nice. Breakfast staff was kind, accommodating and friendly. Especially the lady with the wrap on her hair. Nice both mornings. A suggestion is they should have a checklist to make sure things are in working order before people arrive. And address concerns faster when brought to their attention . Overall because of the problems our first night was not a nice one.

a good option in dc to stay.

We have everything we need! Ideal location, decent breakfast, large rooms, kitchen, comfortable bed, decent bathrooms. Rooms are cleaned every day. The hotel has some rooms without renovation, but it did not bother us (not everything is perfect with details) as in a regular Hilton

The parking situation very uncomfortable.

Everyone was great!

Great breakfast

The front desk staff was amazing each time we talked to them. Valet was not very friendly or helpful. The garage was hard to find and very awkward. It’s listed as free parking and valet but once you get there it only has $55+tax per night valet. The breakfast was always full and fresh and the girls working it were so nice and helpful. The front door is an automatic door but there is something wrong with it so when it opens it sounds like someon screaming throughout the whole first floor/breakfast area. The room was clean and stocked but the bathroom was lacking. There was black mold all around the bottom of the shower and I had to mop the bathroom myself it was so sticky and dirty. The staff is amazing but the hotel is lacking.

Staff extremely nice and accommodating!

Good sized room that was well kitted out with microwave, dishwasher, separate sofa and dining area. Rwally good breakfast including breakfast burritos , friendly service and about 20 mins walk from all the major sights. Overall we really enjoyed our stay.

Amazing place to stay! Wonderful and very helpful staff.

Location is great with a supermarket across the street. The room was nice, but could use some updating.

Great staff

To be honest, I was disappointed by my stay at Hilton this time around. When I first checked in, there was a half eaten cake in the freezer left behind by whoever previously stayed in the room. I let the front desk know that same evening and asked if housekeeping can pass by the next day to clean up what was left behind, but they did not. The room was cleaned, but the cake was still in the fridge. We were barely able to sleep that first night because the AC would not cool down below 75 degrees, maintenance came the next day and claimed to "fix it". We were not in our room the whole day and when we returned it was still 75 degrees. The front desk was able to change our room late at night. On our last night there we returned to our room around 10 PM and weren't able to get into the room because the lock to the door was dead. This is unacceptable.

Id loved how clean the room is and also the great view. The beds were very comfortable and was able to sleep great. It was great walking distance from the convention center!

Honestly the breakfast was horrible, the valet was rude when we arrived ( he actually hollered at us) The one that was there when we left was super kind. The front desk was kind but our first room wasn't clean so we had to move to another room then the door knob on the second door was not on correctly. Hopefully they fix that. The only thing we liked about the hotel was the bed and front desk. We won't be staying again.

Not much staff working there.you should wait for cleaning, breakfast, etc One elevator working We spent lot's of time on the elevator line Its good place

Good free breakfast but air conditioner was not properly working.

The room was very comfortable and quiet, and the location is convenient to my needs.

The breakfast was disappointing. The room needs an upgrade. The staff was excellent.

Only thing wrong with the property was there was only one elevator. Took a very long time to get to and from your room. Staff was great. Very friendly. Good breakfast. Nice clean rooms.

Overall, this hotel, which I once considered a great choice for meetings at the Convention Center, has not been kept up as I had hoped/expected. Each of the 3 times that I've stayed over the past several years has seen a decline in the hotel

Very comfortable.

Pretty nice hotel, but it seemed that there were several maintenance issues, from the AC being unable to keep up (it was brutally hot weather, to be fair)

Nice staff!

This hotel was once very nice. It is now dated, it needs an overhaul. The sheets and towels are pretty bad, my sheets were either too small or just old because the fitted sheet popped off the corner every night despite my asking housekeeping to exchange. The pillows were lumpy and did not smell too good. I hate to give bad reviews but this wasn’t so great. People at the desk are nice and helpful. The elevator is a nightmare!!!! It takes forever and there appears to be only one of the two ever working. (There is a paper sign that employees wrote on the second elevator that says “for employees only”)not cool at breakfast or other busy times. You may wait 10-15 min for your floor. Sorry Homewood Suites, I wish I could be more complimentary.

water from shower head is very limited.

10/10. You get exactly what you see on the website and the place is clean and fresh. Wonderful team members. Thank you Brandi

Two things which caused some concern: 1- only one escalator for the guests / customers sometime caused wait for 10 min or so. 2- Cooked items in breakfast were similar everyday with just one option for vegetarians. Wednesday social was very good and the staff was very welcoming and accommodating for any possible service they may provided. Housekeeping staff is awesome and they maintain the rooms very well.

TThe overall experience was subpar. The WiFi was poor, and the water was merely lukewarm, not hot whatsoever. This will be my first and last time reserving at Homewood Suites.

All of the employees were amazing, went above and beyond. Only complaint is 1 elevator wasn't working, but the very friendly and helpful staff made my 5 days very pleasant.

We arrived when it was raining, and the valet refused to come outside. Staff would not lend an umbrella. No bottled water or toiletries in room.

We saw mold in the shower when we first checked in. Bedsheets were not clean, red stains on the duvet. The staff was able to move us to another room but the carpet in the new room was not vacuumed as there’s crumbs and a lego piece next to the couch. The frame of the vanity mirror was also broken. Did not bother to call the staff again because we were tired. The staff was nice though.

We reserved a room for 4 adults. The room we were given slept 3. We were then given another room which had a used, wet washcloth on the bathroom counter and the soap was out of the box, used, with the box on the counter. Also, there were only 2 pillows instead of 4 and only 3 towels. Because of these issues, we were not able to get to bed until 1:00 am. The next morning we realized the thermostat in the room did NOT work and we had no ac with 90 degree temps and 90% humidity outside. My husband talked to the desk attendant who said she would have it checked out. We left for the day and when we returned, we still did not have a functioning thermostat. We did not receive a text or note explaining what had been done. We again had to call the front desk and were told it wasn't able to be repaired and we AGAIN had to change rooms which is such a hassle having to pack everything up. Overall, the rooms are dingy and not well cleaned. The hotel only had 1 working elevator and the one in disrepair had to be used occasionally and was incredibly loud. We will NEVER stay here again nor recommend this hotel to anyone else. We definitely waisted our money.

3 night stay. Very stylish, clean and spacious room. Comfortable bed. Breakfast and location were ok. A little far from main attractions when walking but metro stops nearby.

Property was great. Food, staff, room, valet all exceeded expectations.

The staff at the hotel was super nice and accommodating. We were having difficulties with the ac in our room and when we contacted the front desk Diamond was very nice and quickly resolved our issue. She even let us choose between 2 different room options. She was very patient and kind it made the transition so smooth. Would definitely recommend this property.

I love to stay here.

We enjoyed our stay .Clean room and facilities

I would not recommend this hotel due to constant noise disruptions from sirens, making it difficult to relax. Our initial room had malfunctioning light fixtures, and after switching, we encountered an AC failure, leaving us in an uncomfortably warm room. The AC was eventually fixed but was still very inconvenient.The lackluster breakfast didn't help either, and for the same price, there are better options available in downtown DC.

Conveniently located, friendly staff; good breakfast. However, the bathroom door scrapes the bathroom light, and the wait for the elevator can be long.

It was nice to use the baggage hold system while we explored after we checked out. The room wasn’t very clean and there wasn’t any conditioner. It took a long time to get it. The tub wasn’t very clean.

Must have been some problems with the air conditioning. Room was cool but would have liked it cooler. Other than that it was a nice room.

We were in town for a concert with my daughter and a few of her friends. The first room we were booked in was absolutely filthy. The bed was frayed, couch with visible stains, the kitchen floor sticky, mold in the bathroom and peeling wallpaper. For the price I paid, we were very displeased! Went down to the front desk where the staff was very friendly however, they booked us into another room. Definitely cleaner, the bed was still frayed and housekeeping (which is supposed to come every other day) never came throughout our 4 day stay. We had trash piling up, had to call multiple times for towels, blankets and the room did not even have spare sheets for the pull out couch. Was disappointed to say the least for the price that was paid for this location on top of the fact that this was a Hilton hotel. I expected more.

Our stay was good. Staff was super friendly and helpful. Reason for a 3 star is because hotel wasn’t as well kept as pictures described. Hotel needs to be renovated. Tub would fill up as you’d shower, vents were rusty and detaching, carpet needs to be cleaned and wallpaper is peeling off.

Hotel staff were very helpful and kind! Some restaurants within walking distances but mainly needed an Uber to get around.

Front desk, housekeeping, and breakfast staff were friendly and courteous. Appreciate the kind staff who helped me at breakfast my last day! Great location to the convention center, metro, and Safeway across the street.

Everyone was extremely friendly and the hotel was close to all of the museums

We enjoyed our stay so much! The staff was so kind and helpful with any questions we asked! Breakfast was fresh, hot and the options changed daily. The walk to the metro was only about 2.5 blocks so that made getting around simple and safe!