Hilton Garden Inn Washington DC Downtown

Room was clean an and staff were friendly. Easy check in and check out process. Conveniently located to food and exhibits.

Very friendly and willing to go above and beyond.

The location was amazing walkable to WH and Lincoln Memorial. But for the price its not worth it. The room price doesn’t include parking and breakfast.

Great place to stay- Very clean and close to everything we needed!

Great location to the metro and walking to restaurants. The staff (Anthony) was so welcoming and helpful. The room was clean and comfortable and we enjoyed relaxing at the bar downstairs in our downtime.

The room was clean. The gym was ok and the pool was nice. Great place to stay. Close to everything.

The location was great, staff was nice and hotel room was clean There was construction unfortunately during our stay right in front of our room

The hotel location was fantastic. Clean rooms and near restaurants. We enjoyed our stay!

Everything was just good. Nothing popped off the charts. Seemed like an older hotel but I could be wrong. With some updates, this place will be very good.

Perfectly situated near subway, restaurants, and the National Mall. The pool access is perfect for a relaxing day after walking. Highly recommended.

Staff were great. Room was clean. All you can ask for.

Staff was great, helpful and the property it self was well kept

The hotel itself was in a great location, walking distance from everything. Hotel was clean. I did book two rooms and asked for conjoined rooms for the kids. Booked a month in advance and they could not accommodate us. The kids all had to stay in their own room, not even on the same floor which was very inconvenient and nerve wracking. The parking is about 75 dollars for the night, better off parking at the parking garage (1350 I Street) right next to it for 43 dollars for 24 hours.

I stayed at this location having selected it the night before I had to be in DC and only by the information listed online because it was within budget and because it a brand hotel I trusted. This is the FIRST TIME a hotel had exceeded my expectation…the best thing about the was that I could take the train directly from Reagan International and be within 20-25 minutes be in the hotel lobby because it was literally across the street…exactly as advertised…when they said a “few minutes” that was accurate as was being 10 minutes from the White House. These two options alone were priceless to me, especially as a solo traveler. The front desk workers were exceptional. The valet were quite nice & helpful in storing my bags when I arrived and kept them until I had to leave. Though there was no free breakfast, I took advantage of the restaurant’s offering and was allowed to eat there even if I had not purchased food from there…it was all PERFECT. Will stay there again!

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H

I love everything about the room except for my Keriug machine didn’t work, but other than that no complaints. I would definitely stay here again as it’s convenient for a lot of things!

The hotel is in a great location in downtown DC. It was very convenient for me to travel in the area for things. The rooms were spacious and clean. The lobby bar was a nice place to grab a quick drink or bite to eat too. Also a big thank you to Anthony and Michelle at the front desk area. They both were so excellent with checking in or checking out and helping out with suggestions and ideas during my stay. They had excellent customer service always with a smile. They definitely represent the Hotel brand, and they make me want to return to this location again. When staying in Washington DC.

Good location overall, easy to get to by car, and 10 or so mins walk from the National Mall. Valet parking very expensive but there is a large and secure car park literally next to the hotel which was more than adequate for the one night we needed it. Hotel staff available at all times, useful as we arrived a little late, and check-in and -out was quick and easy. The room itself was comfortable and clean, with all expected amenities. Breakfast was good with a range of options, and I liked the fresh omelette and waffles station. Our room was overlooking the main road at the front of the hotel on a low-ish floor, which meant constant traffic noise even at night. In addition, there was a large metal cover on the road surface outside and it made a very loud clanging noise every time a vehicle went over it, which wasn't conducive to a good night's sleep, especially trying to get my young child to fall asleep with that racket outside. The air-conditioning unit in the room was also loud so we had to turn it off for the night. We managed to get some sleep in the end but if we had to stay for more than one night, the general noise would have been a major issue. The breakfast/dinner area was basic. In general, the hotel has a very functional/business vibe without any flair.

Clean room & convenient location

The staff were excellent. The location was great in terms of walking distance to wonderful museums. This can’t be beat. Sadly, the air condition system was extremely loud in the room. It was difficult to get a good night sleep. I don’t think I rested well. The entire time I was there.

Exceptional

The staff were excellent. The location was great in terms of walking distance to wonderful museums. This can’t be beat. Sadly, the air condition system was extremely loud in the room. It was difficult to get a good night sleep. I don’t think I rested well. The entire time I was there.

A nice place to stay especially if you have a dog. They were friendly and location is great.

Everything was fine. Only problem was that the Fire alarm battery failed and was service removed the alarm and did not come back to install a new one.

Very good

Very good

It was close to a lot of attractions

Staff, location

Staff, location

Breakfast was very good.

The place smelled amazing. I had to ask what sent they use in the hotel so I can use it in my house. The staff was very helpful from check-in to check-out, Amazing people. Me & my wife will definitely be staying there next time when we in DC.

Cost of parking.

The proximity within the city. Cost of parking.

The staff members were very helpful and friendly. Will definitely stay here again. Thank you!

It was convenient to have a decent breakfast available at the hotel, but it was quite pricey.

Location

Location

Loved the location in D.C. We found it close to everything we were doing for the weekend. Staff was helpful, but could have been a little friendlier, maybe a smile here or there.

Very good

nice and clean, very convenient

They should make one aware that the room would be facing a fall, it was like staying in a cave. It was worn out and a little smelly, the air freshener didn't mask whatever they were trying to hide. The staff were very nice, especially the bell men.

Exceptional

parking was a little inconvenient, but understand managing by keeping keys is the best way handle.

parking was a little inconvenient, but understand managing by keeping keys is the best way handle.

Nothing grave enough to speak on. My family was pleased overall.

Mostly everything. Nothing grave enough to speak on. My family was pleased overall.

hotel was very clean staff was great

the carpet is a bit dated and there are no bedroom slippers for guest

location and special shoutout to ms judy at the front desk. she was very helpful and attentive to our needs. she made our stay special the carpet is a bit dated and there are no bedroom slippers for guest

Staff were amazing and Anthony takes the cake!!! Close to everything...

Better all

Location , pool indoor , staff , clean Ac would not let us keep it cool enough , bed was little uncomfortable , pool was smaller than expected, Water pressure a little low

Clean room and the food and drinks at the restaurant were great!

Ac would not let us keep it cool enough , bed was little uncomfortable , pool was smaller than expected, Water pressure a little low

Old hotel needs major renovation

Room was clean. Staff was nice and helpful.

The room was nice and cleaned. The staff was friendly and helpful. The breakfast was great!! And did not try the bar.

It's prime location, opposite metro, new and clean, breakfast is good also. Window view is shaft. Barely any light.

Nice service. Good restaurant

Exceptional

Very helpful staff!

The location is excellent. Very close to The National Mall. Parking. The hotel doesn’t offer self parking, only valet.

The location was great and the staff friendly and helpful.The breakfast bar was very good and the indoor swimming pool rel;axoing.

The toilet paper was violent!!!! Sand paper would have been softer.

Mediocre hotel. Staff were fine, not overly friendly, but not rude either. We did arrive around 10am and they allowed us to check in. We were on the 10th floor and the wallpaper in the hall by our room was held up with thumbtacks. Ice machine on the floor was sitting in a puddle of water. The room itself was clean and sufficient for our 2 night stay.

First time staying here overall this hotel was great! Customer service was a little iffy but still got what was needed. Honestly I’ll stay here again.

Convenience, cleanliness Road/building construction right outside the window at very early weekend hours.

Location. Rude staff.. specially the guy behind the bar at the restaurant. I wanted to get a bite after a long day, he immediately made it clear he was not going to serve me if I sat outside the area he was willing to work since he was alone that night. I always say is not what you say “is how you say it”, he could have been a bit polite about it. I just decided to go elsewhere to eat.

Location. Rude staff.. specially the guy behind the bar at the restaurant. I wanted to get a bite after a long day, he immediately made it clear he was not going to serve me if I sat outside the area he was willing to work since he was alone that night. I always say is not what you say “is how you say it”, he could have been a bit polite about it. I just decided to go elsewhere to eat.

Superb

Road/building construction right outside the window at very early weekend hours.

Me and my boyfriend stayed here for our anniversary and had a wonderful time. The front desk staff were overall very friendly. The room was clean and organized and had a pretty nice view overlooking the street. Room service is excellent as well. Overall out stay was amazing.

Had the buffet and it was good

Loved the extremely clean rooms and nice bar. Valet was very kind and responsive. This hotel experience being easy made our trip to DC run smoother. Thanks!

The location is in the heart of downtown DC

I truly enjoyed my stay. I will come back.

Very good

Room was clean, staff was friendly

The staff were amazing. 10 stars for the valet staff who were managing some serious road work, but were so kind and willing to help the entire time.

Exceptional

Staff was very friendly and informative. Rooms were spacious and offered a lot

Exceptional

Exceptional

Clean room and plenty of towels provided every day. Comfortable pillows. Air conditioning worked well. Location was walking distance to attractions.

Clean room and plenty of towels provided every day. Comfortable pillows. Air conditioning worked well. Location was walking distance to attractions.

Clean room, friendly and helpful staff. The only downside was the traffic in the area that made it hard to get to the hotel to unload and check in.

The rooms and restaurant were very clean. It is a kid friendly hotel. Loved the Easter bunny and eggs for the kids on Easter. The workers were always helpful. Too expensive to valet park, I would park in the lot next to it if I come again. The water leaked a lot out of the shower, so much it went into the room area even with towels on the floor. The AC unit was extremely loud. We didn’t get our room cleaned the one day even though we were out all day and we didn’t have the do not disturb sign up.

Customer service Parking

Great Bar!

The location was great. Walking distance to most tourist attractions. How the front desk is unfriendly, didn’t even smile. Stated booked with a city view, they gave us a view of the back of building or just windows from the other side of a hotel. Requested for any upgrade, didn’t get a response.

Almost everything. No complaints. Nothing really.

Great property and location. Clean room. Very comfortable beds. Options for food on site. I feel like most hotels have front staff that go above and beyond to make you feel welcome. That wasn’t the case here. They were alright. Not rude. Just not very warm and welcoming. Didn’t look us in the eyes. Didn’t speak to us until we spoke to them. We didn’t have a hairdryer. We asked 2 times for one, and it never came even though it was listed on their amenities. Just little things that could have been better.

The whole staff was very welcoming and friendly, from the staff at the lobby to the housekeepers. the room was very clean. It was our first time staying there and won’t be the last!!! We will definitely stay there on our next trip there.

Everything was clean but the lobby had a very strong (like gives you a headache) perfume smell. Pool was cloudy, but very warm so we appreciated that!

Dirty floors, building needs updating (considering the prices of the rooms) pool was terrible, towels were beat up.

The room was facing 14th too much noise coming in and was not able to sleep at all. Also, valet parking was way too expensive and prior notice of cost was not discussed.

Overall it was fine. I’d stay again. The bathroom was dirty though when we checked in. Everything else was fine. The construction outside was super loud at 6 am every day

All good. Thank you

If I could give the staff 10 stars, I would!! They were amazing, helpful, polite. The onsite restaurant was reasonably priced. The little sundries/snack bar was impressive. Our room looked out over 14th St. so we had a good "city" view.

Entire staff was super friendly. Room clean, good mattress, all toiletries in bathroom, good assortment of snacks, send and necessities in hotel store. Walking distance to WH

Room was very comfortable - Location was perfect to walk to the Mall

Great experience at the hotel, very nice staff and room clean

Poor checking experience. The guy who checked us in was clueless. Put us in a room much smaller and a different layout than we booked. I opened the door and immediately closed it and went back to the desk to get the room I actually booked. He didnt apologize for the mistake. Very poor experience.

It was central. Terrible experience. We were there for one night, thankfully not more. Not only was there loud construction in front of the building, the overnight staff talked loudly out in front of the building keeping us up most of the night. Extremely inconsiderate and rude. Then, bright and early at 8am, construction started again.

Construction at the street( in front of room) begun early morning and late night. ???. They charged for water bottles. Carpet in the whole hotel look old.

Room was spacious and clean. Nice in room refrigerator and coffee bar equipped with a Keurig machine. Great location withib walking distance to many historical sites, including the white house and national mall. The valets were very attentive. Parking is valet only with no in and out privileges. The hotel restaurant The Third Rail has delicious food and good special deals depending on the day of the week.

I misunderstood the breakfast... I thought it was part of the stay. I would NOT recommend eating there... way to expensive for what was served.

Great service

Great location and value

Proximity to everything Dated and beds seemed old

Clean room; staff was pleasant

For the price it was reasonable. Location was good enough to walk around DC

Staff was helpful and friendly. I like the valet parking but I felt like I couldn’t have access to my car without the valet. The rug was a little worn in spots. No fan in the bathroom.

FANTASTIC!!!!! 🙌

Nice

Excellent property and amenities! Conveniently located to many tourist attractions. Great price and value.

Clean room, friendly staff, great location

Customer service indoor pool !! Better restaurant choices would be nice

The property meet my expectations

Upon arrival I was greeted by two smiling faces ! Anthony and Dannie made sure that my check in was smooth .. I was well informed on what the property offered and fun things to do in the area This was our first time at this Hilton and I’ll be sure to return .. Thank you Anthony and Dannie for making my daughter’s birthday one to remember!

Clean room, easy quick check in. No complaints

Clean room, easy quick check in. No complaints

The rest of our stay was very nice. I dealt with another front desk rep the following day who resolved our situation. Breakfast was good. The rooms were clean and beds were comfortable. Outside of the check in expereince, I would recommend this hotel.

The rest of our stay was very nice. I dealt with another front desk rep the following day who resolved our situation. Breakfast was good. The rooms were clean and beds were comfortable. Outside of the check in expereince, I would recommend this hotel.

Awesome stay

Awesome stay

Clean room, poor breakfast service.

Clean room, poor breakfast service.

Staff was very courteous and attentive. Room was clean and comfortable. Restaurant was convenient and food delicious. Indoor pool was clean and available

Staff was very courteous and attentive. Room was clean and comfortable. Restaurant was convenient and food delicious. Indoor pool was clean and available

Breakfast Phone didn't work in room. Coffee maker didn't work in room. Remote control needed batteries.

Na

Na

Very nice & clean hotel/room!

Very nice & clean hotel/room!

Nice room. Good location. Good breakfast buffet. Will stay here again.

Nice room. Good location. Good breakfast buffet. Will stay here again.

It was very nice and what we needed in the city.

It was very nice and what we needed in the city.

Room was great! Hotel bar and bartender were amazing! Valet were super nice and helpful

Room was great! Hotel bar and bartender were amazing! Valet were super nice and helpful

Sheets were dirty, our fridge didn’t work even after having someone come and check on it. Parking is less than ideal. Most likely won’t stay here again

Sheets were dirty, our fridge didn’t work even after having someone come and check on it. Parking is less than ideal. Most likely won’t stay here again

Great stay and front door receptionists all were professional and welcoming

Great stay and front door receptionists all were professional and welcoming

Upon entering the hotel late at night, I was searching for my room key in my purse in a dark entryway. Another guest kindly opened the door for us. Instead of handling this professionally, the night staff immediately became aggressive, rude, and accusatory. A staff member named John said to me, “Do you even stay here? You probably don’t even stay here!” An outrageous and disrespectful accusation toward a paying guest. When I questioned why he would speak to me that way, he condescendingly explained I needed a key card, which I was already retrieving and clearly understood. The situation escalated further when the second night staff member, Miles, told me, “Yeah, take your ass upstairs!” This language is degrading, hostile, and completely unacceptable, especially directed at a woman by 2 hotel staff. When I called the front desk twice requesting a manager, one staff member said the manager was unavailable, and the other pretended to be the manager and showed no concern whatsoever. This experience was intimidating, humiliating, and unacceptable. No guest should be treated this way, ever. Due to this incident, I will not be returning to this property and expect Hilton to address this seriously including refund or compensation for my stay. Until this behavior is addressed, I cannot recommend this hotel.

Upon entering the hotel late at night, I was searching for my room key in my purse in a dark entryway. Another guest kindly opened the door for us. Instead of handling this professionally, the night staff immediately became aggressive, rude, and accusatory. A staff member named John said to me, “Do you even stay here? You probably don’t even stay here!” An outrageous and disrespectful accusation toward a paying guest. When I questioned why he would speak to me that way, he condescendingly explained I needed a key card, which I was already retrieving and clearly understood. The situation escalated further when the second night staff member, Miles, told me, “Yeah, take your ass upstairs!” This language is degrading, hostile, and completely unacceptable, especially directed at a woman by 2 hotel staff. When I called the front desk twice requesting a manager, one staff member said the manager was unavailable, and the other pretended to be the manager and showed no concern whatsoever. This experience was intimidating, humiliating, and unacceptable. No guest should be treated this way, ever. Due to this incident, I will not be returning to this property and expect Hilton to address this seriously including refund or compensation for my stay. Until this behavior is addressed, I cannot recommend this hotel.

loved the room!

loved the room!

Reception staff seemed uninterested and weren’t welcoming. The hotel had a key problem at the start but was fixed same day. Room was cozy and clean.

Reception staff seemed uninterested and weren’t welcoming. The hotel had a key problem at the start but was fixed same day. Room was cozy and clean.

Clean room and spacious

Clean room and spacious

Clean and quiet

Clean and quiet

Awesome thank you

Awesome thank you

The staff that I interacted with at the front desk, valet, and in housekeeping were all friendly and helpful. My son left his glasses in the room and we didn’t realize until hours after we’d checked out. Housekeeping found them and were able to quickly retrieve them for us when we stopped by later. It was a great place to stay with younger children. The loved the indoor pool and the closeness of the metro made getting to the museums easy even for my 5 year old.

The staff that I interacted with at the front desk, valet, and in housekeeping were all friendly and helpful. My son left his glasses in the room and we didn’t realize until hours after we’d checked out. Housekeeping found them and were able to quickly retrieve them for us when we stopped by later. It was a great place to stay with younger children. The loved the indoor pool and the closeness of the metro made getting to the museums easy even for my 5 year old.

Great clean room, great housekeeping, friendly staff, brilliant location.

Great clean room, great housekeeping, friendly staff, brilliant location.

We were able to check right in when we arrived early. The room was a great size!

We were able to check right in when we arrived early. The room was a great size!

Everything clean and comfortable

Everything clean and comfortable

The hotel and its staff were amazing, however the parking situation was cruel and unfair. If we were choosing to stay at your hotel parking should be automatically included.I also do not understand why the price had to be a whopping $60.00. I really expected better from Hilton location. I also wanted to touch base on the gym. The gym was entirely too small. It could only fit two customers at one time. The gym situation definitely needs to be resolved!

The hotel and its staff were amazing, however the parking situation was cruel and unfair. If we were choosing to stay at your hotel parking should be automatically included.I also do not understand why the price had to be a whopping $60.00. I really expected better from Hilton location. I also wanted to touch base on the gym. The gym was entirely too small. It could only fit two customers at one time. The gym situation definitely needs to be resolved!

The registration put us in a corner. And I was charged extra 150 dollars.

The registration put us in a corner. And I was charged extra 150 dollars.

Great work

Great work

There’s a lack of customer service in this hotel. We had 2 rooms and had to change 1 room and they failed to update the status of 1 room that a guest walked into my daughters’s room. When I went to tell them, they acted like they “didn’t care” attitude. During the night, they charged my credit card for incidentals so I inquired about it. Talk about a lack of customer service, that person looked like I was such a bother to asked her. I have never had a hotel charge me multiple times for incidentals other than checking in. There’s no self parking so we relied on valet. Requesting your car required a text to valet but they had my number wrong so I had to wait for service but they couldn’t update my number. The valet is chaotic during evenings because the lack of self parking, we even had the valet “honked” at us, the guest. The room was good but I noticed a penny next to the lamp. That penny stayed there, which meant that never vacuumed our room. Housekeeping was good, they changed our towels and made our bedding. The only good thing about this hotel was the restaurant staff and it’s location. Other than that, it’s piss poor customer service. They really need to have better training on customer service especially when their job depends on guest services. I will definitely not be coming back to this Hilton facility and would not recommend others from being belittled in staying here.

There’s a lack of customer service in this hotel. We had 2 rooms and had to change 1 room and they failed to update the status of 1 room that a guest walked into my daughters’s room. When I went to tell them, they acted like they “didn’t care” attitude. During the night, they charged my credit card for incidentals so I inquired about it. Talk about a lack of customer service, that person looked like I was such a bother to asked her. I have never had a hotel charge me multiple times for incidentals other than checking in. There’s no self parking so we relied on valet. Requesting your car required a text to valet but they had my number wrong so I had to wait for service but they couldn’t update my number. The valet is chaotic during evenings because the lack of self parking, we even had the valet “honked” at us, the guest. The room was good but I noticed a penny next to the lamp. That penny stayed there, which meant that never vacuumed our room. Housekeeping was good, they changed our towels and made our bedding. The only good thing about this hotel was the restaurant staff and it’s location. Other than that, it’s piss poor customer service. They really need to have better training on customer service especially when their job depends on guest services. I will definitely not be coming back to this Hilton facility and would not recommend others from being belittled in staying here.

Great hotel and fabulous location right opposite the Macpherson Square metro station. So convenient!!! Staff were very friendly. Beds are comfortable and room was clean. Will return.

Great hotel and fabulous location right opposite the Macpherson Square metro station. So convenient!!! Staff were very friendly. Beds are comfortable and room was clean. Will return.

The staff were wonderful and accommodating! The breakfast buffet was delicious. The room was on the second floor and you could hear every little sound outside. The thermostat did not work properly. It was either raging hot or freezing cold and we were adjusting it all throughout the night.

The staff were wonderful and accommodating! The breakfast buffet was delicious. The room was on the second floor and you could hear every little sound outside. The thermostat did not work properly. It was either raging hot or freezing cold and we were adjusting it all throughout the night.

Staff was very nice and rooms were clean. Liked the location for what we had planned.

Staff was very nice and rooms were clean. Liked the location for what we had planned.

Breakfast was nice and fresh. There was variety of food and many options to choose from. Staff was very accomodating and helpful.

Breakfast was nice and fresh. There was variety of food and many options to choose from. Staff was very accomodating and helpful.

The manager and staff really care about people and providing an excellent experience. I would definitely return to stay at this hotel. Also, the hotel's convenient location in downtown D.C. makes it a terrific choice for tourists and business travelers.

The manager and staff really care about people and providing an excellent experience. I would definitely return to stay at this hotel. Also, the hotel's convenient location in downtown D.C. makes it a terrific choice for tourists and business travelers.

BUT .. At 5pm I wanted to shower before going out to dinner and there was NO HOT WATER. Reception said "just let it run for awhile" 20" late still no hot water and I was not able to shower. I asked for an adjustment or free breakfast in the morning and I'm still waiting to hear from Management because in the room the Hilton makes the promise they will make any problems right. Well I'm still waiting!

BUT .. At 5pm I wanted to shower before going out to dinner and there was NO HOT WATER. Reception said "just let it run for awhile" 20" late still no hot water and I was not able to shower. I asked for an adjustment or free breakfast in the morning and I'm still waiting to hear from Management because in the room the Hilton makes the promise they will make any problems right. Well I'm still waiting!

Breakfast was not free but the buffet had something for everyone. Our rooms were not connected, even though the hotel advertises as having adjoining rooms - we were told that we could not have them. (Call ahead if you are hoping for this.) Our rooms were across the hall from each other, so not so bad - but, unfortunately, right next to the elevator, so we had a lot of noise. No fan in bathroom but there was a lovely nightlight, which I always appreciate. Water pressure was great.

Breakfast was not free but the buffet had something for everyone. Our rooms were not connected, even though the hotel advertises as having adjoining rooms - we were told that we could not have them. (Call ahead if you are hoping for this.) Our rooms were across the hall from each other, so not so bad - but, unfortunately, right next to the elevator, so we had a lot of noise. No fan in bathroom but there was a lovely nightlight, which I always appreciate. Water pressure was great.

Location across the street from a Metro stop and walkable to museums was great. Pool is small but was a real plus for our granddaughter.

Location across the street from a Metro stop and walkable to museums was great. Pool is small but was a real plus for our granddaughter.

Great location and nice staff

Great location and nice staff

Very nice staff and clean room

Very nice staff and clean room

Rates are affordable for the hotel in the city center!

Rates are affordable for the hotel in the city center!

Clean room and staff was very nice.

Clean room and staff was very nice.

Excellent hotel and perfect location… Only one problem with the hot water for the first night… otherwise excellent

Excellent hotel and perfect location… Only one problem with the hot water for the first night… otherwise excellent

I think the room was very clean and the staff was helpful. The check-in was simple.

I think the room was very clean and the staff was helpful. The check-in was simple.

excellent staff

excellent staff

Safe was nice, room was clean

Safe was nice, room was clean

A

A

Pretty nice all

Pretty nice all

.

.

The location, big room

The location, big room

I had an easy check in, quiet room, and it was convenient.

I had an easy check in, quiet room, and it was convenient.

clean room

clean room

We enjoyed visiting with the staff, so nice, very helpful, beautiful Christmas decorations, loved the stay

We enjoyed visiting with the staff, so nice, very helpful, beautiful Christmas decorations, loved the stay

Quiet comfortable room and excellent breakfast buffet.

Quiet comfortable room and excellent breakfast buffet.

The room was not great, cracks in the walls, not clean, and it had a bad odor! The staff, however was great.. and the location was good

The room was not great, cracks in the walls, not clean, and it had a bad odor! The staff, however was great.. and the location was good

The room was very clean and spacious. The location was incredible but the extra fee for a view was disappointing.

The room was very clean and spacious. The location was incredible but the extra fee for a view was disappointing.

Super clean

Great location, steps away from subway station. Room is clean, breakfast is good

Yes

Nice service, confortable bed, within walking distance of points of interest, and good breakfast included.

Staff was great and connecting room available

Clean and spacious room

Clean room and very nice staff!

Room clean, welcome on the TV, right temperature and professional and attentive staff.

This hotel has an amazing location right by the White House, great restaurants and shopping near by. Great stay for any work trip!

We unfortunately forgot a bag in our room and we had a very hard time being able to get in touch with the hotel as their phone system was down for a long period of time. When we were able to get ahold of someone we were told that we would only be able to retrieve the bag the next day as they were not able to locate where the bag was, so that was a huge inconvenience for us, I ended up having to go back to the hotel the next day to retrieve my bag. I wish they had a better system for when someone forgets something behind, guests should be able to reach out to the hotel easily and retrieve back forgotten items right away instead of having the inconvenience to have to wait the next day to get it.

Great location and nice room. Affordable price

The staffs are very good.

Very nice

Front desk Anthony was AMAZING! So helpful and knowledgeable about the area. All staff was professional at all times. The hotel restaurant food was delicious and very reasonably priced. The gym was amazing as well! Loved using the Peloton. Would stay here again for sure.

Beautiful hotel, fantastic breakfast, friendly and helpful staff in all areas. Nice part of town with restaurants nearby. Spacious and clean room.

The room was spotless and the hotel conveniently located to all major attractions. The hotel has a garage which is great amenity for out of state commuters

Anthony at reception was very helpful and friendly. All of the staff went out of their way to be helpful. The room was clean and food in restaurant was great. We will stay there again.

location perfect, room spotless, staff helpful and lovely

Had a great stay, close to everything!

Property had great location and was great.

Great value and close to the mall and the museums!

The room felt neglected and the staff was awful until I was ready to leave

Great staff very friendly!!

Hotel was within range of plenty of restaurants and cafes, room was clean, had a microwave and a mini fridge, housekeeping was prompt, only complaints I have is the parking situation (you have no choice but to use valet as they park the car for you in a locked garage, so you have to request the car 10 minutes in advance if you plan on going anywhere, and then you feel like you’re expected to leave a tip because they are valet even though you pay $59/night to park there), and the spot where you pull up to leave your car for valet is so small, it’s like playing Tetris when you have other guests trying to come and go and need to park so you don’t block oncoming traffic. And the shower in our room made both my boyfriend and I sneeze terribly every time we used it. Not sure if that’s because of the water or just our room, but we’ve never experienced anything like that before. I would stay here again if I couldn’t find anywhere else, I recommend to anyone not looking for anything overly fancy for a decent price, and be close to restaurants.

All of the above… will definitely recommend it to family and friends.

Clean room, polite staff nice breakfast sandwich place nearby

Rooms were clean, staff was very friendly and the location was perfect!

Thank you. I appreciate everything.

We did not purchace the breakfast. Everything was great otherwise.

The hotel was very clean and in a very good area, but what we didn’t like was that the hotel pool was a bit cold, and honestly we preferred not to get in.

When I first walked in the hotel I noticed fresh air and a very inviting smell. It smells so amazing throughout the hotel. The staff was nice and the location was great!!

Perfect for business stays and right in the center of Downtown.

Family and I were in town for the marathon. This hotel was about a 25 minute walk to the mall, or a 5 minute walk to the metro which was very convenient. We had breakfast at the hotel’s restaurant every morning. Every day except Monday they had a buffet or menu option. On Monday they only had the menu available. Also, please note Expedia says the valet is $56 per night, when we were there it was $59 per night plus a $10 tax.

Enjoyed our stay and would definitely come back!

Great stay

Worst of all... due to the government shutdown, many of the places we wished to visit we not open. Some of them did not even give visitors a heads up on their websites. We just showed up, expecting them to be open, and they were not. That was frustrating.

Great front desk staff. Very nice restaurant and lounge.

Most staff were awesome. Great value for the location and service. Parking was a bit high but completely hassle free. Would stay again.

It was clean the people from the front desk not very friendly

Perfectly functional room. Exactly as expected

Furniture, refrigerator was damaged and need to be updated.

Excellent location and great staff. Very happy with our stay!

room was clean, valet staff was top notch and breakfast and my dinner was great!

The location was perfect for us to walk to all of the attractions. It was close to restaurants-there were a variety of them. The staff was amazing, especially Anthony at the front desk who took good care of us and went out of his way to help us out. The option to store our luggage as we walked around the morning we checked out was so helpful. It was a wonderful experience and we highly recommend this hotel! It is right across the street from a metro stop which made it convenient, but we weren't able to use it after the first day because the elevator was being fixed, and we needed it since we have a wheelchair bound family member (not the hotel's fault!). They honored my husband's Honor's Gold level, even though we couldn't get points due to booking through a third party. We would stay here again in a heartbeat!!

Room clean and well appointed. Dtaff friendly and helpful. Location great.

Great staff . Would come back .

Overall good stay.

Near WH

Very spacious, clean room. Great location.

Rooms were clean and quiet, everyone was so nice and accommodating, the area was convenient for us to walk to sights or use the metro station across the street.

Parking is a bit expensive on the property

This hotel provides excellent value with spacious, clean accommodations near the White House and public transit.

Everything was great except valet driver upon arrival was rude and bossy. Second day they were great and all other staff was great, kind, and helpful.

The staff was friendly and accommodating. No complaints. This was my daughters birthday trip and I reserved two rooms and both were clean and ready for us upon check in

Room looked great, very clean and staff was courteous.

We checked in late and were exhausted so we didn’t contact the front desk about it, which was our own fault. We thought we could make it through the night, but it felt like you were breathing, musty, smelly air all night. On a positive note, we did have two glasses of wine at the bar downstairs and the bartender was great. Unfortunately, I didn’t get his name.

Big and clean room

It had its bumps but overall nice. I will say check in wasn't to bad but the guy wasn't your best check in. He's an older guy I believe whitish hair. We did need to call him three times we had no towels or toilet paper or tissues in the room so maybe let's say he sucks. We got there in the late afternoon; he wouldn't split the charges etc kinda forced it to happen on the guys when we were checking out at 6am.

The best!!

The staff was all very friendly. They answered our questions and made us feel comfortable.

Good location, nice room

Everything was excellent!

Room refrigerator not so cold.

Excellent Location, clean and safe

Great location, nice rooms.

My son really enjoyed the indoor pool and walking distances to food places.

Pleasant Staff: Greeted us warmly, had baggage handlers that kept our bags because we arrived early allowing us to site see until check-in time, and kept our bags while we enjoyed site seeing until needing to leave for the airport (on the blue line or they will call a taxi for you). We tipped the baggage handlers. CLEAN and UP TO DATE Very nice accommodations. We had a king size bed and there was plenty of space for our bags and the bathroom had sufficient counter space. Definitely a GREAT place in a convenient location.

Pleasant Staff: Greeted us warmly, had baggage handlers that kept our bags because we arrived early allowing us to site see until check-in time, and kept our bags while we enjoyed site seeing until needing to leave for the airport (on the blue line or they will call a taxi for you). We tipped the baggage handlers. CLEAN and UP TO DATE Very nice accommodations. We had a king size bed and there was plenty of space for our bags and the bathroom had sufficient counter space. Definitely a GREAT place in a convenient location.

It was a great experience

The hotel is conveniently located, my daughter loved that there is an indoor pool on property.

Horrible experience. Room was not ready. Then room was not available. Then the room they moved us to had 1 bed and a sofa for the 4 of us.

We came to DC for a long weekend trip. It was nice to be able to park the car and not move it. We were walking distance from many attractions.

Amazing location! Very clean and excellent staff!! It was a great stay and I would totally return to this hotel again in the future!

Perfect location

I'd go back here again for that combo: good property that is so conveniently located.

Nice hotel will be booking again

Location is excellent and generally very good property. Chef is brilliant and good breakfast options. However we found service during breakfast time was very poor for customers especially from one particular staff.

Definitely, love it! Left a wonderful impression

Hilton Garden Inn downtown was located perfect for us. We were able to walk or uber everywhere we wanted ti go. Felt very safe in this part of town. All staff was very nice and helpful.

Great staff!

Washington was amazing

Very convenient and easy

Excellent hotel! Clean, comfortable and convenient to all the major sights. The front desk staff were welcoming and friendly and patiently listened to my questions. The hotel was also budget friendly which was a good thing too! I will absolutely stay here again on my next visit to DC!

Na

The rooms in this place were very nice and clean. When we checked in the woman was very nice and friendly. The rest of the time the front desk people weren’t so friendly and it seemed as though you were bothering them when you asked a question. The valet parking men were awesome!!! So friendly and accommodating. The worst experience we had was when we went to the pool. The water was cloudy but we just thought the chemicals were low. We went in and started finding toy rings on the bottom, stepping on them, so we took them out as we found them. That was ok. What wasn’t ok was I stepped on something then lost it, my boyfriend found it and picked it up and it was a piece of poop!!! I wanted to vomit!! I got right out and went to our room to shower. Maybe don’t let young kids in diapers allowed in the pool. Make sure it is clean and clear at all times!!

Overall everything was excellent except for the pool.

Blind in the room can’t be closed and the staff doesn’t seem to care.

It’s very old and an not nice at all stay away

The Hilton Garden Inn was a nice stay, providing superb walking distance from all site seeing activities in the area. The surrounding area was somewhat safe and caused no concerns. Our room was nice and clean, however it did have an odd “musty” scent. The pool is unfortunately very small but decent if you have children. There is no complimentary breakfast and the paid breakfast within the hotel charges $18 for avocado toast but there is a Dunkin nearby. Overall our stay was pretty good and I would definitely consider returning.

Great location- lots of food options, walkable to museums/events, food available and meeting spaces. Friendly and helpful staff. Bed and bedding comfortable and fridge and microwave in room. Reasonably priced for DC too, will stay again.

Good location, clean rooms

Great hotel, close and walkable to main attraction. Clean and comfortable for family with 2 children.

Clean property and good location to the DC sites

The location is great for walking around Washington

The room had an awful odor and did not look clean. We dealt with it as we were only there for 2 days but it was definitely one of the lower end hotels we’ve stayed in. We did like the area as it was safe and a short scooter ride away from most museums/monuments.

Nearby Whitehorse

Metro directly across the street was key for sightseeing. Good hotel for families, spacious rooms, but the surrounding area is noisy and very busy as it is so close to mall. The staff is very nice and accommodating. The rooms are what one would expect for such a low price per night. They all need serious updating, but are clean in general. Room smelled a little damp and musty.

Upon arrival, the valet was very attentive and helpful. The check-in was very easy. This one's always very clean, easy to find a room, also easy to find so many amenities on a lower level, such as the pool and the gym. I would definitely suggest getting the breakfast included.Breakfast is very delicious and the waitress was phenomenal. All pros, however, my only con was not being able to select your room on the floor would I'd love to be on a higher floor. Overall, the room was nice and spacious. The bed felt great. The TV was clear. Sounds good. Coffee was nice and the shower was perfect.

Good place near train station and walking distance to white house

Allowed our party early check in which is great when traveling.

A lot of good things to say about the stay. Very fast check in. Lobby, elevators, restaurant, and room all very clean. Staff was very nice. For the price you absolutely can't beat it. The downsides, the hallways smelled strange. Maybe it's just a city smell I'm not used to, but it wasn't real pleasant and fortunately did not leak into the rooms. Also, the street was extremely noisy at night. We were on a lower floor and it was non-stop most of the night. We didn't end up using them but I did look at them and the exercise room and pool were a lot smaller than I anticipated so if you're used to suburban hotel pools and workout spaces, you will be disappointed.

The breakfast buffet was good. All in all it was a good place to stay other than the room feeling damp and smelling mildew.

The staff at the front desk are excellent! However, the waitress really need to improve their attitude and serving manner. Let me explain, I got the free breakfast (buffet) and they give us the couple for it. Everyone knows buffet is people serving themselves. So, the tips are not really “mandatory”. However, the waitress gave us the worst face expression towards us that we ever experienced after she noticed we didn’t give 20% of the cost as the tips. And she used very cold language toward us as well and somehow “pushed” us to leave the table by taking away our plate and spoon and knife out of our table. The is the worst experience I had with waitress. Hilton, please take this seriously and teach your waitress properly. Or maybe you can pay your waitress more so that they are not thirsty towards our customers and lead us leave comments like this. Sorry about the long complaints but I felt very bad during my trip because of this.

Nice place just blocks away from the White House! Great room and the restaurant in the lobby was delicious! Great Valet parking as well! Recommend!

Spacious room with friendly staff but the bathroom has no fan to get rid of smell after using the toilet.

I didn’t like how they gas lighted me into thinking there was no mold when it literally was, we left early due to one of my kids getting very sick, as soon as we walked into the room it had a weird smell we thought we were going crazy, until my kid was feeling very ill because she’s allergic to mold, the chief engineer literally lied to my face saying it wasn’t mold i have pictures of mold spores in the vents he told me it was rubber insulation how could that it was terrible we got moved to 2 rooms and it still was mold i would never stay here again, the smell very awful, the pool was dirty it looked very foggy, it took us days to all feel better, literally terrible

It was a perfect location to walk to the White House and all the monuments. The Metro was close by and there were lots of good restaurants in walking distance. Only issue is there is no treadmill or cardio equipment in the fitness center!

This was a last minute booking and I was pleasantly pleased! I will book this location again!

Room leaked from sealing clothes got all wet. Fridge wasn’t working spoiled our food. Disappointed

Clean and well located

Hotel is close to everything. Walking distance to White House, National Mall, Smithsonian Museums and several great restaurants very close

Overall great spot. Only complaint was the carpets were a bit dirty.

overall positive experience, great staff, clean, and safe area. few comments: parking situation was a bit confusing, AC was somewhat loud (perhaps old), restaurant wasn’t great. it’s a downtown area, not very quiet

Rooms were average but decently clean other than carpet looked and felt dirty and room had a weird smell. Customer service was great. Wish we were able to check in early but it wasnt an option. Pool was small and had very strong chlorine smell. We were on the 8th floor, could hear some outside traffic but mostly just sirens and long engines, wasn't terrible. Otherwise we had a good stay.

Parking was bit confusing. Had to park at a garage next to the hotel and was not open before 9am.

We are a family of four and noticed there was only 3 towels. Texted (received a welcome text once we checked in that stated we could text for anything needed) and had more brought right away. BUT the next day I texted for more coffee as it was not restocked from housekeeping and didn’t get a response for 5 hours and their response was come down to the front desk for it. Condition of hotel: our hallway had what looked like a collapsed wall (this is the wall adjacent to our bathroom). Our bathroom had multiple spots of what looked like water damage (ceiling and walls) that was cheaply fixed by plastering and painting over it and even saw a couple black spots that was maybe mold. The toilet was not secure to the floor and water would seep out of the bottom if it rocked to the side. The rest of the room was better but the hotel felt very used. We checked out and on our drive home got a notice that they charged us for a water. We didn’t drink any so we called and they were happy to remove the charge. Not what we expected for a Hilton and wouldn’t recommend it.

Room Service did not respond to the phone calls.

Bad service

Great but very expensive hotel and city. Friendly staff. Parking is expensive too.

The hotel felt very inviting - clean, easy to check in, very comfortable and quiet.

Staff were extremely helpful and room was clean and spacious. Very walkable to sites and museums. Would definitely stay here again.

Friendly staff and nice restaurant

Check with seamless and easy however, the wait for the vehicle was forever. The valet messed with all my driver seat settings, and it was extremely expensive to park. There was no option to self park unless you had nowhere to be before 0900.

Very helpful and friendly staff and great breakfast! Excellent location and easy to get taxis. Safe area to walk to restaurants, bus stops, shops, and CVS. The bathroom could use updating but was very clean. The mattress was great. I have back issues and usually can’t get a good nights sleep in hotel beds, but I slept great in theirs. I was well rested every morning. I would definitely recommend staying here.

Very nice hotel

excellent location, staff, cleanliness! would definitely return!

Restaurant in hotel was really convenient and food was great. Rooms could have been maintained better, wall lamps falling off,

Everything was great, except for the loud HVAC unit in the room. It also continuously cycled every 45 seconds and was noisy throughout the night. The unit needs to be either repaired or replaced. The noise impacted my rest.

This hotel is nice. The only thing that I didn't care for was the cleaning crew banging on my door before 8am.

Great property! Very clean, and within walking distance to major sites around DC.

Great location. Easy 5 minute walk to the White House, Smithsonian, Washington monument and National theater. Staff was very welcoming. We parked at a public lot - $15 per day, 100 yards to the hotel. Valet prices were crazy.

It was a great stay. When we got to the room it smelled like Diesel fuel and we immediately went to the front desk were they changed our room. Rhe nee room was perfect and we enjoy our stay. The location is good.

All amenities were close by. 10 minute walk to Convention Center. Friendly staff, fridge and microwave in the room. Great parking staff.

Great staff. A lot of what was listed was smaller than pictured.

I loved everything about the hotel, aside from the pool. The pool is in a basement, small, and depressing. Aside from that, I love it, especially the restaurant, which had great staff and the one time that my son and I had dinner there, it was great. I asked him several times, "Of all the places that we ate, what was your favorite?" His answer: "The tacos at the hotel." Go to The Third Rail. It is worth it.

The person that checked me in was excellent. Friendly, knowledgeable, professional & wanting to help

v v v

Our room smelled like hotel musky. Beds good condition, TV mount would not swivel. Restroom could use more lighting.

Did not keep the reservations.. room not clean properly..

Proximity to were i wanted to go

Great downtown location. Convenient to a lot of the best that DC has to offer at an affordable price. Friendly, professional staff. Would gladly stay here again.

Great stay, clean and friendly staff

Other than the 4:00 a.m. delivery or garbage truck beeping each morning, the property and stay were just fine!

Great stay, friendly staff, comfortable rooms!

Great location and spacious rooms

Noisy rooms. No response for lost articles. Some staff are not friendly

The location of the property was great! The staff were very friendly.

Keep up good work