Hampton Inn Washington-Downtown-Convention Center

Excellent hotel. You won't be disappointed. Lots of little touches like water out at night and baked cookies. The breakfast was quite good with various options. Beds were comfortable.

The hotel was very clean and the breakfast was amazing!

Great location, the only thing I did not like was that I REQUESTED a quiet room and they put me next to an elevator with a view to a garbage dump

Very good

Great stay. Close to everything we wanted to see! Walking distance to capital one arena

Bad

The location was the most positive thing about the stay. The staff gave us a terrible explanation of why we were given a room that we didn't book. The Front Manager said they take bookings from third parties but do not guarantee the same room- in other words we will take full money for your booking but we willl not provide you a room you paid for. I stayed at another Hamptons Property in Miami and gosh the rooms and everything about it was fantastic. DC property felt like a terrible and a sad excuse for prioritizing direct bookings over bookings made on third party websites. I'm sure I will get a half hearted excuse from the management while expecting the guest to return to the property. One advice to DC property- learn from Team Hamptons Miami what guest service should look like. Also, please be mindful of vegetarian guests- no vegetarian guests would like scrambled eggs simmering in the same dish with bacon- that's a big No No! There are some three star hotels that don't know how to serve breakfast- meats don't go with vegetarian option (especially when the options are very limited)- again take a cue from Team Hamptons Miami and don't mix and match menus, please!

Good breakfast. pleasant atmosphere.

I wouldn’t stay here again. Inaccurate website description. No restaurant, functioning bar, or ATM. $60 mandatory to valet but I was charged $100 in reality. Red mold all over the shower head. Musty, old smell in the room. Staff was not at all helpful. For well over $200 to stay, this is not at all worth the price.

Nice location.

Stayed in this facility for two nights for Memorial Day. The room was clean and quiet. Breakfast was okay. Staff were helpful. There was valet parking on site. Walking distance to the National Mall. There was a big grocery store around the corner. Nice to stay there. I recommend to stay in this hotel.

Great location. Comfortable quiet

Great

Walking distance to all landmarks, close to restaurants, nice and helpful staff (Mike at the reception was great). Also, the valet was helpful and very polite. All in all we had a good stay. The breakfast area was getting very crowded.

Rooms were clean, quiet and nice beds. Breakfast was very convenient.

Staff were very nice and efficient. Very safe environment

Location and courtesy.

Location and courtesy.

Passable

The breakfast was ok but was very crowded and hectic. Front desk staff was not friendly or inviting.

The breakfast was ok but was very crowded and hectic. Front desk staff was not friendly or inviting.

Street noise.

Superb

All was awesome

Exceptional

Had ants in my room and had to be moved to another room.

I was able to check in early and the breakfast was good. Had ants in my room and had to be moved to another room.

Good

N/A

Exceptional

they over charged me and did not give my expedia rate tha I had booked with expedia

Very helpful staff with great breakfast and close to the National Mall

Very helpful staff with great breakfast and close to the National Mall

Good location. Walking distance to Capital hill,national gallery of art. The valet parking staff was very nice and helpful. The front desk staff was like poker face, neither rude nor willing to help.

The bathroom in our room was a bit dirty; the toilet paper rolls were half-empty, and there was no drinking water in the room. All in all, a 7 out of 10. In an email the hotel sent a few days prior to check-in, it was stated that parking services would incur an additional fee of $59. However, upon arrival at the front desk, we were told that this fee was $59 *per night*. It was a rather unpleasant and ill-timed clarification.

Pleasant

Great place!

Pleasant

They did not clean my room and the way they move the breakfast food before the time

The kind friendliness of the front desk staff and valet driver. The different waffles everyday They did not clean my room and the way they move the breakfast food before the time

I liked having the free hot breakfast and noon check-out. The rooms were spacious, clean and comfortable bed.

I liked having the free hot breakfast and noon check-out. The rooms were spacious, clean and comfortable bed.

The hotel is very conveniently located and a short walk from places like Ford’s Theater and the Mall. The staff was friendly. Biggest drawback was the lackluster pillows on the bed. Stayed for two nights and would consider staying again.

Superb

The staff are amazing and friendly and helpful. You have to Uber to get around town but the drivers are friendly and helpful. There’s a really good restaurant across the street that has all kinds of food, normal prices you’d find anywhere nowadays. I’d stay again for sure

The person that checked us in was very blunt not very nice and rushed us. Seemed very annoyed.

The location was good to look around, a clean and large room, and breakfast was good. The bathroom was clean and large. It was good that I could adjust the heater/air conditioner by myself. The gym was not so good, but okay.

Location is convenient. walking distant to almost any where you wanted to visit. The windows isolation needs improvement. Noise from street was bothering.

The windows isolation needs improvement. Noise from street was bothering.

The complimentary breakfast was the best I’ve ever had from a hotel. Lots of variety, the food was fresh and tasty. We had a perfect stay!

Nice!

Location. Water pressure. Great shower Nothing

Location. Water pressure. Great shower Nothing

Pleasant

Exceptional

Great location to the city. Our room was clean and pleasant on check-in. The every other day cleaning was adequate except for the bathroom floor not being cleaned. Our issue with the property was security. We returned to our room after an 8 hour day out and found our room had been left open by housekeeping. The door lock had been turned for easy access by house keeping but was not secured when finished. Have never had an issue such as this before.

Superb

On the second day, the bathroom ceiling developed a large water bubble which suddenly burst and released a significant amount of water directly onto my 8-year-old child. It was a very distressing situation. We have video evidence recorded immediately after the incident showing water continuing to flow from the ceiling. The source of the water was unclear, which raised hygiene concerns as it could have come from plumbing or drainage systems. While the hotel changed our room, the overall response was not adequate. The only compensation offered was a one-day parking refund, which did not reflect the seriousness of the incident. I strongly recommend the hotel review its maintenance and response standards. This experience significantly impacted our stay.

The breakfast was great. Good for a long stay. The room was awesome and spacious The bed was soft, pillows fluffy. I enjoyed my stay. My room was only cleaned once during my 4 night stay.

No major complaints, and I suppose I could stay here again if needed. The breakfast has a good variety for a night or two, but it gets repetitive quickly. The room was small; it was clean and the mini-fridge and microwave were useful. Be aware that there is a fire station nearby; sirens blare at least two or three times every night, and the windows are not soundproof. Additionally, housekeeping only visits every other day. This means you won't receive fresh soap, coffee cups, or trash pickup unless you specifically request them, which can be quite inconvenient. I'd suggest more outlets near the beds

No major complaints, and I suppose I could stay here again if needed. The breakfast has a good variety for a night or two, but it gets repetitive quickly. The room was small; it was clean and the mini-fridge and microwave were useful. Be aware that there is a fire station nearby; sirens blare at least two or three times every night, and the windows are not soundproof. Additionally, housekeeping only visits every other day. This means you won't receive fresh soap, coffee cups, or trash pickup unless you specifically request them, which can be quite inconvenient. I'd suggest more outlets near the beds

Bit of a walk to the National Mall

Efficient great breakfast and friendly staff.

The room was as expected. However the staff from Valet to Front desk were excellent! We were WELCOMED with smiles, given a great dining location, suggested we take Uber which worked out perfectly. I cannot express strongly enough how impressed I was with the staff. Bravo N/A

The room was as expected. However the staff from Valet to Front desk were excellent! We were WELCOMED with smiles, given a great dining location, suggested we take Uber which worked out perfectly. I cannot express strongly enough how impressed I was with the staff. Bravo ?????? N/A

Ok

N/A

If someone is going down from the 5th floor to the 1st floor at first, and another person pushes the button to go up at the 3rd floor, the descending elevator stops at the 3rd floor and begins to ascend. It needs to be inspected.

The beds were so comfortable I felt like i was embraced in a big hug. It was good to have a variety of items for breakfast to start my day. The hotel was in a location that was close to museums and to good restaurant and bar choices

I’m happy

The rooms are lovely, very comfortable and provide all the needed amenities. The complimentary breakfast was great and the staff was so friendly. We appreciated the valet parking-Alfred was awesome. Great value for downtown DC. Would definitely stay again.

The rooms are lovely, very comfortable and provide all the needed amenities. The complimentary breakfast was great and the staff was so friendly. We appreciated the valet parking-Alfred was awesome. Great value for downtown DC. Would definitely stay again.

Very good

Exceptional

I’m happy

Breakfast was good, they worked very hard, Staff was helpful

Room was clean, staff was attentive and helpful. Breakfast was good.

The place sucked. Had to beg for towels

They were very accommodating and friendly! Nothing it was great! Right downtown and easy to get to.

The free hot breakfast was good. The elevators were quick. Rooms are biggish.

When I first entered to check in. I saw the biggest brown roach by its elevator. I mean I was so stunned I didn’t say nothing. I was hoping it wasn’t gonna crawl up when taking the elevator. So yeah.. the rooms was great. The food didn’t have all the specialty a usual Hilton/hampton has. The elevator was tricky and frustrating.

Robust breakfast, room was clean. HK every other day unless asked for something specifics. Convenient location with valet parking. Overall good stay

Nice location.

Bathroom: spacious with plenty of hot water Lobby: clean with a small bar, which was nice Staff: no eye contact, no greetings when entering, no welcoming smiles. This type of behavior was surprising since we’ve encountered excellent guest relations at other Hampton Inns.

Nice and close to everything we wanted to do Expensive

N/A

Convenient located downtown N/A

Clean, spacious room. Excellent included breakfast. Friendly helpful staff. Good location, easy to get around the city.

Very convenient

Soso

The layout N/A

They do not have a pool as advertised closed in 2020

Gym was a joke! How can they call that a gym?

It’s exactly what you would expect for the price. The location is excellent and very safe. While the hotel is a bit dated, it is clean overall. Breakfast is fairly basic just enough to grab a quick bite if you’re on a busy schedule. Seating is limited, so you may have to wait if you arrive later. However, there were a couple of issues during our stay. After leaving a cup of coffee on the desk for a short time, ants quickly gathered around it, which was concerning. We chose not to request service at the time since it was late. On the second day, the air conditioning stopped working and did not function for the rest of our stay.

Great stay

I. Like brecfast

Very nice.

I shall return 😊

Checked in was not smooth. Can’t open the door, had to go down to receptionist twice and stood outside of the room for more than 30 minutes till maintenance came to fix the door. Reception was not friendly and not helpful. The towels are old and tough, AC was loud. Breakfast area was always crowded. Key card in elevator never worked.

Two things that I would recommend the management to look into: 1. Valet parking is mismanaged and understaffed. 2. Elevator with the FOB does not always work with more than one party in the elevator.

The room and lobby area were clean. We liked that the hotel still offered free breakfast when a lot of other places no longer do. The card readers in the elevator were tricky and a lot of guests ended up riding around more than they planned.

Enjoyed the breakfast! Front desk staff was very helpful!

The location was great and a nice breakfast The elevator would not go to the 2nd floor from our floor 3, which resulted in taking stairs. Me & children were ok with walking 1 flight of stairs but may be for an elderly or disabled person. 2nd floor was fitness room and laundry room. did not reach floor. We stayed for 3 days, 2 nights and our beds were not made or trash collected. We were also placed in a handicap room which I did not book. Shower head was loose which cause water to leak into the floor with use. Called front desk and a technician came within 10 min and fixed.

Excellent stay!

Near to center

No room services at all when we stayed there for two nights!

Too busy with limited options for breakfast. Had to queue up 25 minutes for making a waffle. Once made went back to get a coffee, staff wouldn’t let me back in saying it’s 10 am. Disappointing!!

Staff was very nice and kind. Everyone was I encountered was helpful.

The only thing I didn't like was that it was not ready when I checked in.

Good enough.

Hotel is clean and close to a lot of dining.Far from main attractions we made the mistake of walking and I do not advise it lol.There is no pool, and although it's a dog friendly hotel everyone there is afraid of dogs and the dog deposit is 75.00 NONREFUNDABLE :/ the valet was very nice , but they charge 65 dollars a night to park at a hotel we already paid to stay at.The breakfast area was extremely crowded everyday, and very long wait to use the waffle maker.Breaskfast was free and adequate, so that was nice.I would probably stay again, but next time I will park around the corner at the 10.00 a day lot and dave a ton.

Clean room, nice breakfast.

yes

Original check in was 4pm but we got there at 1 and they check us in early without a fee.

Bathtub was not that clean

Good

Clean room great breakfast

Staff is very helpful and professional

Location. The bedding and towels were very old and in poor condition. The bed sheets were not properly made, and we had to fix them ourselves when we arrived. The towels were worn out and rough. There was no room cleaning service during our stay. The manager was rude and unpleasant. The breakfast staff were also very unfriendly and rude. Overall, it was a very disappointing experience. The bathroom sink was not working properly, and the bathtub drain was rusted.

Basic breakfast but sufficient.

The bathtub was peeling, which is a huge turn-off. The room has very thin walls, so the alarm next door at 5:00am woke us up three times. The location paired with the thin walls and windows made for very unrestful and often interrupted sleep with all sorts of sirens and the going up and down of the elevator cables.It was a better morning to see all the guests the next morning at breakfast. The eggs were not great, but the waffles and the coffee, along with the scones, were great!

There wasn't anything that struck me as bad.

Dirty room. Rude staff. Best part was breakfast.

The room was comfortable, the staff amazing, convenient parking lot across the the street, location close to the subway was perfect for getting around town to see the sights by foot; it saved a lot of money and allowed us to get some good walking exercise in too.

The man at the front desk was extremely rude. He was even rude with his own staff in front of guest. The poor valet guy who was working alone was running back and forth like crazy trying to accomodate guest. While the man at the desk was standing there screaming at him. Very unprofessional and rude.

Great location, convenient to all! Friendly staff, great breakfast, clean room and perfectly comfortable beds. We will be back! I

Room in need of maintenance, bathroom tub especially

Clean room

Property kindly stored our bags since we arrived before check-in. Clean room. Amazing water pressure and hot temperature for shower! Savannah at front desk very sweet. Ladies serving beautiful hot free breakfast were dear! Loved location. If you enjoy walking, it’s a great home base.

The room was spacious, clean, and well-maintained, which made it easy to relax after a long day. Housekeeping clearly takes pride in their work, and it showed. One of the highlights was the breakfast. The buffet offered a good variety of options and was a great way to start the day before heading out. Everything was fresh, organized, and convenient. Overall, this hotel delivered a reliable and enjoyable experience. I would definitely stay here again and recommend it to others visiting the DC area.

Yes

great!

Laundry service meet our needs

My family and I had a wonderful stay at this location. The rooms were very clean and fully stocked with the basic items we would need. The beds were very comfortable, and the street view was great for my small children who enjoyed watching all of the cars and people walking by! The breakfast provided in the mornings were delicious and appealed to all in my group (we have a member with Celiac who was able to eat with no problem). The staff were all very happy and helpful during our stay. Highly recommend this hotel and will definitely be staying again for future visits to DC!

Location was great. The staff was great cleanliness was subpar.

Room was clean except the pillow cases on one of the beds. Luckily we bring our own linens and replace the original linens when we leave.

Everything was good. No complaints.

The location is amazing! The Capital One Arena was in a 5 minute walk. Definitely could use some updating. Breakfast was decent.

The rooms are fine just shows some wear and tear. Not bad at all

“Affordable” room for a conference. Not the greatest, not the worst. Coffee and breakfast included.

Everything, from check in until check out, was excellent. Attentive staff, clean room, no complaints here.

This was out 6th stay here and the hotel is perfect for our needs. Convenient to the convention center area, free, well-stocked breakfast, and clean comfortable rooms. Best value in the area. Yes, the front staff can be a pain, but I deal with them for 3 minutes. There will always be people who have bad experiences with any hotel, just read the majority of the reviews to get an idea of what you should expect when staying.

This was out 6th stay here and the hotel is perfect for our needs. Convenient to the convention center area, free, well-stocked breakfast, and clean comfortable rooms. Best value in the area. Yes, the front staff can be a pain, but I deal with them for 3 minutes. There will always be people who have bad experiences with any hotel, just read the majority of the reviews to get an idea of what you should expect when staying.

Overall good

Overall good

clean

clean

Great spacious rooms, good location, efficient valet.

Great spacious rooms, good location, efficient valet.

clean, nicely designed room. but what made your hotel stand out was the genuine kindliness,care and helpfulness of your staff! check in was full of laughter, so needed after a long drive! It made the stay feel cozy.

clean, nicely designed room. but what made your hotel stand out was the genuine kindliness,care and helpfulness of your staff! check in was full of laughter, so needed after a long drive! It made the stay feel cozy.

Clean room, clean facilities and very helpful staff

Clean room, clean facilities and very helpful staff

Excellent location, nice and quiet hotel.

Excellent location, nice and quiet hotel.

Great customer service clean hotel. It will stay there next time we’re in DC.

Great customer service clean hotel. It will stay there next time we’re in DC.

Room was great, location good, front office staff was awful. Especially John.

Room was great, location good, front office staff was awful. Especially John.

Breakfast was great

Breakfast was great

Comfortable

Comfortable

Very convenient location, easy access from the Metro, lots of good restaurants near by

Very convenient location, easy access from the Metro, lots of good restaurants near by

Front desk staff was rude and rooms were not to Hampton Inn standards, leaking bathroom fixture and dirty floors.

Front desk staff was rude and rooms were not to Hampton Inn standards, leaking bathroom fixture and dirty floors.

Great staff.

Great staff.

Staff and cleanliness

Staff and cleanliness

This location is in the middle of everything and our choice of where to stay whenever we visit DC.

This location is in the middle of everything and our choice of where to stay whenever we visit DC.

Clean, safe and close to good food, activities, museums and Capital One Arena

Clean, safe and close to good food, activities, museums and Capital One Arena

Great location, clean and comfortable hotel

Great location, clean and comfortable hotel

Room in good condition second room but the first one was terrible. Saw a GIANT roach bug in the lobby last day of our stay!

Room in good condition second room but the first one was terrible. Saw a GIANT roach bug in the lobby last day of our stay!

The staff was very friendly and helpful and the room and public areas were very clean. The breakfast was nice and had a good variety of selections. The location was convenient to the Metro and within walking distance of the Mall and many other attractions. Would definitely stay there again.

The staff was very friendly and helpful and the room and public areas were very clean. The breakfast was nice and had a good variety of selections. The location was convenient to the Metro and within walking distance of the Mall and many other attractions. Would definitely stay there again.

Very good

Very good

Everything was good.

Everything was good.

BREAKFAST MENU WAS FRESH

BREAKFAST MENU WAS FRESH

Staff was very nice and respectful

Staff was very nice and respectful

Staff was exceptional! Everyone we encountered was polite, professional, cheerful and knowledgeable. Rooms and amenities were very good. Bag check allowed us to explore the area before and after our reservation without dragging our carry-on luggage.

The beds were significantly smaller than expected, making it uncomfortable and impractical for five guests to sleep properly. This did not match the room description provided at the time of booking and affected the quality of our stay. Because the room did not meet the advertised capacity, I am kindly requesting a partial reimbursement for the inconvenience. I believe this is a fair resolution given the discrepancy between the listing and the actual accommodations. Thank you for your time and consideration. I look forward to your response.

Great location. Below average on the staff's hospitality.

Room was so comfortable and clean! Only noticed what looked like urine stain on back bottom of toilet. Loved the “zero %” brand of shampoo, etc. Breakfast was good and plenty of seating area which was also well kept. One bummer, we asked if we could check out just one hour later, there was fee. Would definitely stay here again though.

Nice

Clean and in a very good location to everything

Friendly and helpful front desk staff

Great customer service from staff and front desk. Valet was a life saver!

My room was large, clean, and spacious. Staff were friendly and courteous. The breakfast menu had several options, from egg omelets to cereal.

Very nice room and very friendly and helpful staff. My only suggestion is that a drinking glass (plastic will do) be placed in bathroom so that guests can brush their teeth.

Very clean room and really friendly staff!

Customer service was at basic low and dented the excitement and experience. The front office staff need to understand the terminology of hospitality and a friendly smile which goes a long way

Staff, convenience to venues

I stayed at the hotel with my family for four days, and I can say that the hotel staff was excellent. We loved the breakfast; the staff working in the dining area were incredibly friendly and always willing to help with anything we needed. I give it a 10/10.

Everything was good

Room is clean and quiet, environment is nice, great free breakfast and free coffee. Will come back if i go to dc again.

Clean rooms and great customer service

My room was spotless and customer service was good.

Limpieza

Clean rooms. Great location!

Breakfast awful. Nothing nice. Served on paper plates with plastic cutlery

Such a great breakfast! Very happy to be there! Great hospitality from the staff and amazing people working around here! Thank you so much!

Clean and very spacious room

good breakfast, good location

The staff and the room were excellent and the location could not be beat!

O hotel é muito bom , confortável e limpo . Café da manhã padrão americano bem gostoso. O problema do hotel são os funcionários . Todos os funcionários da recepção e do café da manhã são extremamente mal educados , inclusive não deveriam trabalhar em hotel . Todas as vezes que solicitamos alguma informação turística de direção os atendentes simplesmente apontavam para o mapa , nem olhavam na nossa cara , uma pessoa dessa não deveria nunca estar trabalhando no front desk de um hotel em uma região totalmente turística de Washington .

Delightful stay in DC. Rooms spacious and clean, comfy bed and quiet. On-site laundry was very convenient. Serve a very nice hot breakfast with some daily variety. Walking distance to most museums and monuments. Highly Rey.

Staff was very rude

The room was lovely, location to the venue perfect and the morning breakfast delicious. Being my first time at the Hampton, I was disappointed by lack of courtesy, taking time to explain the details of check-in, parking, and just plain cheerfulness of the staff. Just a simple hello, how may I help you and maybe just a smile. When a guest is new to your hotel, friendliness can go a long way to making your stay a pleasant one.

Clean room

다시 가면 이곳에서 다시 묵고 싶습니다.

Room was spacious and comfortable. Elevator can get crowded pretty easily. Breakfast is the same everyday and not a lot of variety. They only offer skim milk and 2%. I couldn’t have a my coffee in the morning.

The shower was not working properly.

Front desk check so rudeness, breakfast tát bad

Clean room

The hotel and staff were great! The only issue I had was the shower in our room was not working properly.

met expectations.

Great job!

The room wad good but the sttaf i didn't like thier attitude

A great breakfast selection and very well tended

Staff friendly and diligent. Made DC seem like a very friendly place; a great first impression

Staff was friendly and accommodating with early check in.

We really enjoyed our stay at the Hampton Inn. The hotel was very clean and comfortable, and the staff were genuinely friendly and kind, which made us feel welcome right away. The location was great, with a beautiful view of downtown Washington, DC. My kids especially loved the free breakfast each morning—it was a perfect way to start our days. We would definitely stay here again!

Didn't get maid service until 530, the third day there. Had no bed makeup. Had to request clean towels.

Clean, great location, friendly staff

Room was big enough and breakfast was really good.

Great stay

All good

Breakfast was great, didn't do laundry

Great location, within walking distance to all attractions!

Excellent

All was good

Excellent

I usually never have any issues with Hampton Inn’s & always consider them clean & safe. This trip changed my view. For clarity, we stayed Sunday evening- Wednesday morning. Check in was rough & took a while- payment was poorly explained by the staff. The room was clean upon arrival & set up nicely. Tuesday night, a cockroach looking bug was crawling around the bathroom. The mini fridge was not working and had an awful odor. I will not be staying at this Hampton inn again as I am very disappointed. It probably would have been fine for a quick 1-2 night trip, but we were disappointed.

Friendly staff, nice rooms, comfy beds, located well, good all around stay.

Yes, nice rooms and very courteous staff. I recommend stay here

Room was nice, breakfast was good. Location great. Staff was so-so.

Yes they were very professional

All good

Great staff, good size room and bathroom

Mike was very welcoming - he works so hard. Always had a smile on his face.

Breakfast was good but was not replenished enough for the amount of people eating.

.Fix the heater & train staff to be friendly & helpful. Fix the room key situation.

The amenities were provided as promised. However, the hotel is situated in an area known for loud police chases in the middle of the night. The staff was kind to let us change to a room not facing the street. Try to get a room that doesn't face the street to lessen the noise.

Great

Great location. Very friendly staff. Very clean property.

Clean room, clean lobby/breakfast areas, very accommodating staff. Breakfast fresh, constantly replenished by excellent servers.

The hotel staff from the front desk to the ladies serving breakfast are all super friendly. As soon as they saw I was with my family they upgraded me to a real nice suite for the same price! They are very understanding and always go out of their way to provide exceptional service! 10/10 ⭐️⭐️⭐️⭐️⭐️

Clean spacious room, nice amenities, courteous staff

Room was ok. The tub faucet leaked and dripped all night, pillows were flat and the willingness of staff to help was lacking.

Yes

Great stay. Clean, comfortable, good location, and friendly staff. I would happily stay here again.

The staff at the reception desk while Checking in and checking out were unfriendly. Checking in the girl was more interested in the people beside us than us and checking out the man in the mask was about as friendly as a wet face cloth. He didn’t ask how the stay was or how the room was, nothing. When I asked about getting our cases looked after for a few hours he simply pointed to the doorman who was fine.

What a terrible hotel you put us into. The worse part of it was the staff, they truly treat us with disrespect, terrible employees. The bathroom was faulty and full of noises. Terrible breakfast. We even had to clean up ourselves. Expedia should know their clients and not let us stay in such bad environments.

Front desk staff, I think his name was John T was amazing. Location is super close to Capital zone arena and Chinatown and the Portrait Gallery. Valet parking a real plus

Okay room, great location. Staff is always nice and helpful.

My studio room was great for what I wanted. All of the staff were helpful and friendly and the breakfast was delicious. I would have preferred to see washable crockery and cutlery rather than disposable though. Nice gym too.

Check in was quick and courteous. Room was clean and looked like bathroom recently done. Beds comfy. Excellent location.

Clean room and perfect for stay with breakfast in morning.

The communication with the front desk about the valet service was very unclear.. Also the sink in the bathroom drained very slow.

We stayed for a concert in December. Our stay was pleasant. Cute room was clean and tidy. We asked for extra pillows with no issues. Valley was very easy. Staff was very nice.

Everything was great

Safe environment with requiring room keys to access the building late night. Comfy beds and quiet! Only negative was a super gross tub. Easy access to metro & capital one arena.

The room was good at good value. The staff very friendly and breakfast was good way to start our day.

Clean convenient and comfortable

Yes

Loved it!

Wonderful Stay

Room was great, the free breakfast was very good. Only complaint is the parking situation. Since the parking is first come first serve valet and was sold out at the hotel on Spot Hero we booked a spot 2 blocks away because when I called to ask they said there was no way to reserve or guarantee a spot there. It would be nice if you could reserve a parking spot when you book a room if parking is that limited. I did not want to risk driving from out of town for an event overnight and not being able to park my car near by

Room was large & comfortable. Clean, too!

Everything was great from the start to the finish, thank you.

Room was clean, breakfast did the job, staff was friendly. Not much you can ask for.

Location

Front staff was super helpful and friendly, made it very easy to extend my stay and save some money 👌💯 ill be back

Everything was ok

Great staff

Room was cleaned each two days, the carpet was dirty and the bedspread old

Front Desk and Valet staff were great, however there were a few negative interactions I’m I personally had and that I observed other guests have with the staff the takes care of the breakfast. Ultimately though my negative experience is the result of my room being infested with mice.

The bathroom was not in the best condition. Offered another room and same situation. The greeting was cold at check in and at checkout John was abrupt, no greeting, kurt, didn’t ask how stay was or thank us for staying. Had to confirm I was properly checked out . Couldn’t get an additional receipt showing balance remaining after incidental deposit. Other than that was close to restaurants and central to our plans.

The staff were lovely and very helpful

Comfortable

Staff, room, amenities—Everything was really great! Would stay again.

Everything was excellent

In the morning, I went to the front desk to request a room change. Unfortunately, the employee assisting me was extremely unfriendly and unprofessional. He avoided eye contact, kept his head down the entire time, and had a very unpleasant attitude. While he did change the room, he issued a key that didn’t work. I had to come back down twice, only to be told he couldn’t provide a working key, which left me unable to properly access the room — especially frustrating since you need a key to move around the hotel. This experience was very disappointing. Cleanliness and basic customer service are essential in the hotel industry, and this location fell short in both areas. The staff could benefit greatly from additional training in hospitality and guest service.

Blanket had blood stains. I found out around 2 am and could not get back to sleep. When I told them in the morning, they were just 'oh sorry' and told me they will replace the entire bed sheet. When I came back to hotel at night, it was still not changed. I requested again at the front desk (this time the guy in the front desk was nice) , and in 30 minutes housekeeping guy came to my room and gave me a bed sheet (no blanket) in my hand and left. They didnt even replace it, I just covered myself with bed sheet and slept. It was horrible!

I actually would like to talk to someone bout my stay we had issues with the night auditor

it was an excellent experience

Cheap cleaning products were used in the room. The breakfast was bad. We had to wait 20 minutes to check in.

Staff

Good service

yes, great support from front desk.

Staff

Clean rooms, friendly staff, good variety for breakfast in a neighborhood that had incredible restaurant options. It was a perfect location for catching a game at Capital One Arena or taking the train to other area tourist spots. Would stay again and would recommend to family and friends for business or pleasure trips to DC.

It was great.

Great staff's, good place to stay.

The condition of the room added to the poor experience. The space felt outdated, was not properly cleaned, and had an unpleasant odor. For the price paid, the overall quality was far below reasonable expectations. Based on this stay, I cannot recommend this property to others. The combination of unacceptable customer service and substandard room conditions makes it difficult to justify the cost. This is my honest and candid review of the experience.

The breakfast menu was limited to unhealth foods.

Appreciated availability of ho drinks in the lobby at all times, especially on cold and windy days

Clean, decent hotel. Water takes a alittle to get warm in the shower.

The staff was awesome I got an upgrade

The place was clean and great location.

Everything was great

Great

when we headed to the elevator… one elevator car was out of service. once we arrived in the room… very clean, roomy and has everything we needed…i love the room and the bathroom except there was no vent/ working vent. walkable to capital one arena which is A plus! breakfast was fantastic could not ask for more! from waffle, bread, cookie muffin fruits hot/ cold cereals eggs sausage potatoes. i also love the 24 hour coffee station. i would return :)

It was great!

The location is perfect and walkable to the metro. Breakfest is great and the cleanliness of the hotel was great. Room was great as well. A couple downsides are the following. There is a firehouse within a block’s distance. So the ambulance /firetruck may be running late into the night/early morning. The ac in the halls are set to super low and prepare you for the outside. Overall will stay here again. .

Staff is very friendly and there is lots to see and do nearby. You can just walk to the Smithsonians and monuments, or catch the Metro just a few blocks away. The hotel was clean and comfortable. I will definitely stay here again.

Costumer Friendly, Environment great, breakfast tasty, clean room Hotel assistant great

Streamlined check in process, very clean rooms, and a wonderful breakfast spread.

Great service , great value in a central location!

Friendly and Helpful staff at front desk

This is our second stay. Fantastic room. Walkable to everywhere. Safe parking friendly staff definitely recommend. We’ll stay here again next time in DC.

Great location, Excellent breakfast options, convenient parking 1/4 block away.. will stay again!!

Quiet rooms, close to the convention center. Unfortunately, one of the two elevators was down the entire time I was there, making it difficult to get up and down from the rooms.

The bath linene were hard, unkept and did not have a smell or feel of freshness. The bathroom had a musty odor.

Would 100% recommend

Very clean, bed and pillows were comfortable. Loved my stay. Will be back!

Clean room but bathroom door was swollen and didn’t close without force. During our stay, Housekeeping missed cleaning our room so we needed to request clean towels and toilet paper when leaving the hotel in the morning. But, these were provided when we returned to our room in the afternoon Breakfast was good and I appreciated the breakfast staff for their attentiveness to ensure that the guests were taken care of. Overall, the hotel staff were professional in their interactions and making sure that the needs of their guests were met.

The breakfast and location is the best thing about this hotel. The hotel is very old and they have updated but our air conditioning unit was so loud and one elevator went down and it took forever to get an elevator. It was a very clean hotel. The valet parking is expensive as well.

The noise from the street was quite something, I think the hotel can help to do something.

Nice hotel. Close to the convention center as in 5-6 min. walk from the hotel. Some nice restaurants near by.

Horrible experience. Front desk employees are very rude.

Close to the national mall. Need to have better ways to deal with the noise from the traffic.

Maid service every other day! 😝

I would come back!

Yes plenty of places to go walking distance

Friendly staff

Room was great, but somehow I kept sneezing. I am allergic to feather down. There are two pillows that are not feather down & used those. I’m not sure if the mattress pad are down or the blanket, if so, please make it down free. 10% of the population are allergic to down.

Clean and convenient to downtown dc activities

Wonderful staff specially Mike at the front desk.

Staff was friendly. Room was clean. Parking was $59 for one night. Breakfast was very good with lots of options. Was only there for one night and the hotel totally served our purpose. Would stay there again.

The manager at the front desk and the person who stored my bags were very friendly and accommodating. I received great service.

The stay was excellent. I would like a receipt. Can you email me a receipt.

We enjoyed our stay. Location was very good. It was good to have breakfast available every day too. Staff was very pleasant. Room was very clean and comfortable.

2 Using the valet cost 50 USD when you have a parking 50 meters far from the hotel which costs 15 USD per night during the weekend 3 They are not cleaning the room every day

Room was great. Staff very helpful.

Friendly staff, great breakfasts, comfort of room was great. Within walking distance to all the key tourist attractions. Only negative was the hotel was advertised as providing room service on Hotels.com which turned out to not be true.

staff very nice. room is clean and comfortable.

I liked breakfast and the staff was very sweet.

The front desk staff was pleasant and funny upon my late check in.

Great staff!

Good hotel

Overall good facility. Relatively close to downtown and metro which makes it easy for travel.

Buffet breakfast was very good. I was a little worried it might be too crowded, but it was fine. Staff was very helpful. Room was spacious. Location is very good to be within a mile if tge National Mall.

Great experience

Accommodating staff, nice clean room, and secure (keyed) elevators. Standard breakfast options.

Perfect place to stay!

A life saver. Wonderful staff, laundry was great to have as an option, breakfast was wonderful, room was spotless, I slept like a rock there. Walked pretty much everywhere fairly easily. Would highly recommend. My only thing was I was charged a 100$ a night for my security deposit and that adds up immediately really. Other than a large deposit that I do expect to get back, amazing and totally worth it. Just plan to have the money for the deposit!!

Clean room

Great breakfast, large, windowed room.

Clean room, but staff let the lobby smell horrible for days.

Nice, clean, great location

Hotel was nice but only one elevator working out of two so it took all day waiting to get to the 12th floor.

Our stay was nice however only one elevator was working which made the wait to go up or down very long at times. Otherwise, we enjoyed our stay.

Rooms could use a bit of an update, felt older. One elevator stopped working while we were there so that made the wait times longer to get up and down the floors. The gym was very nice, had good equipment including treadmills, and bikes. Also had a nice selection of weights and kettlebells.

Overall really enjoyed our stay at the Hampton Inn-Washington DC-Downtown--Convention Center. Convenient location just a few blocks from the Gallery Place/Chinatown Metro station, short walk to the Capital One center, walking distance to a number of restaurants, 15 minute walk to the National Mall area (National Gallery of Art-West). Clean facilities, great complimentary breakfast, comfortable and clean room. Would definitely consider staying there again in the future.

Other than that, I would highly recommend Hampton Inn to all my friends and family. People of all walks of life come and intermingle respectfully and the staff are very accommodating. Mr. ZAIRE

they were rude to my partner and i. and we never even got to have any experience, and refuse to refund me.

Comfortable beds, great breakfast and food options, near all attractions.

I never got my Security deposit back it’s been well past 5 business days.

The room furniture was old and scared. The bed covers were fraid and worn looking.

Ice makers not working on each floor. ONLY ONE ELEVATOR AND IT TOOK FOREVER EACH TIME!!! Construction at the main entrance and they were GRINDING SOMETHING DURING BREAKFAST WHICH WAS DISTURBING!!! No hot water until the end of the shower 😣!!! Trash pickup at 6am was a huge echo of noise!

Location

Very good

Abcd

Property was advertised to be a convention center hotel which it is NOT. They claim to have a bar and restaurant onsite, NON-EXISTENT! Staff was rude, shower was cold, and room was dusty. This was no even okay for a one night stay.

The manager facilitated early check in when a room was available. Close to the Washington convention center. Breakfast had good variety and staff was very attentive to keeping everything clean and stocked. Room was clean, fresh smelling and comfortable.

Great place to stay!

Bartender was great! Good breakfast. Good location.

Otherwise a nice place to stay. Clean

Very well air conditioned - the way I like it !

From the location to the staff this was an excellent choice. Valet is not cheap but well worth it to not have to worry about parking and the security of your vehicle. Front desk staff were also very friendly, knowledgeable, and helpful. Definitely would stay here again.

Good service, great staff, nice hotel, great location, okay breakfast.

Great stay here - about 15 mins walk to center. Lots of great dining options around. Nice breakfast.

Nice stay the Air in the man part of the hotel and halls did not work

I was visiting the monuments and museums with my kids and the hotel was a reasonable walking distance from it all. There were multiple food options around. The staff was friendly and helpful. The room was spacious, clean and quiet.

Great location !

Nights stay.

The staffs weren’t really nice and they didn’t clean the room.

Food there was breakfast but very limited option

Fantastic experience. Great breakfast. Very friendly staff.

Good hotel for the price and great location. The hotel is located near shops, restaurants, and Chinatown. The staff (Christopher, desk clerk & doorman) was very attentive. They made you feel welcome. As a recently renovated hotel, the room was nice size and clean, however, it would have been nice if the toilet in the room was part of the renovation to include chair height toilet seat versus the existing very low toilet seat. Also, if they could have upgraded the hot water system to ensure guests have ongoing hot water at any time ( my 1st night there was no hot water). One great benefit was the complimentary hot breakfast, which included a variety of breakfast food, including making your own waffle. The breakfast was very tasty. Overall, it is a nice hotel and I was satisfied with my stay.

The front desk person checking me in could of been more courteous and could learn to smile The bell boy was fabulous the check out person was great

Breakfast was good. Food staff very friendly as well as front desk staff.

It was very nice and clean.

Overall good, but the air conditioning is too loud and it impacts sleep

Excelente servicio

Clean, comfortable beds and close to many places to visit.

Quick check in with valet service. Quiet hotel for the area. Nice rooms. Comfortable bed.

We will definitely stay here again.

Good stay

Right by a police station so you hear a lot of sirens but decent hotel. Pretty sure valet attendant went through the stuff we left in our car and stole some things.

Clean and well situated hotel

Good location near the Mall, lot of plastic on the breakfast.

Good breakfast

Excelente locación, muy cerca de opciones de transporte, comida, etc, nos quedamos dos noches, lo único fue que no tuvieron limpieza diaria y aunque lo informaran en la descripción incluso en los carteles del baño pero aún así solicitamos cambio de toallas y no hubo problema. Sin duda volvería a hospedarme ahí.

Never had a Hampton Inn so unfriendly.

The room was clean and the staff were wonderful.

The hotel was clean and the staff was friendly and helpful.

The check-in process was great, the young lady at the front desk was so sweet. Our hotel room door was insanely hard to open anytime we went in or out of the room. It was REALLY hard to open from both sides, I actually hurt my shoulder trying to pull it open. Also, when we walked into the room, it smelled mildewish, like it had been wet and never properly dried.

The room and hallway had a stuffy foul smell.

It’s a very nice place to stay.

The hotel was clean, the staff was nice, the rooms were spacious. My family had two King suits with a corner view of downtown. Great stay! I wouldn’t definitely book this hotel again.

Loved every part of this hotel. The staff was really nice. Breakfast was great! Easy to walk to and from tourist places!

Great selection of breakfast foods Overpriced My room's closet door and the bathroom door did not close shut at all. It did not matter since I was solo but detracts from the hotel room

The staff from the front desk to the breakfast area was great, attitude was welcoming, very helpful and friendly. Room and hotel is super clean, bed was comfortable, breakfast was great had few options to choose from. Definitely will stay recommend and stay here again.

we happy

Friendly staff

The room was spacious, clean, and well-maintained, with comfortable beds and fresh linens. The staff were incredibly friendly and helpful, making us feel welcome from the moment we arrived

Excellent!!

Good location

Staff and service were very bad

Staff was very rude and not helpful

First night, took a shower and shower gel bottle was empty. Ended up using the shampoo as shower gel. Three bottles attached to the wall, shower gel bottle was empty. Shampoo and conditioner bottles were properly filled.

Close to everything

The staff was absolutely amazing. Very kind and helpful. The rooms were spacious and very clean. It was a great place to stay.

You couldn’t park your own car. There was valet which was inconvenient. Another inconvenience was that the WiFi was buffering on my last day of travel.

Front desk staff was unprofessional. Michael, the night time supervisor was extremely rude and argumentative. Do not recommend staying here.

the location and accomodations were great!

Front desk person was completely inconsiderate and shrugged me off when I was asking a quick question. Very uninviting hotel which did not appear to be sufficiently clean, particularly for the price being charged.

We enjoyed our two night stay. The staff was incredibly kind and helpful. I felt very good about how they took care of us. Thank you!

Employees are not kind as much.

Its nice experience

The toilet was not working properly and it took 2 visits to fix. The staff were not helpful or friendly. The breakfast was very nice with lots of variety. I have had good experiences in the past with Hampton but will not stay at this facility again.

Breakfast: Is it normal to have the plates, cups, knifes, forks, spoons etc disposable? I have not seen that before. I thought that was particularly poor and I would not have thought a Hilton property would do that. On the first day it looked like the oranges and apples had been sitting there for days. A good enough variety offered but nothing special. Room: Standard. Basic. They could have put a couple bottles of water in the fridge. It was empty. Location: Perfect location. Proximity to all you would want to see. Very walkable. China town (run down with about at most 12 or so restaurants) is a 5-7 minute walk.

Bathtub sink was leaking. Cleaner came into my room at 8am when I was still sleeping. Rooms are old and outdated

Staff was great! Overall a good experience.

It was good. Minor improvements to be made.

Valet employee was incredible extremely helpful front desk employee Sunday was extremely rude

But - our ac started rattling at 10pm (they came to fix), conditioner was empty in shower (they didn’t have anyone to send up we had to go down to retrieve some), no housekeeping during our 2 day stay, two pillows with no filling (they only had one replacement and we had to walk to front desk to swap), no regular coffee in room (only decaf - we had to walk to front desk to retrieve). We stayed on a busy weekend - seemed understaffed and staff was doing as best they could - but, for the price, wouldn’t stay again.

It’s the perfect hotel for going to the capital one arena

nice room, friendly staff

Great place to stay closer to city attractions

Everything was just fine. The beds were comfy and the TV selection good. We were able to relax and felt safe.

I then encountered a gentleman who was working as the valet. We went outside and I complained to him, I couldn't hear the person who checked me in. He asserted that he tries to mind his business, but also informed the customer service person that maybe you should speak louder on one occasion to assist her. He said he doesn't want any conflict, and it's not his business. He did his job well and gave me numerous unsolicited information concerning the valet process. I don't want the customer service person to get in trouble, but perhaps her having some additional training should stress the importance of customer service. I understand that this generation has its challenges, but I truly don't know how they take a customer service job and not even "act" like they are welcoming or happy to serve. If the training doesn't work, maybe customer service isn't for her. At the least, please speak to her and stress the importance of customer service. Thank you, Dr. Brown

Hotel was nice

Will definitely come again

Great stay in DC. Fantastic location in the city - clean, safe, access to tons of restaurants in walking distance. Hotel was full but very quiet. Room clean and updated. Would definitely stay again

Staff was excellent!

Great free breakfast

The bathroom exhaust fan wasn't working, and the valet parking only works until 1:00 AM.

Peaceful thats all i have to say

Good

Great stay, great staff

Awesome stay. Comfort, clean, great breakfast!

The front desk staff were a little short with me. I called to inquire about the valet, and the guy literally cut me off in the middle of my sentence before I could finish and then abruptly said goodbye and hung up the phone. Also, when I requested toilet paper. The guy behind the counter just said I’ll bring some up but they never showed up with the toilet paper I had to flag down The maid staff just to get some toilet paper.

We stayed there a few times. One issue this time was that air condition maintenance people entered our room anyway without notice even if we hanged "dream away" on the doorknob. We did not receive advance notice of such maintenance arrangement either.

Not prepared to share

Location is perfect!

Nothing

My stay was ok- the front desk staff seemed depressed and overworked. I called down because I had an issue with the thermostat (it was making noise). I was told “use the unit under the window” and he hung up. I called back down to let them know it was an issue with the unit on the wall and before I could say anything he says “we’re sending engineering up- BYE!” I never felt so disrespected by hotel staff so I went down to the front desk to see what his issue was. At that moment he felt the need to tell me how many rooms were in the hotel and that he was the only person working. Definitely not a reason to be rude. A little kindness goes a long way. Thank you to the engineer who did come up to reset the unit- he was pleasant and personable (as was that man who checked me in). You may want to double up on your evening staff if one person can handle a busy night in a downtown hotel.

I would not stay here again. The website made it seem like you had other options to park except for ballet and that is not the case you have to valet or you have to park very far away their website website also says they have a charger for your car, it should say in details that they can only do a Tesla. My car is not compatible. That was a huge problem. I spent a big chunk on my first night there driving around the city to find a charger that actually works many of them are broken. This is a big inconvenience during our stay. They also had service scheduled to clean all the air conditioning units. Very inconvenient. We were in the room to cool off and take a nap instead the room is hot. They made a giant mess and my room was right across from the elevator, giving us little to no privacy anyone coming or going to look right into our room on this process one on They also charge higher than usual security deposit most places charge maybe $50 or 100 this place charge $100 per night that is excessive route also poor it was on a main area all night long. You could hear firetrucks and police trucks going by. It was noisier than New York City.

Had a wonderful stay while attending Cap game. Staff was very nice.

Enjoyed fresh air inside the building and room. Everything cleaned and organized. The room drawer dresser cleaned but little too old with a lot of damage, chip out at bottom edge. Good Breakfast and services.

All employees at the check in desk and valet desk were very professional, helpful, and polite. I felt welcomed at the hotel. The room was very clean and the bed very comfortable. Capital One Arena was only two blocks away! Had a great stay at the Hampton. Would definitely recommend.

Overall good hotel in center attraction of D.C. monuments.

I did like breakfast it was varied and well serviced. I didn’t like the fact that our toilet didn’t work properly even after maintenance tech “fixed it “. Also no room clean up or towel replacement even after requesting it.

Fortunate to have early check-in. Newly remodeled. Breakfast was ok. Beds were comfortable. Definitely city noise 24/7.

It was nice and I would stay there again!

It was great until the elevator stopped working and I had to climb 12 floors to the room. It came back up in an hour or so but still in inconvenience.

other than that there was not much variety in breakfast options.

Only one elevator working!! Such a safety hazard especially if a person is unable to take the stairs. We had to wait over ten minutes several times for the elevator, and had to take the stairs at times. We were on the sixth floor so no small feat! Also the staff was also using the elevator so it stopped on just about every floor. This apparently has been an issue for several days , first one then the other elevator stops working The fitted sheet on the king size bed was too small and kept lifting up at the corners. Breakfast ok, staff pleasant. Mediocre visit all in all. Also I think the three tvs playing in the main dining area should be tuned to an unbiased channel or something less biased than CNN.

Nice place and staffs. Easy to get to Metro station. Good for short stay.

Parking wasnt available at the hotel

Typically, the Hampton Inn is a good hotel. This location was OK, but had a few things that made our stay tedious. Unfortunately, one of the elevators was broken which made the wait extremely long. We were staying on the 10th floor and ended up using the stairs every time we needed to go down because we didn’t want to waste our time waiting for the only working elevator. The beds were comfortable and housekeeping did a wonderful job freshening up during the day. Our bathtub leaked and the shower spout diverter was broken so only half the water would come out of the shower. It also smelled like weed in the hallway on our floor, which was gross and nauseating. Thankfully, we didn’t spend too much time in the hotel so it didn’t impact our stay too much.

Rooms could have been cleaner - there was a funky stain in our shower and underneath sink appeared to not have been vacuumed in quite some time.

Property was in the perfect location for dining and site seeing. Continental breakfast had many option and staff was wonderful. Will definitely stay here again

Great location and great property. The rooms were nice and upgraded. The staff was nice but short, many people to attend it seemed. The breakfast bar had many options, including healthy ones, but not too many fruits.

Clean and comfortable stay in a central location to many attractions. If you are a light sleeper, you might bring a noise machine-downtown is not quite.

Weve stayed there while there lobby was being remodeled and now that its done its very nice and the breakfast area is large and accommodating. The area around this hotel is walkable to everything and plenty of places to eat.

Very convenient location

Clean and great location

This is an Amazing hotel is very centric , clean and beautiful and very quite , the continental breakfast very good

Overall a great experience. Good location, helpful staff, nice breakfast included. The room was clean, but my only issue was that the bathtub was not in great shape.

Great location

It was a nice hotel and a good location. And the continental breakfast was decent.

Great

It was at a walkable distance from sites as Chinatown, White House, Union Station. The breakfast was good, Many good restaurants nearby. They make the beds and clean the room every day. The only no so good thing I noticed was that people at the front desk did not greet when you aproach them. But overall was a great experience.

Pleasant staff and place to stay!

It was a nice stay, and the hotel located in very good location.

Great location. Easy walk to many museums and political sites.