City Express by Marriott Washington, DC Northeast

The room was clean! Great air conditioning, good water pressure. The beds were a bit firm compared to what we like and the city noise was disappointing. Lots of traffic noise and sirens at all hours of the night.

Great hotel with nice staff but

The staff was nice and the rooms were clean. Breakfast was very basic.

Very clean and staff was very helpful.

Great stay overall. The room was clean and comfortable, the staff were friendly, and the location was convenient. Everything went smoothly, and I had a very pleasant experience. I would definitely stay here again.

Staff were friendly and welcoming. Housekeeping left shirt + tie folded towel and different set ups each time. Very clean and well kept hotel with excellent air conditioning to keep the room cold.

Only issue is making us pay for parking, breakfast was gross but other then that, great time

Good

Everything was excellent

Very nice and clean. The staff was courteous and helpful. The breakfast was adequate and filling.

Nice clean room and hotel

Excellent place to stay

Breakfast was cooked each morning amazingly. The beds were soft, and the room was amazingly clean. The staff were so nice.

The room was very clean, and the beds were comfortable. The staff was super friendly and very accommodating. We did not try the breakfast, but the coffee machine was phenomenal. The air conditioning in the room was top-notch, so sleeping was not a problem at all. Hot room equals no sleep in my world. We would definitely stay here again.

We went to our first Eagles game! Go birds! And loved it

Good

Rooms were lovely. Staff was very nice.

I think the breakfast was okay, we were in several hotels during our US trip and it's like this everywhere. Honestly the omelet was the only thing what we liked here. - I have to agree with others, the staff was really rude, I didn't even see at least one kind receptionist/manager. The issue started when we checked in. The receptionist without any will to help us with the check in, just throw the card terminal at me and told that I need to pay fort he room upon arrival, then I told her that I had already paid and she didn't believe me. I asked her to check it and then without any apologies she told that it's okay but I still have to pay 100$ as a deposit, which is fine but still it wasn't mentioned anywhere previously. Next day I woke up and got charged 332$. When I went down to the reception I found another grumpy receptionist who couldn't even explain this to me and she insisted on that I needed to pay upon arrival. After 15 min of discussion, asking for the monitor's screen to check what she sees and thanks to my partner's good logical thinking it turned out that we got charged a credit limit which was not mentioned anywhere previously either. This means they are pre-charging you and you can consume anything from that amount, and you will receive back the amount of money what you haven't spent in the hotel (not that I could have spent 232$ in that hotel on anything, so I find this amount a little crazy...). So for two nights we got charged an insane amount of money and they couldn't even tell us that this will happen and this is not mentioned anywhere. The staff's unprofessional and rude behavior made this worse, you don't treat guests like this for this amount of money in a Marriott affiliate hotel. - on our floor there was a constant loud humming during the night Overall I don't recommend this hotel, doesn't deserve to be called a Marriott. You pay a little bit more and they will treat you like a human in other hotels. The hotel itself it is not so bad, but these things are really annoying when you pay this amount of money.

Cleanliness, staff are very friendly, parking fee is acceptable.

Breakfast was poor quality, location was bad but convenient, room was a nice size. Overall okay.

Front desk were happy to answer questions. Was reliable enough to be a place to stay as needed which was what it was for us. Wasn't really here for luxury or ammineties (not that there was much of those things) but just needed clean, affordable, safe place to stay for an event in town we traveled up here to attend. Minor issues during check in Broken handles/etc Smoke alarm actually kept going off at like 9:40am due to repairs on the elevators (not sure why or how these 2 are related) which was very annoying and frightening at first. Of course no money back or compensation for anything was offered, just an explanation and "yeah sorry".

Front desk were happy to answer questions. Was reliable enough to be a place to stay as needed which was what it was for us. Wasn't really here for luxury or ammineties (not that there was much of those things) but just needed clean, affordable, safe place to stay for an event in town we traveled up here to attend. Minor issues during check in Broken handles/etc Smoke alarm actually kept going off at like 9:40am due to repairs on the elevators (not sure why or how these 2 are related) which was very annoying and frightening at first. Of course no money back or compensation for anything was offered, just an explanation and "yeah sorry".

Breakfast is not really good

Loved the area and the hotel. The complementary breakfast didnt have a lot of options but it was good. Overall I had a wonderful time and stay

We have an amazing experience at city express the hole family enjoyed our stay there staff was great breakfast was a nice surprise for us

The area around the hotel wasn't great and there weren't quality restaurants nearby.

Ac breakfast ok

Customer service for check in and questions when I arrived was not. Unfortunately I got At hotel 30 minutes before and person at front said any questions and check in you have to wait 30 minutes, that is not good. Also breakfast needs to be better since is only eggs no meat, no sausage, bacon or ham, only egg and toast.

Good price for what it was. Property was nice, and staff was nice. Location was not ideal but not having my family with me, I was okay with that

Good price for what it was. Property was nice, and staff was nice. Location was not ideal but not having my family with me, I was okay with that

Close to everything More breakfast options but it was alright

The shower drain was clogged with hair when we arrived. They did unclog it but left the shower dirty.

This is a bare bones hotel, but very clean and accommodating. Breakfast was simple, but did the job. Coffee maker in the lobby is a welcome touch for coming and going!

Breakfast was just eggs everyday. The hotel smelled like weed. The price was way more that what than what was quoted. Would not stay there again.

very good setup , helpful and friendly staff

Close to everything More breakfast options but it was alright

Very clean spacious rooms, breakfast good but limited items (mini omelets, bread, muffins, cereal, yogurt, French toast sticks) no fresh fruits or meat. Air conditioner very efficient. Staff was accommodating to us with an early check in so we could leave to our plans for the day.

Great place to stay.

Staff was super friendly. Room was good and what I expected.

The place is a dump

Clean room, comfortable bed, and friendly staff. The hotel was in a great location and the breakfast was fresh every morning. AC worked well and kept the room cool. Overall, a very pleasant stay and I would definitely come back.

The only negative experience was with the afternoon front desk lady. She was not very clear when explaining things, and when we asked her to repeat herself, her response came across as rude and unprofessional.

The breakfast felt quite lacking. I think a bit more effort is needed. Out of the many places I’ve visited, this was the most disappointing breakfast experience.

We could adjust the setting of the temperature in the room, very much liked that. Everything was clean and nice The fire alarm kept going off in the morning

We could adjust the setting of the temperature in the room, very much liked that. Everything was clean and nice The fire alarm kept going off in the morning

It was clean and confortable.

Clean room, breakfast nothing special, staff helpful.

The room was nice and clean. The staff did give a little bit of trouble. I know check out was 12 pm and the front desl told us this. But the cleaning staff was knocking on our door repeatedly at 11:02 AM telling us it's check out time. We told them it's at 12 but they were adamant it was 11. I called front desk and they said 12. There was also the incident with my little sister's car on the parking lot they apparently don't manage. Gotta go on the website. The website wasn't great since after my sister's graduation, she wanted to renew the time. It was saying "sold out" and when we tried searching for the hotel property it wouldn't come up on the search results. The hotel staff wouldn't help up with this matter so that definitely wasn't convenient. Thankfully her car was safe so parking didn’t ruin her graduation. Breakfast was convenient but very repetitive. Egg mini omletes, mcmuffins, mini muffins, yogurt, and cereal. Pretty much the same thing almost every day for the 4 days I was there, except yesterday they added french toast sticks. Then today no French toast. Breakfast is for a span 3 hours only which is fine, I typically grab what the family and I want and go bscl to bed. It's also nice they have a drink machine that's operational for about 21 hours which is pretty nice. Get some coffee, hot coco, hot water or some warm milk for bed. Air conditioning and heat was good too in the room

Very close to bus line. Clean and spacious rooms.

great

Everything was great—clean and spacious. I just wish the coffee were stronger!

The staff was very friendly.

Excellent staff. Charlima was great in helping me change rooms to a better one with a better view when tv didn’t work in the previous one.

The room was very nice and the hotel seemed like it was newly renovated. Great water pressure for showers with warm/hot water! The air conditioning was spot on and our room was very comfortable. The breakfast lacked some as it was the same choices everyday and they were very limited but it was free/included so I’ll take something over nothing. Overall, we enjoyed our stay and the workers seemed friendly if we had any questions.

The breakfast was very small had very little options. Many of the front desk staff were very rude and mean and had no idea what they were doing, there were ants in the room. It was a pretty bad section of town. Overall I was very disappointed especially for the price and the fact that it was a Marriott. Up until now I had always had a very good experience with Marriott this was definitely a disappointment.

Great

I felt like sleep deprived in night club There was complain from number of guests 2~There are not welcome in reception, directly issued feeling like just go finish go ur room

Very flexible check-in, and can check out later than some other hotels. Very clean, room looked brand-new!

Breakfast wasn’t great, however staff was very friendly

Amazing stay and breakfast fantastic

Room was very spacious and clean. Free wife and it worked fine. Breakfast was not great. Same bland menu for days. Breakfast menu needs to be changed. Coffee was good. The area surrounding the hotel is a bit sketchy. Please be careful. There is a Dunkin Donuts and a convenience store nearby. Overall 6/10

Rooms were clean but no amenities. Poor breakfast with very limited food options. They don’t have water fountains. It has to be purchased from the property which is frustrating. Never expected this kind of service from Marriott.

Exceptional

Breakfast should include breakfast meat, oatmeal, bread for toast

From arrival, multiple issues were apparent. The sofa bed was very poor quality, you could feel the springs through the mattress, causing discomfort and back pain. I was traveling with elderly parents and booked this room for comfort, which this property failed to provide. This is not the quality expected from a Marriott-branded hotel. Throughout the stay, the coffee machine was out of milk and instead dispensed a sweet chocolate mix. The internet TV did not work either. Repeated inquiries were met with the same vague responses and indifferent attitude, suggesting these were ongoing issues. Breakfast was consistently disappointing and bare-bones. No toast bread (staff said it’s only available on weekends), only English muffins, and no fruit at all. On the second day, even regular milk was unavailable, only oat milk was offered. Staff responses were dismissive, and issues raised over multiple days remained unresolved. The room had significant road noise. I was awake after 5:00 AM daily. The bathtub also backed up water, adding to the poor bathroom condition. Overall, the property felt like a low-quality motel with poor service. For a Marriott-branded hotel, this was extremely unacceptable.

Very poor service

Was there for 4 days but room was only cleaned once.

Front desk women was very nice

Only downside, it's hard to figure out public transportation to get to the mall. Uber is best bet.

Exceptional

Pleasant

All amenities were in "repair," breakfast was not good, found long strand of hair in the omelette, we had to eat Mcdonald's across the street

The hotel was advertising daily housekeeping but when I got there I was given a card saying they only clean on the third night. They also made me pay almost $7 for bottled water and had no other water options available. The staff was nice but I had to look twice to make sure I was lodging at a marriott. My points were not added until I reminded them at check out and even then, they only applied 2 of the 4 days that I stayed.

Good enough (concerning the price) for the close location to the Washington city center

This is a hidden gem! I cannot commend the staff enough: fast, efficient, went above and beyond! The room was spacious; the bed extremely comfortable, and the bathroom was large! Every staff member I came into contact with was gracious and helpful! Another stay is in my future soon!

Poor choice of food for breakfast

Otherwise, the hotel is functional for a quick trip or when looking for a bargin.

We never stayed here and the staff was absolutely horrible. Do not recommend

The breakfast is okay. Air conditioning is fine

Breakfast lean!

Breakfast was cute , room was clean . Will definitely be staying again

I did not have breakfast at the hotel. The room was clean, and the AC worked great. This hotel was perfect for one night.

Hotel was recently renovated so it is fresh and clean.

Big rooms, big beds. Everything was comfortable. Breakfast. The very same breakfast was served every day. Eggs, cereals and bread with butter/Philadelphia. That’s it. If you plan to stay for several days, it gets boring.

They also didn’t have a printer. We needed to go to the hotel next door to print.

It was beautiful and nice. The staff was super friendly

Clean room, friendly staff and very convenient to the venue we needed.

Clean room, a/c is working good, staff is very friendly, helpful. Breakfast fresh and available before 9:30. And all the time fresh coffee!

Everything. Nothing

Everything. Nothing

The Staff is great😍

Clean room very pleasant staff

Nice

Bed was soft and comfy, clean sheets. The room had an adjacent room that was empty, it should have at least a table, it was a lack of furniture, but is OK if you just need to sleep. Breakfast it was poor, Friday, they wasn't prepare for a big crowd around 8 a.m.

Great area

They should have provided a safe in the room But on the good side, the cleanliness is good, there is a refrigerator and microwave in the room.

The property was very accessible I didn’t like that the staff came in our room right after we got there and we left for dinner and the water was not hot. It wasn’t but barely lukewarm to take a shower very dissatisfied will not stay again.

The property was very accessible I didn’t like that the staff came in our room right after we got there and we left for dinner and the water was not hot. It wasn’t but barely lukewarm to take a shower very dissatisfied will not stay again.

Yes

I’m quite disappointed with my stay, considering it’s a Marriott hotel. There is no coffee available in the room, unlike the other hotels. There is no clock, no safe in the room. Also, their breakfast is limited only to few options. No tea available also. Have been to different hotels and I’m expecting a lot on the City express by Marriott but disappointed.

yes

All was good except availability of drinking water

Location was close to where I needed to be

Location was close to where I needed to be

It was a nice location if you want to save money visiting dc. 30 minutes away from most tourist areas like Washington monuments, but the breakfast is not Great. but Its okay. you get what you paid for.

Didn’t like the fact I was booked n an handicap room. Went to the service desk and she stated because they were overbooked.

Yes

Breakfast was muffins and begals.clean room we didn’t even need heater or Air conditioner inside climate was perfect.

Wish I didn’t have to pay for parking

Nice location, close to National Mall

Great staff very friendly and courteous

Clean Roo

The rooms were loud. You could hear everything going on in the street. I dont know if there is a fire truck near by but heard them every night it even woke us up at night. Otherwise a good stay

It worked out for our weekend trip

Great sound proof room. Nice breakfast.

The room reeked of weed and even though the staff member agreed with me, they didn’t do anything except spray a room freshener. The girls in the room next door were up all night screaming and running up and down the hallway and again the front desk didn’t do anything about it. I’ve never had such a poor experience at a Marriott property.

Don’t recommend Expedia to anyone

I received the wrong room. A handicap room with one king bed for 5 people, when I've reserved a room with 1 king bed and a sofa bed. Luckily, they gave us another room with two queen bed for the 5 of us. But in reality those beds didnt look like queen more like a full size. It was pretty uncomfortable to sleep three people in a full size mattress. The room in general was clean. The breakfast was not the best, they can do better. Every morning was the same food. Plus, they can get an extra toasted machine.

Breakfast menu was fine, nothing fancy but it's FREE! And with FREE parking as well! Excellent location and I think it's the best accommodations you can find if you want affordable place to stay. The room looks new and clean. The ac, heater and shower's hot water works perfectly!

The hotel was in a fantastic location! It was just a 15-minute drive from Downtown DC, we didn’t need to use the metro or public transport, but I think there was a stop within walking distance. The hotel was right in front of some places to eat, a gas station and a Dunkin Donuts. Target and a shopping center were just a few blocks away. Our room was incredibly comfortable, and the bathroom was spacious. The hotel is located right in front of a busy street, so there’s a lot of noise, especially early in the morning. Breakfast was okay, but they have an excellent coffee machine that’s available 24/7. Everyone was very nice, which I was surprised by—I bet they’re treated well because they’re enjoying their job. We really liked our stay there and would definitely recommend it to anyone. We’ll definitely stay there again!

Breakfast was good but wish there was a protein with the breakfast

I thought the breakfast could have been better. My suggestion would be scrambled eggs and possible some meat bacon or sausage. Fresh fruit would also have been nice.

This hotel is newly redecorated and pretty clean and smells good. The staff are extremely friendly and helpful. There's a convenient Metro bus stop less than a half a block away that can take you straight to the Metro subways taking you into DC so that's a good thing. A couple small negatives to consider, the breakfast is the same thing every single morning with no fresh fruit or anything other than egg pucks and bread products. While the hotel itself is nice, the neighborhood is not one that you should walk around in at night and there's no restaurants other than fast food that you can walk to nearby.

Breakfast was perfect, staff was friendly.

Everything was good except the shower would get cold at times. Could’ve been a defective faucet handle maybe. Idk

Everything was perfect with the exception of the hot water in the shower which was luke warm at best.

The room was clean and comfortable. I love the non-carpeted floors, so clean! The only tiny thing was that the toilet tank lid had a crack in it and should be replaced. Not a big deal and I didn't even mention it to the staff assuming that every time the bathroom was cleaned, the crack was seen. The front desk staff was very friendly and helpful. Breakfast had a nice variety of egg dishes and breads and muffins.

Same limited breakfast menu every day. No coffee creamer most mornings. Rooms were cleaned only when you ask them.

The staff was courteous and helpful. The room was very nice and clean. Free breakfast is a great amenity. Overall great stay.

The facilities are far away from downtown. The breakfast was the most disgusting display of you get what you pay for excrement that I ever seen in my life.

breakfast is hit or miss, you wake up early to make it to breakfast only to find it empty, no bread, no milk, no juice, NOTHING, you woke up early for nothing, went down at 8:30a so it wasn’t closing time, when asked the staff ‘we are out’ plain and rude … why advertise ‘breakfast included’ when you can’t deliver

Easy check in

Great

Very clean

Recently remodeled with a very clean room but they missed the mark with their breakfast. Just a few pastries and one or two little yogurts put out. There would be a line of people waiting for stuff and they would put out two yogurts and 3 English muffins then come back and check. Instead of stocking up they made you feel as if you were inconveniencing them by trying to get something to eat. The coffee also wasn’t hot and you only had a pump bottle of coffee-mate available. The halls reeked of weed bc of the room next door and when I called the front desk they were very dismissive. She said she would have someone spray the hall. That doesn’t solve the problem. There was a security guard but he was not very alert or doing much other than playing on his phone. There also was no ice or water bottle fillers on property. Not even a water fountain on property. The front desk told me I could go to the other Marriott property next door and use the water pitcher. That’s not the service I expect from a Marriott property no mater what level it is.

Very good

N/A

Clean, spacious rooms. Newly renovated hotel. Great bathroom. Overall quiet and nice area.

friendly staff & clean, up to date rooms

Great place, great staff, rooms beautiful only complaint is paying for parking I see a lot of places are charging you to park in the lot

Frien

Nice rooms and a nice hotel but VERY unorganized at check in. Couldn’t find me & then they were arguing about whose fault it was. Tried to charge me for self parking and I didn’t even self park so I had to call down at check out and tell them I didn’t and the lady who answered the phone had a slight attitude. But the hotel was pretty close to everything so.

No trash bags in the trash cans. Some sort of alarm going off in the storage room next to us all night. Had to pay for parking. There’s a mysterious charge on my card that the manager won’t get in touch with me about. Other than that, the room was clean and the staff was polite.

Everyone was nice and considerate. Room was clean and spacious.

Great room. Definitely upgraded from last time.

The staff was great, everything was clean and we had a great time staying here. Breakfast could’ve been a bit better, they were running out of things easily.

Charged me extra and the front lady staff didn't know why so mad about that. Couldn't fix it or explain why I did when I already paid before for the room. Not sure if it's becuse they used to not be a Marriott and now are?

Manager was very disrespectful not great

Nice room, very spacious and loved the comfortably of the bed!

Very comfortable rooms, location was perfect, 20 minutes to the DC museums. Lots of food options close by.

Beautiful hotel, convenient to the main parts of the city. Staff is very friendly and helpful.

Friendly staff clean rooms

The room was nice but the floors were very dirty. Everything else was good though.

There is a $25+ parking fee that is forced on guests that is NOT informed of prior to arrival. They ask if you’re parking there and you have to then pay that fee or find parking elsewhere. Idk if just a DC thing or what but at least add that to the listing or in the price already. That’s absurd

Clean bedroom. Just a con no coffee maker

The staff was very friendly and helpful. Check in was very quick, and it was a nice clean hotel. I enjoyed the fitness center and how close it was to everything, especially Echostage! The breakfast was free and offered a variety of things from yogurt to cereals, omelettes, muffins, bread, fruit, milk and more. I will be back for the next concert I go to at Echo! :)

Great

Very good!

My room was really nice and clean. The staff is very kind and helpful

Staff was friendly!

Room was clean and spacious and customer service was great.

So, so bad! Once again, a horrible mistake, choosing an unbranded hotel, which was even worse than the one before it. The staff was completely uncooperative when I begged them to let me get a refund and move. First of all, it was listed as in Capitol Hill neighborhood, well if that was Capitol Hill then I’ve got a bridge to sell you. It was in a very undesirable location and I was already tired and was there to do a photo shoot & needed a good nights sleep after a very long drive.I finally succumbed when I knew that I could not get any reasonable results from them in order to move. I requested to please put me in a room that was quiet and lo & behold when I got back late at night and was charged $23 to park and had to park outside not in a covered garage, I went to my room, got in bed and the worst nightmare of my hotel staying life began. There were sirens all night long worse than I’ve ever experienced living in New York City on a very busy ave. I tried to drown out the noise with earplugs, & then with ear buds & calming music & that didn’t work. I could not fall asleep & consequently, I got up feeling horrible & needed to drive another 8 hours. The breakfast was so pathetic & the biggest joke ever, w/3 choices that were inedible!

Clean room

It was good

Front desk staff was rude all the time

I appreciate the staff front desk was the most supportive and supportive and great personality and security

Hotel/room was very clean, and everyone was super nice! The manager Toni runs the place like a well oiled machine!!

Great hospitality

I thought there would have been a coffee maker in the room lots of noise from workers working nearby betting on the wall with hammer woke me up around 8:00 am not happy. Staff was great room was very clean

Great 👍

The room was spacious, clean and comfortable. Not enough pillows, wash cloths and face towels were provided. Staff was friendly and professional. Amount charged for parking was not expected, but was reassured that their prices were reasonable for staying in DC.

Staff was nice

Clean room, good service and safe environment.

When I checked-in they asked for a park fee which wasn't mentioned on any part of the app

The hotel itself is nice. Friendly front desk. Spacious, updated, but a little too heavy on the cleaning products as the smell was overwhelming in the hallway. However, the surrounding area is hit/miss. Not walkable, very congested, definitely need transportation to get around.

Clean room

The staff was amazing! But EVERYTHING else the breakfast was so bad, the room where the ice machine is look disgusting. The place needs alot of work and it smells.

Room was nice and clean. The breakfast options were good in my opinion.

The staff was great, the breakfast was good, everything was clean. The rooms do not look like the photos. The shower would only give hot water for about 1 minute.

Heater is extremely LOUD which wakes me up every time it works. Reception has very cold manner. Breakie is very very limited and slow. Too little food for grab. There is no kettle and cups in the room which is BIZARRE! Its snowing out there and i can't even have some hot water and cup of coffee.

Heater is extremely LOUD which wakes me up every time it works. Reception has very cold manner. Breakie is very very limited and slow. Too little food for grab. There is no kettle and cups in the room which is BIZARRE! Its snowing out there and i can't even have some hot water and cup of coffee.

Breakfast “buffet” was not a buffet. It was just eggs sausage and toast or a bagel. No griddle foods like waffles or pancakes. Only 2/4 parts of the four slice toaster worked. There’s no coffee maker and complimentary tea/coffee in the rooms. The shower curtain is too small for the shower so water gets all over the floor. Front desk service was lackluster. And you have to pay for parking. I’m not a fan of any hotel where you have to pay to park there.

The staff member at the front desk was not the nicest. Upon check she had an attitude that we were 10 minutes early for a 4pm check in. There were hidden fees that were not posted on expedia which would have ultimately made me choose another hotel to stay. There was a 22 dollar parking feejust to park in the parking lot, no vallet. There was a $100 deposit fee even though i had already paid for our stay. This fee is returned after your stay. The hotel was in the middle of construction but overall all clean. The breakfast offered in the morning was absolutely horrible. The coffee was burnt, the only protein option was burnt sausage links, apples close to expiring, no dairy options. I travel a lot and overall i would probably never stay here again

The room was large and very clean. In a very safe area as well.

area was a bit sketchy for my taste but was close to everything

And this might the only hotel in my experience that doesn't have drinking water available. You have to go nearby gas station to get water. Also they ran out of milk and jam in breakfast, which again was an unpleasant experience.

It is better to clarify that car parking is paid (there is an obvious difference between available and paid, why let people guess). I felt cloth hanger in the bathroom was a must have item in hotel rooms but I couldn’t find one in my room. Most troublesome was the repeated loud noise coming in mid or later part of night from the corridor and once we got scared thinking someone was thumping on our room door, fortunately for us it is some nearby room and not ours but we couldn’t sleep well due to this repeated noise.

No carpet, breakfast sausage was good, smooth check in but charged for parking

The only thing I would do better is the hreakfast

Breakfast was limited and no milk both days for cereal. The breakfast attendant was rude and nasty.

Hidden fees , they charge $23 a day to pay to park

They are hiding information about parking availability. While the website states that on-site self-parking is available at this property, there is no information about parking fees. As a result, a customer reasonably assumes that parking is included in the room price. However, they charge $20 for parking. This is misleading, and I am disappointed that Expedia has no control over the properties under its contract. I am very upset.

Although the facility was undergoing renovations, the room itself was clean and comfortable. There were no rugs or carpets on the floor. I preferred them bare, much more hygienic so I was very happy. The pillows were exceptionally comfortable and the beds just as much! Also included were a decent size refrigerator and microwave. It was everything I expected and the price was beyond incredible. Will definitely be returning!

Front desk was rude, housekeeping was not consistent

Always a good stay

Mediocre breakfast but has good connectivity to main attractions. Costco is just a short drive of 10 mins or less. I would recommend this hotel for the short commute to White House, The Capitol etc., The rooms were clean and manageable. Can’t expect more for the price that is paid. Over all a decent hotel for a short stay of day or two.

There was remodeling done at the hotel, and instead of staring the work late in the morning, they started early, making it hard to rest. Also there was a major disregard from other guests keeping the noise down, almost as if no one cared this was a hotel, a place where people come to sleep and rest.

everything was good during my stay

Breakfast was probably the worst hotel breakfast I have seen. It seemed to just “check the box”. We got to breakfast at 8:30 am and it was very sparse with no signs of refilling it. (Breakfast this day had a mini fridge with a lone yogurt & no more than 3 milks. There was also scrambled eggs, sausage links, cereal- I didn’t take any but it was not exciting.. it looked like plain Cheerios and Frosted Flakes. They also had bagels and bread, but no jellies, peanut butters, cream cheese, etc. very lackluster. Also, it’s worth mentioning they are in the middle of “construction” while they are rebranding to another hotel.. Marriott I believe. This didn’t bother me and I didn’t hold it against them in my review. I feel like it should’ve been mentioned on the site, however. I’m only mentioning it again now because beware once they transition over that there seems to be a bug infestation.

Parking wasn’t free. Won’t recommend this hotel.

Waffle or Pancake maker would be sufficient

Everything was fine BUT need to pay 23$/day for parking car, food variety limited not many options coffee was cold in the morning

Under construction

Thee parking was not for free

Staff was a bit

Spotless room, Staff was affable. Breakfast somewhat meager.

Check in was safe. Still haven't received the incidentals hold for the room. Its been a week.

The lady in the reception is amazing. Big smile and great customer service .

Great

Love it

The clerk at the front was excellent!! Very personable and pleasant!! The best check in experience I’ve had in a long time

The room was so very clean and the lady at the front desk that checked us in was phenomenal! We have to travel to DC often for the MedStar hospital center and this place is perfect for those trips

The toilet seat requires replacement and the room number is missing following the renovation.

Very happy also with the friendly staff!

No hot water in the morning. Very quick shower

My go to spot for staying this side of DC.

Yes the room was spotless and staff was great

The room were clean. Window blinds could have been better.

Wanda is extremely pleasant and the security staff does their job effectively

Love the staff and location!

The staff was friendly. The room I stayed in looked newly renovated and was adequate. Bed was comfortable. Breakfast left a lot to be desired but it was enough. Just plain b4e

The room were nice and spacious. The staff were awesome.

We had a bad experience during our stay. The hotel was undergoing renovations and we weren't notified in advance. Breakfast was very limited in terms of options. The hotel's location is far from the city's main attractions. The below-average price doesn't compensate.

The room was spacious with comfortable beds. The front desk and staff were nice and professional. I truly enjoyed my stay.

Great one night stay!

This seemed like a nice place. Even despite the renovations they did well with accommodating guests.

The hotel was under construction, which was not advertised when booked. The breakfast bar was not as advertised. They ran out of muffins, and some of the other items that were advertised were not there at all..

they also ran out of breakfast food multiple times

Staff was more than pleasant.

It’s was great

Every thing was perfect

Clean room

Staff is always amazing

The room was spotless.

The room was clean and comfortable. The staff was very friendly and helpful. I felt safe there was security.

Was a good stay with no issues. Beds were a bit hard for our comfort but room was clean and served its purpose.

Excellent

Very clean and comfortable

Room fit all of our needs

Room nice, great desk/check-in person, Gibson last name

Desk chair was uncomfortable.

The hotel was clean, staff courteous, and room spacious and clean. Also breakfast was good basic but good.

Would stay again

Disappointed since the room was non-refundable and have to pay double to move and for Uber to a new place.

good

No tv in room and the staff was rude, loud and didn't care they had a failure on thier end. They were arguemenitive and would interrupt vs listen. Management wasn't any better. I would rather sleep in my car than deal with them again and I will never use this place again. I genuinely hipe they go bankrupt and someone with a little character buys it out and makes good of it.

Service was great stay was great but was charged twice for deposit hold.

They couldn't find a room for me even though it was reserved. Then they gave me a card to a room that was occupied. The card didn't work.

Great breakfast nag friendly staff. Conformable room and temperature as well.

STIAD @ THE VIRGIN RIVER.AND THAT HOW WE'LL THEY TERIATED AND I WOULD LIKE TO KNOW HOW MUCH A ROOM.COSTS PER NIGHT

Received a phone call and canceled 😡 the same day I was supposed to stay there

However, they provide great service and are friendly.

Additionally, I noticed that some staff members were eating breakfast intended for guests. This behavior completely undermined the hospitality one would expect in a hotel. In addition, they used a fork and not the utensil for the food. Moreover, I was taken aback when I encountered maintenance workers in the elevator who were covered in white paint, which gave the impression that the hotel management was unprepared and disorganized. When I approached Michelle, the front desk attendant, to express my concerns about the cleanliness of my room, I found her demeanor extremely rude. Instead of addressing the issue directly, she spoke from the back office, raising her voice rather than coming to engage with me in person. This lack of courtesy only added to my frustration. Overall, my experience at this hotel was the worst I have ever had, and I believe both the management and the staff need significant changes to meet the basic expectations of their guests.

The room was nice and big but many things were in poor condition. The lamp base had rust on it, when I tried to open the fridge it came out of its nook. I asked housekeeping to clean my room when I left to go out and they didn't. It took 4 tries and one room change to get keys that actually opened the door. Also they were in the process of renovating.

Was asked to pay over 50$ to park 2 vehicles in the hotel parking lot. Guy wasnt the most polite man in the world either. Hotel is ok but definitely not the best crowd hanging around.

Business center is "under construction" so is fitness center, so is font of the hotel, which is missing the sign with its name on the front. An extra $20 charge for an almost empty open self-parking lot in front of the hotel seems excessive. Room and beds were clean but very basic, no frills, some of the furniture was scratched. Overall impression is that of of a sub-$100/night hotel. Nothing horrible, but not the value deal that it appeared to be online.

Everything is about average.

The area is rough, only a checkers and McDonald’s to eat at. The bus service is accessible but hugely inconvenient as then you have to catch the metro too. Washington itself is a good 30min drive away from this location. Don’t go outside at night in your own, it’s a scary part of town. I would recommend this hotel for a family

The only bad thing was the room card locks were hard to use and didnt work very well.

Overall the hotel was decent. Really the only negative thing I would say is that we got there at 245pm and we couldn’t check in early. It wasn’t mentioned that the room was still being cleaned, I was just told they don’t accept early check in, and at 4pm I could check in. This was after a long flight and keeping busy until check in time. We ended up sleeping in the car until 345pm & the next person at the counter let us check in. I’m not a breakfast person so eggs and turkey sausage were fine with cereal, toast, muffins to pick from. I’m just happy for coffee. Overall still a good place to stay.

Everything was wonderful

This hotel was decent. Breakfast was not appealing and very limited. Rooms were clean and fragrant. Customer service was okay but could have been a little more prompt and attentive. Overall, it was good.

Otherwise the room was clean and comfy. Water pressure was perfect. Neighborhood was a little noisy but I expect that from DC (sirens at night). Hotel is a little far from all the historic stuff so we Ubered every day an it was $15 - $20ish each time. Hotel staff friendly. Plenty of food. Comfy beds. Safe building. Clean room. Would stay again.

The manager kindly agreed to adjust my stay and even asked me to sign a form confirming the change. I appreciated his understanding and believed everything was properly handled. However, I was still charged for two nights. When I later contacted Hotels.com, they were very helpful and tried several times to reach the property, but the hotel refused to acknowledge the agreement. It’s disappointing that the hotel did not honor what was agreed upon at the front desk. I hope management improves communication and billing transparency so that future guests won’t experience the same issue.

Staff are all great. Especially Sean who does the breakfast. Very courteous and attentive.

It worked for the price

The faucet in the bathroom was slow. They seemed in a hurry to rush us out the day we left.

Rooms are clean and upgraded.

The staff was stellar! However, no towel racks in the bathroom was difficult, because we were unable to hang up wet towels. The housekeeping staff was also really helpful and accessible.

The breakfast is the same for all of our days.

Friendly staff, clean and well cared for hotel could use updating but all in all an excellent value

Going forward I won't be staying as I prefer being closer to downtown DC

advertised and hotel was ok. but could use uodates

Nice staff and convenient location

Rude and not very clean

Very nice property clean room

A very nice hotel in a good location.

Breakfast was limited and we were told on a couple of the days that they completely ran out of some items, leaving only bread w/o butter and coffee. We had difficulties with our room keys and one never worked at all. The floors in the room were pretty dirty and there were a lot of chips and cracks in the furniture and shower. The room was always made up nice and supplies replenished when we would return at night. The staff was unprofessional and unhelpful. Often spoke down and fought with guests, super unwilling to be helpful, unfortunately. The room served its purpose as just some place for us to store our luggage and rest while we explore the city, though it would’ve been nice to know we were coming back to a comfortable and quiet space to get good rest.

Multiple people tried getting into our room when my wife and daughter were there alone while I was unloading the car between the hours of 9:30-11 pm. A man was screaming the morning we left and arguing with the front desk while I was holding my daughter. They couldn’t find our reservation for 20 minutes while our daughter was exhausted from traveling all day and fussy. Alarm was going off the entire night in one of the rooms near us and got hardly any sleep. Front desk was not unfriendly but the overall stay was very unsafe and unpleasant.

When we arrived we didn’t have a room. This was after calling earlier in the day to see if we could check in and being told we couldn’t until 4:00! Flew to the city so we were a bit stuck. Ended up staying in an “ out of service room.” Tried talking to Expedia first. After chatting for a while my conversation online was dropped. Then called, talked to two people. The first person escalated the issue to the second. After explaining my situation to the second person and that I needed three spots to sleep (three beds OR two beds and a pull out couch) she comes back with a single king room. We were tired after traveling and a long day and I had been working on this issue for two hours, I just gave up and took the out of service room. I got an email noting my situation was not resolved, explained all this in my response and have heard nothing back.

I would not stay there again because of lack of restaurants and healthy food choices.

Lobby furniture dirty, stained, smelled like weed and cigarettes, room was extremely dirty, roaches by the sink in the room and room smelled like weed and cigarettes. Should be advertised as a motel. Bedding had stains and looked really run down.

Clean and comfortable rooms

Breakfast mainn coursw was scramble eggs and sausages. It is obvious the Owner does not invest money in maintaining this hotel. Staff were friendly.

I would never stay here it felt unsafe and in a bad part of town. The property from the outside doesn’t look too bad but once you get inside it looks like a very cheap motel.

Overall I can’t say the stay was subpar but our beds were missing bed skirts and housekeeping told me to call the front desk manager about it (I didn’t). Also, there were visible stains on the floor and mini fridge. I didn’t get my coffee area restocked the second day, either. My keys stopped working on day two and I had to get new ones.

Front desk was miserable

Breakfast was very disappointing. No variety. My husband took some scrambled eggs and the hostess told him he should save some for others. He had 2 spoonfuls only and the eggs were horrible. There wasn’t even sugar for coffee.

No hot cold for more than half day - no appeasement for such hardship

Staff was excellent

I enjoy the staff and my visit with the hotel in general. Thank you so much . 😊

Comfortable stay. Older hotel.

It was ok

Cafeteria is running horrible.

Room was clean and well maintained. Breakfast was average. Park is free and close to highway.

The property was clean but parking was costly. The two front desk clerks I encountered were superb Michelle was very professional and understanding. Wanda was also very helpful and they both were friendly and caring.

Easy access to buses. Clean room. Great service.

Very nice.

Overall a good stay. Check in was a little long due to new employee but ok. Room was clean. I didn’t like the breakfast at all. Just wasn’t eatable to me and my friends.

Its a very good place for the price. Very clean and comfy. They do room services every day. Bed and pillows are comfortable. Breakfast options are not that good. But thats fine considering the fact that the place is cheaper

Very pleasant stay. Not memorable for any positives or negatives.

The guy at the front desk very nice but Website needs to be updated.

This is a great hotel. however, if you are coming to DC for the national museums, be aware that it is not close to the National Mall. There is a Metro bus stop close to the hotel and the the Metro system is very reliable. Just be aware that you will spend a significant amount of time traveling to and from this hotel to your destination.

Dennis was extremely helpful, the room was very clean, and the breakfast buffet was really good.

This place is run down and everything is very cheap. Cheap sheets, nasty processed foods for the breakfast. The tub was of questionable cleanliness. Avoid

So far is ok

It's a good hotel but far from the city's attractions.

The floors were kinda sticky. A very dark brown, so hard to see, but felt dirty. The sheets under the fitted sheets were dirty. The shower had weird large sticker over the tiles. one reason I chose the location was for the free breakfast. It was lacking in variety and taste and quality. We had a three nights stay and they ran out of cream cheese on our first morning there. Never got any more for the bagels. The water for hot tea was only lukewarm. The beds were pretty comfy, and staff was ok, but I probably will not stay here again. Oh, it was very loud as well. Older windows that let noise in.

Breakfast was ok.

Room was clean and workable. Checking in was a nightmare. First room given was already occupied and I walked in on a couple. Second room was not what I’d reserved. About 45 minutes into arriving at the hotel, I got my room. Scary how they don’t know what rooms are occupied or king/double queen. Certainly worried about security of the joint when they give me keys to an occupied room.

Though I was able to check in successfully and the hotel was clean and staff friendly enough. For whatever reason there were several additional attempts at charging my card. So I more than likely won’t stay here again

Great price and location. Average accommodations but would come back for a one-night stay. Good breakfast.

Need improvements.

The workers were professional

However, the staff were super friendly and helpful with local information. I want to make a special mention of Sean, who managed the breakfast. It's rare these days to encounter someone who takes pride in their work, especially with something like food service. Sean never stopped moving, making sure patrons followed hygiene practices, ensuring everything was fully stocked, greeting everyone warmly. If I had a restaurant or customer service job to offer, I would have! Hope management takes notice of this.

Room was clean. Whole hotel stunk like urine. Pretty sure there was urine in the elevator. Clerk argued that i wasn't 21 multiple times, even when she looked at my id.

There are roaches in this hotel. They changed my room but I’m concern it’s an infestation.

As well why would their own website advertise $15+tax, yet a printed sign not advising me that it was a daily rate? Breakfast staff were extremely rude, and berrating. Advising me that I am not permitted in the breakfast area before 6 or 7am. Meanwhile I was just grabbing a coffee from the 24hour coffee/tea section. Meanwhile that's how you can access the terrace for the smoking section. Front desk said at check-in "You can smoke out front or out back, no problem, just not in the room". First morning security telling me "You are not allowed to smoke at the front" even though there was no signage, and I was far away from the door. Lastly the door keys, they NEVER WORKED. Constantly unable to access the hotel during off-peak hours, and having to try the room key 20+ times before it working, or having to go back down to front desk to have a new key programmed. Get it together, you're a beautiful hotel, with a great location, yet absolute trash staff service and behavior that is not to be expected in any Customer Service way. Hotel needs some major fix-ups before you charge people a premium and allow them to stay.

Generally ok. Breakfast options were pretty poor, housekeeping missed our room one time and everything is a bit dated. It’s a cheap stay at a cheap location.

It works, don't fix it

Friendly

.

Bathroom cover was from another model. Poor coordination at breakfast area.

Next time we come to Washington DC we will definitely stay here.

Comfortable place to stay

Breakfast was good but limited items. Clean rooms, staff was good and helpful! Problem with room key system!

Clean room. Friendly staff. Smelly elevator was a pretty big turn off. Otherwise good experience, look forward to the future when the renovations are finished. There was no noise from the renovation that I noticed

Clean updated and quiet rooms at an unbeatable price. Great value.

Great staff, very friendly. Nice room, very beautiful. Breakfast buffet was easy. Just basic, eggs, bacon, sausage, cereal, toast, juice, muffins, coffee. Very clean, but neighborhood bordered the bad side of town.

I liked the convenience of the location. Didnt care about the parking fee. Overall clean and accommodating but parking on the property should be free.

Every single staff member was friendly. Wanda, Michelle and Angela were extremely helpful and polite. The room had hardwood floors with and was clean. Even the housekeepers had a smile. Definitely will be back again when I’m in town.

The building is under construction. The sign on the front of the building is currently removed. They start working between 7-7:30am and are very loud. The hotel itself is very noisy. You can hear the traffic as if the windows are open. You hear sirens all night. The neighborhood isn't nice. Very run down area with lots of homeless walking around, hanging out in the parking lot and they are also very loud throughout the night. The credit card reader wasn't working at checking so we had a hard time handling parking payment and deposit. There was a very angry women at breakfast that kept screaming cuss words while her many children ran screaming through the dining area and lobby and the staff completely ignored it. All guests were very uncomfortable with her being there. The room was worn...scuff marks etc. but did seem fairly clean. The lobby had a strange smell, but the room didn't. I will NOT be staying here in the future.

Not is good

Nice hotel. Nice staff. Clean and very nice rooms.

So friendly

Breakfast was very good, rooms were nice and clean, and the staff were helpful

The hotel was fine, a typical suburban hotel on a busy street with gas stations and convenience stores. The breakfast was cooked, which was nice. Staff were friendly and helpful.

Breakfast was not very good. Very hot outside of room. Room was decent enough for what it was. Air conditioning in room was nice.

Always a fan of this hotel for easy convenience to the ballpark and the Arboretum!

Very good overall! Breakfast items missing though.

Great place to stay at a great price

Very helpful and accommodating staff! Easy process in checking in and out. Beautiful and clean rooms. But, the area outside is not ideal. Abandoned buildings, homeless people with mental illnesses… etc

Difficile de trouver des restaurants sauf fast-food proche

Receptionist guy very attentive and friendly.

I got there and waiting 15 mins for someone to be at the desk, I was rushed through paperwork and forms by a very unpleasant woman at the front desk. I see random people in the lobby, most of which were not staying at this hotel. I get to my room and there's bugs in the bathroom. You can hear everything outside. It's not ideal. I thought I'd look past all that because it was affordable and a roof over my head. Until night came around and a woman was out front screaming full force for hours about how not okay she is and if you liked further down the parking lot, 50+ people just loitering, definitely not hotel patrons. Between the near constant horns and sirens into the night and the screaming and noise outaide, it is not worth the cheap price. Not to mention you have to walk a ways to any bus stations in very sketchy neighborhoods so it's safer to just take an Uber. And an Uber every day at least twice a day, you might as well just pay for a better hotel away from this property.. stay as far away as you can. It's in the Trinidad neighborhood and police didn't even care about all the chaos happening at night. They drive by through lights to avoid it. They patrolled the area. But not to do anything about the incredibly concerning behavior. I left after my first night and hat to pay for another hotel. Because I felt so uneasy in this area.

No issues while we were there for the five days. The bed wasn’t the most comfortable, but everything else was pretty good.

Just okay.

Thanks

Only issue was repetitive problem of room keys not working

Good services

Nice and clean

Must include parking as it is needed rather than charging 20 dollar overnight

Has everything you need for a great stay. National Arboretum next door which we used for morning runs.

Guurrrrlllllll…… the rooms are clean and staff was friendly … it’s a lil ways away from the mall … prepare to pay $15-$20 each way …. The brekfast is good but get there early because they do run out! DC is a place you visit once and only once . It was a chill experience. There is a gas station a checkers and a McDonald’s across the street also.

Undergoing a renovation but still a good hotel. Would definitely recommend!

Didn't like you have to pay to park on there premises.. besides that staff was tentative..

Bad service from the moment I entered the property. When I approached the front desk no one was there. After a while I saw a lady sitting in the back and I told her I was checking in. She then approached me and told me I had to pay for parking. I’ve never stayed at a hotel where they charged for parking and if they were to they should be up

Reasonable prices and excellent hotel compared to more well known brands. Would stay there again

The hotel was really safe guarded, but when try to go out to get just burgers there were really sketchy people/animals that 1 was laying on the ground and another one was bothering the customers at the gas station! All the Uber drivers we used were in shock that we were even staying there they all said the same thing to NOT go out after dark. Just sad because the place was beautiful.

We were told when we checked in around 3pm that the hotel main entrance will be locked at 11pm.

You have to pay for the parking even though the parking lot empty and there are not many cars

The room was excellent. It was big and roomy and well furnished. The beds were very comfortable. The shower was nice. The staff was wonderful. They were happy to help. The hotel is easily accessed by bus.

Parking is extra but less than other hotels

The Hotel Buffett was good. Most of the staff was friendly.

Overall it was good until Saturday morning the security guard sitting in front of the dining room was on his phone as we walked by twice my wife went out to the car to grab something as returning he asked her if she was staying there abs she stated yes then he continued to be ignorant and followed her out the dining area where i was sitting and continued to be ignorant until i shouted at him showing him my key card. Never onced apologizing for being rude. Very unprofessional

The hotel was comfortable and clean. The service was great and the meals consistent.

Great place to stay last minute deposit was different but otherwise great. Loved this place ❤️ great rooms and staff only issue was key cards got unprogrammed a few times and people not followimg the rules of a smoke free place inside the elevators and out front.

Easy access from main road.

Nothing at all to like

Large rooms, very clean, very comfortable bed, good breakfast. Would highly recommend.

It was great

Unsafe area, rude staff

String Smoking smell in non smoking room. Too much noise at night and you can see dust everywhere on room . I’ll give 1 out of 5 for this property

People camping on the medium strip between highways. Stranger in front of hotel door cornered me and talked for over 30 minutes when all I wanted to do is get in my room and chill.

The rooms were comfortable. I enjoyed the breakfast and the staff was very nice.

The breakfast was basic but good. The bed was comfortable.

I stay here annually and will stay here every year in the future.

Hotel was not so good front of hotel we have to pay parking most of hotels are packed free bcz I’m staying this hotel gives business should free parking however we went early lady receptionist she help us early check in was easy

The location of this hotel is awful, which is on me for not checking more closely, but be warned. The first set of door keys didn't work, but the nice lady at the desk replaced them for us quickly. Next, the deadbolt got stuck so the door wouldn't close, which I managed to fix myself. Finally, the fire alarm went off at 6 AM waking us up. Burnt toast. Upon returning to the room the room key didn't work again and we replaced it for a second time. Aside from that, you can hear every noise in the halls, and folks were noisy, knocking on doors and calling to people in the middle of the night. The beds were comfortable, though, and the room was pretty clean, but I wouldn't stay here again.

Good location. Clean Room. Breakfast average. Laundry facility.

The room was clean, and the bed was so comfortable.

Buen hotel a buen precio, cerca en carro de las principales atracciones en Washington, limpio, buen servicio, la mayoría amigables, el desayuno es siempre el mismo, pero para mi funcionó huevos revueltos, salchichas de puerco y pavo, panes juegos café cereales , volvería a quedarme en este hotel

Not as close to National Mall as portrayed in listing

Noise from the street.

Staff was nice. Hotel is in deperate need of an upgrade

The only concern is the drainage in the tub wasn’t draining accurately.

We had to move rooms because air conditioner broke and leaked everywhere. I’m fine with that. But the manager didn’t want to compensate anything - instead gave me a bag of a couple waters (3 guests) and some snacks - didn’t even bother to ask if myself and my son were allergic to peanuts which is what snacks we were mostly given. There is NO shuttle service as advertised on SEVERAL websites. Y’all should have that taken down. The staff themselves were just so wonderful, kind, and helpful - especially the gentleman from the kitchen staff. You are definitely charged for parking - 20$ per day, which again, the manager didn’t want to comp that either. The room was clean. The hotel is close to a gas station. The location is ok, but you have to turn right then go back up the road because that’s your only option. Overall, the kitchen staff- that guy was enough to want to stay again.

I have only one complaint. The property should install new windows. Noise from the street (traffic, train, etc) is loud.

Acceptable for my one night stay