Hyatt Place Chicago/Naperville/Warrenville

Nice, clean and comfortable.

Big rooms, location Horrible WiFi, mediocre breakfast

Clean room and a excellent manager, Max.

Clean room and very helpful staff!

Great hotel in a good location for west suburban Chicago area.

Really helpful staff, clean property, clean rooms, and comfortable bed. Also, a very good breakfast. Not just continental, but a hot breakfast, like bacon, sausage, eggs, and oatmeal.

The room was well laid out, the bed comfortably, and the location removed enough from traffic to be quiet. The one uncertainty for me was that this location is across from a plot of land that appears to have been cleared for some sort of construction. No sign of what it would be. I would return in any case.

Superb

Everything went well!

Very good

The outside parking lot was dirty. Broken glass and garbage

Poor

Hotel looks outstanding!! Very quiet area, staff very kind and friendly.....We'll stay there next time!!

I liked this hotel because it was clean and the staff was awesome!!

The bed and pillows were not very comfortable.

Smoke alarm went off during the middle of the night around 2 AM. Didn't know what was going on, probably false alarm. This happened twice Had trouble getting the room door unlocked when moving in. Front desk staff was very helpful, helped us get it unlocked.

Comfortable bed and having extra sitting space. Was woken at 2 a.m. with fire alarm and there was no fire. Alarm went off twice. When we checked out we had to ask about the alarm and was told it was steam from a shower - hard to believe that would set off an alarm and besides - 2 a.m. ???

Comfortable bed and having extra sitting space. Was woken at 2 a.m. with fire alarm and there was no fire. Alarm went off twice. When we checked out we had to ask about the alarm and was told it was steam from a shower - hard to believe that would set off an alarm and besides - 2 a.m. ???

We request a top floor when we made our reservation. We were told by the male staff there was no request made. He told us that the hotel was sold out and since we made the reservation by a third party there was nothing he could do. Then he found our request for a top floor in the reservation but again said since we were a third party reservation he could not do anything. We have never been treated like that at a Hilton before like second class citizens. We checked in around 4pm with a female staff and came right back down and asked the male to move to the fifth floor because there was loud noises from the room above us. As you see he did not. At 2:00AM we were awakened by the jolting blast of the fire alarm. We quickly dressed in our street clothes and just as we were about to leave the alarm stopped. It blasted one more time before being silenced. We inquired about it the next morning at breakfast and we were told that kids had been messing around and would be fined. We asked if the guests who were deprived a nights sleep would be compensated. The woman at the desk said that we would have to talk to a manager who wouldn’t be in until after 10:00. When I was checking out, asked another woman who had just begun her shift about the possibility of compensation. She wrote down my name and showed it to the first woman who rudely said, so I could hear, “I already told her I had no authority to do anything about that!”

We request a top floor when we made our reservation. We were told by the male staff there was no request made. He told us that the hotel was sold out and since we made the reservation by a third party there was nothing he could do. Then he found our request for a top floor in the reservation but again said since we were a third party reservation he could not do anything. We have never been treated like that at a Hilton before like second class citizens. We checked in around 4pm with a female staff and came right back down and asked the male to move to the fifth floor because there was loud noises from the room above us. As you see he did not. At 2:00AM we were awakened by the jolting blast of the fire alarm. We quickly dressed in our street clothes and just as we were about to leave the alarm stopped. It blasted one more time before being silenced. We inquired about it the next morning at breakfast and we were told that kids had been messing around and would be fined. We asked if the guests who were deprived a nights sleep would be compensated. The woman at the desk said that we would have to talk to a manager who wouldn’t be in until after 10:00. When I was checking out, asked another woman who had just begun her shift about the possibility of compensation. She wrote down my name and showed it to the first woman who rudely said, so I could hear, “I already told her I had no authority to do anything about that!”

TV doesn't work and pool looks smaller then expected

TV doesn't work TV doesn't work and pool looks smaller then expected

Ok hotel overall but room layout was horrible. Half the bathroom is out in the open and you can't stand in the bathroom and close the door hardly past the toilet. TV was old and didn't work. AC was great and worked for the most part but I probably wouldn't stay in a room like this again.

Great place to stay, excellent friendly staff

I like it would stay again. Breakfast was decent not too over to the top , basic. The room is comfortable and clean.

Yes

Exceptional

The price point awesome! The staff were very kind. Helped my husband and I figure out the train. Breakfast was really good

Everything was perfect besides the really bad room we got with extremely dirty carpets with large stains everywhere and a bathroom door that would jam when opening and shutting.

Clean room, lots of space. Very good breakfast. No body lotion or microwave in the rooms so I missed those but the spacious room made up for it

Roomy and practical

Everything was good just took awhile for the hot water to come through in the shower otherwise everything was great

Clean room

Breakfast was uneatable. Room was clean but the bathroom did not flush properly. The shower was not working well either. I stayed there for 2 nights and was out during the day and did not want to go back to the room.

The breakfast was outstanding, the staff was friendly and the environment was clean and comfortable.

Quiet location with excellent staff. Room was clean and comfortable.

The room’s air conditioner made things worse. It was loud and oddly placed, with the vent right next to the bed blowing directly on me all night. The bar experience didn’t help. My martini was poorly made, as well as expensive. Forty dollars for two drinks and the bartender didn’t seem to know how to prepare a Cosmopolitan, which is a pretty standard cocktail. The room layout was also odd and not particularly functional. Overall, the hotel feels very worn. The carpet in the room was dirty, and the common areas showed visible signs of neglect. The elevator almost closed on me at one point and it shook loudly. This property is in clear need of a refresh. Would not stay again.

The room was clean and quiet. The staff was ver professional and friendly. The breakfast was good.

Superb

I loved staying here my girls loved it and they want us to come back!! Everyone was friendly and kind especially Tony at front desk we came really late at night and we were tired he really made us feel welcomed!!

Great eveything

Nice large rooms comfortable beds and decent breakfast 😁 9 outa 10

The bed was very comfortable. Staff was pleasant.

Our room was very comfortable and had a section portioned off for a living room like area. The staff was very helpful and the breakfast was great. Plenty of fresh fruit, a yogurt bar, and oatmeal bar, as well as eggs and sausage links. They also had a decent gym. It had a dumbbell collection with a bench, a couple of bikes, an elliptical, and a treadmill.

Great price!

Spacious room. Great location.

Expedía is not the greatest when come to customer service

Superb

Our room was spacious and clean! The staff was very helpful and friendly…will return!

Nice room, bathroom kind of small, where the door just barely missed the toilet when closing it. It was clean and nice and comfortable. Would have preferred the breakfast to be open later than 9 o’clock on weekdays since we stayed almost a week. Otherwise great staff great location and very nice looking hotel. They had a little Starbucks set up there, but the machine was broken and they said the boss was gone for a week so that didn’t work. It would’ve been a brilliant idea to leave the regular coffee out all day so at least we had something.

Nothing…

Exceptional

Very good

The food was delicious!

The front office ladies and gentleman were very help and seemed to care.

Room was clean though

The breakfast 2 out of 3 days was not adequate because the number of people consuming food was much greater than what was offered. They ran out of fruit. bread products and milk. The choices were slim.

It was normal not to fancy, fair for the price

Breakfast was great, even had hot items. The staff were amazing and helped me resolve it quickly when we didn't have bedsheets for the guest bed. Hotel is very quiet, clean, and affordable. Easy access to I-88.

The Breakfast was not good the scrambled eggs two days in a role were cold as ice and the French toast was hard as a rock. The little bit of food that is hot or should be warm was cold cold, the fruit was ok a waffle maker would be nice or some pancakes, the toaster would toast bread or a bagel I ran both through 4 times and nothing sure wasn't toasted

Very good

Clean room, great staff- they were all friendly and accommodating. The area was nice, most things we needed were a 15-20 min drive. Breakfast was okay.

I enjoyed my stay , the room was a nice size and very comfortable, and clean I will definitely be staying there again. Also location was great off the highway. Breakfast was included in the stay. It Could it have been a little bit better more warm food options, other then that the stay would have been a 10 but im rating 9 to 9 1/2 .

The hotel was very clean, staff were amazing! The building looked like a few repairs are needed on the ceiling of the first floor. The kids had fun in the pool but it was very murky when we first arrived. Breakfast was okay, had options but not as many as other hotel breakfasts we’ve had.

I love everything about this property I recommend everyone to stay at the property 10 out of 10 it’s a 10 for me ….

Exceptional

Their was no trash cans in the restroom nor trash bags in the ones in the room .

Exceptional

Yes

Beautiful very clean hotel. Beds are comfortable even the pull out bed was good. Rooms are large. We enjoyed the weight room. Weights up to 60lbs. Pool was beautiful and clean. Breakfast was amazing!

For a short stay worked perfect with very helpful staff good accessible location

no comment

We stay here whenever we’re in Warrenville. The staff is excellent, the bedding and mattresses are very comfortable, and the WiFi is great.

Room was nice, and roomy. Breakfast was great. Staff were excellent. Pool was good.

Would like to have room service everyday instead of 2 and 5 days in between

Everything was good

Love love Hyatt Place. Consistently good, everywhere we go

Lots of noise, running, stomping and slamming of doors. Tv remote didn't work we asked someone to come and fix it and that never happened. Tv needs to be updated so them people can stream the millions of apps that are out there.

The staff members were professional and friendly.

Yes it was clean, and it served the purpose I needed for one night, staff were super friendly 😊

Friendly staff, clean, spacious rooms, comfortable beds.

You have the wrong email or the wrong person and I called to warn you guys.

The bathroom was very samll. The kitchenette needed a sink. Otherwise it was good.

Enjoy breakfast

Clean room, kind staff

Good breakfast Great CS....TY PAULINA

Powder qatery eggs, no waffle maker ir pancakes for families

Maybe consider updating but overall a nice, clean hotel with friendly staff.

It was ok. No microwave in the room and there was no garbage bags. And breakfast was ok. No so g

Room was very clean and the rest of the hotel was also.

Yes

Easy check-in and room was spotless. Continental breakfast had eggs, bacon, fruit, french toast, oatmeal, coffee, apple and orange juice. It was fresh and excellent.

Staff was great, amenities were average, the room needed improvement. Our tv kept loosing signal, one of our drawer handles fell off, the shower door was hard to open and made a horrifying scretch when we opened it. I was also super confused why housekeeping came in and swapped out our towels but didnt bother making the bed....weird.

Room was very clean! Front desk gentleman was so kind and helpful. Slightly disappointed there was not a microwave in our suite.

Disappointed at check in. They said Hotel.com oversold the double queen room we booked and they only had single Kind bed available that first night. We did switch rooms to double queen second night, but was inconvenient for us. One of two elevators wasn’t working during our stay, as well as a closed restroom near pool area. Staff was very friendly and helpful though. Rooms were clean and comfortable

Only negative of room is no microwave

I wasn’t able to check in or stay due to an illness in the family. I requested a refund, which the hotel was not obligated to give, but was denied, either by Expedia or the hotel (couldn’t be sure which one actually made that call). Consequently I did not make the trip and do not stay at the property. So, for my money the stay obviously wasn’t worth it.

Clean. Easy location. Safe

Amazing Experience!!

Clean room

Water bottles were not placed in the room, we had to ask for them.

Rooms need updates. Try to book 2 beds two different visits not available. Bathroom door sticks on toilet unless banged shut. Noisy in halls. Pull out sofa bed mattress too thin. Not greeted as a Hyatt member. Can't book out next visit at hotel only online. Bathroom sink in main area person in bed can't sleep while other person gets ready. Stayed here in 2017 just as lousy. More healthy choices needed at breakfast. How about plain yogurt. Coffee horrible!! Personal at counter not pleasant or happy, only one was check in person upon arrival. Again not even asked if Hyatt member and no positive reaction to being one. Will not stay here again! Why never any 2 beds available even in the future??????

The check-in staff was friendly. The breakfast was excellent (we loved the asparagus!!). Our room was spacious and the bed was very comfortable. It was disappointing that housekeeping didn’t come into our room the 2nd day or offer fresh towels. But other than that our stay was excellent.

Loved the location, plenty of restaurants and stores nearby. Breakfast was tasty

Clean

Close quarters in bathroom

it’s just ok

I tagged along with my husband on a business trip, and although the hotel is not normally someplace we would stay on "vacation," it was an enjoyable stay...clean, quiet, kind and helpful staff, easy to get in and out of, plenty of parking, pretty and spread out area of town, nice lake on backside of property that we had a view of, small gym with weights, 1 treadmill, and one eliptical, nice indoor pool area (we did to use) and 3 miles to a Whole Foods.

Clean room, great breakfast!

Breakfast was okay not much options but was hot and fresh .

Rooms were clean but bathrooms are tiny. Comfortable beds and pretty decent breakfast.

Big room, comfy beds, good breakfast, fun at the pool. Only complaint is that the trash cans had no plastic bag in them. Would be cleaner with one, considering I have a young child in diapers and I want to make sure I don't leave a mess.

The toilet didn’t work and reported and they didn’t fix it, the AC unit soaked the carpet next to the bed for 3 days. Left room came back and my door was left cracked open! Won’t stay there again

Friendly stall and crew . Breakfast is amazing alot of fruits and good food.

Staff amazing

Good

good

Very clean and comfortable.

I enjoyed my Stay

Staff very nice!

Quiet and out the way

Pool water was cold and smelled a little funky

Love it

Perfect

One elevator not working but mostly a nice place. No restaurants close.

We stayed three nights and we never did get any light cleaning service and no towels

Staff were amazing and room was beautiful

The bed was fine, The location was great for what I needed, but that can be vary from person to person. The price was good for when I booked. The rooms and bathrooms need an update.

No refund even though I checked right out due to the room not being as shown in the pictures

Breakfast options were just “okay”. Far from the city. Room is needs some fixing up, mainly the bathrooms. Other than that it was good and staff was good!

Hotel very clean and fully accommodating to our needs. Second stay and will return.

They in five night only make the room the last one. The breakfast is not good at all

Relatively new and rooms were clean and spacious.

First time i stayed at hyatt place was in 2012 then i stayed today and surprised to see there is no upgrade. Everything is the same way as it was 12 years ago. So disappointed eith the quality and the money i spent. I could have an excellent hotel at other place at the same price. I will not stay at any hotel of hyatt place.

Very nice place to stay. Will definitely stay there again.

Good stay

Everything was amazing one of the best comp breakfast I have ever had

The actual rooms were way better than the pic on the website. My family booked two jr suites for a week and we were satisfied. The location was great. The staff were nice the place was clean, there’s breakfast for everyone everyday. Only thing that we didn’t like is the shower head. There’s not a lot of pressure that came out of our shower cause the shower head was small and old. But overall it didn’t disappoint. Well come back and book again

Plenty of space. Mictowave in room would have been nice.

The breakfast items had very limited choices and the quality of preparation was sub standard.

The front desk staff were friendly and answered all my questions. The breakfast was good and had a large selection.

Staff is friendly and also have breakfast so a plus.

Terrible!

This Hyatt Place was easy access to the highway, quiet area, and clean.

Property needs some updating. Too old school. Dish hardly works. Restaurant is just the front desk person throwing something in the microwave.

Shower was leaking before spout, the water felt terrible. Lighting in bathroom was real dim. Bed sheets and blanket had blood spots on them. Fridge wasnt really cold yet set on max. Heat and AC was hard to control, either too hot or too cold, no true in-between. Checking in , wasn't told about using my personal credit card for accidentals. They should have used the card on file from the company so that inturned locked up what little cash I had personally.

Beautiful

when we come to naperville il we always stayed here. My husband had surgery so we thought we stay there. We noticed things are getting run down. The rm we had was not good, the rug was really stained, the bathroom door would not shut stuck on floor wouldnt shut without pushing real hard,the toilet did not shut properly. We also had a problem with an over book for two rms and they would not help us being booked third party. When we talked with third party they said we didnt have two rms booked no Idea what this is about still dealing with it.

It was very smooth check in and room was awesome and clean, hotel was located in quite area, best thing was hotel provided free breakfast and it was excellent, overall I liked the stay in hotel, in future this will be my first Choice in Chicago.

The property was in a safe place

Room was decent. but noisy! I was in a 2nd floor room away from the elevator, but the guests directly above me either had children jumping off the furniture or were building their own tree house! LOL.

No one came to clean had to keep asking for towels.

Problemas al hacer el chekin, problemas por mi mascota etc. se disparó la alarma de humo y tuvimos que salir todos 3:30am hacia afuera y luego el aire acondicionado a las 6am se apagó.

Nice stop, easy sidewalks for some walking outside after a long drive. Breakfast was the best on our 7 night roadtrip of all the hotels- fresh fruit and French toast sticks kids LOVED.

The lady at fron the desk was so nice, the hotel was comfy and just enough space for me and my family it was 6 of us , the breakfast was average but filling, hotel was very clean. So much to do in the area we had a very amazing time. I want to go back can't wait

Everything thank you

The property is outdated, with worn carpets that are in serious need of cleaning or replacement. The bathrooms are also old and in poor condition. I was moved between three different rooms during my stay. I would not return and do not recommend it.

This hotel was pretty nice and a great place to stay for a family of 5 but it’s starting to show a lot of ware. Carpet is worn and stained. Furniture scratched up. TV is old and small for the room

The stay is always great. The breakfast bar is phenomenal and the staff is so exceptional.

Great place

Staff not

Place was dirty

Great! No complaints! Will be back!

Insufficient room items. Missing coffee maker part that front desk did not address. Bad experience overall.

I was not aware of the $50 hold on my credit card on top of the $300 I paid for the room. When I did not have that, I asked if I should just cancel. The desk lady said I would have to cancel through hotels.com, so I tried to. But when the hotels.com representative tried to call the hotel about the situation they said the Hyatt person hung up on them. I lost $300 because I never got to go into my room, or get a refund. Neither Hyatt or Hotels.com were able to cancel my reservation or compensate me for a later stay. The Hyatt representative also told Hotels.com that I was a no show. Lying.

This is one of the best hotels I've ever Stayed at and friendly staff they went Above and beyond.

It was clean and comfortable.

The refrigerator did not work, the tv stand outlets and hookups did not work. We called down for assistance and no one ever came. There was also 2 dogs in room next to us who barked a lot. Breakfast was great and service outside of repair was great. Not worth the price though.

Good price, clean room, and the breakfast was fine. Convenient location for us. However, the refrigerator didn't work and even after I reported it, and they assured me maintenance would address it, they never showed up. The room set up is weird as they have the sink just opposite the bed, so it is hard for one person to get ready without waking the other person up.

Big room

Friendly staff, delicious breakfast

Great stay and excellent accompdations at the front desk.

1st night (Friday night) just got the children to sleep after 1200 mile drive only to be woken up by fire alarm and evacuation. Only time to grab a blanket and the children in pajamas and the cold 47 degrees until fire dept cleared the building. 2 small children terrified and were hard to console with fear that hotel would burn them. Not hotels fault but unfortunate this 1st night. Sunday morning 730am fire alarm again. No offers for the inconveniences, no apologies, the staff was very dismissive about the situations. Only one team member Sunday evening acted as if he understood the trauma and fear the children were experiencing and offered to mention to manager the next day. We have never heard from the hotel or the chain.

Nice and clean

The bath room was very small with no basin inside the washroom

The walls are very thin and you can hear the neighbors easily. If you are a light sleeper, ear plugs are recommended. Hotel is in a great location. Nothing is close enough to walk to, but plenty of restaurants and shopping are just minutes away.

Great breakfast and friendly staff.

Very nice, accommodating staff

Easy checking. Housekeeping brought requested items in a timely manner. Clean and plenty if space.

good experience. front desk person/bartender very nice.

The staff was very friendly and helpful.

It was so comfortable experience.

Always clean, great breakfast and friendly staff

.

This hotel was and is not up to par it’s lacking updates the internet was not the greatest they don’t have any microwave in the room I would have to go downstairs to warm up any food the bathroom light was dull and the noise from kids running and going in and out of the room until 12am and waking me up at 7am todo the same thing.

Great staff

Cleanliness was something the hotel lacked. Front staff could be more available.

The breakfast

Very nice suite room for a reasonable price.

Clean and smelled good. Good for this level of hotel, staff was nice.

Friendly and accommodating

Its ok

Overall it is a fairly good hotel. The only disappointment was that the floors seemed to be relatively thin so that the very noisy group in the room directly above ours kept us up for half the night.

Nice stay for my daughter and I. Very friendly staff and clean rooms.

The bed was very comfortable and the room itself was great! Limited food options, though.

It was pretty nice the roo.s were huge liked the big couch

The Gym seated bicycle was damage, Eliptic runner machine out of order, hand sanitizer empty..wao

Sleeping was difficult. Sheets and pillows are of lower quality

Check in and other basic services were as expected. Breakfast was ample, but needs to go until 10:00. Out room was by the HBAC and was noisy at night from the fans. Otherwise, the room was nice.

Hotel was old and dated. The suite was uncomfortable. Shower, bathroom was extremely small. Had to stand in the shower to close the bathroom door. Room hvac system had no ability to run the fan to circulate air without heat or air on. Air was dry and stale making it difficult to breathe. Shower floor was in disrepair and appeared to have mold in the tile. Counter was broken and furniture had a strange odor. Would not stay in a Hyatt again!

Stayed there 6 days and had to ask for the room to be clean, Faucet made noise and the water was scaulding hot and took a while to get cold water.

Paulina was the best!!!

Very good place

So bad we couldn’t stay there!

Super clean with friendly staff!

Friendly and resourceful staff, clean, quite and spacious room.

Comfy room, Yummy breakfast, Decent price

When I arrived they charged my card, and it has been over a week the charge is still there and no one will contact me from the hotel to explain the charges.

Staff was so friendly

Check in was super easy, staff was extremely friendly.

The a/c a bit noisy

The door to our room did not shut all the way to be able to lock the deadbolt. The bathroom door was not hung properly and dragged on the floor.

The lobby needs more lighting. It felt too dark. The bathrooms also need better lighting. It was just to dim to see in the shower. Otherwise, the staff and rooms were awesome.

It was a good place for our group to congegate sfter a wedding. Nice community toom.