Hilton Garden Inn Naperville/Warrenville

Our room and the elevator carpets really smelled. Also the mattresses at this hotel are very uncomfortable.

Nice hotel and staff was really nice ! Definitely stay here again

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The hotel was good enough. A little pricey for having old carpeting all over the elevators, hall floors and rooms, but it was not bad. The staff was great and very helpful. Breakfastmade-to-order omelet was yummy. Good location.

Location for us was excellent. I wish there was a hot tub

There wasn’t bedding for the sofa bed we were three people clearly requested in our reservation. then the bedding arrived and was broken. I requested another bedding set and finally arrived. Later in the evening i requested to freeze some ice packs to keep my medicine refrigerated during our trip and the following day the ice packs were not frozen. So I had to wait for hours to get the icepacks frozen so I could travel. Really bad experience

Minor issues: The room was fairly clean. There was some dust in the bathroom, furniture and candy found on the floor under the table from the previous guests. The room was cleaned during our stay, but they did not restock our toilet paper.

There was no one else at the bar, and I did order two cocktails and a soda. I did not leave a tip and that is not a typical response from me, but really bummed in the treatment.

My bed looked clean, but you could see the space between the headboard and the wall hadn’t been touched in a while. I’d think it would be vacuumed every now and then. I’m not expecting anyone to move furniture every room clean for quick turnovers. As I lay in bed, a fairly large black spider crawled over me. That was a bit scary, coming from a person who has a fear of bugs/insects. The staff were friendly during check in and check out, so that was a nice experience.

The staff was friendly; $35 for breakfast was excessive IMP; I am not a frequent customer of bars so no comment.

This hotel is a company favorite as it is close to our world HQ. But we do have many choices. Over the last 10 years the owners have worked hard to keep the Hilton promise. I’ve never had an issue that wasn’t addressed immediately and with earnest commitment. I feel like my business is valued.

Clean room. Pillows were squishy, two nightstands and makeup wipes available. The wall mounted shampoo was empty though. I do appreciate that the bath products are sulfate and paraben free! Breakfast seemed pricey considering how many trendy brunch places are in the area. Parking was easy. Cat and dog friendly so keep that in mind if you have allergies. Staff was friendly and busy upon check-in. No staff at desk for checkout.

Clean room, friendly staffs

Yes it was clean and safe

that bed is very uncomfortable

Dirty room. Incompetent staff.

No

staff was not that friendly

Friendly staff, clean rooms

Everything was great except the incident where there was rodents in the bathroom

mildew in the shower

Clean Rooms

I wanted to extend my heartfelt thanks for the outstanding service provided by during my recent stay. Her professionalism, warm attitude, and swift assistance with every request significantly enhanced my overall experience

I didnt use the pool

Clean, well arranged room. Good service and friendly, helpful staff.

Having to call the luggage carts through the side doors because their front door was blocked from the cold

Big tv. Hot water. Comfortable bed.

I didn't have hot water for my shower.. Halfway through the hot water cut off! And on top of that, they had 2 water bottles in the room with a sign that said complementary, but then they charged me $6.50 after I checked out! Apparently I was supposed to just know that it was for Hilton members only! The bed was comfortable. That's about the only good thing I can say about my stay. The staff was nice enough...

Perfect

Pretty typical hotel. Bar and breakfast was pricey.

The thin walls, I heard a men coughing all night

Clean room with pleasant staff

It’s pet friendly. 3rd floor hallway smelled like dog. My room hadn’t been vacuumed. Hallway and elevator needed vacuuming, along the walls too. Found hair laying on mattress sheet so slept in other bed. Pillowcases were wrinkled, like they’d been used.

Short visit! But nice hotel

No hot water for our showers. Heater in room didn't work very well. Bed was not comfortable. Staff was friendly and helpful though.

No Hot Water in the room to take a shower. When I complained, all they would offer is 5000 point back (which wind up in Hotels pocket) and a free yogurt to go.

Good location, close to all restaurants. No comments

Everything here is excellent snd nice, as usual.

Clean, comfortable, and just as expected.

The staff were pleasant and kind. The rooms were okay.

Wonderful staff and it was very clean.

Great place

Garbage in the parking lot

Good breakfast Coffee & tea all times of day

Excellent!!!!

Staff was great. Room smelled a little funny but was ok.

NOT EVERY WEDDING & SPORTS TEAM STAYING HERE NICE STAFF & BREAKFAST

Hotel was great for what I was expecting given dogs n cats were allowed. Good condition, just could use overall updating to the decore

Yes the did

Staff is extremely friendly and location is convenient

Staff was great and polite. Room was cleaned.

Asked for a late check out. Definitely you so much. The room wasclean, staff Definitely nice. Definitely will stay here when in town. Thanks

Everything here is just as I expected. I appreciate all of the staff, amenities and quality. I will definitely come back. Thank you

Good experience

They do not offer free breakfast and it was not worth 15 dollars.

Overall clean hotel with good amm

Amazing stay!

N/A

This is the best 3 star hotel in the area I think. Nice amenities and great room.

Isaac was very nice and helpful! Hotel was a little dated but clean and quiet. Spacious room and I liked that there was a mini fridge and microwave.

Great

Very good

Nice clean room with a comfortable bed and quiet surroundings.

👍

I stopped and talked to staff about cleaning the room. I had the front desk person. Tell me that they do it every other day and I was on the list for that day, but they would call and make sure that my room was attended to, and that was because I needed towels and wash clothes that I even stopped and asked Needless to say my room was never clean from when I got there Friday till I left Monday morning

Clean facilities and nice bar and food options. Staff was great - especially the bartender.

We stayed 4 days and everyone and everything was great. From check-in to breakfast to maid clean up to delicious hot tea available 24/7!

It was so refreshing to walk into a hotel and feel like you got a steal of a deal because of how nice it is for the price. Everything was acceptable. The only thing I wish is that breakfast was included in my rate. I didn’t want to pay the extra $15.

We wished there were a jacuzzi. :)

We can hear everything from the room Nextdoor, the talking, snoring if like they were in our room.

Staff was great elevators could use some work

The bed sheets smelled like an “old man” sweaty? They smelled dirty and not fresh. We were also charged 2 charges on top of our Expedia charge and have reached out to find out why and no one has called me back. I didn’t like to join Hilton rewards just to use the WiFi.

This property is a hidden gem, so close to shopping and the freeway. There are so many amenities, like the breakfast, coffee in the lobby and bar. They also have a convenience area for the things you may have left behind, or when you needed an ice cream cup in the middle of the night. We highly recommend this hotel.

Always a pleasant stay!

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It was quiet and clean. Could walk to nearby shopping if you wanted. Internet access was good. Easy to get around the neighborhood.

Good

What can I say it was an amazing stay friendly staff, dining options and nice sitting areas outside to enjoy the weather and close to target and Starbucks as in walking distance

Smelly Carpet. No Water bottles, . Alternate day cleaning. I didn't expect in they I will be asked to clean clogged toilet in my room I was handed over plunger upon complaint. No compensation Staff is cold and conveys careless management

Pillows were way too soft (a trivial complaint, but we would wake up with sore necks and aching backs)

quiet, stily , good price

This is a nice property and we were treated well. There were some maintenance issues that need addressed. My sister's room had a clogged sink drain. Apparently it has been clogged for a while but nothing has been done about it. My bathroom showed evidence that it was either not scrubbed prior to my taking over the room or it was just gone through the middle. There was soap scum on the glass doors and splashes all over the mirror. But I liked that my room was quiet and private. Staff treated us well.

Elevator not working all weekend. Rooms are worn. Not up to the usual Garden Inn. Staff were friendly but ineffective at solving problems.

No free breakfast in morning

very quiet, good location

The shower wasn't cleaned and was awful!!

I would not recommend this facility for the price.

The room had a strange odor that we have no idea what it was and it felt humid. Facility could use updates as it felt worn out compared to other Hilton Garden Inns. Cost of room didn’t equate to the quality of the room.

Easy checkin and check out, free on-site parking

In town for a wedding and only stayed 1 night, but it was a nice hotel. Only 1 problem 8 in the morning housekeeping knocking on door and we were still sleeping. No idea why they would do that??

Location was great for my event staff helpful and room was clean

The stay was awful, pool was dirty, breakfast was awful silverware was not clean, toliets didnt work, tub would not drain. Cigarette butts all over dog area. They staff was rude and poorly trained. Over charged for incompetence management. I travel all the time and have never been so disgusted by a hotel. I stay at many Hilton Garden inn and usually brag on them but not this one. Hilton i feel has a great brand this is not up to par at all. Find a different hotel if you can.

Bryan at the front desk was great. Friendly and helpful. He is a great asset to the Hilton family. The property is clean and smells great.

Was not a great experience!

Fully booked night because of a wedding, had one guy up at the front. Room smelled like cat pee and because of wedding, no other rooms were available. A concentrated spray was done throughput the room which only resulted in a headache. After Expedia tried to contact them, nothing was done. Extremely disappointed since I splurged for a "nicer" stay.

When we moved the pillow on the couch there was a balled up dirty sock. So gross and nobody wanted to pull the couch out to sleep on it. So 3 of us slept on the king bed.

location

The rooms smelled like B O. Bathtub in the shower was small and Angeled in so was very uncomfortable standing in shower.

Given the premium price point, I expected a higher level of care and attention to detail. In fact, I’ve had significantly better experiences at competitor hotels for a much lower rate. While the front desk staff was courteous and the common areas were well maintained, the condition of the room unfortunately overshadowed the rest of the stay. Hilton typically provides reliable quality, and I hope this was an isolated lapse. That said, consistency in room cleanliness is essential, and I would urge management to review housekeeping standards to ensure all guests receive the level of experience they’re paying for.

Pretty old and worn out and definitely needs an upgrade. Poor service from the hotel staff. My room was not cleaned by the housekeeping for 4-5 days despite repeated reminders to be at least cleaned every other day as per their policy. I was told that the housekeeping marked it as cleaned when they actually didn’t clean. Another incident, I went for breakfast and the lady stopped me and said I couldn’t. I told her I paid extra for breakfast during my stay and then she looked up my name and said it was okay. I advised her to first check before you tell a guest not to have breakfast. She got upset by it. Too

I liked being on the 5th floor and looking out the window.

Clean and excellent customer service

Our stay was decent. Clean rooms, comfortable lobby. The pool was tiny but adequate for the kids. Location was where we needed to be. No complaints, especially for cleanliness, which is hard for me. Isaac at the front desk was really fantastic.

The comforter on the bed was dirty

Had to cxl @ last minute still go charge. Family emergency

Very nice location! Room very clean! Loved the walk in shower! Staff was very friendly and even though there was a hockey tournament going on in the area, things were very quiet at the hotel. And our room was right across from the pool and we were never disturbed by it!

The guy who checked us in was so kind and friendly with a good sense of n humor. Sorry, i forgot his name

The pool was so cold and not comfortable to be in.

Awesome

This property was very clean upon arrival and I’ve stayed here before however I don’t think they had enough help because no one ever came to clean my room.

Did not know it was “pet friendly”. Our room smelled like cat urine. We came in late, exhausted, thought it smelled. Had to do a quick change and had to leave. Came back and yes it was it there. We were so tired we thought we’d get used to it. We didn’t. Had to leave by 7 am. Mentioned it on the way out. The gal at the desk was very apologetic and told us we could have changed rooms. Also offered us breakfast, which we didn’t have time for. We are not ones to complain, but, this time we should have said something right away…

Easy check in, quiet, clean and comfortable rooms.

Delightful

Very decent price and quiet place to stay a night

Awesome

We were required to pay approximately $19 extra to get a barrier free room. The room we were assigned was a typical room that was the same as every other room except it had some kind of assistive unlocking for the room door and it had a shower in the bathroom. I have had cancer of the spine resulting in nerve damage in my legs making it difficult to rise from a typical toilet without proper grab bars. The toilet in our room was not at an ADA approved height and it had no grab bars. The shower was nice but again did not meet ADA requirements and had no usable grab bars. Clearances and mounting height throughout the room did not meet barrier free standards. We might have accepted inadequacies, but I was insulted to have to pay extra for a "barrier free" room when in all aspects this was a typical room with a shower instead of bathtub. Hilton Garden Inns should be ashamed of this type of facility/service.

Good

We would have liked fresh towels every day.

The room had dust and showed that it hadn’t been clean thoroughly. There were also some dead bugs in the bathroom. The bed seemed to broke and slightly slanted. Also, throughout the night my phone would ring once and the. Stopped. This happened about 15 times until I unplugged the phone. Won’t stay here again.

Very pleasant place to stay.

The staff was awesome. The rooms was clean

Close to a hospital where we visited

Great location, clean room

no complaints great place to go!

The stay was just ok. Our room had an odor to it, and our shower was not clean. But the stay was just over night. The staff wMas friendly and helpful.

Grout in washroom was dirty, toilet would not flush properly and breakfast ends at 9:00 . It was New Year’s Eve and we slept late and when we woke up at 8:50 we were told we had ten minutes to eat.

The room smelled like onions and the bedding and towels looked dirty.

The front desk staff are very helpful and accommodating, the hotel is updated and clean and rooms are quiet. I asked for a particular room (quiet) and they found a great room for us.

Always enjoy staying at this location. Enjoy the ease of access and atmosphere. Staff was friendly. Room was spacious and clean.

Wonderful place for R&R. The beds are so very comfortable and the place is very clean and quiet! The only improvement I feel needs to be done is having softer towels!

When we were able to talk to the front desk, they did hold onto our item, luckily, and when we came back a few hours later, while they were not apologetic in any way about being unable to check us in and making us come back later, we were able to actually get checked in and up to our room. It's close to the highway, which was convenient, and if you're not looking for something fancy but just a place to lay your head at night, this works. The shower could've been a bit cleaner, but otherwise, it was basic but workable.

The rooms and the bed were nice and comfy.

The staff is very nice & helpful. Room is clean,property is clean

Mattress was too soft.

Second stay there. Breakfast should be free!

It was clean, and service was great

🎄

It was ok but customer service was great

Brian at the front desk was very nice and welcoming

Clean and quiet with a nice bathroom and comfy bed. Within 10 minutes of everywhere we wanted to go so nice location for us.

In general, it’s a very nice, well-kept property in an excellent location. We thought there might be some plumbing issues with the room, but not so bad that it prevented us from using it. See above.

Nice property / could be better with improved beds and pillows.

The property was nice and clean. I did like that I got charged $50 more than what I was quoted. But I need the room to rest before I had to go back to work that night

Bedding had slight staining on comforter.

Clean and well run

The bed was very uncomfortable & the pillows were very thin. The bathroom appeared clean at first glance but there were a pair of contact lenses stuck to the counter right next to the sink. This made ne doubt the cleanliness of the room altogether. Apart from being in a good part of town, this was not up to the Hilton standards I've come to expect. VERY disappointed.

Great property

- The shower floor had chipped paint, so I did not feel comfortable taking a shower. - The bathroom was dusty and disgusting. - Staff used *way* too much fabric softener on the top blanket, and we had to hide it in the closet. - The pillows were so soft, that they were uncomfortable. - The phone in the room was inoperative, could not call the main desk for an additional pillow and blanket. - Staff overbleached the sheets so it was an overwhelming smell. - The room was sprayed with some kind of air freshener that was also overwhelming. - Demanded $16 for Breakfast. Went to Starbucks across the property for $10 instead. It was the worst experience hotel stay ever. The staff was unapologetic and would not do anything to offset the bad experience. They kept blaming us for using Expedia for reservations. AVOID BOOKING WITH THIS HOTEL!!

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Plenty of amenities right off the property to enjoy. It’s a Hilton, nuff said

Awesome staff

Value for money

Clean and great staff!

A great place to stay with good restaurants around

Cleaning chemical smell from mini mat in both elevaters is so strong. Other than that, it was so great.

Everything was great!

I use to come here monthly before COVID. But the price has been climbing so I found other places. But this time around I felt I needed to give it a chance again. I missed the traditional steak dinners, the drinks and atmosphere. Always so quiet and clean, till I found mold in the shower stall. But everything else has been pleasant. It may sway me to do my monthly, stats again..

No ear cleaners or body cream .

No complaints, will definitely use stop again if ever in the area.

It is a comfortable place for us to stay. We will be back!

Rooms need a revamp. Pretty outdated rooms and the bed and linens need uplift as well.

Good location, good price

Stayed directly across from the pool. Too noisy on that floor at that location. Pool made the rooms near it smell a little musty.

Quiet, super easy parking & friendly staff

Nice location

Beautiful lobby, Friendly staff

Good service, comfortable room though it smelled a bit, 5th floor but we were able to open the window which was great. Only bad thing, no continental breakfast.

Spoke with manager on the last day. She was very nice and apologized. She gave us a free breakfast. That kinda makes up for getting towrls and toilet paper.

Awesome

Love staying here!

Extremely kind and genuine front desk and food service staff - and housekeeping staff - everyone was great! Place is keen, crazy convenient to expressway and quiet - a great choice!

- The room had a stale musty odor - The hotel forgot to add my name to the breakfast list, which i paid for during booking on Expedia. When i went to recieve the breakfast, the staff member was very rude and all but accised me of trying to steal a free breakfast necause they screwed up thr list. I never got an appology and she bluntly said that they "had" to give me a breakfast??? Wyf does that mean? I paid for it the day before.