Hilton Garden Inn Warner Robins

Room was very clean, hot tub an pool was very nice. Everything about this hotel was amazing...

I had previously that day had a reservation at another property in town that was booked by a friend for us, that was a terrible place to be so we left and booked at the Hilton Garden Inn, I should have just done that from the start being a Hilton Honors member already and knowing the properties they have are excellent. The room was clean, the hotel itself was welcoming and the staff was very pleasant and helpful. a special note that Ms. Tracy in the breakfast area was awesome and it was a great experience !

Room cleanliness One worker cleaning floors around checkin desk was very rude. Told us we could have taken another way to elevator. Only other way would have been to go outside and go to another entrance. Was cold and seemed mad at us.

The hallways and elevator reeked of pot and burned my eyes and throat! Totally disgusting! Also, when we booked on Expedia it stated that breakfast was included, but it wasn’t! Very disappointed with Expedia and Hilton!

Everything was great.Staff was very gracious.we had a great stay

The room was macula ye with the exception of the air vent. It was very unnerving because you could see pieces of dust blowing off of it as the air conditioner ran. The water level in both the hot tub and the pool was very, very low. There was no signage that you could not use it but the level of the water was so low it made enjoying the hot tub very difficult.

This hotel is extremely clean and convenient! They have everything you need! Best hotel I have stayed at.

Was clean It was ok

Great food, staff, bar and hot tub! We had a great stay!

Nice hotel rooms are good

The hot tub was down and of course the information was not provided when reserving. The hotel looked old and not too clean.

The hot tub was not working. The reason I booked this hotel was for the hot tub. Hotels should have something posted online if stuff like this is not working.

The room was clean, The front desk clerk I can't remember her name was AMAZING! CUSTOMER SERVICE WAS SUPERB!!!!

Super nice staff. Good food

Ask for assistance on operating the television and gentleman that came to assist me made me feel like I was interrupting his day

Room smelled like mold

Did not use pool. Room was very good. TV was awful. Very limited what to watch. Refrigerator was off when we got to the room.

Clean spacious rooms. Would stay again.

great

The room was perfect and the customer service was above and beyond!

Staff was nice. Lobby was cute. Beds comfortable

There were actually several Hilton buildings in this same area. We ended up going to the wrong one at first. But the lady there was very nice, gave us clear directions on getting to the Garden hotel. The inside was very clean and beautifully decorated for Christmas. We took several pictures in front of the Christmas tree and over where the fireplace was simply because it was such a nice scene. The guy who checked us in is Marcellus, super nice and funny, and he later sent a text to check and make sure that everything was still going well with the room and settling in. So I really appreciated that checking in on us after the hotel check-in. I was staying there with my 2 nieces. As part of a wedding group, they needed to get to the rehearsal early in the morning so that was why we're staying at a hotel in the area. But it was a wonderful experience, very happy that we did that instead of trying to drive in the morning.

Nice stop on the way

Staff were very friendly and accommodating.

Nice facility will return again

Room is nice. Hallways spacious. Checking in was a little long.

Spacious junior suite, comfortable bed, restaurant on site with a little entertainment and the indoor pool/spa area. Nothing stood out to dislike.

Always enjoy staying here. Convenient location, cordial staff and updated property.

Bar service was very slow.

Too austere, more like camping out

Staff was exceptionally great!

It was a very pleasant evening in the bar and quiet room.

The staff was super friendly.

Awesome every time I stay there.

We had no hot water Friday night and it was too late for anything to be done. We had no hot water to take a shower this morning. We left without taking a shower. The check out lady said that she would tell maintenance. We left without anyone doing anything. We will not be back.

The staff is very friendly and welcoming 😁

Done quickly and very tasty. The service was outstanding! Everything as great!

We loved the property and room and staff were great. The only con we had was that the website said breakfast included, which was not correct.

Staff was nice and helpful. Breakfast was good. Nice hotel.

Fabulous. Had best band ever with popular folk, pop, country. Nice simple menu and bar. Breakfast freshly cooked. So clean and newly remodeled. Loooved!

Customer service and cleanliness!

Great property, friendly staff and nice bar

My default hotel when visiting WR, clean, good location and friendly staff.

Excellent hotel.

Not too far off the interstate for a good stopping on the way to Florida.

My husband and I stayed here. It was more than what we expected. Very clean. Staff was very accommodating and friendly. Beds were comfortable. Coffee maker in room. The only complaint I may have is when we entered the front instead of it sounding like a nice quiet lobby, it sounded like a loud club. I had a hard time hearing the girl trying to check me in. She was very sweet though. Will definitely not let that hold me back. We will return

Great hotel

Staff was friendly. Loved the decorations at the hotel around the holidays and the fireplace. Felt very inviting. We got a junior suite and we loved the oversized room with good lightly. Most hotels have very poor lighting. Breakfast was too expensive for what you got and the quality there of. Typically we stay at Hampton Inn but did not have great reviews in this area and thus we stayed here instead. But Hampton Inn has breakfast free, or included in the great price AND they have more food that looks better. They offer freshly made waffles and almond milk for my coffee since I have inflammation response to that non-dairy creamer that is offered (I believe it's something like CoffeeMaid). The food was cold and I literally had crumbs to pick from for my scramble eggs. Then there wasn't much other food to take the place of that. So highly disappointed at the breakfast situation. And we pick this hotel for the breakfast because we had a wedding to go to that day and didn't want to worry about traveling elsewhere for food.

The staff was very kind and sweet! It was our 10 year anniversary, and they were kind enough to bless us with a meal on them! We had been in Florida with disaster relief! They we're absolutely wonderful! We also had a blast playing music trivia while we ate! THANK YOU ALL SO MUCH! The price was a little to high.

It was an excellent property

I was very satisfied with my stay at this property. I wouldn't hesitate to stay here again. Just disappointed, no complimentary breakfast.

Exceptional

The room was dated & half clean. I won’t stay at this property again.

Friendly staff

Close to restaurants, stores.

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Tub anti slip could have been cleaner than it was

@

The bar. The staff when I checked in I asked about the jacuzzi . The desk clerk didn’t say anything about not have on in the room. And after complaining about the jacuzzi. The hot tub by the pool was broken down also. They didn’t want to refund me .

This is an old building thats under reconstruction. The price of 160 per night in a old room that smells is ridiculous. I would expect free breakfast at that price. I will not be going back. Props to the newly revamped lobby just wished the colors were more up to date.

Pet fee wasn’t charged with reservation. I have never paid $360 to spend the night in Warner Robins, Ga. My Goodness go to any next that is more than an oceanfront hotel room any else! way cheaper with no surprise fees.

The hotel was extremely clean. The rooms are beautiful and bathrooms were cleaned well.

The key to my room was improperly set up, meaning that when I am darn tired - and a bit stressed, Ii had to return to the lobby to have the error corrected.

👍

Would love to provide pictures. Huge biological stain outside our door that we had to step over to get into room, hall way filled with workers and jackhammering tools, both pool and hot tub dirty beyond use and in room coffe maker didn't work. Both outside doors left propped open for workers going on and out during day left open after they left. I closed them for the safety of all of the guests at approximately 930 when returning from a fabulous dinner. Only above quality thing we experienced. Room quality also differed from online pictures.

My only criticism is an exorbitantly high pet fee. The property is advertised on Expedia as pet friendly, but no pet fee is stated until you check-in. The grounds around the hotel were not groomed for walking our dogs. Reduce the fee or advertise it but don’t spring it on the customer. Bad business practice!

The front desk representatives and Sharde at the bar were amazing! I celebrated my daughters birthday with a hotel sleepover for her and friends and the staff was so friendly and accommodating. The rooms are large and the beds are very comfortable.

Very clean. Can walk to stores.

Hot tub not working.

Awful front clerk. Not available for 30 minutes, no where to be found. Called corporate they were no help. Because we booked through Expedia, they could not help… just awful. Clerk made some completely joke of an excuse. Awful , did I say it was an awful experience

We stopped for one night on our road trip. Staff was extremely helpful and nice. We wanted to watch football but we couldn't find the correct channel and the man at front desk was very nice trying to help us. We will stop here again.

Nice hotel. Just as described.

Room was clean, however when I was packing to leave I saw a roach. Honestly only one I saw during my stay. Really enjoyed the pool however there was rarely any towels and when we asked for some my other half was met with a little attitude. Overall I have found Hiltons are usually pretty nice and accommodating. I would stay here again. Restaurant was delicious and Jordan is a wonderful cook!

I saw a roach in the bathroom the first night however everything else was fantastic. The staff great Peggy and Grace were the best.

The hotel was located close to a lot of restaurants and stores. Hotel room smelled musty and cleaning people left their dirty rag in our room. The pool and hot tub room were unbearable to breathe with the over abundance of chlorine which we would have thought the spa and pool would be clean but very old and dirty. When checking out we and other guests told staff the coffee was empty and the staff members that were doing breakfast replied to my husband “you’re interrupting a very important conversation.” Needless to say we do NOT recommend this hotel.

STAY WAS EXCELLENT, COFFEE MAKER DIDN'T WORK, OTHER THAN THAT, I STILL WOULD HAVE STAYED. THANKS.

Wonderful! Love the onsite restaurant, we brought our food to the room and then a nice dip in the hot tub! We were traveling home with our little dog after helping a family member relocate to Florida. Nice amenities after many days on the road!

Nice shopping area

I had a pretty decent stay at this property. The room was clean and I had no issues. However , I was taken a back on how outdated everything in the room was for it to be a Hilton hotel.

Quest should of had a comentarly breakfast The fact this hotel do not offer comentarily breakfast for the guest considering what we paid for a room

room and cable Was there Wednesday to Sunday. Requested room clean on Friday noone came. Informed desk and they requested for sat. What was point when I'm leaving sunday. No Ice machines working on all floors til Sat and there was no a/c in hallways of all floors the entire time. Def not Hilton standards and I'm a Honors member. very disappointing. Paid 1k for the time there def not worth it.

Enjoyed the stay

Very nice sitting areas to visit with family members. Comfortable beds. Breakfast cost with little choice.

Great location and really nice hotel! Really happy with our choice.

Great stay the only bummer was the hot tub not working. Other than that everyone was friendly beds were comfortable and spacious. Would stay again my husband has a ecv vehicle and easy to get around pool area

Very clean

My first impression was What a beautiful hotel. The staff was awesome. The server @ breakfast on 11/12/22 during breakfast was so sweet & helpful. My daughter & her friend both left something behind there & they called me that night to tell me & give me info on how to get them back.

NA

Our room was mistakenly given to another guest.socheck in took a little bit longer than normal . Manger took care of it and comped us a free breakfast . Front desk staff was very polite and accommodating. The restaurant was not so good no menu is very limited out of several items ( no bacon ) really breakfast with no bacon . Server was not very friendly order came out wrong and food was cold we watched it sit in the window for several minutes before we got it and server never came back by for refill on coffee I had Togo up and get it myself overall stay was not standard for a Hilton Garden . We travel this was often on our way to Florida and will not be staying at this one again

Carpets in hallway and room dirty, no shower curtain, bathtub dirty, AC not working. Expect more from Hilton.

I try to stay at Hilton Garden Inn when on the road for work. Very clean hotel and friendly staff!

Very nice stay. Lots of amenities. Close to a lot of convenient stores

Bar closed at 9:00 pm stating Covid rules, corporate need to update rules.

As always, Hilton did not disappoint

Wrong room style. (Staff did try to be accommodating but I know now NOT to use third party booking. Not as clean as I remember. You pay for multiple days but room is not cleaned each day.

Kids enjoyed the pool and hot tub. Restaurants and stores conveniently located near the hotel. Breakfast was good.

No problems!

Great location. Close to restaurants. Breakfast was good.

The hotel, room and environment was a step above the normal hotel environment. There was nothing I didn't like

When we first arrived, they put us in the wrong type of room. Turns out. It wasnt their fault, but the fault of the website that sent the info over. Everything was sorted out and the stay was pleasant. Cleanliness and comfort were great. The one downside was we tried to eat breakfast in the dining area, but the waitress never came to our table so we finally left. I wouldnt worry about breakfast during your stay unless you dont mind waiting a while.

Such a friendly staff! Would stay again! Thank you

Great hotel. We stopped after long drive, couldn’t drive any further. Check in was quick and informative. Nice to get to choose what floor I wanted to stay on.

The hotel is beautiful when you walk into the main entrance. When I got there to check in there was a $20 incidental fee that I was never informed of before booking. Got into the room and it was so basic for $204 I was expecting at least something a little more spacious. Killed a roach in the bathroom after being there for about 2 hours. The indoor pool was disgusting and the hot tub did not even work and that was my main purpose for booking here because of the hot tub. Breakfast was not good and on top of that they tried to charge me for it and I included it in my booking. Not to mention I had to get my key to the room reactivated several different times. We were extremely disappointed. I would not recommend this hotel to anyone at all!!!!

the hotel looked run down and very dirty.

With the seemingly up to date lobby area, I was overwhelmingly disappointed with the condition of the room. While the room was fine- soft beds, clean bathroom, etc... the decor looked like a 1990's Hampton Inn.

Nice clean place to stay in the area. Suites are spacious.

I took three kids to Perry for 4 days and picked this Motel based in the indoor pool. When I checked in, I still wasn’t told the pool had never been reopened from the start of covid. When I did finally ask about the pool, I was told it was closed but he fitness center was open.....I was like, do you know anything about kids?!? I don’t understand why you wouldn’t advertise that the pool was closed so I could pick a motel based on my requirements.

Blood spit on the comforter but the staff changed the entire bedding as soon as I notified the front desk.

Great friendly service. I would highly recommend!

It was stale. The staff was courteous and well dressed but the hotel was just.....stale. I have paid the same amount of $$$ other places like Charleston and it was fabulous. Not sure if it was because it's a small, rural town.

The room and amenities were great. The lady taking breakfast orders wasn’t very helpful or friendly, but the front desk staff was fantastic every morning and night, and the bartender was absolutely amazing. I’d stay again.

Nice place to stay, I booked 2nd night and then did not get room clean or coffee replenished , most places have free coffee in lounge but they want to charge for it

Well appointed, very clean and comfortable hotel. The rooms are a little bit dated, but very well kept and as previously mentioned - very clean.

Charged $20 for "incidentals" when I used nothing extra not even the 2 water bottles which the clerk said were free!

Quiet. The staff was very nice and cordial. Close to all attractions in the area.

There were small droplets of blood on the sheets when I turned down the bed. I thought maybe they were stained, which happens. But when I got up this morning, I realized that the bedspread had the same markings which means the sheets were never changed. I told the front desk as I checked out.

Very friendly and curtious,. Renovating but was mostly unnoticed

bathroom facilities were unsanitary Poor condition of plumbing Lobby under construction.

The staff from the front desk to the kitchen to the breakfast area to the room service and cleaning people they were all very friendly and very professional. Anytime anyone saw you were struggling or it seem like you had a question they would stop and ask if they could assist. Great location. Clean rooms. Very comfortable rooms you didn’t feel you were in a sardine box. Excellent bar area.

It was clean, nice safe location. Staff was friendly. Our refrigerator did not work in our room, so the food we put in it had to be discarded. Most hotels have a complimentary breakfast, but this one charged $10.00 a person.

All around a class act. Very clean, bright and welcoming. Nice facilities and great breakfast. Highly recommended when in Warner Robins area.

Very Clean Property with comfortable beds and pleasant staff

Had a couple of rooms fo my dtr's 17th birthday celebration... Have done this in Warner Robins for all 3 of my dtrs a couple of times before but this was the first time staying at Hilton Garden Inn (have eaten at the restaurant a few times)... It's a nice place and no one was AWFUL but except for our housekeeper (Surronda-new but TERRIFIC ATTITUDE!), no one was really very great, either... most were nice particularly in restaurant/bar, but given the brand and the rate not to mention it's such a nice place, I left doubting I would return....rooms weren't ready until 3:30PM so put me behind getting things ready for our guests (I think the entire party was 9 people, but only 4 overnight in the 2 rooms)... asked if I might use a small meeting room for cake and presents and assured the clerk I would clean it up AND pay a housekeeper to come behind me...emlhatic

Small TV screen, no heat in bathroom, no free cookies

Great pool and spa bed comfy a little disappointed in not getting a discount or small refund on my room since it wasn’t ready til an hour after check in which was better than 2 or three other families I talked to that were 2-3 hrs late to get in their rooms and considering we were down for kids state wrestling tournament and it was only for one night 🙁🤔

Some minor issues, but all was resolved to our satisfaction. Great area. Would stay again.

Nice breakfast buffet. Very friendly staff. Great stay over a holiday

This is a very nice, and clean place to stay. The shopping is located near the hotel and that made the stay so much easier. I would recommend this hotel to anyone that likes a clean place to stay.

Everything was nice. Good service and a clean room.

VERY CLEAN! front lobby is beautiful & so inviting. parking is well lit for safety of 2 ladies traveling alone. near many good restaurants & STARBUCKS!

There was a large cockroach on the wall in the bedroom when I arrived. The staff came to remove it and moved me to another room, however, I barely slept for the balance of my stay.

Hotel was nice! In a great location accessible to shopping restaurants and interstate

I cannot say enough about how wonderful the staff is at this hotel. I did not encounter on rude person. We ate breakfast there it was wonderful all around wonderful visit. Also the pool was sparking clean A+++

Helpful, happy staff - especially in restaurant, clean, modern, safe, convenient! Nice pool, too!

Well-managed Garden Inn, familiar; most noteworthy was the friendly, responsive staff attending to customers during breakfast hours. Welcome contrast from those places where they stand and watch you staring at your empty coffee cup...

Check in was easy enough however if you book you through a third party Yout HH membership isn’t honored. The room was clean but the water in the sink would not drain. The HVAC unit sounded like a train through out the night. The made- to-order breakfast was awful non and not even the bar was replenished after waiting 30 minutes. The Garden Grille and Bar was not well kept to say the least. Pretty disappointing

I think this was a great stay.

We were there for only one night. Our room wasn''t ready when we arrived at 4pm which was surprising but the desk employee found a comparable room right away and we were not inconvenienced.

I am very happy to stay two nights there, thanks!

Chef attempted to be too fancy; as a result, items to which I am allergic were included on some basic foods.

I had the best stay at this hotel. Everything was clean . The bed felt like I was sleeping on clouds . I wished I could stay there 2 more weeks . Lol It was a little expensive for me but I guess you have to pay for quality . The breakfast was icing on the cake . Love Hilton hotels . Will be back .