Hilton Garden Inn Waldorf

I appreciate the welcoming environment, and the cleanliness of this Hilton hotel! The staff (especially the front counter) was also very proficient and professional. Wonderful place to stay!

No free breakfast for the money you spend other than that everything was extraordinary perfect

Very good

Staff was amazing whenever they could get to the phone when you call. Sometimes you couldn’t get anyone to answer right away but it was extremely busy this weekend. Other than that room was clean bed were clean and fresh. Had a refrigerator microwave iron ironing board, coffee maker coffee pods cups and ice container. Water in the room was for sell so bring ur own water. AMAZING STAY!

Dont like having to pay for parking

Our room was comfortable but had several issues. One was the TV not working. It turned on but you could not navigate to any channels. We called the front desk to see if there was something we needed to do and the man said he would come up and look at it. He didn't come so we started looking ourselves and saw that some cables behind the TV were not plugged in so had to reach back and connect them. Also the fridge had been left unplugged and was warm and smelled strongly of sour milk. I cleaned it thoroughly with body wash and a wash cloth and plugged it in and was able to use it in an hour or so. The next morning our room cards would not open our door so had to go back to the front desk and get them reactivated. We came up but still would not open the door so had to go back down again and this time got new cards that did work. It was the same gentleman from the night before working and he apologized saying he was the only one on duty. Another note- the hotel has a beautiful spacious lobby with a bar but it was very noisy. There were large groups of people there at night and still there in the morning. Also kids playing chase in the lobby. Don't know if every weekend is like that but something for travelers to be aware of if they want a quiet place rather than a barlike atmosphere.

Check-in, room was not available

Exceptional

Superb

Very good

Did not like paying for daily parking or $50/night incidental fee.

Superb

Exceptional

Parking was safe.

Very accommodating.

Didn't have breakfast there. Even the Holiday Inn Express offers free breakfast! Entering the room, the complete air conditioner cover was laying on the floor. Like someone worked on it and never put it back. The desk clerk went there to put it back on. Not a good first impression.

Very quiet and clean rooms

Good

Location only Cleanliness was terrible, marijuana smell filled the hallways, they were renting rooms on floors that were being painted wet paint on door, blue tape, intoxicating paint smell, the maintenance man was still painting

Location only Cleanliness was terrible, marijuana smell filled the hallways, they were renting rooms on floors that were being painted wet paint on door, blue tape, intoxicating paint smell, the maintenance man was still painting

Bad

Room was clean and well appointed.

Exceptional

Overall good staff. Clean room

When I made the reservation it stated it was the last room. The customer service was great. The room was not good. The shower faucet was dripping hitting the side of the tub and I didn't know the floor was wet and I slid and almost fell but was able to regain my balance. I went to the front desk and said keep the curtain in the tub and they would have it fixed after I left. The tub in room 301 where I stayed had a two tone color that made it look dirty. I believe they tried to reglaze it. They furniture was old and chipped. I took pictures. TV reception was bad it said it would resume shortly. They charge for breakfast and parking. Prior to my checkout which was supposed to be 11 am I found my room key was disabled at 8am! I picked this hotel because it was a Hilton. I later found it to be a franchise. That should not make a difference. I believe they have a responsibility to make sure they are kept to their standards. I paid $370. This was a birthday celebration to me and it was not good. I am a senior and I made a big sacrifice to celebrate me. It was the worst birthday weekend. I will be complaining to the Hilton corporate office!

The refrigerator did not work...our food spoiled and the tv wasnt working except for tubi

The evening employee was very nice guy I dont remember his name but he was tall he was very polite.

The evening employee was very nice guy I dont remember his name but he was tall he was very polite.

Yes

It was clean presentable. They charged for breakfast.

It was clean presentable. They charged for breakfast.

Exceptional

Room was clean and so was hotel. Good location as well. However, breakfast was not free which I thought it was, so that was a little misleading. Also, parking was a headache. Parking was not free, 11.50 per day and I had to go online thru some website to sign in to pay for it. Hard to do and was unnecessary and unanticipated. Also, wifi was hard to sign in as well. Hilton should be better.

I mean they make you pay for parking and breakfast. So there’s not much to complain about really

Didn't do breakfast but everything was good

Superb

Awesome customer service

Awesome customer service

Exceptional

Service Nothing

Service Nothing

I didn’t have any wash clothes and the closet shelf was broken

The staff was really nice. Paying for parking

The staff was really nice. Paying for parking

Location. It was in the middle of everything. The initial room 105 was dirty and the toilet was broken. Room 101 was not as dirty and no one explained on how to turn the refrigerator on. I lost all of my birthday dinner from the night before. The water pressure in the shower was not great and the hot water ran out immediately.

The Hotel is Nickle and Dime your guest to Death !! You charge for a parking lot AT your hotel ! you charge $7 for a bowl of ceral and $15 for eggs !! Best Western offers FREE breakfast of ceral and hot scrambled eggs with bacon !! Best Western does not charge me to Park IN their parking lot. AND the bathtub faucet was broken. When I turned on the shower - half water was still going to tub and HALF to upper shower. You should take ALL the money from parking and Breakfast and do some repairs to the bathrooms. The toilet seat was cracked also. You charge a lot and do Not give you guest a lot for their money !

Everything

The young lady at the desk and manager who assisted me were wonderful and hospitable. I appreciated them very much. My issue with the stay has nothing to do with them but Hilton itself. The hotel isn't bad however it can use an upgrade in furniture and decor in the rooms as well remodeled more up to date bathrooms. I enjoyed the bar, the parking was nice and its close to food and a mall. I'd like to thank the two young ladies for all their assistance during my stay.

The young lady at the desk and manager who assisted me were wonderful and hospitable. I appreciated them very much. My issue with the stay has nothing to do with them but Hilton itself. The hotel isn't bad however it can use an upgrade in furniture and decor in the rooms as well remodeled more up to date bathrooms. I enjoyed the bar, the parking was nice and its close to food and a mall. I'd like to thank the two young ladies for all their assistance during my stay.

Ok

This did not meet the standard that is common for Hilton Garden Inn properties. Though the lobby and exterior grounds were presentable, the overall appearance of the hotel room and hallways were tired and in need of refurbishment (damaged furnishings, exposed electrical outlets). The room was also unclean, with unacceptable sheet cleanliness, noticeable mold/mildew scent. I will not be staying at this property in the future until it has undergone a remodel.

This did not meet the standard that is common for Hilton Garden Inn properties. Though the lobby and exterior grounds were presentable, the overall appearance of the hotel room and hallways were tired and in need of refurbishment (damaged furnishings, exposed electrical outlets). The room was also unclean, with unacceptable sheet cleanliness, noticeable mold/mildew scent. I will not be staying at this property in the future until it has undergone a remodel.

The people next door had our room smelling like weed

Staff was nice and the room was clean

Staff was nice and the room was clean

No complaints

They charge me for smoking and we didn't smoke in the room. I've been trying to reach someone inanaga

They charge me for smoking and we didn't smoke in the room. I've been trying to reach someone inanaga

Everything was perfect, as always.

Nothing

Clean

There was no heat and paying for parking in an open parking lot is crazy.

There was no heat and paying for parking in an open parking lot is crazy.

Breakfast was awful. Coffee was great Find a chef that can make an omlet

Hotel is extremely dated and needs some serious upgrades. I had to change rooms twice due to a clogged shower and then an awful smell in the second room. Overall my stay was okay due to location and food. Bed was clean and comfortable. Bathroom could’ve been cleaner.

Rooms were nice and clean. Staff was very friendly Cars broken into I’m parking lot. No candy for sale at the front area

We stayed at this property a few years ago and what a difference. In the past the whole hotel smelled like marijuana, the staff was barely helpful and the general condition was simply passable. This past week we were forced to stay there again and we were VERY PLEASANTLY surprised. Completely different experience. Staff was very friendly, hotel smelled almost brand new throughout and room was very clean. We were very pleased with our stay.

We stayed at this property a few years ago and what a difference. In the past the whole hotel smelled like marijuana, the staff was barely helpful and the general condition was simply passable. This past week we were forced to stay there again and we were VERY PLEASANTLY surprised. Completely different experience. Staff was very friendly, hotel smelled almost brand new throughout and room was very clean. We were very pleased with our stay.

The location was convenient for our plans in the area.

Clean rooms, very nice staff.

Clean rooms, very nice staff.

Convenient location and clean but you have to pay to park even if you have a room there

Convenient location and clean but you have to pay to park even if you have a room there

The rooms could benefit from renovations, but the beds were comfy & the water was hot. Paid parking management tool was kinda weird. Overall the hotel was decent & conveniently located.

The rooms could benefit from renovations, but the beds were comfy & the water was hot. Paid parking management tool was kinda weird. Overall the hotel was decent & conveniently located.

The property Hilton Garden Inn is very nice. The staff is pleasant and I enjoyed my stay. That you have to pay for parking and breakfast.

Location and staff

Didn't have breakfast and no other meals or services were being offered during our stay due to the Christmas holiday... disappointing.

Didn't have breakfast and no other meals or services were being offered during our stay due to the Christmas holiday... disappointing.

Rooms for

Rooms for

Room: Queen beds were hard, difficult to stay asleep on. Noise-level: Can hear others' room doors slamming shut. Bathroom: Water would leak out when shower door opened (after done showering, turned-off). Breakfast: Not complimentary. Breakfast: Not complimentary

Room: Queen beds were hard, difficult to stay asleep on. Noise-level: Can hear others' room doors slamming shut. Bathroom: Water would leak out when shower door opened (after done showering, turned-off). Breakfast: Not complimentary. Breakfast: Not complimentary

celeste and Ariel were amazing. They were very helpful to any questions or any needs that I needed it overall day was great. I definitely will be staying here in the near future.

celeste and Ariel were amazing. They were very helpful to any questions or any needs that I needed it overall day was great. I definitely will be staying here in the near future.

The room was clean and the property is well maintained. The only down fall is that you have to pay for parking. It is not a resort and if I am paying for a room I don’t not expect to pay $10 for parking

The room was clean and the property is well maintained. The only down fall is that you have to pay for parking. It is not a resort and if I am paying for a room I don’t not expect to pay $10 for parking

celeste and Airel were amazing great customer very help

celeste and Airel were amazing great customer very help

ariel was amazing and very helpful

ariel was amazing and very helpful

Everything

Everything

The room was clean but without towels. And all of the drawers and doors in the room were open.

The room was clean but without towels. And all of the drawers and doors in the room were open.

Bathroom was not cleaned at all. Shower had lots of hair and residue around the inside. We had an issue with fridge not working, the blue eyed receptionist was very rude when we notified her. We’ve stayed plenty of times at this location this was the worst of them all.

Bathroom was not cleaned at all. Shower had lots of hair and residue around the inside. We had an issue with fridge not working, the blue eyed receptionist was very rude when we notified her. We’ve stayed plenty of times at this location this was the worst of them all.

Ok

Ok

Coffee maker didn't work. Suprise you have to pay $10 for parking.

Coffee maker didn't work. Suprise you have to pay $10 for parking.

When I arrived there was an issue with my reservation. Apparently someone within the Hotel had canceled my reservation. Expedia still had the two suites reserved. I had to be reserved in smaller rooms and then provided rollaway beds. It was not cost efficient. Food, water, snacks everything was very expensive and there was no amenities as indicated such as the pool. Certain staff was friendly; some had attitudes I had to ask for corporate number which I will be calling.

When I arrived there was an issue with my reservation. Apparently someone within the Hotel had canceled my reservation. Expedia still had the two suites reserved. I had to be reserved in smaller rooms and then provided rollaway beds. It was not cost efficient. Food, water, snacks everything was very expensive and there was no amenities as indicated such as the pool. Certain staff was friendly; some had attitudes I had to ask for corporate number which I will be calling.

It was ok, check in was fast, i couldn't tell where fitness center was but i guess i didn't try asking. Room was ok, but for the price it could have been better and there's no free breakfast... to top it off, you have to pay for parking.

It was ok, check in was fast, i couldn't tell where fitness center was but i guess i didn't try asking. Room was ok, but for the price it could have been better and there's no free breakfast... to top it off, you have to pay for parking.

The rooms were very clean and staff were professional. Towels were an issue preventing the 5.

The rooms were very clean and staff were professional. Towels were an issue preventing the 5.

amenities

amenities

N/A

N/A

Great all ar

Great all ar

More vending machines accessible to guests on the floor

More vending machines accessible to guests on the floor

Staff was great. Room was nice. I’ve stayed at this location lots of times for the race at the track. They charge for parking now.

Staff was great. Room was nice. I’ve stayed at this location lots of times for the race at the track. They charge for parking now.

Clean, comfortable beds and nice shower. The staff was amazing!

Clean, comfortable beds and nice shower. The staff was amazing!

Yes

Yes

Clean

Clean

Everything was good but the entire hotel could use an update. Looked like the entrance got the update already but the rest of the hotel is waiting. Especially the bathrooms outdated. But they were Clean and everyone was very nice. Every hotel should be updated every 8-10 years.

Everything was good but the entire hotel could use an update. Looked like the entrance got the update already but the rest of the hotel is waiting. Especially the bathrooms outdated. But they were Clean and everyone was very nice. Every hotel should be updated every 8-10 years.

The sheets had stains on them. Only had 2 wash cloths. It was very disappointing from the last time I stayed here.

The sheets had stains on them. Only had 2 wash cloths. It was very disappointing from the last time I stayed here.

Did not like

Did not like

Lamp didn't work. Coffee pot didn't work. Extension cords running across the wall because the outlet didn't work. Did not feel safe due to a brawl outside my door which required to police to be called and me to lay on the floor just in case there was a shooting. I will never stay here again

Lamp didn't work. Coffee pot didn't work. Extension cords running across the wall because the outlet didn't work. Did not feel safe due to a brawl outside my door which required to police to be called and me to lay on the floor just in case there was a shooting. I will never stay here again

The fan in restroom was extremely loud. Refrigerator buzzed loud all night.

The fan in restroom was extremely loud. Refrigerator buzzed loud all night.

The breakfast was very healthy with various options to choose.

The breakfast was very healthy with various options to choose.

The service was incredible but the room, the bed, and the bathroom were far below my expectations for the amount I was paying. It was uncomfortable to say the least but is what it is. It would have been nice if breakfast was included vs having to pay extra for it but it is what it is. Otherwise good stay

The service was incredible but the room, the bed, and the bathroom were far below my expectations for the amount I was paying. It was uncomfortable to say the least but is what it is. It would have been nice if breakfast was included vs having to pay extra for it but it is what it is. Otherwise good stay

Stayed 5 days and had no room service. No ventilation in the bathroom.

Stayed 5 days and had no room service. No ventilation in the bathroom.

Good service and clean. Pay to park is ridiculous and most places offer a free breakfast.

Good service and clean. Pay to park is ridiculous and most places offer a free breakfast.

I recently stayed at the Hilton Garden Waldorf MD location. Upon arrival to the parking lot, you are greeted with large signs scattered everywhere with QR codes on them to scan with your phone so you can pay for the privilege of parking in the parking lot to the hotel that you are already paying to stay at. When you scan the QR code, you must agree to the lengthy privacy policy of what this 3rd party parking fee collection system is going to do with all your personal information before being allowed to pay the $10 per day fee to leave your car in the parking lot. When you go to the front desk you are reminded by the attendant that you must pay each day before dusk or your car will be ticketed. Don’t worry though, there is another QR code sign on the front desk just in case you missed all of the signs littered throughout the parking lot. This hotel is not in a congested major city area where there is no room, in fact, the parking lot of this hotel is huge, much larger than most hotel parking lots. Nothing was disclosed about this parking fee when I made my reservations. It’s just a shady way for the hotel to extort extra money out of its guests. I will not be staying here again!

I recently stayed at the Hilton Garden Waldorf MD location. Upon arrival to the parking lot, you are greeted with large signs scattered everywhere with QR codes on them to scan with your phone so you can pay for the privilege of parking in the parking lot to the hotel that you are already paying to stay at. When you scan the QR code, you must agree to the lengthy privacy policy of what this 3rd party parking fee collection system is going to do with all your personal information before being allowed to pay the $10 per day fee to leave your car in the parking lot. When you go to the front desk you are reminded by the attendant that you must pay each day before dusk or your car will be ticketed. Don’t worry though, there is another QR code sign on the front desk just in case you missed all of the signs littered throughout the parking lot. This hotel is not in a congested major city area where there is no room, in fact, the parking lot of this hotel is huge, much larger than most hotel parking lots. Nothing was disclosed about this parking fee when I made my reservations. It’s just a shady way for the hotel to extort extra money out of its guests. I will not be staying here again!

The menu for food options is extremely limited—literally 10 choices for dinner. Our first room had a malfunctioning thermostat; the young woman on front desk was excellent and tried to get it working and then moved us to a nearby room. The carpet was old and stained, and the desk was wobbly when I touched it. I also found some dried food on the side of the dresser. I have stayed here many times, but never again.

The menu for food options is extremely limited—literally 10 choices for dinner. Our first room had a malfunctioning thermostat; the young woman on front desk was excellent and tried to get it working and then moved us to a nearby room. The carpet was old and stained, and the desk was wobbly when I touched it. I also found some dried food on the side of the dresser. I have stayed here many times, but never again.

Unfortunately, there was a group on our floor who partyed until after 3 a.m. They didn’t care about how loud they were and that the rest of us were trying to sleep.

Unfortunately, there was a group on our floor who partyed until after 3 a.m. They didn’t care about how loud they were and that the rest of us were trying to sleep.

The staff was very pleasant and the rooms clean. The grounds are well kept.

The staff was very pleasant and the rooms clean. The grounds are well kept.

Second time here and I’ll be back.

Second time here and I’ll be back.

Amazing

Amazing

Our room showed its age a bit some rust on bathroom fixtures, and peeling bathroom wallpaper but it wasnt horrible. Entrance light to the room was burnt out. Everything else was fine and the restaurant was surprisingly good.

Our room showed its age a bit some rust on bathroom fixtures, and peeling bathroom wallpaper but it wasnt horrible. Entrance light to the room was burnt out. Everything else was fine and the restaurant was surprisingly good.

Description said pool, no pool, had to pay to park, no free breakfast. Pretty basic for 250 a night

Description said pool, no pool, had to pay to park, no free breakfast. Pretty basic for 250 a night

It was fine

It was fine

n/a

n/a

Hotel was very dated and dirty. The first room they gave me smelled like stale cigarette smoke and the carpet was filthy. The lobby looks nice, but as soon as step out of the elevator the halls are dirty and outdated and so are the rooms. Breakfast is very expensive and is the same breakfast most hotels give for free.

Hotel was very dated and dirty. The first room they gave me smelled like stale cigarette smoke and the carpet was filthy. The lobby looks nice, but as soon as step out of the elevator the halls are dirty and outdated and so are the rooms. Breakfast is very expensive and is the same breakfast most hotels give for free.

Check in was super easy, staff was very nice, easily accessible and quick to attend to needs, and the breakfast buffet was amazing!

Check in was super easy, staff was very nice, easily accessible and quick to attend to needs, and the breakfast buffet was amazing!

Very nice hotel.

Very nice hotel.

Great stay and staff

Great stay and staff

The hotel was nice and quiet and convenient

The hotel was nice and quiet and convenient

The property was clean, modern, comfortable and the staff were very friendly and attentive to our needs.

The property was clean, modern, comfortable and the staff were very friendly and attentive to our needs.

Paying for parking

Paying for parking

The room had a bad odor, The bottle water in the room was $3 per bottle and poor customer service at the front desk. At $200 per night i guess I was expecting a better experience.

The room had a bad odor, The bottle water in the room was $3 per bottle and poor customer service at the front desk. At $200 per night i guess I was expecting a better experience.

Nice and clean

Nice and clean

I know they are updating the living furniture, but they need to do it soon. And add more light in the suite.

I know they are updating the living furniture, but they need to do it soon. And add more light in the suite.

The rooms were clean and the staff was friendly.

The rooms were clean and the staff was friendly.

It was simple and easy and clean!

It was simple and easy and clean!

I wasn’t satisfied with parking and out room door was broken.

I wasn’t satisfied with parking and out room door was broken.

I need a refund they did not let me check in and told me their computer systems were down and I had to pay to stay some where else and they couldn’t even issue my refund. I spent 5 hours driving and was tired and irritated, this was an awful experience

I need a refund they did not let me check in and told me their computer systems were down and I had to pay to stay some where else and they couldn’t even issue my refund. I spent 5 hours driving and was tired and irritated, this was an awful experience

No complaints at all.

No complaints at all.

It was dated, but clean

It was dated, but clean

Carpet was dirty, room was smelly and beds were uncomfortable

Carpet was dirty, room was smelly and beds were uncomfortable

Room is dated and needs to be upgraded!!! Bed was comfortable and room was clean!!!

Room is dated and needs to be upgraded!!! Bed was comfortable and room was clean!!!

paying for parking,

paying for parking,

When we return to the area, we will stay there again.

When we return to the area, we will stay there again.

It was outdated It was dark It was old It definitely was not what I was expecting when I booked a Hilton It gave off let me smack a coat of paint on the front and outside and forget the rest Staff is friendly and wonderful my issue had nothing to do with them at all. Oh and paying for parking in Waldorf.... I live in the area only went a night but to pay for parking in waldorf is crazy work .

It was outdated It was dark It was old It definitely was not what I was expecting when I booked a Hilton It gave off let me smack a coat of paint on the front and outside and forget the rest Staff is friendly and wonderful my issue had nothing to do with them at all. Oh and paying for parking in Waldorf.... I live in the area only went a night but to pay for parking in waldorf is crazy work .

It was a plain room and had a moldly smell. Also a charge for outside parking you have to be kidding.

It was a plain room and had a moldly smell. Also a charge for outside parking you have to be kidding.

Initially, once you walk in to the main entrance, it’s beautiful and clean but once you get upstairs to where the rooms are, the halls are dirty and the rooms are not up-to-date and not the cleanest.

Initially, once you walk in to the main entrance, it’s beautiful and clean but once you get upstairs to where the rooms are, the halls are dirty and the rooms are not up-to-date and not the cleanest.

The room was good. No phone for a wake-up call. Rooms don’t have alarm clocks. Never received any award points from Hilton. The staff was very nice and friendly. Breakfast was good.

The room was good. No phone for a wake-up call. Rooms don’t have alarm clocks. Never received any award points from Hilton. The staff was very nice and friendly. Breakfast was good.

Room was just average.

Room was just average.

Front desk was very friendly.

Front desk was very friendly.

Disgusting

Disgusting

Hotel staff, especially the morning kitchen/bar staff, were friendly. The lobby was nice and clean. The rooms were comfortable but very dark even with all the lights on. The bathroom shower felt a bit closed in and just old - needs updating. I would stay there again.

Hotel staff, especially the morning kitchen/bar staff, were friendly. The lobby was nice and clean. The rooms were comfortable but very dark even with all the lights on. The bathroom shower felt a bit closed in and just old - needs updating. I would stay there again.

Food was delicious! Need to fix pool.

Food was delicious! Need to fix pool.

It was amazìng, loved room. Beds were comfortable, lots of perks, Breakfast was fabulous. Staff ALL SO NICE. #1 YOU ARE PET FRIENDLY!!!

It was amazìng, loved room. Beds were comfortable, lots of perks, Breakfast was fabulous. Staff ALL SO NICE. #1 YOU ARE PET FRIENDLY!!!

The ice had black stuff mold or debris fromnbit being cleaned and there were roaches

The ice had black stuff mold or debris fromnbit being cleaned and there were roaches

Overall great stay. Breakfast was extremely pricey so definitely find an eating place to eat from nearby. Overall would return again.

Overall great stay. Breakfast was extremely pricey so definitely find an eating place to eat from nearby. Overall would return again.

The only thing I don't like is the paid parking. This hotel is not cheap and should have self-parking included for staying patrons.

The only thing I don't like is the paid parking. This hotel is not cheap and should have self-parking included for staying patrons.

Decent hotel, but you have to pay for parking.

Decent hotel, but you have to pay for parking.

Quite nice. The colombian dude housekeeper was amazing. Sorry i forgot his name

Nice hotel for family visits but the lack of daily room service is highly disappointing. The prices of the rooms have increased but they have significantly cut back on room service at the customer's expense. We were made to pick up clean towels at the front desk as well. The local staff was nice. It seems like only corporate decisions are to blame.

I did not like being charged for parking so I will likely not stay here again.

Overall good but not sure why charging for parking.

Clean hotel and staff were super friendly and helpful. There are two downsides though. Breakfast is almost $20 a person. We have a family of 5 and it would have cost us $100 a day to eat breakfast. Im sorry, but that's a rip off! Plus it cost $10 a day to park in their parking lot.0 These two things were very disappointing and we will most likely not return for these two reasons

Refrigerator was extremely loud in room 219

Super comfortable room and very clean.

The bathroom is very outdated and had a smell like old cat. I didn’t complain because I was only there for 2 days. Everything else was fine.

Good

Clean and simple !

Very professional concierge

Me and my wife have stayed at this location many times in the past and loved our stays. But as of writing this review March 17. 2025 they’re now nickling and diming guest by charging $10 a day to park at this location. Previously parking was always free. Other than that the place is fine. But now having a new hidden cost to park is insane especially for a place that’s not secured by a parking attendant or an indoor garage.

The room was clean, well stock and the parking lot was quiet.

The customer service was fantastic. The room was spacious. The food at the restaurant was delicious.

Clean, quiet and friendly staff. The bar closes too early though.

Rooms to be upgraded. Could use a coat of paint in the rooms . Otherwise everything is ok .

Property was upscale, clean, and perfect all around

but when we got inside our room, everything didn’t work.

The hotel was great for what I was down there for

This is a great hotel. The staff are outstanding. My only issue is that they now charge $10 for parking. I strongly disagree with this. Otherwise the hotel is worth the stay

All over fantastic

Conveniently located, shower head was a little clogged

Easy check in and out experience, welcoming staff, and great location

Staff was great

Easy check in ,breakfast was great , friendly staff

Love this hotel always clean staff & service always good my boyfriend and I stayed here 2 times in the past 2 months and it’s always been a great experience

We were disappointed about the pool being closed and our room had a terrible smell. Even after they cleaned our room, there was a mildew smell in there. The staff were fantastic and as accommodating as they could be.

The front desk employees were very kind and helpful, but it would be nice if the cleaning staff would actually clean. The carpets were absolutely disgusting, the rooms smelled like cigarettes, the bathrooms were gross, we had to catch the cleaning lady in the hall, so that she could hand us the cleaning products so we could clean our room ourselves. The money you pay doesn’t add up to the room you get.

Great room, heat worked very well

One of the two Electric Vehicle charging station was not working the night we arrived and the second was occupied. Told the staff in the evening and followed up in the morning the next day. When we got back in the evening they had fixed the second EV charger, which was good because the other one was again occupied so we were able to charge our EV for our departure the next morning.

We stayed in room 225. The room needs a complete deep cleaning and face lift. There was hair on ceilingnin bathroom. Rust around light fixtures in the bathroom. Old shower. AC unit has dirt and debris. The hotel lobby is very nice but the rooms need to be upgraded ASAP. I took pictures in case anyone would like to see.

Online stated there were rooms avail, when getting to the hotel there were no rooms available

Goof

I stayed for a week. The pool was out of order which was a downer, that’s why I selected this place specifically. But front desk was pleasantly efficient. The lobby and the bar was a nice setting. I enjoyed sleeping here.

My room number was 325. I return back to my room after being with family. And my toilet ran all night long from 11:30 pm until I left at 7 am. I could not rest well and the I had to drive 4 hours to North Carolina. So my stay was not good.

I like the nice and clean property inside and out. I just did not like the pillows. Other than that all is great.

Pool closed

Excellent

Nice stay

I checked in super late but luckily had the Hilton app to get a digital key, because no one was at the front desk. I did not interact with any staff at all. The room was basic. It was not what I was used to but served its purpose for one night. The shower water could be hotter and overall cleaner. Other than that. My stay was ok.

Staff was very helpful

Overall descent stay. The room is in need of some updates.

I was very disappointed that I wasn't informed that the pool and jacuzzi were not working.

Great front desk service!! Place needs a serious upgrade, though.

The front desk associate, Arielle , was a GREAT help and she was very patient. Thanks again for everything.

Excellent location, clean, staff amazingly friendly.

I don’t know how this location has a 4 star rating, it’s deceptive from what it actually is- it’s equivalent of a LaQuina but just WAY more expensive. Like others have mentioned, the downstairs and outside look gorgeous but everything else is a 25+ years old. The rooms smell like smoke, HVAC units in the rooms haven’t been cleaned and caked with dust, you have black mold in the bathrooms, carpets have stains everywhere, broken blinds, broken ice container, pool has been out of service for years, bugs randomly. Front desk staff is nice and tries to fix things but they can only do so much, the owner needs to step in. It’s a shame to call this a Hilton - future guests, book at holiday inn express in La Plata, it’s a much better and cleaner hotel only 10mins away.

The stay and everything that it entailed was great

My stay was absolutely amazing

There was no water pressure in the sink or shower. The shower was not hot and barely any water.

The front desk clerk has good customer service

Comfortable, simple check in, and out

The lobby