Courtyard Marriott Waldorf

The customer service was excellent from the receptionist. She assisted us throughout the process along with attempting to cancel a reservation. As the facility didn't have the available room. My daughter's found bugs in their room.

The hotel was ok and in a good location. My major problem is being nickel and dimes for features that are free even in most economy hotels. They advertise breakfast is every morning from 8:30 - 10:30 AM but neglect to inform you of the hyper inflated cost. As an example; a cup of coffee that the front desk clerk pumped from a storage container was $4.50. Breakfast food was equally overpriced.

Exceptional

Exceptional

This hotel definitely has some challenges. However I do have to say that after bringing my concerns to the management they really did their best to go above and beyond to make things right.

Convenient location! The property had nice curb appeal and lots of restaurants nd shopping close by. Our bed/ mattress left both my husband and I with stiff backs in the morning. The bathroom was updated, very nice except for some mold on the bathtub grout! I was very disappointed that there wasn’t a complimentary bottle of water upon check-in and wished Marriott would offer a coffee in an urn near the reception desk.

Very good

Property did not meet expectations. Room was very awkward with TV viewed from the side of bed not the foot. Bath tub was extremely small. Window ledges were extremely dirty. Light from hallway was very visible in the room. Not very sound-proof. Noisy hallway. Toilet was extremely low. Few tissues were left in box and when used asked for replacement but was told they needed the empty box before a replacement was given. Pool was not available but was not made aware of this until after check-in. Overall was not a good experience.

As far as the property itself is concerned, the pool is and apparently has been out of service for several weeks now. Had this been made known prior to booking I probably would have opted to stay elsewhere. The hotel seems to be a bit dated and it just did not fit the standard of other Mariott hotels that I've stayed. In all honesty the Holiday Inn Express up the street is a better stay AND they offer free buffet breakfast. In a nutshell, I won't be back to this location and definitely won't recommend to it others.

No breakfast staff.

Super clean, the staff was really nice and helpful. Close to everything. No continental breakfast.

Super clean, the staff was really nice and helpful. Close to everything. No continental breakfast.

Na

Yes

Exceptional

Superb

Exceptional

The hotel was very clean and nice

Exceptional

The beds are horrible way to soft the shower wasnt that clean

Ample parking available.

Pleasant

Clean , comfortable, staff is nice Renovation no breakfast

Clean , comfortable, staff is nice Renovation no breakfast

Evrrything is clean and cofortable good pricing

Evrrything is clean and cofortable good pricing

The staff was very helpful in the room was extremely clean

The staff was very helpful in the room was extremely clean

Bad

Everything was wonderful, and great customer service

For my needs . I will stay again soon

The tv screen was dark I could barely see what I was watching had to close the curtain in order to see the screen

Nothing The room and the bed had ants and a staff member told me that the indoor pool was open and it wasnt't.

I like the location and the front desk staff I didn't like that I didn't have hot water when I came back in on my 1st night. The staff did switch my room the next day. The room that I was switched to had dog food under the desk table, dried old rice on the mantle near the microwave. There were ants and what looked like fleas on my nightstand by the bed, so I was up killing them until about 2 a.m. I slept a few hours then checked out around 5 a.m. instead of regular check out time. I did tell the front desk about the issues I had. I wish I would have taken photos but I didn't. The rooms need to be properly cleaned. I like this hotel because it's close to where my sister lives and in a great location to eateries and shopping.

Nothing The room and the bed had ants and a staff member told me that the indoor pool was open and it wasnt't.

I didn't like that I didn't have hot water when I came back in on my 1st night. The staff did switch my room the next day. The room that I was switched to had dog food under the desk table, dried old rice on the mantle near the microwave. There were ants and what looked like fleas on my nightstand by the bed, so I was up killing them until about 2 a.m. I slept a few hours then checked out around 5 a.m. instead of regular check out time. I did tell the front desk about the issues I had. I wish I would have taken photos but I didn't. The rooms need to be properly cleaned. I like this hotel because it's close to where my sister lives and in a great location to eateries and shopping.

There was nothing I didn't like.

The staff and overall cleanliness was very good. There was nothing I didn't like.

Easy but did not feel secure

Staff was friendly and professional! Room clean and safe environment

Staff always seen preoccupied or under staffed

Clean room- OK, Staff-needs to be better, parking- no problem, What bar?

Parking was great. The hotel had no bar or access to food.

Everything was great but I didn’t see any breakfast that was mentioned.

Friendly, efficient staff, clean room, good price, nice fitness center.

Very good

Left arrived had to wait 20 mins. Front desk didnt care. I asked for prove left wouldnt she told me when they call she tell them i left.

The Bistro was closed

I specifically booked this hotel in the location specifically again for the hotel.Hot tub and pool.I was told upon my check in that they both were being renovated and they weren't available, which I was very disappointed. There was no food available in the hotel. I thought there may be breakfast available. Had to leave out 7 o'clock in the morning to go. Get something to eat in the cold. Overall clean hotel, but the amenities. If you not gonna have the pool in a hot tub operational, put that on the website, don't just try to make the money, I don't appreciate that it's my spring break and I was looking for a hotel with a hot tub.

No hot tub or pool was available.

The bistro, pool and hot tub were down for maintenance. I only booked the hotel for those amenities and they were all closed with no advance notice. The water in the bathroom also only got luke warm. For the amount of money they charge per night is not worth it.

The bistro, pool and hot tub were down for maintenance. I only booked the hotel for those amenities and they were all closed with no advance notice. The water in the bathroom also only got luke warm. For the amount of money they charge per night is not worth it.

Yes

Yes

I called before Marriott before booking to ask if the pool was available, I was told yes, and when I arrived I learned that the pool was not available. Bummer because I looked forward to enjoying the indoor pool and hot tub.

It was clean, quiet, and safe. N/A

Location was good The shower was never hot and could not regulate the temp of the room, thankful the window could be cracked or I would of burned up in the hotel room and the indoor pool and hot tub were not working. It would have been nice to be informed prior.

The staff was wonderful. I had made a mistake in my booking, and they went over and above to help me get it corrected. Huge thanks!

The staff was wonderful. I had made a mistake in my booking, and they went over and above to help me get it corrected. Huge thanks!

The bed Restaurant was not open, Snack store very poorly stocked. Room the one and only usb port didn't work, volume on T.V spotty. Bathroom towels one soft the other hard. Then I was charged on my card a higher price price then what was quoted on Booking.com

No rooms available

No rooms available

Great stay

Great stay

Great room

Great room

The hotel was clean and quiet, and the staff was friendly

The hotel was clean and quiet, and the staff was friendly

I always love how it’s clean, comfortable, and i don’t have to worry about the staff. My shower was only hot for 2 minute and it just got luke warm and by 10 min i had it on the hottest setting and it was almost cold. No hand bar soap was in the room so we had to use the provided body wash to wash hands.

Everything N/A

Everything Nothing

I had to switch rooms due to a tv issue after getting comfortable. My A/C unit was also leaking pretty bad in my second room which I didn’t notice until the next morning. The pool was also closed after I was told it would be open later in the day.

Almost fell in hallway to my room, carpet covered up uneven flooring. Room had a tub in it from the 1990’s. Room decorated from the 1990’s. Carpeting on floors is not good, for today’s standards. Should be no carpeting on hotel room floors. Would not recommend this hotel to friends and family. Would not stay at this hotel again even with the room remodeling their currently doing. See comments in previous question.

Staff was helpful and prompt in handling my requests

Clean room

The new renovation. The Courtyard looks really nice. No breakfast was being serve at this time

The new renovation. The Courtyard looks really nice. No breakfast was being serve at this time

Clean room, staff unorganized at check in

Clean room, staff unorganized at check in

Staff was very polite. The room was clean. The bed very comfortable..

The pool was closed the bathroom sink wouldn’t drain and no ice machine working

They was doing construction. I would have booked another hotel if I had known they was under construction

They was doing construction. I would have booked another hotel if I had known they was under construction

Near by stores Parking lot lighting

The issues are that this hotel was being renovated and the pool and hot tub and complimentary breakfast was not an option once we arrived. This should have been staed on the website. It was lound and dusty and the parking lot was filled with work vans and it was hard to find a parking space. I will bever trust anotone of these hotel chains to be honest about the conditions of the hotel. Thos was deceptive and i will not return to the Marriott or any others in the future.her

The issues are that this hotel was being renovated and the pool and hot tub and complimentary breakfast was not an option once we arrived. This should have been staed on the website. It was lound and dusty and the parking lot was filled with work vans and it was hard to find a parking space. I will bever trust anotone of these hotel chains to be honest about the conditions of the hotel. Thos was deceptive and i will not return to the Marriott or any others in the future.her

Hotel was under construction. There was drywall dust everywhere, the water supply wasnt clean. The AC/Heating unit in my room was terrible and didnt work properly. There was no breakfast or food available. The shower was cold. You charge too much in general.

Hotel was under construction. There was drywall dust everywhere, the water supply wasnt clean. The AC/Heating unit in my room was terrible and didnt work properly. There was no breakfast or food available. The shower was cold. You charge too much in general.

No staff I got to hotel around 1230 am waited over hr no one ever came to feont desk couldn’t check in

No staff I got to hotel around 1230 am waited over hr no one ever came to feont desk couldn’t check in

I arrived to the front desk and no one was there. There was another guest there and told us she’s been there for 15 min prior. We were trying everything to get someone’s attention and after one hour of no one coming up to help use I decided to leave and get a refund. Would never recommend this place to anyone if they can’t do something as simple as have someone at the front desk. To make things worse, self check in on the app told us to go to the front desk for it to work.

I arrived to the front desk and no one was there. There was another guest there and told us she’s been there for 15 min prior. We were trying everything to get someone’s attention and after one hour of no one coming up to help use I decided to leave and get a refund. Would never recommend this place to anyone if they can’t do something as simple as have someone at the front desk. To make things worse, self check in on the app told us to go to the front desk for it to work.

It was love.

It was love.

No pool no breakfast hotel under renovation

No pool no breakfast hotel under renovation

The hotel was under renovation so everything were closed even the swimming pool

The hotel was under renovation so everything were closed even the swimming pool

Convenientlty located area, close to stores Ease of parking, free parking Hvac Water pressure and temperature (barely warm shower) Amount of construction

Clean room staff was friendly.

Clean room staff was friendly.

They were renavating the lobby. There was dust on everything . Worst of all there was no breakfast or COFFEE. I stayed there so we could get something to eat quickly.

They were renavating the lobby. There was dust on everything . Worst of all there was no breakfast or COFFEE. I stayed there so we could get something to eat quickly.

My only complaint is that the hotel is under renovation. I booked and paid for this hotel, specifically, because it had a pool. I was super disappointed that due to renovations there was no access to pool and no breakfast. I would have picked another hotel to celebrate my birthday if i had known. Other than that, i really enjoyed my stay and i will book there again.

My only complaint is that the hotel is under renovation. I booked and paid for this hotel, specifically, because it had a pool. I was super disappointed that due to renovations there was no access to pool and no breakfast. I would have picked another hotel to celebrate my birthday if i had known. Other than that, i really enjoyed my stay and i will book there again.

Yes, room was clean, the staff was pleasant, breakfast convenient and easy parking

Yes, room was clean, the staff was pleasant, breakfast convenient and easy parking

The woman at check in was very kind courteous, and informertive. She even came upstairs to fix our television that was not opreable, within 5 minutes of making the call to the front desk. Cons: The room was clean, however the bathroom was not completely clean. Remodeling was in place so there was no breakfast being offered. Which was not stated before arrival. The room is completely dated.

The woman at check in was very kind courteous, and informertive. She even came upstairs to fix our television that was not opreable, within 5 minutes of making the call to the front desk. Cons: The room was clean, however the bathroom was not completely clean. Remodeling was in place so there was no breakfast being offered. Which was not stated before arrival. The room is completely dated.

Very clean

Very clean

The parking lot was fine. It had plenty of gparg

The parking lot was fine. It had plenty of gparg

The staff were very unhelpful and did not man the bistro or front desk very often. I had to ask for towels everyday I was there. The bathroom was not cle

The staff were very unhelpful and did not man the bistro or front desk very often. I had to ask for towels everyday I was there. The bathroom was not cle

Pleasant staff and clean room. Wish there were more pillows or bigger pillows.

Pleasant staff and clean room. Wish there were more pillows or bigger pillows.

Clean and friendly staff.

Clean and friendly staff.

Tubs not clean

Tubs not clean

Air conditioning in the room kept breaking which made it very uncomfortable to sleep

Air conditioning in the room kept breaking which made it very uncomfortable to sleep

Nice stay.

Nice stay.

Couldn’t take a shower no hot water. Then the AC unit leaked water all night and water was half way through the room which wet my muggy and clothes.

Couldn’t take a shower no hot water. Then the AC unit leaked water all night and water was half way through the room which wet my muggy and clothes.

Great stay

Great stay

Great staff

Great staff

The staff was amazing, however the hotel lacked some things. One literally being towels. There were none at the pool, and the front desk ran out. In a room that slept 4 people we were only alotted 2 towels. Also out bathroom door could not close. These as small issues with big impacts that are easily fixable for the next guest. Hopefully

The staff was amazing, however the hotel lacked some things. One literally being towels. There were none at the pool, and the front desk ran out. In a room that slept 4 people we were only alotted 2 towels. Also out bathroom door could not close. These as small issues with big impacts that are easily fixable for the next guest. Hopefully

quiet

quiet

Easy access

Easy access

You can see straight out My room door in to the hallway. The pull out chair had no covering. Meaning the couch seat was missing.

You can see straight out My room door in to the hallway. The pull out chair had no covering. Meaning the couch seat was missing.

Was a bit disappointed that the tv nor WiFi worked. I also didn’t have an iron in my room and the shower had some stains there. I was only in my room to sleep and didn't feel like raising with the front desk.

Was a bit disappointed that the tv nor WiFi worked. I also didn’t have an iron in my room and the shower had some stains there. I was only in my room to sleep and didn't feel like raising with the front desk.

Amazing Time as Always!

Amazing Time as Always!

Good location and nice hotel.

Good location and nice hotel.

I enjoy staying here when I'm in Southern Maryland. I feel safe, there is ample parking, many nearby stores and restaurants, rooms are very clean, and the staff is always kind. Shout out to William at the front desk for his great customer service!

I enjoy staying here when I'm in Southern Maryland. I feel safe, there is ample parking, many nearby stores and restaurants, rooms are very clean, and the staff is always kind. Shout out to William at the front desk for his great customer service!

My overall stay was excellent but the best part for me was that you can get cooked food until 10pm, I would recommend this place

My overall stay was excellent but the best part for me was that you can get cooked food until 10pm, I would recommend this place

The staff were very helpful. The hotel was booked the whole time we were there but they still helped us as quickly as possible. We were in the room ajouning the pool and there was a high pitched sound that would is up we had to wear ear plugs. Stayed 6 nights. They are renovating so that may account for it.

The staff were very helpful. The hotel was booked the whole time we were there but they still helped us as quickly as possible. We were in the room ajouning the pool and there was a high pitched sound that would is up we had to wear ear plugs. Stayed 6 nights. They are renovating so that may account for it.

Great experience

Great experience

Very clean. Very friendly staff.

Very clean. Very friendly staff.

Definitely will book again

Definitely will book again

I am tiered of spending hard earned money & not getting what should be available (Pool) & other immensities.

I am tiered of spending hard earned money & not getting what should be available (Pool) & other immensities.

Needed handicap accessibility. No raised toilet, no shower seat. Preferably a walk in shower. Refrigerator inside door compartment was broke. It was too small to hold anything. Water kept rolling out and it wasn't very cold.

Needed handicap accessibility. No raised toilet, no shower seat. Preferably a walk in shower. Refrigerator inside door compartment was broke. It was too small to hold anything. Water kept rolling out and it wasn't very cold.

Very clean!!

Very clean!!

The hotel was good and our room was very spacious but we tried to get breakfast that morning and the lady at the counter was taking orders and had to make the food but she was new and was very honest with us that she didn't know how to make half the food and it would take longer than 30 mins (which we didn't have at the time), so we just left and got something along the way. Not sure why they put her in that position vs training her properly but that was disappointing as we were looking forward to grabbing breakfast there.

The hotel was good and our room was very spacious but we tried to get breakfast that morning and the lady at the counter was taking orders and had to make the food but she was new and was very honest with us that she didn't know how to make half the food and it would take longer than 30 mins (which we didn't have at the time), so we just left and got something along the way. Not sure why they put her in that position vs training her properly but that was disappointing as we were looking forward to grabbing breakfast there.

The hot tub was broken down, the indoor pool was freezing cold, too cold to swim...the security deposit stays on your account many many days after check out even though no problems...

The hot tub was broken down, the indoor pool was freezing cold, too cold to swim...the security deposit stays on your account many many days after check out even though no problems...

I waited 1 hour just to get checked in. There were ants crawling on the bed and a blood stain on the sheets. The conditions were so bad that my family had to leave the hotel, we could not sleep there. Worse experience ever!

I waited 1 hour just to get checked in. There were ants crawling on the bed and a blood stain on the sheets. The conditions were so bad that my family had to leave the hotel, we could not sleep there. Worse experience ever!

Not bad

Not bad

This property is old and needs some upgrades.

This property is old and needs some upgrades.

Excellent customer service, plenty of shopping and dining options, spacious and comfortable room.

Excellent customer service, plenty of shopping and dining options, spacious and comfortable room.

It was great

It was great

After spending nearly $200 for one night I would expect a free breakfast. Nope. Not happening here. Also, a real bar where we could hang out and unwind at the end of the day. What they call a "bar" is a counter top with a few stools. When I stated that every hotel we've stayed at for 20 years offered free breakfast, the concierge seemed incredulous. We will not be staying with Courtyard Marriott again.

After spending nearly $200 for one night I would expect a free breakfast. Nope. Not happening here. Also, a real bar where we could hang out and unwind at the end of the day. What they call a "bar" is a counter top with a few stools. When I stated that every hotel we've stayed at for 20 years offered free breakfast, the concierge seemed incredulous. We will not be staying with Courtyard Marriott again.

The tub kept stopping up with water, the ice machine on the 2nd fl. Was the only working machine, the AC machine wasnt working properly. The overall experience wasnt to bad but i expected better based on the rate being charged for the room.

The tub kept stopping up with water, the ice machine on the 2nd fl. Was the only working machine, the AC machine wasnt working properly. The overall experience wasnt to bad but i expected better based on the rate being charged for the room.

This place was nice other than the constant drilling and hammering of construction in the very next room.

This place was nice other than the constant drilling and hammering of construction in the very next room.

Not a safe place, food was frozen

Not a safe place, food was frozen

Nice

Nice

My stay was perfect! Phenomenal service by the entire staff! Shavone was amazing! Breakfast was great because of her.

My stay was perfect! Phenomenal service by the entire staff! Shavone was amazing! Breakfast was great because of her.

Didnt like the wait to get coffee. I left went to the store and bought coffee, before the server came back.

Didnt like the wait to get coffee. I left went to the store and bought coffee, before the server came back.

Looks like a rehab facility

Looks like a rehab facility

We were told the bistro was out of food the night we arrived. We found out in the morning from the manager they were not out of anything, the employee just didnt want to cook. The hot tub was 1/2 empty. The restrooms were disgusting. Not a great trip....

We were told the bistro was out of food the night we arrived. We found out in the morning from the manager they were not out of anything, the employee just didnt want to cook. The hot tub was 1/2 empty. The restrooms were disgusting. Not a great trip....

I love this place

I love this place

N/a

N/a

The staff was very helpful and knowledgeable. The facility was very clean and centrally located. I didn't like that it didn't have complimentary breakfast

The staff was very helpful and knowledgeable. The facility was very clean and centrally located. I didn't like that it didn't have complimentary breakfast

Decent. Checked in late and the guy at the front seat was cool. The room was closer to bad than good.

Decent. Checked in late and the guy at the front seat was cool. The room was closer to bad than good.

It is in need of renovations Floor tile loose in bathroom, bed foundation needs replacing, in need of new pillows for the sofa and wall paper needs replaced it was coming a loose

It is in need of renovations Floor tile loose in bathroom, bed foundation needs replacing, in need of new pillows for the sofa and wall paper needs replaced it was coming a loose

I didn't like the way the television worked. It only showed one channel (ESPN).

I didn't like the way the television worked. It only showed one channel (ESPN).

I needed a safe and clean space to stay for a night. I booked pretty late, and the room was ready very quickly. I arrived to be greeted by a very friendly and professional staff member. The lobby was very quiet and beautiful. I received a nice little bag with snacks and water. My room smelled very good and was very clean. I really enjoyed my stay, and I will choose this location if I'm ever in the area again. Thank you!

I needed a safe and clean space to stay for a night. I booked pretty late, and the room was ready very quickly. I arrived to be greeted by a very friendly and professional staff member. The lobby was very quiet and beautiful. I received a nice little bag with snacks and water. My room smelled very good and was very clean. I really enjoyed my stay, and I will choose this location if I'm ever in the area again. Thank you!

I enjoyed my stay. Friendly, clean, anf Comfortable.

I enjoyed my stay. Friendly, clean, anf Comfortable.

Room was clean, everything worked fine, nice & comfy, very quite on Mondays...no complaints at this time..will book again!

Room was clean, everything worked fine, nice & comfy, very quite on Mondays...no complaints at this time..will book again!

Great customer service!

Great customer service!

No

No

The staff was really nice and rooms were clean.

The staff was really nice and rooms were clean.

Older rooms, nice setup. Good for a quick stay

Older rooms, nice setup. Good for a quick stay

Overall it was a good stay. Had to switch rooms due to the air condition leaking and room 2 the air condition wasn’t working in the bedroom. Staff was very friendly and I would definitely stay again

Overall it was a good stay. Had to switch rooms due to the air condition leaking and room 2 the air condition wasn’t working in the bedroom. Staff was very friendly and I would definitely stay again

The breakfast was half as good as the offerings at the Wawa down the street and was twice the price. I optimistically went for the hotel breakfast the first morning but got a microwaved hard roll with a from frozen egg and cheese for $13 and learned my lesson.

The breakfast was half as good as the offerings at the Wawa down the street and was twice the price. I optimistically went for the hotel breakfast the first morning but got a microwaved hard roll with a from frozen egg and cheese for $13 and learned my lesson.

Very soft nice bed, so quiet! Like not even in a hotel quiet! Staff was amazing and very friendly!

Very soft nice bed, so quiet! Like not even in a hotel quiet! Staff was amazing and very friendly!

Na

Na

Great place to stay

Great place to stay

Nice place to stay for an overnight

Nice place to stay for an overnight

Area was nice, staff was amazing, hotel was clean for the most part.

Property had to move my guests. Family members room experienced a leak and had to be moved. Otherwise , property was convenient for family function.

The sheets were pilling, paper thin, and uncomfortable. The whole room just didn’t look or feel clean. The shower floor had a weird texture. I wouldn’t stay again, I felt so uncomfortable.

They have reasonable rates and we always have a great stay here…

Clean and great staff

Floors were dirty. Couch in room was stained. Bed was incredibly lumpy and uncomfortable.

Excellent staff and hotel experience very kind, clean and organized.

Friendly staff and nice amenities. Got a free upgrade which very thoughtful, and nice.

No complimentary breakfast.

Love this hotel

Thank you for a very comfortable stay!

The staff was AMAZING! The grounds were clean and safe!

The room was very clean. The Rep. at the front desk was very respectful.

There is no elevator. The property itself is not marked and can’t figure where the entrance is. The night attendant is asleep inside. As a senior I had to argue to change my rooms to ground floor from 2nd.

The staff went above and beyond to check me in.

The room we stayed in was room 324. I see I can add pictures to this review . Wasn’t thinking. But I’m sure if the room is inspected someone will see what I saw.

Items in room broken or non function

Otherwise staff was friendly and facility was clean

Thank you for a wonderful and fantastic brief stay.

The stay was smooth and comfy. Thank you.

The staff were very nice but the room is kinda dirty. There was bugs and ants so be careful.

Good hotel

Loved the room!

I am not rating the hotel, but I am rating Experian.👌They are a horrible platform to book a hotel on.If you book your hotel , please do not use Expedia.They took my money and never contacted the hotel ti accommodate me

One was the pool and the location. pool not working jacuzzi not working room phone not working iron not working I’m Muslim and I’m fasting there was no accommodations for breakfast for me.

Overall stay was very good.

Hotel advertised a bar and evening dining which was unavailable during our stay. We checked online to make sure what services were available and were disappointed not having a bar to meet friends. We were in town for a funeral and unfamiliar with the area which is why we chose this hotel.

It just wasn’t one my best experiences

The staff were not helpful, and lazy

We were very surprised with the beds. The mattresses were flimsy to the point when we sat on them and if course slept in them, they caved in the middle. They felt like an air mattress when its losing its air. we didnt complain to the front desk because we got it late around 11 and needed to get some sleep before getting in the road. Although the room was nice, we were very disappointed by the mattresses.

Had a wonderful stay, staff was very professional

I quickly went online and booked a room at the courtyard Marriott in Waldorf. Although this hotel was a little further than my event destination, I was happy that they had availability. When I arrived at the hotel, I was excited to see from the outside that this was definitely the type of hotel that I would stay in. It was well kept and clean on the outside. Upon entering the hotel, my daughter and I were greeted very professionally with a smile by the rep at the counter. He got us checked in and gave us pertinent information to make our stay enjoyable. It was a refreshing feeling being treated like valued customers and seeing how clean and refreshing the lobby area was. Our room was on the second floor. On the way up, I was a bit nervous about the elevator because it made weird sounds and sounded like perhaps the door needed to be “greased”; it took a while to close and had a scratchy, dragging sound. The room was nice, clean, smelled good, and the beds were very comfortable.

It was a great stay. The facility is older and some things were coming apart in the bathroom. Otherwise, great stay. Staff was very friendly and accommodating.

Outlets in the room& elevator did not work last night there. Wallpaper coming down in our room, walls & wallpaper dirty, hall floor on 3rd felt like it was going to give in in certain areas and the ice machine was broken on our floor

It was clean, comfortable and convenient to where I needed to be

Quick and easy check in with a clean room and professional looking lobby.

Linens seemed clean but smelled of chemicals. Got sick2my stomach. Slept poorly. Stephan OKed late check in as I clean up after wedding. They said extra charge.

Computer issues made checkin take over 1/2 hour. The room has a strong “floral” scent, probably due to a rug cleaning product.

Their system was down, took a while to get checked in but the staff and manager went out of their way to provide me with excellent service. They were courteous and professional, beside of the system being down, i was totally satisfied with their service, outstanding customer service!