The Historic Cavalier Hotel and Beach Club, Autograph Collection

Exceptional

Liked everything very much except the Hours opening closing of bars/restaurants. Closing the lobby bar at 10 is frustrating. And the Raleigh Room closed a bit earlier than stated 11p The hours of Raleigh Room and Lobby bar hours. Also, I was charged for in-room drinks, snacks and a jar of honey that we didn't touch or consume. I will call hotel today to have it taken off bill.

The location, the beach club, restaurants. The staff was great and room was wonderful.

Everything great! I love it.

Thank you Cavelier Staff for a wonderful visit.

A questionable luxury - this time - by insects and dust...

Exceptional

Wonderful stay

I love the spa. The landscape looks beautiful and I love the honey they put in the room

Exceptional

How short my stay was!

Nespresso machine, comfortable bed, great bars and restaurants on site. How short my stay was!

The hotel was just fabulous and the staff couldn’t have been nicer! The hotel was in a nice and safe area!

everything was terrific. Staff was the best

Very well maintained. You feel special being there.

Very well maintained. You feel special being there.

Clean, Enjoyed Amenities

This hotel is such a beautiful and serene property! Everything was amazing and the staff went above and beyond to make me feel special for my birthday! I will definitely be staying every year as I always have treated myself to the their spa traditionally on my birthday but now a stay will happen as well! I do wish I had the opportunity to enjoy the pool but google misled me to believe the pool was open 24/7 like the fitness center. Overall wonderful experience!

Stunning! Pool is incredible in all weather! Beautiful and lots of history to learn! Room had no AC or hot water during our stay :(

Stunning! Pool is incredible in all weather! Beautiful and lots of history to learn! Room had no AC or hot water during our stay :(

Room was bright and classy! Grounds were beautiful!

The resort was extremely nice. The staff were friendly and went above and beyond. The spa was great. Would recommend large space to get ready and check the whirlpool more often for cleanliness. Our only complaint was fees. There seemed to be a lot of “hidden” fees when we checked our account during the weekend.

Nothing

Beautiful property that feels like you’re in an old Hollywood movie. Impeccably clean and out suite was exceptional. Nothing

My wife I was celebrating our anniversary and we loved everything about our stay at the Historic Cavalier Hotel and Resort. I only wish it was all-inclusive.

I only wish it was all-inclusive.

👍

Outstanding experience! The staff was great, hotel is beautiful and impeccably clean, bed was extremely comfortable and food was superb.

Everything was extraordinary! The staff went above and beyond, the suite was very comfortable, the food was amazing and the atmosphere was great! I honestly can’t think of one thing that I didn’t like

Everything was extraordinary! The staff went above and beyond, the suite was very comfortable, the food was amazing and the atmosphere was great! I honestly can’t think of one thing that I didn’t like

What a beautiful surprise. It’s our first time in the area and we loved all things Cavalier. The amenities were great but you have to book a massage weeks before your arrival. That was disappointing. Also, there was a smoker in the next room, whose full blown 2nd hand smoke came through the bottom of our connecting door and we had our little son with us sleeping on the couch. Other than those two things, this place had a very professional staff and the room was very comfy. Nice pillows, mattress, robes and slippers. The restaurant Becca was one of the best I’ve had. Keep up the great work!!!

It's one of the best hotels I have started at... Nothing

It's one of the best hotels I have started at... Nothing

Hotel was stunning - we didn’t want to leave! Loved the lemon cookies at turnover service time. So accommodating for two kids with roll out beds provided!

Grea

The room was clean, the staff was helpful, and it was an enjoyable experience.

The room was clean, the staff was helpful, and it was an enjoyable experience.

Everything Nothing

Room as spotless. Turn down service was great.

Room as spotless. Turn down service was great.

Bad

Amazing service oriented hotel. Large, but boutique at the same time. Becca restaurant is wonderful. Kevin is the best server. They care about their guest experience - history combined with hospitality!

Amazing service oriented hotel. Large, but boutique at the same time. Becca restaurant is wonderful. Kevin is the best server. They care about their guest experience - history combined with hospitality!

The only issues were there was no mini refrigerator and I had to be persistent in asking for one. The one that was delivered was very noisy. In addition, there was loud guest noises in the middle if the night and an alarm clock in the room the woke us at 6 am!

The only issues were there was no mini refrigerator and I had to be persistent in asking for one. The one that was delivered was very noisy. In addition, there was loud guest noises in the middle if the night and an alarm clock in the room the woke us at 6 am!

Gorgeous property, delicious food at restaurant, well appointed rooms No refrigerator for use; refrigerator in room was full for minibar and items could not be removed

No refrigerator for use; refrigerator in room was full for minibar and items could not be removed

Restaurant Garbage truck at 5:30 am, alarm clock was preset to go off at 6 am, fire alarm went off, coffee pot had zero instructions for a special machine. Did not work, no coffee. Bed was WAY too soft. Couldn’t roll over without waking up and it felt like a feather bed.

Beautiful and luxurious hotel. A must in Virginia Beach!

Beautiful and luxurious hotel. A must in Virginia Beach!

Iconic and fabulous! Superior world class service.

Iconic and fabulous! Superior world class service.

The staff here is great! The room was spotless and had a nice view. We will definitely come back. Thank you for everything.

The staff here is great! The room was spotless and had a nice view. We will definitely come back. Thank you for everything.

The overall feeling of the hotel. It was so classy and warm. The staff was so lovely and kind. You can tell that everyone loves working there. Food was amazing. The check in process was so personal and different from all other experiences. Can’t wait to come back and stay!

The overall feeling of the hotel. It was so classy and warm. The staff was so lovely and kind. You can tell that everyone loves working there. Food was amazing. The check in process was so personal and different from all other experiences. Can’t wait to come back and stay!

The check in process was a line out the door with only 2 d so clerks. There was no hot water and the staff was aware of issue but it was not communicated to us at check-in. When a call made to engineer was placed, there was no follow through or contact communication again that the hotel was experiencing an issue. There was no airflow in our room even after several attempts to lower temperature. There were no slippers to wear to pool but others had them. There were guests allowed to stay outside in garden area until 2 am with no regard to volume and sleep disturbance. The kitchen for dinner was out of almost everything on the menu at 5pm. At check out, there were charges for valet and room bar in error. This was quickly removed per clerk and resort fee hopefully refunded. Was looking forward to bringing the New Year in luxury and style and it did not meet expectations sadly.

The check in process was a line out the door with only 2 d so clerks. There was no hot water and the staff was aware of issue but it was not communicated to us at check-in. When a call made to engineer was placed, there was no follow through or contact communication again that the hotel was experiencing an issue. There was no airflow in our room even after several attempts to lower temperature. There were no slippers to wear to pool but others had them. There were guests allowed to stay outside in garden area until 2 am with no regard to volume and sleep disturbance. The kitchen for dinner was out of almost everything on the menu at 5pm. At check out, there were charges for valet and room bar in error. This was quickly removed per clerk and resort fee hopefully refunded. Was looking forward to bringing the New Year in luxury and style and it did not meet expectations sadly.

Third visit, this time for 56th wedding anniversary.

Third visit, this time for 56th wedding anniversary.

Everything was excellent. Only thing was we couldn’t get meals there because they had no reservations. Had to go out. If you were staying on property and you could eat there it would be nice. Staff everyone to a person were courteous and friendly. Property is well maintained clean. A beautiful place.

Everything was excellent. Only thing was we couldn’t get meals there because they had no reservations. Had to go out. If you were staying on property and you could eat there it would be nice. Staff everyone to a person were courteous and friendly. Property is well maintained clean. A beautiful place.

Is a greater place to stay and relax.

Is a greater place to stay and relax.

Excellent

Excellent

Staff

My home in VB!

My home in VB!

Outstanding staff

Outstanding staff

The history and walk to the beach, having a shuttle even though we didn't need it.

The history and walk to the beach, having a shuttle even though we didn't need it.

Everything exceeded expectations

Everything exceeded expectations

Beautiful spotless room. Grounds were gorgeous and staff was wonderful!!!

Beautiful spotless room. Grounds were gorgeous and staff was wonderful!!!

Very clean room, nice amenities, helpful staff

Very clean room, nice amenities, helpful staff

Everything was fantastic

Everything was fantastic

both bathroom sinks were stopped up. had to wait 1 1/2 hrs for maintenance to clear. otherwise great.

both bathroom sinks were stopped up. had to wait 1 1/2 hrs for maintenance to clear. otherwise great.

Wonderful property and great history.

Wonderful property and great history.

Carlo was the nicest staff member he went beyond telling us about the Cavalier .He was so friendly fly best bell hop - bell valet Brought everything in for us and explained everything we needed to know 100 percent best employer at the Cavalier Took forever to get our car and get a drink because of homecoming and many wedding s

.

.

This hotel was amazing overall. We visited in June 2025 and they were having clear AC issues in the main lobby and lobby bar areas as it was very hot, but overall a great hotel

This hotel was amazing overall. We visited in June 2025 and they were having clear AC issues in the main lobby and lobby bar areas as it was very hot, but overall a great hotel

I have stayed at The Greenbrier and The Homestead, but The Cavalier moves to the top of the list.

I have stayed at The Greenbrier and The Homestead, but The Cavalier moves to the top of the list.

The second room smelled like mildew but I was now late for an event and did not have time to again change rooms. I returned late in the evening and when walking in the carpet found that a 3 food area in diameter was sopping wet from a leak. I also found that one of the two sinks did not drain and actually had 3 inches of water in it. The next morning I discovered that the closet area also had wet floors and that all of my clothing now smelled like mildew. Prior to checking out I called the front desk and told them I wanted to speak to a manger at check-out. The manager was not pleasant and said the most they could do was waive the parking fee ($34 savings on a stay room rate of well over $500). At check out I was in a rush to get to a funeral and called later in the day. After three calls and messages, nobody ever got back to me to discuss how they could make things right.

The second room smelled like mildew but I was now late for an event and did not have time to again change rooms. I returned late in the evening and when walking in the carpet found that a 3 food area in diameter was sopping wet from a leak. I also found that one of the two sinks did not drain and actually had 3 inches of water in it. The next morning I discovered that the closet area also had wet floors and that all of my clothing now smelled like mildew. Prior to checking out I called the front desk and told them I wanted to speak to a manger at check-out. The manager was not pleasant and said the most they could do was waive the parking fee ($34 savings on a stay room rate of well over $500). At check out I was in a rush to get to a funeral and called later in the day. After three calls and messages, nobody ever got back to me to discuss how they could make things right.

It’s just an amazing property.

It’s just an amazing property.

Beautifully restored hotel with wonderful restaurants. Great decor done with humor. The beach club is also well organized, and all the staff are attentive and friendly. We can't wait to go there again!

Well organized place to stay, no smells, beautiful building, good restaurant. Pleasant.

Well organized place to stay, no smells, beautiful building, good restaurant. Pleasant.

Great place to stay. Renovated, clean, friendly, well organized.

Great place to stay. Renovated, clean, friendly, well organized.

Best property Marriott has in the autograph collection.

Best property Marriott has in the autograph collection.

I loved all the different activities the hotel offered and having access to the beach club. My family looked forward to receiving freshly baled, warm cookies that were handed out during turn down services.

Wonderful experience! Thanks

Wonderful experience! Thanks

Hotel is beautifully restored and well maintained and it has great amenities, most notably its beachfront pool and restaurant. Staff for the most part was excellent, with just a couple of exceptions. Restaurant was excellent, and daily events fun for those who chose to participate.

Hotel is beautifully restored and well maintained and it has great amenities, most notably its beachfront pool and restaurant. Staff for the most part was excellent, with just a couple of exceptions. Restaurant was excellent, and daily events fun for those who chose to participate.

Exceptional experience through and through.

Exceptional experience through and through.

The staff was superb with amazing customer service.

The staff was superb with amazing customer service.

Thank you The Cavalier Staff 😊

Thank you The Cavalier Staff 😊

First time in Virginia Beach. This location is beautiful. Love the history of the hotel. We stayed on property the entire time. Every detail is perfect. We loved the indoor pool and the quick walk to the oceanside pool and beach access. Checking in was so easy thanks to Nerissa.

First time in Virginia Beach. This location is beautiful. Love the history of the hotel. We stayed on property the entire time. Every detail is perfect. We loved the indoor pool and the quick walk to the oceanside pool and beach access. Checking in was so easy thanks to Nerissa.

Was phenomenal, they treated my family and I excellent all weekend and we’re more than accommodating

Was phenomenal, they treated my family and I excellent all weekend and we’re more than accommodating

Nothing

The Hunt Room was a great place to eat and the staff is excellent hotel-wide.

The Hunt Room was a great place to eat and the staff is excellent hotel-wide.

Restaurant looks like a dark farmhouse, although food was excellent! If tables were different, that would make everything perfect!

This hotel is lovely. We loved our elegant and charming room and public spaces!

This hotel is lovely. We loved our elegant and charming room and public spaces!

I can’t say enough great things about The Cavalier. It is TRULY remarkable. One of a kind. Of all the hotels I have stayed in WORLD WIDE The Cavalier is simply the best. THE BEST!

I can’t say enough great things about The Cavalier. It is TRULY remarkable. One of a kind. Of all the hotels I have stayed in WORLD WIDE The Cavalier is simply the best. THE BEST!

Beautiful hotel and great amenities! Room service was slow, but the food was excellent!

Beautiful hotel and great amenities! Room service was slow, but the food was excellent!

Thursday through Saturday nights are terrible. The band is loud that you can hear it on the 5th floor, literally. Management doesn’t care. One manager was friendly, it others were terrible. Valet is just as bad. 20 minutes waiting in line to park the car to check in. Will not book here again for business or otherwise. Nice accommodations and remodel, but bad operations and decisions. Left a day early just to stay somewhere else and they didn’t refund my last night.

Thursday through Saturday nights are terrible. The band is loud that you can hear it on the 5th floor, literally. Management doesn’t care. One manager was friendly, it others were terrible. Valet is just as bad. 20 minutes waiting in line to park the car to check in. Will not book here again for business or otherwise. Nice accommodations and remodel, but bad operations and decisions. Left a day early just to stay somewhere else and they didn’t refund my last night.

Beautiful room decorated with historic memorabilia - outside sitting areas comfortable - grounds impeccable - had dinner two times at the hotel both very different vibes (Hunt Club and Becca) very good. Staff friendly and always ready to assist. We arrived a bit off season for the beach though it was warm enough to enjoy the beach but we had to provide our own chairs and towels…which we had brought along but it would have been easier to have them provided

It was amazing. Everyone from valet parking to checking out went above and beyond.

It was amazing. Everyone from valet parking to checking out went above and beyond.

Beautiful hotel, great restaurants and lounge.

Very nice stay. They understand hospitality.

Very nice stay. They understand hospitality.

Incredibly expensive once you factor in lots of extra fees, such as a resort fee, (even in the off season when you can't use the pool or other extra amenities near the beach), onsite parking at $32/day, and no streaming services were available for guests, movies were $20 and the only thing available. The worst part was the live music that apparently happens every Thursday night until 11, and had our second floor room shaking until I finally called and complained. (If there's live music request a room on the third floor or up.) I was very disappointed overall with the experience.

Incredibly expensive once you factor in lots of extra fees, such as a resort fee, (even in the off season when you can't use the pool or other extra amenities near the beach), onsite parking at $32/day, and no streaming services were available for guests, movies were $20 and the only thing available. The worst part was the live music that apparently happens every Thursday night until 11, and had our second floor room shaking until I finally called and complained. (If there's live music request a room on the third floor or up.) I was very disappointed overall with the experience.

I love everything!! It was a fantastic experience.

Location, the staff, the dine in Hotel Was almost empty but receptionist made us wait till 2:30 then the room we had was with unpleasant view, I felt like being in prison

Historic structure and facilities was very cool... Especially the lounge and tavern areas. Smartly updated, but kept the core old school feel.

Historic structure and facilities was very cool... Especially the lounge and tavern areas. Smartly updated, but kept the core old school feel.

I did for my gorgeous wife on Valentines Day!

I did for my gorgeous wife on Valentines Day!

Wonderful place to stay

Wonderful place to stay

Best hotel in Virginia

Best hotel in Virginia

The hotel needs some improvements after almost the 7- year operating... at the Becca restaurant - service used to be better - the more diners the less attention to the particular needs of a guest...

The hotel needs some improvements after almost the 7- year operating... at the Becca restaurant - service used to be better - the more diners the less attention to the particular needs of a guest...

Beautiful property. Excellent in-room dining service by Diana.

Beautiful property. Excellent in-room dining service by Diana.

My favorite place to visit, especially during this time of year! Highly recommend

My favorite place to visit, especially during this time of year! Highly recommend

While the property was very nice, the greeting staff in the Hunt Room were RUDE!!! And the Raleigh Room was out of wine glasses and the bar tenders could not have cared less! In addition, the waiter in the Raleigh Room insisted on us providing a credit card - when we had been told at checkin we would not need anything besides our "keys" the entire stay - which equates to substandard service. The bar tender in the Becca was wonderful! However, at breakfast in the Becca there were workers doing drilling repair work - not what you expect in a fine dining room.

While the property was very nice, the greeting staff in the Hunt Room were RUDE!!! And the Raleigh Room was out of wine glasses and the bar tenders could not have cared less! In addition, the waiter in the Raleigh Room insisted on us providing a credit card - when we had been told at checkin we would not need anything besides our "keys" the entire stay - which equates to substandard service. The bar tender in the Becca was wonderful! However, at breakfast in the Becca there were workers doing drilling repair work - not what you expect in a fine dining room.

Everything was 5 Star service. I would like to let the staff know how much I appreciated them contributing to this 5 Star experience.🏆👏👏👏

Everything was 5 Star service. I would like to let the staff know how much I appreciated them contributing to this 5 Star experience.🏆👏👏👏

Celebrated at Orion's Rooftop Top where the view made up for a bit too pricey dinner Would definitely stay again

Celebrated at Orion's Rooftop Top where the view made up for a bit too pricey dinner Would definitely stay again

Made to feel special by the staff! Very friendly and accommodating. Beautiful restaurants with excellent food.

Made to feel special by the staff! Very friendly and accommodating. Beautiful restaurants with excellent food.

First time staying. Just joined friends for a celebration overnight. Loved the food and service. Great room with a view. Will definitely return for a longer stay.

First time staying. Just joined friends for a celebration overnight. Loved the food and service. Great room with a view. Will definitely return for a longer stay.

Beautiful hotel and great staff!

Beautiful hotel and great staff!

What really sets places apart this day and time is the service. Staff was absolutely top notch. Would love to stay again in the future.

What really sets places apart this day and time is the service. Staff was absolutely top notch. Would love to stay again in the future.

I had the absolute pleasure of staying at this extraordinary hotel, which truly exceeded my expectations in every way. The opulent atmosphere evoked the grandeur of The Great Gatsby, with stunningly beautiful and immaculately clean facilities. The staff were exceptional, displaying impeccable manners, respect, and warmth. Our family had the trip of a lifetime, and I would eagerly return to relive the experience. Without a doubt, this hotel has set a new standard for excellence in my eyes.

I had the absolute pleasure of staying at this extraordinary hotel, which truly exceeded my expectations in every way. The opulent atmosphere evoked the grandeur of The Great Gatsby, with stunningly beautiful and immaculately clean facilities. The staff were exceptional, displaying impeccable manners, respect, and warmth. Our family had the trip of a lifetime, and I would eagerly return to relive the experience. Without a doubt, this hotel has set a new standard for excellence in my eyes.

They will charge you $30 bucks every time you pull your car in and out of the garage beware

They will charge you $30 bucks every time you pull your car in and out of the garage beware

Beautifully restored historic hotel, wonderful hospitality and five star service. Nice Beach Club and pool, and the restaurant, Becca, was very good. We will return!

Beautifully restored historic hotel, wonderful hospitality and five star service. Nice Beach Club and pool, and the restaurant, Becca, was very good. We will return!

Great beach club and restaurant. Service and hospitality was wonderful.

Great beach club and restaurant. Service and hospitality was wonderful.

Great overall experience

Great overall experience

Great place to stay

Great place to stay

Best service i have ever experienced at a hotel!!! I will definitely be coming back!!!

Best service i have ever experienced at a hotel!!! I will definitely be coming back!!!

Wonderful stay!

Wonderful stay!

A luxury hotel through and through. Don’t recommend Becca though.

A luxury hotel through and through. Don’t recommend Becca though.

Excellent service! Amenities such as the beach club were excellent. Loved the live music!

Excellent service! Amenities such as the beach club were excellent. Loved the live music!

I enjoyed the entire stay

I enjoyed the entire stay

No. This is the like... fifth time we've gone through this exercise. I am not writing an actual review. Stop asking me to. Just let me rate it 5-stars. It was a wonderful hotel experience, but I have no desire to explain in detail what the issue is. At this point, I'm more annoyed about getting these emails from you all when you manually review the review and decide it doesn't fit your standards.

No. This is the like... fifth time we've gone through this exercise. I am not writing an actual review. Stop asking me to. Just let me rate it 5-stars. It was a wonderful hotel experience, but I have no desire to explain in detail what the issue is. At this point, I'm more annoyed about getting these emails from you all when you manually review the review and decide it doesn't fit your standards.

Lovely hotel and it was very convenient as the wedding we were attending was also at the property. Check-in was great. Nick was very attentive and offered us a welcome glass of sparking wine and showed us to the elevator. He had also arranged for our Tesla to be charged overnight as it needed to be charged for our return home the next morning (more on that later because it was NOT charged overnight). Room was tastefully decorated and clean. Amenities were nice and large shower had wonderful water pressure. Bed was a little too firm for our liking and there was no blackout curtains so we were awake bright and early at 7am! The room was very quiet though - didn't hear any other guests. Although we were thankful that our room was ready at 3pm, there no restaurants/cafes open for even a small bite to eat. We were told that it opened at 4pm (which is their usual check-in time - which is a little late given our experience with other hotels). We ended up eating some very expensive chips and nuts from the mini bar in our room. The wedding started at 5pm and food wouldn't be served until about 6pm for cocktail hour. I had to eat something after drinking a glass of sparkling wine on an empty stomach. Anyway, turndown service was very nice. Real problem began when we woke up much earlier than we had intended too but it actually was fortunate that we did since they had neglected to charge our Tesla overnight!!! Front desk did not pick up the phone. Brian, at checkout, not good!

Lovely hotel and it was very convenient as the wedding we were attending was also at the property. Check-in was great. Nick was very attentive and offered us a welcome glass of sparking wine and showed us to the elevator. He had also arranged for our Tesla to be charged overnight as it needed to be charged for our return home the next morning (more on that later because it was NOT charged overnight). Room was tastefully decorated and clean. Amenities were nice and large shower had wonderful water pressure. Bed was a little too firm for our liking and there was no blackout curtains so we were awake bright and early at 7am! The room was very quiet though - didn't hear any other guests. Although we were thankful that our room was ready at 3pm, there no restaurants/cafes open for even a small bite to eat. We were told that it opened at 4pm (which is their usual check-in time - which is a little late given our experience with other hotels). We ended up eating some very expensive chips and nuts from the mini bar in our room. The wedding started at 5pm and food wouldn't be served until about 6pm for cocktail hour. I had to eat something after drinking a glass of sparkling wine on an empty stomach. Anyway, turndown service was very nice. Real problem began when we woke up much earlier than we had intended too but it actually was fortunate that we did since they had neglected to charge our Tesla overnight!!! Front desk did not pick up the phone. Brian, at checkout, not good!

Elegance at its best

Elegance at its best

One at least one occasion the room was partially cleaned … towels not folded, bed made, food tray not removed… shower floor towel not replaced, etc.

One at least one occasion the room was partially cleaned … towels not folded, bed made, food tray not removed… shower floor towel not replaced, etc.

It wqs very classy and comfortable

It wqs very classy and comfortable

The hotel is exceptional. Unique in every way. The staff, especially the valet service were outstanding. Be warned however, that reservations are required well in advance for the restaurants. The only issue we had was the response we did not receive upon learning that we had left some clothing behind in the closet. Upon calling, we were told that it would be looked into. To date, we have received no reply back from the staff.

The hotel is exceptional. Unique in every way. The staff, especially the valet service were outstanding. Be warned however, that reservations are required well in advance for the restaurants. The only issue we had was the response we did not receive upon learning that we had left some clothing behind in the closet. Upon calling, we were told that it would be looked into. To date, we have received no reply back from the staff.

I look forward to the centennial in 2027!

I look forward to the centennial in 2027!

Staff worked around these issues and were very helpful. Very beautiful hotel.

Staff worked around these issues and were very helpful. Very beautiful hotel.

I have returned again and departed wirh the same disappointment... there is no good management - e.i. service

I have returned again and departed wirh the same disappointment... there is no good management - e.i. service

Customer service is non existent. The front desk was SO rude after they gave us wrong keys and then gave us keys to someone else's room! They thrn said they would upgrade us to an oceanview suite for the trouble. However it was not an upgraded room, it was a downgrade from what we paid for! When we went back down to say this was actually a downgrade, the front desk guy said yes it is a suite and an upgrade. I said that we've stayed multiple times in a suite and this was not one. He then said- well I work here everyday and I'm saying it's an upgrade. Toodles! And turns around to leave while I'm still talking. Just overall horrible customer service. And no one apologized for giving us keys to someone else's room. Those people also had no idea thay we were in their room- just not ok overall. This used to be our favorite place to stay but the customer service makes us think otherwise. We ate breakfast in Becca and the amount of flies around, on us and our food constantly, was pretty gross. Just overall not what we've experienced before or expect from the Cavalier. Try the Marriott across the street- Orion's roof was amazing for food and the customer service there was much better!

Customer service is non existent. The front desk was SO rude after they gave us wrong keys and then gave us keys to someone else's room! They thrn said they would upgrade us to an oceanview suite for the trouble. However it was not an upgraded room, it was a downgrade from what we paid for! When we went back down to say this was actually a downgrade, the front desk guy said yes it is a suite and an upgrade. I said that we've stayed multiple times in a suite and this was not one. He then said- well I work here everyday and I'm saying it's an upgrade. Toodles! And turns around to leave while I'm still talking. Just overall horrible customer service. And no one apologized for giving us keys to someone else's room. Those people also had no idea thay we were in their room- just not ok overall. This used to be our favorite place to stay but the customer service makes us think otherwise. We ate breakfast in Becca and the amount of flies around, on us and our food constantly, was pretty gross. Just overall not what we've experienced before or expect from the Cavalier. Try the Marriott across the street- Orion's roof was amazing for food and the customer service there was much better!

I booked my stay in August and was excited since I am a local and have never stayed at the Cavalier. We were attending the Bourbon Invitational so it was the perfect excuse. 30 minutes before arrival, I received a call from the front desk manager indicating they were overbooked and had to cancel my reservation. I booked this is AUGUST, it is now NOVEMBER, HOW DID I GET BUMPED OUT OF MY ROOM?!! They offered me a stay across the street and a "full refund" plus parking expenses as compensation for the inconvenience. It was a nice gesture but I was very disappointed. We stayed at the Marriot across the street and it was nice despite getting shifted hotels. NOW THE FUN PART.... the refund...... It has taken me 6 calls and many follow-up emails for my refund but they won't refund the resort fee and taxes..... so much for fully compensated due to their error. It is a beautiful hotel but because of such crappy management and booking, I will NEVER STAY THERE.

I booked my stay in August and was excited since I am a local and have never stayed at the Cavalier. We were attending the Bourbon Invitational so it was the perfect excuse. 30 minutes before arrival, I received a call from the front desk manager indicating they were overbooked and had to cancel my reservation. I booked this is AUGUST, it is now NOVEMBER, HOW DID I GET BUMPED OUT OF MY ROOM?!! They offered me a stay across the street and a "full refund" plus parking expenses as compensation for the inconvenience. It was a nice gesture but I was very disappointed. We stayed at the Marriot across the street and it was nice despite getting shifted hotels. NOW THE FUN PART.... the refund...... It has taken me 6 calls and many follow-up emails for my refund but they won't refund the resort fee and taxes..... so much for fully compensated due to their error. It is a beautiful hotel but because of such crappy management and booking, I will NEVER STAY THERE.

Our stay was great, the people were friendly and inviting. The property was gorgeous and clean. The food was 5 stars, those parmesan truffle fries I could eat a keg of. All in all, a great stay, one improvement I would suggest would be to upgrade their linens (Bedding & Towels). They weren't bad per say just used past their prime. There were newer hand towels and wash cloths, but the bath towel felt like sandpaper.

Our stay was great, the people were friendly and inviting. The property was gorgeous and clean. The food was 5 stars, those parmesan truffle fries I could eat a keg of. All in all, a great stay, one improvement I would suggest would be to upgrade their linens (Bedding & Towels). They weren't bad per say just used past their prime. There were newer hand towels and wash cloths, but the bath towel felt like sandpaper.

The staff is exceptional, going out of their way to assure your stay exceeds your expectations. Put this resort on your “must stay at” bucket list! Its well worth it!

The staff is exceptional, going out of their way to assure your stay exceeds your expectations. Put this resort on your “must stay at” bucket list! Its well worth it!

Don’t really se why this is a 4 start hotel, just because they gave you a glass of wire or water when you check in.. I will not pay $600/night another time to sleep only…

Don’t really se why this is a 4 start hotel, just because they gave you a glass of wire or water when you check in.. I will not pay $600/night another time to sleep only…

Amazing service

Amazing service

AWESOME Stay! Took wife for a overnight getaway and really enjoyed ourselves! Clean room. Nighttime vibes were cool! Pool/Hot tub were great. Didnt see no ghosts though :(

AWESOME Stay! Took wife for a overnight getaway and really enjoyed ourselves! Clean room. Nighttime vibes were cool! Pool/Hot tub were great. Didnt see no ghosts though :(

Beautiful hotel. The service, food, ambiance was excellent.

From check-in to check-out!!! John and Robert were the BEST in taking care of our questions!!! Great experience!!!😀

Very classic and refined hotel stay experience. Loved the professionalism of the staff and also loved the elegance of the hotel property itself.

Everyone was very accommodating and professional. Great experience, we will be back soon!

Staff, food, service, private beach club, beach transit, decor, cleanliness… the list goes on and on. While certainly more affordable options, this was by far the best experience.

Wonderful place. So classic and friendly. The staff all very friendly, very clean and organized rooms, and not too much noise at nights. Perfect gateaway with your family. Most evening tea and coffee would be served in the lobby

We planned a special trip to celebrate our 25th anniversary. Our stay did not disappoint - the facility is beautiful, very clean, and the staff is amazing. We ate dinner and breakfast at Becca - food and service was impeccable. We enjoyed the Distillery tour and the history of the hotel is very interesting.

Outstanding staff

Everything one needs is available

Cleanliness, professionalism of staff

Beautiful property.

The property does not live up to its rating.

Absolutely gorgeous, historic property. I would live there if I could!

Hotels was up to date and spotless. From the friendly valets to the smiling waitresses , all was just great. Will visit again

Historic, extraordinary design and architecture, amazing staff. A magical place and my "home in Virginia"!

The Cavalier is a Time Machine on the outside and an elegant and luxurious dream on the inside. This place is magical and if you’re looking for a place that has a ton of history, then look no further. It’s amazing.

The Cavalier is absolutely beautiful. It has a 1930-40’s feel to it. The staff is outstanding. They are so kind and friendly and just always there to help you and make your stay the best possibly can be. The food is delicious. Will definitely come again and recommend to everyone I know.

Beautiful suite!

The Cavalier is an amazing place any time of the year. Great food at a variety of prices on site a fun lobby bar and the rooms are a nice size

Amazing experience!! Facility was gorgeous and amenities were phenomenal. Dinner in the Hunt Room was to die for. We were able to tour the distillery, drink and dance on-site with live music, walk on the beach in moonlight, and relax in the hot tub all in one fantastic evening. Will do again!!!

The most beautiful place I’ve stayed and the beat service. After our check in we received a bottle of wine and cake to help us celebrate our anniversary. Each resultant was equally hospitable, more than we expected after a busy holiday. Perfection!

I am a frequent guest at the Cavalier, but this time it was the most disappointing stay. First of all, I've been charged for some items from mini bar I've never had, never eaten, never drunk! After calling the front desk twice, was never given what I asked for (always heard - "it is on its way"). Just curious, for what is the hotel/room fee - for service that is not functioning well?!

The Cavalier is the place to stay and enjoy Virginia Beach. Everything about the hotel was simply exquisite. If I had to pick anything negative, I would say that the elevators are a little slow. The overall experience was simply 5-stars.

Great time at the Cavalier. Beautiful surrounds and happening spot at night. Great meal at Becca, but FREEZING, had to have a blanket that they keep on hand. Rooms were large and comfy. Shower was a dribble, why? Beach club was great, and a good lunch spot...got tired of Poolside Pandora music after a while. Loved the 40's jazz sound in the bar area in the afternoon. Valets were big fun and looked forward to chatting with them every time we went out.

The property is very nice and staff is always checking to see if you need anything and is accommodating.

Outstanding historical property with exquisite attention to detail, architectural details, excellent living history, close proximity to beach, great amenities including spa, indoor pool, steam and sauna, art, great beach club, excellent breakfast menu

I feel I was staying at a great castle over a night. Very unique experience. Great view, great designs.

Our recent stay was every but as enjoyable as all of our previous stays. The staff goes above and beyond to make sure their guests feel welcomed and comfortable. Accommodations are impeccable, service is outstanding, guest rooms are clean, spacious and comfortable. The grounds are beautiful and well-kept, the beach club is relaxing and the staff their are friendly and helpful. Anyone visiting Va Beach owes it to themselves to stay at The Cavalier at least once so they can see what a luxury hotel is supposed to be. Looking forward to going back again already.

Grating to be charged a $40 resort fee for an overnight stay with no resort services.

Beautiful hotel, but service was not as good as it was during previous visits.

Our check in was not friendly or informative but everyone else was wonderful

Excellent luxury hotel.