Surfbreak Virginia Beach Oceanfront, an Ascend Collection Hotel

Wonderful stay. Staff is friendly and helpful. Great restaurant, clean and nice pool and great access to the beach. Love the balcony!! Definitely returning!!

Enjoyed the stay. Did not encounter any issues. Only concern is the on-property parking is very limited.

Shower curtain rod was falling off wall. It may appear to be petty, but I can spend my money elsewhere for the same price and get those simple things.

We’re not overly impressed with this hotel. We stayed about four hours of the four hours two of them were at the pool, which was disgusting and cloudy. The room itself had bugs. Not sure what kind. The floor had not been vacuumed and the shower had absolutely not been cleaned. still hair in it

Clean, accommodating, and very kind!

Comfortable bed, very clean, wonderful. Helpful front desk. I left my phone and the housekeeper brought it to me. The only problem we had was on the day of departure all the ice machines were broken. But overall an excellent hotel

My husband and three children age 6 and twins 3 had an amazing time! Staff was very friendly and helpful. Thanks so much for adding to our family memories.

Very clean, helpful courteous staff, bed super comfortable, beautiful ocean view

The view was awesome! Pleasant stay!! Calypso Bar and Grill (attached) is horrible!!!

Nice beach view, rooms were a little outdated. For the price though, perfect spot. 1 min walk to the beach. Pool was great. Coffee in the morning was wonderful

The hotel was in a great location, the staff were very helpful, but the property is a bit worn. Definitely could use a coat of paint on the balconies, but the room was clean and I enjoyed my stay.

Clean room great staff excellent location

Great choice all around

Exceptional

We had a great experience at the Surfbreak Hotel. Great location on the beach, friendly & competent staff, all around a great economical choice. We would definitely go back

The views & location were great. I thought the beds were comfortable. Our water pressure in the shower wasn’t ideal but other than that we were very satisfied with our stay!

Location the scene of the ocean from balcony everything. Shower could have had a little more pressure. The toilet handle had to be held down for it to flush. But not a big deal.

Very good

Every staff member that we encountered was very friendly & helpful. The rooms were clean, beds were comfy & you couldn’t hear anything through the walls which was fantastic. Very convenient to a lot of restaurants & bars & shops.

The front desk clerk was impeccable, help with information i needed to get around and she gave me helpful information.

Love the balcony

Very close to a lot on the boardwalk & short walking distance to the beach. Super friendly & accommodating staff. Bed was very comfortable. The rooms need to be updated. TV wasn’t great quality. The toilet in our room was extremely finicky, we thought it was broken (had to hold the handle down for 10+ seconds for it to flush). The tiles in the bathroom look like they were just shoved together (it looked messy/the grout was extremely messed up) & there was black mold on the ceiling in our room (room 304). Balcony was also dirty when we arrived (trash from previous travelers was left out there).

Q

Toilet did not flush easily, pillows were terrible, mattress needs to be replaced, restaurant noise below is disruptive and the pool is not heated in June and too cold to use. Again staff Is lovely and over all location is nice but that’s the only positive. Also note only one car parks free per room.

It was a very relaxing stay

Ocean view Ac unit kept the carpet wet

The room was very clean and the views were awesome.

everything what I could expect. did not always have hot water for showering. a few times only lukewarm warm at best

Exceptional

Friendly staff, very helpful & always pleasant. Comfortable bed & great suite. Bathroom lights were very dim. There was hardly any water pressure & barely any hot water.

Exceptional

Perfect view, comfortable beds very clean A free breakfast would have been a nice addition.

It’s a very nice place a few dirty spots but easy beach access

Very friendly staff. Had our room ready early. Was a great room and very spacious. Free parking on the beach! Wish they had an indoor pool and free breakfast.

Room size was great much bigger than the room I stayed in all weekend at the hilton

Staff responded very quickly when I called down to the front.

Exceptional

On the beach with excellent views. Very nice room.

The View N/A

The View N/A

Good

Very clean, good location The AC did not work the first night we were there.Many of the TV channels never came in.

Very clean, good location The AC did not work the first night we were there.Many of the TV channels never came in.

The room was clean. Staff friendly. Beach view amazing and beautiful. Air conditioner was working very well. But we left open balcony just to listen ocean.

My stay at Surfbreak was great the balcony view to the ocean is splendid. My only concern the mattress and pilows is not firm enough, the room was cleaned and the staff very friendly especially Martiana. Breakfast is not provided however they provide fruits and drinks such as hot tea, water, coffee and hot chocolate. Acces to restaurants and other eatery is within walking distance or a few minutes drive.

The front desk lady and cleaning ppl were all very nice They need to figure out parking it’s terrible Parking a block over in a dark lot it’s not safe or convenient We were on the first floor which was ocean front but I’m used to being higher up floor

Clean room. Friendly staff. Beach view. Quiet.

The property is convenient to local attractions, but it is an older property.

Exceptional

Very nice stay

Balcony

Everything was great! I had no complaints at all

Everything was great! I had no complaints at all

the beds were so comfortable!! staff was so polite and helpful. the location was ideal.

Exceptional

the beds were so comfortable!! staff was so polite and helpful. the location was ideal.

Everything was great from check-in to check out.

While the room was definitely needing some TLC and repair - it was clean. The view was great, pool was clean and staff was overall friendly. For the price, it was a great stay with no issues.

We have stayed here a number of times. We will be returning here in the future. They have taken care of us everytime. If there was anything thing wrong they have went up and beyond to take take of it.

Exceptional

The hotel was clean and comfortable. It is so close to the beach. We loved resting on the balcony, watching the dolphins. Great experience!

We only stayed one out of the three nights we booked because of the mold in the air conditioner and mold on the lamp cover ..

Very good

Passable

Enjoyed the stay. Staff was AWESOME SAUCE 👌

Mejorar las camas. No estaban muy buenas

Staff were great!

Very good

Staff was awesome, room was clean and had great views overlooking the boardwalk and ocean

Otherwise we loved our stay here. Parking can be off site if you’re not lucky to get a space out front. They have a nice selection of morning coffee and fruit in the lobby.

Good

Very good

Passable

What breakfast? Last year when we stayed, there were muffins and fruit. This time we were told your shipment had not come in. We were there for two days before bananas and small tangerines came in. The bottled water was a nice touch. Go back to at least having muffins, along with fruit. We are considering a location with continental breakfast.

Staff was helpful. Rooms were clean but property outdated.

Exceptional

Clean room, direct ocean access, we loved our stay.

Needs better parking Otherwise very good And a shout out for staff Latoya great help with housecleaning Thank You!

Great location…..

Exceptional

Everything about Surfbreak was fantastic. Perfect location. Excellent facilities, really comfortable and the entire Staff team were go helpful and professional This really doesnt apply as everything was fabulous

Very close to the beach Tv was very old, the lighting and colors of the tv kept changing. We also used the microwave and half of the room power went out

I loved the location. The staff is very nice and accommodating. The restaurant on site was spectacular. There were several places around to eat Pool was closed

Everything was great except the parking. It did not meet ADA requirements for the number of handicap parking spots. Most of the parking was two blocks away.

The staff were the friendliest staff ever… they definitely were a deciding factor in me extending my stay here…🤗🤗🤗

Superb

You have to park a block and a half away, even with a handicap sticker.

Wouldn’t stay here agin, they didn’t come clean the room after the first night, I asked them too, but no one came. Trash needed to be picked up, we needed the beds changed, more towels. More toilet paper, ridiculous.

Great location, room was good size and clean. Air conditioner was so loud sounded like it had a muffler backfiring when it turned off. Water in the shower, barely got warm and the toilet struggled to flush completely. Coming into the front door and going down the awkward hall to go up the elevator seemed strange like it was an after thought to build . The back door coming in from the beach and pool was never locked. We stayed the night to go to the Pungo Truck Show and Tidewater Comicon. Terrific location with lots of food and libations and cute stores across the street.

Good value

Great view

I spend a week . And we love it . Will definitely stay there again!!

Stellar staff!! The lack of close parking for disabled was the only disadvantage

Location

Location

Ocean view was great from our room!

The weather was a little on cool side but I still enjoyed my stay

The view of the beach was great. The AC worked well. Staff were very nice. Room was clean. All in all i enjoyed my stay.

The only issue we have is that there was a huge road race with 2K runners on Saturday (the day we had to be out by 8:30 a.m. to go out to the airport). No one at the front desk told us that the roads would close at 7:30 a.m. Luckily, I asked a police officer who verified that the roads would close at 7:30. We threw out suitcases in the car and were literally the last car to leave the area.

Yes

Clean and comfortable.

We really enjoyed the location and the cleanliness of the building/property We didn’t like that the restaurant attached as a part of the property as advertised was sporadically opened, and we never knew when the hours of them being opened would be, we also never knew when the pool would be opened or when it would be closed and the outside door, which was supposed to be locked every night at 10 PM was always left opened for anyone to go in and out of

Quality of beds

Area Oh yeah, got there to check in after 4 PM. Our room door was not able to be unlocked even with the keys. The maintenance person also came to try their best, but we had to downgrade pretty much and we didn’t get any sort of compensation or any money off of the 400+ dollar stay. We waited over an hour closer to two hours before they decided to give us a new room that was a bottom floor room.

Quality of beds

Area Oh yeah, got there to check in after 4 PM. Our room door was not able to be unlocked even with the keys. The maintenance person also came to try their best, but we had to downgrade pretty much and we didn’t get any sort of compensation or any money off of the 400+ dollar stay. We waited over an hour closer to two hours before they decided to give us a new room that was a bottom floor room.

We really enjoyed the location and the cleanliness of the building/property We didn’t like that the restaurant attached as a part of the property as advertised was sporadically opened, and we never knew when the hours of them being opened would be, we also never knew when the pool would be opened or when it would be closed and the outside door, which was supposed to be locked every night at 10 PM was always left opened for anyone to go in and out of

Beds were leaning and hair in bathroom view was amazing

Beautiful view and modern amenities! We thoroughly enjoyed our stay here.

Didn’t get breakfast Everything was nice

Breakfast is always nice

Didn’t get breakfast Everything was nice

Very good

Great location and staff were very friendly.

Great hotel

Exceptional

Poolside Dj

Poolside Dj

Positive beach vibe all around!

Exceptional

Excellent location and hotel! Will come again!

Beautiful ocean view , clean room, affordable

Some of the nicest staff i have ever had from our greeting to checkout, room was spacious and clean with a nice view of the ocean and boardwalk

Superb

People there were very friendly made us feel welcomed

People there were very friendly made us feel welcomed

This hotel was a little warn down. Time for a makeover

The property wasn’t too bad. It can use an update.

This was my first time staying here. It won't be my last. The staff was extremely friendly and helpful. My room was nice and the view was awesome.

Exceptional

Exceptional

It was amazing. Open my eyes up first thing in the morning. All I see is nothing but beach. It was beautiful.

Very good

The location was perfect!!! The view AMAZING PARKING is NOT free for all guests! Myself and my 3 sisters came from different locations and had I know only 1 of us would have free parking we would’ve chose another hotel. The parking was $34/24hours. We asked for more passes and was told no then on the last night of our stay we asked again and they gave us 1 more. I wish paying for them would’ve even been an option because atleast we wouldn’t have had to park blocks away to find a cheaper parking that was still 24.50 a night AND only til 5am. I was setting an alarm to wake up at 5:01am because they wouldn’t allow me to pay prior to 5am!! VERY INCONVENIENT and EXTREMELY false advertising about “free parking”

The location was perfect!!! The view AMAZING PARKING is NOT free for all guests! Myself and my 3 sisters came from different locations and had I know only 1 of us would have free parking we would’ve chose another hotel. The parking was $34/24hours. We asked for more passes and was told no then on the last night of our stay we asked again and they gave us 1 more. I wish paying for them would’ve even been an option because atleast we wouldn’t have had to park blocks away to find a cheaper parking that was still 24.50 a night AND only til 5am. I was setting an alarm to wake up at 5:01am because they wouldn’t allow me to pay prior to 5am!! VERY INCONVENIENT and EXTREMELY false advertising about “free parking”

Good

The tv was either broken or very cheap. It was too small for the room and sounded like tin cans connected with string. The room was pretty clean but definitely worn down. MDF furniture had missing chunks, the paint job in the room and hallways looked like “landlord special” (painted over hardware, etc) and it smelled a little musty-don’t know why any beach hotel would still use carpet. Curtains were dirty at the bottom and broken at the top. Water pressure in yhe shower was a trickle and the toilet struggled to flush. I wouldn’t #2 in there lol The AC was amazing though! View was spectacular. If you’re on a budget, it’s fine if you’re able to spend two or 300 extra I would look elsewhere.

We really enjoyed our stay

Amazing view and friendly staff. Minimal to no “extras” or amenities - just coffee and hot water in the lobby in the morning.

Restaurant Toilet didnt flush well Shower/tub didn't drain well Entry door could see daylight all around Very dim light in bathroom

Restaurant Toilet didnt flush well Shower/tub didn't drain well Entry door could see daylight all around Very dim light in bathroom

Pleasant

Beach view was excellent staff very friendly and helpful coffee in lobby all the time. Bar Resturant on site good bar food(not opened for breakfast though) parking was offsite , down the road a short walk .There was a small amount of parking at hotel but not many. Overall good for the price but needed some upgrades for sure

Thomas Gigioli was not a pleasant man. Treated the staff poorly in front of me and seemed put off when I asked him to refill the morning coffee dispenser . He REALLY did not like that I asked him for something, which bothered me VERY much. Any encounter like that when I've spent my HARD-EARNED money for a getaway puts a damper on my mood.

Our trip was for a week. Probably would do something different for a longer stay in the future. But if you plan a quick weekend trip it’s okay. Pool was closed. And the hotel does not offer much of anything extra. You have to park a couple blocks away. And if there is an event you can’t pull your car close to load your luggage. Not a horrible place. Staff was friendly. But didn’t stand out as somewhere I’d stay again.

Todo es muy agradable ,solo el aire acondicionado estaba funcionando mal ,pero en lo general el hotel es muy bueno me gusta mucho

The room was fine…could use some TLC but the beach/ocean view was fantastic, especially for the very reasonable cost!

This hotel stay was good. It is not the newest or nicest hotel but it was good for a 2 night oceanfront stay. The room was clean, and the balcony was perfect. The restaurant attached has amazing food. The check in, check out process is smooth and the front desk staff are very helpful and friendly. You do have to park around the corner, however it’s free and it’s not a far walk at all.

Great place! I will definitely be back

Clean and nice size room. The beach view was amazing.

The pool wasn’t open

That view though! Great spot right in the middle of Atlantic Ave. courteous staff, clean spot. Highly recommend!

We enjoyed our staff and plan to stay here again.

Beach view is great and the rooms are clean

2nd time I’ve stayed and both were enjoyable

Room could've been cleaner & more updated furniture. Ice machine location wasn't convenient. Parking was terrible since it was often a book away to get to our car in nasty weather.

Location dirty run down roaches in our room no breakfast

We had oceanfront view but there was a roof right below us with loud fans so we couldn’t really listen to the ocean.

The only thing I wish they offered was a Continental style breakfast. They did offer fruit, coffee & tea.....but that was it.

The stay was wonderful the room was clean the staff was friendly and the view was beautiful. I only had 2 small things that should be easy fixes on room 701. The one is tension on the room door needs adjusted so it closes easily with out pushing or pulling it closed. The second is the hinges on bathroom door need adjustment so that the bathroom door closes when someone is doing a number 2. The restaurant on your property has several young men on staff that are very green and no obvious restaurant experience, Being a tourist town that is common is low scale restaurants so no biggie for that. Yes my wife and I look forward to returning in the future to your property and I have no problems recommending your hotel. Thank you

Wonderful stay here! The staff was absolutely fantastic and the room was perfect for our family. We will be back again next year and plan to stay again with this hotel!

The room was very clean, great view, staff was very friendly! My children enjoyed the complimentary fruit and drinks in the lobby!

no breakfast. bed was good. coffee pot worked. tv didn’t work due to wi-fi not working

Good room right on the beach

Close to my destination

We enjoyed our stay so much. Thank you

Great views!! But …Limited amenities . Property is old

We stay here every year for spring break but this year was our last! The pool is never open & you would think the price we pay for the room, they offer free breakfast. Staff is cool, & rooms are clean. The balcony was a tad bit dirty.

Best overall experience.

The room was super clean. The view was exceptional. No pool because we went during off season. We had some issues and were resolved right away. Thank you!

Nice beach view. Asked for additional towels multiple times without receiving them. Building was close to a lot of places we could walk to.

No breakfast water wasnt hot

Property is old.. great location ..front desk doesnt know rooms are clean or not.. difficult to get around with luggage. No good food options. No vegan options

Nice view

Yes, shops were close.

.

Great location!

The staff was amazing from check-in, maintenance (shower handle broken), extra towels to checkout. Restaurants and shopping were all close to hotel, even bike and beach rentals. Virginia Beach Coffee was a favorite, just across the street diagonally, owners and dog Dixie made the morning better!

Front desk staff were awesome!!

The staff was absolutely amazing especially the evening crew! Our room was great. House keeping was great we will definitely be coming back every year for our nationals trip

Good

Service from staff could be better including understanding and speak English. Better understanding of the rooms could be updated.

Clean room the staff was excellent and overall amazing stay

This was a nice property on the beach. Perfect to see the sunrise each morning.

The property was very clean When entering in the room at night there’s no switch to turn the lights on. You have to turn the little lamps on by the bed which is not much lighting and also the bathroom lights are very dimmed and on my floor room 312 you really couldn’t enjoy the view of the beach because the big air-conditioned unit is in the way but other than that it was it was pretty chill there it was comfortable nice and pleasant. oh, and be careful because the little mini refrigerator will fall out of the the wall up under the cabinet.

This room was really nice and clean. The staff was very friendly and helpful. We really enjoyed our stay here.

The beach view was beautiful. Definitely want to come back and stay here

Was great

The stay was good. Everything worked just needing some updating. Staff was great

everything looks fine

Beach view from balcony was very nice, room was clean. TV did not work, had to ask for towels and room wasnt cleaned everyday for us. Its a really good location but not the nicest rooms. Good enough if you are looking to save some money. Off site parking but not too bad as the parking lot was right across the street, so if you dont mind that it was fine.

The cleaning staff was top notch

Nice views and easy access to the beach and restaurants!

This Hotel is very clean and quiet quiet, it's right on the beach and wa lking distance distance to a lot of good restaurants . I really Enjoyed my stay here!!! I will be staying here again

Room clean, helpful staff. Hotel quite dated and worn, but everything functional and all fine.

Do not stay at this hotel. It was just a reservation nightmare. no one on thier staff responded at all. Orbitz was also no help. I will not recommend.

Could not stay in assigned room, or a replacement. Dirty, soiled, cigarette smoke and marijuana smell. Communication with staff was awful. Checked out and went to another hotel. Worst experience!

The room was clean and great view of the beach. There were no chairs on the balcony and the parking wasn’t convenient.

Helpfuly staff and great in site bar and grille

We were there for a run weekend and it was very busy. Our room was very clean and the beds were comfy. Natalie at the front desk was very welcoming and lovely. This is not a fancy property but the rooms were clean, the balconies over look the ocean and we were only a mile from the start.

Hotel was clean. The outside is very dated and the windows on the front were dirty. The staff was very nice. Really no amenities to talk about. No breakfast and the coffee station was pretty basic. I would stay again.

They accommodated my last minute room request after my previous booking was canceled at the last minute. Everything was great, it’s just expensive compared to rooms of similar quality in the area. There’s limited parking at the hotel so I had to park 2 streets away in their overflow lot.

For the price this was exactly what we expected. Checkin was simple and parking is about a block away. Our room was over the “club” but did not affect us so sound barriers were sufficient. We enjoyed the stay and in a great location! No complaints at all.

Room was clean and staff was amazing! Easy to walk to lots of things near by!

There were ants and flys in my room and multiple things that were broken and run down. For the rate I paid I had a higher expectation of how my room would be. The parking being at another location when arriving was very confusing there was nowhere to park on arrival and I had to run in to find out where I had to go.

Everything else was fine. Thanks!

Clean, friendly front desk staff, next to boardwalk, surrounded by a variety of restaurants, shopping and entertainment. Easy parking, bottled water provided, easy walk to and from shopping areas. Very central. Ocean front room was convenient. Calypso bar and grill on site. I’d go back. I got a good price via using Expedia to book. I had a nice 4 days of food fun and festivities.

Was only there for one night, but the staff and facility was very nice.

Nice staff, clean even though it is an older property, pretty views, close to food and beach activities

Staff, room, great.

Nice housekeeping

The heat didn’t work in the room. Front desk clerk was never at the desk. Called all day. The parking is way down the street, so when we left at midnight due to the heat not working we had to walk down the street.

The location was seafront so perfect for those wanting this. Nowhere to grab breakfast in the hotel but eateries surrounding. The room smelt of cigarette smoke and the insect shield on the balcony door fell off and hit my daughter on the head. It’s light so luckily didn’t cause injury!

The one redeeming factor for this hotel was the staff. The person at the front desk (I think her name was Natalie) was awesome with me and she was manning the place by herself at the front desk with a lot of people seeming to check on at the same time. One of the facilities guys (didn’t catch his name) jumped in later in the evening to help. But that was the only good thing to say about the hotel itself (except the room had a great view of the pool deck and ocean) The hotel was loud, we are on the 3rd floor which would have been OK except there was a loud party happening in the bar for St Patrick’s day which didn’t end until 01:35. Other guests of the hotel were obnoxious and loud well into the late night, early morning. Seems this hotel is more suited for a party hotel than a getaway and relax hotel. If that’s your thing, you will enjoy it I’m sure. I won’t be staying there again. One of the dumpier “resorts” in Virginia Beach.

Clean room and shops close

We had a room on the 7th floor right on the boardwalk with a perfect view of the ocean. The ice and vending machines were directly across from our room and they have a nice club/restaurant on the ground floor that leads right out to the boardwalk. The only downside is the parking is around the block but if you are planning on being at the beach all day, it probably won't be of any concern. I would stay here again if I had the opportunity.

Yes

Perfect ocean view! The beach was a couple of feet away. The staff was amazing!

The view was great. The room was clean and comfortable. The restaurant on site was convenient. Staff were friendly. Would highly recommend.

All the staff here were friendly and ready to help. Our room was clean, and the view was outstanding as promised. Smooth check in and check out. Would come here again.

Nice amenities & staff. Bed was comfy and hotel was quiet. However, bathtub was dirty.

The room was clean and the view of the beach was nice

Staff was great, friendly, helpful or was the false pictures that lured you in. Lobby looks nothing like advertised. The rooms they slid in 2 pictures of what they really looked like and the room was dirty, moldy literal mold on lamp shades, a hole in the wall that they put a wooden piece over. Biggest issue is the false advertisement

Staff was great, friendly, helpful or was the false pictures that lured you in. Lobby looks nothing like advertised. The rooms they slid in 2 pictures of what they really looked like and the room was dirty, moldy literal mold on lamp shades, a hole in the wall that they put a wooden piece over. Biggest issue is the false advertisement

Great staff, immaculate, great location. Good water pressure and plenty of hot water in February. Comfortable bed.

Great staff, immaculate, great location. Good water pressure and plenty of hot water in February. Comfortable bed.

Great views near mostly everything. The parking lot around the corner from the place. Check in area was tiny and got congested. I didn’t like I had to park and walk to the hotel.

Front natalie was so helpful and give us a good room she rocks house keeping was good took we will be back this hotel rocks restaurants, staff was good too.

Front natalie was so helpful and give us a good room she rocks house keeping was good took we will be back this hotel rocks restaurants, staff was good too.

The room was not clean. The duvet covers had makeup on them and had to ask for them to be changed. We selected tot the hire due to the layout and that fact that rheee was a pull out couch. The mattress on the pull out couch was filthy. My daughter had to sleep with my son. The couch it self was dirhy and I was hesitant to sit on it. The bathtub was not clean either. I was ready to forfeit my night if there other regions in the Moxy next.

The room was not clean. The duvet covers had makeup on them and had to ask for them to be changed. We selected tot the hire due to the layout and that fact that rheee was a pull out couch. The mattress on the pull out couch was filthy. My daughter had to sleep with my son. The couch it self was dirhy and I was hesitant to sit on it. The bathtub was not clean either. I was ready to forfeit my night if there other regions in the Moxy next.

Their parking lot was a block away.

The room was clean and well presented. The staff was warm and welcoming. I enjoyed my stay.

Great ocean view !!

Everything was perfect... staff very friendly and helpful.. iwill be back soon...🍺✌️

Location, pleasant staff and reasonably clean and organized I had no hot water for my shower or sink for 3 days and that’s even after running the water for 10-15 min. And the beds had a dip in the middle. I had to sleep at an angle just to feel someone comfortable. Quality sleepy was not obtained during my tenured which made for a sleepy morning

It was out the way from the drama Toilet was kindof slow but overall it was good

The loud ghetto party going on in the room next to us. The smell of weed was so strong we felt like we were at a party hosted by snoop dogg.

Yes, it was clean. Just had to wait minimum of 20 minutes for hot water!

Everything was good

I had a great stay and truly enjoyed everything. The property was clean, safe, and quiet, and the location was very convenient. Easy parking, walkable areas, and nearby shopping made it even better. I would definitely stay here again and recommend it to others.

Room was spacious. Promptly took care of chirping smoke detector. Unfortunately people were smoking the Maryjane out on balconies and I’m allergic so we couldn’t enjoy our balcony.

Wonderful

Yes

Everything from the room to the staff was great. Always such great customer service when we visit.

The service was awesome. The room was clean and magnificent. They had my mini birthday trip ...a one to remember. I definitely recommend and will come back soon.

Unobstructed view, clean room. Friendly staff

I had a great time

Actually, we (2 other couples besides us) got a call a few days before and were told that they were CLOSING during our stay! However, they upgraded our accommodations to the Hampton Inn South. Which is a nicer hotel right next door. The downside was we didn’t get a king bed, instead we were given 2 queen beds, not a big deal unless you are a larger person (my wife and I are both small). Our group likes Calypso’s Grill which is connected to the Surfbreak…hence our original choice. But I think the Hampton Inn will have new customers.

They gave me the wrong room when I booked for a king but adjusted that. Then there was no hot water. Lukewarm at best.

Staff was nice. Hotel was ok. No hot water.

Great stay. Everything was wonderful. Clean. Staff was very friendly and helpful. Will be back.

Clean room and the view

Beautiful views, close to everything. Dismal parking. Needed to walk block and a half. Room needed a few repairs, (bathroom), cabinet. Tv was wonky to start. Spinning wheel of death for a long time., but it worked. Help very pleasant and helpful.

Bathroom very well maintained, good thing. Room comfortable, pleasant smelling, safe available, nice balcony views. Staff extremely friendly and helpful. Great location. Not enough handicap parking by building. Only about ten total spots by hotel. Remote parking not far but lot a little dark. AC was loud but staff said about to make some repairs in off-season.

The staff was super accommodating, the hotel was clean and the view was gorgeous.

Awesome view from balcony. Staff very nice. Pretty fast elevators. Unfortunately no parking on site, had to park 1 block away. Easy loading and unloading. Clean room.

This is property has a great hotel staff...we interacted with both Matthew and Thomas and both were very accomodating. We got the room off season for just over $100 and had an amazing oceanview room. Yes, it is a bit dated but the room was clean, had a fridge and everything worked fine.

Matt thank you so much for making sure I got a parking spot in front of the hotel on my last night. I had a very early flight the next morning and was concerned about being a female walking alone to the designated hotel parking lot at 4:45am. Matt you are the best!

Our Beach was perfect! I was able to enjoy some beautiful Sunrises.

Clean room , staff was super friendly, hotel was up to date . Parking was accessible. Plenty of places to choose from when it comes to food . I will be back again my family loved it

It was great

I had no hot water during my shower after traveling 5 hrs walking around in evening I tried to shower at 11pm and no hot water!! Already they told me they were short staff and couldn’t accommodate my anniversary asked for a high rise king room got a 2nd floor due to checking. I can’t sit on my balcony to smoke e cig I had to walk to my car across the street not well lit at all there were people hanging out around parking lot did not feel safe. We left the next morning and didn’t stay our trip.

Front desk clerk was super friendly and funny! The room was very clean. Some of the furniture needs to be replaced. The carpet throughout the hotel does need some shampooing. I can imagine that it is a full time job trying to keep that clean with all of the beach traffic. Other than that, I had a great stay and Will definitely be staying here when I come to VA beach.

The balcony had an amazing view and it was very relaxing to hear the ocean staff was very nice

The staff was kind and helpful, but the hotel is outdated. I was also woken up around 1 a.m. by someone persistently knocking on my door and nearby rooms. Great staff, but I wouldn’t stay here again.

The balcony view was fabulous.

I wish that parking was closer. I do appreciate the fact that we were not charged for it.

2nd time staying here in past 6 weeks, excellent service, Staff very friendly & everything clean. Will be staying here again.

Amazing stff

Staff was very friendly and extremely helpful! Enjoyed our time and definitely had a beautiful view of the ocean. My family and I could not stay off of the balcony. Cleanliness of the room was overall good. Found random strays of hair here and there, could’ve been left while cleaning. Did not love the parking situation, but wasn’t terrible.

Even from our ground floor room, we could see the ocean. Our room was clean and had everything we needed. Staff was friendly. Would definitely stay here again!

Matt and Natalie are always great. Good vibes and very helpful.

Beds were comfy, clean rooms with plenty of room, reasonable rates and excellent staff.

.y Hotel room was FILTHY! The sheets was not changed, they was dirty! The room smell of mildrew! The rugs, had a mold smell and was dirty! I GOT BIT BUG SOME TYPE BUG! I WILL NOT RETURN! I WOULD LIKE A FULL REFUND! I HAVE ASTHMA!!!

The property was clean and quiet. Staff was amazing. I wasnt happy at all with the parking on the app it states on property parking when we checked in we had to park down the street from the hotel, on line it stated 1 spot per room parking that definitely was not the case.

The staff was so friendly. The hotel was clean and the ocean view was beautiful! I will definitely stay here again.

The hotel was spacious and clean. Erin and Matt were amazing and truly exemplified excellent customer service. Would definitely stay here again.

Had a blast! Great location and hotel!

Staff was very helpful and polite

Great view and location

The front desk staff was absolutely unprofessional. The wait to check in was very long . The front desk employee even dared threatening us by saying “ I will cancel your reservation “ . Instead of him taking accountability and apologizing for waiting to check in in line about 25 minutes he proceeded to be unprofessional and unethical. I will make sure that everyone is aware of the poor and unprofessional level of service encountered at the hotel

👍👍

It was clean and a good location

Beach view was wonderful, on boardwalk with great restaurant!

All rooms are ocean view, and suites are decently priced. I didnt like the low water pressure in the shower and lack of hot water at times

Very clean and their staff was very friendly

Very friendly staff, made me feel comfortable and clean. I enjoyed it the first I ended another night.

Was an amazing experience for a short little vacation the staff were really nice and room was the best ive seen in a while and i am a travel nurse lol

Staff was awesome. And I believe her name was Erin, was especially nice.

the view was great..clean rooms.staff was very pleasent

Nice staff. Nice view from room and comfortable AC. Quiet at night. Found a single roach, did not see evidence of others.

Rooms nice & clean

Matt at check in was fantastic , We were well taken care of by him!! Erin and the rest of the staff were amazing and made our stay great.

No great view

Beach was great!

The one positive, the view.

All around excellent hotel. No complaints.

All around excellent hotel. No complaints.

All around excellent hotel. No complaints.

The hotel seems kind of old and not very well maintained. The cleaning could be better — there are hairs all over the bathroom and room floors. Also, the pool doesn’t look very inviting.

Not crazy about deck that looked more over pool than straight to Ocean (406) Staff was fantastic, Natalie leading the way Great, big room (Single King bed) Loved having fridge, and microwave and coffee maker Loved having free water at front desk plus coffee, fruit Def planning on coming back nxt year

Staff was great! And the beds were REALLY comfortable. Decided to give it 4 stars simply because the hotel is outdated and in need of updating. Other than that great stay. Would stay again.

Let me begin by saying all staff I interacted with were very friendly! But, the building and accommodations are in disrepair. Rooms were barely acceptable for cleanliness at check in, and in severe need of repair and upgrading. Sink and tub slow draining. Mold on bathroom ceiling. Dirt in the corners. My room wasn’t cleaned from the time we checked in to out (Friday-Monday) and I had to ask for clean towels. Housekeeping had gone for the day when I asked for the room to be cleaned at 3:30 on Sunday. I was shocked it was still dirty when we returned from our day out. Hallways were gross and untidy. Only 1 elevator worked for both patrons and staff the entire weekend. It took 15 minutes sometimes to retrieve it. Being a busy weekend with the air show in town, not wanting to lose my money already paid for the room, and not wanting to make the very friendly staff feel bad, I chose to stay the duration when I wanted to check out the first day. Lucky for us, we had great weather to not force us to spend more time in the room.

First, the AC in my room did not go below 70. When I asked the front desk about this, I was immediately told that that was correct and there was no changing it. I thought this was odd considering my family in the room right next door could turn their AC down well past 70.... Since the front desk attendant was so adamant that there was nothing to be done about it, I just dealt with a warm, uncomfortable room. The remote for my TV did not work. However, the service upon addressing this issue was exceptional! I told the attendant at the front desk and he immediately gave me a new properly working remote. Third, while my room was clean, some of the furniture was damaged, consequently not very pleasing to look at. The front of the cabinet door where the mini fridge apparently suffered water damage at some point, leading to the bottom to be stained and rotted.... This was definitely not a welcoming site and I also feel like it could potentially lead to unfair charges if management isn't aware of it. 4th, again, I was very pleased with the gentleman at the desk in the evening. Upon mentioning the AC issue again, he immediately offered to call the maintenance person. Unfortunately I was away from the hotel most of the day and missed the maintenance person, but the man at the front desk went out of his way to still make sure I was comfortable by offering me the box fan that was in the lobby. This was much appreciated and a life saver!

Loved the view from the balcony in our room and the beds were really comfy!! Staff are all super friendly and nice!

I have no complaints, Me and my wife really enjoyed our stay. I’m looking forward to staying there next year as well.

Very friendly staff, very clean, parking a block away and free so that was good. The beach was really nice and kept clean, restaurant was good

The hotel could use updating. Some things appeared newer but they are mixed in with outdated things or things in disrepair. For example, our balcony looked out at HVAC units and the roof. Our room AC made a horribly loud rattle noise periodically that woke me up every time. The toilet didn’t flush well. The fridge wasn’t cold and the usb charging ports didn’t work. Also, out of four times I went to get coffee in the hotel lobby, only one time was there actually coffee available. It was an okay stay, but I will look for someplace different next year. Staff was friendly, but not too eager to please.

The property is older but they do an excellent job at keeping it clean and trying to keep it updated. Kept having issues with my room card key and had to get it reloaded several times. Only one elevator was working so there was usually a wait to try to get to the eighth floor. The staff were super friendly and helpful. However, the surrounding area felt unsafe and I do not plan to return. But no fault of the facility

The room constantly felt muggy and clammy. The carpet felt damp because of it and out clothes never dried, they were continuously damp. The pillows were squares, not even pillow sizes.

The location was in a awesome location. You get the most bang for your buck here.

The staff was very nice and pleasant. We did not have hot water when we first got there, but the staff responded quickly and got that fixed. The sofa bed did not work properly even after maintenance worked on it. The room was very spacious and we loved that. The only real negative was the parking. There wasn’t enough parking at the facility and we are all handicapped and had to park about 2 blocks away. It was pouring rain when we got there and we were soaked from head to toe.

The hotel in itself was good, but if you have any kind of disability, do not stay here. First, we arrived in torrential rain, which could not be avoided, but there was only two ada accessible parking spaces. Everytime we left the hotel our car was 2 blocks away. Not good for our ailing arthritic bodies

The staff was friendly and helpful.

Staff was great and accommodating. They sent regular text asking about our stay and if anything was needed. Ocean front views from the balcony are great.

Really rude staff...late check in...1 elevator broken our whole stay so only one working for the whole place

Beach view

It was a good time

Every staff member we met was very nice.

Restaurant was closed

Cool

The entire staff team was approachable, inviting, and very accomodating. They spent a lot of time and money to keep it safe and clean. The property is a 2/3 star, but thats not the staffs fault. Would stay here again hands down!

Older hotel on the beach perfect for those who party hard

Had a nice relaxing stay here. The staff is friendly, rooms are very clean and quiet. Pool area very well kept. Easy access to the beach, shopping, dining, parking.

Natalie @ the front desk was awesome! Great customer service, and attention to details. However, upon a closer inspection of the room and the overall look of the hotel, I was not happy at all. In my room The carpet was not vacuumed, had big stains, & was sticky. The AC unit made a loud noise that sounded like a plane, landing, or taking off. I put the TV volume on 30 and still couldn’t hear over the AC! The AC had black dust balls coming out of it onto the second bed. The overall air quality in the room felt very dusty with a bad Underlying scent. The toilet did not want to flush. The sink was clogged and had black stuff coming up out the sink. The shower had low water pressure and the lighting in the bathroom was uncommonly dim? The toiletries offered were of the lowest & poorest quality like “water”? They were awful!!! On top of the noisy a/c the beds are not comfortable and it felt as if the mattress had no filler (hollow) One of the beds had sand on & in it. Paint was chipping from the door in the entryway of the room and was so narrow. Overall this hotel needs a huge renovation. I won’t be returning nor Will I recommend that anyone else stay here if you’re looking for a decent quality hotel this one is not “even” that go elsewhere. Trust me. I was supposed to stay 2 nights and ended up leaving immediately the next day. That’s how bad it was …UGH…never again.

Close to many shops and restaurants

great stay!!

Place was great. Staff wonderful. The view amazing. The room needs a deep cleaning though. Stains on couch, chair. Bathroom tub needed extra cleaning also and refrigerator area looked a bit rough. Beds were comfy.

This time in Virginia Beach was amazing the hotel was awesome, friendly and cozy i will come back next year and do it again.

Ocean view- screen door on patio- could leave open and hear the ocean

Shops near by Walkable Quiet

Beautiful stay gorgeous rooms very clean and comfortable and would book again

They changed rates before I got there, they forgot to clean my room, asked them for a non slip bath mat (I had tp buy my own, when they did clean my room they left a mess on the floor

Roaches in room.

I found the hotel clean with nice employees. I especially loved the 24/7 coffee. An employee even offered to make new coffee for me as it was late in the evening! My room had a great view and I slept with the slider open to listen to the calming waves. A great getaway!

Beach view was great

The hotel room was nice, house keeping came everyday to replenish the towels and take care of the trash and I liked that there was a restaurant/bar attached to the building that you could access through the hotel.

The positive side is the room was clean. However the view we paid extra for was obstructed by the roof and ac units of the restaurant. Didn’t have direct access to the beach as we had expected due to the race being set up on the boardwalk right in front of the property which would have been nice to know before booking. Of the two elevators only one worked and was always overflowing so used the stairs every time.

Overall not a property I would stay at again or recommend to anyway else.

Hotel right on the beach and boardwalk, clean, nice pool, good price for the quality.

Amazing view, loved everything about my trip

The cleanest hotel we have ever stayed in! We will be back very soon!

Parking was tight but the staff were amazing!!!

Room had a great view of the beach and the pool which lights up at night. Room was great, staff was very helpful. Food all around the area and of course the wake up and just walk on the beach 💜

Good location

.

Excelente, todo me encantó. Deseo volver pronto.

Super convenient with excellent convenience to beach and restaurants

I like every thing

The calipso restaurant is the best

I liked being right at the beach and having dining right downstairs

Front desk personnel very helpful. Great location. Room in good repair and as described. Very enjoyable stay!

The staff are friendly and the place is clean

Nothing

Stay was fine for a short weekend getaway. Hotel is older and run down but all rooms have ocean facing balconies. There is a small pool but no where near there size needed for an hotel this size. Easy access to the beach and boardwalk. Our toilet didn’t work and ran all weekend and parking is down the street from the hotel a few blocks which was hard with someone in a wheelchair. We ate at the restaurant on our first night and food service took forever and the food was just so so. Overall not a bad stay but for a little more money you could probably find nicer accommodations.

I never leave reviews but this hotel was AWFUL. Staff at the front desk never smiled and acted like they hated their jobs. They were so cranky and always seemed so bothered when guests went to counter. They would rather watch tv in the lobby and ignore guests. Our balcony at check in was dirty and just overall the entire hotel was dirty. There was BLOOD on our balcony curtains!! There was always an inconvenient wait for the two elevators. Just a gross hotel all around. Will never ever recommend.

Was ok tv in room didnt work but they brang a new one right away bathroom was a little run down and had to park like 2 blocks away other than that was ok stay

Cons: Pool is not heated and pool area is pretty small with not enough loungers or chairs. Downside is that you may not find anywhere to sit, upside is pool area is never very crowded. Water is pretty cold though. Onsite restaurant (although not directly affiliated with the hotel) is not great. Food is average and way overpriced. Along with the mandatory 20% gratuity, I would opt for someplace else. Overall, this place is a good value for the money.

It was right on the beach, everything was right there, food, shopping. Staff was very helpful. Loved it.

It's a decent hotel option for a beach front property

Muy buena experiencia para compartir en familia

I really enjoyed myself at this hotel. It was very clean. The staff was very friendly and very knowledgeable. I will be returning back soon.

Good so far

Hotel is nice and has great beach access. Music from the Calypso is too loud in the evening and reverberates in the hotel rooms until midnight.

Brittania at reception has a great customer mindset and was fantastic when we asked to extend our stay, and quickly arranged for a chair to be replaced. We also received text s to confirm everything was ok. The hotel does not have breakfast, though there are complimentary coffee/tea, water bottles and apples & bananas in lobby. Guests have reciprocal rights to use the indoor pool and gym at the Hampton Inn next door. Free parking is one short block away, amusement park just a few blocks further, the outdoor pool was clean and and I saw it has a pool hoist. This hotel is a great value if you want to be on the beach and are not seeking luxury!

I didn't care that you couldn't park right on this property. The pool was cloudy for most of our stay but the hotel was clean

But on a serious note I won’t stay there again. I would do my research very carefully next time.

We get a room on the lower floor with no privacy! I would not come back there and will not recommend it to others.

Family friendly, kids loved the pool.

Bed was clean and comfortable, great room service, restaurant was good for breakfast and lunch, not so great for dinner.

Great selection of shops & restaurants nearby. Helpful & friendly staff. Easy access to boardwalk & beach.

Ok place

Everyone was very nice, and the location was very quiet relaxing and peaceful

.

It’s good

Muy limpio y las personas muy amables

It was a pleasurable place to stay. Except parking and unloading/loading can be challenging with very limited parking on same lot as hotel. Parking during your stay is close in their separate lot free. Would stay there again.

Great location. Nice view and clean.

It was dirty and smell like mildew the furniture was very soiled . Very disappointed

Water pressure was horrible. The view of the beach from the balcony was beautiful. However, the ongoing smell of marijuana was incredibly strong around the area. I had to close the balcony door constantly and did so around 2 am when the smell woke me up. I didn’t want my daughter smelling it. So I don’t know if it was being smoked on other balconies or what. When we arrived a bit early the greeting seemed more like an inconvenience and annoyance. We parked down the road in the extra lot went to lunch at Calypso’s. Decent food and nice service. The pool was less than inviting. The price matched the outcome of our stay.