Sandcastle Resort On The Beach

Breakfast was okay, need more choices.

Nice beach view and close to restaurants. However, bathrooms need handicap accessories.

Exceptional

The location is amazing. I let my teenager walk to local stores in the morning we could see her through the glass from the breakfast table. We could also watch them from a balcony while they went to the beach, and they could play volleyball in front of the room. The breakfast was lousy. The room was small and very uncomfortable. The staff was 50/50. They were rude when we tried to go get seconds from the breakfast area.

Family friendly, perfect beach access

Room carpet was filthy to the point my grandsons sock was black. Hallway carpet not vacuumed the whole time. The elevators was not cleaned in the 4 days the same trash and sand on it for 4 days. Nobody cleans any class windows. The elevators looked like someone spit on the inside doors Cleaning

The view we had was excellent. The room was recently refurbished. Only 1 working elevator, long wait times. The breakfast was a true continental, not a lot of choices for diabetics.

Distance to the beach was great. Elevators were down and took a long time to pick us up each time we used and we were on the 5th floor,shower got cold fast, almost got locked out on the balcony finding out that it locks from the outside, the pool wasn't really kid friendly because it started at 4 ft and only went up.

The location & balcony A little update on the breakfast, some areas not that clean, but still a decent stay

First time staying here. Had many staysin Va beach. The lobby was clean and nicely decorated with lots of seating. There was only one elevator working so that took kind of long waiting for it sometimes. Parking garage only goes to the 5flr so if you are any higher you have to walk or take the elevator from there. The pool looked like a nice area. I would probably stay here again

Passable

everything all good

room location was excellent

Superb

Location, parking deck, clean updated room. They were able to accommodate my request for early check in and a room on the lower level of hotel. Friendly staff. Plenty of towels for use in room and at pool. Mattress on bed was very hard

Exceptional

Passable

Passable

Exceptional

Great stay at the hotel....

Superb

Exceptional

Exceptional

I had a good stay. I was there for weekend and everything was fine. The only con was one of the two elevators wasn’t working.

Loved the room and the overall location of hotel Elevator was broken Breakfast left alot to be desired Hotel room seems dated Overall good experience just wasn't great

The breakfast wasn't that great

The location was wonderful. A lot of places to eat without ever getting in the car. Room was nice. Breakfast could’ve been a bit better but it was free so I won’t complain

The best part of the property was the location, with balconies facing the beautiful beach and centrally located on Atlantic Avenue. The continental breakfast was appreciated. The staff were pleasant and helpful.

Very good

Very poor

Good

Clean room!

Staff. Location Nothing

Staff. Location Nothing

Very good

I love how the hotel was close to the beach, easy access to the restaurant, and convenient parking! The parking garage was a little shorter than I expected but we still managed!

Very good

I love how the hotel was close to the beach, easy access to the restaurant, and convenient parking! The parking garage was a little shorter than I expected but we still managed!

Very good

The view is amazing. Room was comfortable. Staff are all friendly The building is in need of some updates and improved maintenence

Superb

Very good

The view is amazing. Room was comfortable. Staff are all friendly The building is in need of some updates and improved maintenence

I always love it here, I come 3-4 times a year

I always love it here,...

Superb

Good location, parking in garage on same floor as room, a breakfast was offered, new carpet, everything worked as it should. Room was clean The hallways were not as clean as would have liked. No maid service for a 5 day stay even though we left card on the door.

Good location, parking in garage on same floor as room, a breakfast was offered, new carpet, everything worked as it should. Room was clean The hallways were not as clean as would have liked. No maid service for a 5 day stay even though we left card on the door.

Exceptional

Pool hours. Closed at 10 , thought that was early especially if you’re trying to get a night swim after your day. Beds weren’t very comfortable , shower faucet was not very good with pressure and sprayed out of the shower so it made a mess every time. WiFi was terrible

Location ! Beautiful beach view ! Close to the pier , restaurants and shops. Was clean and staff were super nice and cool to talk to. Pool hours. Closed at 10 , thought that was early especially if you’re trying to get a night swim after your day. Beds weren’t very comfortable , shower faucet was not very good with pressure and sprayed out of the shower so it made a mess every time. WiFi was terrible

My wife and I stayed at the Sandcastle last September and everything went well At our recent stay in May,the first morning I tried to make coffee but the coffee maker was broken Because it was early no staff was able to get us a new one until housekeeping came in They did bring us a new one as soon as someone got in but to late to have coffee before we went to breakfast The room is dated and the balcony overlooking the beach was very dirty The worst part of our stay was that 2 mornings our room never was cleaned No bed made and no fresh towels When I checked out on our last day I tried to explain this to the person at the checkout desk but she completely ignored me and never even looked at me let alone say she was sorry for our inconvenience I told her that we come to Virginia Beach about once a year from Connecticut and would never be staying at the hotel again All she did was stare down at her computer screen and print out my receipt She couldn’t have cared less If you want clean rooms and friendly service don’t go to the Sandcastle I know we never will again

Location was great, our room had the perfect full oceanfront view and everything was in walking distance. Will come back!

Beach front

Beach front

Very good

New rugs in room. Bathroom was clean. Soap and shampoo/conditioner dispensers. Location. I requested a roll away bed and it was in the room on arrival. This was appreciated. Giant roaches in pool area. No hot tub. Outdated halls. Very slow elevators. Lots of different smells in hallway. No streaming services on TV. High price. Very few outlets and 1 was dead.

Exceptional

Giant roaches in pool area. No hot tub. Outdated halls. Very slow elevators. Lots of different smells in hallway. No streaming services on TV. High price. Very few outlets and 1 was dead.

Superb

Very good

Good

Superb

I just would like to give excellent feedback on all aspects except one thing that if fresh coffee would be available for all guests all day somewhere in the hallway would be fantastic. Stay was great, services were excellent, breakfast was fabulous, front desk staff was exceptional as well. My 3 families will return there again.

Close to ocean and all the shops Wasn’t a lot of options for breakfast. Mostly carbs and sugars

Close to ocean and all the shops Wasn’t a lot of options for breakfast. Mostly carbs and sugars

Clean and good customer service. This is a great place to stay at in Virginia Beach.

Location

Good

Superb

The cleaners were rude , there was dead cockroachs in the pool room

The staff and location The coffee needs to be available 24/7 and the elevator is slow

Location was great. It was under a flight path of military jets and helicopters and my daughter loved it we would watch them fly over the beach on our balcony Nothing

Good

Location and the front desk was great The cleaners were rude , there was dead cockroachs in the pool room

Location was great. It was under a flight path of military jets and helicopters and my daughter loved it we would watch them fly over the beach on our balcony Nothing

The staff and location The coffee needs to be available 24/7 and the elevator is slow

My room overlooked the beach which is a BIG plus. The breakfast was okay. The room could use some paint and bathtub upgrades. Not bad for an overnight stay.

This hotel has been outdated for a while. The staff was helpful and the room was clean.

Superb

Relaxing weekend thank u it was Perfect.

Front desk staff was absolutely amazing. Very kind and accommodating... The only issue I had was the not so kind facial expressions given by the staff working the continental breakfast.. They seemed quite annoyed ( dirty looks)that I had come down and filled up my plate.. but they did not understand was that my three children were sleeping and my husband and I was getting food for them. It wasn't just for me..

Exceptional

Location was beautiful. We were right on the beach with a beautiful view of the board walk and the pier. The neighborhood seemed safe and very family friendly. The restaurant connected had great food. The room was not very clean. We found dirty socks on the floor and dirty cups at the coffee area. The doors would not close all the way without pushing or pulling extremely hard. I'm older and it was very difficult to close the room door and almost impossible to close the bathroom door. I think they may have had new carpet and the doors were too tight to open and close.

Staff was really nice. Room was super clean, bed really comfortable. The breakfast was great and the pancake machine was not only fascinating but produced delicious pancakes! I was assigned to Room 914, which probably random a random assignment. It was a nice room, really clean, and had a comfortable bed. Fairly good view. However, getting my suitcase UP THE STAIRS to that particular room was difficult, as I’m a senior citizen (age 80) and have difficulty lifting heavy bags. Luckily, I had help getting my bags down the stairs for check out. Recommend using care when assigning that particular room to the elderly, if that is possible.

Location was beautiful. We were right on the beach with a beautiful view of the board walk and the pier. The neighborhood seemed safe and very family friendly. The restaurant connected had great food. The room was not very clean. We found dirty socks on the floor and dirty cups at the coffee area. The doors would not close all the way without pushing or pulling extremely hard. I'm older and it was very difficult to close the room door and almost impossible to close the bathroom door. I think they may have had new carpet and the doors were too tight to open and close.

I loved the location The pool area was hot

Very good

Staff was really nice. Room was super clean, bed really comfortable. The breakfast was great and the pancake machine was not only fascinating but produced delicious pancakes! I was assigned to Room 914, which probably random a random assignment. It was a nice room, really clean, and had a comfortable bed. Fairly good view. However, getting my suitcase UP THE STAIRS to that particular room was difficult, as I’m a senior citizen (age 80) and have difficulty lifting heavy bags. Luckily, I had help getting my bags down the stairs for check out. Recommend using care when assigning that particular room to the elderly, if that is possible.

Our pull out sofa was broken. We needed it for my son to sleep on.

Everything, loved the process , the people , the placement of our room , the breakfast. Very clean , the balcony was very nice. Furniture is very dated. It's honestly the hardest bed I've ever slept on. Charis outside Are a little flimsy , not very comfy but doable. Beds , beds are not doable. We didn't sleep.

Elevators were terrible. Breakfast was not great either.

Everything, loved the process , the people , the placement of our room , the breakfast. Very clean , the balcony was very nice. Furniture is very dated. It's honestly the hardest bed I've ever slept on. Charis outside Are a little flimsy , not very comfy but doable. Beds , beds are not doable. We didn't sleep.

Location Elevators were terrible. Breakfast was not great either.

The pool area was hot

Very nice room! It was very spacious for my family. The majority of the staff was friendly! Our pull out sofa was broken. We needed it for my son to sleep on.

The hotel is old, but it is clean.

Location was great The room was a bit dirty and had several cracks and could tell it needed to be updated

Beautiful and in front of the fishing pier! Nothing, everything was exactly like I remember. Beyond perfection.

Beautiful and in front of the fishing pier! Nothing, everything was exactly like I remember. Beyond perfection.

Pleasant

Parking included fantastic staff! Too close to the crime area of VA as well as party scene. Really old and dingy. Breakfast was lack luster and would not recommend.

Location was great The room was a bit dirty and had several cracks and could tell it needed to be updated

Exceptional

Parking included fantastic staff! Too close to the crime area of VA as well as party scene. Really old and dingy. Breakfast was lack luster and would not recommend.

Location Outdated

The lobby was inviting... big.. places to sit. The location. The beds were comfy, room is spacious. The shower had great pressure. The breakfast was decent enough. Front desk staff. very friendly. The elevators, very shaky and doors took forever to open. Hot water could've been better. There should be hot coffee and tea available in lobby 24hrs. Yes there are coffee pods in room but nothing for noncoffee drinkers. Just would be nice to have on colder nights

It was right on the beach and close to the shops. Amazing view of pier and water. The shower faucet was a bit broken and hard to turn on. The last night there a cockroach came of of the fan in the on bathrooms ceiling.

Location Outdated

It was right on the beach and close to the shops. Amazing view of pier and water. The shower faucet was a bit broken and hard to turn on. The last night there a cockroach came of of the fan in the on bathrooms ceiling.

The lobby was inviting... big.. places to sit. The location. The beds were comfy, room is spacious. The shower had great pressure. The breakfast was decent enough. Front desk staff. very friendly. The elevators, very shaky and doors took forever to open. Hot water could've been better. There should be hot coffee and tea available in lobby 24hrs. Yes there are coffee pods in room but nothing for noncoffee drinkers. Just would be nice to have on colder nights

The room was horrible the outlets didn’t work the tv had white spots all throughout it.. would not stay again

Beach view

Carb heavy all processed food. Good beach view.

The breakfast was excellent and it was close to the beach and shops.The room was clean The bathtub did not drain and the toilet made noise at first when flushed.

The breakfast was excellent and it was close to the beach and shops.The room was clean The bathtub did not drain and the toilet made noise at first when flushed.

Everything was good

The indoor pool, the view of the beach how close you were to be able to walk on the beach such a beautiful facility great restaurant attached

The indoor pool, the view of the beach how close you were to be able to walk on the beach such a beautiful facility great restaurant attached

Location and staff Everything was good

We had a side beach view. Room was clean but we found someone’s shorts left on a lampshade. Staff was friendly but told us there was no hot tub but when we walked to the pool there indeed was a hot tub unfortunately it was the next day and we didn’t have time to get it. Breakfast staff was helpful but I was hoping for fresh eggs and more protein options

The space and location Nothing

The location The rooms may need a little renovation.

The space and location Nothing

The location The rooms may need a little renovation.

Exceptional

No hot tub and only one pool

Breakfast could have been better, no scrambled eggs or sausages(:

Love it!!

Amazing views and accommodations were ment

Excellent Ocean View and great Air Condition. Breakfast can be improved

Everything was great

Rooms were pretty outdated and didnt smell great.

The location was perfect. Beach, boardwalk, restaurant/bar , live music, in door pool, family friendly , sound proofing room. To be honest I dont have anything

Very good

Good view. Room cool.

Very satisfied for the price!

The view was beautiful!!!!! Old out dated.

Breakfast is okay. Was expecting more options. Front desk clerk not helpful. Bad customer service. The staff at the front desk needs lots of hospitality education.

My family and I were very satisfied with our stay. Comfortable beds, indoor pool and balcony view of the beach, pier, and boardwalk were spectacular!

Beach view was beautiful however room very outdated none of the decor matched, sink was leaking in the bathroom then elevator broke down and i had to walk down 9 flights of stairs only to wale up next morning to construction work being done on entire floor innevery room all hotel furniture from the rooms in the hallway and it continued my last 2 days of vacation which was very disappointing

Breakfast was OK I could’ve had at least a couple hot dishes dishes

It’s convenient to all beach front activities. Also right at the pier for good fishing Staff was friendly and polite rooms were clean.

Location to the beach/boardwalk. The bed was also very comfortable. Having onsite parking was great. The room was good, but was not what I had booked. I booked a king suite with a balcony on the ocean side and ended up getting a weird room on the non existent 10th floor that was neither a suite or had a balcony. I had to pay an additional $40 resort fee once I arrived that was not mentioned at booking.

The ocean view

The location to pier and shops are perfect!

The Hotel was very busy due to many events going on in Virginia Beach. At first I was mistakenly sent to a room that was already occupied. This was quickly, politely and professionally rectified and I was given a different room which turned out to be more convenient for me. Directly across from elevators and on a level with parking where I could easily walk to my car. Having a mini-fridge and microwave is always a plus. The best feature for me, though was having that sweet little balcony facing the ocean. What a tremendous stress reliever! I hope to return to Sandcastle Resort and will recommend it to others. One little request, though: Could you please provide tea bags in the rooms and at the Continental Breakfast for those of us who do not drink coffee? Thank you!

Everything was good

Someone had already used the bathroom and left the toilet seat up. Urine was still in the toilet

I liked the location as it was right on the beach with a beautiful view. The breakfast was great a few different options of hot or cold food/beverages. The only thing that I did have a complaint about was that the water was lukewarm.

We loved that it was right on the boardwalk/oceanfront and within walking distances of shops and eateries. The rooms were well-maintained and clean. The hotel breakfast was good and the indoor pool was very nice. The staff was friendly and polite. Parking garage was convenient to run in and out of from our floor. The pillows weren’t comfortable and need replacing. Also, not the hotel‘s fault but due to recent increased police presence in the town, many streets were blocked off and not being familiar with the area, it made traveling around by car very difficult at times. The streets that were blocked off for the weekend seemingly changed each day and made for traffic backups.

Hotel is not clean. Front ocean room was very nice but I don’t feel cleaness.

The staff. Location and the cleanliness of the building.

The laminate floors in my room were very old and cracking along the main walking area, but honestly, it wasn't that big of a deal and I completely enjoyed my stay.

It is a great location on the boardwalk The continental breakfast was lacking a few things. You should include scrambled eggs and sausages.

It took 1 hour to get the door lock to work but at least it was repaired. No compensation was given

Breakfast was excellent!

Location and offered breakfast Dated, older and ocean sea air worn. One bed in room was not good but other was fine. Saw a very large cockroach looking bug next to breakfast room in lobby! I stomped on it but glad we were leaving that day and wouldn’t have eaten had I seen it first.

Everything

The staff was friendly and the place was nice I wish they had a full breakfast instead of a continental breakfast

The man who checked us in was not very friendly. I felt uncomfortable with the way he asked for a card to be put on file. I had already paid for the room. When I asked about it he said for damages. So the first thing I did in the room was take pictures of the entire room and then I took pictures before I checked out.

Location. Parking No coffee cups in room

Staff were awesome. View was awesome. Location was really good. Breakfast was barely adequate, with very few options for diabetics. We chose to eat breakfast in town the 2nd day. On the bright side, we really liked the staff, even in the breakfast room. They were to a person happy, bright, and helpful.

Loved the veranda that faced the ocean. Breakfast very good. Hotel was fixing front entrance all of our stay. Las palmas rest. Very good, smile 4 miles store helpful in lobby. Staff couteous. Overall good, a 3 star hotel as advertised

Friendly staff, ease of check-in, and parking was good.

The room was great. They wee

Good hotel to stay for the night, but quite strict parking rules (which were still manageable for me). Not too big choice of food for breakfast, but I still could have a decent meal.

The rooms need work. They use tape to batch a broken wooden floor, the shower heads are dirty.

Very nice hotel on the beach. Room overlooking ocean. Staff was very friendly.

Only complait would be that the hardwood floors had a little more sand on them then you would think there'd be if it was swept well. Otherwise, clean place, comfy bed, right on the beach. Would go back again in the future.

The hallway, carpets and elevator were not clean at all. The breakfast area was super small and tight for a hotel that size. The front desk staff was not super helpful at all. The check in process was not easy for us. Also, the room didn’t have a sliding glass balcony door.

Room was great, with an amazing view of the ocean. Breakfast was decent, wide variety of options. The indoor pool was nice, deeper than expected. There is a small kiddie pool for small children. Garage parking. A great value for the price I paid.

AC didn’t work the pillows are the worse. Floor was dirty

For future guess please be careful as there was a shooting with multiple victims in front of the resort. Please be aware of your surroundings

wonderful view and staff were great

breakfast was mid and the rooms could have been cleaner. Our room floor was covered in sand but overall it was a decent stay.

We enjoyed our stay at the Sandcastle. Location was convenient staff was friendly and helpful, breakfast staff was so wonderful friendly and helpful. Room was clean, spacious and ocean views from our balcony were beautiful. Would definitely stay again.

The beach was just there!

Excellent

The rooms were neat and clean. The staff was friendly and it was centrally located to what we needed to do in Va Beach

Had a great stay with my family at this location. Will return for sure. The walk to the beach was beautiful and looking at the sunrise/sunsetfrom the balcony was absolutely incredible.

The breakfast was ok. When we were there, it was crowded. A nicer protein option would be welcome. The main protein was to microwave an egg & cheese fold over.

Great dinner options

The ocean view is,amazing

Staff were friendly and very helpful.

Concierage was rude. Location was nice but place needs massive update.

Hotel was smelling and bed was very hard

The front desk staff was super nice and friendly. The hotel is older but I do think it's clean and up kept kinda well. My kids enjoyed the pool and we were right there on the beach so we just walked to it and had a good view of it as well from the balcony. I'd bring my kids back and stay again

Very nice beach view!! The room was decent but the toliet kept running and would not flush at times. Also there was a lot of hair left in the bathroom when we entered. Other than that it was a good room for the price. If the rate stays I possibly would return again

Great location and view!

Accessible to everything, no complaints besides Wi-Fi in and out but other than that, the hotel was perfect for what we were looking for at a very affordable price.

The room was very clean and the staff was great. The property seems pretty old and it shows when you get in the elevator and when you are in the hallways. Excellent location and view of the beach.

We had a great time. We had a balcony that pointed towards the beach.

Our hot tub had ants come out the side. It also only had lukewarm water. The showers also didn’t get very hot. Other then that everyone was friendly.

They give me a room on the roof with obstructed beach view, no option to room upgrade,

The kitchen staff can use some additional customer service training. Front desk were great.

The room was excellent. The view was amazing the staff was friendly. I have no compliance will return very soon

Everything was good at this hotel. The bartender was awesome. The only thing was the pool was a little cold for My Husband and myself so we could not go swimming at the indoor pool. Everything else was fine.

The property needs maintenance. Our room floor was taped with clear tape.

The location is great, I didn't think the young man at the desk was all that friendly. The hallways and stairs need to be cleaned. The room was clean, but it didn't look like it was vacuumed. The breakfast wasn't that good. I realize it is off season but the breakfast was really lacking little touches.

So the breakfast was nothing more than unwrapped muffins and some toast… Good coffee maker, though but very dirty and the employees were very unhappy in the breakfast area. The lobby was beautiful, but the rooms could use some freshening.

We had a high floor with great views. It was close to the elevator but still quiet. Breakfast and coffee machine in lobby were great. Elevators were clean and fast.

Room was clean and up to date on furniture. The staff and housekeeper was great services. **Breakfast needs to be updated, wish we could’ve had hot waffles etc

Toilet in first room (701) wouldn’t flush so we were moved to another room(501). Blanket in room 601 had brown stuff all over it. When we went to take showers in room 501 there was hair all in the bathtub. When I spoke to desk staff I was told to request a partial refund and this request has not been taken care.

Toilet in first room (701) wouldn’t flush so we were moved to another room(501). Blanket in room 601 had brown stuff all over it. When we went to take showers in room 501 there was hair all in the bathtub. When I spoke to desk staff I was told to request a partial refund and this request has not been taken care.

The room was clean and the staff was friendly

The room was clean and the staff was friendly

Its was ok. Room

Its was ok. Room

The room was very out dated, the vinyl floor was held together with tape that kept sticking to our socks. The beds were not comfortable. The bathroom was ok. The ceilings were drop ceilings that need replacing, the water pressure was poor even on off shower times and the hot water did not get very hot. The breakfast felt like a military canteen with not hot food, they had eggo waffles in a freezer, some prepackaged muffins, 3 cereal options and coffee. The staff was nice when we checked in and parking was good for off season but the garage is tight.

The room was very out dated, the vinyl floor was held together with tape that kept sticking to our socks. The beds were not comfortable. The bathroom was ok. The ceilings were drop ceilings that need replacing, the water pressure was poor even on off shower times and the hot water did not get very hot. The breakfast felt like a military canteen with not hot food, they had eggo waffles in a freezer, some prepackaged muffins, 3 cereal options and coffee. The staff was nice when we checked in and parking was good for off season but the garage is tight.

Right on the beach. Close proximity to multiple restaurants, including in the hotel. Staff was very friendly. Quality of the hotel is middle of the road. To give you context, I usually stay at Hilton. This is below that quality, but it did the job for the one-night stay we needed.

Right on the beach. Close proximity to multiple restaurants, including in the hotel. Staff was very friendly. Quality of the hotel is middle of the road. To give you context, I usually stay at Hilton. This is below that quality, but it did the job for the one-night stay we needed.

The room door wouldn’t completely shut! The bathroom ceiling was a mess, breakfast wasn’t great at all. I’ve been staying at this Hotel for over 13 yrs and this was by far the worse. But I do love the Mexican restaurant that’s connected!! That is the only reason I keep booking and the staff are amazing! But something has to be done with that breakfast and the rooms need more attention!

The room door wouldn’t completely shut! The bathroom ceiling was a mess, breakfast wasn’t great at all. I’ve been staying at this Hotel for over 13 yrs and this was by far the worse. But I do love the Mexican restaurant that’s connected!! That is the only reason I keep booking and the staff are amazing! But something has to be done with that breakfast and the rooms need more attention!

Clean rooms, staff was nice, and I had a balcony where I could see the beach

Clean rooms, staff was nice, and I had a balcony where I could see the beach

Good staff

Good staff

Staff was very helpful and courteous during the check-in process . It was very quick

Staff was very helpful and courteous during the check-in process . It was very quick

the pic shows what looks like a hot tub they know it looks like a hot tub but they told us at check in NO its a kids pool everyone thinks its a hot tub. False advertising, then times for pool are terrible. Back stair case is scary.

the pic shows what looks like a hot tub they know it looks like a hot tub but they told us at check in NO its a kids pool everyone thinks its a hot tub. False advertising, then times for pool are terrible. Back stair case is scary.

The breakfast was good

The breakfast was good

Lived the room and the views

Lived the room and the views

Book a room with 2 bedroom and 6 guests. A room had a kings size bed and a living room (second bedroom) with a sofa bed.. you tell me how i supposed to fit 6 people.. front desk wasnt able to accommodate us into another room or space.. at check in the key didnt work at the rooms and had to go back to get than to work again.. during our stay the room was quiet and comfortable with a great view.. also we didnt see no bugs . Breakfast is not a continental breakfast.. it could be better but also it does the job..

Book a room with 2 bedroom and 6 guests. A room had a kings size bed and a living room (second bedroom) with a sofa bed.. you tell me how i supposed to fit 6 people.. front desk wasnt able to accommodate us into another room or space.. at check in the key didnt work at the rooms and had to go back to get than to work again.. during our stay the room was quiet and comfortable with a great view.. also we didnt see no bugs . Breakfast is not a continental breakfast.. it could be better but also it does the job..

The standouts were the kindness of the staff, the enjoyment of the Pool, the View from the balcony of the room. What was just okay was the room itself. What needs improvement was the breakfast buffet.

The standouts were the kindness of the staff, the enjoyment of the Pool, the View from the balcony of the room. What was just okay was the room itself. What needs improvement was the breakfast buffet.

very nice

very nice

A little outdated but decent and clean. Very nice staff. Location was perfect for boardwalk and pier. 👍

A little outdated but decent and clean. Very nice staff. Location was perfect for boardwalk and pier. 👍

Room always clean! People are all pleasant and courteous. We have stayed here for the last 10 years.

Room always clean! People are all pleasant and courteous. We have stayed here for the last 10 years.

Definitely a great budget friendly spot to stay, needs a remodel but not dirty and still comfortable.

Definitely a great budget friendly spot to stay, needs a remodel but not dirty and still comfortable.

Breakfast should be improved!

Breakfast should be improved!

Beach view was beautiful. Hotel nice

Beach view was beautiful. Hotel nice

Overall the hotel felt outdated and dirty. View was pretty.

Overall the hotel felt outdated and dirty. View was pretty.

Overall the Hotel was okay. One of the elevators was out of service and the shower was low and lacked pressure and lacked hot water. overall the view was amazing from the hotel room, spacious, clean, convenient to shopping and stores and right on the beach. Great location overall and good food restaurants on location with amazing service. Check in was a breeze and the guy at the front desk was professional, helpful, and hospitable. The building needs some updating but overall a good value for the stay.

Overall the Hotel was okay. One of the elevators was out of service and the shower was low and lacked pressure and lacked hot water. overall the view was amazing from the hotel room, spacious, clean, convenient to shopping and stores and right on the beach. Great location overall and good food restaurants on location with amazing service. Check in was a breeze and the guy at the front desk was professional, helpful, and hospitable. The building needs some updating but overall a good value for the stay.

That elevator was out of order the rest of our stay. The remaining elevator kept stopping, requiring several trips via the stairs to 7th floor. The doors on the elevator had several pry marks on the door so was not very comforting everytime you had to use it. Several times I came down the elevator then had to walk back up.. my husband is disabled and can do fairly well in normal circumstances but was unable to do some things due to maybe not being able to walk the 7 flights back up. Our car was parked on the 5th floor so it was possible to do the 2 floors and get to the car. The rest of the stay was fine. Rooms clean and easy to get to the beach.

That elevator was out of order the rest of our stay. The remaining elevator kept stopping, requiring several trips via the stairs to 7th floor. The doors on the elevator had several pry marks on the door so was not very comforting everytime you had to use it. Several times I came down the elevator then had to walk back up.. my husband is disabled and can do fairly well in normal circumstances but was unable to do some things due to maybe not being able to walk the 7 flights back up. Our car was parked on the 5th floor so it was possible to do the 2 floors and get to the car. The rest of the stay was fine. Rooms clean and easy to get to the beach.

Very enjoyable stay despite the weather. Very nice hotel and staff.

Very enjoyable stay despite the weather. Very nice hotel and staff.

Very good

Very good

Yes, best view.

Yes, best view.

Great location and view. Restaurants were very good. Loved to location !

Great location and view. Restaurants were very good. Loved to location !

The floor in the room wasn't clean, the shower had mold and even pictures had stains. The ocean/beach view was the nicest part. This is a hotel advertising as a resort when it is more like a hotel in need of a renovation. Charging a resort fee is just a scammy cash grab. Brooms were mounted along the corridor walls to get to the rooms, put them in a closet somewhere. The fake wood floors were uneven, had softspots and dips when you stepped in certain places. The floor had a long running crack that they just covered with tape. The parking garage is tight. We had issues with getting our truck in and was a big ordeal everytime we wanted to go out and come back to park. Some of the doors from the parking garage to the hotel corridors where the rooms are were left wide open to the public even though a room key is normally required to get in.

The floor in the room wasn't clean, the shower had mold and even pictures had stains. The ocean/beach view was the nicest part. This is a hotel advertising as a resort when it is more like a hotel in need of a renovation. Charging a resort fee is just a scammy cash grab. Brooms were mounted along the corridor walls to get to the rooms, put them in a closet somewhere. The fake wood floors were uneven, had softspots and dips when you stepped in certain places. The floor had a long running crack that they just covered with tape. The parking garage is tight. We had issues with getting our truck in and was a big ordeal everytime we wanted to go out and come back to park. Some of the doors from the parking garage to the hotel corridors where the rooms are were left wide open to the public even though a room key is normally required to get in.

Bathroom gross, Tub chipped and discolored. Toilet was like sitting on the floor. Elevator broke right after we got there. We ended up leaving and going somewhere else

Bathroom gross, Tub chipped and discolored. Toilet was like sitting on the floor. Elevator broke right after we got there. We ended up leaving and going somewhere else

Beach view was beautiful, the room very nice and clean. Staff was excellent

Beach view was beautiful, the room very nice and clean. Staff was excellent

Staff tried to clean before check out. Dated interior but great location for the price. Oceans 14 bar was super convenient and fun.

Staff tried to clean before check out. Dated interior but great location for the price. Oceans 14 bar was super convenient and fun.

Floor was grimy, probably from some spray that didn’t get wiped away. Everything was fine, if not awesome. However, while packing up to leave, my husband stepped on a large cockroach. If we weren’t already leaving, I don’t know that I could have stayed an extra night knowing that more bugs were probably crawling around the room.

Floor was grimy, probably from some spray that didn’t get wiped away. Everything was fine, if not awesome. However, while packing up to leave, my husband stepped on a large cockroach. If we weren’t already leaving, I don’t know that I could have stayed an extra night knowing that more bugs were probably crawling around the room.

Right on the beach!!!!

Right on the beach!!!!

The floor in my room was sticky from the clear tape as was placed there to cover the floor that needed to be replaced

The floor in my room was sticky from the clear tape as was placed there to cover the floor that needed to be replaced

Great location, kind helpful people, clean, good food and nice shopping on the ground floor

Great location, kind helpful people, clean, good food and nice shopping on the ground floor

Bad breakfast

Bad breakfast

Easy check in, staff very professional and welcoming, great view of the Pier, close to shops and amenities, wide variety for breakfast options as well

Easy check in, staff very professional and welcoming, great view of the Pier, close to shops and amenities, wide variety for breakfast options as well

Great place to stay! The employees were so friendly and great at thier jobs. Check in was fast, everything was as it should have been. Reservation accurate for what I pd for. I even got to pick what floor we were on. The room was clean and well equipped. Only one elevator was working.not a big problem except for last night when a tour bus arrived. Still didnt wait long. The breakfast was ok. Mostly carbs. There was an omelet that you microwaved, not that good, some yogurt, oranges and bananas and the rest was bread. We loved our stay and we will be back!

Great place to stay! The employees were so friendly and great at thier jobs. Check in was fast, everything was as it should have been. Reservation accurate for what I pd for. I even got to pick what floor we were on. The room was clean and well equipped. Only one elevator was working.not a big problem except for last night when a tour bus arrived. Still didnt wait long. The breakfast was ok. Mostly carbs. There was an omelet that you microwaved, not that good, some yogurt, oranges and bananas and the rest was bread. We loved our stay and we will be back!

Our floors were a little dirty. Needed better vaccuming and mopping. Other then that id say it was a great stay.

Our floors were a little dirty. Needed better vaccuming and mopping. Other then that id say it was a great stay.

The beach view was beautiful. The actual room was fine, nothing special but it was clean. Hotel clearly older the elevator wasn’t working when we got there. Breakfast was the basics for a hotel; coffee, bagels, yogurt, frozen waffles. If you’re coming for the beach it’s a great choice.

That should change. Oranges and bananas, bread yogurt with too much sugar.

Everyone was super friendly for the most part everything was clean the floor n the room was not the greatest. The place had some updates ...it wasnt bad for the money i guess but we would stay again

Room where clean , the worst was not having elevators for the complete stay and getting moved from room noise in hall cleanig carpets at night

S

For the price I paid, not worth the stay but the location and the fact of it being a holiday is the only reason. Very dated, and the elevators were broke a lot of the time, one or the other were. Thin walls, and we found a dead roach on the floor. I've stayed at a lot of places on VB Oceanfront and this was not one of the good ones. The people however were friendly. Didn't eat their breakfast so I can't say how that was. Very tight parking deck as well.

Floor was taped down by packing tape, hotel very outdated

The room was nice but had roaches

I liked the convenience near the beach and boardwalk but due to the loud noise of the AC unit I was unable to sleep.

Very misleading. 2 BEDROOM suit was not a 2 bedroom suite. was told at check in they do not have 2 bedroom suites, yet advertised sleeps 6. No way. Avoid at all cost.

The people were friendly and location was fabulous

Found a roach And molded shower curtain

This hotel is clean, not updated but clean. The staff is friendly and welcoming. Room service came twice a day sometimes to check if we needed anything. The free breakfast was awesome! They had muffins, fruit ,bagels, cream cheese, cereal.. plenty more! The gym also had a beach view and under the hotel had two restaurants and stores! Super convenient!! Also not to mention it’s near stores and the rides! Overall, great experience.

My party signed up for a three-day two-night stay, but after the second day we bought a fourth-day and third night stay. We found the room very clean and appointed with designer bed linens. When first moving in we had trouble with the TV and it was addressed immediately. All the personnel were courteous and dedicated. The included breakfast was the standard fare of instant or pre-packaged muffins, bagels, toast, French toast, yogurt, juice, coffee, etc. and we could eat as much as we wanted (in one sitting from 7 to 10 AM). The beachfront property was very pleasant, and the balconies provided a secure way to enjoy the views. The access to the beach was immediate, and there were shops and restaurants a few steps away. The elevators wear and tear betrayed the age of the building but other than the elevators, the room seemed fresh and renewed. The covered parking structure was easy to access from the guest areas at all times.

The hotel has a beautiful lobby and a great continental breakfast with very helpful staff!

Beautiful property I’ve stayed here twice. Not a huge fan of the breakfast but everything else is amazing. 2 restaurants connected as well as a store for all your needs. Amazing view of the ocean. Walkable to all the restaurants and shops. Definitely a 5 star! Highly recommend.

Amazing view of the ocean

The condition of the property is the only thing I have to complain about. Only one elevator functioned during my stay and it was very inconvenient as I was on the 5th floor. The bedrooms were okay, they were not dirty but not clean either. When I wanted to use the microwave, I found it was not connected, so I had to connect it myself. The hotel room phone also was not connected. Online the room seemed a lot bigger to me but they were actually quite small. Overall the staff were friendly and helpful, but the building (excluding the lobby) needs some much TLC.

good breakfast

The sandcastel resort was not clean, and the breakfast seemed frozen with poor quality. Room service was also disappointing. However, the area around the resort was very nice — the boardwalk was close by, walkable, and very clean.

This hotel is located in a great spot. Food options near by are great, esp the Mexican restaurant in the hotel. 10 stars to Ole (Oceans 14). Hotel could’ve been cleaner, but otherwise a good stay!

Nice view and rooms are clean: hallways not so much. Elevators were constantly breaking down.

We loved the location and the fact that it was right at the fishing pier! Lots of eateries around and the live music in hotel bar was nice! All was good, but the property needs some updates. And the "complimentary breakfast" was handled very uniquely! We had to give them a "ticket" to go inside. Then we were in a long line like "school cafeteria style" only to have very select food options, which was not your usual waffles, eggs fruit...There was no meat at all?? But overall, okay stay!

The staff were super inviting and accommodating. We arrived a few hours early to check-in but were able to register, receive our parking pass, and have our room made up within an hour. The hotel is conveniently placed near the pier, Fun Park, and a beautiful beachfront view with multiple exits to street level. The two Ocean’s 14 restaurants attached to the hotel are also worth checking out with reasonable prices and exceptional food.

Elevators did not work, had to walk 5 floors Everytime. Floors are taped together. Nobody speaks English. Balcony is so small. Stay somewhere else!!!!

It was fine for what we needed

The elevators were not working so you had to take the stairs.

Awesome service from the beginning to end. Amazing balcony overlooking the water. One of the elevators were broken most of my stay, but that was just only a mild inconvenience because I was on the top floor. But they were consistently working on it and super friendly about the whole thing. The only thing I was wished they had was a light on the balcony so I could read. Housekeeping even kept my book open to the page I left it on when remaking my bed!

floor where dirty the 3 days i waa there same garbageon the floor, could do a better job for cleanliness.

The place was dirty and the breakfast terrible

Everything

Nnn

Really nice place well kept and staff is helpful right on the beach next to fishing pier

The room door was hard to open and close. The breakfast it's ok but you are limited to two uses

When we arrived all was well.Then things went a bit south.The elevator was broken,only had to climb 1 flight.Then the key pad was broken,10 min to get in the room.Then for the 1st time of too many,I stepped on a piece of the floor which was buckled and sharp.After the beach we went to shower and apparently the water doesn't drain well got to the point we had to call maintenance.4 days in still no elevator,and the key pad broke again.Most dissapointing was the breakfast.Possibly the worst on the beach,plan on eating out! You've been warned.Good news is you are on the beach,bad news is there is a lot of lip stick on this pig.Needs some TLC for us to ever try this place again.

The pictures around the room had lots of wear and tear to them and the space around the refrigerator was really dusty. Quiet location with family activities with in walking distance.

Nice hotel, but the bathroom was very small and tight. The breakfast wasn’t the best.

It's a great place to stay highly recommended

Floor of room needed to be replaced but the rest was good

Nice place

Room was Fantastic. Ocean facing view plus this room had a Jacuzzi Tub next to the window for an amazing experience. Onsite parking and very short walk to the beach and fishing pier. Perfect

Great location and friendly staff !!

Hallways, Elevators, Breakfast Area very dirty and worn out.Breakfast products no good. Pretty dirty place but our room was nice enough with a great view.

The view was excellent. That was the best thing. My ocean front room.

Maid service was excellent. Really liked parking garage. The room was too cramped for 4 people. 2 adults, 2 children.

Easy parking and great view from room.

I was very disappointed with the breakfast.

I always try getting a room here before any other hotel. This experience was the best one.

People were friendly and room was nice and clean with a great view of the ocean front,

Check in was easy and staff was fine but the hotel was extremely dirty and the hallways were smelly. Bathroom still had last occupants items, surfaces were very dirty in the room, bathtub hadn’t been cleaned, footprints on the tub, and there were stains all over the carpet

The hallway smelled horrible, and the elevators were really sketchy; one of them broke down. Our bathroom tub would not drain properly, and the second bathroom's sink would not drain. The pool area was a mess. But other than that, it was great; the customer service downstairs was amazing. The people doing the breakfast were polite and kind

Our room was clean, my husband fell and got blood on the sheets and we requested that the sheets be changed, they were not and we had to go out and buy our own toilet paper because they never left any. We were there for 8 nights his accident was on day 3.

Love the location and early check in suits me beeds and always love using them :)

The Location was very good. The television didn’t work the best but finally got it going.The mattress was really uncomfortable in our room.

Stayed with my kids. It was safe and clean and very near everything we wanted to see. The staff was very friendly. We would stay again!

Great location. Nice staff. Quick check in and out. We enjoyed the stay. Thank you!

Loved everything about the property. No complaints about anything. Will go back.

Overpriced and ghetto

Next day we requested for room change , luckily receptionist is good and changed room to next level . New room was OK and we can sleep .

Fue una buena estancia, algunas arriculos algo viejos pero funcionales, diariamente llegan a limpiar la habitacion que me parecio genial, diariamente toallas limpias las areas comunes muy limpias, las personas que trabajn el en front desk son excelentes, y la ubicación del hotel es maravillosa, no necesitas mover tu carro para nada porque todo esta muy cerca, sin duda volvere a este hotel muchas veces

The staff was very nice and professional, the rooms were clean, the AC worked great, complementary breakfast was ok. Overall experience was great.

Place was very clean and location is great!

Beach front

Stayed 4 nights in a queen double room. Room was a nice size and clean. The staff was very nice and the shop downstairs was convenient. The free breakfast had a nice selection and we were pleased with that. Hotel was in a good location as well.

Had a great time fot my friends birthday! Will be returning soon!

We really enjoyed our stay there. It’s next to the boardwalk, has a nice restaurant and lounge, great view. The hotel is minutes away from entertainment, food, shops, and drinks. Will definitely come back.

This was a great last minute find. The location couldn’t be better and the views did not disappoint!

I liked that the property has its own parking garage. The property itself was clean and well maintained but could use a little TLC. Super convenient location to beach, shops, and even a little local museum.

Great place to stay. Right at the pier with two restaurants on site plus one on the pier. Covered parking garage.

I love the fact that we were right on the Beach. Parked my car and walked into the resort and never saw it again which was awesome. Walking distance to every thing. Clean, beautiful, awesome staff, Am never staying anywhere else but here! My family and I had an amazing time.

Needs few end and odds repairs but overall great location on the beach

We didn’t stay at this property, we had a family emergency and asked to cancel the stay. We were told we would get a refund.

I asked for 3rd or 4th floor they put us on second which wasnt a deal breaker so whatever. Sometimes hard to understand english is very broken but it all worked out. In direct flight pattern with bomber jets so quit noisy but they stop around dark someone was smoking pot so had to smell that most of time. Probably wont stay there again Probably stay closer to northern side

Second stay here. No issues on the room.

People were smoking in the hallways. Trash was everywhere. It was SO LOUD every night. The hotel was patchwork. I was with my 2 daughters (11 & 13) and felt unsafe. What looks like a hot tub in the picture is, well, we are not sure what it was supposed to be.

The view is amazing

The Ocean view from rooms are amazing and in close proximity to food and shopping on boardwalk

Very nice and clean hotel , staff is friendly as well

I loved everything about this property it made my first time in Virginia Beach an amazing experience would definitely recommend and stay again!

The staff was great. Rooms were clean.

Clean and very friendly staff. Wonderful ocean front room with balcony. Tons of fun things to do in walking distance.

Very convenient to everything. Very friendly helpful staff.

Staff was friendly and informative