Holiday Inn Virginia Beach - Norfolk by IHG
About Holiday Inn Virginia Beach - Norfolk by IHG
This Holiday Inn hotel offers a stylish restaurant, lounge and bar. All guest rooms at Holiday Inn Virginia Beach - Norfolk have a contemporary style and décor in light colors. The modern facilities include free WiFi, 37’’ flat-screen TV, a large work desk and Keurig coffee-makers. The fitness center offers treadmills, stationary bicycles and free weights. After a training session, guests can relax with a swim in the seasonal outdoor pool. On-site parking is also available at this property. Ashley’s Bistro serves traditional American cuisine with a contemporary twist, while quick meals can be enjoyed at the lounge. The hotel is about 12 miles from Virginia Beach and its shores.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel reviews indicate a mix of positive and negative experiences. Guests generally appreciate the friendly and helpful staff, but express dissatisfaction with the cleanliness and maintenance of the rooms and facilities.
- Friendly and helpful staff
- Convenient location
- Poor cleanliness in rooms and common areas
- Inadequate maintenance and outdated facilities
- 5/5
Was good. No bottled water in the rooms though. Free parking, nice clean rooms. Fresh towels, etc. Everything else good, except, bring bottled waters for yourself.
- 5/5
Everything was fine, and after a long drive we stopped at the bar for a drink. What a great idea that was, since we met Tamika who was full of wonderful conversation and insights. She looped in another guest who was equally entertaining, and it really set the tone for our visit. Great job, Holiday Inn!
- 5/5
It was a very comfortable stay. Very clean and spacious.
- 4/5
Room was very clean! Air conditioner worked great! Too long a walk to room. No help with luggage offered or given. One area in room was a trip hazard although we didn't trip. It was right in the middle of the room.
- 5/5
Exceptional
- 2/5
Poor customer service. Stood there for 35 min while the lady behind the desk talked to her friends then finally helped out.
- 5/5
Exceptional
- 4.5/5
Superb
- 1/5
The lady at the front desk was new and didn’t know what she was doing. Also Expedia charged me for two rooms and no one has reached back to me to give me my refund. I’m highly disappointed in Expedia.
- 5/5
At check in the front desk staff was very friendly. Our room was very clean with updated bathroom, very impressive. Our stay was great!
- 5/5
Helpful staff
- 5/5
Helpful staff
- 4.5/5
Nice room, staff friendly, good bar
- 4/5
Very good
- 4/5
Very good
- 3/5
i think that the price that I paid for the room $242 could and should have included breakfast.
- 3/5
i think that the price that I paid for the room $242 could and should have included breakfast.
- 4/5
property certainly met expectations but really the high score is mostly due to Amber @ the ft desk who was very accommodating on arrival! REALLY appreciate the exceptional service recd. txs again Amber!! minor stuff! ice machine not working & low water pressure in shower
- 4/5
property certainly met expectations but really the high score is mostly due to Amber @ the ft desk who was very accommodating on arrival! REALLY appreciate the exceptional service recd. txs again Amber!! minor stuff! ice machine not working & low water pressure in shower
- 4/5
The cleaning staff and their lack of cleaning the rooms daily for the price of the stay..
- 4/5
The front desk staff was great!! The cleaning staff and their lack of cleaning the rooms daily for the price of the stay..
- 2.5/5
Passable
- 5/5
Exceptional
- 5/5
We had a event there and the staff wasn't there to serve the patrons food ran out. Patrions left to go to other restaurants in the area to eat. That was a sad day.
- 5/5
Staff: Ms. Elaine, Ms. Carlatta, Mr. Eddie, Ms. Sylvia and Ms. Angelica. Everyone and everything was absolutely phenomenal!!! Cannot wait to return!!! Everything was amazing!!
- 5/5
Reservation line wasn't working, kept getting hung on
- 3.5/5
Good
- 5/5
Staff: Ms. Elaine, Ms. Carlatta, Mr. Eddie, Ms. Sylvia and Ms. Angelica. Everyone and everything was absolutely phenomenal!!! Cannot wait to return!!! ?? Everything was amazing!!
- 5/5
Very welcoming n rooms were spacious Reservation line wasn't working, kept getting hung on
- 5/5
My stay was excellent
- 1/5
Got accused of smoking in the room which I know was untrue I am on oxygen so no threr no smoking. Was charge 250.00 it was join room which was not with us. The whole stay staff was knocking on door trying to find who was smoking the floor smelled weed, i believed we was scapegoat because they saw going outside to smoke they thought the joint room was the one smoking. I have documented proof that i am oxygen so i know there was no smoking , tried to explain to management which treated me rudely. Plusci had my granddaughter with bme which is allergic . Management not would listen. Which i have proof of oxygen use abd allergies . Documented from medical experts
- 1/5
Food Got accused of smoking in the room which I know was untrue I am on oxygen so no threr no smoking. Was charge 250.00 it was join room which was not with us. The whole stay staff was knocking on door trying to find who was smoking the floor smelled weed, i believed we was scapegoat because they saw going outside to smoke they thought the joint room was the one smoking. I have documented proof that i am oxygen so i know there was no smoking , tried to explain to management which treated me rudely. Plusci had my granddaughter with bme which is allergic . Management not would listen. Which i have proof of oxygen use abd allergies . Documented from medical experts
- 5/5
The property is huge and has so many amenities. Very clean and cozy. Nothing
- 5/5
The property is huge and has so many amenities. Very clean and cozy. Nothing
- 3/5
Checking in was a hassle. I was standing there for about 10 minutes before anyone greeted me. It took about 20 minutes to find my reservation. Then the staff sent us to the wrong room where someone else was already occupying. I had to go back to the front desk for them to straighten that out. They gave us breakfast vouchers for the inconvenience. The food served the following morning was cold. I also asked for late check out, which she reluctantly offered to extend by 30 minutes, to 11:30, but they were still knocking at 11:15. Overall the room was comfortable and clean, but not worth the price for the general area. The amenities are better than some of the competing hotels in the area.
- 2.5/5
Location was good. Price was great. Staff was friendly The beds were very hard. The shower curtain had mold on it and the bathroom was not very clean.
- 2.5/5
The beds were very hard. The shower curtain had mold on it and the bathroom was not very clean.
- 5/5
Great staff especially front desk
- 5/5
The place was very nice very clean
- 5/5
Exceptional
- 3/5
Property was ok. Cleanliness is an are of opportunity.
- 5/5
Exceptional
- 2/5
We made a reservation for 3 people in a king room w pull out sofa arriving late. Unfortunately there weren’t any bedding materials in the room after a long 7 hour drive. The following morning the coffee pot wouldn’t work. We were told to get coffee in the lobby while we waited for a new kuerig however there wasn’t any coffee in the lobby. Later that night our room keys worked on the exterior door but neither worked on our room door so we had to go back to the lobby. And the staff didn’t replenish our coffee or cups so the next morning we had to go back to the lobby. and lastly there wasn’t a security latch on the door. Frustrated!
- 2/5
We made a reservation for 3 people in a king room w pull out sofa arriving late. Unfortunately there weren’t any bedding materials in the room after a long 7 hour drive. The following morning the coffee pot wouldn’t work. We were told to get coffee in the lobby while we waited for a new kuerig however there wasn’t any coffee in the lobby. Later that night our room keys worked on the exterior door but neither worked on our room door so we had to go back to the lobby. And the staff didn’t replenish our coffee or cups so the next morning we had to go back to the lobby. and lastly there wasn’t a security latch on the door. Frustrated!
- 0.5/5
Not a thing. Couldn't sleep, party in the hall and the door was proped open with the latch so the door slammed against the latch every 4 minutes. Felt like I was in Vegas. Hotel staff didn't do anything so I left at 1030 pm and slept in my car. Waste of money.
- 0.5/5
Not a thing. Couldn't sleep, party in the hall and the door was proped open with the latch so the door slammed against the latch every 4 minutes. Felt like I was in Vegas. Hotel staff didn't do anything so I left at 1030 pm and slept in my car. Waste of money.
- 2/5
Received a handicap room closet rack was low so my husband wasn't able to hang his suits w/o touching the floor. I had to hang my dresses on the lamp because they were long and didn't want to touch the floor. I don't see a luggage rack to place my suitcase. We asked the staff, and they said they didn't have any. My husband found 2 chairs in one of the rooms they were meeting in and brought them to the room where my suitcase was. There was one drawer that could only hold his items, so I had to live out of my suitcase. We couldn't change rooms because supposedly, there were none available. The light/fan in the bathroom was awfully loud. We never got hotel cups restocked after the 1st night. No plans of going back there again.
- 5/5
Exceptional
- 4/5
The cleanliness No clothes drawers
- 4/5
The cleanliness No clothes drawers
- 3/5
The room carpet It was dirty when I arrived. They did not bring towels or toilet paper to the room, had to ask for them. Nor did they clean the room or take out the trash during the day on Friday. The pool contained excessive chemicals, causing burning and itching in my children's bodies and eyes after they used it. I reported the issue with the dirty carpet on the very day I checked in, and I showed the photo. I report I also reported the problem with the pool and the cleanliness at checkout.
- 3/5
The location The room carpet It was dirty when I arrived. They did not bring towels or toilet paper to the room, had to ask for them. Nor did they clean the room or take out the trash during the day on Friday. The pool contained excessive chemicals, causing burning and itching in my children's bodies and eyes after they used it. I reported the issue with the dirty carpet on the very day I checked in, and I showed the photo. I report I also reported the problem with the pool and the cleanliness at checkout.
- 4/5
It was very clean and everyone was friendly My son experienced a burn reaction in the pool on his stomachs and leg and eyes burning for hours
- 4/5
Clean Room, Kind Staff, Available and Easy Parking
- 3.5/5
I was charged a reservation fee which was the cost of 1 night stay priort checkin. However I was still charged full price for 3 nights at check in. Still waiting to be refunded.
- 3.5/5
The room was clean and housekeeping was very attentive. Breakfast was great, the selection choices were way above standard. All was good, I do not have any dislikes at the moment.
- 3.5/5
Breakfast was not hot. The food was good but barely warm. We were early, so I don't think the pans had warmed up yet. Flavor was good though. The staff were very nice. Everything was clean. The decor was nice. Plenty of parking. There could have been at least one medium -soft pillow. All 4 were firm. The toilet paper holder was installed wrong, so one roll fell off right away. Had I been in a wheelchair, it could have been a problem. I took pictures because it struck me as odd that it was a construction issue that had not been fixed.
- 1/5
The actual bedroom was very nice and clean. But the bathroom was horrible, when I entered the room the bathroom door was locked so i had to call for it to be opened. When i returned back to my room,there were hair particles, tub was dirty with hair and the mess that maintenence made was left on the floor. Horrible I was very disappointed for it to be a holiday inn. Will never book another stay at any holiday inn. My friend next door found a roach in his refrigerator how awful is that. I'm totally done with them.
- 2/5
Clean room
- 5/5
Not one thing.
- 5/5
I had to switch rooms due to a leak
- 5/5
All good
- 5/5
All good
- 5/5
It also houses students from Norfolk State University, and work crews. Parking can be challenging especially when work trucks and trailers take up 3-4 spaces each (parking across spaces)
- 3.5/5
Overall service was great and house keeping came to you room daily offer cleaning , addtl supplies. I didn't like that you either had to dine-in or take-out for the breakfast buffet
- 4/5
They don't check if we need something,
- 3/5
Ok
- 3/5
Ok
- 5/5
Everything was great
- 5/5
Everything was great
- 5/5
Convenient location near the beach
- 5/5
Convenient location near the beach
- 4/5
Great stay
- 4/5
Great stay
- 5/5
Great job
- 5/5
Great job
- 1/5
Ok
- 1/5
Ok
- 5/5
The entire experience was superior
- 5/5
The entire experience was superior
- 5/5
Everything was great.
- 5/5
Everything was great.
- 5/5
Customer Service!
- 5/5
Customer Service!
- 5/5
Great staff, great stay.
- 5/5
Great staff, great stay.
- 5/5
Clean room, courteous staff, nice facilities
- 5/5
Clean room, courteous staff, nice facilities
- 4/5
Clean room. Friendly staff. Location was perfect for the purpose of my visit
- 4/5
Clean room. Friendly staff. Location was perfect for the purpose of my visit
- 2/5
.
- 2/5
.
- 5/5
The property was clean, gust were very nice.
- 5/5
The property was clean, gust were very nice.
- 4/5
Very good
- 4/5
Very good
- 3/5
.
- 3/5
.
- 5/5
The property was nice, clean and friendly.
- 5/5
The property was nice, clean and friendly.
- 4/5
No complaints about the property. I would have give a 5 star review, but the check-in staff member irritated me, by not being in attendance for 5 minutes and then telling me I had to wait 10 minutes for rooms to be available. Rules are rules I suppose, but that just meant a long queue of folks trying to check in directly at 4pm, with only one staff member available.
- 4/5
No complaints about the property. I would have give a 5 star review, but the check-in staff member irritated me, by not being in attendance for 5 minutes and then telling me I had to wait 10 minutes for rooms to be available. Rules are rules I suppose, but that just meant a long queue of folks trying to check in directly at 4pm, with only one staff member available.
- 5/5
Great places to stays
- 5/5
Great places to stays
- 5/5
This one of the best hotel I have stayed so far, and I would love to book with them again. Nice staffs.
- 5/5
This one of the best hotel I have stayed so far, and I would love to book with them again. Nice staffs.
- 4/5
Comfortable
- 4/5
Comfortable
- 4/5
Everything about this hotel was great, my only issue was being told that I would be able to do late check in and check out if I signed up for points and then not actually being able to do that.
- 4/5
Everything about this hotel was great, my only issue was being told that I would be able to do late check in and check out if I signed up for points and then not actually being able to do that.
- 4/5
Property was beautiful but I wish staff told us about the amenities during check in. What time is breakfast, started etc.
- 4/5
Property was beautiful but I wish staff told us about the amenities during check in. What time is breakfast, started etc.
- 4/5
i only stayed one night it was perfect honestly
- 4/5
i only stayed one night it was perfect honestly
- 5/5
Everything was very good
- 5/5
Everything was very good
- 4/5
Staff was polite and courteous.
- 4/5
Staff was polite and courteous.
- 5/5
Love this place quiet and clean staff was great
- 5/5
Love this place quiet and clean staff was great
- 5/5
The room was very clean and quiet. The staff was absolutely amazing and kind. We will definitely be coming back!! The beach was about a 15-20 minute drive from this location so it wasn’t a bad commute at all. We enjoyed our stay!
- 5/5
The room was very clean and quiet. The staff was absolutely amazing and kind. We will definitely be coming back!! The beach was about a 15-20 minute drive from this location so it wasn’t a bad commute at all. We enjoyed our stay!
- 3/5
The property is nice. The room & bathroom needs a touchup but still was ok. As a previous review stated they only provide 2 towels in the room for that day/night if you need more you have to request it. This one looks nicer than some I have stayed in
- 3/5
The property is nice. The room & bathroom needs a touchup but still was ok. As a previous review stated they only provide 2 towels in the room for that day/night if you need more you have to request it. This one looks nicer than some I have stayed in
- 5/5
Great accommodations in room, lobby bar, pool area, and breakfast buffet.
- 5/5
Great accommodations in room, lobby bar, pool area, and breakfast buffet.
- 5/5
Great place
- 5/5
Great place
- 3/5
It’s not what I expected
- 3/5
It’s not what I expected
- 5/5
Relaxing
- 5/5
Relaxing
- 5/5
A great experience! There was a 24 hour store on the premises, a bar and restaurant too. The room was clean and the beds were comfy! The pool was wonderful, big and changed colors at night. The location was near stores and highways. All for a great price. Staff was very friendly and helpful!
- 5/5
A great experience! There was a 24 hour store on the premises, a bar and restaurant too. The room was clean and the beds were comfy! The pool was wonderful, big and changed colors at night. The location was near stores and highways. All for a great price. Staff was very friendly and helpful!
- 5/5
Good
- 5/5
Good
- 3/5
Overall, our stay was great, except when we checked in, we were put on the first floor, and we are not even locals. I requested an upper-level room, but there's no available one. When we arrived at the room, we sat on the bed and noticed that it wasn't clean; there were boogers in the comforter, food stains in the sheets, and it looked like someone had lain on it. The bathroom was okay, but the water overflow was so slow. Before checkout, someone came to our room, opened the door, knocked, and didn't say anything. I noticed it was time for checkout, so I called the front desk and requested a late checkout, explaining what had happened. The front desk was rude and told us that another guest already occupied the room, and that we needed to hurry up. (What kind of customer service was that?) Voiced my concerns to the manager, who was helpful and understanding.
- 3/5
Overall, our stay was great, except when we checked in, we were put on the first floor, and we are not even locals. I requested an upper-level room, but there's no available one. When we arrived at the room, we sat on the bed and noticed that it wasn't clean; there were boogers in the comforter, food stains in the sheets, and it looked like someone had lain on it. The bathroom was okay, but the water overflow was so slow. Before checkout, someone came to our room, opened the door, knocked, and didn't say anything. I noticed it was time for checkout, so I called the front desk and requested a late checkout, explaining what had happened. The front desk was rude and told us that another guest already occupied the room, and that we needed to hurry up. (What kind of customer service was that?) Voiced my concerns to the manager, who was helpful and understanding.
- 5/5
Easy access to the expressway if you’re traveling to Virginia Beach
- 5/5
Easy access to the expressway if you’re traveling to Virginia Beach
- 4/5
Our stay was good! The room was clean and the overall cleanliness of the hotel was good! I liked that it was updated. Very nice!
- 4/5
Our stay was good! The room was clean and the overall cleanliness of the hotel was good! I liked that it was updated. Very nice!
- 5/5
It was nice.
- 5/5
It was nice.
- 4/5
The breakfast was good but only had 3 staff members refilling and waiting in tables so it did take a long time to get stuff. I would stay here again since I now know what can happen and I’d simply plan accordingly.
- 4/5
The breakfast was good but only had 3 staff members refilling and waiting in tables so it did take a long time to get stuff. I would stay here again since I now know what can happen and I’d simply plan accordingly.
- 5/5
Coffee ran out twice at the front desk…need to refill for guests
- 5/5
Coffee ran out twice at the front desk…need to refill for guests
- 5/5
Staff were very friendly, I had an issue with the key pad and they handled it within seconds of reporting.
- 5/5
Staff were very friendly, I had an issue with the key pad and they handled it within seconds of reporting.
- 4/5
Not enough towels for 4 people only two big towels
- 4/5
Not enough towels for 4 people only two big towels
- 5/5
Great stay!!! Loved the pool
- 5/5
Great stay!!! Loved the pool
- 3/5
The AC was not really working in our room. It was hot and uncomfortable. We had 4 people they gave us 2 towels. When
- 3/5
The AC was not really working in our room. It was hot and uncomfortable. We had 4 people they gave us 2 towels. When
- 5/5
We liked that its right in the middle of everything & only 20 minutes from the beach. The check in time is pretty late and check out time is pretty early my only complaint. We enjoyed the pool, and the bathrooms were always clean. I did not eat at the buffet, but I did walk past it & it is on the smaller side, but everything looked really good. We would stay here again.
- 5/5
We liked that its right in the middle of everything & only 20 minutes from the beach. The check in time is pretty late and check out time is pretty early my only complaint. We enjoyed the pool, and the bathrooms were always clean. I did not eat at the buffet, but I did walk past it & it is on the smaller side, but everything looked really good. We would stay here again.
- 5/5
It was amazing
- 5/5
It was amazing
- 1/5
My complaint is about Expedia, not Holiday Inn. I was not able to make the stay, and I could not contact Expedia to register my cancellation. All of my attempts were met with the autoresponder stating "oops! there is a problem on our end! please try again later" Which I did again and again and again, to no avail. I have encountered this problem with Expedia before. I am a VRBO host as well, and my guests have reported similar experiences with Expedia. I will never use your terrible service again.
- 1/5
My complaint is about Expedia, not Holiday Inn. I was not able to make the stay, and I could not contact Expedia to register my cancellation. All of my attempts were met with the autoresponder stating "oops! there is a problem on our end! please try again later" Which I did again and again and again, to no avail. I have encountered this problem with Expedia before. I am a VRBO host as well, and my guests have reported similar experiences with Expedia. I will never use your terrible service again.
- 5/5
The convenience
- 5/5
The convenience
- 5/5
Great
- 5/5
Great
- 3/5
Staff personnel were very helpful and friendly. Overall cleanliness was okay could've of been better. The location was convenient for highway travel.
- 3/5
Staff personnel were very helpful and friendly. Overall cleanliness was okay could've of been better. The location was convenient for highway travel.
- 4/5
Friendly personal at the front desk and throughout the hotel. I wish there were different breakfast options.
- 4/5
Friendly personal at the front desk and throughout the hotel. I wish there were different breakfast options.
- 4/5
Great property
- 4/5
Great property
- 5/5
Good service all around.
- 5/5
Good service all around.
- 5/5
This is the nicest holiday inn I’ve ever been in. The breakfast buffet is delicious, the front desk staff are so so nice… everyone we talked to was so nice and helpful. We got a room with two queen beds, and it was great.
- 5/5
This is the nicest holiday inn I’ve ever been in. The breakfast buffet is delicious, the front desk staff are so so nice… everyone we talked to was so nice and helpful. We got a room with two queen beds, and it was great.
- 4/5
Great stay!
- 4/5
Great stay!
- 5/5
Great hotel
- 5/5
Great hotel
- 5/5
Friendly and helpful staff. Good location
- 5/5
Friendly and helpful staff. Good location
- 5/5
Friendly stuff. Clean. Very nice place.
- 5/5
Friendly stuff. Clean. Very nice place.
- 5/5
Was a wonderful experience! Will be using again in the future.
- 5/5
Was a wonderful experience! Will be using again in the future.
- 5/5
I will stay again
- 5/5
I will stay again
- 5/5
Amazing stay!
- 5/5
Amazing stay!
- 4/5
Easy check in & smooth. Clean room & comfy bed. The onlyyyyy thing that was kind of annoying was that I gave them my card and Id for check in and without warning was hit with a 50 dollar deposit for the cleaning fee. I did get it back later but it would’ve been nice to be warned lol. Maybe I should’ve expected that. But anyway overall great stay !!!
- 4/5
Easy check in & smooth. Clean room & comfy bed. The onlyyyyy thing that was kind of annoying was that I gave them my card and Id for check in and without warning was hit with a 50 dollar deposit for the cleaning fee. I did get it back later but it would’ve been nice to be warned lol. Maybe I should’ve expected that. But anyway overall great stay !!!
- 1/5
PLEASE pick a different place for your stay!!!!!!!! This is the dirtiest hotel I have ever stayed in. I’m honestly still stunned by my 4 night stay. First, the customer service person stayed at me blankly upon checking in not even a proper greeting. The room smelled incredibly moldy and had mold all over the ceiling in the bathroom. It smelled like there was a flood that was never properly cleaned at all. There were fruit flies all the place. AND then I saw a bunch of ants underneath the desk table munching on a crumb left behind. I asked to change rooms when they reached out to rate my stay but no one responded to me. Also, the pool was filthy with bugs, debris, and leaves. About a 20min drive from VA beach. Do not recommend!
- 1/5
PLEASE pick a different place for your stay!!!!!!!! This is the dirtiest hotel I have ever stayed in. I’m honestly still stunned by my 4 night stay. First, the customer service person stayed at me blankly upon checking in not even a proper greeting. The room smelled incredibly moldy and had mold all over the ceiling in the bathroom. It smelled like there was a flood that was never properly cleaned at all. There were fruit flies all the place. AND then I saw a bunch of ants underneath the desk table munching on a crumb left behind. I asked to change rooms when they reached out to rate my stay but no one responded to me. Also, the pool was filthy with bugs, debris, and leaves. About a 20min drive from VA beach. Do not recommend!
- 5/5
Very quiet and Clean Room. Pool was little dirty.
- 5/5
Very quiet and Clean Room. Pool was little dirty.
- 3/5
The handicap shower in room 135 leaked all the way into the front entryway of the room. The water was getting under the tiles and you can also tell the water is affecting the Sheetrock right next to the shower and bathroom door. The room felt very humid and I think the floor and wall is the main reason for that.
- 3/5
The handicap shower in room 135 leaked all the way into the front entryway of the room. The water was getting under the tiles and you can also tell the water is affecting the Sheetrock right next to the shower and bathroom door. The room felt very humid and I think the floor and wall is the main reason for that.
- 3/5
Front desk associate was not exactly friendly. No hot water in room. Had to search for a working ice machine. Rooms were otherwise very comfortable and the hotel itself is very nice. Appreciate coffee in lobby early when I got up.
- 3/5
Front desk associate was not exactly friendly. No hot water in room. Had to search for a working ice machine. Rooms were otherwise very comfortable and the hotel itself is very nice. Appreciate coffee in lobby early when I got up.
- 5/5
Beautiful property and very clean
- 5/5
Beautiful property and very clean
- 3/5
I have issues with the front desk in 3 different times, even if I told them that I paid online the entire amount for the staying , they pretend like they don’t heard what I said and charge me again on the time I do the check in. Then they have an attitude when I want them to fix their mistake like they were doing me a favor, they are getting paid to do their job correctly, if they don’t like to deal with stuff like that, they shouldn’t work on a job like that.
- 3/5
I have issues with the front desk in 3 different times, even if I told them that I paid online the entire amount for the staying , they pretend like they don’t heard what I said and charge me again on the time I do the check in. Then they have an attitude when I want them to fix their mistake like they were doing me a favor, they are getting paid to do their job correctly, if they don’t like to deal with stuff like that, they shouldn’t work on a job like that.
- 5/5
Very friendly and professional check in - !
- 5/5
Very friendly and professional check in - !
- 5/5
Great place to stay.
- 5/5
Great place to stay.
- 5/5
Beautiful renovation! Great reception! Loved the location! Perfect!!
- 5/5
Beautiful renovation! Great reception! Loved the location! Perfect!!
- 1/5
Wry rude staff.. staff member Richard was smoking a THC pen at the front desk and harassed us all night. I want half of my money back
- 1/5
Wry rude staff.. staff member Richard was smoking a THC pen at the front desk and harassed us all night. I want half of my money back
- 5/5
Very clean, nice rooms, lots of parking, nice staff
- 5/5
Very clean, nice rooms, lots of parking, nice staff
- 5/5
The staff made it a pleasurable experience. Good job guys
- 5/5
The staff made it a pleasurable experience. Good job guys
- 1/5
it was amazing and we had an incredible time, but the sink was really stupid. it was messed up and evil. evil sink. did not like it. completely ruined the entire experience. please change the sink. please. i beg you.
- 1/5
it was amazing and we had an incredible time, but the sink was really stupid. it was messed up and evil. evil sink. did not like it. completely ruined the entire experience. please change the sink. please. i beg you.
- 4/5
Decent place to stay
- 4/5
Decent place to stay
- 5/5
Clean and nice
- 5/5
Clean and nice
- 3/5
Liked the hotel.
- 3/5
Liked the hotel.
- 5/5
Beautiful, updated hotel with a very nice restaurant and bar. We enjoyed the location and comfort of the room.
- 5/5
Beautiful, updated hotel with a very nice restaurant and bar. We enjoyed the location and comfort of the room.
- 5/5
Everything about my stay was marvelous, will book with this place again
- 5/5
Everything about my stay was marvelous, will book with this place again
- 5/5
The room and beds where excellent!
- 5/5
The room and beds where excellent!
- 5/5
Good place.
- 5/5
Good place.
- 4/5
We stay here for our daughter’s graduation. Just needed a place close to college and it was clean and staff was nice.
- 4/5
We stay here for our daughter’s graduation. Just needed a place close to college and it was clean and staff was nice.
- 3/5
The gentleman at the front desk was possibly the rudest most unprofessional hotel employee I ever meet. He was very unfriending to my wife and kids and then the next morning when approached not even a response.
- 3/5
The gentleman at the front desk was possibly the rudest most unprofessional hotel employee I ever meet. He was very unfriending to my wife and kids and then the next morning when approached not even a response.
- 4/5
The property was recently upgraded.
- 4/5
The property was recently upgraded.
- 5/5
Overnight weekday getaway.
- 5/5
Overnight weekday getaway.
- 5/5
Property was great just had noisy neighbors
- 5/5
Property was great just had noisy neighbors
- 5/5
Nice people friendly
- 5/5
Nice people friendly
- 5/5
Very well clean
- 5/5
Nice hotel, well kept, convenient location
- 5/5
Nice hotel
- 3/5
We just stay to sleep. Most of the time, we are out. Out last night was kinda disappointing. After a day trip to DC and got to the hotel close to midnight. Went straight to the room on the 6th floor and found out our keys don’t work. You tell me now! How was our stay?
- 5/5
The room was extremely clean, and the staff was great.
- 4/5
There’s a lot of parking space,check in was easy and quick the rooms are bigger than other hotels.
- 4/5
I requested maid service and didn’t receive it but the the manager called and apologized after we checked out. Other than that it was a nice stay.
- 5/5
Easy check in
- 5/5
The beds are unbelievably comfortable.
- 5/5
Great place
- 2/5
Check in was fine, but the room did not seem very clean. I did my usual wipe spray down of the room. We had a late start Saturday and asked that room service come back in twenty minutes. They never came back. We called down to the front desk and asked for towels. The front desk informed us that since housekeeping left, there were no towels available.
- 5/5
👍
- 5/5
more staff was needed for check in and restaurant
- 4/5
I liked the cleanliness, the convenience of the location and the lobby appearance. It's a decent hotel. The rooms are a bit worm in places and could use better upkeep and upgrades, especially for the price. It is one of the nicer hotels of this area. There are other places.....terrible places. Holiday Inn doesn't disappoint.
- 5/5
The staff are courteous and professional. The rooms are very nice and comfortable.
- 4/5
My stay was very convenient. My 10 year neighborhood/high school annual Thanksgiving reunion was located at the hotel, so I booked a room for one night so I wouldn't have to drive home while drinking. Wonderful stay and comfortable clean room.