Courtyard by Marriott Virginia Beach Norfolk

Staff was great. Clean rooms

The staff was good The food service was horrible I ordered from starbucks my food was burned the girl was by herself she was so confused I never got my coffee just disappointed the beds are to hard my tv wouldnt come on my phone didnt work to call downstairs I had to use my cell phone the staff was uoung and looked confused the night staff but everything else was ok

Well, breakfast ...

Breakfast? What breakfast are you hallucinating about? Get help! Well, breakfast ...

The only complaint my family and I would have is there were no sheets for the pullout sofa. The staff was very friendly and helpful. We had never been to Virginia Beach so we weren’t sure what to expect or where anything was. The hotel was quiet at night. We’ve stayed at hotels where kids are running through the halls all hours of the night. This hotel we didn’t have to deal with that. We would definitely stay at this hotel again in the future should we come back!

The staff was magnificent and so friendly with respect

The staff was magnificent and so friendly with respect

Rooms were clean and updated, very nice. BUT they charged for breakfast, so went elsewhere.

No complimentary breakfast or indoor pool a bit disappointing, but staff was very friendly and helpful with some special requests we had (extended checkout)

Came for two nights the room was very nice and clean and the staff was very helpful and nice

I loved that it was not pet friendly. With allergies to pet dander, it was hard to find a hotel that didn’t allow pets in your area. Thank you for thinking of us allergy sufferers. The room was clean and quiet. I will be back!

Nice place

I had a suite and the room itself was decent. I was extremely disappointed with the hospitality at the hotel. I was in town 4 nights for a conference and the staff NEVER came to do clean up or even take out the trash. I would see staff on the floor making rounds and would come back to a full trash can and the bed unmade. I had to sit the trash can in the hallway and ask for more towels on my way out one day. They replaced the towels, took the trash can, and STILL did not clean up. When I told the front desk attendamt, they gave me a very dry and uninterested response, not even offering an apology. I'm a Marriott rewards member and have never had this kind of experience at one of the properties. For almost $200 a night, to not receive the bare mimimum is umacceptable and I would not recommend staying at this property.

There was no continental breakfast, but there was a inside breakfast counter that supposed to be open for lunch and dinner also, but there was no staff to cover the evening hours

Good

Exceptional

Good location It was under construction, that’s ok but we weren’t told that. The room was nice the bed was uncomfortable. The key to the room never worked. Had to use the master key twice to get in. When they finally moved us the air conditioner was making a horrible noise. They had 2 different groups there that had breakfast but we were led to believe we could order breakfast and was told no. Same thing at the bar. Could see they had alcohol but was told no they weren’t open

Good location It was under construction, that’s ok but we weren’t told that. The room was nice the bed was uncomfortable. The key to the room never worked. Had to use the master key twice to get in. When they finally moved us the air conditioner was making a horrible noise. They had 2 different groups there that had breakfast but we were led to believe we could order breakfast and was told no. Same thing at the bar. Could see they had alcohol but was told no they weren’t open

Great staff. Nice room…

Clean and friendly staff

Clean and friendly staff

Great service and clean room. Toilet lid busted and shampoo holder off the wall. Otherwise room excellent.

Love this newly renovated hotel. We had a great stay and will definitely come back.

Love this newly renovated hotel. We had a great stay and will definitely come back.

Lovely room

Lovely room

Room look great. Was very spacious. Clean The manager was horrible. Her attitude sucked. On booking.com it simply stated that I wouldn’t need to pay anything once I arrived because I paid upfront. Come to find out they change $50. When I tried to explain to her she had a horrible attitude stating I needed to find the money.

The hotel is under renovation and when we pulled up it looked ran down. We wasn’t sure if we should go in because it didn’t even look open until I seen someone walk out. The entrance looked horrible. We had to get new keys twice not sure why they stopped working. With its current state it shouldn’t have been open or rooms should have been discounted.

Yes Amazing staff

Yes Amazing staff

Room was fine but the coffee machine was not clean , had to go the front office for getting fresh coffee where i was told the starbucks machine was broke

Room was fine but the coffee machine was not clean , had to go the front office for getting fresh coffee where i was told the starbucks machine was broke

Was not told about all the construction and maintenance. Did not have access to the breakfast bar or anything of the nature

Exceptional

Great

Great

Exceptional

Poor

CLEAN ROOM

CLEAN ROOM

Very good

Bug free,quiet, balcony, safe, late checkout (1hr), extra towels. Took 1 shower, ran out of gel. Requested more, never received any. Had to go buy a bar of soap. Refrigerator was very noisy. Room was wiped down but not cleaned in a long time. Ran my hand across a shelf and it was full of dirt. Balloons from a Past guest was still in the drawer. Elevator was jerky. Don't think I will return.

Bug free,quiet, balcony, safe, late checkout (1hr), extra towels. Took 1 shower, ran out of gel. Requested more, never received any. Had to go buy a bar of soap. Refrigerator was very noisy. Room was wiped down but not cleaned in a long time. Ran my hand across a shelf and it was full of dirt. Balloons from a Past guest was still in the drawer. Elevator was jerky. Don't think I will return.

My room location

My room location

Was under construction

Was under construction

I like the convenience of the location to everything within the city. The key access doors weren’t working

It was very nice It was under renovation

location remodeling phrase

Location. Someones clothes left in the room. Recent remodeled but had major water stain on ceiling and missing grout in the bathroom. Toilet barely worked, no hot water in shower and multiple light bulbs out in bathroom.

We pulled up late at night, two ladies in an unfamiliar town, and the place was very foreboding. They are doing renovations on the lobby and from the circle entrance we couldn't see the front desk, just construction. There were zero signs. Eventually I went to the door to check it out and after I went inside I could see the front desk and a person. So my complaint is, if you are going to do renovation and your place looks like a ghost town, put up some signs. Could also use more signage from the road. It shouldn't be that hard. After that everything was fine.

We pulled up late at night, two ladies in an unfamiliar town, and the place was very foreboding. They are doing renovations on the lobby and from the circle entrance we couldn't see the front desk, just construction. There were zero signs. Eventually I went to the door to check it out and after I went inside I could see the front desk and a person. So my complaint is, if you are going to do renovation and your place looks like a ghost town, put up some signs. Could also use more signage from the road. It shouldn't be that hard. After that everything was fine.

The building is under construction so I expected the lobby and other areas to look the part, however, the hallways and room also looked as if they were still under construction. This wouldn't have been a big deal however for the price you pay, you should def get a discount if everything is in disarray. I'm sure it will look nice when its complete but it did not feel welcoming.

The building is under construction so I expected the lobby and other areas to look the part, however, the hallways and room also looked as if they were still under construction. This wouldn't have been a big deal however for the price you pay, you should def get a discount if everything is in disarray. I'm sure it will look nice when its complete but it did not feel welcoming.

Told at 10PM with NO WARNING.. they had no rooms. MIND YOU I BOOKED 2 Weeks prior. Staff was unwilling to help and just looked off in the distance. Hotels.com "customer service" was equally as usless. I called Marriott, they couldnt help with this reservation but we kind enough to book me in another Marriott property that WAS OVERBOOKED. After I had paid a second time. I THEN after calling Marriott AGAIN.. they get me into a different Marriot that finally had rooms.. so at 2AM I finally had a room.. YH2BFKM. NOt sure which is worse, the fact Marriott screwed up or that there was NO WAY at 10PM to get a real person at Hotels.com. THIS IS THE LAST TIME I WILL USE HOTELS.COM

Told at 10PM with NO WARNING.. they had no rooms. MIND YOU I BOOKED 2 Weeks prior. Staff was unwilling to help and just looked off in the distance. Hotels.com "customer service" was equally as usless. I called Marriott, they couldnt help with this reservation but we kind enough to book me in another Marriott property that WAS OVERBOOKED. After I had paid a second time. I THEN after calling Marriott AGAIN.. they get me into a different Marriot that finally had rooms.. so at 2AM I finally had a room.. YH2BFKM. NOt sure which is worse, the fact Marriott screwed up or that there was NO WAY at 10PM to get a real person at Hotels.com. THIS IS THE LAST TIME I WILL USE HOTELS.COM

The hotel was found to be under MAJOR renovation. So, no restaurant, no bar, no pool, no ice machines, no common areas including the courtyard. Extremely dissatisfied!

The hotel was found to be under MAJOR renovation. So, no restaurant, no bar, no pool, no ice machines, no common areas including the courtyard. Extremely dissatisfied!

The property wasn’t finished under construction and we wasn’t aware. When we first got one of our room, the AC wasn’t working then we had to switch to a different room.

The door fell off of the nightstand between the beds. The electrical plug did not work on the wall. There was one coffee cup in a double room.

The door fell off of the nightstand between the beds. The electrical plug did not work on the wall. There was one coffee cup in a double room.

The hotel was under construction, which can be unavoidable, but I wasn’t aware. I had very early mornings beginning at 4am and requested to be as separated as possible but ended up on the same floor as a soccer team.. again possibly unavoidable but not ideal

The hotel was under construction, which can be unavoidable, but I wasn’t aware. I had very early mornings beginning at 4am and requested to be as separated as possible but ended up on the same floor as a soccer team.. again possibly unavoidable but not ideal

Even though it was going through renovations, the place was nice, clean, and it a great location. The elevator that we used most was old and I was scared I was going to get stuck in it.

We stayed a total of 3 nights, the first morning we opted not to get out room clean as the cleaning crew was ready to start cleaning around 10am, the second morning we were out early so we could get our room cleaned and came

We stayed a total of 3 nights, the first morning we opted not to get out room clean as the cleaning crew was ready to start cleaning around 10am, the second morning we were out early so we could get our room cleaned and came

Hotel room interior was great, but no internet and no TV cable for 3 days during the stay.

Hotel room interior was great, but no internet and no TV cable for 3 days during the stay.

Nothing Air conditioning didn’t work

The other thing very loud people in the pool. Someone knocked on our door sat nite at 2:30am very loud. Have more control on behavior. There were ants as well.

Horrible stay! Why is this hotel even open? Shut down the hotel, do the renovations, and then open. Hallways smells terrible, room was dirty, patio door did not lock. Will never go back

Horrible stay! Why is this hotel even open? Shut down the hotel, do the renovations, and then open. Hallways smells terrible, room was dirty, patio door did not lock. Will never go back

I got one of the renovated rooms, but the air-conditioning unit in the room was so noisy. It kept me up for most of the night the first night the floors in the reception area were dirty and full of trash. I was gone for the first day and nobody came in and cleaned my room.

I got one of the renovated rooms, but the air-conditioning unit in the room was so noisy. It kept me up for most of the night the first night the floors in the reception area were dirty and full of trash. I was gone for the first day and nobody came in and cleaned my room.

Under construction, site should state that before booking. Everywhere you look things are unfinished. Room was nice but no food no gym. Grounds are in need of maintenance, grass over grown.

Under construction, site should state that before booking. Everywhere you look things are unfinished. Room was nice but no food no gym. Grounds are in need of maintenance, grass over grown.

I am extremely disappointed that Expedia would offer this hotel on your website. The hotel was not inhabitable. There were less than 10 cars in the parking lot raising a question before I even went in the front door. I went in with an open mind and checked into the hotel thinking that it couldn't be that bad. As I approached my room I walked down the first floor hallway where there was carpet missing, tile missing, baseboards missing and most if not all room number plates. As the room numbers were written on the banged up walls with pencil. I went into my room once going up the elevator and down the hallway on the third for which was equally as terrible as the first floor hallway. Once in my room I went to the restroom and flushed the toilet and the toilet had an extremely slow flush making me think that perhaps it wasn't going to flush all of the way. After three total flushes the toilet paper finally went down the toilet drain. Then when leaving the bathroom I noticed that the peep hole did not have any glass or barrier in it. It was a hole straight to the hallway. It was at this point that I grabbed my bags and and left the building. I did not speak to anyone at the front desk to ask for a refund. I was so uncomfortable that I went straight to my car to leave the parking lot to find a different hotel in town to stay in.

I am extremely disappointed that Expedia would offer this hotel on your website. The hotel was not inhabitable. There were less than 10 cars in the parking lot raising a question before I even went in the front door. I went in with an open mind and checked into the hotel thinking that it couldn't be that bad. As I approached my room I walked down the first floor hallway where there was carpet missing, tile missing, baseboards missing and most if not all room number plates. As the room numbers were written on the banged up walls with pencil. I went into my room once going up the elevator and down the hallway on the third for which was equally as terrible as the first floor hallway. Once in my room I went to the restroom and flushed the toilet and the toilet had an extremely slow flush making me think that perhaps it wasn't going to flush all of the way. After three total flushes the toilet paper finally went down the toilet drain. Then when leaving the bathroom I noticed that the peep hole did not have any glass or barrier in it. It was a hole straight to the hallway. It was at this point that I grabbed my bags and and left the building. I did not speak to anyone at the front desk to ask for a refund. I was so uncomfortable that I went straight to my car to leave the parking lot to find a different hotel in town to stay in.

Very good service and a quiet place to rest.

Very good service and a quiet place to rest.

The extra lock inside kept getting hung on the door when closed which made getting in difficult (it was crooked, so if they fixed it, it wouldn’t happen anymore)

Our room didnt have warm water. We asked the man downstairs to take a look at it and he waved us off like some karen. It was oue wedding hotel so cold showers really made getting ready difficult.

Our room didnt have warm water. We asked the man downstairs to take a look at it and he waved us off like some karen. It was oue wedding hotel so cold showers really made getting ready difficult.

The hotel is under a complete renovation. It would have been nice to know that. The advertisement for this hotel is very deceptive.

DO NOT STAY HERE. Upon arriving I thought it looked like a bank owned hotel. The landscaping had not been touched and the grass was over grown. When I walked in the entire place was under renovation but nothing was done yet. It looked like someone bought an old nasty hotel to renovate it to become a Marriott but they only updated the rooms and nothing else. Luckily the rooms were updated with new furniture. It looks like owner might have done the rooms first to help pay to do the rest of the hotel slowly but surely. I paid a lot of money to stay at this hotel so I was pretty upset. The ice machines do not work either.

DO NOT STAY HERE. Upon arriving I thought it looked like a bank owned hotel. The landscaping had not been touched and the grass was over grown. When I walked in the entire place was under renovation but nothing was done yet. It looked like someone bought an old nasty hotel to renovate it to become a Marriott but they only updated the rooms and nothing else. Luckily the rooms were updated with new furniture. It looks like owner might have done the rooms first to help pay to do the rest of the hotel slowly but surely. I paid a lot of money to stay at this hotel so I was pretty upset. The ice machines do not work either.

Awful, our group had 25 + people staying there, no ice machine working, no breakfast, no gym accessible, laundry was out of order, no towels, no washcloths, no housekeeping in 5 nights of staying! The grass and landscape haven’t been touched in months. I understand they were remodeling which was to be completed in June. Still wasn’t done plus never saw a worker there. So the hotel was a mess and in awful shape. There was a child that pooped in pool and we requested them to clean pool, otherwise not sure if or when cleaning would happen. This hotel should be shut down. I have photos off all the conditions of this hotel. Aswell as the BLACK MOLD we found. I will be reaching out to the manager which I tried while at hotel but was told she wasn’t there and that I would be contacted by her however they never took my name or number.

Awful, our group had 25 + people staying there, no ice machine working, no breakfast, no gym accessible, laundry was out of order, no towels, no washcloths, no housekeeping in 5 nights of staying! The grass and landscape haven’t been touched in months. I understand they were remodeling which was to be completed in June. Still wasn’t done plus never saw a worker there. So the hotel was a mess and in awful shape. There was a child that pooped in pool and we requested them to clean pool, otherwise not sure if or when cleaning would happen. This hotel should be shut down. I have photos off all the conditions of this hotel. Aswell as the BLACK MOLD we found. I will be reaching out to the manager which I tried while at hotel but was told she wasn’t there and that I would be contacted by her however they never took my name or number.

The room was very nice but the grass in the rear where I had to park was tall and unkempt.

The room was very nice but the grass in the rear where I had to park was tall and unkempt.

The shower leaked.

The property was severely undermaintained. Overgrown landscaping, broken appliances and hallway fixtures. If I had to stay more than 24 hours I would have changed hotels

The property was severely undermaintained. Overgrown landscaping, broken appliances and hallway fixtures. If I had to stay more than 24 hours I would have changed hotels

Rooms could be a little more cleaner. Also key never works for door 5 lol

Rooms could be a little more cleaner. Also key never works for door 5 lol

I was disappointed to find that breakfast was not available during my stay. It would have been helpful to know this in advance, especially since it was mentioned in the listing

I was disappointed to find that breakfast was not available during my stay. It would have been helpful to know this in advance, especially since it was mentioned in the listing

Checking in was a problem with the computer and card reader

Checking in was a problem with the computer and card reader

On-going property construction, area was not kept clean, elevators were not conveniently placed, no breakfast, no gym - under construction, Bistro Restaurant was under construction, as well. Although, my suite was well appointed and clean.

On-going property construction, area was not kept clean, elevators were not conveniently placed, no breakfast, no gym - under construction, Bistro Restaurant was under construction, as well. Although, my suite was well appointed and clean.

On-going property construction, area was not kept clean, elevators were not conveniently placed, no breakfast, no gym - under construction, Bistro Restaurant was under construction, as well. Although, my suite was well appointed and clean.

Signage from the street would help visitors locate the property. No bells and whistles. Could not confirm if they were going through renovations. The room was decent. Could use new mattresses.

Signage from the street would help visitors locate the property. No bells and whistles. Could not confirm if they were going through renovations. The room was decent. Could use new mattresses.

Went for a concert , outside looks a little rough but tbh w rooms are being renovated it looks like . Our room was nice and comfortable

Went for a concert , outside looks a little rough but tbh w rooms are being renovated it looks like . Our room was nice and comfortable

Very disappointing. Under construction and restaurant was not available for use. Curbside appearance was terrible. The parking lot was full of goose poop and tall grass that needed cutting.

Very disappointing. Under construction and restaurant was not available for use. Curbside appearance was terrible. The parking lot was full of goose poop and tall grass that needed cutting.

I very rarely write a negative review, but my experience here this past weekend could not be ignored. This property is under heavy construction which is not divulged beforehand. The staff acted as if any questions were a bother even though because if the construction, it is very confusing. There was no working phone in the room. The walls, halls, etc leading to the room had stripped paint, ripped out places where something had previously hung, and there was construction equipment inside. The washer in the laundry room wasnt working. The outside is in desperate need of updating/repair. I couldn't believe this was a Courtyard by Marriott facility (thought I was in the wrong place). Geese everywhere (and their poop), so getting inside was like walking through a minefield! So glad that I had only booked one night (this was a holiday weekend). The place we stayed for the next night was a refreshing experience in comparison.

I very rarely write a negative review, but my experience here this past weekend could not be ignored. This property is under heavy construction which is not divulged beforehand. The staff acted as if any questions were a bother even though because if the construction, it is very confusing. There was no working phone in the room. The walls, halls, etc leading to the room had stripped paint, ripped out places where something had previously hung, and there was construction equipment inside. The washer in the laundry room wasnt working. The outside is in desperate need of updating/repair. I couldn't believe this was a Courtyard by Marriott facility (thought I was in the wrong place). Geese everywhere (and their poop), so getting inside was like walking through a minefield! So glad that I had only booked one night (this was a holiday weekend). The place we stayed for the next night was a refreshing experience in comparison.

There was no breakfast while they advertised breakfast and there was a lot of duck poop we had to duck and dodge and there was big rats

There was no breakfast while they advertised breakfast and there was a lot of duck poop we had to duck and dodge and there was big rats

Did not like anything, the worst hotel I have ever been to in my life. No phone in the room, refrigerator not working, everywhere smells, still going through renovations & shouldn’t be open for business

Did not like anything, the worst hotel I have ever been to in my life. No phone in the room, refrigerator not working, everywhere smells, still going through renovations & shouldn’t be open for business

relaxing little staycation!

relaxing little staycation!

Property was not reflective of photos shown. Aside from the obvious renovations (sign posted), hallways were hot with no air conditioning. My room did not contain a trash can as well as the customer greeting on the television home screen showed another guest's name. Also the parking lot was filled with trash. As a frequent guest based on my hotel chain preference, this property was below the standard of the Marriott standard.

Property was not reflective of photos shown. Aside from the obvious renovations (sign posted), hallways were hot with no air conditioning. My room did not contain a trash can as well as the customer greeting on the television home screen showed another guest's name. Also the parking lot was filled with trash. As a frequent guest based on my hotel chain preference, this property was below the standard of the Marriott standard.

Parking was few & far between. Property was under construction, which was a surprise. We would not have chosen this hotel, had we known. Construction materials were strewn about and the outside area had trash on the ground all around. Hallways were under construction & had no carpet, crew or hotel staff had written notes on the walls next to door room entries. Very limited lighting around the outside of property.

Parking was few & far between. Property was under construction, which was a surprise. We would not have chosen this hotel, had we known. Construction materials were strewn about and the outside area had trash on the ground all around. Hallways were under construction & had no carpet, crew or hotel staff had written notes on the walls next to door room entries. Very limited lighting around the outside of property.

The property appears to be in the middle of a renovation, yet they are still renting rooms. The hallways were dusty and smelled like pet urine. My room wasn't completely clean the shower had soap scum on the walls and shower curtain from the last visitor. I see that the property has potential, the staff just needs to care more about the customers experience and impression.

The property appears to be in the middle of a renovation, yet they are still renting rooms. The hallways were dusty and smelled like pet urine. My room wasn't completely clean the shower had soap scum on the walls and shower curtain from the last visitor. I see that the property has potential, the staff just needs to care more about the customers experience and impression.

This place was nasty. We had a cockroach one night. The first night we got relocated due to a leak. The fitness center is under construction and not sectioned off. It looks very dirty and not up to par with other marriots. It might get better but who knows... It looks like parts are renovated but not well.

This place was nasty. We had a cockroach one night. The first night we got relocated due to a leak. The fitness center is under construction and not sectioned off. It looks very dirty and not up to par with other marriots. It might get better but who knows... It looks like parts are renovated but not well.

Very comfortable bed and extremely clean.

Very comfortable bed and extremely clean.

I was able to check in a little bit early only come to find out my tv was not working properly. The gentleman at the front desk was able to assist and get the tv working eventually.

I was able to check in a little bit early only come to find out my tv was not working properly. The gentleman at the front desk was able to assist and get the tv working eventually.

Horrible staff

Horrible staff

Once the property become upgraded its going to look really good!

Once the property become upgraded its going to look really good!

The hotel was not as pictured in the listing. It is obviously under going some major renovations, which is fine, but sections here and there are unfinished all around the property. Our “balcony” was a sliding glass door with a railing. Basically a window.

The hotel was not as pictured in the listing. It is obviously under going some major renovations, which is fine, but sections here and there are unfinished all around the property. Our “balcony” was a sliding glass door with a railing. Basically a window.

The room was very clean .. but place is still under construction

The room was very clean .. but place is still under construction

They were doing renovation, the rooms were very clean and lovely. Just did not have exercise room and it show that they did on the website.

They were doing renovation, the rooms were very clean and lovely. Just did not have exercise room and it show that they did on the website.

Room is under renovation, no breakfast area, no phone in the room. The parking lot had urine scent. Elevators don’t work 100 percent.

Room is under renovation, no breakfast area, no phone in the room. The parking lot had urine scent. Elevators don’t work 100 percent.

No fitness area,No breakfast,broken door, construction all over the place. This place should not be on your website. This place needs shut down while construction. Was a terrible experience for me and my son. I can’t believe I spent the money to stay here.

No fitness area,No breakfast,broken door, construction all over the place. This place should not be on your website. This place needs shut down while construction. Was a terrible experience for me and my son. I can’t believe I spent the money to stay here.

The hotel room that we stayed in was pretty good. Unfortunately, for our stay they are in the middle of doing a lot of work to the place. Which is great for future stays, just not for this one. There was duck tape keeping the doors open, which made it unsafe. The pool wasn’t open the 1st 2 days & nights that we stayed. It just opened on Sunday, so we feel like we got gipped. The housekeeping staff didn’t speak English, so when we were asking for something it was confusing for us both

The hotel room that we stayed in was pretty good. Unfortunately, for our stay they are in the middle of doing a lot of work to the place. Which is great for future stays, just not for this one. There was duck tape keeping the doors open, which made it unsafe. The pool wasn’t open the 1st 2 days & nights that we stayed. It just opened on Sunday, so we feel like we got gipped. The housekeeping staff didn’t speak English, so when we were asking for something it was confusing for us both

Absolutely awful! External door remained open all night, dumpsters and trash everywhere . Pictures online look nothing like what’s online and nothing spoke about construction. Hotel looked abandoned like it was out of the movie stranger things! Rooms were getting updates, but poorly done . I could go on. Worst stay in a while for us ….

Absolutely awful! External door remained open all night, dumpsters and trash everywhere . Pictures online look nothing like what’s online and nothing spoke about construction. Hotel looked abandoned like it was out of the movie stranger things! Rooms were getting updates, but poorly done . I could go on. Worst stay in a while for us ….

The property has potential to be better. Wish i had known they were under reconstruction. Debri every where in the outside. Room i stayed in very simple snd upto date but very small for money. Nothing like the pictures on the website at all. Not worth $245 a night

The property has potential to be better. Wish i had known they were under reconstruction. Debri every where in the outside. Room i stayed in very simple snd upto date but very small for money. Nothing like the pictures on the website at all. Not worth $245 a night

Property is under *major* renovation until August of 2025. Honestly, upon arriving, I thought that I had the wrong place. It looked like it had been abandoned and was no longer in operation. It's in a decent location, but I would wait until their renovations are done. Right now it just isn't worth the money.

Property is under *major* renovation until August of 2025. Honestly, upon arriving, I thought that I had the wrong place. It looked like it had been abandoned and was no longer in operation. It's in a decent location, but I would wait until their renovations are done. Right now it just isn't worth the money.

Terrible found nail with wood on the ground

Terrible found nail with wood on the ground

This property is under major renovation. Construction going on everywhere and no amenities. This property should not be open for business. No mention on your site about any of this. A terrible experience. A refund would be appreciated.

This property is under major renovation. Construction going on everywhere and no amenities. This property should not be open for business. No mention on your site about any of this. A terrible experience. A refund would be appreciated.

This hotel is under heavy construction. There are literally mattresses out in the lawn.They really shouldn’t have any guests staying there at all as it’s a hazard. Hotels.com should not have this hotel on their list of hotels in this area.

This hotel is under heavy construction. There are literally mattresses out in the lawn.They really shouldn’t have any guests staying there at all as it’s a hazard. Hotels.com should not have this hotel on their list of hotels in this area.

This property, as of early March 2025, is a complete dump. They're renovating the entire hotel (interior, exterior, lobby, corridors, rooms - everything) simultaneously and the whole place is filthy, covered with construction debris & discarded furniture all over the parking lot, festooned with plastic sheeting all over the interior, and generally feels very unclean and not secure at all with every exterior door in some state of being propped open, or just not able to be closed. They need to shut it down, finish the remodel, and reopen when it's fit for paying guests. I've stayed in better cheap motels.

This property, as of early March 2025, is a complete dump. They're renovating the entire hotel (interior, exterior, lobby, corridors, rooms - everything) simultaneously and the whole place is filthy, covered with construction debris & discarded furniture all over the parking lot, festooned with plastic sheeting all over the interior, and generally feels very unclean and not secure at all with every exterior door in some state of being propped open, or just not able to be closed. They need to shut it down, finish the remodel, and reopen when it's fit for paying guests. I've stayed in better cheap motels.

We didn't know in advance that the hotel was undergoing major renovations. My wife is wheelchair bound and the room was not accessible and Im pretty sure their "accessable" room are not very wheelchair friendly. Raised beds, small bathrooms didn't help at all. The water for the showers bever got hot. Had issues with he TV. All reported, but nver addressed. We left a day early.

We didn't know in advance that the hotel was undergoing major renovations. My wife is wheelchair bound and the room was not accessible and Im pretty sure their "accessable" room are not very wheelchair friendly. Raised beds, small bathrooms didn't help at all. The water for the showers bever got hot. Had issues with he TV. All reported, but nver addressed. We left a day early.

No comment

No comment

They are renovating major. My opinion is it should be shut down till it’s no longer like a construction zone. Mattresses piled up outside. Wall in hallway was stripped of wallpaper. Place looks real bad.

They are renovating major. My opinion is it should be shut down till it’s no longer like a construction zone. Mattresses piled up outside. Wall in hallway was stripped of wallpaper. Place looks real bad.

Worst hotel I’ve ever seen. They are renovating but wasn’t advertised on their website. It looks like an abandoned building. I checked out of my room and checked in to another hotel down the street.

Worst hotel I’ve ever seen. They are renovating but wasn’t advertised on their website. It looks like an abandoned building. I checked out of my room and checked in to another hotel down the street.

when I checked in, there were cracks in the floor tiles. The vibe was sketchy. The elevator was dirty and chipped. The entire building reeked of smoke. When I reluctantly headed to my room, there were curtains attempting to hide horrible construction. The whole building was dimly lit and sparse. my room was otherwise clean but the door leading to the balcony was not secure. I left to run an errand and decided it may not be worth coming back for my luggage to leave. I did not feel safe as a single woman traveler (who travels frequently alone) telling management that things were not acceptable so I simply worked up the courage to get my things and leave.

when I checked in, there were cracks in the floor tiles. The vibe was sketchy. The elevator was dirty and chipped. The entire building reeked of smoke. When I reluctantly headed to my room, there were curtains attempting to hide horrible construction. The whole building was dimly lit and sparse. my room was otherwise clean but the door leading to the balcony was not secure. I left to run an errand and decided it may not be worth coming back for my luggage to leave. I did not feel safe as a single woman traveler (who travels frequently alone) telling management that things were not acceptable so I simply worked up the courage to get my things and leave.

Clean, bed comfy, shower fine, BUT… IT IS A TOTAL CONSTRUCTION ZONE. Fitness center inoperable (see photo), 1/2 the lobby zoned off with major construction happening right now. LOUD CONSTRUCTION Beeping forklifts outside moving renovation materials at 7 AM on a Saturday. Grinding and Jackhammering of tile in the lobby on a Saturday morning while trying to enjoy coffee. Zero signage to find this place late at night. Trash all around exterior of junked sofas. Seriously looks like someone ran into the building at the moment. No ice machine working on floor. Price was a lot considering how so many amenities were not working. Walls paper thin thus things like beeping forklifts outside were more noticeable. Room door was very finicky for keys. Some elements of hotel have been modernized but I would maybe look elsewhere unless the rate is a real steal. I really need to hit a gym when traveling especially with the cold weather can’t go outside so to see they didn’t attempt to have a fitness center available was disappointing. Staff was friendly but again if you’re used to courtyard this was a downer.

Clean, bed comfy, shower fine, BUT… IT IS A TOTAL CONSTRUCTION ZONE. Fitness center inoperable (see photo), 1/2 the lobby zoned off with major construction happening right now. LOUD CONSTRUCTION Beeping forklifts outside moving renovation materials at 7 AM on a Saturday. Grinding and Jackhammering of tile in the lobby on a Saturday morning while trying to enjoy coffee. Zero signage to find this place late at night. Trash all around exterior of junked sofas. Seriously looks like someone ran into the building at the moment. No ice machine working on floor. Price was a lot considering how so many amenities were not working. Walls paper thin thus things like beeping forklifts outside were more noticeable. Room door was very finicky for keys. Some elements of hotel have been modernized but I would maybe look elsewhere unless the rate is a real steal. I really need to hit a gym when traveling especially with the cold weather can’t go outside so to see they didn’t attempt to have a fitness center available was disappointing. Staff was friendly but again if you’re used to courtyard this was a downer.

My stay had some issues, but the staff was wonderful about resolving them. I would definitely go back, especially after they finish the renovation.

My stay had some issues, but the staff was wonderful about resolving them. I would definitely go back, especially after they finish the renovation.

The hotel was trashy - trash all over the parking lot. I already paid for my room a long time ago and they still charged me again for the room - twice for a crappy room not worth $50. Now they say they don't have my credit card on file so they can't credit me - the worst experience I have ever had with a hotel. Bye bye Courtyard, this is the worst hotel I have ever stayed at the bed was not comfortable cheap remodels it was awful didn't even have a balcony.

The hotel was trashy - trash all over the parking lot. I already paid for my room a long time ago and they still charged me again for the room - twice for a crappy room not worth $50. Now they say they don't have my credit card on file so they can't credit me - the worst experience I have ever had with a hotel. Bye bye Courtyard, this is the worst hotel I have ever stayed at the bed was not comfortable cheap remodels it was awful didn't even have a balcony.

Horrible customer service upon check in

Horrible customer service upon check in

The hotel was very quiet and the staff was friendly and welcoming at both afternoon and evening hours. The rooms are very outdated and there's kind of a lingering smell when the air conditioner unit comes on. They were renovating so I try to take that into consideration but the room I stayed in had a dirty tub and toilet to the point I was able to wipe it out myself.

The hotel was very quiet and the staff was friendly and welcoming at both afternoon and evening hours. The rooms are very outdated and there's kind of a lingering smell when the air conditioner unit comes on. They were renovating so I try to take that into consideration but the room I stayed in had a dirty tub and toilet to the point I was able to wipe it out myself.

All was good with a couple hiccups. First was finding the entrance... a bigger better lit sign especially when arriving after dark would do wonders. Second was a random and unexpected key card deactivation amidst stay...of course when loaded with grocery items after a quick store visit.

All was good with a couple hiccups. First was finding the entrance... a bigger better lit sign especially when arriving after dark would do wonders. Second was a random and unexpected key card deactivation amidst stay...of course when loaded with grocery items after a quick store visit.

No room service to clean room after first night and cleanliness of towels and wash clothes and bed was very uncomfortable hard

No room service to clean room after first night and cleanliness of towels and wash clothes and bed was very uncomfortable hard

The property is under renovation. While this is a good thing, it creates some limitations. The staff was courteous and available. The room was clean and the amenities performed well (HVAC ETC). There is no complimentary breakfast and the items for purchase are limited. As the property is isolated from other resturaunts, breakfast choices are limited. There is a coffee pot in the room but no coffee, tea or other beverages, other than water, available without cost.

The property is under renovation. While this is a good thing, it creates some limitations. The staff was courteous and available. The room was clean and the amenities performed well (HVAC ETC). There is no complimentary breakfast and the items for purchase are limited. As the property is isolated from other resturaunts, breakfast choices are limited. There is a coffee pot in the room but no coffee, tea or other beverages, other than water, available without cost.

Hard to locate. Area not detailed well on GPS. Room smelled like dentist office. Limited restaurants.

Hard to locate. Area not detailed well on GPS. Room smelled like dentist office. Limited restaurants.

DAZA WAS AWESOME

DAZA WAS AWESOME

It was a Great Place to stay!

It was a Great Place to stay!

Nice and clean m, friendly staff

Nice and clean m, friendly staff

Lots of things to do near this hotel. Super quiet

Lots of things to do near this hotel. Super quiet

The room was clean. The outside wasn't as tidy but you could tell it was from the guests staying there (i.e. cigarettes on the ground) Other than that everything was fine.

The room was clean. The outside wasn't as tidy but you could tell it was from the guests staying there (i.e. cigarettes on the ground) Other than that everything was fine.

The staff was really nice and accommodating. The balcony didn't lock and the area was not the best but overall will stay again.

The staff was really nice and accommodating. The balcony didn't lock and the area was not the best but overall will stay again.

Front desk was not rude but not nice either. There were renovations going on so it was a little loud. Everyone that worked there seemed like they’d rather be anywhere but there. Breakfast service was horrible. I got charged for internet data service and wasn’t even told about it. I must have accidentally clicked the wrong button when I logged on. I was on the internet for about 5 minutes. Not enough to warrant $5.

Front desk was not rude but not nice either. There were renovations going on so it was a little loud. Everyone that worked there seemed like they’d rather be anywhere but there. Breakfast service was horrible. I got charged for internet data service and wasn’t even told about it. I must have accidentally clicked the wrong button when I logged on. I was on the internet for about 5 minutes. Not enough to warrant $5.

The property did not show indicators to identify the name of the hotel. Had to drive stone around the building to identify facility. The elevator had water in the floor. The water pressure for the shower was limited. The refrigerator did not safely keep food cold. The phone lines were down causing the phones to not work. Did not know the phones were down until I've tried calling the front desk about the refrigerator. Reported room problems to the front desk and was told they will have someone to check it out. No one checked on the reported problems by checkout time. Told the manager the same problems when asked how was my stay. He disclosed about the phones, but no one made a reference to the refrigerator.

The property did not show indicators to identify the name of the hotel. Had to drive stone around the building to identify facility. The elevator had water in the floor. The water pressure for the shower was limited. The refrigerator did not safely keep food cold. The phone lines were down causing the phones to not work. Did not know the phones were down until I've tried calling the front desk about the refrigerator. Reported room problems to the front desk and was told they will have someone to check it out. No one checked on the reported problems by checkout time. Told the manager the same problems when asked how was my stay. He disclosed about the phones, but no one made a reference to the refrigerator.

When we arrived the first room they gave us was not cleaned. Bed was not made and it looked like someone was still staying in the room. The second room they gave us was not the room type we requested. The air conditioner leaked soaking the floor. We requested a king bed and sofa bed. They only gave us a room with a king bed. Service at the front desk was horrible. The morning manager was arguing with my wife about the room quality saying “oh that happens sometimes”. Curious how they are charging customers for specific room requests and not giving them the proper room that they are asking for. Never staying here again.

When we arrived the first room they gave us was not cleaned. Bed was not made and it looked like someone was still staying in the room. The second room they gave us was not the room type we requested. The air conditioner leaked soaking the floor. We requested a king bed and sofa bed. They only gave us a room with a king bed. Service at the front desk was horrible. The morning manager was arguing with my wife about the room quality saying “oh that happens sometimes”. Curious how they are charging customers for specific room requests and not giving them the proper room that they are asking for. Never staying here again.

The room smelled of mildew. The bathroom floor and shower was not clean. The AC made an awful and loud noise all night. The door clearly had been pryed open at one point and not repaired so you had to struggle to open it.

The room smelled of mildew. The bathroom floor and shower was not clean. The AC made an awful and loud noise all night. The door clearly had been pryed open at one point and not repaired so you had to struggle to open it.

This was not a good stay for a hotel rated above 8 out of 10. Was put in a room where the tub would not drain but the staff ensured me problem had been resolved the week before. Put in a second room only to find this room had the same problem. The third room was not a charm as it had electrical issues. While disconnecting my phone charger from the wall the receptacle stayed stuck to it and once it touched metal emitted a series of sparks.

This was not a good stay for a hotel rated above 8 out of 10. Was put in a room where the tub would not drain but the staff ensured me problem had been resolved the week before. Put in a second room only to find this room had the same problem. The third room was not a charm as it had electrical issues. While disconnecting my phone charger from the wall the receptacle stayed stuck to it and once it touched metal emitted a series of sparks.

great place very clean

great place very clean

Our room did end up picking us out on our last night but the staff resolved it no questions asked by giving us another room and we were able to get our bags in the morning.

Our room did end up picking us out on our last night but the staff resolved it no questions asked by giving us another room and we were able to get our bags in the morning.

Very comfortable and good price for a two night stay. Staff is very polite and welcoming, had no problems or complaints at all.

Very comfortable and good price for a two night stay. Staff is very polite and welcoming, had no problems or complaints at all.

It is a property that needs a serious renovation.

It is a property that needs a serious renovation.

What an embarrassment to Marriott name! This place is at level of a motel 6 at best. The building and rooms need a serious renovation, some of the guests look filthy and smoke marijuana which you can smell in the elevator, the elevator itself sounds like it’s about to break any minute. No complimentary breakfast and with that price per night you think you can get a better service.

What an embarrassment to Marriott name! This place is at level of a motel 6 at best. The building and rooms need a serious renovation, some of the guests look filthy and smoke marijuana which you can smell in the elevator, the elevator itself sounds like it’s about to break any minute. No complimentary breakfast and with that price per night you think you can get a better service.

Old. Needs updating. Pool was closed. MAJOR disappointment. Overall just business like and not welcoming vibe. Wouldn't have stayed here had i known about the pool....

Old. Needs updating. Pool was closed. MAJOR disappointment. Overall just business like and not welcoming vibe. Wouldn't have stayed here had i known about the pool....

Nice and easly accessible

Nice and easly accessible

Convenient

Convenient

the rooms are full of smoke smells. the sliding glass doors is jimmy rigged for locking. the sofa furniture is old and the cushions are sunk in. the carpet is old and smelly in the rooms. the hallway carpet is smelly. the building is smelly. there is a smoked cigar that was left on the patio in room 320. I informed the front desk of the cigar, while they apologized, the cigar remained on the patio. a bug crawled on my computer cord while I was working. the bathtub was dirty and stained. the sink was clogged. the bolt lock on the door did not lock the door. I was moved from 233, 244, and now 320. I called Expedia immediately and the Agent called the front desk. I was told I would be charged for the night of rent even though I was there less than 1/2 hour. I did not sleep in the bed, nor did I shower. It was just that undesirable. I have pictures. This hotel needs shutting down until they can remodel.

the rooms are full of smoke smells. the sliding glass doors is jimmy rigged for locking. the sofa furniture is old and the cushions are sunk in. the carpet is old and smelly in the rooms. the hallway carpet is smelly. the building is smelly. there is a smoked cigar that was left on the patio in room 320. I informed the front desk of the cigar, while they apologized, the cigar remained on the patio. a bug crawled on my computer cord while I was working. the bathtub was dirty and stained. the sink was clogged. the bolt lock on the door did not lock the door. I was moved from 233, 244, and now 320. I called Expedia immediately and the Agent called the front desk. I was told I would be charged for the night of rent even though I was there less than 1/2 hour. I did not sleep in the bed, nor did I shower. It was just that undesirable. I have pictures. This hotel needs shutting down until they can remodel.

Not good sink shooting out black scum an mold an soon as i seen it i went straight to front desk the said the was go send maintenance never showed up i need a reund

Not good sink shooting out black scum an mold an soon as i seen it i went straight to front desk the said the was go send maintenance never showed up i need a reund

Place was filthy

Too many missteps to mention.But I’ll try. Dirty outside entry with overflowing trash, no directional signs, keys did not open side doors, bath amenities illegible, no adequate parking, no valet cart, Snacks inadequately stocked and the ‘Starbucks’ on site was horrible. Poor audio on TV - sound kept cutting out. Poorly positioned TV. TV too small. Awkward room configuration. Door too wide for water closet, and worst of all, the entire place stunk of pot. Horrible example of Marriott brand. Close it.

This hotel should not be titled a Marriot Courtyard hotel unless they have reduced standards. It's a bad location and it's a sub-standard hotel for a Marriot. The room was comparable to a $75-$85 hotel room. The hotel and parking are crammed amongst 4 other hotels. The hotel is very close to I-64 and 264 (to the beach), bit that is the only positive. Not terrible, but won't stay there again.

Safe great place

That place needs a complete overhaul from top to bottom!

Overall, a pleasant experience

Awesome place

Staff was friendly and accommodating.

Rooms aren’t renovated to be more modern like the beds, sofa & bathroom so it wouldn’t be my first option but a safe option because it was still decent amenities & offered high levels of convenience to a top golf, sports center & the beach too.

Had to change out of original room due to bug cockroaches in the room. Second room notice when ready to leave dicovoa dirty men’s sock on the floor under the bed skirt and carpet looked as if it hadn’t been vacuumed. I traveled 3 hrs so I basically dealt with it.

Kids running up & down the hall way …..bathroom tub dingy …front desk man didn’t provide the best customer service…..2 customer was told their would be ready in 20 minutes for early …I was told to come back @ 4

Area around property was terrible. Staff were decent. Restaurant closed on a Saturday night.

It was an overall perfect stay.

None, need to have free breakfast

Comfortable room. Decent amenities in room. Great receptionist/check in, but.... ONLY one washer and one dryer in the entire hotel. How can this make any sense? I was fortunate enough that another guest sho hd two ginat loads to wash, allowed me to go in between his two loads. I then had to dry my clothes hanging them around the room. The washer did a poor spin cycle and if I did not have the heat cranked up, the clothes never would have dried before morning. As it was, my socks were still damp when I packed up.