Candlewood Suites Virginia Beach Town Center by IHG
About Candlewood Suites Virginia Beach Town Center by IHG
Located just off I-264 and less than 10 miles from downtown Virginia Beach and the ocean, this all-suite hotel features full kitchenettes. Free WiFi is available. Candlewood Suites Virginia Beach Town Center offers wood-furnished rooms with cable TV. A coffee maker and ironing facilities are included. Guests of the Norfolk Candlewood Suites can enjoy the on-site fitness center with cardio equipment and a flat-screen TV. The business center offers a public computer and fax services. The Candlewood Cupboard offers snacks and drinks throughout the day. A picnic can be held under the outdoor pavilion with the provided BBQ grill. The Candlewood Suites Virginia Beach is 8.9 mi from the Virginia Beach Amusement Park and less than 9.9 mi from Norfolk International Airport.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel is generally clean and pet-friendly with a quiet atmosphere. Most guests had a positive experience, praising the staff's friendliness and helpfulness. However, some guests had issues with the smell of smoke in their rooms, slow or malfunctioning AC/heat units, and lack of daily room cleaning.
- Cleanliness
- Pet-friendly
- Smell of smoke in some rooms
- Slow or malfunctioning AC/heat units
- 4/5
Conveniently located to our events.
- 4/5
Very good
- 4/5
Very good
- 3/5
Front Desk Ebony was amazing but when asked for a late check out for us the property manager was so nice about it. I loved ebony she was great her hospitality was wonderful and she was phenomenal give her a raise. Thank Ebony for everything.
- 5/5
Smell wise won’t great , only one elevator that takes forever . Towels not that clean had stains don’t use ! Bed uncomfortable! Rust on lampstand. Curtains do not close , the sun will wake you up. Tv is really small! Discoloration on the shower wall.
- 3.5/5
Good
- 0.5/5
Bad
- 4/5
Very good
- 3/5
Hshxh
- 5/5
Great place for the price. Highly recommend for small family
- 5/5
Great place for the price....
- 5/5
I wasn't expecting the amenities that came with the room. It made me want to stay an extra day just because. I definitely will be staying Candellwood in Virginia Beach again. Everything was excellent
- 5/5
I wasn't expecting the amenities that came with the room. It made me want to stay an extra day just because. I definitely will be staying Candellwood in Virginia Beach again. Everything was excellent
- 1/5
The shower was falling off and the temperature dial was backwards. There was blood found on our sheets and a pillow! The staff were freiiendly and quick to correct.
- 4/5
I like the price of the rooms. The t.v. need a up grade.
- 4/5
The t.v. need a up grade.
- 4/5
Beds are comfortable shower pressure was great.
- 4.5/5
The kitchen near the dishwasher and kitchen floors seemed a lil overlooked, cleaning wise.
- 4.5/5
The location and how they had all the dishes and pots already in unit, I didnt have to call and ask for anything. Also the customer service was incredible, i got a text message shortly after checking in and same for checking out; asking if everything was up to pare. The kitchen near the dishwasher and kitchen floors seemed a lil overlooked, cleaning wise.
- 4/5
Very good
- 4.5/5
Superb
- 3/5
Pleasant
- 4.5/5
Did not have breakfast included as it was fairly expensive
- 5/5
Exceptional
- 4/5
Very good
- 5/5
Exceptional
- 5/5
Exceptional
- 2.5/5
Passable
- 4/5
Everything was good. Quick stay over. Loud running g walking and work in suites above us both nights. Like 11pm till 3am both nights.
- 4/5
No breakfast
- 3.5/5
I loved th welcoming environment and the staff. Dontrell was an excellebt guide and on of the nicest young men I have ever met. The bed was uncomfortable.
- 4/5
The staff was courteous. The room was clean. The bed had metal rails sticking out which had something sharp that cur my foot.
- 4/5
The staff was courteous. The room was clean. The bed had metal rails sticking out which had something sharp that cur my foot.
- 3/5
The room was ok. The check in person was not the friendliest. The room was a great location for me to get be to get my pets outside.
- 3/5
The room was ok. The check in person was not the friendliest. The room was a great location for me to get be to get my pets outside.
- 3/5
Yes
- 3/5
Yes
- 5/5
Everything There was nothing to dislike
- 5/5
Everything There was nothing to dislike
- 4/5
Yes
- 4/5
Yes
- 2.5/5
Passable
- 4.5/5
Just about everything during my visit I didn’t have a room with a balcony
- 4.5/5
Just about everything during my visit I didn’t have a room with a balcony
- 2/5
The rooms are old and dated. The floors were dirty in both the kitchen and bathroom. The beds were very hard. I don’t think there’s any soundproofing as we heard EVERYTHING. The entire hotel had an odd smell and our room smelled of cigarette smoke especially when the extremely loud bathroom fan was on. This place needs some serious work. The staff was all very friendly but that’s about all they have going for them. I wouldn’t recommend staying here.
- 2/5
The rooms are old and dated. The floors were dirty in both the kitchen and bathroom. The beds were very hard. I don’t think there’s any soundproofing as we heard EVERYTHING. The entire hotel had an odd smell and our room smelled of cigarette smoke especially when the extremely loud bathroom fan was on. This place needs some serious work. The staff was all very friendly but that’s about all they have going for them. I wouldn’t recommend staying here.
- 5/5
yes
- 5/5
yes
- 0.5/5
The particular day, the boiler was making nose the whole time I was there, I had to request my money back. Super loud noise, very disappointed. Like I said the boiler thing was going off, didn't like thr stay at all. From my understanding there was nothing to be done about it.
- 5/5
Breakfast was not included but a lot of restaurants were nearby. The tenants above us made a lot of noice and stepped hard that we could hear them below.
- 5/5
Location, staff The length of time I had to spend there...lol...wasn't enough !!
- 4.5/5
Location
- 3/5
For an outdated building not a bad place to stay. I would stay again. No real complaints.
- 3/5
The shower curtain rod was falling down... for an out-of-season stay that was over $140 a night, what a low standard....
- 5/5
Great stay
- 5/5
Great stay
- 5/5
Comfortable bed, hot shower and orville redenbscher in the microwave. What more does one need? Better lighting in the dog area. Felt a little nervous out there in the dark.
- 4/5
The staff was very friendly and the room was very clean. I loved that the rooms have Dove products instead of some no name crummy product. However the mattress was really bad - squeaky and not comfortable for my back.
- 4/5
The staff was very friendly and the room was very clean. I loved that the rooms have Dove products instead of some no name crummy product. However the mattress was really bad - squeaky and not comfortable for my back.
- 3/5
The rooms are really dated, need some TLC but we do love staying at Candlewood Suites. All of our stays so far, the staff were so pleasant and went over and above. I would recommend Candlewood Suites, just know that it is not pristine, but it is comfortable. The room we were in was on the first floor, there were people above us that sounded like they were rearranging the room, jumping and being very loud. This went on until around 12:00 midnight and started up again about 5:30 a.m. Got about 5 and 1/2 hrs of sleep. The front desk was very concerned and apologized.
- 4/5
It was exactly what I needed. Clean & pleasant.
- 4/5
It was exactly what I needed. Clean & pleasant.
- 5/5
Staff was super friendly
- 5/5
Staff was super friendly
- 4/5
$50 incidentals
- 4/5
the location
- 4/5
They charge $50 for incidentals which i haven’t gotten back and it’s been a week.
- 4/5
Super nice staff. Very accommodating and helpful
- 4/5
Super nice staff. Very accommodating and helpful
- 3/5
Booking.com said it had a pool but didn’t
- 5/5
Everything was good
- 5/5
Clean room, well-equipped with just about anything you need for a comfortable stay
- 5/5
Clean room, well-equipped with just about anything you need for a comfortable stay
- 5/5
Very clean and organized. The rooms were comfortable.
- 5/5
Very clean and organized. The rooms were comfortable.
- 5/5
Great space, clean, everything you need in the kitchen
- 5/5
Great space, clean, everything you need in the kitchen
- 5/5
The staff was very pleasant. Even with a very late check in.
- 5/5
The staff was very pleasant. Even with a very late check in.
- 5/5
N/A
- 2/5
False advertisement. Stated there was a pool and there wasn't. The hotel also smelled like weed and a dead animal.
- 4/5
Great stay
- 4/5
Great stay
- 4.5/5
N/A
- 4/5
No
- 4/5
No
- 2/5
No coffee available all coffee beans were gone couldn’t find anyone to refill after waiting 10 minutes gave up and went out to get one. no milk for cereal or coffee no breakfast for the cost of this room I will stick to holiday inns from now on
- 2/5
No coffee available all coffee beans were gone couldn’t find anyone to refill after waiting 10 minutes gave up and went out to get one. no milk for cereal or coffee no breakfast for the cost of this room I will stick to holiday inns from now on
- 5/5
Clean, spacious and quiet
- 5/5
Clean, spacious and quiet
- 5/5
Very comfortable. Pleasant front desk staff.
- 5/5
Very comfortable. Pleasant front desk staff.
- 1/5
Had to check out early because stuff made us feel uncomfortable!!
- 1/5
Had to check out early because stuff made us feel uncomfortable!!
- 1/5
Arrived and checked in promptly. Facility is outdated with carpet staining and bubbling. Floor dirty. Smoke detector beeping in our room. Maintenance replaced battery however began beeping again in the middle of the night. Staff refused any adjustments at checkout.
- 1/5
Arrived and checked in promptly. Facility is outdated with carpet staining and bubbling. Floor dirty. Smoke detector beeping in our room. Maintenance replaced battery however began beeping again in the middle of the night. Staff refused any adjustments at checkout.
- 5/5
My whole experience was great.
- 5/5
My whole experience was great.
- 5/5
It did the job.
- 5/5
It did the job.
- 3/5
That said, the property itself is in serious need of renovation. The furniture, flooring, and fixtures feel outdated and worn, and some areas of the hotel could use a deep cleaning. It’s clear that maintenance and updates haven’t kept pace with what guests expect from an IHG property. One odd and inconvenient policy: basic kitchen appliances like toasters and blenders are locked up in the lobby, and you have to check them out. For an extended-stay hotel, where guests rely on those amenities, that’s a hassle and not guest-friendly. If IHG invests in much-needed upgrades and refreshes the space, this hotel has the potential to be a great option—especially with such an excellent staff already in place. But until then, expect great service paired with a less-than-ideal facility.
- 3/5
That said, the property itself is in serious need of renovation. The furniture, flooring, and fixtures feel outdated and worn, and some areas of the hotel could use a deep cleaning. It’s clear that maintenance and updates haven’t kept pace with what guests expect from an IHG property. One odd and inconvenient policy: basic kitchen appliances like toasters and blenders are locked up in the lobby, and you have to check them out. For an extended-stay hotel, where guests rely on those amenities, that’s a hassle and not guest-friendly. If IHG invests in much-needed upgrades and refreshes the space, this hotel has the potential to be a great option—especially with such an excellent staff already in place. But until then, expect great service paired with a less-than-ideal facility.
- 2/5
Had a roach in the middle of the floor on check in.
- 2/5
Had a roach in the middle of the floor on check in.
- 5/5
I enjoyed the room. The staff was nice, no matter who I encountered. The room was clean and I would book again.
- 5/5
I enjoyed the room. The staff was nice, no matter who I encountered. The room was clean and I would book again.
- 5/5
I liked that fresh brewed coffee was available 24/7. The beds were comfortable and I loved having a kitchen with a large refrigerator.
- 5/5
I liked that fresh brewed coffee was available 24/7. The beds were comfortable and I loved having a kitchen with a large refrigerator.
- 5/5
well maintained and clean property
- 5/5
well maintained and clean property
- 5/5
I like that every thing was clean, our room had a kitchenette, dinning and living room also...staff was nice... We drove 6 hours and was able to check in early... Will recommend to my friends and family.
- 5/5
I like that every thing was clean, our room had a kitchenette, dinning and living room also...staff was nice... We drove 6 hours and was able to check in early... Will recommend to my friends and family.
- 4/5
Everything
- 4/5
Everything
- 5/5
Everyone was very friendly and the rooms were clean and comfortable
- 5/5
Everyone was very friendly and the rooms were clean and comfortable
- 3/5
Hotel stay was average. Great location but the property is outdated. We had the loudest people above us till 11pm at night. Hotel did nothing about the noise. Bed was comfortable when we finally could sleep. Good location to Town Center but will not stay here again.
- 3/5
Hotel stay was average. Great location but the property is outdated. We had the loudest people above us till 11pm at night. Hotel did nothing about the noise. Bed was comfortable when we finally could sleep. Good location to Town Center but will not stay here again.
- 1/5
Dirty and outdated. It doesn’t match the reviews posted.
- 1/5
Dirty and outdated. It doesn’t match the reviews posted.
- 5/5
Staff were friendly, clean and spacious rooms, centrally located
- 5/5
Staff were friendly, clean and spacious rooms, centrally located
- 5/5
I thought the staff was really quite nice and helpful. Property was a good good standings and I didn’t like the way the door is when you come in with your luggage I thought it should’ve been in the middle with the bigger door other than that everything was really nice.
- 5/5
I thought the staff was really quite nice and helpful. Property was a good good standings and I didn’t like the way the door is when you come in with your luggage I thought it should’ve been in the middle with the bigger door other than that everything was really nice.
- 3/5
Pet fee is high $75 a night. No where listed in the description.
- 3/5
Pet fee is high $75 a night. No where listed in the description.
- 5/5
Great price and I felt safe as a single woman renting a room for the night
- 5/5
Great price and I felt safe as a single woman renting a room for the night
- 5/5
Really enjoyed my stay. Would definitely go back
- 5/5
Really enjoyed my stay. Would definitely go back
- 3/5
Old but I can see that they clean.
- 3/5
Old but I can see that they clean.
- 4/5
was clean
- 4/5
was clean
- 4/5
The rooms were clean, the doors to the rooms would not close completely. You had to pull them hard to ensure that the door was closed.
- 4/5
The rooms were clean, the doors to the rooms would not close completely. You had to pull them hard to ensure that the door was closed.
- 3/5
The favts that there was bo hot water at one point and the tiolet stopped up.
- 3/5
The favts that there was bo hot water at one point and the tiolet stopped up.
- 2/5
We stayed because my daughter had a competition. No one contacted me to tell me there had obviously been some water damage to the hotel. Industrial fans were everywhere. It smelled horrible. People beside us argued late into the night. Was supposed to have a Queen bed. Had a double. Road noise was awful. We had a horrible night sleep. Fans were super load in the hallway. It was have been nice to know prior to arriving to a non-refundable hotel. This made it to where we had to stay.
- 2/5
We stayed because my daughter had a competition. No one contacted me to tell me there had obviously been some water damage to the hotel. Industrial fans were everywhere. It smelled horrible. People beside us argued late into the night. Was supposed to have a Queen bed. Had a double. Road noise was awful. We had a horrible night sleep. Fans were super load in the hallway. It was have been nice to know prior to arriving to a non-refundable hotel. This made it to where we had to stay.
- 4/5
We love coming to this location because it’s family friendly. Our shower did have a leak that went on all night
- 4/5
We love coming to this location because it’s family friendly. Our shower did have a leak that went on all night
- 2/5
Front desk had 3 rude women, all grumpy, none have business in the hospitality industry. Room was clean and decent just horrible staff.
- 2/5
Front desk had 3 rude women, all grumpy, none have business in the hospitality industry. Room was clean and decent just horrible staff.
- 5/5
It was great!!!
- 5/5
It was great!!!
- 5/5
This is an excellent inexpensive property if you want a room with a fully functional kitchen with all the dishes, pots, etc. it was very nicely set up.
- 5/5
This is an excellent inexpensive property if you want a room with a fully functional kitchen with all the dishes, pots, etc. it was very nicely set up.
- 2/5
Not so good
- 2/5
Not so good
- 5/5
Great!
- 5/5
Great!
- 3/5
The water was not hot in the shower. The bed was not very comfortable but very clean and quoet
- 3/5
The water was not hot in the shower. The bed was not very comfortable but very clean and quoet
- 5/5
Staff was excellent and helpful finding a great restaurant!! Kind and friendly!!
- 5/5
Staff was excellent and helpful finding a great restaurant!! Kind and friendly!!
- 4/5
It was nice
- 4/5
It was nice
- 5/5
The staff were very friendly. However the building itself is old. They do keep it clean but u can see the grout and silicon trim coming up, in bathrooms can see rust along the tub and floorboards. Paint looks very old and chipping along the door trims. Not what i expect for a candlewood suite.
- 5/5
The staff were very friendly. However the building itself is old. They do keep it clean but u can see the grout and silicon trim coming up, in bathrooms can see rust along the tub and floorboards. Paint looks very old and chipping along the door trims. Not what i expect for a candlewood suite.
- 4/5
Very pleased. Clean and well stocked. Refrigerator had issue, load during the night
- 4/5
Very pleased. Clean and well stocked. Refrigerator had issue, load during the night
- 2/5
This was a last minute trip and for the rate, it was not worth it. No restaurant in the hotel and location is ackward to walk to any place. Rooms were runed down and snack area was very low on items. No milk for coffee, etc.
- 2/5
This was a last minute trip and for the rate, it was not worth it. No restaurant in the hotel and location is ackward to walk to any place. Rooms were runed down and snack area was very low on items. No milk for coffee, etc.
- 5/5
- 5/5
- 5/5
Beautiful property! Left a different property to come to this one.
- 5/5
Beautiful property! Left a different property to come to this one.
- 5/5
I’ve been to the Candlewood Suites several times. I’ve enjoyed my stay each time. I like that there was a kitchen in my suite so I didn’t need to keep my food in a cooler n ice. I will be going back again next year.
- 5/5
I’ve been to the Candlewood Suites several times. I’ve enjoyed my stay each time. I like that there was a kitchen in my suite so I didn’t need to keep my food in a cooler n ice. I will be going back again next year.
- 5/5
Friendly staff
- 5/5
Friendly staff
- 4/5
Great laundry, interesting room. Lots of ambulance traffic/sirens.
- 4/5
Great laundry, interesting room. Lots of ambulance traffic/sirens.
- 5/5
Very nice complex. Staff was extremely helpful!
- 5/5
Very nice complex. Staff was extremely helpful!
- 4/5
After out-patient surgery the hotel arranged for us to have an early checkin. The suite was great with the kitchen being fully stocked with dishes. They either don’t provide breakfast or my husband couldn’t find it. We brought instant oatmeal with us, so it wasn’t a necessity, but a muffin or some fruit would have been great to have, also.
- 4/5
After out-patient surgery the hotel arranged for us to have an early checkin. The suite was great with the kitchen being fully stocked with dishes. They either don’t provide breakfast or my husband couldn’t find it. We brought instant oatmeal with us, so it wasn’t a necessity, but a muffin or some fruit would have been great to have, also.
- 5/5
I was in a pickle and the front desk went over and beyond to accommodate me. Highly recommend.
- 5/5
I was in a pickle and the front desk went over and beyond to accommodate me. Highly recommend.
- 4/5
Friendly staff and the hotel was clean
- 4/5
Friendly staff and the hotel was clean
- 5/5
Clean large rooms. Free parking.
- 5/5
Clean large rooms. Free parking.
- 5/5
Very clean and pet friendly
- 5/5
Very clean and pet friendly
- 3/5
It was decent worked for a two night stay
- 3/5
It was decent worked for a two night stay
- 5/5
It was a quiet hotel and clean. It was a little odd to walk into the lobby and have a preacher giving a sermon on the TV .
- 5/5
It was a quiet hotel and clean. It was a little odd to walk into the lobby and have a preacher giving a sermon on the TV .
- 5/5
Always a great stay!!!
- 5/5
Always a great stay!!!
- 5/5
Very clean hotel. Good staff..
- 5/5
Very clean hotel. Good staff..
- 5/5
Everything was amazing
- 5/5
Everything was amazing
- 3/5
Considering this was a non-smoking facility. Our room smelled of hold smoke.
- 3/5
Considering this was a non-smoking facility. Our room smelled of hold smoke.
- 3/5
Older hotel, elevator very slow. AC/Heat unit didn’t cool well and it was cold when we stayed and didn’t cool very well. You would be in trouble in the summer. We stayed 2 nights and your room isn’t cleaned unless your there for extended stay. Have to ask for clean towels daily. Staff friendly and good location.
- 3/5
Older hotel, elevator very slow. AC/Heat unit didn’t cool well and it was cold when we stayed and didn’t cool very well. You would be in trouble in the summer. We stayed 2 nights and your room isn’t cleaned unless your there for extended stay. Have to ask for clean towels daily. Staff friendly and good location.
- 5/5
Everything was great. If I had to complain it would be the street noise.
- 5/5
Everything was great. If I had to complain it would be the street noise.
- 4/5
Limited maid service
- 4/5
Limited maid service
- 5/5
I was very pleased with how pet friendly both the property and the staff was for and with my dumb puppy.
- 5/5
I was very pleased with how pet friendly both the property and the staff was for and with my dumb puppy.
- 4/5
Finally a nice clean , quiet hotel . I didn’t have to worry about getting bit up by any bed bugs nor did I see any roaches . Only thing I will say is they should specify their holding fee they have once you get there other than that I was satisfied
- 4/5
Finally a nice clean , quiet hotel . I didn’t have to worry about getting bit up by any bed bugs nor did I see any roaches . Only thing I will say is they should specify their holding fee they have once you get there other than that I was satisfied
- 4/5
I don't want to write a review
- 4/5
I don't want to write a review
- 5/5
My stay at The Candlewood Suites was an absolute as well amazing, I was thoroughly impressed and surprised by the hospitality and the overall atmosphere experience and quality of this Hotel Property. I indeed will be booking my next stay at this location when I’m back in the area as well one of the many other locations, continue providing excellent great service to all of your guests. Happy Holidays New Year and here to a Prosperous 2024.
- 5/5
My stay at The Candlewood Suites was an absolute as well amazing, I was thoroughly impressed and surprised by the hospitality and the overall atmosphere experience and quality of this Hotel Property. I indeed will be booking my next stay at this location when I’m back in the area as well one of the many other locations, continue providing excellent great service to all of your guests. Happy Holidays New Year and here to a Prosperous 2024.
- 4/5
It's a pretty relaxed hotel, recommended to those who just need a place to sleep and shower.
- 4/5
It's a pretty relaxed hotel, recommended to those who just need a place to sleep and shower.
- 5/5
Great staff clean rooms.
- 5/5
Great staff clean rooms.
- 4/5
The room was clean and had all the necessaries. No loud noises at night. peace and quiet sleep.
- 4/5
The room was clean and had all the necessaries. No loud noises at night. peace and quiet sleep.
- 5/5
I was very pleased with the whole experience: the room was clean, the kitchen appliances were a surprising pleasantry, the staff all polite and helpful. I also enjoyed the outside patio for sitting and chatting with my sons, also visiting the area. It was a good place to stay and I will stay there again next time. Thank you.
- 5/5
I was very pleased with the whole experience: the room was clean, the kitchen appliances were a surprising pleasantry, the staff all polite and helpful. I also enjoyed the outside patio for sitting and chatting with my sons, also visiting the area. It was a good place to stay and I will stay there again next time. Thank you.
- 5/5
One of the most comfortable rooms I have stayed in. Easily accessible, clean and quiet. This is where I will stay when I come back to the area.
- 5/5
One of the most comfortable rooms I have stayed in. Easily accessible, clean and quiet. This is where I will stay when I come back to the area.
- 5/5
clean
- 5/5
clean
- 4/5
Staff was great
- 4/5
Staff was great
- 4/5
It was very helpful for the time we needed it. Had what we needed to be comfortable. It was decent and basically clean. Not the cleanest but not dirty if that makes sense. The trolleys were falling apart and the rooms looked like they needed updating. The carpets could use a good deep cleaning or replacing overall tho it was helpful and convenient
- 4/5
It was very helpful for the time we needed it. Had what we needed to be comfortable. It was decent and basically clean. Not the cleanest but not dirty if that makes sense. The trolleys were falling apart and the rooms looked like they needed updating. The carpets could use a good deep cleaning or replacing overall tho it was helpful and convenient
- 4/5
Our room was across from the trash room. Between 5 and 7 am numerous people would drop their trash and let the door slam. Every morning we were awakened by slamming doors.
- 4/5
Our room was across from the trash room. Between 5 and 7 am numerous people would drop their trash and let the door slam. Every morning we were awakened by slamming doors.
- 5/5
I loved how clean the property was! It was a quiet and safe space. My boyfriend and I stayed there for one night and it was just perfect! It is also less than 20 min from the airport so the convenience was great! If you wanted to do your laundry or eat in the room- they provided you with a laundry basket and Utensils/plates/cups. Worth the stay!
- 5/5
I loved how clean the property was! It was a quiet and safe space. My boyfriend and I stayed there for one night and it was just perfect! It is also less than 20 min from the airport so the convenience was great! If you wanted to do your laundry or eat in the room- they provided you with a laundry basket and Utensils/plates/cups. Worth the stay!
- 5/5
Clean. Great value for the price.
- 5/5
Clean. Great value for the price.
- 3/5
Strong “weird” odor throughout the facility to includes hallways and rooms, one rooms fire alarm came on when the heat was turned on. Booked a room with 1 king bed. Both rooms had 2 smalls beds. Was told this was due to my last minute reservation though my “last minute reservation” was booked based on hotel availability.
- 3/5
Strong “weird” odor throughout the facility to includes hallways and rooms, one rooms fire alarm came on when the heat was turned on. Booked a room with 1 king bed. Both rooms had 2 smalls beds. Was told this was due to my last minute reservation though my “last minute reservation” was booked based on hotel availability.
- 4/5
The front desk staff were very pleasant, both upon checking in and out
- 4/5
The front desk staff were very pleasant, both upon checking in and out
- 5/5
Desk staff were amazing as they had no record of my reservation. They spent time to track down my reservation from Hotels. com and verify it and put me a very nice suite! I was amazed at how helpful the staff were!
- 5/5
Desk staff were amazing as they had no record of my reservation. They spent time to track down my reservation from Hotels. com and verify it and put me a very nice suite! I was amazed at how helpful the staff were!
- 5/5
Clean and comfortable beds. Staff really nice.
- 5/5
Clean and comfortable beds. Staff really nice.
- 5/5
Really nice staff, easy walk to town center where there are lots of restaurants and bars. Love having that pantry when i just want to nuke sonething and stay in. What i like most is the big workspace with tons of room.
- 5/5
Really nice staff, easy walk to town center where there are lots of restaurants and bars. Love having that pantry when i just want to nuke sonething and stay in. What i like most is the big workspace with tons of room.
- 4/5
A very pleasant overnight stay. great customer service receiver by the young lady at the front Desk when I checked in.
- 2/5
Needs upgrades
- 5/5
Very good place
- 1/5
We booked through Expedia. When we got to the hotel to check in, the front desk clerk was horribly rude, did not even look up our names for confirmation, told us they did not have rooms available & she could not help us. It was 12:00 am, we were 4 hours away from home. When asked if I could use the restroom at least, was told it was not working. Then when I went back out to my car to get phone to show her our confirmation, she wouldn't let me back in and was told if we didn't leave, she would call police. When my friend's mom called the hotel to find out what was going on since we had paid for 2 nights, the same lady was very rude to her, told her she would block her # if she called back. We ended up driving 4 hours home in the middle of the night. Horrible experience & the lack of customer service was horrific.
- 5/5
Staff super friendly and responsive. Easy drive to beach and Norfolk.
- 4/5
Great hotel - I should’ve known a kitchenette meant no breakfast - but hey I guess that’s Hilton that’ll provide both.
- 5/5
Checking in was very quick and efficient. The customer service was excellent friendly and hospitable. The room was clean and comfortable. Staff was also very friendly. Washing and drying clothes for free was a big plus since I like to wash my clothes before I go home.
- 4/5
Clean, comfortable and affordable.
- 5/5
Here are some of the specific things I liked about the hotel: The room was clean and well-maintained. The bed was comfortable and the pillows were fluffy. The bathroom was spacious and had a great shower. The kitchenette was well-stocked with everything I needed to cook a meal or heat up leftovers. The hotel was located in a convenient area, close to restaurants, shops, and attractions. The staff was friendly and helpful. The price was very reasonable. Overall, I had a great experience at the Candlewood Hotel in Virginia Beach and would definitely recommend it to others. Thank you so much.
- 3/5
This day was okay it was very cold in her room the air conditioner thing did not work to turn off so the fan on the wall continuously ran and so cold air blew all night we were freezing. And my friend's key did not work also the Pantry was overpriced
- 5/5
Nice clean room and the employees were friendly. Great place to stay if you have pets, but there is a 75 dollar pet fee if they are not service animals.
- 3/5
Arrived and no one was around to check us in. We waited for almost an hour then left and came back. Still had to wait. So tired after a long drive and couldnt check in. The hotel should have more than one employee on staff at all times. Other than that the stay was fine. The employees were nice.
- 4/5
The suite was devide well.
- 5/5
I have stayed at this Candlewood Suites many times and have always found the staff to be very helpful.
- 2/5
Checking in was one of the worst experiences I’ve ever had in my life. The room was alright, nothing to write home about, but there was this terrible smell of old Chinese food in the room. Also from a security standpoint, I’d give this place a huge F! The door that’s supposed to be secured for guests by key card, could just be easily opened by anyone and I didn’t feel safe at all knowing that. Overall, this was the last time I stay at any Candlewood Suites. Every time is a bad time
- 5/5
Check in was quick and easy. Friendly staff and quiet area. Great local restaurants and close to entertainment. The hotel was clean but the detergent smell in the hall was strong. Everything else was great.
- 4/5
and PROFESSIONAL!!
- 3/5
The cons for this property were a few things. It was a little bit more seedy then it looks online. The cleanliness wasn’t great when I moved anything on the countertops in the bathroom or in the room. You can tell that it is always cleaned around. The shower drain did not work properly so anytime I took a shower I had to cut it short because the water would backfill into the tub, leaving me standing in water, not too sanitary. Granted I could have mentioned this to the office, but I did not want to go through the trouble of moving rooms. The last thing that I was not a big fan of is every hallway of the entire property smelt so strongly of carpet perfume, I assume it is the powder that they sprinkle on the carpet to vacuum to give a nice fragrance but I still have that smell in my nose three days after leaving that property it was extremely strong.
- 5/5
I just used the room to sleep since I only came for a short trip to visit my niece in the hospital. It was comfortable and big.
- 5/5
I have stayed here several times and always have a positive experience. The rooms and common areas are clean, the kitchen area in the room is excellent, and the staff is helpful.