Boardwalk Resort and Villas

The first room we were put in was so small. Literally by the janitors closer. My neighbor smoked although there no smoking. Asked to be moved. Was initially told no without additional fees. However, reported again to front desk the next morning and young lady named Kyla went above and beyond to get us assigned to a much better room by the time we came back from breakfast.

I go there every year, but she was different. I love the fact that I’m right on the ocean and can wake up looking at the water. I don’t know like the fact that I paid for a oceanfront view, but they put me on the side of here. Also, I paid for my parents to have a room in the with the AC unit on top of the building.

The property was so clean! We would had liked the bed to be bigger. But hey! We enjoyed EVERYTHING else. No complaints

Exceptional

The location was ideal Not enough coffee for the days I spent there.

Superb

Staff was exceptional and went out of their way to be helpfull.

Bad

Absolutely stunning view from the wall of windows and balcony of our room. The room is well-appointed with everything needed for our stay. The appliances and dishes were new and of good quality. Really like the dining table in the room, more than enough room for the 4 of us, and space to put packages. Parking is pretty simple and easy to use. However, if you have a very tall or long vehicle, it will be hard to fit in the parking deck. Enjoyed the attached restaurant. The walk to the beach was right outside the door of the hotel. They called each morning to see if we needed anything, along with the option to text, which was great. We heard no noise from any other rooms. Enjoyed the hot tub, even though the temp was just a tad too hot. The bed was a little too hard for us. The pool had a lot of sand in it and was sorta dirty looking with no moving water or a filter running, so I didn't feel like it was safe to get into. We had to get pool towels from the front desk, but then had to take them back to the front desk to return them, which didn't make much sense to me, since we still needed to bring our own towels. The shower head's water pressure was bad, but the water temperature was great. Nothing to do with the hotel itself, but it's very weird that everyone who comes to go into the restaurant stares at you in the hot tub or tries to open the door to the pool area. Would be nice if there were a partition or something for that.

We really enjoyed our stay. The staff is very helpful and the property is so convenient to the boardwalk. We have stayed here multiple times since it’s always been a very pleasurable experience. Many restaurants are close by so you can walk in just enjoy the area.

Pick the ocean view room. Great views of the sunrise and sunset. Located right off the board walk. The facility seems outdated but so are all properties on the boardwalk.

Passable

Everything was absolutely wonderful. The staff was very kind and helpful. Would stay again.

Had a great time

The Boardwalk resort and villas is a hidden gem that I would highly recommend for people who want a peaceful experience.

We hope they renovate in the off season. Checked into a half clean room. Black mold stains appearing through the paint.

The best part of the hotel was the staff by far. Absolutely everyone was friendly and helpful, especially Kyla at the front desk. She went above and beyond in her kindness and helping me through a difficult time. I wish there were a way I could thank her more.

I like the swimming pool but don’t have a chance to swim maybe next time? Our studio room outside is facing the AC Machine ?

I like the swimming pool but don’t have a chance to swim maybe next time Our studio room outside is facing the AC Machine

View was great! Staff was great Sofa needs to be upgraded do to dirty Wish they offered breakfast and later check out time

The location was great. I loved the pool and jacuzzi & how you could access the beach from that area. The view from the balcony was great, the view from the bedroom showed the beach. Everything was in walking distance. I also liked the fact that it had a full kitchen. The tub was old and didn’t look clean, we showered in our swim shoes. The toilet wasn’t clean but I always bring gloves, cleaning supplies, and Clorox wipes. The pull out couch slanted down as if it was broken. The tv in the living room was small and could’ve been placed somewhere else.

The location was great. I loved the pool and jacuzzi & how you could access the beach from that area. The view from the balcony was great, the view from the bedroom showed the beach. Everything was in walking distance. I also liked the fact that it had a full kitchen. The tub was old and didn’t look clean, we showered in our swim shoes. The toilet wasn’t clean but I always bring gloves, cleaning supplies, and Clorox wipes. The pull out couch slanted down as if it was broken. The tv in the living room was small and could’ve been placed somewhere else.

I’m staying every trip! Perfect place

Exceptional

Superb

Superb

Super old hotel with basic renovations. Good size space, although a lot of rooms had large groups all staying in one spot, which naturally adds to the already noisy environment. Overall, the location is not bad, but you definitely get what you pay for at this spot.

I dont have anything the complaint about.

Everything Nothing everything was perfect

Great view and the staff was great when you ask for something they really respond quickly. The property was in the middle of everything. I dont have anything the complaint about.

Nothing everything was perfect

Definitely the best hotel that I've stayed at yet

My Wife and i stayed for our Anniversary and the itself was perfect! It doesnt tale much to make me happy so the room was beyond good enough.

Nice hotel, I rented 2 rooms with 6 people. Plenty of room. Staff was great

Exceptional

Beach view was spectacular and staff was very helpful, courteous and friendly

The reason most people vaca is to unwind, I had the do not disturb sign up and at 8am there was pounding on the door for 2mins non stop I thought I was dreaming the knocking continued until I spoke through the door, he then let me know he thought we were checked out. Why? I’m not sure check out is not until 10am and that’s a simple careless mistake on the staffs part. Then when I went to check out house keeping was in the lobby, the lady who checked me out was very nice and said she would talk to management when I let her know what happen, as I walked out the same house keepers were laughing and a Hispanic female even said puta! Not to mention upon arrival there was no towels in the room thankfully we traveled with some. Phone didn’t even work to request any

Exceptional

Nice

Very nice stay!

Our room was not very clean. Found a pill on the floor in the bedroom from former guest. Bathroom was not really clean and the floor needed more attention. Towels were under the bathroom cabinet instead of on the rack. One staff member in particular was quite rude, barking out information as I was trying to have a conversation with the desk attendant.

parking garage is tight

location parking garage is tight

Room was a bit on a smaller size. Room and bathroom was out dated. With green mole on the ceiling. Old and out dated. To loud with neighbors across. The door were slammed every single time they walked through:

Room was a bit on a smaller size. Room and bathroom was out dated. With green mole on the ceiling. Old and out dated. To loud with neighbors across. The door were slammed every single time they walked through:

Size of room Police presence, gang activity. Shoot Out one block away. Multiple Gun shots heard. Did not Feel Safe.

Size of room Police presence, gang activity. Shoot Out one block away. Multiple Gun shots heard. Did not Feel Safe.

Everything else at the resort was excellent. The front desk staff were super helpful and friendly.

The perfect place Jucuzzi water needs to be refreshed more often

Superb

Pleasant

Our family had a nice stay! Other than a slight confusion on the room type we booked vs what were initially given, it was quickly resolved, and we stayed comfortably in the suite we booked. The staff we encountered were all very nice. Our room was very clean and had great amenities making our stay comfortable, especially the washer and dryer onsite. Only downside is that the shower in the suite doesn’t have a door to close off from the bedroom, which was a little inconvenient for us when kiddos went to sleep.

Exceptional

Room was immaculate. Seemingly older hotel but must of been updated. You’re right next to the boardwalk with all kind of choices for eating or shopping. Bed was very comfortable. They have wine and cheese at night and fresh cookies. 24 hour coffee in lobby. Fiona at front desk was delightful and full of information. Would recommend.

This was my second time staying here. The staff is always very friendly and helpful. Rooms are clean and well kept. Beautiful views and right next to the pier.

Staff was friendly, clean rooms, clean pool/hot tub, close to beach and restaurants and shopping We loved everything

Staff was friendly, clean rooms, clean pool/hot tub, close to beach and restaurants and shopping We loved everything

The staff were helpful in letting my change my room due loud music from restaurant on ground floor. The beach and views from the room were great. The music from the Mexican restaurant plays outdoor music from 9:30am till 10pm. I was on the forth floor and you could hear it with all the windows and doors closed. I got moved to the 10th floor and could still hear it. I would recommend not getting any rooms numbered on floor higher than XX5.

Good

The music from the Mexican restaurant plays outdoor music from 9:30am till 10pm. I was on the forth floor and you could hear it with all the windows and doors closed. I got moved to the 10th floor and could still hear it. I would recommend not getting any rooms numbered on floor higher than XX5.

room had roaches. the view outside was not that great. the pool was great. small room and smelled like cigarettes. the resturant downstairs was very expensive.

room had roaches. the view outside was not that great. the pool was great. small room and smelled like cigarettes. the resturant downstairs was very expensive.

Everything about my stay was amazing

My family and I had a great time at this hotel. The room with kitchen was comfortable and will the amenities we needed for a 1-year old. The location was fantastic with easy access to the beach and boardwalk. Parking was easy.

Exceptional

The room was amazing! I felt it was very affordable and exceeded my expectations. It’s a good location and I like the parking garage. The views were amazing and it was well stocked, clean, and a very nice room. What I didn’t love is that there is an unexpected $200 “security deposit” that they actually charge your card at check in and in addition to your resort fees. We checked in on Friday and checked out Sunday and the charges have not been reversed. We also haven’t received the receipt for our stay. I would have probably overlooked all that but Friday night after 9 I received a text from the hotel reminding me about no pets, smoking, or party policies and that we could be subject to a $500 fee and eviction. We weren’t even at the hotel when I received the text and just thought it was distasteful and rude to even send text that late and context. We were celebrating my husband’s 56th birthday and clearly not the trashing hotel type. It would make me think twice about booking there again.

The rooms were huge and nicely decorated. It looked like a 1 bedroom apartment with a balcony. Easy access to the beach with Dairy Queen and a Mexican Restaurant beside it. Definitely recommend this location over the chain hotels. Parking was on-site, the price was right, and Oceanfront! You can't beat this deal!! You had to get pool towels from the front desk. If you didn't return them to the front desk, you would get charged.

Exceptional

From our window we could watch ships passing by and even an aircraft carrier went by, oh and dolphins too. On the down side it is very close to the naval air station and the roar from the fighter jets flying over took some getting used to, but if your coming to Virginia Beach it doesn't matter where you are you are going to have to get used to the jets. Only issue was the dishwasher, it looked fine and we didn't try to use it until we went to wash our dishes as we were checking out, then we found that it wasn't really installed properly and the door was warped, it would have been an issue if we were staying longer then 2 nights. We would come back for sure

Great location, the ocean view room with full length windows were breathtaking. Room was a little small and would have appreciated a half bathroom in the main area for the kids but these are small quibbles. We had a full kitchen with a stove and a dishwasher. Pool and hot tub were clean and nice. Staff were professional and helpful and very, very nice. Overall a really wonderful experience and would highly recommend!

Very friendly staff

Very friendly staff

The rooms were huge and nicely decorated. It looked like a 1 bedroom apartment with a balcony. Easy access to the beach with Dairy Queen and a Mexican Restaurant beside it. Definitely recommend this location over the chain hotels. Parking was on-site, the price was right, and Oceanfront! You can't beat this deal!! You had to get pool towels from the front desk. If you didn't return them to the front desk, you would get charged.

I will definitely be back. The only con for me was that the floors weren't completely swept clean.

The beach view was amazing! Thank you ! And the staff was great.

I had an amazing stay. The view was beautiful. The staff was helpful. I can’t wait to come back

I’m

Floor was extremely grimy. Felt like the floor hadn't been mopped in weeks. The entire visit was a sales pitch. The number of times we got phone calls from the front desk was atrocious.

How nice the staff was and how nice and clean the rooms were Had no problems about anything

The day was very, very nice. The rooms were clean. The beach view was very very nice. He could walk anywhere. The staff was nice only problem. I had it was a 9 o’clock curfew that weekend we had to be in by 9:30 other than that everything was great. That was the weekend of the 17th to the 19th

Located right on the beach and onsite parking makes it a premier location. It’s very close to everything you’d want from the beach and easy to get in and out if you wanted to drive somewhere.

The room was very clean and orderly. Staff was pleasant and always greeted my husband and me when we crossed paths. The beach view was nice, and we liked the location of our room. We did not use the hot tub, but my husband used the gym facilities each day.

The view was amazing and service was quick and easy

10/10 experience. Great location, clean and safe hotel, wonderful staff, beautiful rooms and overall, a nice and quiet hotel experience.

Great staff

The ocean views from the room were amazing!!! To see the breathtaking sunrises and sunsets were absolutely stunning!

Location and room layout

I liked that we were right on the beach and walking distance from so many things! Honestly, it had a really weird/bad smell pretty much everywhere we went.

Great view of both street and ocean!

Great kitchen

All staff were extremely friendly and polite and willing to help

Perfect stay! Loved the 11th-floor views. The room was perfect for my needs. I would book again.

I wasnt able to stay becaue you all booked the wrong dates and i tried to switch the days but they refused to allow me to do so

The rooms were very spacious and clean. The staff was all very friendly and accommodating. Would definitely stay here again.

Bed was comfortable. Staff was helpful. There was a cleaning rag left on the table in our room on arrival. The room was tiny, less than 200 square feet. The floor was not entirely clean...it was a bit sandy. We managed to find the last parking spot in the garage after driving around for a bit. There was a large amount of police activity on our arrival. We found out that there had been a shooting on the next block where six people had been shot. We decided not to take an evening walk after finding out this information.

Wonderful location and very spacious for the price. Only issue was Pacific Ave was closed on Saturday night per festival and could not get back to parking lot. Very upset since no staff made us aware.

Staff were absolutely AMAZING, very welcoming and warming. We did have a minor issue but front desk took care of it immediately and upgraded us to another room. The Beach view is absolutely beautiful! The amenities are also very convenient and everything is in walking distance of the hotel. It’s literally a little resort and they also have an activity center for children or anyone interested. I highly recommend this place and will be visiting a few more times throughout the summer!

Beautiful area Quiet nice area and the staff are wonderful!

Very nice

Discrimination was at all time high , did not stay .. seen I brought food and assume a party was goin on

Excellent location…resort itself could use some updates

Everything was wonderful

Staff was very nice. Property needs a deep clean and some updating. Shower had a window blind that is not meant to get wet that was moldy.

Very convenient location. It was a oceanfront property in close proximity to all the bars & restaurants on the strip. The hotel was in good condition. The staff was very pleasant especially the front desk staff. In particular Tai, she was so sweet to my family and I during check-in and checkout. I would recommend this hotel and will be staying here again.

Did not use

Dirty sheets and pool closed

Everything Nothing

Great everytjing

This was a convenient location right on the boardwalk. The rooms were in good repair and looked clean. The front desk instructs you to talk to the concierge desk for some "welcome coupons," but it was a chance for them to invite you to a timeshare presentation. I walked over and ended up skipping talking to them after I heard the conversation with the couple in front of me. The kids enjoyed the pool and looking out at the ocean. The balcony has 2 chairs and a small table, but you could probably squeeze in 1 or 2 more chairs if you brought your own. It was a bit noisy from the restaurant downstairs, which has a patio with music playing but we brought a sound machine for the kids.

sorry, but everything was great

Hot tub was all foamy.

We had a perfect view of the ocean, the room was stocked with everything we needed and every staff member we encountered was GREAT!

This resort was an excellent choice. More than I expected. The suite was amazing with spectacular ocean views. Pool and hot tub was great. Staff was helpful and friendly. Room was clean. Had to wait 45 minutes at check in fir room to be ready. The restaurant las palmus had great Mexican food. Will definitely come back again.

Great would definitely go back

The beach view was lovely. My room was lovely. Everything was perfect. Even the bratty kid's next door..lol the staff exceeded my expectations.

Location was excellent, staff was incredible helpful.

I had a stopped up sink

The staff was amazing. The property was very well maintained. The room was AMAZING. The view was breathtaking. Very peaceful atmosphere. A+ VIP!!! Parking was available however the garage seemed a bit jammed.

The room was tiny, dont be misled... The room in the pic was NOT the room I stayed in. The heater was flush against my bed so I burned up. I left the hotel the same night. I was misreable. Staff was good though.Plus there is a $28 a day AKA resort fee and a whopping $200 reservation fee. The Hilton doesnt even charge that much. I wouldnt stay.there again

Very nice staff, really care about the customers.

My daughter and I were visiting the beach for the weekend. The hotel was the perfect location, beach front, easy access to beach and, shops, and restaurants. Room was as expected. Shower was a little older but nothing terrible. At the time the weight room was being cleaned so that was disappointing and there were a lot of people in and out of the hot tub so the water was not hot...actually the pool was probably hotter than the hot tub. The 8.6 rating it gets is totally appropriate. I would definitely stay here again.

Stunning views and little touches made this such a wonderful stay. Staff was very friendly and responsive. I love the thoughtful layout of the room and the spaciousness. Hands down the best stay I’ve had in VA beach.

Location is perfect! Hotel is a bit old and rooms a bit musty. But for the price and location it is a great last minute stay. If you are on a budget and want to enjoy the beach this is a great stay.

We were there for a total of 4 days. The first night we were unable to use the hot tub because they had refilled it earlier in the day and it was COLD. Over the next few nights we got in but it never got hot to our liking. We would’ve enjoyed the hot tub more if it was at the actual temperature it was meant to be. The fitness room was closed the entire time we were there as well which was also very disappointing. The hot tub and fitness room were 2 of the reasons we chose this hotel from the beginning.

Clean room. Just a quick one night trip. Check in was good except being asked to talk to the concierge person who was trying to get us to sign up for a 90 min meeting for a possible vacation rental with Hilton. He gave us discounts booklet for some area restaurants. The one restaurant we went to, didn’t accept it. We were there for one night for a track national championship so didn’t have the opportunity to utilize the others. But definitely in the summer.

Room was clean, staff very friendly

This place was amazing the only issues I had is that I paid for a full oceanfront and the room was only a partial. Other than that I would stay again

Room was decent. There was a little dust/dirt pieces on the floor. The guy that checked me in was from a different hotel so it took a minute to get checked in but he was awesome and tried his best. So no issues from me on that. I do think the TVs need updating. For the price that is paid plus a membership fee you have to pay it seems a little outdated. At least allow an option for your phone to connect to the TV. But overall, I think the TVs need to be updated as there were static lines and a disoriented screen when watching something (it was both TVs). Everything else was great.

Accommodating staff. Wonderful room Would stay again.

The room was clean and had everything we needed. Check in staff were so friendly

We thoroughly enjoyed this resort! Everything was great! View, kitchen, some websites says it sleeps 4, others say 5 but you can honestly fit 6. We brought an air mattress with us but didn’t need it. The extra sofa sleeper, thumbs up!!! The workout room was under renovation so we were bummed but the pool was great! Thank you for an amazing get away for our family! We totally needed it!

At first at check in was a little ruff start but after communication came open and we understood each other everything went uphill from there, the rest of everything else was great

I like this this property and the staff are amazing especially the ones that work the weekend of my day the manager was more than accommodating and his front desk, staff was more than accommodating. I believe the Manager’s name was Johnathan.

The pool and hot tub was enjoyable & all housekeeping needs were met.

The floor of the room was completely filthy. My feet were black just by taking 6 steps forward. Not to mention they put us in the back of the hotel and the only sun light we got was a peek from inside of the car garage. The building is old, but most beach hotels are.

Decent

We got a suite with ocean view. It was clean and the view was beautiful the next morning on the balcony.

View was great, amenities were lacking big time tho.

It’s a beautiful property that has lights to light up a piece of the beach at night. The kitchen was great. The view was great. The hot tub/ and pool was unusable due to other guest and their 20 kids. Had to change rooms at 10 at night because there was a water leak from the ceiling that dripped on my face and bed. Bunch of Sheetrock repairs so been an on going issue. Since the hot tub was unusable, the tubs are nice and deep, but the deep chips, if you’re not careful could slice you or your children open. It’s good if you want to stay in the off season like us for 160-180 a night but NOT if you want to pay the 700-800 during the summer for ‘luxury’. The second room, still had terrible Sheetrock repair and the ‘blackout’ curtains will shine directly in your face because of the crack where the sliding door meets the windows. The staff was fantastic. Very nice and sweet. Overall I will only be returning for the off season in this hotel.

Good view

The staffs was amazing the cleaning staff were fantastic n the front desk manager Johnathan was the best 10 of 10 for me

Very nice view friendly staff

Beautiful ocean view. Clean. friendly helpful staff - all we came in contact with from maintenance in the elevator to person at front desk or person cleaning bathrooms.

Unit was very clean, excellent value for the price.

Great location, Staff was nice, that's about it. This could just be my opinion but just my but- If any part of the hotel is going under renovation, they should not charge a resort fee, more importantly,If a hotel closes any of its amenities, it should list them clearly so guests know how to book accordingly.

Very friendly staff. Lots of amenities, however restaurant was closed for the season.

Very friendly staff. Lots of amenities, however restaurant was closed for the season.

The staff were great! The overall experience was good. Location was great. The room could have been cleaner. We found products left behind by previous guests. The tub was disgusting with mildew and hair. My daughter didn’t even want to shower. The gym was closed which was unfortunate but we understand that they were doing maintenance and renovations for the upcoming season. We wish we knew before we arrived because we hoped to workout. The pool was okay but the hot tub was gross. It wreaked of chlorine so much my eyes watered and it made my skin burn and itch. It had a filthy dirty ring around it. There was dirt and hair all around the hot tub. It appeared as though extra chlorine was used to hide the filth. I’m still smelling the chlorine. I was not able to use the hot tub at all. It grossed me out. I was looking forward to soaking in the hot tub because my muscles were sore from a hard workout the day before arrival. I hate that we had to pay a resort fee when the resort amenities were subpar. I don’t plan on returning to this property.

The staff were great! The overall experience was good. Location was great. The room could have been cleaner. We found products left behind by previous guests. The tub was disgusting with mildew and hair. My daughter didn’t even want to shower. The gym was closed which was unfortunate but we understand that they were doing maintenance and renovations for the upcoming season. We wish we knew before we arrived because we hoped to workout. The pool was okay but the hot tub was gross. It wreaked of chlorine so much my eyes watered and it made my skin burn and itch. It had a filthy dirty ring around it. There was dirt and hair all around the hot tub. It appeared as though extra chlorine was used to hide the filth. I’m still smelling the chlorine. I was not able to use the hot tub at all. It grossed me out. I was looking forward to soaking in the hot tub because my muscles were sore from a hard workout the day before arrival. I hate that we had to pay a resort fee when the resort amenities were subpar. I don’t plan on returning to this property.

It’s nice.

It’s nice.

Staff and amenities were great!

Staff and amenities were great!

It was clean, staff was friendly and very accommodating.

It was clean, staff was friendly and very accommodating.

Checkout was great, they gave me door key as we were still parking there and just spending some time on the beach.

Checkout was great, they gave me door key as we were still parking there and just spending some time on the beach.

All of the above we had to change rooms (roaches in cabinet).

All of the above we had to change rooms (roaches in cabinet).

Room was clean and large! First day water in shower was luke warm next day no hot water at all. It was fixed that night but did not like missing a shower!

Room was clean and large! First day water in shower was luke warm next day no hot water at all. It was fixed that night but did not like missing a shower!

The room is run down

The room is run down

It’s like storage room

It’s like storage room

Staff, the room, pool and location was great.

Staff, the room, pool and location was great.

The staff was real nice and welcome!

The staff was real nice and welcome!

night stand would not work, called desk, they did not send anyone to fix problems. Was charged for parking and pool access which should have been included in

night stand would not work, called desk, they did not send anyone to fix problems. Was charged for parking and pool access which should have been included in

Great hotel, but not crazy about the 10am checkout time, especially at the beach. We had everything we needed, pool, hot tub, full kitchen.

Great hotel, but not crazy about the 10am checkout time, especially at the beach. We had everything we needed, pool, hot tub, full kitchen.

Good

Good

Staff was great

Staff was great

The room was spotless, amazing view, and last but not least the staff was very pleasant and kind. I will be returning for another stay!

The room was spotless, amazing view, and last but not least the staff was very pleasant and kind. I will be returning for another stay!

Yes

Yes

Clean and great staff

Clean and great staff

Staff was very helpful and communicative

Staff was very helpful and communicative

Really enjoyed

Really enjoyed

Bad customer service hung up on my face

Everything was perfect! Our third time here. The staff was super nice and helpful for our weeks stay! Thank you. Room was spacious and clean! Perfect for us! We ll be back

Nice

Everything. Beautiful hotel

Just awesome

Room setup and beachfront was exactly what the doctor ordered.

Overall a great stay! There for only one night. Staff was outstanding! Room was clean and did not have an odor. Light in the bedroom did not come on with switch. Thought I was getting an oceanfront room but it was actually on the side of the hotel. I could see the ocean but on if I went to the window. No comment on the other amenities bc we didn't use them. Will definitely stay again!

Room was clean and well stocked. Staff was pleasant. Hot tub and pool clean. Was able to add a night and actually stay in the same room. I am going to mention to the staff that their televisions in the room we're not the best they had wavyness to the picture. Only one elevator working at the time of my visit.

Yes

Right on the beautiful beach, we enjoyed the view and the pool area, the jacuzzi, the amenities, etc.

The hotel itself was getting updated and it had signs letting guests know which was very nice. The pool was not heated, but it did have a hot tub when we got our room. It was not cleaned. It had lashes on the bathroom floor and we had to purchase cleaning supplies to clean the bathroom before use.

Rooms were great staff was very friendly and helpful. No doubt we will stay again.

Nice view of the beach nice room for the money

Great hotel

Love the room

Chlorine in the hot tub was way too strong plus it had a huge dirt ring around the side. Bed was uncomfortable, water pressure in the shower was low. Refrigerator hadn’t been cleaned from where someone had spilled something

La vue sur les airs conditionner de l hotel c était ordinaire pour avoir louer un studio pour la semaine au lieu d avoir une vue de la ville.

Great place to unwind

The staff was friendly and courteous.

We really liked the 2 bedroom apartment that we stayed with ocean view.

Amazing! Loved the view. Right on the beach. Room was very spacious though the bedroom was a bit small. Bathroom was divided with toilet separate which was very nice. Loved the shampoo/conditioner/shower gel/lotion. Kitchen was nicely stocked and loved the balcony. Staff was exceptional - very friendly and anxious to attend to our every need. AAAA+++++++++

Great room was a blast for the kids to play in thebpool and hot tub as well.

Everything was great the staff and the room was excellent.

Everything was just right.

Was great. Staff was great. Was hoping to check out a little later but everything worked out.

Everything was excellent. Staff were friendly, helpful, and knowledgeable. Coming back

Room was clean staff is very friendly and helpful with all my needs. Would definitely come back and stay here. Pool was great hot tub was awesome.

Great

The room was nice. Staff was great! Only thing that could be better is to get new luggage carts. I did not find one that rolled correctly out of the 6 I tried. This made moving luggage hard.

The studio room was very small, comparable to a standard hotel room rather than a true studio. The shower water took approximately 10 minutes to heat up, which was inconvenient. The room was located behind an additional door that leads to more than one unit. Each time someone entered or exited, the door slammed extremely loudly, repeatedly waking me throughout the night. As a result, the stay was not restful. In the morning, I attempted to use the gym and found that only one treadmill was operational, and even then it was so loud that I stopped using it out of concern that the noise would disturb other guests. I also noticed cigarette butts stuffed into the back area of the treadmill, which raised cleanliness and maintenance concerns. Additionally, there was no information provided in the room regarding the location of the gym, available amenities, on-site dining, restaurant menus, or local activities, which made the stay feel poorly supported. Overall, this stay did not meet expectations for the price paid, especially with the added fees, lack of soundproofing, limited amenities, and maintenance issues.

When I read the amenities i saw indoor pool not thinking to call to make sure its heated during the winter. Well its not heated, the hot tub was a life saver for me it felt so good. The pool towels you get from the front desk and have to return them at your convenience so you dont get charged. My room was comfy and a perfect size for my family of four.

Only downside The pool and hot tub should have scheduled adult time. I live local and booked a stay to relax and recharge. Instead parents let their kids rule them and the pool area. Unnecessarily loud and no respect for others trying to enjoy what they PAID for. Help me make adult time a necessity when booking a room at any of the Virginia Beach hotels and resorts. Ask when booking a stay if they offer scheduled adult hours for pools and other amenities.

Excellent service and well kept

Great a room

We had a great time the staff was very nice room was great no complaints i will be returning

The staff was very nice and the room was small but comfortable with a view of the ocean.

Location

We were traveling with a large group and, unfortunately, ran out of bigger rooms on the first day of our trip. This forced us to book one of the smaller rooms, which was extremely cramped and barely suitable for two people. There was no cupboard or storage space for bags, so we spent most of our time opening and closing suitcases just to make room. Housekeeping was nonexistent, and to make matters worse, most of the surrounding attractions were closed during Thanksgiving weekend. The lack of breakfast was a major disappointment. The pool and hot tub were in terrible condition, filled with dirty water and hair, making them unusable. Before our arrival, we had called the front desk to request an upgraded room if one became available, even offering to pay additional fees. Despite both the hotel’s own website and Expedia showing available rooms, the staff repeatedly insisted that everything was fully booked. On the last day, we asked again and were told that rooms had actually been available throughout our stay—except for the first night. Learning this was extremely frustrating and felt dishonest. Overall, this property was a huge letdown. I would not return and would rather spend my money elsewhere for a better experience.

Everything was good. But they need an exterminator to come thru at least twice a month.

Front desk staff very courteous and helped our check in process go smoothly

Beautiful of the ocean and very large and comfortable living space.

The place is run down, dirty and it smelled like cabbage for some reason

Nice hotel

Clean, nice. Staff was helpful

Great property

The check in process and check in area could be improved. The main bed - was small - like a Full or Double - not a Queen or King. There was a lot of noise until 10-11pm with traffic, including motorcycles downstairs from the windows.

We had a pretty decent stay. We stayed in the studio which was a smaller size than we expected. Nonetheless, we still had a good stay. It was a very convenient area as far as food and activities. Our concierge was also great as well. We will definitely be back.

Everything was great , we enjoyed our stay and will come back

The employee was extremely impaired and over charged my card. I would love for someone to be in contact with me so I can share videos and recordings of your staff calling me ghetto and how impaired they are

Room was clean. Staff was very nice.

Great place !! Customer agents very attentive and cordial. Good facilities and excellent bedding and room !!

Great place to stay!

The kitchen had everything you need for a home cooked meal. The bathroom was clean and stocked with towels . The staff was so helpful and helped me with any questions I had . The view and setup was perfect to get work done too .

It was great!!!!!

.

Everything was perfect

Room was very clean. Staff was beyond curteous and SO nice!

Staff was so friendly, hotel room was spacious and clean, gorgeous view of the beach! Very affordable suites. Will definitely stay here again next time I visit VA beach!

Got bed bug bites all over my head and arms will never stay there again in life

It was great lovely view, everything was as planned and better 😀

Amazing view. For once, the property looked as it did in the promotional photos. Room itself was clean. Had one small issue with some stains on wall around toilet. Did a quick clean and reported to front desk. Pool was really clean and hot tub was really warm with a small amount of residue at water edge. Front desk was stellar. Friendly, informative and eager to help. Would definitely stay at this property again.

Quick overnight stop on our way South. Great location and friendly staff. Room excellent 1 bdr suite - easy to close off w room for privacy

Our room had a beautiful ocean view. Loved that it had a seperate bedroom and living area

view was nice. having a full kitchen was great

There was no breakfast. Room was nice and clean but sliding door to balcony did not lock.

Only issue is that there is a resort fee we just found out there

Great hotel

The room was very nice and updated.The room was a lot smaller in person versus the pictures before booking but still nice. The hot tub was out of order when I was there so we weren't able to use it. The staff was very friendly and always greeted you throughout the stay. Also I can't comment on a beach view because we had the city view which was still nice but I would have preferred having a room with a balcony. If I would have known the city view didn't have a balcony I would have paid a couple bucks more to get it. Nice stay considering the not so good weather.

Awesome

Brb

Everything went good

Bugs

Expedia overcharged me and will not respond to me.

Everything was great. Views were incredible.

The rooms were spacious and the view was gorgeous. The ROACHES were the problem. I do not expect to pay for a vacation rental with bugs. I will not be back.

Wonderful location, excellent staff, great room.

Excellent stay! Great ocean views. Great location. Very clean. Staff friendly and helpful. Comfortable beds. Nice pool area

We love staying here.

Terrific location on the boardwalk and staff was very welcoming.

Loved the excellent views from the huge windows. Great location by the water and many restaurants and shops.

We didn’t have a good view of the beach. It was a festival so it was extremely noisy and it’s the resort. Want to email me the whole entire time about different options of times shareannoying

It was a cool spot. Just gotta tighten up on the grounds upkeep.

Room was small but adequate. Parking was good but my trip was taken at the end of September. High season may be different. The hotel is right on the beach, which is very convenient. Staff was very attentive. For the price, I think it is a good choice.

The room, view & the staff were all amazing!

When i arrived to room it had a sour smell to it. Also, wind was strong that day and the area of hotel i was placed made room sound like a hurricane was passing thru. Discussed both concerns with front desk. Maintenance came to room and agreed. After sitting in hallway waiting for a solution from them they finally placed me in another upgraded room. This took atleast an hour. The secomd room had water on the floor. The restaurant in hotel had roof leaks with buckets on the floor. Location was on beach so convenient.

The stay was amazing. We could complain about anything.

Absolute phenomenal visit. Front desk staff were super friendly and helpful! The place was very clean and smelled really nice. Our ocean owe suite was phenomenal. Wonderful views. Plenty of space to spread out. Loved the full kitchen. It was very quiet during our visit and we the only ones in the pool area which was amazing. Hot tub was actually hot. Can’t say enough about this place. Booking a return visit for next month with my hubby.

Every staff member we encountered was very friendly and courteous. Check in and check out was very fast and painless. Very spacious elevators.

The hotel smelled like roach spray I woke up with a headache.

Staff was super helpful and accommodating with all of our requests and needs. Pool was great. Bed was comfortable. View was perfect. Would 100% stay here again!

Room was small not what was expected

Beautiful beautiful room and bed was comfortable I didn’t want to leave !

Clean room, super friendly staff and a beautiful beach view.

Best days at work EVER!!!!!!

Nice waterfront view

Everything about this hotel was amazing until the office manager Racquel called me one hour after we left the hotel saying we didn’t pay for the bill at their lobby restaurant. I tried to tell her we paid for it and i even received notification from my bank for the charge but she refused to listen and was very rude and threatening and demanded us to come back right away to pay for the bill, otherwise she is having the restaurant call the police on us. When i first pickup the phone she didn't even verify if we ate at the restaurant that day which unfortunately we did because she was 1000% sure it was us and wouldn't give me a chance to explain, rushed the call and hangup. I felt really bad after that call and we had to pull over to call back the restaurant and the hotel to prove them it was not us. Sure enough, few moments later the front desk told us that they checked the cam again and said the people look nothing like us. All the staff were nice and felt terrible about what Racquel did to us and apologized for how unprofessional and rude she was. I hope it wouldn’t happen to anyone again, she seriously needs to improve her customer service skills especially as a manager and don’t accuse anyone for such thing until you double triple check the cam. Very disappointed!!!

Resort was great. Awesome location, great indoor pool, super friendly staff. Condo was very clean, but aged and the shower could use a renovation. The tiles had old grout that was beyond stained and caulk was put over the grout. All the windows were quite dirty and difficult to see out. Besides the maintanance of the condo, the overall trip was great. Be aware this spot is in the central of town and a concert or loud motorcycles are easily heard indoors.

Absolutely LOVED staying here. Great service, friendly staff, perfect location and just the right amount of space. I hope to come back again!

This is ALWAYS my first choice to stay when in VA beach. The staff is always incredible. The rooms are so clean and accommodating with all the comforts of home.Full kitchen fully stocked with all the essentials. The staff made this trip especially personal and special as we were celebrating my daughters Sweet 16 and Kyla put forth tremendous effort to make that special! All the staff were extremely responsive to their text service Raquel, Tai, Ian and Victoria thank you guys as well for making things smooth and enjoyable for our stay. The housekeeping does an excellent job keeping things clean here someone was mopping vacuuming and cleaning every time I passed through. I've stayed a lot of places but I've never seen so many awesome people working together as a team to provide top notch HOSPITALITY. The location is prime to the pier and the only resort who light up the beach at night so you can make the most of your stay.

Very small room. Few amenities. No outdoor pool.

The service here was superb! Check-in was easy. We rented chairs and an umbrella with ease. Everyone was super nice. Wonderful service and general cleanliness. The accommodations were just ok. The rooms only had queen beds, no kings. The handle on the balcony door was broken. There was bird poop on the balcony floor, under the railing, mostly just the edge. The railing looked mostly clean, but I didn't trust it. Parking was easy, but a little scarce. Security was also superb. The pool and hot tub were excellent! Beach access was great! We stayed here because it was walking distance to The Dome. I would only stay again (because we want more room if we were staying longer than 2 nights) if we see another concert at The Dome.

Staff was great but the property was not very well maintained.

Nice stay

The hotel was ok best part was that they ate on the beach, if you don’t get an oceanfront room it’s not worth the cost. Old hotel smells old also.

The staff members were really kind. It was clean . I would definitely stay here again. I enjoyed my stay.

Perfect!

The only thing that I would recommend is changing the sleep sofa! It was terrible we were not able to sleep in it . This would be my new location since I visit VA beach yearly

To be honest i was very happy with my staying here i Enjoyed it very much. And i will go again.

Friendly/Clean

Mini apartments it was a great stay and at a reasonable price especially for the area

I will definitely be coming back to stay here. The Front desk staff were polite and made check-in process simple. Parking we a bit of a squeeze but easy. My only issue was the AC in the living room area did not work, had to rely on the AC from the bedroom to cool the rest of the area. Overall a great place to stay!

It was amazing I would get the same hotel next time I come

I appreciated the comfy bed

I liked everything. No complaints

Online, it clearly said the washer and dryer were inside the room, but they were not. The manager asked me what the difference was and why it was an issue.

Good

Location

Check in was exactly at 4pm. Facilities beautiful znd rioms very nice. We had a great quick trip. Will return!

First time staying at this property and the staff is great and welcoming, I wish I knew the young lady that checked me in on Sunday she was so sweet and very professional. I have stayed at other beach hotels and this was the first one that the room did not have sand all over even after HK clean the room.i also felt safe at this hotel knowing you won’t have strangers/homeless people wondering the property as you need you key to access all doors and for the main elevator going to the floors.

This day was amazing. The hotel was super clean. The staff was super friendly and we will definitely be back.

was awesome.

Everyone was great. 1 complaint is they were doing construction on the room next to us. Construction was completed 3am in the morning. Why?!

Service was top notch. Had an issue with our AC and when asked about our stay we mentioned they might want to look into it before the next guest, they came that day to replace it. Super nice and efficient! Loved the proximity to the beach. We were able to walk to everything!! We also loved being able to cook food in our room.

This property is very outdated. They have popcorn ceilings, fabric shower curtains for the beach is not good. The TV is from the 60's lol. It is kept clean, but everything is old. The sheets are stained and ripped. It's right in the middle of the boardwalk which is not too bad. The Mexican restaurant downstairs Las Palmas I went to order take out and they charged me elevated prices like what they would charge for uber. On the menu they had small margaritas, but the man who took my order said they only do large for takeout. I would say beware of that restaurant. I paid $20 for one take out margarita. Craziness!! Also I booked through Expedia a sea view room, which means partial view of the ocean. Beware of Expedia and how they list rooms. The hotel didn't want to help with getting an ocean front view which is what I thought was sea view because I booked through a third party. Expedia offered me a compensation for the misrepresentation.

Loved the accessibility to other areas

Be careful when booking. We booked ocean view —instead had city view. Not the experience we were expecting

Absolutely love this place

With whomever Plays live loud music til 3 am. It was just awful. No Sleep. The city has a clear noise ordinance. I do not recommend staying here. You will not get any sleep.

Staff was great room was great

We really enjoyed our stay and the staff was amazing. Highly recommend.

Would stay again

Small room seem to not get any attention after we decline the membership option

Nice stay

They shouldnt even have this room available.

Excellent location. Staff were helpful as well. Stayed in a 2 bedroom room with a kitchen. Fridge didn’t work, some of the walls had damage with not quality repairs. If you like jet fighters you will hear and see them constantly.

Great customer service. Our room was well used but clean.

Beautiful ocean view! Great place for people watching and easy access to the boardwalk. We would syay thete again for sure!

5 out of 5, would definitely stay here again.

We had a great experience. The view from the room was worth the trip.

Nice service good location good facility

Right off the beach

Parking was a little challenging with our oversized truck but the hotel does offer a few oversized spots. And the staff were diligent in making sure that there were no illegal parking.

No room service… 4 pm to 10 am staying (terrible)

Bed was comfortable. The room was much smaller than it liked online- VERY deceiving! The “kitchenette” unfortunately wasn’t as hoped either. Coffee pot leaked- soi didn’t use, toaster didn’t work resulting in the need to go out for breakfast everyday. The kitchen space was the main reason I booked this room. The hallway smelled of marijuana pretty bad. I went by and bought an air cleaner for my room. The room was clean and the staff members that I encountered were all very nice and professional. All in all I would not stay here again. Price did not match what I got.

They try to sell you timeshares when you check in

Very nice

Check out is 10am. I called the night before for a late check out. They harassed me from 10am until 10:45 when I checked out. So annoying

Loved it! Will stay again

location to event

It was a beautiful hotel resort. The pool is very safe for kids, one of the closest to the fishing pier. Multiple stores and restaurants right In your area. Staff was absolutely amazing. I don’t recommend staying here if you have a trailer or a tall vehicle; as the only parking is a parking garage and there is no oversized slots. Also I had initially paid around 500 for 5days/4nights when I got there I was charged an addition 115$ for security deposit. And then an additional 200$ for any property damage that may accrue. I did know of the 115 security deposit but was never notified about and additional 200$ deposit. Hotel/Staff and amenities 5/5. Overall 3/5 due to water being shut off for maintenance and the unknown deposit.

There was a $28.75 resort fee added to our bill after we paid for our room online. It was just a hotel-no resort! So much security it seemed like it must be an unsafe area.

The ocean-facing rooms are spectacular.

Needs to be updated.

Everything was excellent staff was excellent The experience was excellent at this property. But as for Expedia my experience is very bad.. I ended up picking the wrong room which I really thought the room had a kitchenette in it with a stove and it didn't and I called Expedia to get an upgrade and they wouldn't give me an upgrade they told me I had to pay $400 penalty fee for changing the reservation. Long story short The hotel worked with me and I was able to have my kitchenette and everything I needed so next time I will go directly to the hotel and for all future endeavors I will not use Expedia I've been using them for over 15 years And that ends today my big shout out to the hotel and their management team You guys are awesome well be seeing you all soon.. I am exercising my rights of free speech and media..

staff was excellent!!! friendly. parking great. inside room was clean and great. hallways felt dirty and dimly lit

It was great

We drove there and flew our daughter in to spend Easter weekend with us. We rented two rooms. One was newly renovated and the other was not, but it was still a nice comfortable room. It is an older property with narrow hallways. Parking is convenient with a 3-level garage. The view of the boardwalk and the beach is worth the stay. We really enjoyed our time there and would definitely stay again.

Excellent day, the view was beautiful. The room was beautiful love it.

The room was wonderful. The staff was always pleasant and very nice. Loved walking the boardwalk in the mornings. My husband enjoyed their gym area. The indoor pool/ hot tub was nice. Would definitely stay here again.

We had an amazing time at the Boardwalk! They had children's activities every day, which was a happy surprise. The view from our room was amazing and it was basically centrally located to most of the things we wanted to see and do during our stay. We would definitely return!

Great

It was amazing they upgraded my room it was beautiful I went for my birthday

We liked the central location. The property was clean and well-maintained.

We loved the place, we wish we could have extend 1 more day (last minute change) but place is actually full. We will def come back.

The room was very clean, so many amenities, the staff were so helpful! Would definitely stay again!

Our trip was great once we got checked in..although I had some unexpected information shared with me..the front desk ladies were very knowledgeable about the steps i needed to take. Overall I had a nice time

Nice view

This place was fine... easy location, nice staff

I like the Boardwalk, but the weather does make the area a bad place to walk and have a good time when its all closed. Different time next time. Victoria, was a GEM! She has a great smile and is a great person, with a dynamite personality. Kuddos to her and the staff. Love the gym, pool area. Coffee is great as well. Chow, R. Lucas