Hilton Garden Inn Tysons Corner

Pleasant atmosphere. It would be nice to have coffee available earlier in am in the lobby. No coffee in room.

Very good

Front desk was very helpful. Location was great. For those with larger vehicles parking garage is not good. The exit ramp is very narrow. I had to actually park on the street due to the narrow turn.

Location and facilities provided by the hotel Nothing

Easy to access to main road. Parking fee was

Nothing really Sheets wasn't changed. Microwave didn't work. There is no direct number to the hotel. Free parking is on the street. Just horrible.

Hotel was clean, good in room amenities. The stay over service was not great though, items not restocked (toilet paper, towels). I would stay again.

This hotel was a great fit for my husband and I. It was out the way and close to the highway and steps from the mall and great food. This will be my go to hotel when I go home to visit DC.

Very good

It's very close to Tysons.

The rooms were clean and comfortable.

The shuttle service was great to take you to near by metro station or shops/restaurant.

Now, let's get down to business. Room service was available for breakfast, but the downside was that there was only one person to attend to all the tables; I believe the service would have been much better with more staff. I went to try and have breakfast, but the server simply couldn't keep up with everyone. She came over and asked what we wanted to drink, and we all placed our beverage orders. She brought them over, but then—after 20 minutes—she never returned. Frustrated, I got up, and we left. My point is simply that there was only one waitress for far too many people. They really ought to hire at least one additional person for peak hours. Regrettably, I left without actually tasting the breakfast, even though the menu made it look very appealing. I hope that when I return, they will have hired someone else. Thank you; aside from this issue, everything else was very good. I don't blame the waitress, but rather the hotel management; by refusing to pay for an extra staff member, they caused such issues that I actually saw a couple of other guests lodging complaints right there at the hotel.

I liked the room—it was very clean—as well as the privacy and the quietness. Now, let's get down to business. Room service was available for breakfast, but the downside was that there was only one person to attend to all the tables; I believe the service would have been much better with more staff. I went to try and have breakfast, but the server simply couldn't keep up with everyone. She came over and asked what we wanted to drink, and we all placed our beverage orders. She brought them over, but then—after 20 minutes—she never returned. Frustrated, I got up, and we left. My point is simply that there was only one waitress for far too many people. They really ought to hire at least one additional person for peak hours. Regrettably, I left without actually tasting the breakfast, even though the menu made it look very appealing. I hope that when I return, they will have hired someone else. Thank you; aside from this issue, everything else was very good. I don't blame the waitress, but rather the hotel management; by refusing to pay for an extra staff member, they caused such issues that I actually saw a couple of other guests lodging complaints right there at the hotel.

Location None

None

Good

Great location if you are planning to attend a concert at nearby Wolf Trap Performing Arts Center.

Hotel was very clean and staff were very helpful.

Amenities were great and staff very accommodating. I’d definitely stay here again.

Great hotel, very clean and quiet

First hotel I have been in that appears to have a motion sensor for the AC. When not active, it goes from “cool” to just fan and when it’s 85+ degrees, no bueno!

Breakfast was amazing

Great property...well managed...I especially liked Hilton Transportation within the 2 mile radius. The staff was professional and accommodating. The hotel restaurant food was good.

Location was great for appointments early the next morning. Nothing.

Location was great for appointments early the next morning. Nothing.

Superb

Good parking

Superb

Exceptional

Very good

Our stay was great! We really appreciated the breakfast options offered at the restaurant in the lobby area. It was nice to have the option to park in the paid garage or for free on the street, right in front of the hotel. The beds were comfortable and the halls were quiet.

.

That was a big disappointment

No microwave The garage didn’t feel safe to me. No guard the lighting was not enough.

No microwave The garage didn’t feel safe to me. No guard the lighting was not enough.

Perfect location. Nice staff. Very clean and comfortable. No problems for parking.

Perfect location. Nice staff. Very clean and comfortable. No problems for parking.

Very good

I like the customer service and cleanliness of the hotel. The shower floor needs renovation or replacement.

Classic Hilton, clean and comfortable

Room clean! Garage parking easy

Exceptional

Disappointing

We didnt have one issue or complaint

Clean room, amazing staff

When I checked in at around 7pm, there was no one at the counter. It wasn’t too frustrating but it was strange to me there was no one at the front desk.

Everything the staff was amazing. Rooms were clean food was great. The bar area and our bartender Friday night was awesome. N/A

Everything the staff was amazing. Rooms were clean food was great. The bar area and our bartender Friday night was awesome. N/A

Exceptional

Staff was extremely polite and pleasant at the front desk. They were both very helpful and accommodating. N/a

Staff was extremely polite and pleasant at the front desk. They were both very helpful and accommodating. N/a

First issue was the hotel desk clerk who had such a thick accent it was difficult to understand what he was saying. Next was everything was pay as you go. Whatever is typically free for guests at other hotels this place charges you for--(parking, breakfast)

Location

Location

Clean room, friendly staff, safe

I was very impressed with the personalized welcome message on the TV screen when I entered the room.

Exceptional

Got the breakfast package but zero gluten free options, not even oatmeal!

Bathroom was dirty upon arrival even after room service came and serviced our room. Parking is horrible if you have a SUV and its not included. $15 per night to park your car in a underground garage but completely free to leave it in front of the hotel on the street. Staff did not have essentials available such as toothbrushes and toothpaste.

Parking kinda a hassle. Free on street which i got lucky found a great spot directly across from the hotel. I did early check in at 3pm but room wasn't ready. So i waited for 45 minutes finally asked wss it ready yet & was told no BUT they did offer a similar room asap which was great. Parking in garage IS $15 a day. I'd stay again.

All of the staff were wonderful! From check-in to breakfast to check-out. My only concern was the narrow exit for the parking garage. Fortunately, there was a sign warning about the narrowness. But angle by which we must approach the exit makes it difficult to clear the exit without scraping. I backed up a couple of times to try to get a better angle of approach. Fortunately, I had success making my way through but it was tight. If I stay here again, I will opt for street parking.

It was clean, quiet and convenient. However I received an extra charge and have tried to communicate many times and they don’t respond to messages in writing nor calls.

Very clean. The staff was very friendly. The price was great.

The room was clean and the people were nice. I liked the texting between the staff and me. It helped a few times during my stay. I also liked the secured parking.

The room was clean and the people were nice. I liked the texting between the staff and me. It helped a few times during my stay. I also liked the secured parking.

Not amenities as they provide basics only, room was comfortable though

Not amenities as they provide basics only, room was comfortable though

Yes

Yes

Cost and clean room

The bed was extremely hard and uncomfortable. I woke up sore after both nights.

The room was nice and clean

The room was nice and clean

Service by Lumina at front desk was pathetic.

Service by Lumina at front desk was pathetic.

Is very good

Is very good

The location was perfect for the occasion we were celebrating. The room was clean and comfy. The lukewarm reception of the front desk staff. They weren’t overtly rude, just not very friendly.

Good stay. Not friendly.

Everything met our expectations. Beds were comfy and good pillows. The proximity to Wolftrap was also perfect.

Everything met our expectations. Beds were comfy and good pillows. The proximity to Wolftrap was also perfect.

Very clean andcomfortable

Very clean andcomfortable

Upgrade on bathroom and lighting

Upgrade on bathroom and lighting

Fixtures in the bathroom needed updating, but otherwise we loved the hotel! Great details and amenities.

Fixtures in the bathroom needed updating, but otherwise we loved the hotel! Great details and amenities.

The microwave was broker , one of the reading lamps too

The microwave was broker , one of the reading lamps too

Clean room, helpful staff

Clean room, helpful staff

Clean

Clean

Nice, comfortable bed quiet hotel

Nice, comfortable bed quiet hotel

location was convenient Out bathroom was cracked, the breakfast not too many options to choose from

Clean room. Continental Breakfast included!! Hotels for way less money have them. No pool. Come on!

I could not log in because I was given someone else’s room. WiFi was not working The room was cold no heat. They said the technician could not come till morning. Absolutely horrified. Coming from so fine who stays slot at the Hilton. This should not happen.left a bad taste in my mouth.

I could not log in because I was given someone else’s room. WiFi was not working The room was cold no heat. They said the technician could not come till morning. Absolutely horrified. Coming from so fine who stays slot at the Hilton. This should not happen.left a bad taste in my mouth.

The room was not clean. The bathroom smelled like sewage. The door would close or lock unless it was lifted. Into place. The comforter was made oh knit and had a lot of strings pulled out. The comforter would not have been able to sell at a second hand store.

The room was not clean. The bathroom smelled like sewage. The door would close or lock unless it was lifted. Into place. The comforter was made oh knit and had a lot of strings pulled out. The comforter would not have been able to sell at a second hand store.

The hotel was quiet, and the room was clean and well maintained. Fatmir was exceptionally polite and professional, making me feel genuinely welcomed. This level of professionalism in the hotel industry is rare to find today.

The hotel was quiet, and the room was clean and well maintained. Fatmir was exceptionally polite and professional, making me feel genuinely welcomed. This level of professionalism in the hotel industry is rare to find today.

The staff was nice. It is outdated, needs a some updates. The TV was outdated and did not even offer steaming options to personal sites. There was some mold on the tub/shower. There was a digital thermostat that was hard to get regulated. A school trip was booked all around us and it was very loud and crazy for a few hours. would be great if a large group to try and isolate them; especially when the hotel not near full.

Very close where I needed to be and clean and reasonable

The staff was excellent and the room was spotless

The staff was excellent and the room was spotless

Charging for EVERY LITTLE thing if you aren't careful. Like FREE complimentary water in the room for their "rewards" members and in tiny print $3.00 for other guests, paying extra to park, all these little things add up.

Location

Nice place.

Nice place.

Clean and convenient Nothing

Clean rooms Great parking

Clean rooms Great parking

The room was clean and comfortable. $15/day parking is pretty reasonable given the street parking is scarce. My only issue is that there is no sliding door for the shower so you get wet with cold water when turning it on. Other than that, the room was very accommodating and the front desk staff is friendly and helpful.

The room was clean and comfortable. $15/day parking is pretty reasonable given the street parking is scarce. My only issue is that there is no sliding door for the shower so you get wet with cold water when turning it on. Other than that, the room was very accommodating and the front desk staff is friendly and helpful.

Everything, it was really clean, comfortable, amazing beds, great location 20 minutes out of DC, staff was extremely friendly and helpful! Special thanks to Twinkle, Veronica and Tahmazi No complaints

The staff were so friendly and helpful. Hotel was clean and price range was w Parking area

I went to have surgery near your location booked my room. Shower floor was broken sharp chunks on the floor!!!! Vent didnt work. 2 nights blown ..... i has surgery what if i fell!!!!

I went to have surgery near your location booked my room. Shower floor was broken sharp chunks on the floor!!!! Vent didnt work. 2 nights blown ..... i has surgery what if i fell!!!!

Need better quality toilet paper for a Hilton.

Need better quality toilet paper for a Hilton.

Breakfast service was very slow; tables that sat after us were served way sooner

Breakfast service was very slow; tables that sat after us were served way sooner

Friendly staff, clean rooms

Friendly staff, clean rooms

Great

Great

Rooms were clean and staff very friendly

Rooms were clean and staff very friendly

There was no free breakfast! The laundry was convenient! I told the front desk guy about a loosely hanging branch near vehicles and he immediately got defensive and said " We're not responsible"!! Appalled by the response!

There was no free breakfast! The laundry was convenient! I told the front desk guy about a loosely hanging branch near vehicles and he immediately got defensive and said " We're not responsible"!! Appalled by the response!

Perfect

Perfect

Great

Great

Amazing customer service

Amazing customer service

Nice location to freeways and restaurants.

Nice location to freeways and restaurants.

The staff was great. The location was sort of tucked into some industrial type spots, and some of the surrounding area wasn't great. The shower/tub was a bit aged, but other than that the room was nice. Overall a positive experience.

The staff was great. The location was sort of tucked into some industrial type spots, and some of the surrounding area wasn't great. The shower/tub was a bit aged, but other than that the room was nice. Overall a positive experience.

Room bathroom was dirty, I was in the bed when I noticed a roach, the room next to my room was really loud, I ask at the lobby if maybe they can switch me to another room but they told me that there was not rooms available, so I end up returning the room at 2:30 am i only expend like 2 hours and I left, I ask for a refund but they didn’t help me

Room bathroom was dirty, I was in the bed when I noticed a roach, the room next to my room was really loud, I ask at the lobby if maybe they can switch me to another room but they told me that there was not rooms available, so I end up returning the room at 2:30 am i only expend like 2 hours and I left, I ask for a refund but they didn’t help me

Staff was super friendly.

Staff was super friendly.

Great and GREAT WARM FELT thank you to Fahtmir and the rep who checked me out this morning💪🙏💪

Great and GREAT WARM FELT thank you to Fahtmir and the rep who checked me out this morning💪🙏💪

Staff was friendly and helpful. room was clean and spacious.

Staff was friendly and helpful. room was clean and spacious.

Everything was clean. Staff was super friendly.

Everything was clean. Staff was super friendly.

Bar was ok

Bar was ok

Great!

Great!

Old property. AC not the best.

Old property. AC not the best.

Wonderful stay!

Wonderful stay!

The food in the restaurant bar in the hotel was great and so was the service made eating out much easier.

The food in the restaurant bar in the hotel was great and so was the service made eating out much easier.

Everything was great

Everything was great

They charge for parking

They charge for parking

Transfers from the hotel within three miles made it easy for us to get to nearby places.

Transfers from the hotel within three miles made it easy for us to get to nearby places.

Nice

Nice

It was close to our Concert Venue, so catching an uber was fast and easy. However our room was not ready by check in time. We had to wait over an hour and a half before being told they still didn’t have service to prepare our room. We ended up getting a double queen instead of the King we reserved. 😞

It was close to our Concert Venue, so catching an uber was fast and easy. However our room was not ready by check in time. We had to wait over an hour and a half before being told they still didn’t have service to prepare our room. We ended up getting a double queen instead of the King we reserved. 😞

lower price on garage parking.

lower price on garage parking.

Great stay and comfortable and hotel was great and clean

Great stay and comfortable and hotel was great and clean

NO hot water in the shower! You get dial up speed internet for free, or pay for “normal” WiFi

NO hot water in the shower! You get dial up speed internet for free, or pay for “normal” WiFi

Limited dining, hot water for showers was not available if you showered after 6 in the morning.

Limited dining, hot water for showers was not available if you showered after 6 in the morning.

Great stay!

Great stay!

Great hotel, staff are awesome!

Great hotel, staff are awesome!

Na

Na

It was great to sleep awesome i love it but need to change policy to parking cost 50$ per day, it cost a lot minimum 10$ day or 15$, it was supposed free wifi well it wasn’t free wifi, I this free WiFi but if you want speed wifi cost 8$ geez that mean pay more, only for sleep one day, should need to get parking free inside hotel, free speed wifi, all staff member was nice, no a problem, great service but need to update like free parking garage, and free high speed wifi, even not expensive hotel get free high speed wifi free and free parking, they give to you like something you can parking in the hotel and never get tow your car at night, so should need to change parking and never pay 50$ per night, geez even DC parking for all day cost like that min cost 25$ if is busy and in not busy day cost 15$, so guys need to get free high speed wifi and free parking, that is the reason we pay it more

It was great to sleep awesome i love it but need to change policy to parking cost 50$ per day, it cost a lot minimum 10$ day or 15$, it was supposed free wifi well it wasn’t free wifi, I this free WiFi but if you want speed wifi cost 8$ geez that mean pay more, only for sleep one day, should need to get parking free inside hotel, free speed wifi, all staff member was nice, no a problem, great service but need to update like free parking garage, and free high speed wifi, even not expensive hotel get free high speed wifi free and free parking, they give to you like something you can parking in the hotel and never get tow your car at night, so should need to change parking and never pay 50$ per night, geez even DC parking for all day cost like that min cost 25$ if is busy and in not busy day cost 15$, so guys need to get free high speed wifi and free parking, that is the reason we pay it more

Nice and clean comfy room

Nice and clean comfy room

The room was clean but not what I was expecting from a Hilton hotel. The shower floor had paint chilling all around it and the comforter on the bed had so many loose strings it looked like it should be replaced for sure.

The room was clean but not what I was expecting from a Hilton hotel. The shower floor had paint chilling all around it and the comforter on the bed had so many loose strings it looked like it should be replaced for sure.

Great staff and clean.

Great staff and clean.

Nice hotel convenient to Wolf Trap.

Nice hotel convenient to Wolf Trap.

Great hotel and amenities. The shuttle was super convenient to get back and forth from the metro station. Staff was friendly and attentive.

Great hotel and amenities. The shuttle was super convenient to get back and forth from the metro station. Staff was friendly and attentive.

Good price

Good price

Nice elegant hotel to stay. I loved it and would recommend to others. I would stay again for another visit.

Nice elegant hotel to stay. I loved it and would recommend to others. I would stay again for another visit.

The water pressure at the hotel was horrible. After two showers water went cold.

The water pressure at the hotel was horrible. After two showers water went cold.

Had pre- asked for room with wheelchair access close to the elevator. Checked in at required 3pm, and they obviously hadn’t even considered my request. Room on 7 th floor at end of hall. Parked in garage & got my wheel chair. Access to elevator was restricted by small ledge in doorway that created problem for my wheelchair. Front desk unsympathetic. I will look elsewhere next time.

Had pre- asked for room with wheelchair access close to the elevator. Checked in at required 3pm, and they obviously hadn’t even considered my request. Room on 7 th floor at end of hall. Parked in garage & got my wheel chair. Access to elevator was restricted by small ledge in doorway that created problem for my wheelchair. Front desk unsympathetic. I will look elsewhere next time.

Nice quiet location, safe keyed entry to elevator nice but everything in hotel had a fee to it. Sulphur smell in bathroom like pipes were clogged slow draining sink.

Nice quiet location, safe keyed entry to elevator nice but everything in hotel had a fee to it. Sulphur smell in bathroom like pipes were clogged slow draining sink.

Overall, it was a pleasant experience. Street parking is available. This is in a safe area. I will definitely stay here again.

Overall, it was a pleasant experience. Street parking is available. This is in a safe area. I will definitely stay here again.

I love it

I love it

It was great hotel for the price.

It was great hotel for the price.

All good!

All good!

Close to metro station and food square.

Close to metro station and food square.

Great stay—thanks!

Great stay—thanks!

The parking is not free and the front desk operator told me your car will not fit on our parking. What a mess is that hotel.

The parking is not free and the front desk operator told me your car will not fit on our parking. What a mess is that hotel.

Thank you!!! :) pawel gajer

Thank you!!! :) pawel gajer

Clean property; helpful staff

Clean property; helpful staff

Customer service.

Customer service.

Just an average stay - but fine for one night.

Just an average stay - but fine for one night.

Front desk staff member was very friendly, professional and extremely helpful. This was my first time attending a concert at Wolf Trap and the desk attendant was very helpful with directions on how to get there.

Front desk staff member was very friendly, professional and extremely helpful. This was my first time attending a concert at Wolf Trap and the desk attendant was very helpful with directions on how to get there.

Perfection

Perfection

The staff was friendly, check in was easy & the bed was comfortable.

Nice—quiet and clean room. Couldn’t figure out how to get the room cooler though. Set the thermostat on 65 but it seemed to just run the fan all night. Great coffee in the lobby every morning!

Paid the extra fee at check in which should have consisted of snacks and drinks being in the room and there was nothing. I will be reaching out to get a refund since those items were not available.

Toilet needed work. The seat was loose and the toilet would run sometimes.

Super quiet - which is what I needed. Bar food was ok, only a short walk from the metro. Breakfast choices very limited.

Check in was smooth

I liked the walkability. Locate was private. It felt like a retreat.

It was okay…close to Tyson’s shopping mall and located in quiet area

Our room was clean and comfortable and a warm welcome at checkin. I highly recommend this hotel.

i had a great stay

Painless and professional!

No maid service despite 4 nights stay. Trash was piling up. Had to request for new towels and refills on body wash.

Recommend!

We wound up not staying at this Hilton - saw reviews referring to problems with roaches and decided against it.

Great hotel

Everything was fantastic except parking is limited. But I definitely would stay there again. The only recommendation I would have is to maybe have coffee and tea out in the lobby at all times. Other than that it’s very clean and staff were very friendly.

Caution for additional charges of water bottles and parking.

Parking in the garage was an extra fee, but I was able to find parking within 2 blocks each night. There was also a washing machine and dryer available which was great to clean the uniform each night.

We came into town last minute due to a family emergency. Its so hard to find hotels that are big dog friendly. Each front desk staff member was extremely welcoming and nice. Even though we were 20-30mins away from family I would book this hotel each time. Thanks for being one less thing to worry about

I am sorry that I must write this review but I have tried to contact hotel management about these issues, unsuccessfully. I was told that a manager would be calling me but no call as of today. Firstly, the front desk attendant appeared uninterested or asleep upon my first day's arrival. The second who attempted to help me upon leaving was GREAT. He was very engaged and sincerely wanted to help. However, he said that he spoke with his manager who would be calling me and would not be charging me for the stay... The hotel humidity was so low, I could not generate any vapor in the air after 30 minutes running a scalding hot shower. This dryness exacerbated a nose and sinus irritation from 1st room's air quality. I was given another room, which failed to be an improvement, as I believed, it was a system problem with the hotel HVAC... I tried to cope but finally was forced to leave - becoming increasingly worse, the longer I remained in the room. I have strategically chosen Hilton when I travel domestically and internationally, due to their typically more reliable brand. However, my symptoms only began to improve upon exiting this hotel. THE LARGER ISSUE was the Hotel Parking garage that I was forced to pay additional charges for, due to unavailable street parking: This garage is not compliant with VA specs and Regs - DO NOT ENTER IT UNLESS YOU ARE DRIVING A BICYCLE OR A COMPACT CAR!!! There is only 1 exit -1/2 the size of the entrance! My vehicle was damaged trying to exit...!

Nothing

I made a call for an early check in, and they agreed if you come after 12 pm there will no early check in fee. And once I arrived to the hotel the front desk guy I think his name was “Fatah” something like that. He was arguing that it’s early to check in, so anyhow He still manage to charge me the early fee, even though I called and verified it and he was the one that verified it

when we first arrived they gave our room away. The room they gave us was next to elevator that would make loud noises as their elevator needs maintenance. The tub will have a bad slow drain . Blood on a sheet under the mattress .Should have took pictures. room 508 blood left bed. They lied about free wifi as they would offer enough to read emails but not to stream. Just in all not happy to pay more than i should for valentines and didn't get the experience I wanted . I went to expedia express my feelings and all they could do is credit for 25 for next use but i dont see and honestly dont know if i would try your service again and would tell people to go straight to a source than use your service because hotel like hilton Garden will give there rooms to members when guest like me reserved and payed ahead of time using your service !!!!! sadly upset

No hot water

Convenient location.

Excellent service and cleanliness!

Comfortable bed and quiet room.frendly staff

It was great

The room was great. One thing is that the drain in the shower was draining snowly so you take take a shower you stand in a puddle a few inches deep.

AC. Unit made loud noise i could not sleep

T

The hotel in general is good for all employees cooperating and their treatment is excellent. You need a car to move

Parking in the garage is not necessary and we didn't. There is free street parking. We will be seeking a $15 refund from Expedia.

The staff refused to honor a cancellation due to the snow storm in DC when all travel was halted.

It was pleasant stay overall.

I loved it!

Great

However, on the second night, the people staying in the conjoining room next to ours were very loud. We could hear people yelling and turning up the TV to the highest setting at 3 AM. I woke up and could not fall back asleep due to all of the commotion. Not sure if this is because the walls are thin or what.

Everything was good- the only hiccup was that we arrived on Christmas Day and the receptionist was not very friendly.

Person at the counter was mean, I was in the line and I saw how she treated the person in front of me, and when it was my turn she was the same, so, that means she is always like that, usually the persons at the counter are the most courteous, and when i was checking out 4 hours later, she said I can't check you out 'til tomorrow, 1st time somebody says to me that they can't check you out. I just told her "do it tomorrow" and left the hotel, it's a nice and clean hotel but with this person everything is bad.

Calm hotel experience.

I could hear people talk from my room.

Secure Garage

Clean

Our room is very clean

Did not receive housekeeping so had no coffee for the morning. Went to front desk and they did not have any to provide. Hotel charges extra for literally everything and advertises amenities they don’t have. Cleanliness and condition just ok. Shuttle service was the best thing about the hotel. Really not deserving of a Hilton brand name and more in line with a comfort inn. Luckily it was cheap. Not terrible but would not choose this hotel again.

Only complaint was the shower was lukewarm

Not as clean and charged for water that never used. Take picture as you check out.

Staff attention was not good

The pillows were awful!

Bad internet

After checking in (in 2nd floor) the room was terrible: broken light fixtures, loud A/C, broken fridge, etc. Went to the front desk to complain and ask for a different room and I was told by the person that it was not her problem anymore because she was clocking out. I was not up for waiting until next person came, since it was late at night I was traveling the whole day. Next day after coming from all day outside around the city. We come in to find out there is a very loud party in the first floor. When I went to front desk to complain, the same person that checked me in the night before told me nobody was checking in in the that floor!! I argued with her that was not correct and I wanted another room. The manager came, only to make things worse, she was drunk! when I complained about the situation, she threatened me to check me out and put me out of the hotel, and with calling the police on me!!! I actually encouraged her to do that but suddenly she didn’t do it and decided to just change us to another room. The party was their own Christmas party!! The only cordial person in the whole hotel was the security guy, who actually went to talk to the manager, right after she came back saying they changed my room and they were going to wave the pet and parking fees (which they did NOT do!!). She offered me free breakfast, but obviously after this experience I did not take. WORST EXPERIENCE!

Maryam is running this place all alone, keys aren’t working for rooms, she’s taking everyone to their room as they arrive. Everything else was great, but I felt so bad for her, she is so sweet yet so burnt out.

Otherwise friendly and comfortable

Forgot wake up call. Breakfast: coffee like water, waffle rubbery, no black tea. Didn't make up room. Tried to charge for breakfast although included in room.

It was average