Best Western Plus Boomtown Casino Hotel

Everything was fine however it took a while to figure out the layout of the ply

Room was spacious. Poor lighting especially for an interior room with no natural light. Bathroom was small but clean. No in room safe. For a “resort” property I expect 24/7 eatery or room service. This is just a casino with hotel. It is not a resort. The Steakhouse was pretty good. Casino reeks of smoke. Staff was friendly and obviously a lot of regulars. I was just breaking up a long drive. If it was my destination I would have been disappointed. My car was still there in the morning so all good. It must be under upgraded as the food court and conference rooms were full of mattresses. Hopefully upgraded bedding and pillows too.

The room was very clean but the lighting was very low. The staff was excellent and very accommodating. The casino was very clean, great band playing, slots were a little tight but in general it was a very nice stay. Mel's was amazing and we had excellent servers both times we went in.

Pleasant

.

No convenience store

Nice clean room, helpful staff. I'd definitely stay here again

Exceptional

Very good

Prefer to not be on the I-80 fwy side! Didn’t get good sleep at all. Vending machine was somewhat empty in the 3rd floor by elevator. The Deli was great for food. Service was very good! Hopefully this will still be my go to spot on my travels.

booked the wrong nite - sunday instead of saturday and paid insurance for cancel and when I requested cancel said it was non refundable - so basically I had to book saturday nite there . hotel was great - expedia not so much!!!!

Good

Very good

I had to ask for the coffee to be restocked and the trash emptied. Getting to our room was a choir. Had to walk through a smoke filled casino with luggage, ice chest, and other travel items. Only one elevator, our room was at the opposite end from the elevator. Parking was not convenient. We ate at the restaurant on site and it was a nice breakfast.

Indoor pool Rooms were very small

Did not have travel to eat. The rooms were not worth the price.

Hotel was ok I probably won’t stay here again being that it’s so far from all stores and restaurants. I stayed here only for a few days for basketball tournaments. Room was clean and staff was friendly. If you need your room serviced you have to wait until after 9am.

The service was excellent. We called a few times for various things in our room and it was no longer than three or four minutes before they showed up.

The cleanliness of the room was great and the comfort as well. Loved the staff they were sweet and helpful. The wifi sucked. Couldn't cast our phones to the tv. THE TV WASN'T EVEN CONNECTED TO THE WIFI NOR COULD IT CONNECT TO THE WIFE. Somebody came to the room to "fix" it, but he didn't eeven know how to fix it. "I don't even know how to work my phone" he said.

The cleanliness of the room was great and the comfort as well. Loved the staff they were sweet and helpful. The wifi sucked. Couldn't cast our phones to the tv. THE TV WASN'T EVEN CONNECTED TO THE WIFI NOR COULD IT CONNECT TO THE WIFE. Somebody came to the room to "fix" it, but he didn't eeven know how to fix it. "I don't even know how to work my phone" he said.

The service was excellent. We called a few times for various things in our room and it was no longer than three or four minutes before they showed up.

Good stay

Very good

Modern updated features and fixtures User friendly hooks, cabinets, lights etc. deep sink for washing was very helpful Rain shower shower head worked perfectly New clean carpeting throughout

Super nice!

Very good

Clean room

No closer parking. Really far to walk up to the rooms

Bad

Nice facility No closer parking. Really far to walk up to the rooms

&&&

There was blood on the base of toilet

Nice casino experience putting aside hotel issures

We loved the pool all tho the room was very cold kind of felt like we were outside swimming. I payed for a room with a view. My view was the other building and ac units!

I want to try to be fair because it is a casino but the hotel is so poorly access designed. This is no fault of the casino workers or quality of the hotel itself rather it is a facility design issue. Parking and hotel access is horrible. Parking is across a street with no marked crosswalk or waking path. Then you enter casino area to get to check-in desk. After check-in you must then walk through casino with luggage in hand or on a wheel cart. In other words there is no close hotel entrance to drop passengers or luggage. Totally riduculous facility layout design. Nice casino experience putting aside hotel issures

We loved the pool all tho the room was very cold kind of felt like we were outside swimming. I payed for a room with a view. My view was the other building and ac units!

Room was clean. Bed was hard. Shower water temp was warm, would not get hotter. The climate control unit was loud when it came on and was running. Check-in and check-out was easy. Casino has the usual cigarette small. Staff was very friendly and helpful.

Exceptional

Lots of dogs staying there. My little male chihuahua fell in love several times. Main floor staff can be pretty rude. One of the check-in staff was yelling at people to hurry up. I personally dealt with a desk clerk who was very professional.

Lots of dogs staying there. My little male chihuahua fell in love several times. Main floor staff can be pretty rude. One of the check-in staff was yelling at people to hurry up. I personally dealt with a desk clerk who was very professional.

It’s a lovely property. No breakfast included but they have a great restaurant called Mel’s with super friendly staff. Room rate very reasonable.

Everything was excellent. Very nice clean rooms. Very helpful staff. Was only there for one night in way on home but will definitely be back when in the area. No need to change anything.

Superb

Restaurants and entertainment around Small elevator Limited staff on petts coffee

Exceptional

Restaurants and entertainment around Small elevator Limited staff on petts coffee

Clean room, nice dining options, affordable price.

Very good

Friendly always helpful and about customer service

Exceptional

Staff was wonderful

Clean room, kind staff. Just had to close curtains since we were right by the pool

Pleasant

Very good

Nicely remodeled room. Very quiet, clean. We will be back. Thanks, Well like all casino hotels the smoke on the casino floor stank. But we spent very little time there.

Nicely remodeled room. Very quiet, clean. We will be back. Thanks, Well like all casino hotels the smoke on the casino floor stank. But we spent very little time there.

Exceptional

Very good

Very good

Loved this hotel. The staff was excellent the room spotless.

Was perfect, friendly staff

Very convenient. Not crowded. Good music. The room was very comfortable with everything I needed. Breakfast at Mel’s diner was just right. Fun at the arcade. Peet’s offers delicious pastries. I will be back.

How kid friendly they are and the security placement of the pool area The rooms and restrooms are quite small

How kid friendly they are and the security placement of the pool area The rooms and restrooms are quite small

The steakhouse is excellent, we had a king suite and it was beautiful, staff is extremely helpful and kind.

People are nice

Here are things that detracted from our stay. First, before even entering the building, the smell of cigarette smoke was very strong and worse in the lobby. When registering, we were told the way to our room was through the casino. I asked if there were any other way because the smoke makes me ill and I was told there was not. This was upsetting since we were staying for 5 nights. We had family members checking in two days later and asked if they could be given a room near ours. We were told no because 1) they were only placing guests in the South Tower that day and we were in the North Tower and 2) the hotel was fully booked. This was disappointing and meant more treks through the Casino. I even asked a couple other employees if there were a way in to the hotel that wasn’t through the Casino. All said “no”. The day before we checked out, I discovered there were at least 2 entrances that did NOT require walking through the smoke-filled Casino. One is the entrance for Peet’s Coffee around back and right next to the South Tower elevator. The other is right of the lobby entrance. You pass by meeting rooms and get to the North Tower elevators without going through the Casino. Why would no one tell me this? I suspect they’re trained not to. That way more people funnel through the Casino and spend their money.

Awesome place lots to do great location for family stays and kids. There is a video game arcade place with some small rides for the kids. Food was pretty good. Smelled like cigarettes but that's a casino. Restaurant was expensive but once again that's a casino. They didn't clean the room very well because there was dog food on the floor.

Awesome place lots to do great location for family stays and kids. There is a video game arcade place with some small rides for the kids. Food was pretty good. Smelled like cigarettes but that's a casino. Restaurant was expensive but once again that's a casino. They didn't clean the room very well because there was dog food on the floor.

Easily to get to Nothing

Easily to get to Nothing

Friendly staff. One of the elevators was not working. I'm sure they are going to get it fixed.

Didn’t have breakfast. Also room 2175 beds were so hard and they were out of extra pillows. But other then that staff great clean and family environment for a casino.

One of the elevators was not working. I'm sure they are going to get it fixed.

Staff was fantastic. Non smoking room smelled smoky. Rom had a huge fan or compressor right outside the window and it ran all night. NOT ABLE TO SLEEP AT ALL. TERRIBLE SITUATION. Also not happy because we were led through ads, etc to believe this was a Best Western. Doesn't even come close to a Best Western. Just anothe smoky casino operation where they drag you through all the casino to get to registration, and drag you another way through the casino to get to elevators. Being in our 80's, disabled, this did not work for us. If you want a hotel with a casino in it, this is your place. If you want a quality Best Western Hotel, THIS IS NOT IT. Also hate this RESORT FEE business for items the normal traveler never uses. OK for a resort casino (THIS IS NO BLANKING RESORT), BUT NOT FOR A BEST WESTERN HOTEL.

The room was huge. It was facing the trash and on the other side the highway. The location of the room and noise of the highway.

The rooms are very nice. But the smoke at Boomtown lingers. It's built into the walls in the halls at this point. Place served our purpose just fine, but my lungs felt like I'd been to an old casino from back in the day. Smokey conditions

Another major concern was housekeeping. Our room was not serviced daily, and we were not provided with fresh towels each day, which is something guests should be able to expect during their stay. To make matters worse, the front desk staff was rude and unhelpful when we brought these concerns to their attention. Customer service goes a long way, and unfortunately that was lacking during our visit. Overall, this stay did not meet expectations, and I would not choose to stay here again unless major improvements are made.

Clean, quiet rooms.

Location with restaurants and gambling, things to do all in one place. The bed was comfortable. The room above us had children and they ran and jumped to late in the night. Was right next to swimming pool that had lights that stayed on all night couldn’t black that out.

n/a

the gal that helped us checking in was same gal that checked us out. she seemed like she didn't care about much. the room with a view included cinder blocks a ladder, traffic cones and bicycle. the room was clean.

Clean room and nice stop over on the trip. Thank you!

Best restaurant (Mel’s) A little loud upstairs from our room

The front staff was rather rude and not welcoming during my time there. They also provided a room to me that was supposed to be “out of order” Due to plumbing issues, and wasn’t comped for it.

Just passing through from Arches and needed a place to crash. The ground floor casino smells of cigarette smoke and despair. The place is maze like and hard to find the rooms. The pool was closed for renovations so call ahead if that's an amenitie you're hoping for. Hotels.com says you're paying the resort fee, but you will be charged the fee at registration no matter what. The staff are nice. I'm sad for their lungs and health.

We had our window actually looking into the indoor pool area, weird.

Laundry room not in hotel

Our room was not serviced the entire 3 days

They put us in a room right next to the pool. That was our view. An indoor pool! And it was so loud. There were bright lights all around the pool so it was hard to sleep. Not many food choices and the arcade machines stole my son’s money.

Nothing great but it will work

-Nice rooms. -Friendly and helpful staff. -Plenty of room for parking. -Love how it doesn't have the overwhelming cigarette smoke smell like.other casinos.

The pool was closed because someone took a dump in it. There was no hot water for showers. I canceled the second night stay and still haven't received my deposit or credit for the canceled night. Guest services was not helpful at all

Nice staff, clean rooms, well maintained facility, but long way to rooms from parking and too much smoke from the casino. It’s a great place for a dedicated gambler.

The chicken fried steak was no fresh. My room was cleaned only once. Too much smoke smell. Pool closed too soon.

Garbage in room was not cleaned out for the 3 days I was there

No craps table. Only one working elevator at north tower. Many, many out of order signs on vending machines, games, however, not one out of order sign on the elevator that wasn't working..

Comfortable bed Room smelled like smoke and I was on the third floor. No extra roll of toilet paper.

Hotel room was clean and rooms seem like they have been updated. The gaming at boomtown is great, a good variety of games. I wish there were more food choices. Mel's was not up to par.

Disappointed in NO complimentary breakfast.

It was very relaxing place and loved the area - we will stay here again

Clean rooms, they looked updated, Staff were all super nice and very friendly and helpful. Casino was great, lots of new games, all tables opened just a little smokey.

Coffee maker didn’t work, tv remote was missing had to call housekeeping, bathroom was a little on the small side

Clean. Nice resort

Thanks!

Todo bien

Water didn’t get as hot as I hoped and the maids didn’t clean and bring towels. Other than that it was a great stay. Also if you leave early for work nothing is open to grab food or coffee.

Excellent out of downtown location with gambling and all the fun. Good price

Clean rooms

It was a great experience

I had a view of the indoor pool. Did not have a Mountain View, but there are plenty of mountains surrounding it.

several time ask them clean the sheet they keep me going up down to lobby request change sheet because was sick finally they change room after 3th or 4th time request sheet change. Next day went down stair ask if it written down change sheet in this room she stated yes. Went back to room it was clean. so I want to sleep feeling worst turn cover over and they were same sheet. because I mark sheet with eye shadow and it was still there. went down stair told them and also drop apple powder on floor and still there too. day i left ask for my check invoice he give to me and i ask for policy information because desk manager stated you need have request room service before. that it on check in with sign in and on policy too. this information is not on invoice stating that as I requested that copy, no look at check in request it not there and so desk person with back get print of policy. than owner came out told me it can not be print. so i told him I'll call corp. office and to go head I'll get me because own this hotel. he was mad and shout out in front customer. than he told me get out several time and call security guard on me and than i just walk out calmly with guard. i did shout or refuse to leave. wait out side for son to get there. he also stated that I yell at his worker with ask change sheet . I think if that was case i would of been talk to or ask to leave. also asking me to get out of hotel he should took to other room calmly. his name is (dave) also call chase

no view from my room. all good just the same

This place was an excellent place to stay. Staff was awesome and room was clean and pet friendly. We will keep this in mind for future travels. Highly recommend!

Front desk staff is not professional nor polite. The kept lying about room status and some other key information. Will never come back.

Front desk staff is not professional nor polite. The kept lying about room status and some other key information. Will never come back.

The room

The room

Very clean. Wish they had more parking though.

Very clean. Wish they had more parking though.

Yes, was really great!!!!

Yes, was really great!!!!

Though we booked a suite, the rooms were still very basic. Restaurant was not bad, but not great.

Though we booked a suite, the rooms were still very basic. Restaurant was not bad, but not great.

Bathroom is nice and bright.

Bathroom is nice and bright.

Clean, nicely decorated room and friendly check in staff.

Clean, nicely decorated room and friendly check in staff.

I got stuck in the snow storm and booked the last minute. The room and the staff were great. I appreciated the hospitality.

I got stuck in the snow storm and booked the last minute. The room and the staff were great. I appreciated the hospitality.

It was clean and everyone was super nice. Found out the place is VERY pet friendly too.

It was clean and everyone was super nice. Found out the place is VERY pet friendly too.

Room really smelled like the bathroom. We got a mountain view but couldnt open the shades due to the headlights of the departing traffic from the truck stop across the street pointed directly into our window. (Level with). Bed was nice. Staff curtious. The yound girl at the coffee shop ( petes) must of been having a bad morning. Not friendly. The steakhouse was amazing. The service and food perfection!

Room really smelled like the bathroom. We got a mountain view but couldnt open the shades due to the headlights of the departing traffic from the truck stop across the street pointed directly into our window. (Level with). Bed was nice. Staff curtious. The yound girl at the coffee shop ( petes) must of been having a bad morning. Not friendly. The steakhouse was amazing. The service and food perfection!

Checked in for the Super Bowl event. Dropped my bags in the room and attended the event. When I returned to the room at 10:30 at night, I noticed the bathroom sink had some stuff on the bottom of the bowl like it hadn't been cleaned. Later when I used it, it wouldn't drain. I get it, stoppages happen, but it appears that the cleaners left it in this condition without calling maintenance to remedy the situation and left it for the future guest.

Checked in for the Super Bowl event. Dropped my bags in the room and attended the event. When I returned to the room at 10:30 at night, I noticed the bathroom sink had some stuff on the bottom of the bowl like it hadn't been cleaned. Later when I used it, it wouldn't drain. I get it, stoppages happen, but it appears that the cleaners left it in this condition without calling maintenance to remedy the situation and left it for the future guest.

South Tower I had 2 rooms No a/c in either room not working 76 degrees or hotter in February and the only window leads to an indoor pool no outside air and if you open window chlorine gas fills your rooom. Rooms look to be recently remodeled by an unqualified contractor. Looks worse than before and I have stayed multiple years in boomtown. I worked commercial construction in SF for 35 years and from what I saw remodel wise looks to be an accident waiting to happen with rooms under construction left open all night with children able to access and plumbing fixtures left in hallway (American Standard) bowls and tanks. First night was north tower which seemed better but second thru 4 night we were put in south tower. We were able to stay 2 of the 3 nights I paid for but left a day early losing money on 1 night for 2 rooms and lift tickets at Northstar. We didn’t bother with complaints to the staff. I doubt the staff has anything to do with the construction issues but construction in an occupied hotel is very difficult speaking from experience. Final word, you’d be better to wait until completion before booking a room but if the rooms I paid for were already remodeled which we were told they were you’d be better to go elsewhere because it’s been done by hacks.

South Tower I had 2 rooms No a/c in either room not working 76 degrees or hotter in February and the only window leads to an indoor pool no outside air and if you open window chlorine gas fills your rooom. Rooms look to be recently remodeled by an unqualified contractor. Looks worse than before and I have stayed multiple years in boomtown. I worked commercial construction in SF for 35 years and from what I saw remodel wise looks to be an accident waiting to happen with rooms under construction left open all night with children able to access and plumbing fixtures left in hallway (American Standard) bowls and tanks. First night was north tower which seemed better but second thru 4 night we were put in south tower. We were able to stay 2 of the 3 nights I paid for but left a day early losing money on 1 night for 2 rooms and lift tickets at Northstar. We didn’t bother with complaints to the staff. I doubt the staff has anything to do with the construction issues but construction in an occupied hotel is very difficult speaking from experience. Final word, you’d be better to wait until completion before booking a room but if the rooms I paid for were already remodeled which we were told they were you’d be better to go elsewhere because it’s been done by hacks.

Yes

Yes

Construction happening and room and hall smelled like paint. Locked out of the room multiple times last day and staff was very rude and unhelpful. Your key shouldn’t deactivate u til you check out. Garbage hotel

Construction happening and room and hall smelled like paint. Locked out of the room multiple times last day and staff was very rude and unhelpful. Your key shouldn’t deactivate u til you check out. Garbage hotel

Things have gone downhill since last year. I have stayed here multiple times as an economical alternative to ski lodging in Truckee. It's just 20 to 30 minutes away. Unfortunately, the wifi did not work, the pool and gym were closed for extensive remodeling, the carpet in my room was very wet (like soak your socks wet) near the coffee pot, and there was a loud family next door. Disappointing and maybe its not worth saving the money.

Things have gone downhill since last year. I have stayed here multiple times as an economical alternative to ski lodging in Truckee. It's just 20 to 30 minutes away. Unfortunately, the wifi did not work, the pool and gym were closed for extensive remodeling, the carpet in my room was very wet (like soak your socks wet) near the coffee pot, and there was a loud family next door. Disappointing and maybe its not worth saving the money.

check in was smooth.

check in was smooth.

Great room.

Great room.

Stay away. Misleading advertising. After I checked in - I discovered the pool not operating and heavy smoke in room. I had left and now they refuse to reimburse. Beware.

Stay away. Misleading advertising. After I checked in - I discovered the pool not operating and heavy smoke in room. I had left and now they refuse to reimburse. Beware.

The older gentleman with a white beard that checked us in wasn't personable at all. Other than the check in, everything else was great. The room was clean and the beds were comfortable.

The older gentleman with a white beard that checked us in wasn't personable at all. Other than the check in, everything else was great. The room was clean and the beds were comfortable.

Staff was hospitable upon arrival, Room was updated and clean. Also...Hotel offered Semi Big Truck with Trailer Parking which was important to us because we were OTR working. Truck parking accommodated several Trucks & only approximately 300 feet from main entrance to Hotel/Casino. Also security patrolling grounds.

Staff was hospitable upon arrival, Room was updated and clean. Also...Hotel offered Semi Big Truck with Trailer Parking which was important to us because we were OTR working. Truck parking accommodated several Trucks & only approximately 300 feet from main entrance to Hotel/Casino. Also security patrolling grounds.

Nice stay

Nice stay

The room was comfortable but the problem was the service. We came back to my room finding that wasn't clean, no towels and we asked reception twice for our room to be serviced but it didn't happen. Other than that it was great.

The room was comfortable but the problem was the service. We came back to my room finding that wasn't clean, no towels and we asked reception twice for our room to be serviced but it didn't happen. Other than that it was great.

The friendliness of all the staff

The friendliness of all the staff

Didn’t offer no breakfast

Didn’t offer no breakfast

We enjoyed our overnight at Boomtown as part of a larger road trip over Thanksgiving week. I've passed Boomtown dozens of times in my life driving on interstate 80, and was always curious and intrigued as it has a lot of exterior character and just looks like a fun place from the freeway. We appreciated that the resort was pet-friendly. and dinner at Mel's was a fun experience with the cool retro vibe and 50's nostalgia. The room was spacious and clean.

We enjoyed our overnight at Boomtown as part of a larger road trip over Thanksgiving week. I've passed Boomtown dozens of times in my life driving on interstate 80, and was always curious and intrigued as it has a lot of exterior character and just looks like a fun place from the freeway. We appreciated that the resort was pet-friendly. and dinner at Mel's was a fun experience with the cool retro vibe and 50's nostalgia. The room was spacious and clean.

Quick and easy

Quick and easy

Customers service suck badly complaining about me getting water bottle when it’s only 6 small water bottle. house keeping really suck badly close at 5pm. Please do better

Customers service suck badly complaining about me getting water bottle when it’s only 6 small water bottle. house keeping really suck badly close at 5pm. Please do better

The Breakfast menu was good and the staff throughout was friendly and helpful.

The Breakfast menu was good and the staff throughout was friendly and helpful.

Love the them of the building

Love the them of the building

They had me in a room on the 2nd floor. I do not take elevators due to getting stuck in one. You can't take the stairs as they have the doors locked at each level!

They had me in a room on the 2nd floor. I do not take elevators due to getting stuck in one. You can't take the stairs as they have the doors locked at each level!

Quick and easy to check in.

Quick and easy to check in.

I feel I need to. I was harassed by a man at our favorite bar. I kept telling him to stop. He would not. I had no choice but walk away as I wasn’t receiving proper support. Not just security, but Greg a so/called manager. I was harassed by a man who will never come here again. I was harshly dismissed for reporting this. It was so disappointing and handled very inappropriate that I will never stay here again! I see that great customers like us and spend a lot of time here and spend a lot of money is treated this way. Very disgusted!

I feel I need to. I was harassed by a man at our favorite bar. I kept telling him to stop. He would not. I had no choice but walk away as I wasn’t receiving proper support. Not just security, but Greg a so/called manager. I was harassed by a man who will never come here again. I was harshly dismissed for reporting this. It was so disappointing and handled very inappropriate that I will never stay here again! I see that great customers like us and spend a lot of time here and spend a lot of money is treated this way. Very disgusted!

No valet. 1st night no hot water. 1/2 the hotel freezing. Steak house fantastic. The maintenance crew phenomenal. Fixed hot water issue.

No valet. 1st night no hot water. 1/2 the hotel freezing. Steak house fantastic. The maintenance crew phenomenal. Fixed hot water issue.

Hotel was nice but a long walk to the rooms, and this was the 1st best western that had no breakfast

Hotel was nice but a long walk to the rooms, and this was the 1st best western that had no breakfast

Smelled like smoke fire detector broken off wall

Smelled like smoke fire detector broken off wall

It was comfortable and had anything you might want anytime of the day or night.

It was comfortable and had anything you might want anytime of the day or night.

Very clean rooms.

Very clean rooms.

The parking is bad on the Sout side of hotel! A lot of pot smells in hallway.

The parking is bad on the Sout side of hotel! A lot of pot smells in hallway.

Clean property.

Clean property.

Room was the worst ever. They give Hotels.com the worst room. Inside window was supposed to pool, it was of a large table in the corner. Front desk would not change our room - said it was the hotels.com selection. Please remove this hotel from your website.

Room was the worst ever. They give Hotels.com the worst room. Inside window was supposed to pool, it was of a large table in the corner. Front desk would not change our room - said it was the hotels.com selection. Please remove this hotel from your website.

Nothing like it used to be! Extremy 'long walking distance' to hotel rooms! NO CARTS for luggage. Really NOT worth the money they charge.

Nothing like it used to be! Extremy 'long walking distance' to hotel rooms! NO CARTS for luggage. Really NOT worth the money they charge.

The property was pet friendly, and had lots of things to do, but if your only staying the night the rooms were a little far away and is inconvenient if you have more than one piece of luggage to bring in.

The property was pet friendly, and had lots of things to do, but if your only staying the night the rooms were a little far away and is inconvenient if you have more than one piece of luggage to bring in.

We needed a rest place before 15 hours of more driving. I don’t gamble so the fun center was amazing for me and my daughter. Liked how there’s a diner on property as well. Lots of parking available. I have a hard time walking a lot with arthritis and torn ACL so a closer room would have been nice instead they put way up in 3rd floor to the very back of the hotel. Lots of walking to room to put bags away then more walking just to get food. And there was plenty of rooms available. This was our last trip seeing family before all my upcoming surgeries. Will stay here again, just will ask for closer room next time.

We needed a rest place before 15 hours of more driving. I don’t gamble so the fun center was amazing for me and my daughter. Liked how there’s a diner on property as well. Lots of parking available. I have a hard time walking a lot with arthritis and torn ACL so a closer room would have been nice instead they put way up in 3rd floor to the very back of the hotel. Lots of walking to room to put bags away then more walking just to get food. And there was plenty of rooms available. This was our last trip seeing family before all my upcoming surgeries. Will stay here again, just will ask for closer room next time.

It was just a quick stop for one night but staff was genuinely friendly and helpful! Although they were remodeling rooms and other areas it was very clean and quiet when it mattered most!

It was just a quick stop for one night but staff was genuinely friendly and helpful! Although they were remodeling rooms and other areas it was very clean and quiet when it mattered most!

Quick and easy booking and check in and out

Quick and easy booking and check in and out

It was just ok, it's old and dated not many places to get a really good meal, very confusing to get around and the staff is not very helpful and very sparce.

It was just ok, it's old and dated not many places to get a really good meal, very confusing to get around and the staff is not very helpful and very sparce.

I was charged over 500 dollars for two nights and the room was terrible. Dirty and gross

I was charged over 500 dollars for two nights and the room was terrible. Dirty and gross

We were assigned a room in the South Tower 3rd floor. When we got off of the elevator we realized we had to walk completely around that floor to get to our room because there was a barricade blocking the shortest path to our room. Because of limited mobility we went back to the desk and asked for a different room with close proximity to the elevator. We were given a room in the North Tower it was great- it had been remodeled and was very nice.

We were assigned a room in the South Tower 3rd floor. When we got off of the elevator we realized we had to walk completely around that floor to get to our room because there was a barricade blocking the shortest path to our room. Because of limited mobility we went back to the desk and asked for a different room with close proximity to the elevator. We were given a room in the North Tower it was great- it had been remodeled and was very nice.

This property is showing its age. But it was clean, and the staff was friendly.

This property is showing its age. But it was clean, and the staff was friendly.

Currently being renovated. Looking forward to our next stay after the work has been completed.

Currently being renovated. Looking forward to our next stay after the work has been completed.

Check in was easy and the staff was extremely nice. Quiet and clean. Great stay!

Check in was easy and the staff was extremely nice. Quiet and clean. Great stay!

Room was clean and bed was comfortable. Mel's diner had great food.

Room was clean and bed was comfortable. Mel's diner had great food.

The only thing was the electricity went out and I didn’t get my carousel ride or mini golf.

The only thing was the electricity went out and I didn’t get my carousel ride or mini golf.

We weren’t offered a welcome gift! It was a good stay!!

We weren’t offered a welcome gift! It was a good stay!!

The noise from the air conditioning kept me awake!

The noise from the air conditioning kept me awake!

More food options

More food options

Not enough elevator locations. Te amusement center was closed well before posted closing time. The only open restaurant.( Mel’s ) only had food to go. But when we went to pick-up our food it was closed. When I got my food it was horrible. I ordered three eggs only got two and no toast. When I got my third egg and toast, the toast was drenched in butter. I literally wrung out the excess butter. Obviously the cook was upset that I wanted the food that I paid too much for. I ordered cornbeef hash with hash browns and got cubed maybe corn beef with homestyle potatoes.. greasy as the toast. Definitely the worst breakfast and possibly the worst meal I have ever attempted to ingest. I ate maybe half of it and walked away feeling disgusted and regretting every bite. The bathroom floor under the basin was filthy. Coffee maker was missing parts. Best Western was worst anywhere. Staff is not happy and clearly not trying. Signs of poor management AGAIN/STILL!! Never again

Not enough elevator locations. Te amusement center was closed well before posted closing time. The only open restaurant.( Mel’s ) only had food to go. But when we went to pick-up our food it was closed. When I got my food it was horrible. I ordered three eggs only got two and no toast. When I got my third egg and toast, the toast was drenched in butter. I literally wrung out the excess butter. Obviously the cook was upset that I wanted the food that I paid too much for. I ordered cornbeef hash with hash browns and got cubed maybe corn beef with homestyle potatoes.. greasy as the toast. Definitely the worst breakfast and possibly the worst meal I have ever attempted to ingest. I ate maybe half of it and walked away feeling disgusted and regretting every bite. The bathroom floor under the basin was filthy. Coffee maker was missing parts. Best Western was worst anywhere. Staff is not happy and clearly not trying. Signs of poor management AGAIN/STILL!! Never again

Room cleaning didn’t occur unless requested. Black mold in shower. Otherwise, service was good. Rooms are old.

New rooms in North tower, still in construction.

Very pleasing large hotel. Fun and relaxed atmosphere. Great dining options on site - Steakhouse really lovely but not open every day, Original Mel's Diner perfect for that all-American experience and great coffee and friendly service at Peet's. My room was very nice, modern and spacious, but others and the lifts were in the process of bring refurbished. The casino was proving popular. I recommend this place warmly.

Very clean

Front desk interaction was curt. Room did not have towels for a second guest! There was a surprise additional charge (resort fee) to pay. It appears that the room was recently renovated. Bed, furnitures, etc., appeared new.

It wasn't clear enough to me that I would be charged with an additional $24 resort fee that was not included in my orbitz purchase so that wasn't a fun surprise.

Room was nice but the bed was not very comfortable.

Older and outdated but we knew that going in. The pool was warm which made the kids happy. The staff at the Fun Center was so kind! The kids loved the arcade, mini golf and carousel. Lots to do with kiddos!

it was walking distance from my daughter's house

Check in with Debbie at the front desk is always so easy. She's the best. !

The gaming

The gaming

It was quiet even though our room looks out directly to the pool area. Even though really no one was at pool. Would have been upset if it was noisy.

Front desk was on a bathroom break, I waited over 10 minutes with 2 managers walking by twice, I asked if anyone was there to check me in. They were rude and said, he’s on break, you’re going to have to wait. They had no ibuprofen, I was told to wait until the gift shopped opened in the morning. WIFI was TERRIBLE!!! Kept shutting off and making me log in, like 25 times!!!

The lady who checked me out was unpleasant

Fun

Property smelled disgusting, so did the room

Pool was closed for renovation. Waited 2 hours for water to be delivered to our room because they forgot to put it in our room. 24/7 restaurant was closed when we went down for breakfast. Very short staffed. Expect to wait for everything! I do not recommend this hotel.

This was an overnight stop over trip while I was traveling long distance. I chose this location, in order to make my last leg of my trip shorter. The staff was professional, friendly and courteous. The room was amazing, all you need in one stop. Thank you, thank you.

Rooms were clean

I normally would not leave a bad review. But this hotels customer service was not good .We booked this hotel because it offered a pool and fun zone for the kids and the rooms looked doable. The rooms were old , from the window was a view of a wall and huge air conditioning unit, dirty carpet and extremely small. The pool and the fun zone were both closed. So disappointing. We decided we did not want to stay there. I spoke to customer service about our disappointment and they didnt handle it professionally, they really didnt care . I requested a refund for the room I added on at check in. They said I could not get a refund...after continuing to tell them of our intire bad customer service experience. I was resonable and willing to cover the cost of one room., If they could please refund at least the one I had addded apon check in..they said yes they would refund one room...We checked out of the 2 rooms 20 minutes after checking in. And this morning my bank shows I was charged for a 3rd room. Very frustrating and it takes alot for me to this point. We ended up staying at the Grand Sierra for the same price and the difference was night and day ...excellent customer service, clean beautiful large rooms and fun zone for the kiddos 😀 Oh and the view is gorgeous.

They said there was a pool... we booked this for my daughter's birthday party. There was no water in the pool. They advertised free breakfast. There was no breakfast. They said we could have adjoining rooms when I called. When we got there-- we did not have adjoining rooms. This experience truly ruined her birthday as every plan we had did not happen.

Wish there was more options for eating near the area though and that the steak house wasn’t closed both the days we were there.

The Manager was very rude and highly dishonest. Pool was closed, construction next to our room which was super loud and he pretty much said we had to deal with it. No buffet. Just Mel’s and steak house. We will Never stay at this place again. When I stayed Expedia had not told my about the pool being closed, the construction, buffet being closed, and the 144 dollar deposit, he said I was lying and they absolutely did. Which I found out later, they had no idea about any of it and he was the one actually being very rude and very disrespectful and dishonest. Definitely was the worst place I have ever stayed.

We like that the property is family friendly.

The room did not have the room service code needed to order and no one at the front desk could find me help for over 30 minutes. The bed was not very comfortable. The tv only had casting as an option and that didn’t work.

Staff are impeccable

Will be back!

Great room

Enjoyed purse

During our stay, they were re-coating the pool deck, which filled the hallways with heavy fumes. Also, it was below 40 degrees outside, but for some reason, we needed to have our AC on. It might have been the heating in the hallway seeping through underneath the doorway. I imagine it'll get better later. Just not great accomodations at the moment.

The room was big but the fridge was WAY TOO SMALL, and did not work. The phone did not work and the room did have missing bedding for the sleeper sofa BUT..the front desk did fix the bed and phone quickly. The tech guy did try to fix the fridge but it still did not work correctly.

I love every bit of my stay will definitely be back.

Good experience

Room was fine. Lobby and all common areas reeked of cigarette smoke, which wasn't unexpected since we knew this hotel allowed smoking but still just gross. The room was very hot and despite us turning the heat off it stayed above 72. We had to put the AC on overnight and it was annoying because it would go on and off intermittently and wake us up.

Great stay. Great staff.

We went to the reception directly and they finally gave us a room which was more reasonable and clean.

This place is great. It’s right off the freeway and super close to Northstar the casino the hotel the parking and the staff were all great.I came in later than I expected, but the hotel clerk named Danny made check in easy. He even had an extra blanket delivered to my room because I get so cold at night. The check out in the morning was quick and easy and the Peets coffee was clutch so I could get caffeinated and on my way for the day.

Found dirty towels in the bathroom

Wanted to say thanks to Danny what amazing excellent customer service 1 minor issue but was fixed immediately.

Really nice suite room we stayed in

good

Stranded in snow/ice storm - facility and staff made it quite pleasant!

Clean

Staff was friendly and helpful, good food, easy shopping around the area. Kids arcade was cool, geared for smaller children though.

good

Great property with plenty of dining and entertainment options however my room was less desirable. Tiny slow elevator, can’t access room floors from stairwell as it is only an exit. Room was quiet but very dated. The shower had very low water pressure and bathroom looked like it was in a hospital.

The food restaurants choices were ok.

the only thing we disliked about the whole stay was the parking. we had to carry our luggage from one side of the building to the other to get to the elevator.

A very noisy hotel. Staff was kind and check in/check out was a snap

We always love boomtown. Very kid friendly

The hotel is nice and has a basically a full kitchen with a full size fridge however there are no dishes or utensils whatsoever. So basically it’s quite silly. They’ll sell you a pan or spatula in the lobby. I suggested they allow guests to rent them out or something. I’ve never stayed at a place that offers a full kitchen but has no way to use it. The beds are so so. The pillows are comfy and the rooms are clean. The staff is very friendly. I just can’t get over the oddity of that kitchen situation. Parking is a breeze and there are tons of eateries right around the hotel.

Much improved since Best Western took over. Property and casino have received nice upgrades. Mattresses need to be replaced, but rooms and amenities are good. Mel’s Diner is always good.

This is at a casino. Slits were not paying off at all

Easily Accessible for people on wheelchair to go to the casino coming from their hotel room..

Convenient and fun

We’ve been here before to play but never stayed. So this time we choose to stay and had a great time. Beautiful unit with a balcony. Staff was awesome. This was a birthday trip for my husband. We look forward to returning. Thank you!

The staff was helpful and friendly, both at the front desk and in casino. It was a very nice experience

Good value. Moving with UHaul towing car. One of very few places for Semi ,RV and oversized vehicle parking in Reno.

Remodeled rooms Clean

We loved our stay at Boomtown! The staff was wonderful and our suite was beyond our dreams! Will definitely stay again, if given the chance

ADA room was far from the registration and restaurant. Bed and touoet too low. Had a tub vs a roll in shower.

No notice about the pool being closed. Staff was pretty meh about stuff. Beds are nice. Strong smell of cigarette and marijuana smoke throughout. Expected but giving others a heads up in case the smell bothers them. If your tall, inside tower 2 you might bonk your noggin on a few things.

Our initial encounter was with one of the most abrasive hotel receptionists ever. She was so unpleasant that it makes you wonder why she has a customer service job. The entire hotel reeks of cigarette smoke including the bedrooms which made it difficult to sleep. Their elevator smelled of puke. They could have sanitized it but didn’t. The beds and pillows were actually comfortable. But the bathrooms were not cleaned well. Even if a hotel is older, good customer service and cleanliness will make guests appreciate their stay. In this case, those key things were definitely a miss.

Enjoyed our visit.

While we understand it’s a casino, the long hike we had to make through all of the ‘entertainment’ to get to the elevator and then down to the end of the hallway and around the corner to our room was very frustrating for a weary traveller

The staff was great.

Close to the cigarette store

.

Fun atmosphere. Mels Diner fantastic. Casino area a little smokey.

Refrigerator dudnt stay cold

We really enjoyed our stay

Rooms as small.

Did not know ahead of time that the pool was closed and that’s what I specifically booked the room for

It had a casino and I don't like casinos.

Some very nice people serving drinks or helping with other needs, some not so much.

Parking

Convenient location. Good food options. Nice staff. Free drink coupon was nice surprise. Room cleanliness could be better. The pool wasn’t open.

The only plus was the people at the tables were SUPER COOL -Sunny, Cheng as well as the other dealers and Tim the Pitt Boss. If it weren’t for them we would Not Be back there.