Comfort Inn Largo-Washington DC East

The room was decently clean. Elevator was horrifying felt like the tower of terror. Metal panel missing over the buttons. Charged me individually per night at check in. Which is fine but tried to tell me it was the accidental deposit. After speaking with 3 people finally I got an answer it was charged per night. Just didn’t want to be charged twice for a hold. Shower didn’t have a liner just a fabric curtain. Kept flooding the bathroom and had to clean it after every shower. Just kept telling ourselves it’s a place to sleep we are leaving in the morning.

My only issue was the ice machines and very small bathroom area. Had to go to the 4th floor to get ice cause the 5th floor and 6th floor ice machines were not working. No towels were ever available in the pool area when I used the pool. Other than those issues it was decent.

I wish for a better breakfast

Loud neighbors is my only complaint

Everything was great the food the clean rooms the pool the staff

Good just don’t expect too much with breakfast

Great hotel on the outside limits of Washington DC, great price. The best surprise was that we were a mere 2 blocks away from the train station that takes you to Washington DC downtown! Just parked our car forgot about the traffic and having to find parking downtown and went our way to visit Washington DC. Great location!!

Helpful staff, basic hotel that is good for travel

Great stay!

Staff was helpful and professional, room was clean.

They do not accept Cash App

The staff was more than exceptional. We were driving down from NJ at around 6am that morning, and our check-in was scheduled for 3pm. However, my group had a mandatory event (that we were literally traveling to DC for), so I called a few days before for the possibility of an earlier check-in that day. The staff was more than accommodating and easy to reach about the situation. After a multitude of frustrating experiences with other hotels, this one generous favor enormously stood out to me. They were so nice and friendly when we got there too, super kind and not just in the "I'm doing my job so I have to be way," like genuinely kind, friendly, and great people/staff.

Very good hotel and the staff amazing

The hotel was older but clean. We did find small inconvencences like the Ice machine worked on the first day we were there then they stopped working (every floor). The rooms were cleaned and everyone was very friendly and we enjoyed our stay in general.

Hotel was very clean. The front desk and food staff was very helpful and nice. It is a very convenient location.

The staff was very courteous. The hotel needs a remodel ie the elevator trimming missing, room shows a lot of wear. Staff had a schedule problem having no hot breakfasts one morning. Location was fine with about 30 minute city drive to the Capital area.

hihi this was my first time booking a hotel ever and having one for myself so there was a bit of worry, I stayed here for 2 nights with my partner, we absolutely enjoyed our stay, the staff are so nice and accommodating, the room was clean, sheets were clean, surfaces were clean, some things in the room are a little older which can give the look of uncleanliness but there was no dust indicating it is routinely cleaned like the ac and shower, the tv has airplay and can use fire stick.the bed was really comfortable, the room itself just had a nice feel. Where the building is at and where our room was at we had a really nice view and felt secluded from the area. You couldnt see surrounding stores even tho they are insanely close for convenience which I like a lot. The breakfast is very decent it just goes fast so if you want some try to get it within the first 2 hours.Also if you’re worried about suspicious suds in the pool,that is from inactivity I went in and they went away instantly with movement. Quick double back I REALLY enjoyed the In unit ac, being able to dictate the temp of the room at any point in time made my stay really comfortable as well and it works really quick. Shower has nice pressure just a little bit small but most are.The elevator works a little slow but it works fine and was a good help going up and down ( tho I did use stairs here and there for the experience but be careful you can’t get in certain floors ) overall I enjoyed my stay 10/10 would come again

It was nice and quiet property

The breakfast was terrible, stale eggs, and water down drinks. My room had roaches in it and the balcony was inaccessible and unkept. The room had a weird smell to it and the shower room was very small.

Clean room, nice staff

Thank you so very much for the kind words when I left

We checked in, went upstairs and came right back down to check out. The reviews that I read before booking must have been paid reviews. Pulling up to the front door there were people hanging outside smoking, its like people are living there. The sliding doors to the lobby sounded like they were about to fall off the hinges. The lobby was clean and the front desk staff that checked me in was very pleasant. After being checked in, when we got into the elevator it was also very sketchy, our room was on the 4th fl, and as soon as the elevator doors open the smell of smoke slaps you in the face, the carpet was dirty, had stains, we get to the room and the corner of the door lock looks as If it was pryed open before like broken into. A few of the doors looked like this as well. We get into the room and it smell like the previous person that stayed there chain smoked in that room. The door to the adjoining room the lock was loose and seemed like the person next door could easily kick the door open. The cleanliness of the room was average, it was ok but not great and the cigarette smoke was overwhelming. We gathered our things and went back downstairs to check out, when the front desk staff asked the reason and I told her she just said ok and told me to call expedia. She didn't seem surprised at all. Thank you to expedia for processing our refund so quickly after speaking to 2 different representative after the first one had us on hold for a while and then hung up.

The room was nice and clean, but the elevator is visibly old & not well maintained. The TV kept breaking down.

The hotel still needed a lot of updating especially in the elevators and the ice machine was not working on my floor. My room could use a new toilet the screen looked dirty and worn. The AC made a strange sound which kept me up most of the night. Despite that, the staff was friendly and my room was clean. For the rate, it was ok. It was good for a short stay.

Our room was a very good size, bathroom was clean and stocked, the staff were great and provided us with everything we asked for. The front desk clerk who checked me in went way above her pay grade to help me with my reservation mishap. Everyone at the front desk were very courteous. It was a holiday weekend so they were packed but as I watched people check in or just had a problem to be solved, I never saw any form of confrontation from any of the staff. The price was great also. If given the choice, I would definitely choose this hotel again.

Hallways had funny smell, the floors are tile and felt slippery especially when I took a shower.

I liked how nice the building was when you entered. The indoor pool was nice, it was always packed with kids so it wasn’t enjoyable. Quick check in. Free breakfast was good. I didn’t like that I was missing a chair in front of the computer table, smelled like weed in my room different times of the day. Toilet was loud always had to keep the bathroom door closed. The heater in the room was terrible. Floor in elevator and lobby always wet due to people from the pool. Closest places to eat and shop were 25 minute walk.

Rooms weren’t the cleanest. But hotel accessible to all major freeways great location.

There were a lot of suspicious individuals hanging around the property, which made me feel very uncomfortable and unsafe. To make matters worse, the evening front desk attendant appeared to be under the influence, and the manager seemed to single certain guests out instead of handling concerns professionally. The elevator and front entrance were also in poor condition and looked very run down. Overall, this was not a pleasant experience, and I would never choose to stay here again.

So the homeless guy came in and took all the sausage and muffins, one elevator was broken so it took a while and the next door tried to come in our room through the adjoining doors had to call lobby and they have roaches so t be staying there anymore

Great hotel, spacious rooms. Pillow was top soft for me and breakfast was very limited but overall it is very good value and would stay again.

Our room was spacious and well kept. My biggest complaint is that there were no blackout curtains in our room. The light from the parking lot was pointed right into our room which made sleeping less than stellar. Each and every floor smelled like weed heavily which wasn't welcome. I'm fine with those who want to live life how they want but when traveling with kids, I do not want to have to deal with this to the extent we experienced.

Nice and quiet property

The facility's cleanliness Not being able to freely do a photoshoot with my family for my birthday.

Satisfied

Internet fast. Breakfast poor.

Didn’t like the fact there was no wash

Room was very clean. Bed was comerable all the staff members were very helpful and nice. We had an excellent stay.

Ok

Room was clean and comfortable. The staff was friendly and helpful.

It was good for what it was! No Complaints. We would stay again, if needed to.

Yes

No breakfast. Room not very clean

The breakfast could have had more options, like grits and maybe 2 choices of meats, but it was fresh. Cleanliness of the rooms were great as well as the staff. My stay was very comfortable.

Stayed from Friday and left Monday and my room wasn’t cleaned or restocked with the necessities..Went out early and came back after 6pm so there was plenty of time but nothing was done my entire stay..They did knock Sunday evening after 6pm and all they asked for was us if we had any trash

B

Dirty sheets and bathtub

I am going to be 100% honest. I read mixed reviews before staying at this motel. But the location and the price was perfect for our family. We had an amazing stay. The property was very clean. The breakfast was so good and area was also very clean. The pool was a perfect addition to keep the kids occupied. The staff was VERY friendly and helpful. We were all very comfortable and had a great time.

Location was ok but breakfast was not so good for me No water in the room and had to go down several times to use the dispenser

Fresh clean

Breakfast was delicious

Staff friendly. Bed comfortable. Everything else is what we are paying for.

The staff was super friendly but most of the building is run down or unclean. The elevators look like there are pieces missing off the button panel. I was worried it was gonna break on me. Our room had cobwebs and dust and the floor wasn’t swept.

Yall scam me I didn't stay at no hotel so I wouldn't know !

Not enough staff

Check-in was supposed to be at 3 PM. We finally got a room at 4:45, knowing we had to get ready for the bus trip to the stadium at 5 PM. The elevators are in poor shape and very slow. The workers tried to be helpful, but they were clearly out of their control zone. I would never go again.

Excellent service, comfortable and the sty was very friendly. Highly recommended

Bathroom needs an update and shades were dirty and didn’t have blackout shades just roller

Elevator button doesn’t work sometimes

It’s was spacious and clean. Plenty of breakfast

Everything was good excellent

Everything clean

Front desk staff were very friendly and breakfast was good. Our room did not have black out curtains and the parking lot light made it very bright at night time.

I booked and paid $154 for a room , once I got there I'm just expected to pay my damage deposit they hold which I was told when I got there it was a holding fee $1 okay cool I proceeded to use my chime card but was told I couldn't use a chime card I needed to provide a physical bank card mind you its 7:00pm at night so I'm pissed off I had no where to go. This requirement was not clearly stated until arrival . because of that , I was unable to check in and could not stay in the room I paid for. I recommend the hotel clearly communicate all deposit and payments requirements upfront to avoid situations like this.

It feels comfortable just to sleep in but not for spending an entire night

I love everything about it

Bathroom Could’ve Been Way Cleaner & Better, No Blinds In My Room So The Outside Light Just Came Through All Night With That Thin Ass Curtain. Breakfast Was Cool, Plenty Of Parking, Party Was Happening Right In The Next Room So My Kids Couldn’t Sleep. The Doors & Walls Are Thin AF So You Hear Everything & At One Point I Thought Somebody Was Trying Come Into Our Room But They Were Just Going Into Their Room. Overall Will Not Stay Again.

Staff were very helpful

Had to ask for more sheets for the pull out couch but everything else was alright.

The lady working the desk in the evenings was truly amazing! She was a dedicated employee and the customer service was 10/10! Bathroom needs a small update.

Quick stay with pool.

Best stay ever!!

Property was nice and clean. I didn’t like that the security made my daughter and her friend leave the lobby even though there were other people there.

The staff that run breakfast go missing for awhile when it was the busiest time. We had to wait for breakfast scrambled eggs to show up and refills for the waffle batter. Check in and out was simple and friendly. Plenty of Parking spots.

Never again

The breakfast menu was fresh and well stocked. The parking lot was clean and it felt safe there. The staff was professional, friendly and helpful.

However there were no blackout curtains.

Great place, very clean, staff as very friendly and professional. Booked for 2 nights but unfortunately had to leave the second one from a family emergency and the GM was very understanding and refunded us. Highly recommend and definitely will return. Best place to stay when visiting DC, close by and no traffic. Thanks.

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Breakfast items are ok, would like to see more variety and fresher produce . Hotel can use some updates around indoor of the property, especially the elevator. The pool had a very musty smell and the water had very strange oily drips over the whole surface. The exercise room had a very particular smell kind of like kitty litter. Some equipment needs updating . Room was good. The hospitality staff only made one bed . Very strange . Overall the hotel is ok otherwise .

Breakfast was hot and yummy. Clean building and the staff is very polite and friendly

Very convenient location, clean and comfortable stay

Location was definitely great. Close to so many restaurants and activities for the children.

Room was ok, clean, AC working perfect, but breakfast was a mess, food wasn’t the right temperature, long lines, not enough staff working, impossible to get a full breakfast.

My husband and I stayed here for 2 nights to visit our son. Front desk staff was very friendly and helpful. The amenities were really nice and the complimentary breakfast was good. The only complaint I have is that the bed spread on the bed had some stains on it. Other than that for the price, it was a good hotel. About 20 minutes away from DC

It was perfect for what we needed. Breakfast daily definitely helped us save slot of money. Keep in mind 25 mins from dc no traffic otherwise 38 mins with traffic. Gym is tiny but thankfully no one else was using it but me

The elevator was falling apart literally, we had to press the floor button a few times for it to work and it shook a little when pressing it. Part of the elevator wasn’t attached the wall part where you press which floor you’re on. The staff was friendly The room was fairly cleaned outdated, the tub was smaller than usual. We didn’t watch the tv, there was a hardened substance on the desk, some wood was missing from the tv stand by the fridge. Beds felt like they were full size instead of queen but comfy. The vent in the bathroom was covered in dust. The ac unit cover was off of the ac a little bit. They’re strict on the pool closing at 9pm. We went to check it out one night of our stay and they informed us it was closing, she opened the door and told the people that were already in the pool but they didn’t get out while well we’re down there. I’ve never stayed at an hotel and the pool closed at 9pm and was so strict on the time. Also the fitness area is ridiculously small and smells really bad. We turned around as soon as the door closed. You get what you pay for. It served its purpose next time we travel to Washington we’ll spend the extra money to get better accommodations.

Room: it was outdated and there were stains everywhere, it was clean but vents were full of dust in bathroom Stains on couch and marks on tables and bathroom tub chipping ONLY HAD ONE BLIND, very see through. The blind was also so marked up. Pool had weird looking sudds in it, decided to opt out Gym was also outdated, looks like everything hasn’t been changed in a long time Offered to change my room, so I’ll give credit for that but decided if I had to spend the one night in the room I’d just stay there all weekend.

First off the desk clerk(an Indian lady) was so nice, she gave us two rooms to choose from and decide which we preferred. However there was just an underlying need for minor repairs and cleaning. Only one floor had a working ice machine. The breakfast wasn’t always stocked. One day they forgot to clean our room until I told the same lady who made sure it was cleaned the next day. Location was great, close to the metro to walk to and other stores are close enough to drive to if you needed something.

The only good thing there was Bruny.

Good

Great friendly staff. Breakfast should have been organized effectively

The kitchen staff very rude. The housekeeper never cleaned our room .

Friendly staff No refills of breakfast. And the pool is very cold but its stated as heated pool in the hotel descriptions

The room was clean and fresh I love it and will be coming back

Room was clean. Staff was friendly and breakfast was decent. I would stay again!!

It was great

Na

We had a good, quiet stay. Since we were traveling most of the time, we didn't spend much time in the room. The breakfast was very basic, but we expected that going in. Elevators need an urgent update.

I love it here

Everything was excellent

the property was clean and overall Ok. Few things in the building seemed dated but nothing that caused issues or concerns

Excellent

We just decided the next mornings to be first time down at breakfast and were fine. Staff were good other than this single event.

Breakfast bar ran out of food

The pool was open

Cual desayuno si el dimingo no pudimos desayunar mi hijo, mi esposa y yo. Ya q estuvimos a las 8:30 am y eran las 10 am y solo habia pan, no huevos, y mas servicio lento y mal del personal de la cocina groseros y despotas. Pague este hotel por el desayuno y me salio mas costoso por q mr toco desayunar en otro lugar.

Nice building, location, clean place, room was very clean, breakfast is also decent,

Breakfast is included but they never have it!

Breakfast was a nice touch.

Great customer service

”Full” breakfast was not well stocked — ran out of milk for the cereal, yogurt, fresh fruit, bread for toast. Juice and lemonade was watered down. Could not get clean towels when needed: housekeeping doesn’t come in until 8:00 am.

Great

Room was super clean

Breakfast was good but nothing special. Overall a good place to stay

Breakfast was good. Ice machines were broken on every level

10000% recommend

The room was clean but the property conditions could be better. The pool needs a deep cleaning. The building is old but they try to maintain it. I would stay again, though. Just probably wouldn’t go to the pool. It wasn’t dirty just old.

Everything was worn out

It’s so peaceful and beautiful there and the staff are amazing

The room was clean, the gym fully equipped and the breakfast delicious.

Everything was fine. Excellent customer service from the staff.

Room was clean. Staff was courteous. Ac was working fine. Could have better amenities in bathroom and some little fixtures

Pool was warm and great for 2 nights, t hen cool, then too cold to swim the last nihht. Kids cried.

They canceled my booking and I still have to pay and i didn’t not stay there

The only downside was the breakfast. While it was decent, it could definitely use more variety and better selection. Adding more options would really elevate the overall experience. Overall, a good stay and outstanding customer service especially from Rita.

Great

Great customer service clean rooms love the complimentary breakfast only place I stay.

the internet was horrible, regrigerate wobbled only had 3 wheels to stand on, microwave door handle was broken off breakfast was good mattress was great.

i love the up dates of hotel and rooms and the staff was good.

The room still have very ragged TV stands

Nice overnight stay for an NFL game

This property offers breakfast and free coffee all day long. It is minutes from Largo Towne Center and many restaurants and the movie theater

Peaceful, Clean, Respectful polite helpful staff, heated pool, close to shopping ( Kettering and Largo Town Center) also close to metro ( Downtown Largo Station) No laundry facilities for guests on property. Cable package could use an upgrade and a correct channel guide would be great.

The room was clean but the shower was small and the water did not get hot at all. There was loud banging on the floor that kept waking me up. Granted they had state competition going on but the kids were just loud without supervision.

Great customer service Nothing

I had peace and quiet

You should have handicap showers for people that has leg problems it was so hard for me to get a shower I could not get my legs up over the tub i will never stay in a choice comfort inn again yes you had a ramp going to the swimming pool that could of been a little better then like an L shape the only thing was nice you had a chair at the pool to get in sorry I gave a bad review this was the worse hotel I ever stayed at

No towels and clothes

Hotel has excellent room staff the one thing they need to get back would be a restaurant and bar

Everyone was very friendly

Overall: You get what you pay for experience. #1) All staff was very courteous, polite, and helpful. The pool was fine. The hotel smelled like weed covered up with Febreeze. The complimentary breakfast was fine. The location was fine. Many restaurants and fast food nearby. It was exactly what I thought it would be,

Absolutely horrible

Run down hotel looks much better online than what it actually is in person. I don’t feel safe there at night and the entire hotel smells like marijuana, sheets are stained and room smelled gross showers were rusted. DO NOT bring your children here. My 4 year old has asthma and I had her inhaler handy due to the strong smell. Staff was friendly and that was the only good thing about this place.

The room was spotless and very quiet.

Smooth process ..clean room..no complaints..would stay again.

Clean room

Very clean property, considerate and outgoing staff, swimming pool is heavenly, front desk staff attentive to guest needs

.

No wash cloths in the bathroom. And ice machines dont work

I got locked out due to a faulty door lock. All my stuff was locked in the room, they moved me to another room with mold in the tub. I was able to retrieve my stuff until 7:30 the next morning, by then my ice cream I had previously put in the freezer was fully melted. So, I’m guessing the freezer didn’t work. The staff said they were unable to compensate me for these inconveniences because I am not a member and booked through a third party.

Room was clean but the shower didn’t work but they gave me another room right away

The hotel needs to install blackout curtains in the rooms. We did not sleep well since the light was bright outside the window. The continental breakfast also needs more options.

options, or some kind of breakfast bread that is hard. The worst part was when it was time to check out they were holding a church service in the pool and the church was using all of the hotel carts whenever checking out, You needed to carry everything from your room down the hall and out the door, and we were threatened to be charged more for a late check out if we couldn’t make it happen by 11. I frequently visit Maryland because I have family that lives here, but I will not be staying at this hotel ever again.

My family and I only stayed one night but enjoyed ourselves,pool was super fun for us and breakfast was good as well,most def will be booking again! Thank you for a great stay

Yes

The room was clean and the staff were friendly. The breakfast was great. I did see a 1 baby roach in the bathroom.

The staff was great, very helpful, and friendly. The hotel was clean. Room was great clean bed was comfortable. I would for sure return.

Everything

Great service

Clean room, friendly staff, and hotel well kept.

Staff was very nice and plesant

Breakfast was good the heat works fine the bed was real comfortable the staff was very friendly

Ms. Rica was so kind and extremely helpful with the process. The room was very neat and well kept. I didn’t have the opportunity to have breakfast so I can’t comment on it.

Everything was great

Service was good.

Thomas at check in was great! I arrived before the normal check in time but he went of of his way to make sure I had a room and even found me a bellcart for all my luggage since I had a lot. The room was perfect for my daughter and I and the beds were very comfy!! Loved the indoor pool and free breakfast as well! I’d definitely stay here again!

The water in our hotel room would not get hot enough for a comfortable shower. Management told us they were fully booked except one room but that the water was going to get the same temperature.

The room was clean and comfortable for the price I paid

Staff was friendly and helpful

Yes

My suite was to small and not like my picture in the hotel app..

Enjoyed my stay and breakfast.

Our room was great upon our arrival. The staff was friendly and very helpful. The breakfast needed a little help with the eggs. But overall we were pleased. Will stay there again.

Clean room, continental breakfast, on site parking, indoor pool and fitness center.

Yess

The staff was really nice and the hotel is generally clean. But... I swam in the pool Friday and Saturday night (without my glasses on, because I was swimming.) Sunday night I kept my glasses on and saw that the ceiling in the pool was covered in black mold. I was wondering why my asthma was getting progressively worse during the few days that I was there. Now I am fighting a full on asthma attack. You can clearly see the mold when you walk into the pool area and look up. It's very visible and there's A LOT of it.

Stayed here to attend a Football game. Hotel was located close to game. Was very clean and great staff. Left my keys in the room and i'm from Canada. Cary Williams the general manager was very accomodating to get these keys sent back to me in Canada. Would definitely stay in this hotel again.

Staff was great. On first arrival into the room there was a roach by the microwave. Too tired to go and argue about it. Sink did Not drain . There was no plug so anything could fall down the sink hole.

Stayed at the Comfort Inn due to Eagles playing at Commanders. For a one night stay, it was perfect for everything we needed. The stadium

The cleaning staff. Did sn extremely wonderful job in keeping our room clean.

Rude, disrespectful front desk, didn’t disclose all information before booking.

The room was horrible, rust in the tub, bugs in room, no shower curtain, really loud noisy heater. People in hallway all night talking making noise, elevators defaced. Breakfast food cold eggs, cold sausage, no sanitizer in site for all the people handling the serving Utensils. Staff was horrible. All around horrible experience we got no sleep at all ,no peace at all !!

The front desk staff was friendly.

The front desk and housekeeping staff were courteous and professional throughout my stay. Breakfast daily was a plus. I will say the best part of my stay was I slept extremely well du to the comfort of the mattress. Downsides: The cable channels very limited.

Overall staff was great! Facility was noisy with a lot of people living in the facility and elevators and front door need renovation.

Receptionist lady and manager are very arrogant as if they are offering free service .

the breakfast worker was a bit lazy, and allowing things to go empty and was a bit testie when told.

Hotel manager evening older night desk clerk rude

Clean room. Staff

Great

Outlet in vanity area did not work, so I had to change rooms in order to style my hair; no full length mirror in bedroom; shade on window did not have a blackout option so I could not sleep late; breakfast had no fruit or potato’s. Would not stay here again. Also walls are paper thin.

I can’t leave a comment if I don’t select any stars. I did not stay at the hotel as

The room was very clean.The staff was nice. I did not eat breakfast and the heat worked perfectly.

- Property appeared to be under construction, especially the elevators - The latch on my door was jammed, so the door couldn't close. The maintenance person couldn't fix it and then took 45 minutes of waiting in line again to get a room change and when I did, I had to carry my own linens to the room - The picture they use of the pool for all of their advertising is not an accurate representation of the hotel. - In the middle of nowhere with no amenities in walking distance. - Would never stay here again, even for the price.

Horrible experience

The room smells like cigarettes

This was a good hotel to stay overnight for a football game. It was convenient and they had a shuttle you can get to go to the game and come back.

Charge credit card after it was paid with cash, now they don’t want to reimburse me

A lot of broken pieces. Poor water pressure. Breakfast wrongfully served. No restaurant although indicated on amenities available. Gym too small and horribly planned. Rooms were decent but had flaws. Best part was the bed

The facility was a really old and run down as well as several pieces of furniture in the room. The bathroom wasn’t what I expected, it was really small. Staff was nice when we checked in.

Gets the job done

Perfect spot 2 years in a row

good stay. nice breakfast

It was good

Always a great stay!!!

Clean room with everything we needed

Hotel was extra noisy. Breakfast was cold and they never came and cleaned the room

I enjoy my stay. It was peaceful and quiet. The pool was clean and warm.

it was amazing .

I had roaches

Got to the hotel at 4 an hour later after check in, the front desk person said my room wasn’t ready and had to put me in another room. That room bathroom door wouldn’t close and there was bugs both nights and when I checked out and told the front desk clerk and showed her pics of the bugs she said they couldn’t give me a discount or anything because I didn’t book through there rewards program but I booked through a discount program like Expedia. I’m not sure what that has to do with the room issues and why I couldn’t be accommodated.

Clean room, friendly staff

Room was spotless. Staff was very friendly.

The room was ok not what i was expecting we had to move rooms because the first room the water was not getting hot then the second room had Asian lady bugs in the ceiling. They could upgrade a little along with the elevators. I wouldn’t stay there again

No it was not spotless

Once we got inside, we were surprised to find four ladybugs crawling on the ceiling. It wasn’t a major issue, but definitely not something you expect to see in a freshly cleaned room. Overall, the stay was average — staff were polite, but the delayed room readiness and cleanliness left a lot to be desired.

I did not eat breakfast

Basic breakfaat

There were limited options for breakfast, but what was there was fine.

needdimproved. The room

The staff is awesome 💯

I was told I could not check into due to not being 21, although online says you can check in at 18. Then the refund process was a hassle.

The room had only sheer window coverings and there was a street light outside the window. The room was bright as day all night. The toilet was filling most of the night as well.

Love the room and service

Great customer service and housekeeping staff

The staff was amazing except the lady working the breakfast. Everyone at the front desk and house keeping were incredible. Unfortunately the lady who made the breakfast had a nasty attitude and had guests saying they didn’t even want to eat the food because she sat and watched while speaking with attitude.

It was amazing and peaceful !

When we arrived our room was not ready. Check-in time was supposed to be 3 and that’s what time we arrived. We got stuck in the elevator for a few minutes. At breakfast the food ran out and it took forever for them to bring out more food.

Was there for two nights. The check in was quick and easy. The rooms are comfortable and decent.The pool was clean and warm.

Friendly staff. Clean Room. Good for a short stay.

Very safe and clean

The parking area was safe. Security was in the lot after we returned late from my uncle's retirement party. We felt safe throughout the entirety of our stay. The breakfast was healthy and delicious.

The parking area had security circling all night. Completely safe. The staff was friendly and helpful.

The hotel needs a serious deep cleaning. Our 1st room reeked of cigarette smell, had stained/dirty tub. Also there was a stain on the curtain where some type of bug was smashed. I will say that the staff was very empathetic and responsive with transferring us to another one that appeared nicer. However, the mattress was so filty and need thrown out immediately. I just feel the presentation, cleanliness just isn't there, no matter how much affordable it is, compared to other places.

The hotel is a really great place for a weekend getaway. It's not a "luxory" hotel, but it is comfy. The indoor pool was really nice, the staff were friendly and very accommodating. The breakfast staff made sure they were available.

Needed to speak with manager regarding bill and she was never available in person and never returned my call. Bathroom needs a bit of renovation. Housekeeping staff were pleasant. Some of the front desk staff were a bit off putting.

Very safe and convenient

The other thing is there’s no phones in the room so when I need extra towels I had to go downstairs

Safe didnt work, told the front desk, they did nothing, elevator didnt work, no orange juice for breakfast, didnt clean the room, just changed the towels, next day made the bed, didnt clean the shower, room numbers were pieces of paper scotch taped to the wall. Would never stay at this brand again! Breakfast staff was unfriendly and not helpful!

Woke up on check out morning only to realize there were no towels. Called the front desk from the room phone and it was busy. And busy the night before. It was always busy, I called multiple times. The morning desk worker told me to come downstairs to get a towel. Mind you I had just got out the shower. Then the man ask me “if I just got out the shower” like really dude???

The Hotel is great for proximity to stadium. It is being renovated some but needs more work. It is clean and thw staff was nice.

One of the elevators was stuck for a long period of time emergency services and firefighters with police had to help free the person. Sink smelled musty and basement like. Water was not drinkable and the shower drain was plugged. The breakfast was good but the whole three days they were out of butter and had no margarine.

Just say I won’t be staying here anymore! It’s just too much to type!

Terrible area and servuce

Arrived at 2:25pm and was told if we wanted to checkin early which is only 35 minutes it was $50 extra. Never had a hotel charge for arriving early. Obviously i waited the extra few minutes as did other guests coming in. Only 1 elevator worked so took forever toget to the room. The room itself was comparible to other hotels i stayed at. Only exception is the bathriom. The sink was outside the bathroom, so i am sure the handle for the bathroom door is germ city. The shower faucet had a steady light stream of water coming out of it, so that needs to be fixed. The breakfast was good. Had multiple options. Overall compared to other hotels i stayed at in the area this was below average. I would not stay here again. The negatives outweigh any positives.

Only one elevator was functioning and none of the up down arrow buttons lite up when pressed. The AC unit and refrigerator was loud and kept me away when they turned on. The entertainment center was rotten and falling apart in the refrigerator compartment. There were not pens or paper on the desk. There is no ice machine and no vending machines. The back of the hotel where there use to be a restaurant looked like it had been abandoned for quite some time and was falling part. The staff on the other had was top notch very professional and helpful .

The room was better than expected after seeing the lobby the bathroom was to small in my room I sure other rooms have different floor plans it did have a fridge and microwave but no laundry facilities here the breakfast is ok not bad but not all that if you know what I mean the staff I talked to were very nice and pleasant

Amazing and beautiful hotel

I like the pool for the kids

Some of the rooms not updated from pics. Elevators are very slow (one set). No signs for hotel etc. Parties going on in rooms

It's a little outdated. But the host at the desk was nice and professional.

I stayed here while I was preparing to attend my mother’s homegoing service. The staff offered nice words of encouragement and condolences. I felt very uplifted during my time of sorrow.

The parking area was very safe and easy to get to. Our room was missing the iron so we went down and told woman on duty. She was very nice and brought us an iron right away.

Everything worked out well. It's a solid hotel that worked with my budget.

Terrible

The staff were awesome very respectful, helpful etc. and my room was clean. This is my favorite place to stay. Shoutout to the sales department and the DM. Keep up the great work see y’all soon.

The hotel staff was very friendly and the room was very clean. The reason for the ‘3 star rating’ is one of the elevators was missing the front panel and it was a real eye sore.

Room was missing a hairdryer. Front desk advised that they were "out" of hairdryers. Apparently some guests steal them and they can't get replacements fast enough. I guess some people are lowlife enough (and you know who you are) that they are okay with petty theft, and the stigma of shame isn't even close to preventing it. Other than that, a decent night's stay.

Air conditioning made an extremely loud noise all night. We went to go into our room and someone was already in that room.

Couldn't get most of the outlets t

The building was very clean the surroundings very pleasant, but their telephone system needs to be fixed.

Great place

Staff was amazing

Pretty good.

Excellent stay, and the hotel staff was very friendly and attentive. They just need to consider improving the quality of the bathtubs, as they were leaking.

Amazing service and great offer. Room very clean without odors! If you know what I mean

When we pulled into the entrance of the hotel, we were hoping that it wasn’t what we were looking at. The hotel looked abandoned & had no signage whatsoever. Got into the lobby & it was “ok”. Before we got to our room we looked around and the pool looked as if someone poured a bottle of soap in it. I knew right away my swimsuit was staying in the suitcase. The hallway to the room was smelly and the room numbers were written on a piece of paper and taped to the walls. The door to the room was very hard to open, I thought the keycard didn’t work. Once in the room it smelled like stagnant water. There were gnats in the room and the bathtub had rust stains. The fridge didn’t close due to the bottom of it being extremely rusted out. It was so bad that the wooden cabinet that it sat in was buckling from water damage, assumed to be from the leaking fridge. I immediately started looking for other hotels in the area and everything else was either booked or way to high for 2 nights due to the football game. We literally only slept and showered. No relaxation whatsoever!! I immediately started itching just from the feeling that place gave me. I can’t believe all of the good reviews the place has. I even asked the housekeeper for new/fresh towels and she refused to give me some, said I had to go to the front desk. I’m very embarrassed of the fact that I stayed in a place so uncomfortable. The photos look nothing like the real thing. This place gets NO stars!!

Staff was great , easy in and out

Great

Nice clean rooms nothing I really disliked

What i didn’t like was the safe didn’t work & the washroom needed some work on the shower and tu area

Nice hotel with s wonderful staff and great customer service at the front desk. The breakfast was okay, but a nice start to your day. Housekeeping kept everything nice clean and smelling good. Definitely will return again.

What I like about the hotel is the staff. You have a great time

The wifi is slow also I was calling to Texas to get conected with wifi.

Very nice

Was subpar. Tub had a huge rust stain or something. Chose not to shower. Mirror glue together from break. Soap extremely drying to hands.

Room restroom outlet was not working, needed to use my curling iron but was unable to do so.

The rooms weren’t all that clean. There are damages on the walls, furniture need to be thrown out, noisy ppl that are living here. Breakfast staff was friendly.

It was good

The person at the desk when I called during the day to inform them that I'd be late arriving was rude. The desk lady at night when I checked was very friendly & helpful

It was a cool stay for the price. Renovate rooms are nice but still could update the bathroom showers but not crazy bad. Make sure you’re on time for breakfast because they don’t restock.

We weren't sure we were in the right place because there wasn't any signage on the building. The lobby was very sterile and uninviting. There was a security guard in the lobby which was a little off-putting. Once we got to our rooms, we were pleasantly surprised at the cleanliness of the room. The whole hotel had been newly renovated with hard wood laminate flooring, new furniture, etc. The beds were very comfortable. The bathroom area was very small.

Nice

Nice room friendly staff

Please keep it up your sincere work and best customer service Thank you very much

It was nice and quiet! The rooms were very nice. Over all my stay was nice for the the weekend

Easy parking, decent room, great staff!

It was good but the bathtub was not clean enough.

Decent room, great staff, overall enjoyable stay!

Excellent

The service and the employees at this location were very nice and did their jobs well. My stay was very pleasant and enjoyable. My only complaint is on checking out I did not receive a copy of my final bill, as IU was advised by the desk clerk that I would receive it from the booking agent. I to date still have received it.

I ask for a queen bed it look like a twin bed so small

There was a water leak form the pool or something, not extra exits to get out of the building from the side all entry from the front. affordable option for people staying near dc

I stayed at this hotel because it was reviewed as a 7.8 out of 10. This rating is incorrect, should be a 5.

The room was clean enough. All the fire sprinklers were covered in spider webs and dust. The elevators are missing panels of the wall and ceiling. The bathroom had hair and dirt around the shower. No type of security, there was an hour long fight in the hallway outside my room.

👍

Staff handed me a plunger and told me to plunge my own toilet. Had to plunge my toilet all night long. Problem persisted all night long. Staff did not help with the toilet clog. Flooded bathroom. Staff did not change my room. Refused to give me a new room.

The guest service at the beginning was very pleasant. The bed was comfortable. I thought the check out was 12pm. But when the lady called about 1110am, i asked for 12pm and she quite rudely said no i had to be out at 1130am. Nothing else.

Good hotel and close to my work so was very convenient. The rooms were clean. And the kitchen staff and breakfast were wonderful thanks to Ms Patricia.

Clean room 👌, comfy bed 🛌, excellent customer service 👌. Older hotel that's the only reason why I gave it 4 stars.

Personnel accueillant. Propre. Chambre et hôtel partiellement rénovés. Besoin de d'autres améliorations. Air climatisé bruyante. Ménage fait tous les jours. Déjeuner corect.

great location.

Horrible!

Check in person was excellent! Nice hotel overall. I didn't have any issues. The only thing put the closet rack up higher lol wasn't tall/high enough for my dresses. Thanks for the great hospitality!

NA

Comfortable bed. Very spacious room. Decent breakfast. Very friendly front desk staff!

I liked the morning breakfast. The courteous staff

It’s a whole in the wall hotel, literally. Exposed wires. Dirty floors, stained mattresses, chipped paint on the wall bed frame coming apart, out dated bathroom. Elevator on the verge of breaking down. Ice machine was broken. Also I had two random ppl come knock on my door… I really don’t recommend this hotel

Front desk was great. Charming and friendly ladies. Hotel definitely needs some work its kind of dingey but overall good stay.

It was clean, but little to no amenities. I was given a late check out only for the person at the front desk the next morning to deny it and put my husband out while I was in court.

The guy at the front desk gave a key to my room to a total stranger at 130am . The night before that scrwaming children in the hall all the way up to 430am. I called the front desk over 7x. I jad Executives there as well in numerous room. One executive bathroom was leaking all kver the place. Another executive had a huge hole in their bed. Another executive room was kncoked on at 2am to see if she really belong there. I was told i would receive a refund that did not happen . I called the hotel 4 times still no call back .

The hotel staff was great. Rica provided exemplary customer service and Krishawn was friendly and very helpful. I highly recommend this hotel as you can’t go wrong. I would definitely stay at this hotel again.

Beautiful, comfortable, quiet.

The staff was exceptionally pleasant!

Staff and the bedroom were great. Bathroom, not so much. Blood stain on the toilet, base of the shower/bath leaked water everywhere when draining.

Not 3⭐️ star rooms, solidly a 2.0 experience.

We are trying to get a refund for unused portion of our trip. Lack of hot water, and more critically, mold on walls, its disgusting. Lobby tried to put us in other rooms, I really hope they are able to cure it for health and safety of others.

Staff was great!

Great location if going to Northwest stadium. Staff very pleasant and rooms are nice and clean.

I came to this property because I was attending a Beyoncé concert. I give this property two stars because upon arrival they were playing Beyoncé‘s album in the lobby. However, I believe two stars is too high for the experience that I’ve encountered. The lobby area was clean no complaints there. When getting into our room, I noticed that there was a bathtub that wasn’t sanitized nor cleaned. It looked as if a group of people took a bath and left a ring around the tub that was never cleaned. We brought it to the front desk, attention, and the front desk clerk offered us to stay in another room, however told us that we would have to return to our original room the next day as they were booked for the Fourth of July, which was the next day. We get into the new room which is worse. The tub has paint chipping from it and foundation all over the walls. We returned to the original room and the clerk was nice enough to clean our tub as there was no house available. The clerk stated that the tub was in fact dirty and had not been cleaned. The walls are THIN! We had to call security on the group beside us because they decided to stay up till 3AM laughing, being loud and slamming the door. This property will not be recommended. Staff was kind though!

We stayed here for one night for the Beyonce concert. Obviously, the place was sold out. I felt bad for the the front desk staff because their computers froze while there was a line of people checking in. Our room wasn't that great-kinda old, not many towels but it was fine for one night. You can walk from Northwest Stadium-about 2 miles.

stayed here for the beyoncé concert on 7/4 and wasnt that impressed with the room, however, because i booked early and got a decent rate i cant complain that much. i was a bit puzzled at the extra $150 fee that was charged but it didnt stick, so i’ll let that animosity go too. room was a bit outdated and did not have carpet as shown in the pics. showering was my least favorite thing to do in the room as there was a rust stain in the tub. again, it was ok for what i paid, but probably would not stay again. front desk worker was amazing!!!

The room was terrible. The staff was nice.

Great front desk staff!

The property is nice. However, there are no irons in the room. You have to go down a front desk to get one. The ice machine on the second floor is broken. Also, my purse was stolen and I needed to wait for a locksmith and was denied a later check out.

Crystal was a pleasant and helpful receptionist! She ensured we had what we needed for a comfortable stay. This was a clean facility.

The room was ok. I had a clog in the bathroom. Staff did offer another room but we were settled in already. Besides that the stay was good.

I am 65 years old woman who rented the room for one night for my son and his wife and son. They spent all day driving me home from their home (Long Island, NY). I was told I had to leave a $150 deposit (not cash) and I would get back upon departure. I felt myself becoming frustrated when the front desk clerk kept saying, no friends and no parties. I explained to her they were just staying the night to get rest before they had to travel back home. She said again no friends and no parties. I ask her was I not allowed to go to their hotel room because I'm not staying overnight. She said no you're ok because you are paying for the room. Then went to the room to use the restroom and the room smelled moldy and looked dirty. If that was not enough, in the morning my son went for the breakfast and told me the food tasted as if was not cooked. The final straw was I was told my deposit money would not go back on my card for 14 days. Funny, just a week earlier I rented a room in Long Island and had a totally experience from the same hotel franchise. I don't believe I will ever rent there again (not even for a night). I still haven't gotten my money back. Disappointing experience and I didn't even spend the night.