Quality Inn & Suites Union City - Atlanta South

The hotel offered free breakfast, which was a nice perk. Although my first room was a little dirty and I had to switch rooms, the customer service made up for the inconvenience. The front desk staff was incredibly friendly, and the younger housekeeper was especially kind and helpful. The team was very accommodating whenever I needed assistance, and I truly appreciated their efforts to ensure I had a comfortable stay.

Easy check in.

my stay was great at the the hotel and is Andy the supervisor is making the guest satisfied and the rooms are clean for future guests .

Very unclean lights didn’t work Rooms no lights

Needed a place to stay while visiting atlanta. This place has breakfast and a pool and hot tub that was relaxing after a long day. Would recommend. Affordable prices

I love the fact that the guy Andy in front is very helpful I talked to him only throughout my stay . He listened understood and addressed my issue everyone else I spoke with wasn’t helpful and the housekeeping is unacceptable I had to bring and buy my own cleaning products to clean the rooms is very disturbing. The room I was moved from they still put someone in there and didn’t clean it what so ever. Andy he is the best I recommend speaking with him through out your stay and I hope they replace housekeeping that’s ridiculous The other services rooms dirty and staff not accommodating the issues

Nice Everything was good

Rooms were filthy. Bathroom fixtures were pulled out of the wall and the furniture was in poor condition. Bathroom lights barely worked and only one lamp in the room had a light bulb. Called the front desk to switch rooms due to poor lighting and the lady at the front desk came up harassing us to vacate the room while we were trying to round up two toddlers and all of our things, less than 10 minutes after issuing the new room key. Breakfast food was horrible too. It’s cheap for a reason

Clean I like property nice pool

Exceptional

Exceptional

Everything was clean an organized Andy was great help and service. He made sure we was comfortable and that everything was clean and had a great time at our stay. I loved everything

Everything was clean an organized Andy was great help and service. He made sure we was comfortable and that everything was clean and had a great time at our stay. I loved everything

I'm very comfortable away from home. Andy and his staff are very helpful.

Everything was exactly how it was described.

Smelled of mildew. Room was very dirty. Crumbs everywhere and weird brown splatters all over the walls. Booked on a non smoking room that had cigarette burns in the blankets.

The location is great. You have access to so many things. The pool was indoors. The staff was friendly and accommodating.

The location is great. You have access to so many things. The pool was indoors. The staff was friendly and accommodating.

Nothing it was the worst hotel I have ever stayed in. Super dirty and gross.

Nothing it was the worst hotel I have ever stayed in. Super dirty and gross.

The stafff was nice and I love how the pool and hot tub was clean

Great place. Nice staff

The location was great for why we were there. We came for the Georgia Renaissance Fair. The hotel was clean . We had a reservation made over a month in advance for a queen room with two queen beds. Upon arrival they let us know the room may not be suitable but they could give us another room. We checked out the room which the only thing wrong was a broken ac unit. We then requested the different room which consisted of one king bed and a twin pull out bed . Which in our opinion was not suitable for two couples. So to say we were disappointed and upset is an understatement.

The location was great for why we were there. We came for the Georgia Renaissance Fair. The hotel was clean . We had a reservation made over a month in advance for a queen room with two queen beds. Upon arrival they let us know the room may not be suitable but they could give us another room. We checked out the room which the only thing wrong was a broken ac unit. We then requested the different room which consisted of one king bed and a twin pull out bed . Which in our opinion was not suitable for two couples. So to say we were disappointed and upset is an understatement.

……. Customer service TERRIBLE Owner - complete jerk Rooms - DISGUSTING Pool was gross Jacuzzi not working Shuttle guy was amazing but the shuttle vehicle was not running so he picked me up in a personal vehicle after the hotel made me wait over 3 hours for a shuttle

Very good

The entire building smelled like weed and it looks grungy like it hasn’t been updated in 20 years. Our room had a disgusting bathroom that hadn’t even been cleaned, and the sheets and towels had holes in them. Also, the pillows are tiny for some reason.

Bad

Rooms were spacious The hold on my money

Rooms were spacious The hold on my money

Good

The property was clean and the staff was nice. Loved that the inside pool was open BEFORE Memorial Day. That’s what we were looking for during spring break. Not really something that they can change but it was completely hard to find the location. Don’t know if they can update the pin on Google Maps or something

The property was clean and the staff was nice. Loved that the inside pool was open BEFORE Memorial Day. That’s what we were looking for during spring break. Not really something that they can change but it was completely hard to find the location. Don’t know if they can update the pin on Google Maps or something

Stayed 1 day of the trip. Rooms weren't maintained. Moldy. Mold in the pictures, mold in the bathroom. My family and I are now sick. And I believe it was from that. I need a refund. Had to check out early.

Good

Love this location . And Sam was excellent

Love this location . And Sam was excellent

Andy helped a lot

Andy helped a lot

Good

N/a

Great value. Save yourself the time and spend the money to stay somewhere else. Bad location, cops were there, the only thing around is food. Dirty establishments. Ripped sheets, dirty toilet, sticky hotel floors, breakfast area was not maintained, water was leaking all over the breakfast area. Could have slipped and fell. The shuttle was a joke they showed up in a personal car for two adults and two children the front seat had junk in it I was forced to put my child in my lap. The shuttle worker was very patient and had good customer service. Was told ahead of time to check my room, because they don't even really have a housekeeper. Just look at the pictures. Hopefully my review save somebody

What a great place ! I’ve driven by it many times visiting. As often as we go to Macon, had no desire to stop/ stay. I’m so glad we did . The traffic didn’t bleed you dry. The standard rooms would be considered a junior sweet elsewhere. The 4th floor had an amazing view of the city and the beautiful pool ( that I wish I was prepared to use). Water nice and hot .Walls didn’t seem thin the 2 nights we were there. It was a very user friendly set up.

Great value. Save yourself the time and spend the money to stay somewhere else. Bad location, cops were there, the only thing around is food. Dirty establishments. Ripped sheets, dirty toilet, sticky hotel floors, breakfast area was not maintained, water was leaking all over the breakfast area. Could have slipped and fell. The shuttle was a joke they showed up in a personal car for two adults and two children the front seat had junk in it I was forced to put my child in my lap. The shuttle worker was very patient and had good customer service. Was told ahead of time to check my room, because they don't even really have a housekeeper. Just look at the pictures. Hopefully my review save somebody

What a great place ! I’ve driven by it many times visiting. As often as we go to Macon, had no desire to stop/ stay. I’m so glad we did . The traffic didn’t bleed you dry. The standard rooms would be considered a junior sweet elsewhere. The 4th floor had an amazing view of the city and the beautiful pool ( that I wish I was prepared to use). Water nice and hot .Walls didn’t seem thin the 2 nights we were there. It was a very user friendly set up.

Worst hotel ever!!! This needs to be removed off the website. Blood was on our sheets upon check in we lifted and got a better hotel wayyyyy cheaper. Still fighting to get my money back.

Terrible Everything

Terrible Everything

Friendly staff! Overall loved my stay

Bad

The reason I booked this hotel, is because the description included airport shuttle. I had to find Out late night, after 2 hours transfering at ATL airport, there isn’t. I stayed just one night so obviously I needed the shuttle back the next day. Reception told me, will contact manager and maybe I get uber cupon. Of course manager was on leave, asked my email. Never received anything. 40+20=60 $ extra cost, on a 85$ night stay… please check your settings on booking.com, not just happily accept new reservations…

Disappointing

If you want roaches in your room and signs of the room not cleaned then this is the place for you. The second bed in the room had fingernail clippings on the comforter. The bed was made. Went to make a pot of coffee and a roach crawled out of where the coffee was held. The smell of marijuana was everywhere. Very sketchy area.

Parking was favorable. The breakfast was not up to par, in my opinion. People had to wait for the hot foods, as there was not much made at time. The hot tub was down for maintenance, which I understand. The pool was open. However the filtration system was not functioning. The bathroom exhaust fans didn't work. Apparently they are an older system that thet chose not to update. Overall, I will not book at this hotel in the future. I booked based on their previous high ratings. Unknown as to how they were rated so high. Scale of 1 to 10, I rate a 3.

The pool and hot tub, which were the reason we booked here, were out of commission then not clean - maybe an issue with the filter? Also, the hotel was difficult to get to directionally. Even Google maps couldn't get me there.

Love going to Quilty inn in Union city Ga been going for a few years always clean the staff is amazing and Andy is just the greatest and wonderful personality ill be back soon thanks Quilty inn where we always feel safe..

I love the fact that it was next to every shopping center, just a walking distance for everywhere. Old, smell, the pool water was cloudy, the bathroom very small with a rusty toilet seat, bathroom sink was clogged. Hallway don’t smell good, because of all that I did not even let me and the kids eat breakfast there, but like they always said you get what you pay for lol.

This hotel is very rundown and the smell is awful. There was hair on our sheets and the blankets/pillows were dirty. We immediately left after checking in.

Spend one night here and it was horrible! The room smelled like someone smoked there, we couldn’t open a window to get some fresh air! The toilet was dirty, shampoo bottle empty, on the towels were hair from someone else! Stains on the carpet, I didn't even look at the bed, otherwise I wouldn't have been able to sleep there at all. My baby had fallen asleep and I didn't want to wake her; it was already very late, otherwise I would have changed rooms. It was much too noisy anyway. I didn't even look at breakfast; I was just glad to be out of there!

The lady at front desk was very sweet , professional and very helpful .. Her name was Sam .

The bed was nice The hot tub was broke. The bathroom had mold in it and the carpet was ripping up and gross. Smelt bad everywhere.

This is a nice place

The overall cleanliness leaves much to be desired.Please make sure that the undercounters, coffee machine was dirty.Some dirty underwear was seen in the bathroom. Mirrors were not cleaned properly....the list goes on.Is this a family business?

All amenities on premises and Staff were helpful during my Stay

The breakfast was not good. The hot tub was broke. The manager was rude and the pool stunk like mold would not recommend or stay there again and we would’ve been coming back through that same way going home and had things been better would’ve stayed there again but not now never ever again.

It was a great stay, Sam was very helpful

Rooms were clean, bed was comfy, breakfast was delicious! Sam was very pleasant and hard at work, running between the front desk to help guests and the very busy breakfast room to refill and replace foods, drinks, etc. She was patient and offered excellent customer service! The pool was kind of dirty but my kid didn't care, he loved it.

The hotel was definitely not worth it. They are barely staying afloat consider the first room was awful and they were very stingy with breakfast. The TV was missing cable cord that connected to the TV, missing lamp and outlet covers, AC hanging down. The room looked like it had been vacant for months with no TLC. Several workers/ so called maintenance tried fixing our TV but couldn’t because they didn’t listen nor have enough common sense to realize the cable cord was missing that was suppose to connect to the TV. Breakfast was suppose to be over at 9 but more first come first serve. Even to go down at 8:30, most food was gone and they didn’t was to bring out more for the many families they had. How can you prepare breakfast for 20 but have over 100 people. The pool room smelled like a swamp and made it hard to breath. I would not recommend nor EVER staying there again.

Marijuana smoke coming from rooms. Young adults drunk banging on their room door. Police came next morning and escorted them out. Hot tub doesnt work. Old french frying fries behind the nightstand. Tub was not thoroughly cleaned. Evidence of hair. I needed to stay in extra night. I booked an extra night and they told me I had to pay a fifty dollar charge to stay in the same room which is complete bull. I won't stay there again.

Nothing

The shower wasn’t clean. The shower curtain was dirty. The tub was not sanitized. Also, there was dust in the bathroom. I did not like how the bathroom wasn’t sanitized.

I was put in a room with mold all in the bathroom food was left in the room from previous guest in which the room was not clean and nasty asked to get moved to another room they refused to help accommodate

Price It was dirty and people hanging outside in their cars drinking and the elevator smelled like weed and no parking. There was hair in the sink and bathtub which made it obvious the room wasn't cleaned before me.

Avoid this place. They charged me double and refused to correct the error.

It was clean, the staff were friendly at all times of the day and they went out of their way to make sure we were comfortable. Andy was especially great and I’d definitely stay here again!

Andy was very kind and helpful throughout our stay. He made sure we had everything we needed and was always willing to assist. We really appreciate his effort and professionalism.

Pretty good location The male manager was rude ,annoying & harassed us during the stay. I would not recommend this hotel .

We booked because of airport shuttle included. No shuttle so we had to pay extra fees for Uber. Pool was nice and warm but he t tub broken and freezing water. We went down for breakfast but it all looked so stale. Even kids wouldn't eat it. Staff was very friendly and the surrounding areas have lots of food options and a Walmart. Now the cleaniness was the down fall. Our bathroom tub had mold all around it. So we couldn't give kids bathes but instead quick showers. The ba

This facility ought to be ashamed of their self. everything from the exterior of the property looked bad, worn down. the interior looked worn down and bad and dated, not fresh, not clean. the pool I don't even think they were treating the pool with chemicals. The hot tub l o l I would not go in it and you will see for yourself.It's disgusting and gross. my room was horrible smelled musty. The door to enter my room had a seam that you could see light through the hallway. You can imagine the sounds. I heard at night. The bedroom was disgusting. There was spills on countertops side of cabinets that were never wiped up broken pieces of of the furniture namely, where the TV set on trust. I have pictures of all this. The bathroom was disgusting. They never cleaned it when I checked in. It was dirty, they never cleaned it. My whole stay until the last night when I asked initially my first day to have it cleaned. They never attended to it at all. They made excuses. Someone forgot to tell somebody whatever I'm not sure if that even makes a difference. I couldn't use that if I had to pay my bill. OI don't have the money right now. I'll just stay and give it to you another time. That's the mentality that I was presented with. They took no care in their facility. Whatsoever, obviously family Indian owned. the 2nd floor was discussing the shuttle. Did not run as promised room had no private privacy. Due to the fact, cracks in the door that allowed light that you could see the hallway Bad.

1-2 star hotel. TV inop, coffee maker broken, bkack mold on shower curtain, strange odors, shampoo and body wash bottles in shower empty. Unable to exit bathroom as the door handle was broken!, seriously bad hotel

Cockroach infested and dirty everything

I like the fact location wasn’t hard to find

The hotel looks and feels tired. Hot tub was not working. The pool had a film over it.

Despite the hotel staff being friendly and doing their very best (Andy, Sam were kind and helpful), the hotel itself is not in the condition that I would expect from one of this brand - it felt like a lower end Motel 6. Hotels.com had it listed as a 2.5-start hotel which it certainly isn’t in its current state. It appears that there is a lot of deferred maintenance: worn carpets, walls needing patching and painting, tile needing repair and re-grout, missing lightbulbs; a general appearance of a renovation a decade ago that has not been upheld. Are the first night was on the second floor and was in a seriously dilapidated state; the following morning we were “upgraded” to a room on the fourth floor, which was much closer to the standard that one would expect for the brand. Perhaps there is a rolling renovation slowly unfolding? The hotel shuttle was unavailable the day of our arrival despite attempting to arrange it multiple times over the days leading up to our arrival (perhaps there is difficulty in keeping a driver available). Hot tub was out of service and from the reviews this seems to be the norm. The breakfast was subpar and ran out of food a half hour before closing time for the meal. Even the coffee machine stopped working on our second day. The place has plenty of potential, but needs some love and attention.

Didn't use shuttle or Business facility. The staff, Andy, was super and worked to reconcile issues.

Everything was great! Problems with elevator here and there only minimal.

Not much but close to ballgames we were going to The pool had some thing floating on top of it, our room door would not close unless we picked it up to close it, the towel rack was broken, desk chair was broken, no internet and no tv or they didn’t work.

Andy is great at front desk. Clean rooms and quiet room Pool

Andy was great. Nice & clean

Andy was great. Nice & clean

As soon I checked into and got into the room, I noticed an insect that resembled a rich in the shower.

As soon I checked into and got into the room, I noticed an insect that resembled a rich in the shower.

Staff were great!! Hotel needs love and attention. Hot tub was uninviting and cold, whereas the pool was warm. They need and exterminator, as roaches were present. Was told new management took over so hopefully they will make those adjustments. Plenty of food places around, quiet area.

Staff were great!! Hotel needs love and attention. Hot tub was uninviting and cold, whereas the pool was warm. They need and exterminator, as roaches were present. Was told new management took over so hopefully they will make those adjustments. Plenty of food places around, quiet area.

Staff was nice and room was really clean.

Staff was nice and room was really clean.

The manger was nice Not that clean , old and dainty. Also house keeping does not do their rounds the way they should be done . The tub was clogged and had still been that way after being out all day and asking for them to take care of it . Garbage has not been emptied all day as well and overflowed in the room .

Staff was great Andy was very helpful during our stay . Andy did a good job helping us get settled in ! I highly recommend staying here ! Thanks Andy !

Staff was great Andy was very helpful during our stay . Andy did a good job helping us get settled in ! I highly recommend staying here ! Thanks Andy !

Room was clean but the bathroom sink faucet was loose. Cleaning staff were friendly, front desk gentlemen who checked us in was professional and courteous. The other front desk person seemed to be a little bothered when we asked for items for the breakfast area when things had run out by the time we arrived at 832am. Breakast is until 9am so not sure why the mood when we asked for assistance. Other than that the stay was fine but won't be returning to this hotel with so many other options in this area.

Room was clean but the bathroom sink faucet was loose. Cleaning staff were friendly, front desk gentlemen who checked us in was professional and courteous. The other front desk person seemed to be a little bothered when we asked for items for the breakfast area when things had run out by the time we arrived at 832am. Breakast is until 9am so not sure why the mood when we asked for assistance. Other than that the stay was fine but won't be returning to this hotel with so many other options in this area.

The staff was really nice and the rooms were clean.

The staff was really nice and the rooms were clean.

Everything about this stay was bad. The rooms were filthy. The sheets were filthy. Even the replacement sheets were filthy. Items in the room were broken. Stains were all over the carpet. They were cigarette burns in the sheets and comforters. The showers weren’t clean. The breakfast was cold. I truly want a refund.

Everything about this stay was bad. The rooms were filthy. The sheets were filthy. Even the replacement sheets were filthy. Items in the room were broken. Stains were all over the carpet. They were cigarette burns in the sheets and comforters. The showers weren’t clean. The breakfast was cold. I truly want a refund.

This location is a bamboozlement. The photos off of Expedia are deceiving. My room didn’t look nor feel clean I didn’t want to touch anything. Thankfully I brought a disposable bedsheet set. There was hair everywhere. Stains in the tub. Andy did not confirm the shuttle to pick me up from the airport like he said he would. I called a few days ahead to notify and verify that the hotel offered airport shuttle; he said to call once I landed which I did. And the other guy said there wasn’t a reservation for me. The elevator smells of a combo of marijuana and urine. The only convenient thing about staying there was the variety of restaurants nearby, within walking distance.

This location is a bamboozlement. The photos off of Expedia are deceiving. My room didn’t look nor feel clean I didn’t want to touch anything. Thankfully I brought a disposable bedsheet set. There was hair everywhere. Stains in the tub. Andy did not confirm the shuttle to pick me up from the airport like he said he would. I called a few days ahead to notify and verify that the hotel offered airport shuttle; he said to call once I landed which I did. And the other guy said there wasn’t a reservation for me. The elevator smells of a combo of marijuana and urine. The only convenient thing about staying there was the variety of restaurants nearby, within walking distance.

Clean rooms and friendly staff. Close proximity to everything.

Clean rooms and friendly staff. Close proximity to everything.

Andy at the front desk was really helpful!

Andy at the front desk was really helpful!

I didn't stay there even 1 night when I seen everything and they wouldn't give me my money back. They also lie about when their manager will be there. No GOOD

I didn't stay there even 1 night when I seen everything and they wouldn't give me my money back. They also lie about when their manager will be there. No GOOD

Bugs, filthly, sheets were dirty on each bed, bathtub was not cleaned. Front desk personnel asked to show me another room, i was told to come alone (i am a female) my husband was instructed to stay in the lobby. I did not go with the front desk personnel. There were also women walking around with little to no clothes. They must be running a prostitution operation.

Bugs, filthly, sheets were dirty on each bed, bathtub was not cleaned. Front desk personnel asked to show me another room, i was told to come alone (i am a female) my husband was instructed to stay in the lobby. I did not go with the front desk personnel. There were also women walking around with little to no clothes. They must be running a prostitution operation.

Good

Good

Roaches in the room,, dirty tub, musty aroma in room. Over all disgusting. I was moved to another room but it was still dirty

Roaches in the room,, dirty tub, musty aroma in room. Over all disgusting. I was moved to another room but it was still dirty

Andy was really friendly and helpful. He lended me a mobile charger when I told him I did not bring mine. Great personality. Made me feel at home

Andy was really friendly and helpful. He lended me a mobile charger when I told him I did not bring mine. Great personality. Made me feel at home

Staff was super kind, but I rely on these reviews to decide my stays. Had I known the 5 star reviews were the result of a bribe, it would’ve told me everything I needed to know. The shower was filthy with scum and mold, the place smelled of marajuana as well as sprays to try to mask smells, the pool was not heated, the hot tub was out of service, and the breakfast consisted of self made waffles (not bad) but syrup was so cold it had to be microwaved, sausage, and gravy for biscuits that looked like they’d been baked and then frozen then thawed for serving. If I have it to do over, I’ll skip this place in the future for sure! Gave 2 stars for the kind staff.

Staff was super kind, but I rely on these reviews to decide my stays. Had I known the 5 star reviews were the result of a bribe, it would’ve told me everything I needed to know. The shower was filthy with scum and mold, the place smelled of marajuana as well as sprays to try to mask smells, the pool was not heated, the hot tub was out of service, and the breakfast consisted of self made waffles (not bad) but syrup was so cold it had to be microwaved, sausage, and gravy for biscuits that looked like they’d been baked and then frozen then thawed for serving. If I have it to do over, I’ll skip this place in the future for sure! Gave 2 stars for the kind staff.

They lied about airport shuttle service. The rooms are unsanitary.

They lied about airport shuttle service. The rooms are unsanitary.

The fireplace was decorative only and gave no heat. When I tried to work in the breakfast area, the front desk refused to turn on the lights, so I dragged a table and chair into the lobby just to work. Even then, there was no heat from the vents. I booked this hotel specifically for the pool and hot tub. The pool was freezing cold and poorly maintained, and the hot tub was broken. I asked about the airport shuttle and was told it wasn’t working. The explanation later changed to weather, then to the driver being off. None of the stories matched. When I moved my table closer to a warmer hallway, I was told I couldn’t sit there. Only after the manager saw me on camera was I finally allowed into my room early. The room itself was clean and spacious — the only positive. The assistant manager promised an Amazon gift card to cover my $33.25 Uber, but only if I left a positive review. Two days later, no card and no follow-up. Everyone I met wanted to leave. Stay away from this hotel.

The fireplace was decorative only and gave no heat. When I tried to work in the breakfast area, the front desk refused to turn on the lights, so I dragged a table and chair into the lobby just to work. Even then, there was no heat from the vents. I booked this hotel specifically for the pool and hot tub. The pool was freezing cold and poorly maintained, and the hot tub was broken. I asked about the airport shuttle and was told it wasn’t working. The explanation later changed to weather, then to the driver being off. None of the stories matched. When I moved my table closer to a warmer hallway, I was told I couldn’t sit there. Only after the manager saw me on camera was I finally allowed into my room early. The room itself was clean and spacious — the only positive. The assistant manager promised an Amazon gift card to cover my $33.25 Uber, but only if I left a positive review. Two days later, no card and no follow-up. Everyone I met wanted to leave. Stay away from this hotel.

Staff were friendly and provided decent service. Airport Shuttle canceled both ways due to weather which is why we picked this hotel in the first place. Average rooms. Average cleanliness. Departed before breakfast hours.

Staff were friendly and provided decent service. Airport Shuttle canceled both ways due to weather which is why we picked this hotel in the first place. Average rooms. Average cleanliness. Departed before breakfast hours.

Andy was extremely helpful

Andy was extremely helpful

Amazing hotel rooms are spotless. Amazing breakfast.Coffee is my favorite. My friends and family stayed here for weeks and this is amazing hotel . The staff member Andy is amazing. The parking lot is so clean and nice and safe at night time.

Amazing hotel rooms are spotless. Amazing breakfast.Coffee is my favorite. My friends and family stayed here for weeks and this is amazing hotel . The staff member Andy is amazing. The parking lot is so clean and nice and safe at night time.

Room was dirty and bathroom door did not close

Room was dirty and bathroom door did not close

Toilet did not work no one available to fix. Scheduled a shuttle to the airport 20 min before pick up was told the van had broke down. The young lady tried to help she was nice but seem like the only one working. Room had a slight smell to it. ...if had not been for these few mishaps may have been ok

Toilet did not work no one available to fix. Scheduled a shuttle to the airport 20 min before pick up was told the van had broke down. The young lady tried to help she was nice but seem like the only one working. Room had a slight smell to it. ...if had not been for these few mishaps may have been ok

Staff was not at check in desk, room was ok but bathroom wasn’t super clean. Generally the hotel was dingy, dated and very loud.

Staff was not at check in desk, room was ok but bathroom wasn’t super clean. Generally the hotel was dingy, dated and very loud.

Andy was nice

Andy was nice

Very dirty. Shower had mold growing in it. Fecal matter on the toilet seat. Hair and stains on the bed. Garbage and recites on the floor not vacuumed. The mirror had smears and smudges on them.

Very dirty. Shower had mold growing in it. Fecal matter on the toilet seat. Hair and stains on the bed. Garbage and recites on the floor not vacuumed. The mirror had smears and smudges on them.

Yes parking was safe, we did NOT want our room cleaned during our stay, we did not use the pool or hot tub, the Continental breakfast was good and needed, Andy was extremely helpful during our stay checking the floors and parking area, also he came to our rescue at the waffle machine when we made a mess there trying to make waffles....lol., he made our stay awesome and we will be back because of Andy

Yes parking was safe, we did NOT want our room cleaned during our stay, we did not use the pool or hot tub, the Continental breakfast was good and needed, Andy was extremely helpful during our stay checking the floors and parking area, also he came to our rescue at the waffle machine when we made a mess there trying to make waffles....lol., he made our stay awesome and we will be back because of Andy

Hallway smell like w**d , rooms were infested with roaches. Bathroom curtains had some type of stain. Furniture broken. But the worse is losing sleep because someone had tried to break in our room 3am. Lack of security. Lobby service was mediocre

Hallway smell like w**d , rooms were infested with roaches. Bathroom curtains had some type of stain. Furniture broken. But the worse is losing sleep because someone had tried to break in our room 3am. Lack of security. Lobby service was mediocre

I had Breakfast at lobby, Andy the chefs did an outstanding job and even got to meet him. Thanks so much for making my mini staycation a memorable one!

I had Breakfast at lobby, Andy the chefs did an outstanding job and even got to meet him. Thanks so much for making my mini staycation a memorable one!

Toney he was very helpful my key didn't work and he see me not being able to open the door he did not wait for me to go downstairs he brought it up to me

Toney he was very helpful my key didn't work and he see me not being able to open the door he did not wait for me to go downstairs he brought it up to me

The linens were not fresh, dust and sticky suraces

The linens were not fresh, dust and sticky suraces

Room smelled like mildew. The staff were nice but there were lots of sketchy looking people in and out of the building. Very run down and sketchy.

Room smelled like mildew. The staff were nice but there were lots of sketchy looking people in and out of the building. Very run down and sketchy.

Andy was very courteous.

Andy was very courteous.

However, the bed was comfortable and the shuttle driver did a good job getting us to and from the airport.

However, the bed was comfortable and the shuttle driver did a good job getting us to and from the airport.

Initial room was not cleaned. Bed and towels used! Blood on the floor! Second room was clean but smelled bad! I had told the receptionist that I was excited for the hot tub, but she didn’t tell me it was broke! Cold water in it! Breakfast the next morning was filthy and there was no one cleaning the area! Will never book with this chain again!!!

Initial room was not cleaned. Bed and towels used! Blood on the floor! Second room was clean but smelled bad! I had told the receptionist that I was excited for the hot tub, but she didn’t tell me it was broke! Cold water in it! Breakfast the next morning was filthy and there was no one cleaning the area! Will never book with this chain again!!!

Horrible!!! Everything is broken, no smoke detected or ice buckets, elevator smelt like urine and the jacuzzi was broken. Also the little breakfast they had was cold and disgusting. It was waffles and store bought sausages and gravy and cereal

Horrible!!! Everything is broken, no smoke detected or ice buckets, elevator smelt like urine and the jacuzzi was broken. Also the little breakfast they had was cold and disgusting. It was waffles and store bought sausages and gravy and cereal

This hotel is excellent for truck drivers. They have people that live there very getto. Over all it was a experience i will not do again. Expedía gave hotel a great rating but it really is a 3 star hotel.

This hotel is excellent for truck drivers. They have people that live there very getto. Over all it was a experience i will not do again. Expedía gave hotel a great rating but it really is a 3 star hotel.

Not clean rooms. Smell of cigarette all around.

Not clean rooms. Smell of cigarette all around.

I had roaches in my room

I had roaches in my room

Hot tub was out of order

Hot tub was out of order

I had problems with the rooms the whole time I stayed. The WiFi didn’t connect to the phones or the game system that I had. The tv channels only worked half the time. The toilet and tub were dirty when I entered in as well as there was a crack on the toilet seat that left two of my family members in pain after being pinched and the sink was falling apart and they had boards underneath to try and hold it up. When I addressed this issues with the front desk Andy said he would send someone up to take care of it but only the sink issue was resolved. There was also a broken chair arm in my room. I really did not enjoy my stay at all .

I had problems with the rooms the whole time I stayed. The WiFi didn’t connect to the phones or the game system that I had. The tv channels only worked half the time. The toilet and tub were dirty when I entered in as well as there was a crack on the toilet seat that left two of my family members in pain after being pinched and the sink was falling apart and they had boards underneath to try and hold it up. When I addressed this issues with the front desk Andy said he would send someone up to take care of it but only the sink issue was resolved. There was also a broken chair arm in my room. I really did not enjoy my stay at all .

It was straight

It was straight

Andy was very friendly and made me feel at home. Rooms were clean and I woke up to a nice breakfast which included eggs, sausages, bagels, waffles, and a variety of juices. I will consider going back.

Andy was very friendly and made me feel at home. Rooms were clean and I woke up to a nice breakfast which included eggs, sausages, bagels, waffles, and a variety of juices. I will consider going back.

Great

Great

Stained pillowcase, broken door lock, mold in shower, odor. Limited parking, surrounding area did not feel safe. 1/2 of staff not helpful, not customer service friendly. Building has poor upkeep. Other patrons were up at night arguing and slamming doors in the hallway.

Stained pillowcase, broken door lock, mold in shower, odor. Limited parking, surrounding area did not feel safe. 1/2 of staff not helpful, not customer service friendly. Building has poor upkeep. Other patrons were up at night arguing and slamming doors in the hallway.

Staff was very nice. Room was ok. Pillows were awful. Bathroom was okay except bathtub was kind of gross. The breakfast was a mess. Kept running out of items and slow to refill. Pool had a film on top of it that made us not use it. No shampoo in bathroom. So really, overall, I’m being generous with an okay rating. The rates were attractive but I would not stay here again.

Staff was very nice. Room was ok. Pillows were awful. Bathroom was okay except bathtub was kind of gross. The breakfast was a mess. Kept running out of items and slow to refill. Pool had a film on top of it that made us not use it. No shampoo in bathroom. So really, overall, I’m being generous with an okay rating. The rates were attractive but I would not stay here again.

Clean sheets Needs vacuuming(nail trimming next to bed) Staff was friendly and helpful. Your front clerk ( Andy)was excellent host

Clean sheets Needs vacuuming(nail trimming next to bed) Staff was friendly and helpful. Your front clerk ( Andy)was excellent host

Omg!!! I definitely enjoyed my stay at Quality Inn... the staff definitely made me feel welcomed when i arrived on Sunday andcwhen i left on Monday at checkout. The pool was warm and inviting. The shuttle was able to make my flight home to NC easily in time. Id absolutely recommend staying at this property.

Omg!!! I definitely enjoyed my stay at Quality Inn... the staff definitely made me feel welcomed when i arrived on Sunday andcwhen i left on Monday at checkout. The pool was warm and inviting. The shuttle was able to make my flight home to NC easily in time. Id absolutely recommend staying at this property.

Andie at the front desk was great help

Andie at the front desk was great help

Entry was not well placed, main door wasn’t working properly and hot tub was out of service. Did not feel comfortable moving around the hotel or the surrounding area. Woke up every few hours to check the car wasn’t bothered and was startled by a large cockroach crawling on the bed with my niece! We left before breakfast so I can’t comment on that.

Entry was not well placed, main door wasn’t working properly and hot tub was out of service. Did not feel comfortable moving around the hotel or the surrounding area. Woke up every few hours to check the car wasn’t bothered and was startled by a large cockroach crawling on the bed with my niece! We left before breakfast so I can’t comment on that.

There was black mold in over 8 bathrooms and the furniture was broken in 5 rooms and the carpet smells horrible. The shower heads were all dirty and brown. The hot tub looked dirty like someone bathed in it and the pool had a weird smell and film on the water.

There was black mold in over 8 bathrooms and the furniture was broken in 5 rooms and the carpet smells horrible. The shower heads were all dirty and brown. The hot tub looked dirty like someone bathed in it and the pool had a weird smell and film on the water.

Andy at the front desk was very polite and understanding with my father’s stay.💙

Andy at the front desk was very polite and understanding with my father’s stay.💙

although I booked online midnight hour arrived in 30 minutes of booking get there was being charged another fee I was unaware of booking site did not disclose of, Requested refund myself and booking site was told manager not in contact in the morning contacted in the am. They refused refund claims it has been 24 hours I called 8am after booking at midnight ???? I called back ask for the manager and was told the manger will not be in until 1pm the hung up after I stated booking and I just spoke to him then who did we talk to claiming to be manager. Called back again for him to say Magee notated my info. They are a joke here never again.

although I booked online midnight hour arrived in 30 minutes of booking get there was being charged another fee I was unaware of booking site did not disclose of, Requested refund myself and booking site was told manager not in contact in the morning contacted in the am. They refused refund claims it has been 24 hours I called 8am after booking at midnight ???? I called back ask for the manager and was told the manger will not be in until 1pm the hung up after I stated booking and I just spoke to him then who did we talk to claiming to be manager. Called back again for him to say Magee notated my info. They are a joke here never again.

Great stay good price. Clean rooms and a really great staff. Andy at the front desk was there to help with a travel issue I was having and resolved it with no problems.

Great stay good price. Clean rooms and a really great staff. Andy at the front desk was there to help with a travel issue I was having and resolved it with no problems.

I was pretty pleased with location convenience, shuttle service and complimentary breakfast!

I was pretty pleased with location convenience, shuttle service and complimentary breakfast!

unfortunately my experience was extremely unsatisfactory. The room was supposed to be non-smoking, but it had a strong smell of cigarette smoke. The bed and bedding were unclean, with hair on the sheets and pillows. The bathtub and shampoo bottles were dirty, with hair present. The toilet was not properly cleaned, with urine stains. Additionally, the room door did not lock properly, and the hotel was very noisy. Because of these conditions, I had to check out at 3AM, and even after showering three times at home, I developed itchy red marks on my back and arms. I had gone to this hotel hoping to rest because I’ve been going through a difficult time lately, but staying there turned out to be a really terrible decision. This stay caused both discomfort and health concerns. I hope you take this feedback seriously and consider appropriate compensation.

unfortunately my experience was extremely unsatisfactory. The room was supposed to be non-smoking, but it had a strong smell of cigarette smoke. The bed and bedding were unclean, with hair on the sheets and pillows. The bathtub and shampoo bottles were dirty, with hair present. The toilet was not properly cleaned, with urine stains. Additionally, the room door did not lock properly, and the hotel was very noisy. Because of these conditions, I had to check out at 3AM, and even after showering three times at home, I developed itchy red marks on my back and arms. I had gone to this hotel hoping to rest because I’ve been going through a difficult time lately, but staying there turned out to be a really terrible decision. This stay caused both discomfort and health concerns. I hope you take this feedback seriously and consider appropriate compensation.

infested with bedbugs please do not go there at your own risk sleep in your car

infested with bedbugs please do not go there at your own risk sleep in your car

It was clean just one of the pillows had make up on it the shower can use more cleaning

It was clean just one of the pillows had make up on it the shower can use more cleaning

Clean staff very professional!Great stay!

Clean staff very professional!Great stay!

I didn’t stay the place is disgusting it looks like someone has sex before we left and they won’t even refund me my money and I didn’t even stay for 30 minutes

I didn’t stay the place is disgusting it looks like someone has sex before we left and they won’t even refund me my money and I didn’t even stay for 30 minutes

To make matters worse, getting a refund was a hassle even though I didn’t stay the night. The entire experience was frustrating and uncomfortable. I strongly recommend asking to see the room before you hand over your card. Definitely not worth the money or the stress. Rooms look nothing like the pictures

To make matters worse, getting a refund was a hassle even though I didn’t stay the night. The entire experience was frustrating and uncomfortable. I strongly recommend asking to see the room before you hand over your card. Definitely not worth the money or the stress. Rooms look nothing like the pictures

Hotel Experience was amazing thanks to Andy! Would recommend staying again

Hotel Experience was amazing thanks to Andy! Would recommend staying again

Roaches

Roaches

I enjoyed my stay!

I enjoyed my stay!

Andy at the front desk was awesome

Andy at the front desk was awesome

Nasty rooms unclean don’t stay there it’s like a homeless shelter

Nasty rooms unclean don’t stay there it’s like a homeless shelter

Bathroom was gross. Tub was filled with water when we first arrived. Guy came to drain it bc we were not touching it. Once the water was out— the tub was so nasty at the bottom. Didn’t even use the shower. Went home to shower. Pointless stay.

Bathroom was gross. Tub was filled with water when we first arrived. Guy came to drain it bc we were not touching it. Once the water was out— the tub was so nasty at the bottom. Didn’t even use the shower. Went home to shower. Pointless stay.

Great front desk guy ANDY. Super clean room and pool. Clean hall way . Safe and sound all 3 days I stay. I love to come again.

Great front desk guy ANDY. Super clean room and pool. Clean hall way . Safe and sound all 3 days I stay. I love to come again.

Hotel floors are extremely dirty offered 2 rooms they both were half clean until he found a 3rd room that was decent… staff is great with good customer service but hotel cleanliness is horrible

Hotel floors are extremely dirty offered 2 rooms they both were half clean until he found a 3rd room that was decent… staff is great with good customer service but hotel cleanliness is horrible

The bathroom sink and tub were clogged when we arrived. We weren’t informed the shuttle had to be scheduled a day before.

The bathroom sink and tub were clogged when we arrived. We weren’t informed the shuttle had to be scheduled a day before.

Very clean property friendly staff Andy is the best and very professional

Very clean property friendly staff Andy is the best and very professional

Andy was very nice and helpful, beds were comfortable

Andy was very nice and helpful, beds were comfortable

I didn’t get a airport shuttle

Super dirty. There’s not a cleaning staff.

I had a very pleasant experience at this hotel. The area felt safe, and the location was excellent — close to restaurants, shops, and local attractions, which made getting around really easy. The hotel itself was quiet and comfortable, perfect for relaxing after a day out. The breakfast was surprisingly good with plenty of options. Overall, a great choice for anyone looking for a convenient and comfortable place to stay.

Front desk tried to hustle us out of $100 extra for the hole in the wall motel because it wasn’t a hotel. Drug dealers, prostitution and homeless people everywhere.

Andy had great customer service

The staff was very nice and was also there to assist when needed

The staff was amazing thanks

I came in from out of state..Was looking for a place that I could bring my Mom! She likes sitting in the Jacuzzi! We loved the waffles at breakfast! The staff were very pleasant as well

Andy was very helpful

I always have to travel for family or work reasons, but I can tell you one thing: this hotel is the best I've ever been to. The entire staff is completely friendly, they take care of everything, the hotel is clean; the breakfast is delicious, free coffee 24 hours a day, the rooms are very comfortable and clean, and laundry service is available 24/7. I loved it.

At the price, this was an ok place to stay. It was not very clean. But the bed was clean and comfy. And that is honestly all that matters.

Dirty nasty carpet bathroom dirty no cable in room front desk lady checked us in a room then came too the room and made us move too another room 1am in the morning with my child

While the room wasn’t top tier, it was great for 1 nights sleep.. tv remote didn’t work. This said, Andy was AMAZING at checkout!!

My family and I recently took a kind of last minute trip down to Atlanta to go to the aquarium. We made a weekend out of it, and you should too. I looked at the pictures, checked to make sure they offered breakfast, booked the room, and we headed out about two hours. I started reading some of the reviews on the way down because why not- I was forced to be a passenger princess so I chose to read so I wasn’t a passenger problem.The reviews were mixed- I asked myself a couple of times if I maybe should cancel and book elsewhere but I chose not to because yolo. We were scheduled to get there late, and I didn’t want to pivot so late into the last minute plan.We arrived about 12 am. The lobby was clean and empty, not full of people. The kitchen area was visible and clean. The sweet gentleman who checked us in handled my goofy jokes pretty well- I was basically delirious after being in the car with said toddlers referenced above. Check in was super fast- there is a $100 hold on a card required but if you travel a lot you should know that exists because people are the reason no one can have nice things. We grabbed our stuff and headed upstairs. The hallway was lime green and I was so happy about it. Finally! A hotel space that isn’t millennial beige! The room was super nice and clean! The two beds were super comfy! There were so many pillows- the kids really enjoyed playing in them! The pool was open and super nice. I will stay here every time we drive down and you should too!

The place is okay and very convenient. The staff is extra nice. If i had to choose a fairly affordable and clean place to stay it would be here.

This was the worst experience. There was spit everywhere in the pool we couldn’t even use it. The pillows were little. The bed was stiff and it looked nothing like the pictures.

Andy was very wonderful & helpful and nice he made sure everything was nice and ready for my stay I enjoy my stay here will be going back

It's a nice hotel. Good and comfortable. Andy was nice before I left out this morning. Funny guy.

The staff is very rude and ive been charged another 150 just to stay in the same room and I had to leave work today just to straighten things out that could have been handled over the phone!! Omg ive never been treated so poorly! And i have a artistic child who cant be too hot! Im furious

This hotel looks nothing like it's advertised. Dirty and smells like cigarettes. Buttons missing in elevator. Mold around pool area. We paid for 2 nights and talked to man at desk to be reimbursed for second night because we were leaving after 1st night. He refused to help in any way and seemed to care less. We left, losing second night that was already paid for. I've messaged hotel and still can't get a response.

Adam was great and was more than willing to be helpful with any issues.

They charged me for 2 days when I checked out a day earlier. I have my gas charge in Kentucky when they are charging for the room

Check in was easy and any at front desk was very nice while we ate breakfast

Food was unappetizing at 7:30am? Options were awful. We had to take our family out to eat. Pool was gross (they told me it was up and running), hotel smelled like marijuana and cat food. Elevator is expired. Definitely do not change comforters in the rooms. Left two days early and called it a loss. Please check before you stay.

Hotel provided long-term parking at a reasonable rate, matched with an airport shuttle, which really smoothed out some travel challenges. They also provide an early breakfast. 6:00 AM; but actually started a bit earlier than that.

Check in staff nice friendly and efficient. Room was clean. Beds were comfortable. Water was hot. Breakfast was ok.Only thing that lets this place down is that it is older in need of a freshen up

My family and I were just staying for one night. The room was clean. The one thing that I was disappointed in was that the shampoo bottle was empty. We didn’t get the chance to experience the pool, but it didn’t look like it was descent water quantity. The only way that I can describe it is that the water looked frozen on top. There was some sort of film-looking stuff on top the water.

Cigarettes holes in the bed quilt and it was a no-smoking room. The bathroom was not cleaned. The worker just appeared to just placed clean linen and not paid attention to detail. .deatailstw4ilet ty

Everything was great - except the wifi .

The hotel was nice cleans beds were comfortable. The only thing you better get down to breakfast when it starts, or there’s nothing left.

Worst hotel and owner/manager Ray wasn’t around but front desk called him and he refused to speak with me nor return my call. Check out the photos of the room we were checked into. No TV, microwave, coffee maker. No bedside lamps, no tissue paper. Mold and filth, carpet ripped and nasty. The elevator inspection dates expired. The morning coffee machine in lobby broken. Breakfast until 9am was out of almost everything at 8:30am. Front desk person said they do not replenish food. They refused to address any of my concerns. I was a late check in and had no other option but to stay one night. Run from this place. I called before booking and was told they provide airport shuttle in the mornings. When I asked in the morning I was told they no longer offer the shuttle. Worst hotel stay ever!

Andy was great very good customer service i will most definitely be back i came frm waycross Georgia….

I feel like going to a lawyer and file discriminatory civil rights violation! I was standing in line behind one person who was already at the counter and one of the clerks told me to sit down, impromptu, very rude very disrespectful. I’ll never go at quality in ever again.!

My flight was cancelled after a day of delays to I chose this hotel to stay at for my morning flight the next day. The bed in particular was comfortable and there is a free shuttle that goes to and from the airport. Also, Andy, at the front desk, was warm, attentive, and highly competent.

It's not what it is on the pictures. They gave me a room that was occupied by someone else. It was a horrible experience. They guy didn't even know someone was checked into that room. He apologized but that wasn't enough. Me and my children were shaken as we could have been hurt for entering someone else room without notice. Ask for a refund and they are giving me a hard time on getting my money back. Do Not stay here at all. It's a catfished hotel And it stinks.

The property needs serious updates out side ⁸

Andy was amazing help. And the room was very clean!

It was ok considering the circumstances

Booked a last minute king bed room on the way to ohio from Florida. Random people smoking and drinking alcohol around the lot, guy at the counter somehow switched my room from a king bed to two double beds, dirty pool area, nasty elevator, dirty towels in the bathrooms and a horrible mildew and food smell throughout the hotel.

The hotel looked sketchy from the outside. It smelled like pot. The hot tub was broken. The 4th floor smelled like it was on fire. The bed was comfortable. Ac was not on when we got in the room and it smelled musty. The room was not in good condition. The tv didn’t work until you got right up it.

I love the way the room smelling great and clean! I would come again

never received my room

He tried to change room, we went to the room to get horrified with someone's alcohol and clothing with TV on in the room Waited a while in hallway with kids and belongings with pajamas to get another room and that got latched from inside and couldn't open. After about 30 minutes in hallway with 2kids and wife, we finally got a room that stunk like weed and people making noise next door. It was 11.30 at night already and we had to leave early morning and we figured there is no point arguing and try to get out of there for 5 hrs of sleep. Ridiculous incident. And not to mention,smoke detectors were missing from room as well. I guess its a potheads paradise rather than hotel for families.

Absolutely terrible experience. Required a deposit per room and yet the rooms were beyond terrible. Dirty sheets, used soap bars in the shower. No working hot tub. 10/10 would NOT recommend.

The room was clean and the check in process was done fairly quickly. Just know they charge a 100 dollar deposit that is refundable either by cash or card. My biggest complaint was the pool area. The pool itself was clean but the hot tub looked absolutely disgusting and smelled like dead fish. Overall this is a decent hotel for the price but I would just make it a one night trip.

It was good on the property but everything surrounding it was unsafe

I needed somewhere to stay for a quick night and selected this location because the reviews said the hotel was clean. This hotel was not that clean. When I arrived to check in the staff member was asleep at the desk. The first room they gave us smelled really bad, honestly it reaked of urine, so I went down and got a new room. The second room did not smell, however, it could’ve been cleaner. The toilet paper that was on the holder had a slight tan/brown stain that sealed into the toilet paper, so I trashed the whole roll. I also took a photo of it. I know this property isn’t properly cleaned because I forgot my slippers and decided to just walk around the room in my socks, and my socks were filthy. I will never stay here again, I also wish people were honest. The 2 tables in the lobby had stains on them, I believe in a properly cleaned hotel, those tables would have been clean.

Recently renovated property, great modern clean rooms and service. Heated indoor Pool and spa were amazing. Shuttle was great and on time for pickup from ATL Airport.

Breakfast was njot great...coffee was empty and not refilled while I was there. Not many choices of food. Area was sketchy.

It was pleasant and convenient.

Room did not have adequate lighting, telephone in room did not work,once reported to the front desk no one never came. Very noisy at night.

Andy and the front desk staff really took care of us

We arrive late at night. The hotel was clean, friendly very convenient to local area. Restaurants air-conditioning is cold. Water was hot.

Mr. Andy at the front desk was really nice

The place had obviously been recently renovated, by *THE* lowest bidder. Other than that my stay was what I needed: a safe place to sleep with working A/C and blackout blinds. I even got the bonus of a very friendly staff.

I felt unsafe to stay in the room due to the condition I found the room in and the location of the hotel. A very unsafe neighborhood. I did not stay in the room. I ended up going to another hotel several miles away. The lamp shades were stained. The lamp on the night stand was stained, there were stains on the carpet, the bathtub had mildew, the toilet paper holder was falling out of the wall, there were stains on the walls. There were things that had been pulled off the walls, leaving holes that had been poorly patched. I chose this hotel because of the rating of 6.8 this is NOT a 6.8 hotel and not one that I would recommend.

It was pleasant and convenience for the occasion.

The room was dirty and the carpet made me have allergies and I didn’t have a good sleep and also the breakfast wasn’t good and I didn’t even eat it all

I was assisted by Andy, who told me that he was not a manager and had no power to assisit me with a redund, but if I called back today that someone would. When I called today, I was told that Andy was in fact a manager is the only one able to get do a refund and that I would need to speak to him the next day. These people are liars and this was by far the worst hotel expeience that I have ever had.

The property smelled strongly of weed and cigarettes, despite being a smoke-free hotel. The room smelled like cigarettes for our entire stay and there were stains on the blankets. Other than that, the beds were comfortable and the staff was helpful. The bathroom was very clean.

The hot tub has cold, the pool was slimey, the pillows were flat, and service really sucked. Oh and the breakfast was nasty. Yogurt was expired, cereal was stale, and the milk was warm. Worse stay I have had in a very long time!

Andy was great at customer service

Front desk was helpful when my keys werent working.

Unfortunately our stay was horrific. We chose the hotel based on the free shuttle, breakfast and proximity to the airport as we were just staying for a short overnight between flights No shuttle picked us up, no one answered the hotel phone, the reservationist could not contact them either. We waited for almost 2 hours on the promise that the shuttle was coming and spent most of that time on hold. At this very frustrating time we were transferred to someone talking to us about gettig more points for another stay instead of our challenge being taken care of. We ended up having to call for a late night Uber to get to the hotel as we stopped getting calls back from the reservationist as well. I called to talk with customer service that night and they finally told me I had to call back they could not help. Over the course of the following week I continued to call during the specific time that was requested but each time I was told to call back again at another time as again the manager was not available. Then they gave me an e-mail address for the manager I sent an e-mail and a follow up and never heard back at all. I waited to see if there was some discussion orremedy they would provide before writing this review but despite our best efforts to reach out we were snubbed at every turn. We were left exhausted, frustrated and out the cost of the Uber as well. We have never had to complain about a hotel experience but feel compelled to share this for others, poor communication

Staff was nice and friendly

The bed was comfortable. The shower was good. There were no weird smells. The breakfast was served cold but they provided a microwave to warm it up.

Excellent stay. Had everything I needed

Do not stay at this hotel they put us in a room and when we left for dinner, the door was fine and when we came back, the door was broken and could not be fixed and they wanted us to stay in the room. When we refused, we left, they would not refund us. There’s very shady stuff going on at this hotel.

Pubic hair in the shower blood on the sheets Something brown, and questionable wiped across the wall Spend the money to go somewhere else

I would like Thank Andy For Good Customer Service And Be A Good Person We More People like him working at hotels

Our beds were comfy, but the pillows felt old and fairly flat. The sheets felt a little worn as well. Our friends had a hole in them.

It’s good that we stayed only for 1 night. There was little spider on bed. There was really bad smell on the bathroom. Breakfast was terrible with sour milk and limited quantity.

Andy and the front desk staff were very accommodating considering the indoor pool/spa were filthy as well as the elevator and laundry facilities being out of order. The breakfast was ok looking but I didn’t eat anything because the serving spoons were left on the bare counter. I actually booked another hotel for the remainder of my trip due to the conditions and inconvenience. The saving grace is when I came back to the hotel to check out, the elevator worked, there was maintenance going on in the laundry room and someone was cleaning the pool and spa. Would I book this hotel again? Absolutely not.

I loved it.

Little too much of random people hanging around the front when I wanted to go outside but overall I had a great experience.

Good

Beware of this place they break in your rooms and the people at the hotel are in on it

Andy Is Great, He Cares About His Clients, and Will Make Every Effort to Make You Feel Comfortable and at Home.

Pavan was really nice and showed how customer service should be provided to the guests upon arrival and departure. I would definitely stay here again!

Nice and quiet

Mold on the bathroom. I was there for 3 nights and never stop by to clean room. You could smell weed everywhere.

However, they didn’t give us shuttle and said that we didn’t request it after they offer me uber for extra charge Horrible hotel and service

Andy is the best . Made sure my stay was great and answered every question or concern

10/10 me my son enjoyed the pool

As soon as I checked in my room there was a bedbug on the bed they would not refund me my money hotel is very disgusting pool dirty no security at front door at night people live in the hotel. The cook was very dirty. It just was a bad experience. I will never stay here again.

From the moment I got there, it was dirty smelly and the staff were extremely rude. I asked for a refund as my hotel room. Had ripped carpet and garbage still in the front desk. Argue with me for 2 hours. About a refund and said no manager was able to talk to me. Meanwhile, people walking in off. The street handed the front desk clerk. Cash for rooms. No paperwork. No, nothi'm pretty sure it's a trap house hotel..

Ok stay but very rude staff. Smells of weed. Ppl living in the hotel like an apartment complex. Never going back.

Haven't returned my deposit yet and giving me the run around. Hall have a bad smell in them The breakfast drinks are water down

Property advertised various amenities which DID NOT WORK and or were not available-particularly Airport shuttle, heated pool, and jet spa. The breakfast was skimpy and finally the bathroom was moldy. Do not recommend.

Andy was amazing, Any issues he resolves to his best of his ability if he can’t he brings in the right people. He calls and checks in makes sure that any issues that you had are solved immediately and finds the issue with delay and efficiently he truly takes customer service to another level.

I did not observe anything unique about the property.

I was very displeased with this location. Cleanliness, attention to detail and some updating needs to be done. From the moment I pulled into the parking lot I knew I would not stay a second night. The bathroom had no toiletries, the lights half worked and the back of the bathroom door was so dirty. The carpet in the room was coming apart, the drawers for the dresser were broken, the shower had horrible mildew and I refused to shower there. I don’t know if this was an isolated situation, but from the appearance of the elevators, I would say this is not.

Awful Smell at one point no running water

I was told free shuttle was hourly but after waiting 2 freezing hours discovered no shuttle was sent. The night porter was helpful but the day guys didn’t help at all trying to get back to airport, very amateurish. I spent 75 dollars on taxis

En recepción la atención es buena. El desayuno básico pero el sabor de los alimentos no es bueno. La habitación algo sucia, sin shampoo.

Convenient location and convenient parking

THEY STEAL YOUR MONEY

I've been stayin here now for about 3 weeks. Andy at the front desk made sure that we were beyond good each stay. Pravaan was nice as well. Overall the location was easy to access, the staff is cool and who don't loveeeeee free breakfast? We will return when needed!

The bedding had bloodstains on it. They booked my room to someone else while I was staying in it. They came in my room with their key (to my room). I was completely uncomfortable after that.

Andy at friendly.. best in west