Red Roof Inn Tucson South - Airport

My favorite feature is/was the roll-in shower, which I find helpful.

Friendly staff where able to accommodate our needs given we needed a downstairs unit and room was clean

THE ROOM WAS ACTUALLY CLEAN. THE LADY ST THE FRONT DESK DIDN'T GET HER NAME HAS PIERCING ALL ON HER FACE. BAD ATTITUDE!!

Great! Staff at night was great. Stay was good. Only complaint is I wish the city of Rucson would fix the road to the property, ive been on better dirt roads than this. You can thank Tucsons Democrat, liberal mayor for that.

Clean, modern and comfortable room at a good value. Receptionist was personable and informative. People hanging out in parking lot. Some clients were a bit noisy walking back and forth outside.

Rooms are clean and staff is very nice.

Very clean rooms and comfortable beds. The staff was also very nice

Exceptional

A very nice place but not in a very nice location

Cleaning

Cleaning

Everything was good and in a good location for traveling.

Good size room, clean & good price. Would stay here again for a quick trip/overnight stay. The people staying next door were very loud, did not let us sleep. Bathroom was clean, but had a weird smell. Body wash dispenser was empty. We also had problems opening the door from the inside. Door handle got stuck. My husband had to use a lot of strength to be able to open it.

Good size room, clean & good price. Would stay here again for a quick trip/overnight stay. The people staying next door were very loud, did not let us sleep. Bathroom was clean, but had a weird smell. Body wash dispenser was empty. We also had problems opening the door from the inside. Door handle got stuck. My husband had to use a lot of strength to be able to open it.

Exceptional

Nothing

Everything and the place. Nothing

Poor

Clean and all staff are smiley NA

NA

Clean room and comfortable bed. Staff was helpful and accomodating.

Exceptional

N/A There were cockroaches all over. Bed wasn’t comfy. And a lot of homeless. I didn’t expect this area to be like this. I will not be back.

Remodeled, clean, easy freeway access, walking distance to Waffle House and burger restaurant A few homeless people hanging around property, road to the hotel is horrible (not the hotel’s fault)

My night here was much better than my next night in the area. I liked the room, clean, had micro and fridge, good bed, nice bathroom, etc. Parking was good, price reasonable. There were some creepy people around but, did not cause a problem. Seems to be in either an oder or industrial area. not much nearby that I noticed. I already have resv to stay here again.

Exceptional

“Non-smoking room” smelled like old smoke… room’s smoke detector had

Bad

Locations was perfect for where we needed to be in Tucson, though some of the other clientele looked a little sketchy, we had no issues. Our Rooms were clean. And for the most part the Staff was friendly. Booked through Booking and picked the accommodations for a 2 king size bed room. Was informed after we arrived that they don’t have two king rooms anywhere on property. When I showed them my confirmation they told me to take it up with a booking.com which I did because we ended up having to put one of our guests on an air mattress because we were not going to put 2 adults and a teenager in one king sized bed. When I asked if we could swap to a two double bed room, I was told they were all sold out for the night. So we were out of luck and if I canceled right then I would be out my money for a late cancellation. If I had known I would have booked a different room or hotel all together. Plus I paid extra for a two bed room. $62 extra to be exact. My sister booked the same room but it specifically said one king through another site and got her room so much cheaper. When I complained to booking, they said they would talk to the hotel. And they got the same answer I did in person. They (the hotel) did nothing wrong. So booking gave me back 28.14 as a “courtesy”. That didn’t even cover the cost of the air mattress but I guess I should be happy I got something. Back to hotel,The pool could have used a skim, the door locks were difficult to get open. Which was an issue in our accessible room. The handle in the shower came off while trying to turn off the shower, and the toilet was so wobbly it clunked when anyone got up off it. Again it was an accessible room but this made transfers to and from the wheelchair/toilet somewhat like gymnastics. As our w/c enabled friend stated she didn’t feel safe transferring especially at night.

Comfortable room and amenities Floor in room was very dirty - I had to wash my feet before putting shoes on. Could have used a sitting chair - there was plenty of room, but the only place to sit was on the bed.

Locations was perfect for where we needed to be in Tucson, though some of the other clientele looked a little sketchy, we had no issues. Our Rooms were clean. And for the most part the Staff was friendly. Booked through Booking and picked the accommodations for a 2 king size bed room. Was informed after we arrived that they don’t have two king rooms anywhere on property. When I showed them my confirmation they told me to take it up with a booking.com which I did because we ended up having to put one of our guests on an air mattress because we were not going to put 2 adults and a teenager in one king sized bed. When I asked if we could swap to a two double bed room, I was told they were all sold out for the night. So we were out of luck and if I canceled right then I would be out my money for a late cancellation. If I had known I would have booked a different room or hotel all together. Plus I paid extra for a two bed room. $62 extra to be exact. My sister booked the same room but it specifically said one king through another site and got her room so much cheaper. When I complained to booking, they said they would talk to the hotel. And they got the same answer I did in person. They (the hotel) did nothing wrong. So booking gave me back 28.14 as a “courtesy”. That didn’t even cover the cost of the air mattress but I guess I should be happy I got something. Back to hotel,The pool could have used a skim, the door locks were difficult to get open. Which was an issue in our accessible room. The handle in the shower came off while trying to turn off the shower, and the toilet was so wobbly it clunked when anyone got up off it. Again it was an accessible room but this made transfers to and from the wheelchair/toilet somewhat like gymnastics. As our w/c enabled friend stated she didn’t feel safe transferring especially at night.

Exceptional

The room I got was nice and clean. The staff was nice the only thing is you can hear everything from your neighbors.

People sleeping in cars in parking lot

Ac was great room was clean pets are welcome. My only issue was that we had to try a lot of rooms because i couldnt turn the door handles

N/A There were cockroaches all over. Bed wasn’t comfy. And a lot of homeless. I didn’t expect this area to be like this. I will not be back.

Exceptional

Exceptional

Exceptional

Very good

Very good

Passable

Exceptional

Remodeled, clean, easy freeway access, walking distance to Waffle House and burger restaurant A few homeless people hanging around property, road to the hotel is horrible (not the hotel’s fault)

Exceptional

Price affordable

Clean room Price affordable

Cleanliness

Cleanliness

Exceptional

The tv had many missing channels. Too much noise around midnight from other guests

The tv had many missing channels. Too much noise around midnight from other guests

Good

Very good

Exceptional

Nothing. Drug addicts and rude staff No vending machine as advertised on website. Never cleaned my room in my 3 day stay

No vending machine as advertised on website. Never cleaned my room in my 3 day stay

Excellent Service

Nice and clean N/A

Room was very clean and spacious, comfortable bed and large television. AC worked well AND was also a quiet unit. Close to the highway, but still relatively quiet in the room. Roads in the area were under repair and made accessing the hotel a bit of a chore.

While it is not a "luxury" motel, it was a very good value for the price paid. Also easy to get to.

Doors locks fail too often, WIFI EnjoyYourStay

Location, other guest.etc

night staff was confused with reservations, and did not know where room was located. No container in coffee maker, front door was hard to open.

Screaming hotel guests, room by staircase

The fact that I had to constantly ask for clean towels and to get the garbage can dumped

Clean rooms

Lauren at the front desk was always very pleasant and helpful. Red Roof Inn really needs to know what a wonderful employee they have with Lauren. She has always gone above and beyond if I needed any assistance. Lauren definitely deserve recognition!! Thank you so very much Lauren for all your assistance!! Sincerely, Deborah Scully (520) 783-1041 Problem with Uber & Lyft drivers finding the motel and it's front desk.

Nothing.

Yes

Nothing This place has the rudest staff of any hotel I’ve ever stayed in! Luara should not be working in customer service! She could care less about customers or their stay! I spent a total of roughly 30 days here recently and had my room cleaned once! The most recent room had a dirty floor when I arrived and was infested with roaches! I had to cut my stay short and the staff refused to send me a email saying I checked out early! Also have not received my deposit for a room that was probably cleaner than I received it. I would sleep on the street before I returned to this red roof inn again.

The bed was comfy. Location was great. The door was super hard to open. Kids were very loud next door even after calling the desk. Same room had a barking dog that barked and barked. Exterior could use some clean up.

Great staff very friendly keep up the good work ? ?

During my stay at the inn, a nasty fight broke out just outside my room in the lobby area, past midnight. This was very off-putting.

There wasn't much to rave about for the Red Roof Inn. Our first room had a non functioning TV/remote, phone, and cold water in the sink. We were able to change rooms for the second nights stay. The location isn't convenient to many restaurants or shopping.

Clean roms, might need some minor maintenance actions

This place accomodated our dog. Room was clean and staff was friendly. Rooms were a little small. Wi-fi worked well.

The shower didn't work, we had to take a bath

Place is showing its age and could def use some TLC. Bathtub finish was flaking off, shower curtain stained with something other than water, water leaking under sink, entry door handle hard to open.

Nothing

Great low price and good condition.

We had a horrible stay here. There were homeless people hanging around and loud people outside all night and smoking cigarettes. People like to sit outside by peoples cars and talk. People were outside our room talking and disrupted our sleep. The room and bed was comfortable but that’s not enough when you have your sleep interrupted.

Pet friendly clean rooms

Clean. Limited cable channels (long term issue with provider). Next to convention center. Elect for housekeeping so as not to confuse their schedule and then use the do not disturb magnet when desired.

No maid service for 4 days out of the 5 day stay.

Clean room

No breakfast room was fine

Es una habitacion muy limpia y confortable, volveria a quedarme sin duda

Clean room, comfortable beds, some good restaurants close by like Rudy’s bbq & the Waffle House.

The location is not the best. There are empty abandoned building near by. The road out side is in terrible condition. Did not have an issue but you would not want to walk around at night.

Problem was getting into room. First room door wouldn't open. Clerk said that was a bad one. If you knew it was bad, then why was I given room. Second room couldn't get the door open. Clerk came with me and said you have to pull the door before pushing it open. Worked after several tries. Same issue getting out of the room. Had to push door before pulling it open. Dangerous in case of emergency.

I enjoyed the pool as well. The best part is as a singke elderly female I felt safe and secure. Thank you.

It was fine

Hotel was decent for cost but staff was rude. Comfortable bed and spacious room. Clean.

Very noisy, train nearby

It was good. Just some odd looking people hanging around the parking lot.

Looks recently remodeled very clean room and bathroom.

The room was clean. The internet was good, no problems.

It was filthy

Perfect for the price

.

Perfect for what the hotel is. Friendly staff

Perfect for what the hotel is. Friendly staff

Great stay and location.

Great stay and location.

Was nice and clean but keep hearing the train horn all night

Was nice and clean but keep hearing the train horn all night

The room smelled like smoke and was supposedtobea smoke free room, the bathroom had the paint peeling off the ceiling and stans all over the shower. The front office was rude. There were tweakers in the lobby making party plans very load on the phone.

The room smelled like smoke and was supposedtobea smoke free room, the bathroom had the paint peeling off the ceiling and stans all over the shower. The front office was rude. There were tweakers in the lobby making party plans very load on the phone.

Loved the room darkening shades. Bed and pillows were comfortable.

Loved the room darkening shades. Bed and pillows were comfortable.

Good for the price during the Gem Show. Sold out then.

Good for the price during the Gem Show. Sold out then.

Good value of money.

Good value of money.

Staff was courteous while I was there. However, I had difficulty getting answers afterwards about items possibly left in room. The lobby was not stocked well. Difficulty getting towels, were out of coffee cups sometimes and creamer sometimes. And internet did not work on the TV despite someone coming to our room.

Staff was courteous while I was there. However, I had difficulty getting answers afterwards about items possibly left in room. The lobby was not stocked well. Difficulty getting towels, were out of coffee cups sometimes and creamer sometimes. And internet did not work on the TV despite someone coming to our room.

Four stars due to value. You’re not expecting the Ritz-Carlton here. The room was a little tired - the door was a little hard to open, the bathtub showed some wear, the chair had a tear in the upholstery, the lotion dispenser was out,…but the room felt clean. The gentleman who checked us in was very friendly. And it was super cheap. We came to visit Saguaro National Park for a few days and this was not much more expensive than it would have been to go campIng (couldn’t find a spot). I liked that the tv allow Netflix login as well. Its a basic clean room with friendly service at a very low price.

Four stars due to value. You’re not expecting the Ritz-Carlton here. The room was a little tired - the door was a little hard to open, the bathtub showed some wear, the chair had a tear in the upholstery, the lotion dispenser was out,…but the room felt clean. The gentleman who checked us in was very friendly. And it was super cheap. We came to visit Saguaro National Park for a few days and this was not much more expensive than it would have been to go campIng (couldn’t find a spot). I liked that the tv allow Netflix login as well. Its a basic clean room with friendly service at a very low price.

1)Free pet stays 2)Clean room 3)Cheerful bedspreads 4)Quiet fan and fridge 5)TV channels to watch (rather than streaming membership required)

1)Free pet stays 2)Clean room 3)Cheerful bedspreads 4)Quiet fan and fridge 5)TV channels to watch (rather than streaming membership required)

Room was great! Room was clean

Room was great! Room was clean

Grumpy front desk person when I was finally get someone to come to the desk. No wash cloths, no body soap in the shower, water barely dribbled from the sink faucet, no hand rails for getting in/out of the shower which was very concerning as a 75yo and no toilet paper dispenser, it just had two rolls on the back of the commode. Very comfortable bed and pillows however.

Grumpy front desk person when I was finally get someone to come to the desk. No wash cloths, no body soap in the shower, water barely dribbled from the sink faucet, no hand rails for getting in/out of the shower which was very concerning as a 75yo and no toilet paper dispenser, it just had two rolls on the back of the commode. Very comfortable bed and pillows however.

room was ok

room was ok

No greeting from the front desk. They look very busy, either on the phone or counting their money-coins. The room door has huge problem to open. Even the stuff could not open easily. And they could not switch the room for us. We have to limit to go to outside in case we could not open the door. The room only provides two small towers. In addition, in second day, the key does not work because they only coded for one day use. But we paid for 2days stays. We have to ask the front desk to reload/code the key again. The front desk stuff does not have any apology for their causing customers inconvenience. Any way, I do not want to stay any Red Roof Inn, due to the poor room amenities, and worst customer service.

No greeting from the front desk. They look very busy, either on the phone or counting their money-coins. The room door has huge problem to open. Even the stuff could not open easily. And they could not switch the room for us. We have to limit to go to outside in case we could not open the door. The room only provides two small towers. In addition, in second day, the key does not work because they only coded for one day use. But we paid for 2days stays. We have to ask the front desk to reload/code the key again. The front desk stuff does not have any apology for their causing customers inconvenience. Any way, I do not want to stay any Red Roof Inn, due to the poor room amenities, and worst customer service.

Room was fine. Door handle was difficult to operate. Noisey at night.

Room was fine. Door handle was difficult to operate. Noisey at night.

The room was very clean and up to date. The only thing was the tv did not work during the stay. The staff was very friendly and check in and check out was a breeze.

The room was very clean and up to date. The only thing was the tv did not work during the stay. The staff was very friendly and check in and check out was a breeze.

Liked being able to park right in front of our room. Nice to have a dog friendly motel that doesn’t charge an extra fee.

Liked being able to park right in front of our room. Nice to have a dog friendly motel that doesn’t charge an extra fee.

Room wasn’t ready, there was a musty smell when I entered… but overall managed thru everything.

Room wasn’t ready, there was a musty smell when I entered… but overall managed thru everything.

The room was Ok, the staff was Ok. However it is relatively close to the airport

The room was Ok, the staff was Ok. However it is relatively close to the airport

Clean, friendly. I asked for extra towels, linens, blankets. All provided. Place is well lit and feels safe.

Clean, friendly. I asked for extra towels, linens, blankets. All provided. Place is well lit and feels safe.

Helpful staff and easy access to JOGS.

Helpful staff and easy access to JOGS.

Room was clean and well kept. The parking lot could use some repairs and I could not find the ice machine. Others at the Inn were loud at time and my key needed recharged every day since it would not open the door. Otherwise, it is a good place for the money.

Room was clean and well kept. The parking lot could use some repairs and I could not find the ice machine. Others at the Inn were loud at time and my key needed recharged every day since it would not open the door. Otherwise, it is a good place for the money.

No one on staff all night

No one on staff all night

Clean room that was perfect for a two night stay while visiting Tucson. Front desk staff was friendly and helpful.

Clean room that was perfect for a two night stay while visiting Tucson. Front desk staff was friendly and helpful.

2 towels. No toilet paper. Bodily fluids on mirror. Roaches in bathroom.

2 towels. No toilet paper. Bodily fluids on mirror. Roaches in bathroom.

Very clean room.

Very clean room.

Room was very clean. Staff members are very friendly

Room was very clean. Staff members are very friendly

Room was very nice and clean. Ben is also helpful and a great ball of joy.

Room was very nice and clean. Ben is also helpful and a great ball of joy.

What staff.... No one at front desk the entire time after 10 pm.

What staff.... No one at front desk the entire time after 10 pm.

Huge gap under the door let in draft and made it hard to sleep because you could hear anyone walking by talking or cars driving. The walls are thin so you can hear other rooms.

Huge gap under the door let in draft and made it hard to sleep because you could hear anyone walking by talking or cars driving. The walls are thin so you can hear other rooms.

As I mentioned to the women at the front desk this morning, soundproofing for the rooms is non existent. I could hear my side neighbors and upstairs neighbors like we were in the same house.

As I mentioned to the women at the front desk this morning, soundproofing for the rooms is non existent. I could hear my side neighbors and upstairs neighbors like we were in the same house.

A sheet instead of curtains was hung up by tacks and tape. NO TOWELS. NO ONE at the desk to remedy the situation, so management & staff obviously inept.

A sheet instead of curtains was hung up by tacks and tape. NO TOWELS. NO ONE at the desk to remedy the situation, so management & staff obviously inept.

No staff support, the girl at the desk literally said she just works there, so when they were over booked it was a me problem

No staff support, the girl at the desk literally said she just works there, so when they were over booked it was a me problem

Worst stay at this hotel. Very broken down - out of soap in shower, remote didn’t work with TV, holes in the bathroom door, walls very dirty. Other rooms are nicer. Very sketchy activity on backside of motel.

Worst stay at this hotel. Very broken down - out of soap in shower, remote didn’t work with TV, holes in the bathroom door, walls very dirty. Other rooms are nicer. Very sketchy activity on backside of motel.

Great staff...clean room

Great staff...clean room

Yes

Yes

.

.

Yes, blinds were falling off by the end of the night they were on the floor. Train goes by every hour through the night.

Yes, blinds were falling off by the end of the night they were on the floor. Train goes by every hour through the night.

Rooms were very clean! The parking lot seems safe and was reassured that there were plenty of security cameras. Pet friendly and there was a small pet relief area in the parking lot. There was a loud argument outside my room but resolved quickly without incident.

Rooms were very clean! The parking lot seems safe and was reassured that there were plenty of security cameras. Pet friendly and there was a small pet relief area in the parking lot. There was a loud argument outside my room but resolved quickly without incident.

Zero stars should be an option here. Hotel overbooked its rooms! I knew I was arriving around midnight so I called 3 times in the period 24 hours before my expected arrival time. I was told each time that the front desk is staffed 24x7 and that they would hold my room with 2 beds for me regardless of my arrival time because I had already prepaid for the room. I arrived at the hotel to find that they didn't honor what they said and had sold out of the room type I had booked. I am disappointed because I went out of my way to confirm multiple times that my room wouldn't be given away and was reassured each time that it wouldn't be an issue regardless of my arrival time.

Zero stars should be an option here. Hotel overbooked its rooms! I knew I was arriving around midnight so I called 3 times in the period 24 hours before my expected arrival time. I was told each time that the front desk is staffed 24x7 and that they would hold my room with 2 beds for me regardless of my arrival time because I had already prepaid for the room. I arrived at the hotel to find that they didn't honor what they said and had sold out of the room type I had booked. I am disappointed because I went out of my way to confirm multiple times that my room wouldn't be given away and was reassured each time that it wouldn't be an issue regardless of my arrival time.

Excellent room , clean, good water flow, good hot water , nice TV and channels, very nice large comfy bed , good a/c / heater

Excellent room , clean, good water flow, good hot water , nice TV and channels, very nice large comfy bed , good a/c / heater

Roaches in the room.

Roaches in the room.

The front desk clerk was awesome checking us in after a long day of dr6iving.

The front desk clerk was awesome checking us in after a long day of dr6iving.

Yes

Yes

Room 219 Door lock mechanics need repair—key card reader worked fine; door did not open easily and took several attempts for entry, Bathroom door did not close properly Shower curtain had mildew smell Soap and lotion dispensers were empty and the shampoo dispenser was detached from shower wall. Partial roll of toilet paper (went to front desk to ask for a new roll) Super quiet surroundings; favorite convenience was a Waffle House within walking distance

Room 219 Door lock mechanics need repair—key card reader worked fine; door did not open easily and took several attempts for entry, Bathroom door did not close properly Shower curtain had mildew smell Soap and lotion dispensers were empty and the shampoo dispenser was detached from shower wall. Partial roll of toilet paper (went to front desk to ask for a new roll) Super quiet surroundings; favorite convenience was a Waffle House within walking distance

Clean room, well maintained, friendly staff.

Clean room, well maintained, friendly staff.

I got management to get the door tight to the frame so wind wouldn't blow into room, fix the striker plate so that the dead bolt worked, and the day before they thru my ass out they put in a new heating and cooling unit. I spent 14 days with no heat. I had 1 night of heat before they thru me out the next morning.

I got management to get the door tight to the frame so wind wouldn't blow into room, fix the striker plate so that the dead bolt worked, and the day before they thru my ass out they put in a new heating and cooling unit. I spent 14 days with no heat. I had 1 night of heat before they thru me out the next morning.

Everything was good.

Everything was good.

TV never worked Shower water was just dripping, no pressure Front desk was mostly locked in the mornings

TV never worked Shower water was just dripping, no pressure Front desk was mostly locked in the mornings

Clean room

Clean room

Check in went smooth until we got to our room only to find out that room wasn’t supposed to be used. We get moved to another room and it was hot. We turned on the AC but since there’s a huge gap from the floor to the bottom of the room door the cold air doesn’t stay in the room. They should really fix that since bugs can come in or someone could toss something in while you’re sleeping if they wanted to harm you. In the morning we needed another bath towel since the room only had 2 and there was 3 of us. We went to the lobby and tried calling for TWO HOURS with nobody ever answering or being in the lobby (there was 3 other guests trying to get in touch with the office too). Had there been a big issue/emergency that would’ve been a real area of concern. We had to walk around looking for someone and when we did and told them we’d been trying to reach someone all she said was “Well we are busy.” They need to look into how they schedule workers because not having anyone in your lobby to assist your property guests is not good business.

Check in went smooth until we got to our room only to find out that room wasn’t supposed to be used. We get moved to another room and it was hot. We turned on the AC but since there’s a huge gap from the floor to the bottom of the room door the cold air doesn’t stay in the room. They should really fix that since bugs can come in or someone could toss something in while you’re sleeping if they wanted to harm you. In the morning we needed another bath towel since the room only had 2 and there was 3 of us. We went to the lobby and tried calling for TWO HOURS with nobody ever answering or being in the lobby (there was 3 other guests trying to get in touch with the office too). Had there been a big issue/emergency that would’ve been a real area of concern. We had to walk around looking for someone and when we did and told them we’d been trying to reach someone all she said was “Well we are busy.” They need to look into how they schedule workers because not having anyone in your lobby to assist your property guests is not good business.

Yes

Yes

Staff was friendly, courteous, and helpful! Nice clean rooms!

Staff was friendly, courteous, and helpful! Nice clean rooms!

Staff was amazing! Great attitude

Staff was amazing! Great attitude

Nice stay.

Nice stay.

Yes

Yes

Yes the room was in good condition and the staff was very helpful

Yes the room was in good condition and the staff was very helpful

I have been a loyal Red Roof Inn guest for many years, and this stay was very disappointing and far below the standards I have experienced at other locations. The staff were unfriendly, rude, and not helpful at all throughout my stay, which created a very unwelcoming environment. I stayed in room 126, and the door lock did not open properly; I had to be shown “special tricks” by staff just to get into my room, which is not acceptable from a safety or convenience standpoint. Although the room itself was clean, the lack of basic courtesy and professionalism from the employees made the entire stay unpleasant. I respectfully ask hotel management and Red Roof corporate to review staff training and customer service standards at this property, as this experience does not reflect the level of service that regular Red Roof customers expect. I hope management will take this feedback seriously so future guests do not face the same issues.

I have been a loyal Red Roof Inn guest for many years, and this stay was very disappointing and far below the standards I have experienced at other locations. The staff were unfriendly, rude, and not helpful at all throughout my stay, which created a very unwelcoming environment. I stayed in room 126, and the door lock did not open properly; I had to be shown “special tricks” by staff just to get into my room, which is not acceptable from a safety or convenience standpoint. Although the room itself was clean, the lack of basic courtesy and professionalism from the employees made the entire stay unpleasant. I respectfully ask hotel management and Red Roof corporate to review staff training and customer service standards at this property, as this experience does not reflect the level of service that regular Red Roof customers expect. I hope management will take this feedback seriously so future guests do not face the same issues.

Still here

Still here

At this time, I am requesting a discount due to the conditions we experienced during our stay. We had to leave early because of a roach infestation in Room 213; however, my request was denied. In addition, on the first day, we were assigned to a room that was extremely noisy because of the train.

At this time, I am requesting a discount due to the conditions we experienced during our stay. We had to leave early because of a roach infestation in Room 213; however, my request was denied. In addition, on the first day, we were assigned to a room that was extremely noisy because of the train.

Not even a chair to sit in

Not even a chair to sit in

The room door(s)would not open with the key. The front desk worker said all the room doors were like that so "good luck." Horrible customer service at front desk. Dirty towels, busted walls, and train tracks near by so no sleep.

The room door(s)would not open with the key. The front desk worker said all the room doors were like that so "good luck." Horrible customer service at front desk. Dirty towels, busted walls, and train tracks near by so no sleep.

Every one in the staff is awesome. Rooms are clean. Beds are comfortable.

Every one in the staff is awesome. Rooms are clean. Beds are comfortable.

The staff was awesome.

The staff was awesome.

The staff was amazing.

The staff was amazing.

Yes

Yes

Clean room and business friendly

Clean room and business friendly

Everything is fine

Yes

They staff was excellent.

The room was super dirty, they never went to do the room service towels and room stinked horrible. The room didnt have blanckets when asked for blankets the front desk lady said they had run out of them😳

The room was very clean, the staff was friendly and helpful and the price was very inexpensive. This is in an area with a lot of construction and close to the airport so it can be a little noisy, but it's not their fault and the price makes up for it.

Clean room

Staff was really polite & clean facilities. Good room

Clean room, good price

The room was clean and the area was quiet

2 the soap dispensers empty in the shower no soap no shampoo no condiciones 3 no covers just sheets.

Clean room

I need a full refund. I couldn’t even check in because the office was closed at 7:20-7:30. I’m not going to pay for something I didn’t use

Next room guys argued loudly for 2 hours at 6am in the morning. No body warned them. Also stuff said no house keeping for Friday and weekends. We stayed four nights with no cleaning. It was really a terrible experience.

The room smelled. Mold around the tub. Door wouldn't properly latch. Unsafe area.

Good

Staff was accommodating.

I always have liked to stay at da Red Roof Inn South. Even before dey had closed it to da public dis was like my second home . My stay was great on Friday, I will definitely be back soon💯❤

Clean room, comfortable bed. Lots of pillows. Needs instructions on how to use tv. Has netflix, sling and utube tv. Very low water pressure in shower. Hard to shower. Hard to get service at the front desk at times.

Check in went fine. 1st room had just a trickle of water from faucet and dirty floor. 2nd room, door was difficult to open, floor was dirty, beds only had sheets no blanket or comforter, coffee maker didn't have tray for coffee bags, highway noise. Staff was cheerful and helpful in the morning.

I didn’t stay, it was a bad area and there were very scary people outside that were homeless. I want to be refunded because I made the reservation and 20 minutes later I cancelled and I was still charged.

Dirty room and bedding. Water wasn’t working while I was there.

I been staying for awhile already, the place is alright, kind of dark to get to it, if the key doesn’t open, you have to wait outside the lobby sometimes because they only have one person working, asked for shampoo twice didn’t get it , the place is fine it just needs more attention, I thought sometime is it worth saving the 20 or 30 for the hassle, don’t know I’ll star looking again !!!

The problem was remedied but this should not happen. Especially after a confirmation call earlier in the day.

No television in the room. No shampoo or hand soap. Bed sheets had grass and black hairs in them. Pillow cases smelled bad. Air conditioning was so loud I had to turn it off so I could sleep. Possibly one of the worst motel experiences of my life.

Staff was great very accommodating place is pet friendly

Quiet and comfortable- friendly staff- enjoyed our stay.

Ggh

Room smelled of smoke. Changed rooms. Replacement room had a live bug under sheets. Also Tv wasn't functioning in replacement room

It’s really good

1. walked in and closed the door to see daylight outside...weird. The door is a bit messed up too; it is hard to lock...only got it to lock once, put my bag in front of the door overnight... 2. TV says no signal. Front desk said, "try unplug and reboot, see if that fixes it." To her credit, she did call back and offered to come up and try it. I opted out. I'm watching my lap top. 3. Got in the shower to find NO soap or shampoo in the wall dispensers. Used some "emergency soap" I had in my bag. NO shampoo...ugh.... 4. Mopped up the floor I soaked, when I went to retrieve my soap, with the bathmat...filthy floors. 5. Comforter has a tear in it...just from being worn out. 6. Towels are low grade and small for bath towels. I get it. good stuff costs money and this is a big place. Maybe it would be better to shut down some of the rooms and keep the quality up to par. I don't feel like my expectations were too high. Why can't I turn on a TV and press guide to find a channel to watch? If the wall dispensers are to challenging to maintain, go back to the little soaps/shampoos. It should not be the responsibility of the front desk person to try to fix something that should already work. This feels like absentee ownership and they don't know what a mess the place is in. I'm in the service industry. You need to do better!

Don't expect your door lock to work.. and don't expect to get your $100 deposit back anytime soon, regardless of what the very nice staff says or the receipts they give you regarding this.. if you don't have a need for this $100 and can wait indefinitely for it to get back to your account, this place is fine I certainly slept very well there.

Nice room to stay

Good hotel

Great hotel

Excellent staff and reception!!

There are many bed bugs that need to spray.

The lady at the front desk was pleasant very helpful. The room is very clean. The AC was on when I made it my room, big plus, it was hot outside and I had a hard day. No Bar no hot tub didn't matter though. I am enjoying my stay.

Doors get stuck easily and have inch tall gaps under them. Somehow less value than than cheap price would make you expect.

Good

That said the staff, after some discussion, did refund us for the 3 nights we didnt stay and gave us a discount on the night we did. Will never stay again

My family stayed in this room (127) some of the electrical plug did not work, but the room was very clean and comfortable!

Check in was great, and the young lady was friendly and very helpful, room was nice and clean. Had a two night stay, my family and I returned to our room at 1230 am, card key did not open door, and I understand that, so went to office, sign on door “be back in 10 minutes”, and when the male returned he was NOT FRIENDLY, never smiled, and NEVER said one word to me…he needs to work on his customer services! Also, one set of towels (3) total for two people in room is ridiculous…office staff said that is all that is given…wow sharing a towel when you take a shower…just crazy!!

We ended up having to leave property and could not stay as they had bed bugs. We took pictures and showed employees. They were nice enough and cancelled our reservation with full refund which we appreciate however would NEVER stay nor recommend as bed bugs are no joke and once you have them they are extremely difficult to get rid of.

Bad service

Cheap clean to sleep… You get what you pay for… Hotel looks old and nothing luxurious but for the price you can’t complain.

What annoyed me the most was the $100 damage deposit. When we got in the room I noticed a hole in the wall caused by the door handle. I immediately notified the desk clear and she came to the room to document it. I also documented it with a date/time stamped photo. When I checked out the clerk could not find my $100 cash deposit. He called someone and they said they had deposited because of the damage to the wall. There was hesitation for returning my deposit until I told them I had a date/time stamped photo. My deposit was returned. We only stayed 2 nights. It seems to me they were a little over zealous about depositing my security deposit without even inquiring with me about the damage. Also, the dead bolt did not work and the door handle was very difficult to open the door. My female companion could not open it!

The grounds are covered in cigarette butts and dog feces. The room was clean and the staff was nice but I would not say the property grounds are kept up and the patrons appear to be long term tenants. Did not feel like this was the safest hotel and would not stay again

Good place

It was very nice and comfortable.

Everything was great EXCEPT the residents getting high & walking around.

Great price

Roxy was particularly outgoing and accommodating.

I'm a comedian & had 1 show on friday 20min west and one show on Saturday 20 min east. It worked out perfectly for me. The staff was great!

No working elevators. I was not able to access our room due to not being able to walk up the stairs..nor were there rooms available on the first floor. When I requested a refund for two nights due to my inability to access my room I was ignored. No call back or messages from the management regarding my concerns. Quite unexceptionable and unprofessional from Red Roof Inn. I won’t be staying here or recommending anyone to stay here.

Key card didn’t work neither did the managers, had to pry my door open. Was no remote in my room. Refunded me 75$ instead of $100 on my deposit. So going to have to call and complain to them in the morning.

The tv didnt work. Propwr

I would never go back and I want my refund plus I should get paid for even going to that nasty environment and they should just shut that place down

Nice

Great staff. You will have to pay a deposit. Very clean. Only 2 washers and 2 dryers.

So clean. Best customer service.

Was a great experience. Easy access to stores and stuff. Items also for sale in lobby. Freeway was right there. Clean pool. Friendly staff.

Not a great part of town. When I showed up there were multiple police cars with arrests taking place. From the local friends I have in Tucson they say it is very typical for that part of town

Saw a couple breaking into a car a room away from us.

Me and my wife loved our stay your employees were kind helpful and respectful the property was very neat clean hardly any cigarette butts playing around hardly any trash anywhere housekeeping was excellent all being helpful courteous and willing to go out their way if need be so what I did not like about my stay was that we had asked plenty of times for clean towels or and shampoo conditioner so for our room they told us in the front desk that they didn't have any but they will get to us when they did and unfortunately never came up to give us these items so we had to go out of our way to a store and purchase these items not really big deal but a hotel that supplies so items because it's part of the hotel stay I would hope that they would keep up with that but LOL that we had a great time and enjoyed yourself no matter got little bump in the road so thank you Red roof inn and happy late 4th of July

Check-in was easy. They had no issue with my dog. Room was clean & maintained.

There were dogs barking and people talking and laughing most of the night and I got very little sleep because of it. I had booked another night at that same hotel for July 13 and I need a credit so I can book a room somewhere else because I am not going to stay there again. Please contact me to discuss and to issue that credit.

My son and I had a wonderful stay at Red Roof inn. No problems with getting any necessities or information excellent staff very clean and quiet.

I have been staying there already several times , this time they overcharged me with $25 dlls because it was Before noon , even tho they had empty rooms, i thought it was very unfair, so I don’t think I’ll ever stay there again, what about when I leave very early from there it’s been several times , didn’t hurt them at all to give me a room since they had plenty empty, so no I won’t ever stay there again and won’t recommend them as well

The hotel was average. The shower wall had some strands of long hair on it. My hair is not long.

It could lose a little work. Perception is reality

Close to where I needed to go

Good place to stay

Good place to stay

Very Very nice and beautiful 😍

The staff were amazing! We had a great stay 10/10

Clean quiet!!

No hot water

Not that great condition.

Cleanest lower priced hotel we have been to so far this trip. Air conditioning worked great, room was very clean, and staff was friendly. Definitely recommend

The location was convient to Tubac & Tuscon's Speedway. The rooms were very clean. The bed was & pillows were okay (clean). Staff were very accomodating. Two doors down ( no one in between us) were so fn load with cursing and screaming, and they had little children. It was hard to go to sleep. In the morning, we woke up to the same cursing. I understand it was a one time situation. Yes, we called the office. Yes the people did quiet down. Only coffee is served. I would stay there again. It just stunk about the parents of the children having to listen to the parents foul mouth.

Average place but the staff were very friendly

Unsafe—no smoke de

Really good place to stay.

We have to go ask for new bedsheets, they’re didn’t change the bedsheets, very dirty, the room smell like smoke, even they’re said smoke free,

The front desk employee was very friendly and helpful

Room was never cleaned each day I was out, towels never swapped out, internet is terrible, cable on tv was no existent

The room was clean and nice. The door was somewhat difficult to open. I let the manager know upon checkout.

There is not much to like, the attendant was friendly. Did not like the rooms staying bed sheets, rouches door to the room very hard to open. People around the rooms consuming drugs, not a place I'll my family back.

Lots of people wandering around making a lot of noise.

The pool was closed

Was just what I needed the night before my flight

I like the place pp, was awesome

Single and traveling alone. You will hear a train horn throughout the day if staying on the east side.

Nice place quite and clean.

Not good

The room was nice, I paid for late checkout and was

Great staff and service... The room was not bad, but there were a few issues with proper cleaning... hair on shower wall and floors needed attention, walking across in white socks made them black just going to restroom. There was sufficient effort to rectify, thus... A+ on your staff

Very polite staff and clean

Awesome customer service 5 star!!!

Price

When I got to my room in the evening the Pima County Sheriffs were there. Already not a good sign. There was a hall next door hosting a party...no big deal, but the party rolled into the parking lot around 12 am and continued for quite some time. For me, I can deal, but I know some who could not. When it came time to enter my room, the door handle could not have been more troublesome. I had to get the desk clerk (who couldn't be friendlier) to help me...TWICE! It took many attempts to get it just right. Not fun!

its ok

TV would turn on and off on its own, pull for the blinds was missing, cockroaches on 1 of the beds, sink cracked, faucet in bathroom not fully attached, repair parts left, front desk didn’t know where my room number was…ironically it was right above him.

We enjoyed our stay. We went down to see Saguaro national park and it was right between the East and West parks.

The door had problems opening and the door jam was coming off.

There was some stains on the sheets and little bugs in the room, other than it was convenient, and short walk to the conference center

Rooms were clean, bed was comfortable.

We booked here because it was reasonable and close to the airport and our rental car company (Economy). No breakfast but that's what we wanted since we had a list of breakfast places to try! The bed was comfortable, hot water plentiful and the items for sale in the lobby well thought out. We had a little trouble with the key, but help was immediate. Overall, for the cost, a great place to stay. We'd stay again and if we revisit Tucson, we will!

The first room we were in the under sheets were dirty, the bed bug protector had hair. They switched us to a different room amd the a/c hardly worked. We were extremely tired from the drive from texas to call the office again. We also didnt like how the room were NOT completely secured because of the huge gap under the door. I had to shove a blanket under. So we weren't extremely satisfied. We have 2 children under 3 you can understand we have to protect their safety.

Nice motel, but requested a first floor room due to being disabled, but put me on second floor anyways with no elevator. All in all, a nice stay.

Find a better option for hotel. Traveled 9 hrs from Cali to Tucson was so exhausted went to check in .no one in office at all it’s locked. Called hotel no answer. Had to wait a hr and half for someone to open front desk. Hotel room was nasty there was bugs dead in bathroom on wall , on my bed there was footprints on sheets, air conditioning vent looked so gross and there was bugs in towels. Asked for towels and had to go down to office to get them. When I checked out still no one was in office at 6:30 am had to call # on paper that was posted on door. This hotel is not made for early departure or early check out . Save your money and find somewhere else

It seems to be remodeling in stages and is still working on the technical side of some things but this didn’t interrupt our good nights sleep. The help especially Justin, Carlos and Anthony were all very quick to help with our needs. Thanks.

Very good

Right off the highway is a plus but limited dining in the vicinity.

Stopped for a quick overnight stay. The room was very clean and the service was very friendly! Plenty of accommodations at the hotel or around the area.

When TV and cooler didn't work right staff changed our room. Staff was friendly and professional

Great staff and I had a great stay

Had a comfortable one night stay.

The room is really clean, and the front desk service is warm, attentive, and efficient.

The service wasn't that good. Had to wait for the lobby to be open at times due to one person available. Didn't receive a cleaning. The staff was awesome though and free coffee was nice to have.

Everything

Sketchy area that felt unsafe, room was dingy and floors were dirty, room smelled like cigarettes, AC wasn’t working, beds were uncomfortable. We had to change rooms because the AC was broken, the next room had semi working AC but it was so loud that we couldn’t sleep through the noise, the bathroom floors were covered in hair. The bathroom door had a hole kicked in. After the first horrible night I informed the front desk in the morning that I was moving to another hotel and was requested refund for the second night since there was absolutely no way o could stay due to the horrible accommodations. I thought that it was a beyond reasonable request to get a refund for the next night since I couldn’t stay due to the filthy conditions. They refused to refund. Hotels.com was little help. I would absolutely never stay at any Red Roof Inn again. By far the WORST place I have ever stayed in my life.

On the first night we were woken up several times by trains. Second night there were no trains...?