Ramada by Wyndham Viscount Suites Tucson East

The rooms needs renovations, bathroom walls are falling apart. The sink in the bathroom was tied by a towel.

Update

Room was warm. Five days into our stay we let them know and a maintenance man fixed it. Then it was great!

Front desk lady was very nice and helpful and helped whenever my family and I needed anything.

An older facility but well maintained.

Staff very friendly, free breakfast delicious, and all other amenities are well maintained And best of all Very Reasonable for what they offer. Highly recommend them!

I got there at a later hour. Front desk was amazing. I dont like to complain but had an issue with 1st room, second room tv didnt work and third room was perfect and fixed the a/c. I would stay again.. and the breakfast was great and staff very friendly . Thanks for a great stay

I stayed with my kids for a sports tournament. I chose this hotel for the breakfast reviews to save time in the mornings before games. It was nothing different than other continental breakfasts and we ended up not eating there because of it. The hotel was clean and kept up, but very outdated with rust and peeling on walls and bathroom. Staff was hit or miss, some nice, others annoyed. I don’t think I will stat here again.

This is an older hotel so the air-conditioning is outdated and depending on the room, may not work great. There is usually some rust around the fixtures in the bathroom. The bedding seems/smells clean. Floors seem to get a "good enough clean". With that said, I stay there often because it is very quiet and I can get a good night's rest.

Clean room. Not very cool. Had to use extra fans. Breakfast very good both days. Wilbur restaurant server Denise did a very good job. Check in and out smooth and easy. Recommend this hotel.

Stated at this location as a pit stop to our actual destination, from Texas to California. We had stayed at this location before and wow has it gone downhill. Had a terrible experience with the AC and cigarette smoke stench in our rooms. Our first couple of rooms were on the third floor, we had to switch rooms twice before finding out that the second floor had AC’s that actually worked. The first front desk employee we encountered was great, she heard us out and was understanding of us needing better rooms since we were traveling with our children. The second employee though, was minimizing our situation. When asked if we could move to a different floor, she stated she only had the 2nd and 4th floor available. When saying we’d take the 2nd floor she began to tell us that the 3rd floor had the “better” rooms and the 2nd floor had “beat up” rooms and described them as a “downgrade.” Said I’d take it anyway as long as the AC worked and didn’t smell. Got the rooms to the second floor and I did not see beat up rooms, they were actually better than the 3rd floor and appeared to be remodeled. I’m glad our stay was only 1 night. The breakfast was ok there’s just a small selection of items. I don’t recommend this hotel if you’re traveling with children.

It's an older property but they do a good job maintaining it. The front desk staff was very friendly!! The pool was great!!!

Breakfast was very good. The pool area needs work, it is not particularly clean or safe. The building and furnishings are beautiful in an interesting disco vintage way. Needs a bar for sure. You could have lots of fun dancing in the interior courtyard.

The Viscount hotel has been around for a long time. The entrance was beautiful and a large atrium with fountain was nice but not used. The room&hallway carpet were quite stained and looked dirty. The suite room was really dark/horrible lighting old . Our refrigerator was broke, the pull out bed had a trashed mattress, the bathroom was out of date, old plastic shower head that didn’t work good, and faucet that leaked. The pool looked pretty and was salt water (nice) was good temp and refreshing but a little dirty for 3 days…but the deck area all around was so broken and rocky, it was hard to walk on bare feet and a tripping hazard. after unpacking and with having some health issues we really didn’t want to move. The staff did switch out the refrigerator and gave us a cot. They were very friendly and tried to make it better. The beds were nice. The breakfast was good but we were late sleepers and it ended at 9am. 10 am would be better. Overall I was disappointed.

Bad

The breakfast and grill staff were very nice. There was a pool and laundry .There was a working fridge in the room. Rooms were spacious with a separate seating area, bathroom and bedroom. Easy access to a bus route. The building is tired looking, set in the 70's style. Reception staff were not that helpful. WiFi isn't available in some of the rooms so we had to go to the main lobby area each day for access. There were no easy chairs here, just the chairs from the eateries. The lighting in the rooms was poor and there are no usb slots. Plug points were scarce. All seating was heavily stained in the rooms and it felt grubby. There was no safe.

Great breakfast!

Very great place and very helpful staff. Love staying here

Very good

A feels by of HOME!

A feels by of HOME! 0

Breakfast was ok, eggs tasted funny, the rest was ok

Bed was small

Bed was small

Exceptional

Front desk staff always very helpful. I enjoy the privacy and large rooms.

Exceptional

Very good

The pool closes at 10 sharp. We had hoped that as long as we got in before 10 they wouldn't kick us out immediately, but at 9:56 they were telling us we had three minutes. The room was great but it only had one working TV remote for the two tvs, and one remote that did nothing. Sitting area, bed, hot water all perfectly fine. The air conditioner must be a chiller system, because we couldn't set the temp or make it cooler than it was when we arrived. It was adequately cool. I wish we could have been cold but I did not have trouble sleeping because of how warm it was. Breakfast was very good but surprising in some regards. It had a more mom and pop feel, with only one juice option(not a machine) and yogurt not in individual cups. There were hot eggs and a meat option so I'm sure I'd be happy there day after day if I stayed more than one night. If I stayed in Tucson again there's a good chance I would stay here

Exceptional

This is the place I stay at most of the time unless it is booked on dates needed… onkyb1 minor problem I feel needs to be addressed is the toilet paper spot is in the wrong place and gets wet when showers is used. Other than that the staff and and the amenities are awesome, including free breakfast in the restaurant is great! You won’t have any regrets staying here! It’s always a win win situation!

my room did not have any Wi-Fi. The shower did not have any hot water. The hot tub was not working. There were no bubbles. Staff was rude except for one staff member the room smelled very musty. Bathroom had dust and hair all over the floor. It was just not a good experience. I would never stay here again. I canceled my stay and had to find somewhere else last minute. I would have rather slept in my car than spend another night in that hotel.

it was fine for the few hours while we slept. we came for my grandson's graduation and just didn't want to drive in the dark. looked like the back of the bathroom door had been attacked by a great Dane. Handles off on cabinets, the bathtub was just a mess.

it was fine for the few hours while we slept. we came for my grandson's graduation and just didn't want to drive in the dark. looked like the back of the bathroom door had been attacked by a great Dane. Handles off on cabinets, the bathtub was just a mess.

Great complimentary breakfast

Suite allowed to sleep in 2 separate rooms. I snore so my partner can't get rest if we are in the same room

Awesome stay will stay there again

The furniture in the room was chipped and stained.

The room was cold and they could not get the heat to work

INTERIOR, LARGE PLANTS, WATERFALL ! I LOVE THIS HOTELS LAYOUT. A FEELING OF HOME!

The staff did their best, but it is a very old facility

The staff did their best, but it is a very old facility

Nothing maybe just that the ice machine was broken

I liked that the rooms are like I side and I totally liked the privacy and the whole idea that the rooms were suites Nothing maybe just that the ice machine was broken

It was fine, it served as a place to stay, nearish to Banner Hospital, it was affordable. Some of the staff was helpful. Some of the staff would have rather been anywhere else, merely based on the dismissive responses I received. I walked out to find my rear tire deflated on the day of departure, not slashed, someone took the time to deflate my tire. So I wouldn’t say parking is that secure. If I find a better rate anywhere else on my next trip, I will stay at any another hotel.

Cleanliness, lack of response from staff, no hot water, lamps not functioning, card readers not functioning properly.

Not clean at all. Not like the picture showed by far

Very quiet

Exceptional

Superb

Breakfast was good The room had a sour smell to it upon entering, I found it was due to old food in the mini fridge. About 10min after check in I got a text from front desk saying to let them know if there was anything I needed by just replying to their message, so I did reply about the smell and the refrigerator and did not hear anything. So on my way out to dinner I stopped and let the front desk lady k ow and she shook her head and rolled her eyes and said ya the staff is lazy around here. When I got back to my room after dinner, IT WAS STILL THERE!!!!! No body ever did come and get it out. Then around bedtime I noticed the toilet was not draining. So I sent another message about that and again no reply. So I called down to let them know and the lady said there was nothing she could do until 8am the following morning, she said we had to use the restroom down on the first floor until then. It was a headache and I want my money back!

Ms Zahira Cordova saw what was happening and took over the sign-in for me. Her kindness and understanding of this 76 year old helped get me into a room, and did it with a smile. I've had several businesses, hired and trained hundreds of employees. Ms Cordova is exceptional. Whatever you are paying her isn't enough by half. She should have a substantial raise NOW, and a promotion. She will excel in any position. You don't want to lose this amazing woman.

The SERENITY! PEACEFUL ENVIRONMENT INTERIOR, LARGE PLANTS, WATERFALL ! I LOVE THIS HOTELS LAYOUT. A FEELING OF HOME!

All good

Rooms need updating and attention to cleanliness

Very good

My daughters and I enjoy the hotel stay, the staff was nice and attentive. Enjoyed the happy hour, pool, and breakfast. This is the second time we have stayed and look forward to staying again. If I had to say anything, the water pressure was low and there were no sheets or pillows for the pull out bed. Staff was happy to provide when requested.

If I had to say anything, the water pressure was low and there were no sheets or pillows for the pull out bed. Staff was happy to provide when requested.

The Breakfast was great Really Nothing

The Breakfast was great Really Nothing

The customer SVC!

I don’t understand why they would offer anyone a room that they know to be substandard. This is the hospitality business after all. The property is obviously undergoing an upgrade. Carpets throughout were stained and filthy. But why not put your guests in a renovated room or the best you had? After my fall, the desk staff offered that maybe I would like a room with a bathmat. And a new rubber one was provided. That bathroom was better but the same tub, which would not hold water, so no bath just shower available. Based on the condition of the various rooms I never wanted their breakfast or use of the pool and hot tub, although it sounded appealing for my aches and pains. Absolutely the worst!

Clean and organized , location is perfect No complaints ! :) lol

Clean and organized , location is perfect No complaints ! :) lol

This hotel is quiet. Perfect if sleep is your priority

There were no trash cans in my room. I didn’t request any because I didn’t have much trash but I thought it was odd. The hot breakfast was good. Lots of food choices.

I loved the front desk lady. She was so nice and good at her job. She was great to talk to and she was very helpful.She should get a raise. I will be returning.

Room was untidy and old . Crappy bathroom

Exceptional

Had a nice stay like always!

-

The breakfast was outstanding

Staff was friendly and helpful. Breakfast was tasty. some rooms are a bit outdated but comfortable and clean

Rooms were clean but showed wear and tear. Breakfast was great, love the pancake machine, The hot tube was lovely. Good for the price.

Bad

First room dirty truly a mess. But they moved us. It's was clean. Very worn but good.

Very good

Breakfast was good The room had a sour smell to it upon entering, I found it was due to old food in the mini fridge. About 10min after check in I got a text from front desk saying to let them know if there was anything I needed by just replying to their message, so I did reply about the smell and the refrigerator and did not hear anything. So on my way out to dinner I stopped and let the front desk lady k ow and she shook her head and rolled her eyes and said ya the staff is lazy around here. When I got back to my room after dinner, IT WAS STILL THERE!!!!! No body ever did come and get it out. Then around bedtime I noticed the toilet was not draining. So I sent another message about that and again no reply. So I called down to let them know and the lady said there was nothing she could do until 8am the following morning, she said we had to use the restroom down on the first floor until then. It was a headache and I want my money back!

The customer service was great. Rooms outdated. First room was dirty so moved to another room. First room dirty truly a mess. But they moved us. It's was clean. Very worn but good.

Room clean breakfast was great older hotel but it was like an apartment it was awesome

Had to change rooms. First room was not clean. Furniture was broken. Breakfast was good and hot.

This is a clean property just a little outdated. Large rooms and comfortable beds. Breakfast was hearty

I didn’t give it a 5, but we always stay here when we go to Tucson, and have for years. We stay because of the cheap rooms and the amazing breakfast.

Clean / organized

Clean / organized

Staff was rude. We checked out a day early due this. Was refunded our money for 1 day stay. This was the only good thing that staff did

The room and hotel layout is great. The location is central to Tucson. The rooms are quite dated. The blackout curtains had holes in them that allowed early (5:30) sunlight in. The breakfast was hot and the eggs seemed real, not powdered. However, there wasn't much variety. Staff was cordial and the room was clean. Under the category of you get what you pay for, it's quite reasonable.

Our 1st stay was very nice. It is a beautiful hotel and our room was clean, beds were comfortable, the shower head was good but the pillows are very big. We liked it well enough to book a room on our return trip. Our room on the return trip was the same as above except the carpet was awful. This room must be for animal owners. The carpet was covered in stains both in the room and in the hallway outside the room. At least there was no odor.

Very comfortable bed, big room, actually double, a sitting room and a separate bedroom. Breakfast included, best of any’free’ you’ll find. Plenty of free parking.

Exceptional

The doors at the bathroom were in bad looking shape that’s all

The doors at the bathroom were in bad looking shape that’s all

The room was very clean and the bed was comfortable. We enjoyed the pool and hot tub as well as breakfast

I asked to move rooms because the carpet was so gross on the first room I checked into and it smelled bad. The whole place needs TLC, updating, new flooring and paint. I used to attend monthly meetings here and had family stay at this hotel when they were in town. It's not what it used to be.

Exceptional

Staff was very friendly!!

Pet friendly, large rooms, amazing breakfast Everything was great

Room was clean

The hotel was a good value. It has not been renovated and looks like a time capsule of the 79’s and 80’s. It was a good value for the money. In a safe location.

no internet in the bedroom

The room we stayed in was a little old and out dated but it did seem as some of the rooms were getting makeovers so maybe they will be updating all rooms.

I was told a lost item was found from my last stay would be saved for my return. I was there for 4 days and no one could find it. See above

I was at Viscount Suites from 4/8-4/11/2026. The room was ok for cleanliness but the furniture, bathroom fixtures, electrical outlets, TVs, and drapes are very much outdated. Everything in this hotel needs updated. The lights in the hallways are very dim.

Was turned away

Room was outdated.

Nothing I couldn't get a room

Bed bugs!

That was ok actually because the peace and quiet of the room was so restful. A quiet place which was very appreciated. Good place to stay

Nothing

The breakfast was an actual breakfast and the staff was lovely. My husband always requests that we stay here. Thank you for always being kind and accommodating.

I like the fact that the rooms were clean, breakfast was great,and most important of all the staff was very friendly. It was dark inside of pool at night.

Staff was great friendly answered my questions

Everything was stained including the bathtub. Extremely outdated. Completely understaffed. I felt so bad for the First Lady that helped us at the front desk on check in. The 2nd lady was SO RUDE! We had no bedding in our room, when she was asked for some she was completely overwhelmed being the only person working it seemed. It was an awful experience.Room was ok but outdated and no pull out in the sofa. Not a very comfortable stay.

Safe! Consistency, Quality, Performance l, Personal and Friendly Professional Service! Thanks Booking.com??

Loved it

Room was really nice

The room was dirty and outdated. There were stains on the curtains and pillow cases. The furniture was also very worn and damaged.

The rooms are very old smell like mold they were not very clean

The breakfast is amazing always so much to offer and freshly made their coffee is delicious I appreciate that they are pet friendly. it’s a beautiful place to stay

Room was clean

Our room was deplorable. First though, the security door to let you in from parking was broken. Not broken so you couldn't get in, broken so ANYONE could get in. The room was filthy, holes in the furniture, walls, & doors. The lamps did not work, the furniture was thrift shop worthy. I slept on a double bed that screams springs sounds when you moved on it. The floors made our feet dirty. The "assist" tub was a normal tub with a less than stable seat to add from under the sink. There was no Wifi and when I called the desk to talk about things I was told by a staff member that he just works in this substandard hotel and there wasn't anything he could do. Why didn't we leave? We are 70, it was late and we just couldn't see driving around a strange town looking for a place to stay. I would never recommend this hotel to anyone, ever. When asked at the front desk, in the morning, they told me that we stayed, so nothing can be done. Please take this nightmare facility off any and all hotel requests for Tucson Arizona. It has also caused me to lose a little trust in what Expedia is offering.

The receptionist was nice when we checked in but the room itself was awful. 4 of the lights didn't work, the room TV stand was damaged as was the remote for it. The kpod coffee maker had someone's hair in it, the bathroom door had weird stains, the temperature was too hot and not adjustable, the since and bathtub were rusty, and most of the furniture was stained. I was very disappointed and will NEVER be staying here again nor recommending it to anyone.

Hot tub not hot all pools temps were turned off

x

Poor wifi and breakfast. Old property, needs an update

The room smells really bad and felt uncomfortably. The room looked and felt outdated creepy like . The " black out curtain" looked more like the solar plants of how many holes it had. The carpet and living furniture all had stains and smelled.

If the pool was heated it would had been perfect, our room carpet had stains, n the beds where not that comfortable, mattress to hard.. other than that it was okay, staff was great

Breakfast is better than expected. Staff is very helpful and takes care of most issues they can.

The breakfast was a standard hotel breakfast with eggs, meat and a pancake maker. We asked staff to clean our bathroom when they came they cleaned it, but we realized that the it just needed to be updated the grout and tile had unwashable yellow marks on it. It's a shame because it's in a great location

The first room we had the window was wide open and the bed looked as if someone recently sat on it. then there was a huge wet spot on the carpet. We got moved to another room however that room A/C was loud the tv only had 4 channels.

The room was accessible in cleanliness

Hot tub needs jets that flow

We were comfy and the internet was fast

No cable very outdated . Kids were unable to watch any t.v. no towels at the pool both in the evening and in the morning 😔

Their hot breakfast could use some fresh ideas, larger fruit choices or adding sausages. Front desk personnel is helpful but seem uninterested.

Everything was ok

I like everything but when I tried to stay and extra night the lied about everything the only thing was a decent lady in the morning staff

The Internet was weak and the pool way to cool even for 100 degrees 😔

Mantenimiento

Staff is always very helpful and friendly the complimentary breakfast is amazing and your waitresses are very kind and happy pool and jacuzzi were nice and clean laundry room was clean and smelled good

It was good. Nice Hotel!

Rooms were run down and dirty. Mold in the vents and bathtub. Furniture was beat up.

Everyone was exceptionally nice.

Great suite! 3 separate rooms. Onsite restaurant has limited hours but serves breakfast. Quiet rooms. Air conditioner had a little trouble keeping up with the heat.

This place was filthy. If I could get my $, I would. I even left and bought another hotel.

Extra sitting room was a big plus. Breakfast was also good.

Needs maintenance, dirty run down, & needs updating. Reserved suite room, booked for 4 people, said sleeps 4 people, but that was not a hideaway bed, but 2 rollaway cots, we had to even ask for... BUT...did not say that...

The hotel could really use a face lift. The furniture was old and had lots of cosmetic damage/stains. The floors/carpets were pretty heavily stained. There were no extra blankets in the room and room attendance took over 30 minutes and my kiddo was falling asleep so I went to go get blankets. The staff were not friendly, in fact kinda cold. The pool had no lights in the pool or around the pool so at 730p the kids were out swimming without lights. We stayed for about 10 minutes before I decided it was really unsafe to not be able to see all the kiddos in the pool in the dark. Other residents were calling the front desk to ask about lights and no one would answer. The breakfast was decent. The bacon and potatoes were perfect! Over all it was a decent stay but if you can spend a bit more, I would suggest an Embassy.

Our room was very much outdated. Furniture was old, damaged and/or stained. My vehicle was broken into during our stay. Breakfeast was very good but I will not stay there again.

Both rooms 412 and 328 the ac didn't work 328 wasn't bad until I took a shower and then I realized that ac did not work either they need to fix that I still left the cleaning people a tip I paid almost 300.00 to not have adequate ac

I will never stay there agian, very dirty, tv kept going off

Lots of parking. Interesting layout with balconies inside and open space in middle. Little dated but clean and maintained.

The maintenance of the hotel was terrible. The carpets were stained,the doors were ragged, the staff was lazy and ill-informed. It was a terrible place to stay. In fact it was a dump.

Very much in need of updating. Furniture was beat up, drape lining was peeling, old artwork, hard bed. Breakfast was just average.

Was not even able to use their wifi. This place was straight out of the early 80s. Furniture, bed, pillows! Everything! The bed was so uncomfortable i wished for bed bugs to be able to get a refund and switch hotels. The pool area and pool were dirty. The best part of the stay was the breakfast.

The rooms at this location are in terrible condition. They need to be renovated.

Interior of room shows wearing and needs a makeover

Good place to stay

Its a perfectly fine hotel with suites. A little old but just fine.

Everything was very good. Good breakfast

Staff is great!

Rooms large but outdated, rust in bathtub, dresser drawer linings stained and old, dresser old and dinged up, tv options minimal and not modern, few plugs easy to access to charge electronics, power outlets that didn’t work. Pool had only one recliner that was also old. No video in gym. Staff helpful but facility could use a facelift.

no

Idk

The entire property felt dark, outdated, and honestly a bit depressing due to the level of disrepair. The only bright spot was the front desk staff. They were incredibly kind, helpful, and clearly doing their best to accommodate guests. Unfortunately, it’s not their fault the property itself is in such poor condition. I really hope management invests in major improvements because the staff deserves a better place to represent.

The couch in the suite was nasty and so was most of furniture in suite. Invest in some new stuff and better housekeeping . Will never stay there again!

no hot water, reported to staff and there was no resolution

This was the dirtiest hotel I have ever stayed in. Housekeeping only changes sheets. The floors havent been cleaned in who knows how long. Food was splashed all over the walls and curtains. Chunks were out of the bathroom door. The faucets were put on backwards. Just dusty and dirty, dirty dirty. If i didnt have someplace to be during the day, i would have left right away.

Adequate for the short stay and a decent value for the money, but not the best kept property nor the cleanest. Excellent breakfast, though.

Poor lighting,electric outlets did not work, no cold water from sink for drinking,blinds would not close completely, no chair in bedroom,limited TV channels.room was neglected,no maid service unless requested, minimal toiletries,breakfast staff unfriendly,poor food quality

Poor lighting,electric outlets did not work, no cold water from sink for drinking,blinds would not close completely, no chair in bedroom,limited TV channels.room was neglected,no maid service unless requested, minimal toiletries,breakfast staff unfriendly,poor food quality

The room was warm when I got there. It was 90 during the day and they had the AC off. The room never cooled off. The thermostat is old and doesn’t let you set a temp. The carpet was dirty and when I took a shower there was no hot water part of the time. There was hair on one of the towels which wasn’t mine and made me wonder if they were washed. There was a bug in the bathroom light and the shower tub was filthy. Unfortunately, I didn’t read the reviews ahead of time. However, it doesn’t seem like they do either. There are multiple complaints about the hot water not working. The did end up refunded a small amount which I was grateful for but won’t go back until it’s remodeled some.

The room was warm when I got there. It was 90 during the day and they had the AC off. The room never cooled off. The thermostat is old and doesn’t let you set a temp. The carpet was dirty and when I took a shower there was no hot water part of the time. There was hair on one of the towels which wasn’t mine and made me wonder if they were washed. There was a bug in the bathroom light and the shower tub was filthy. Unfortunately, I didn’t read the reviews ahead of time. However, it doesn’t seem like they do either. There are multiple complaints about the hot water not working. The did end up refunded a small amount which I was grateful for but won’t go back until it’s remodeled some.

The rooms for a very nice and the service was lovely

The rooms for a very nice and the service was lovely

Good stay, great fresh hot breakfast, comfy bed, clean room just needs some repairs.

Good stay, great fresh hot breakfast, comfy bed, clean room just needs some repairs.

Room was clean, bed was comfortable, however room did need some attention such as holes in the drapes, damaged bureau top with quite a large hole, peeling veneer, a lamp with a faulty switch, and no wifi in the room. Room had a keurig with ample supplies, and a small fridge. Breakfast was terrific, fresh, hot and tasty! Outside and lobby areas were gorgeous!! Staff was friendly, plenty of parking and lots of restaurants close by. Overall a good stay!!!!!!!!!!

Room was clean, bed was comfortable, however room did need some attention such as holes in the drapes, damaged bureau top with quite a large hole, peeling veneer, a lamp with a faulty switch, and no wifi in the room. Room had a keurig with ample supplies, and a small fridge. Breakfast was terrific, fresh, hot and tasty! Outside and lobby areas were gorgeous!! Staff was friendly, plenty of parking and lots of restaurants close by. Overall a good stay!!!!!!!!!!

Staff was great as usual!

Staff was great as usual!

Buffet not good, jr suite couch needs to be vacuum

Buffet not good, jr suite couch needs to be vacuum

Yes room was excellent and staff helpful.

Yes room was excellent and staff helpful.

Very nice

Very nice

Clean room and friendly staff

Clean room and friendly staff

Nice room, kind staff, good breakfast.

No wi-fi connection in the room

Great rooms positive staff and clean facilities

Perfecta

Dirty rooms and showers. Hot breakfast was very good.

place was not clean. carpet was dirty

Rooms a little outdated.

Staff was friendly and competent. The room was in need of some help.

It’s ok

The room was clean, a bit run down, but not bad by any means. The staff was friendly and efficient. The breakfast was substantial and a good variety was offered daily.

Yes

Room wasn't cleaned on Saturday as advertised and front desk was under staffed.

It was filthy. There were someone’s toenail clippings all over our room. Obviously it hadn’t been cleaned. Never again.

Courteous staff but poorly furnished with old outdated furniture.

Kind staff, good location, rooms were spacious but dated. Some holes in furniture and walls but overall clean. Priced appropriately.

All good

And Mexican place across the street was great food and great service!

The room was definitely neglected!! The room smelled like urine when you first walked in!! The carpets were filthy!! Just an overall horrible experience!! I can’t believe I took my wife there!!

3rd floor rooms are great and staff are the best

The room was horrible. All tabletops had burns and deep usage. There were some sort of stains on the lamp - food or something that had not been cleaned. It looked like it was party central for years. Stay elsewhere.

The room was old, lights didnt work, curtains are dirty, wtc.

Yes

Yes curtains was rotted. Bathroom floor had not been cleaned. I have pictureNo hair dryerThere was specks of dirt all over it.

The carpet on the room is need shampooed and the bottom on the bathtubs is slippery almost falling

The room was big and i enjoyed having a living room area. It was very clean. Obviously an older hotel but i enjoyed my stay. The breakfast was good and different every day. The staff was nice and accommodating. I had an issue with my AC not working and a maintenance guy came right away and fixed it. If i need a room is Tucson again i will be staying here.

The place needs some updates. Pool area needs alot of work. Room needs updating by starting with paint and clean up.

My room was never cleaned during stay. Saturday clean was scheduled didn’t happen. Had to change sheets and make the beds. All in all very bad .

Room was never cleaned u think they only clean roons on certain days. The sheets were staine.older hotel needs improvements for onstance new carpet it is stained really bad not a nice place for the nightly rates

The hotel itself feels quite old , probably from the 80s , and it shows. The breakfast was average, nothing special but acceptable. Unfortunately, the cleanliness of the room was disappointing. Housekeeping is scheduled for Tuesday, Thursday, and Saturday, but even when they came, the room was not cleaned properly. We often had to ask for fresh towels and washcloths. On a positive note, the front desk staff and the breakfast staff were very nice and friendly, which helped make the stay more pleasant. Overall, it’s budget-friendly for a long business stay, but the cleanliness definitely needs significant improvement.

Room smelled, floor was dirty no hot water for morning shower

There was plenty of parking available. The room was clean and everything was in working order. The mattress was comfortable. The furnishings are a bit dated and worn, but that did not take away from the comfort of the accommodations. The breakfast buffet was quite good, but lacked fresh fruit. The staff that we interacted with were pleasant.

I am sorry but I cannot recommend this place to anyone. The room was absolutely disgusting. The lady that checked us in hated her job. The entire place was in desperate need of a remodel. The TV didn't work. They were fake eyelashes in the bedding. They were bugs crawling across the mirror. The microwave didn't work. But they did make an effort to replace the microwave with a working one. And then we asked for another room. To their credit they immediately moved us and gave us an upgrade. The second room was much better. I will admit that they tried. It's not their fault that the property is run down. All of the art had been removed from the walls. So there were holes in the walls and the wallpaper was peeling. The bathtub was gross. We'll never be back. The elevator buttons didn't work. The room upgrade was the only thing that kept us from asking for an entire refund and not staying the second night.

Property needs updated. Carpets are all stained. Bathrooms have chipped porcelain and rusty fixtures and chipped tiles. Spa has a broken drain cover and the pool deck is loose rocks. Wilbur’s evening staff is rude as well if you call for take out. Beds were comfy and towels were soft.

The room(s) they put me in were disgusting. On my way to the first room (on the second floor) I meet a woman looking for the ice machine. I couldn’t make out her face because of the darkness. The non smoking room, strongly smelt like cigarette smoke the moment I walked in. I turned around and walked right out, heading back to check-in. I was given a different room that made my skin crawl. This time on the 1st floor. It was so dirty! There were dark spots on the tile around the toilet I thought were chips in the tile…they were not! The drain was gross and the mirror was chipped along the bottom. There were small holes in the walls, a cigarette burn on the dresser along with multiple stains and holes. It was just dirty everywhere! The woman at the check-in was super helpful and nice. She explained that there were upgrades to rooms on the 3rd floor and that if she had any available, she’d give me one. These are the rooms they photograph for their marketing and it’s very misleading. I was able to get a refund and promptly found another hotel.

The staff was great as usually. However, unerstaffed I believe. There was still only one person at the front, and my room wasn't ready. The hotel was full due to a busy weekend. cleanliness of the room was better than a previous stay.

Very slow shower drain. 3 night stay, did not clean room.

Spacious area in the rooms. Decent amenities (pool, breakfast, hot tub) but the rooms aren't great. The bathroom smelled. The bed had only a flat sheet covering the mattress, no fitted sheet, and had a stained mattress. The internet was slow and often lost connection.

As stains on carpet the toilet was not seated on foundation. It kept moving. And they said the room was upgraded???? Paint in bathroom was scratched up the worst old mattress couldn’t sleep qell

The room was disgusting. The tv didn’t work. It took almost thirty minutes to check in. Mold and rust everywhere. What looked like bodily fluids on the couch. The furniture was broken. The shower sounded like a jet engine. I would never stay there again.

Also, peep holes in the door. Why aren’t there any?? That’s a safety issue. The staff was excellent! Very helpful, warm and genuinely friendly.

Restaurants dinner was good..

No room service, phone had no dial tone, wifi poor, tv didn’t work they replaced with another tv which pixelated no towels I had to go to front desk and got handed towels to carry back to room. This went on for 4 days! Room had no refrigerator and no microwave.Fixtures are very old and in poor condition. Our worst experience ever in hotel experience.

Staff very friendly and helpful. Great location.

Please do not recommend this place to anyone. Super filthy hotel. Have never stayed in a place like this. I would stop trusting Expedia if they recommend or support any hotels like this . EXTREMELY DISAPPOINTED

Ok

Room was nasty. Bad smell, stains on walls, curtains, floor not swept nor mopped, hair in tub, ac not working. Front desk had housekeeping drop off febreeze in room for me. Day 2, housekeeping was cleaning room out across from me, you could feel the ac blowing into hallway. Front desk accommodated and switched rooms. Great!!! Rooms are very spacious with sitting area before the bed area. Mini fridge worked great. Breakfast buffet had everything and then some, staff was wonderful.

Rooms are quite large, place serves free morning breakfast which I really appreciate since I have to be on the go early this gives me time to do other things. Overall very good stay

So many issues. Wallpaper peeling off the wall. Fire Alarm or CO@ Alarm hanging from the ceiling. The bed comforter and the top sheet were stained, making them feel dirty. Dust bunnies on the floor, so if you walked in your socks or bare feet, it wasn't clean. The back door to the entrance from the parking lot was broken and wouldn't lock, so anyone could enter the premises without a key. Didn't feel safe.

Room was terrible. And I had them switch me from the 1st one.

Filthy rooms Barely any ac in 2 rooms we had to move back and forth with . Asked them to reclean since there body hair all over the bathroom, and they still didn’t do a decent job. Dirty counter tops and bathroom still. Was swore to that the room we reserved was animal free , and animal hair was all over the place too.im horribly allergic. Also suppose to be wheelchair accessible, could barely fit wheel chair in bathrooms and shower head wasn’t long enough for handicapped person trying to use it this stay. It was atrocious. Probably worst experience from hotel I can recall.

Staff was ok. The carpet in the hallways was stained and not vacuumed often. Our room was pretty good. Comfy bed and quiet.

Room was old/tired, mold in the bathroom, toilet almost overflowed every time it was flushed

Breakfast was so basic . Nothing was happy beside nice staff .

No blow dryer in the bathroom.

No hot water. Hotel was very old and needed better maintenance. Was very overpriced at over $220 per night. It should have been around $35.

Room 202: The thermostat was torn off the wall, our bathroom sink was constantly dripping on the floor, the main TV was broken, the curtain was torn, there were former occupants crusty socks laying on the floor, there was a vape pen next to our bed in a non-smoking room, and many other things too numerous to mention. I mentioned these to the front desk but over our 3 nights, never heard from them. Overall, this place needs help! I cannot recommend to anyone to stay here. Especially for $200 a night! sorry

The room was absolutely filthy. there was mold in the sink, draperies were torn, lampshades were broken, uncovered pipe-hole in the bathroom. sink wall--room 112 should have been closed to the public. The toilet almost overflowed each time you flushed it! The place,should have been torn down or totally renovated. We checked out! the staff was helpful, however. We had two rooms. --both bad...

The room was not clean when we arrived and was not cleaned when we were out all day

Good Star!

Stayed here two years in a row and such mixed value. Cheap and good location for Gem and Mineral Show, Sabino Canyon, Botanical Garden and restaurants all reasonable distance. It was once a terrific hotel but is really deteriorating. Stained carpets, toilets barely flush and last resident’s hair around floor in toilet area, the AC didn’t work in either room this time — thank G the windows open or we could not have stayed at all. Bed has pillow top but really did not offset very hard bed and those thick lumpy pillows really terrible! Both fridges had so much ice you could barely fit one narrow blue ice pack and overall fridge temp barely cut it. We had to ask for another TV because it had sound no picture. But they did arrive to swap it within the hour. Good equip in little gym and nice outdoor hot tub but a lot of sand on the spa bottom. Outdoor pool not heated enough to swim in late January. The free breakfast excellent — different selections each day. Staff very nice.

Beautiful location

Staff was great. The room was terrible, the carpet had stains, as well as the chairs, the tub was nasty, as well as the toilet seat. The heating system needs an upgrade! I would not recommend this hotel to anyone!!!!

the refrigerator was not working and smelled bad. I have meds that needed to be refrigerated.

Breakfast was great. Suites were quite spacious. Hot tub was nice. Could use update on curtains and furniture is showing wear.

First off the place was filthy. The bed in room 240 was a mess. It was huge pills on the mattress and it was hard to sleep on it cause it was so bumpy picture had cracked glass in it floors were dirty. The rugs were filthy the curtains you could see through them. They were so old. The front desk person I had was not nice at all. Breakfast was just OK. I wouldn’t stay there again if my life depended on it filthy also.

Clean room. Great breakfast. Friendly staff. The only issue the bed was uncomfortable. Hard.

The property is very outdated old furniture coffee maker did not work - restaurant was not open on Sunday - no coffee out in common area for guests - you have to ask for it since its behind the front desk but 1/2 the time no one was at the front desk - wont stay ever again

Good value

It used to be our favorite hotel in Tucson and was very elegant in past years.

The room was dirty, stains on the floor, bathroom was dirty, fridge was frozen. The tv in the suite was old. Definitely not worth the price.

Room was dirty, carpet amd furniture was in extremely poor condition. Breakfast was tasteless amd not many options

Just ok, shower never got hot.

The floor was dirty. Linens seemed clean. Some art on the walls might help. Otherwise the room was quiet which was nice. Staff were friendly.

No heater. We let the water running for almos 45 min and no hot water. The room smelld dirty. I would never saty here again . And i wouldn't recommend anyone to saty here either.

Breakfast y parking

good value for the price

Nice property and good breakfast buffet

N

Lo único salvable es la atención del personal , muy amables . De ahí en fuera el hotel necesitan remodelarlo completamente o de plano demolerlo. No es ni la sombra de lo que era antes.

Very good

Ramada Viscount Suites Tucson has a outdated HVAC system which CANNOT be switched from AC to heat by the CUSTOMER. A handyman must be called to do it. They put us in an ADA room at our request in the evening, but did NOT TELL US that we would have no heat, because the handymen had all gone home! We FROZE all night; got NO SLEEP

Loved it

Seriously, Awful experience! The room was really bad, dusty, old, sticky floors, smelly, appliances in really bad condition. The sofa and chairs were all dirty, old and looked like greasy surfaces. DO NOT book with them, not hygienic at all! Be careful!

Decent breakfast but the bed was extremely hard and uncomfortable

Good breakfast. Nice staff. Dirty rooms

Alles OK

Don’t walk RUN AWAY from this place. The floors were nasty, rooms were run down, showed a room with a pull out couch (found all all the pull out couches are broken), big chunks missing out if furniture, rooms smell musty. Definitely not worth $100 maybe $40. The breakfast the only thing good there was the pancakes and toast. Sausage I spit out as soon as I took a bite. The staff however super nice. But some didnt know what they were doing apparently the lady that checked us in didnt put in the computer that they moved us so then the morning staff deactivated my card so I couldnt go to our room because they didn't know who we were. Oh ya and the rooms you can NOT control the temperature they had turned the whole system to heat and it was burning hot in our room. Had to sleep with window open with no screen because they only had one fan and I let my kid use it in the livingroom because it was hottier in there. Livingroom TV didnt get many channels and didnt appear to have cable just an antenna.

It's was ok.

Not well kept, very dirty furniture and carpets. Had to chande rooms twice due to sofa bed and clogged sink. Cancelled 2nd night.

I had a much better stay than I was expecting. All of the staff were nice and accommodating.

Room was worn down, very outdated, didnt appear clean. Breakfast was terrible and cold

Staff was great

Everything was great. Hot and appetizing. Nice staff!

We regularly stay at the viacount because of the staff is great. Dog park area is well lit.

Our room is in need of help, the water in the shower does not get hot and there was no bath mat to put in tub and if it was not for the rail in the shower that I had to grab immediately I would of fell when I slipped. The tub itself was not white, it has a lot of wear because it is has a lot of big black marks all in it. The toilet was not completely sealed at the bottom because it literally rocked back and forth when sitting on it. I was not very impressed at all and in fact, I really felt let down. I am sure that that this review won’t get read by the people who needs to read it and I am not looking for anything out of it. Just wanted to make you aware of the things that could use a little help.

Staff is friendly and helpful rooms are clean and spacious the food is delicious

Cold room . Very far from front desk for two old people like my husband and myself!

Good experience.

Went to the room and checked the bed and sheets and there was blood all over the side of the mattress. I went back to the desk and checked out and didn’t even stay. I am requesting a full refund for this. Terrible cleanliness.

Waited 10 minutes for somebody to come back to the desk to check me in. King size bed had a smaller flat sheet over the mattress pad (the mattress had a burn in it) instead of a fitted sheet. Tv just had static so you couldn’t watch anything. Only one bath and one hand towel in the room. A bubble in the ceiling about 12” round that looked like it was from a leak above. Grout in one corner of the bath was black. Address the sheet and towel issue with staff the next morning and they handled them. Forgot to mention the tv etc. I was tired after a 7 hour drive and work before I checked in and just needed sleep.

Staff is very friendly, food is great I love that my dog can stay with me

There is a nice dog area but there was not any garbage cans near by so, people had left the poop and bags on the ground.

The only 3.5 star rating in this hotel is the staff. The staff are very nice. Now the rooms are old. They smell old and nothing is updated. Sink and toilet lid were falling apart. Water wouldn’t stay warm. It actually turned cold while I was showering. I was really dissatisfied and expected more for a 3.5 star hotel. I would not stay here again. It’s need to be listing as a lower rating.

Good

Other than a water leak that made half of the room a little hazardous, the stay was excellent. And once I informed the front desk, he offered to move me. When I didn't want to move, he brought many extra towels. Nice big room with a comfortable bed. Radio/alarm a little old with buttons that didn't always connect. But price was good and where my conferences was.

the complimentary breakfast is delicious the holiday decorations are beautiful I’m so grateful that they allow my dog he’s my best friend and companion

Staff is friendly and problem resolving. As for the rest, at checking-in and going to the room, there was a strong smell kinda like cigarette, there were crumbs in the bed blankets (it seems they didn’t change them for new ones), toilet was moldy, shower head wasn’t working, everything is way too old, they were having issues with the towels they were lacking and breakfast terrible. I wouldn’t recommend to stay in this hotel, it’s not as I remembered.

The hotel is DISGUSTING! The rooms smell. The vents had mold. The bathtub faucet leaked the whole time. The beds and towels were stained with some black stuff. The floors in the room were stained and nasty. There was some party when we stayed and people drunk and arguing outside our hotel room until 4am. Very awful place would not recommend at all. We actually ended up leaving early from our stay for another hotel because it was that awful.

Pleasant staff, quit a bit outdated but I enjoyed the nostalgic quirkiness of the place. Acceptable for a night or two.

Staff service was amazing! Facility and amenities fit my needs. Breakfast was a good variety of warm foods and presentation appealing. Great location! Had trouble with housekeeping, but desk staff covered nicely for them.

Everything is great, friendly staff , good food, clean room love that they are pet friendly

Rey challenging WiFi and no heat —- seems like a slightly distressed property

When checking in and going to the room: no lights in bedroom worked, bad smell, mess in the toilet, old worn out bed and covers, entire room needed a total redo. Went back to desk and immediately got my money refunded(??).

Nice property, great service!

Alll except amenities

Excellent service

Although the hotel is slightly run down, everything went well from check in, to breakfast, and they even brought a heater to our room when we asked.

Probably wasn’t a bad place in the 90’s. Rooms were not cleaned that great. The room thermostat didn’t work and apparently no one else’s did either. The breakfast was also terrible. I definitely won’t be back.

Just a nice stay

Awsome

When we checked into our room it was freezing and cold air was blowing even though the thermostat indicated that the heat was on. When I went to the desk to let them know I was told that they were aware and that they couldn't get anyone out to fix it. The solution was to tell us to turn the fan off and offer extra blankets. It was miserable! Also, the area that is used for parties and receptions is in the center of the hotel. We needed to get up early and could not get to sleep because a party was going on right outside of our room. Definitely do not recommend.

It was fine, should serve lates

The breakfast was delicious and fresh each morning. The room was spacious and comfortable. My only complaints were that they did clean the room at all during my 4 day stay ( schedule said they clean on Saturday, but no one cleaned my room while I was out all day) and there was an issue with the wake up alarm going off every morning 3 times, starting at 4:56 am! I reported it 3 times, unplugged the phone, but it continued to go off from a non-working phone in the front room that could be unplugged. If they had told me it couldn’t be fixed ( which they said on the last day) I would have asked for another room. They kept saying it would be taken care of.

Check in went smoothly. Bed was comfortable. The room definitely needs a makeover. Wallpaper was peeling; furniture was nicked; upholstery was stained - the whole room looked worn.

Yea

Rebecca is always great. Room clean and quiet

Hotel was quiet. Breakfast choice was disappointing with lukewarm spicy food / SW for breakfast. Breakfast staff just stood around and didn't refill coffee pot or add hot food, etc. One of my reasons for booking was because breakfast was included and wanted to start the day without having to stop our journey for food. I was very disappointed in the breakfast. Overall the hotel was nice enough to stay there again, if the breakfast was better.

Staff was great but thr hotel, not so much. The smell reminded me of an old Vegas hotel. No smoking allowed but all you smell is old cigarette smoke and musty dank, moldy smell. My room had cigarette burns all over tge counter top in the bathroom. Tv's were really old. . Room size was great but you were almost Fraid to touch anything.

Needs improvement.

Had to be transferred to a different room because there was a thick ring of rust around the taps in the bathroom. Some of the rust easily rubbed off onto a tissue which suggested that housekeeping hadn't tried to remove the rust. Plus there were streaks up on the baseboards and we concluded the room was just dirty. The "new" room didn't have rust around the faucets but water just pooled around the place where the faucets joined the vanity and the water would just spread. The faucet had lime residue which easily came off on a thumb nail, so again the housekeeping must not feel it necessary to use scouring powder. The tub had loads of rust and there was a layer of dust under the TV. Couldn't find the hairdryer where the reception said it was located so they found one for me. It is just a tired old hotel that does not get the TLC it is in dire need of. However, the staff at reception were so helpful under the circumstances and it is a shame that the hotel itself leaves a lot to be desired.

The room had an extremely bad smell I’m not sure if it’s a cleaning solution they use or that it previously was a smoking room. The curtains outdated and the coffee pot very unclean I didn’t use it. I didn’t even undress I slept fully clothed. I didn’t know it was a pet friendly hotel. It wasn’t the carpet the floors looked beautifully installed but I felt unsafe we could tell it was an empty hotel plenty of rooms yet we were place in the last room at the end of the hall next too glass doors with slight opening between the two glass doors I definitely wouldn’t recommend I usually don’t leave reviews but I wouldn’t feel right if anyone got hurt or attacked there

This is a hotel in decay. Everything is dirty. Smells bad. Feels like staying in an abandoned place.

Room floor had sunflower seeds all over it! I give a good review as the staff was so helpful. Esp Linda at the front desk.

Leaky faucets with pink scum on bathroom floor, live flies around the coffee pot, feces on side of toilet, urine stains around toilet, floor lamp bases were rusted, ceiling and walls had water damage. I could go on. They moved me to another room but was so disgusted do you think I stayed to eat the complimentary breakfast? Showed desk clerk pictures of room and she was horrified.

Amazing as always

Room was clean, hotel is old so curtains had small holes, and we had to take a cold shower there was no hot water. the staff was nice.

Personal is very nice breakfast is very good and they don’t do the beds in the room they should take the trash out a least.

Smells like mold

Furniture needs updated, looks drab and over used, stains on drapes and walls, baseboards need replaced.

Called the desk and told them of the issues with lights and A/C- Heating, said they will send the maintenance man. The air filter in the low ceiling was so bad and not really sure any air could get through it I took photo of it. Ok now other notable things, the microwave looked like it went to war but the small room fridge was decent, the room furniture was nice but was kind back in the 70s. I can go on really but this is my rating if this Ramada ( 2 ) Oh by the way I didn't tell you I' a Travel agent and this is my review of this hotel that Wyndham Hotels puts there name on.

Neglected staff rude

Hotel was dirty and dated.

Front desk check in was very accommodating and friendly. Rooms are very out dated old dressers, tables, chairs are dirty

The bed was very comfortable and the checkin was easy and staff was very nice

Staff is always awesome. Roo. Is soacious and clean

The shower gave us little hot water and the rest was cold.

Rooms are spacious, a step back into the 80’s.

Whether i am alone or wirh my husband i feel aafe. Rhe staff is incredible

I can live with a property being outdated as long as it's kept nice and clean. This delivers! Yes, this property is stuck in the 70s but it seems to be very well kept. Remember back in the ol' days when smoking wasn't a big deal and everyone smoked in the rooms? Well, it's got that old musty smell and vibe going on. Call it, nostalgic? Although the property is very well kept for it's age and rooms are very spacious with a separate living room area which I loved... the creeps come out at night! During the day it's lovely around the property but at night, it's scarey! I strongly urge this facility to hire a security gaurd for evening shifts to walk the property and keep the riff raff away. There was a homeless person trying to get in through the back doors just waiting for someone to walk in so they could run in behind them. It felt very, very unsafe at night. The staff were friendly and professional. The room rates are decent and the breakfast was much better than I even expected. Would I stay here again? Yes, I would.

Because of all our problems the staff stated they would refund one night but have to go through Expedia to get the refund. Please call me regarding that. 928-531-6665

huh

Room was large and quiet but is getting old. The pool and spa were great. Breakfast was good but some healthier options would improve it. Staff were friendly and helpful. Location was excellent.

Room was clean and nice definitely we will come back

As I was checking in someone jumped out of one of the upper rooms, there was a giant steam cleaner in my room, stains everywhere and very bad paint jobs covering who knows what kinds of fluids. I cancelled my room for the night. The staff was very understanding. DO NOT STAY HERE, they refused a refund. Expedia tried their best. I waited a day or so to leave this review to see if I was overreacting, but after a couple of nights of sleep ( not here ), I stand by my comments and experience.

The hotel hasn’t changed since the 80s. It’s dirty, outdated, and the amenities are in poor condition.

The refrigerator wasn't cleaned.

Rooms smelled, the ac only worked in the living area. Horrible stay.

I didn’t know they had breakfast I went to a cafe that was near 5 min and they had 20$ pancakes

Staff were so very nice, efficient and professional! My stay was so lovely! I got to say the breakfast buffet was truly amazing, well made, varied. The evening menu of the 8oz steak was a huge hit! So tender,so delicious and definitely a great price! The dining room staff, including D, Kerry were extremely helpful, considerate and made my stay feel like an extended family visit- comfortable and happy. The front desk staff were also very helpful, kind! Definitely a great, safe place to stay.

Yes

Nice area safe and easy to get around, lots of dining options near by.

The staff is very casual, slow and ineffective in dealing with concerns and issues. The internet is next to impossible to operate. The room temperature is impossible to regulate appropriately. Smells moldy and damp mo

The pet area is great. Staff is so positive and accommodating. rockit gets so excited when we get to the front desk.

Very worn out. Dirty (Common areas)The water was hot towels clean the iron was broken. Returned it to front desk. The replacement leaked also broke n but did heat up enough to do the job The TV was scrambled colors Walking down the hallway a couple came out of room billowing smoke from weed Nobody around no security so they didn’t care waiting outside for my ride. A prostitute approached me and then had to explain to another guy standing around that I had no interest

Room was dirty, bathroom had poop smeared in door, bathtub spou falling out if the wall, bathtub not cleaned. Tv didnt work

El hotel puede ser viejo pero no tan descuidado como esta y la verdad no tan limpios los cuartos el primer cuarto olia feo. No nos quedaron ganas de regresar a ese hotel La verdad el staff super bien super amables ( apesar que habia problemas en el sistema por las lluvias ) pero de ahi en fuera nada nos gusto Las señoras del desayuno también super amables

Couldn't use WiFi, none of the id or passwords worked. AC very noisy, toilet wouldn't flush. I notified staff and no one fixed toilet. We were left to push and pull up floater. Bathroom had several scale damage.

There was no lock on door, semi clean, floor was dirty. Only swept what they could see. Bed sheets had stains. Felt musty/ not clean.

Staff were super friendly and helpful.

Everything was great

No hot water at 2pm. Water hot early and late.

Was nice and quiet. But I feel that there should be more hygiene if there r more then 1 person

Property was very outdated and old. Needs modernisation. Water was draining slow in bath. Had problem with hot water. Later was sorted

The positives: the AC worked well in the room and there was free breakfast. Suite style room was spacious with a small mini fridge and microwave that both worked. The negatives: There was trash piled in the hallway, multiple stains on the furniture in my room, a urine-like odor coming from the carpet, stained sheets with what looked like a blue marker, and outdated appliances/fixtures. I was told to connect to the wifi in the living room of my suite but when I was in the bedroom, the wifi didn't reach at all so I couldn't do my work. Pancake machine was not working at breakfast due to a "circuit breaker" issue. I travel to Tucson regularly for business and will not be back to this hotel.

We have stayed at this hotel several times and the rooms have no ventilation, specifically the bathrooms. So the rooms smell like mildew. I asked the front desk if we could spray or deep clean the bathroom so that we didn't have to smell the mildew and I was expecting them to spray some bleach cleaner, pinesol or something that would at least take the mildew smell away. They did the normal room cleaning only once while we were there in 5 days. Bathrooms really need some help with stronger bathroom deodorizers and cleaners. Our hotel room stunk like mildew. The carpets are disgusting and really need replacing. Our room #306 the carpeting was coming away from the wall (by the windows) and nails were sticking out. The staff at the hotel was wonderful and the restaurant staff was great as well. I really wish you would work on getting some air moving thru the bathrooms. We hung our bathing suits in the bathroom after swimming the first day and 3 days later they were still damp. We travel to Tucson 3 times per year and really love the location of the hotel, close to where we need to be. I'm really hoping to stay again if the mildew smell is taken care of. Thank you.

Special thank you to Linda Applegate and husband John Applegate. They assisted us with vehicle tires on Sunday and even offered lunch

We stayed in a King room. It was not the cleanest. My husband walked barefoot across the floor after his shower and had to clean his feet again before going to bed. The bed only had a sheet on it. We had to call for a blanket and when we got it, it had several holes in it and tears. The worst of the problems was that there were two bugs in the bed, and I had to kill them. The doors and knobs were sticky. The drapes were filthy as were the fabric chairs. The furniture was gouged and scratched and stained. Old mostly. The lobby was beautiful, and the registration lady was very sweet and helpful. The food was good. We ate dinner and breakfast in the little restaurant in the lobby.

The hotel was quite empty, yet we were on the bottom floor, with other guests directly above us. We realized this upon receiving a mistaken 5 am wake-up call that likely was meant for the room above. Being jarred awake up by this call, the room upstairs was bustling with activity so it was difficult to get back to sleep. It seems a no brained to give guests a bit of space, as long as it is available. The bar closes far before advertised, so bring your own drinks if you’d like a nightcap. They do provide a nice breakfast. Good pool.

A

They have renovated some areas but still they need to update the carpets and I had some problems with the key at the outside door, besides that it was a very nice stay

A/C not working properly, smoke detector hanging down and beeping loudly occasionally, tv would lose sound and room old and run down

Staff wouldn't even upgrade me to the room I paid for. And the room they did give me was nasty, dirty carpet, stale smoke. Very disappointed.

We had come to drop off our kid to college which seems to be the hottest weekend of the year. This hotel is very dated and in bad need of a refresh. When we walked into our room and it was just as hot inside as it was outside, it would have been nice if they turned on the A/C prior to us coming. We turned the A/C on and still no change in the room temperature, we called the front desk, and she sent a maintenance guy up Anaan. Anaan was the only saving grace, he partially fixed it but told us to change rooms. He found a nice cool room for us which was next door and bought us a fan. This room, which was just next door to the one we had, was vastly different. The old room had paint peeling off the doors, stained carpet and a very old TV. This new room was much nicer and had a smart TV. I kept the fan because the A/C was not powerful enough to keep the room cool. The hotel was not full so a little upset that we were given an old room to begin with. Since the change in the room, our access key never worked so it was very frustrating to go back down and get our access back.

Breakfast is great!! Nice swimming pool!! One thing I don't like is the Gym, it's has too much smell from laundry room.

Amazing

When we first got in the room, it smelled like someone had smoked in it. The first night, the A/C stopped working. Tucson AZ in the summer. Needless to say, it was very hot. Went to the front desk, and the person working seemed to be bothered with it. Said she would try to send maintenance, didn’t hear anything. Went to the desk in the morning, and they said they had no records of it. At some point the A/C started working again. The continental breakfast, left so much to be desired. We won’t ever be going back

Even after the 20 minutes in checking in, the room didn't have air conditioning. Pressed to make my appointment within an hour, I had to shower and get dressed. Informed the desk that I need to change rooms because of no air conditioning and requested that the room be placed Out of Order. The clerk placed me in another room with air. I was a happy camper when I came into the room with air. Wall paper is pealing off the wall in the

But was close to the event site.

Hotel was outdated and the beds were not comfortable

Needs a good update. I love the location, the arboretum… but definitely a decor and facility update.

The hotel was very dated. Water damage visible on 2nd floor. Rooms were extremely dirty/filthy. Stains. All hard surfaces needed a scrub, floors extremely dirty and sticky. Bedding was bumpy and rough.

Each room has a separate living room for entertaining guests while keeping the bedroom private

Very quiet. Enjoyed my stay. Was very comfortable

Good

Quiet, convenient. Bed not comfortable,springs poking all night

This hotel needs renovation. It feels creepy and abandoned. The carpet throughout the whole place is nothing short of disgusting. The air conditioning system needs to be replaced. We had to switch rooms 3 times due to the moldy smell or the air did not work at all. Maybe it would have been a bit different if it was winter not dead summer. The thermostat in the room had scotch tape on it to hold in place. I felt like i was in an episode on American Horror Story(Hotel). They have alot of nerve charging over $100 a night. Only positive=no deposit.

Very comfortable with easy parking, excellent breakfast

My mother was visiting from out of state and had previously stayed at this hotel. I tried to make the reservation online but received a message from Viscount saying I had to call in order to secure the reservation. Why? No explanation. I paid the entire reservation over the phone when the website said I did not have to secure any cost before the stay. In the 3 night stay - no maid service - not even an offer of towels. A hotel card is needed to access elevators - it was a luck of the draw as to which elevator would be working at any given time. The room had a living area with a tv and a sleeping area with a tv. The sleeping area tv only had 3 channels - CNN, ESPN, and an info channel. Why are the options different on televisions? No explanation. The windows shook when heavy vehicles drove by or when heavy foot traffic passed by the room. My mother was not able to get hot water from the shower - just from water entering the tub but she does not take baths. I was told I would receive an email receipt - I did not. I called the hotel to ask for one and was told they could not - I would have to contact Exedia. Well, I made the reservation through Hotels.com an then had to pay directly through the hotel in order to get the reservation. What a mess. After all of this my mother said she would still try this hotel again in the future. I would not.

The bed and pillows are amazing and the staff is accommodating the only down fall is they had a generator break and most rooms without ac and hot in rooms

The best is the breakfast, have a pool, but the wifi or cell signal are extremly low, and the AC its not working as expecte, you have to do something with that, we always stays there but we are thiniking in make a change, thats part of what we are expecting in a hotel.

The carpet in a lot of the rooms are older and have the rooms smelling moldy, especially the 3 floor

Hotel room bathroom was not clean, toilet was very dirty, floor had hair. No remote control for tv’s in room.

The air conditioner wasn’t working.

Internet didn’t work. No hot water one night. Won’t be back.

I just feel like the week that I spent here was not worth the money the tv didn’t work the WiFi didn’t work and in general just needs a lot of work done…

Ac was out in our room. Was a know problem and many guests were at counter at 12–1 am. We were all given rooms with no ac. Tv did not work. Internet did not work.

Staff is always amazing. Rooms need updates.

Nice and close to shopping.

The staff is friendly and make you feel welcome. The hotel has some renovations but it still needs a lit bit more.

Nice stay

The hotel is very dated but we kind of enjoyed it. It's got a nostalgic 70s/80s vibe and it's easy to imagine that when it first opened it was probably a very nice hotel. We got one of the renovated rooms abdit was nice enough. Although the renovations are years old. The bed was a little. Unstable but comfortable. The char and the lamp both had a lean to them. But everything was clean. And the breakfast was on EOF the most decent free breakfasts I've had at a hotel. It's not perfect by any means, but the price was right and we were happy with what we got for our money.

This hotel was reasonably priced, had spacious rooms, good staff, good breakfast, and was clean and convenient. Overall, great for my family.

Beautiful inside and out. Bed is super comfortable has all the amenities u need. The hotel has an old smell and definitely needs to be updated, my tv and lights in room didn’t work. But overall good

Always stayed there when in grad school, always pleasant stay

Staff was great , the room was haot no air had a fan brought up but even then it was so hot slept for an hour anger I took a shower but it was just awful night .

The price was fair. The pool wasn't cleaned. The furniture is out dated and had chips and tears.The bed was very uncomfortable and hard. There was a lump on one side of the bed. There wasn't enough tv stations to watch. The staff was very friendly. I like how big the suite was lots of room.The room was always cold and loved how the refrigerator worked kept things cold.

My favorite hotel every time I come to Tucson!!

Too old

Great breakfast.

The shape of the hotel was poor! It's clear that maintenance has gone down hill over the last year. We've stayed here several times and although it's dated never experienced this before. Smelled like mildew and there was obviously a water leak recently that wasn't properly taken care of. Won't stay there again!

Every piece of furniture in my room needs to be changed. There’s holes and stains everywhere. Room- #137

Kid friendly, I've brought my grandkids several times.

The bedroom was well distanced from the living area with the bathroom and fridge and coffee area I between them . Very spacious for a family of 4

Nice architecture. Good breakfast.

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I always chose this hotel for its price-location-quality ratio. But the facilities are extremely poorly maintained, and the entire hotel smells old and damp. I don't think I'll stay at this hotel again.

The staff was very helpful and professional

The room was not up to my standards. Bathroom stool didn’t work right. The neighbor next door had a dog that barked and wined. Work me up two mornings. The breakfast was not at all appetizing or appealing.

My first room the tv did not work. My second room smelled like cigarettes

Great service and nice comfy room

Great service from the whole staff

My family and I did not enjoy our latest stay at Ramada by Wyndham Viscount Suites. The biggest reason was the AC never worked and so we opened window but was too noisy outside. Sleepless night.The pool was also very dirty. Luckily we only stayed one day. The positive about our stay was the breakfast was very good and decent gym.

The stay at the Days Inn was average. I am not a fan of the metal bed frames, but slept about normal. The folks around me were up all hours of the night -- very disappointing.

I liked the fountains and lights in the center of hotel but hotel room was hot and ac wasn't working wel. Canceled and left early

We love this place

This property had look like people coming from jail in there, and the beds are disgusting. There is hair in the beds and there were cigarette stains on the counter.

Great clean place

Suggest refreshing the facilities

The property is outdated. Unclean property in the common areas as well as in the rooms. TV did not work, service person came in to switch the one from the living room to the bedroom.

I had a great experience there. I would stay there again.

The breakfast was great. Staff was very friend. Room was okay they do need an upgrade. Overall stay was nice.

For the price there was no charging ports. The location of the electrical wall outlets were in a bad location to charge your devices. We've stayed at lower priced hotels that had several charging stations. Made it difficult to keep your phone close while charging.

Breakfast was good. Rooms are kinda old, dated, and meh... A/C didn't work in my room. Had to move. A/C didn't work in 2nd room. Had to move AGAIN! Finally they put me in this massive suite where the A/C was working! Hotel needs massive overhaul.

Great

The room was very nice. The breakfast had a good selection but my niece and I both thought the eggs and the ham tasted a little strange. Both the pool and hot tub were very nice and enjoyed by my niece.

I got to my room & it was clean to the first sight. I went into the bathroom & a picture had fallen with broken glass covering the floor. I walked it & informed her that it was laying on the floor & there was broken glass covering the floor. I thought she called to have someone clean it up but no one arrived. On the 3rd night, I woke up at 12:45 AM with the feeling of something crawling on me. I pulled back the sheets & fount bed bugs!!! I grabbed one & brought it up to the front desk. Showed the man working & all he could do for me was make me change rooms. Not very concerned & emotionless about the situation. If it wasn't so late/early I would have left or slept in my car. Upon check-out I mentioned the bedbug situation again& got little to no concern or apology from the staff. I'm very disappointed & disgusted. I shouldn't have had to pay for my stay. I feel they need customer service training.

Friendly customer service. Bathrooms need remodeling. Clean overall. Very very secure with doors locked and security in hand

It was quite, rooms are sound proof from the outside

Was the dirties and stinky hotel I ever seen. Will not recommend to anybody

Always have a great experience at this hotel, breakfast is great, service is great, staff are very helpful. Will definitely continue to stay here , highly recommended.

Broken toilet had to call them multiple times to get them to fix it. Had really loud noises through the night making it hard to sleep. The sheets were like sand paper.

not working could not call fro t deak had to go down there 1times finally asked for different room ! One tv worked other one did not ! Had no iorning board hey brpught one that was practically broken and had rings of paint on it from qhere paint cans were set on it

Love the staff especially Linda from front desk was wonderful. Met our requests and was very kind. Wished the hotel was in better shape/condition. A lot of sheets and curtains had prior stains. Random people hanging around the parking lot. Thin walls but love the layout of living room that separates from the bedroom. Pool not bad.

It was a very awesome experience at first it was rough we arrived toilet clogged but when we addressed this they did not hesitate and upgraded us my family had an amazing experience we definitely will be back and the free breakfast was amazing

The room was ok but the fridge was not working properly and the carpet was dirty. The sink in restroom was dripping water. Overall, it was quite and nice to stay in this hotel but little things need to be fixed and it will be perfect.

We love their free breakfast. The premier room is better than the deluxe in terms of furnishings and cleanliness. The blackout curtains didn't completely close and the morning sun woke us up earlier than desired. The bed is comfortable, as are the pillows.

If you stay here, go to Crave espresso bar down the street! DELISH. Now on to the things that made it less than ideal. I walked into my room and flipped the switch. Immediately, the light didn't work, so I had to physically turn on the light. Not the end of the world, but when we are talking about hotels we are talking about convenience and creature comforts so I think it's important to mention. A further two switches didn't function, which was frustrating, and the bathroom ceiling bulb flickered in a way reminscent of Hostel. The bedroom was comfortable and allowed in a lot of natural light, and it came with a large standard flat screen television. However, the television could only be turned on with a remote and when I reported it to the front desk, the agent wrote it down and said she'd tell maintenance. It was never rectified. This last thing is just for someone who lives with food restrictions. Most continental breakfasts don't have a fraction of what Viscount Suites provides. They should be applauded for the service and options. But there was cheese in everything, and no non dairy milk option for coffee. Most folks won't care, but it definitely put a damper on my experience.

Everything was quite fine, except for the internet connectio, it was unavailable at all, I talked to the staff and they told that was normal, so no good place to stay if you need wifi.

Not very clean and aesthetically pleasurable