Hyatt Place Tucson Airport

I forgot an item in my hotel room and the staff at Hyatt Tucson was amazing and called me so I could retrieve my item! Absolutely fantastic customer service!!!!

Exceptional

The hotel is a nice building, but very poorly maintained. There are stains all over the chairs in the breakfast eating area. There were signs of damage all over the place in the rooms and in the open areas. I had problems with the shower, not draining and with one of the lights and they’re not working. I told the front desk about it and they made a note for Maintenance to take care of it, I watched them write it down. But Maintenance did not do anything about it that night. I had to remind the front desk again in the next morning and then Maintenance finally did something about it. The front desk staff were very nice and helpful. But the ownership clearly does not care about taking care of the building.

Close to FSI No lighted sign for arrival!! Recently rebranded and nowhere near Hyatt standard

The hotel photo looks nothing like the real building. The hotel needs to reflect the real building.

Easy access and easy check in There wasn’t anything to not like

I love that the place was 5 mn away from the airport. The staff was courteous and very helpful. The breakfast was great especially when you have to fly and will be subject to airport food (fresh fruits, eggs, sausage, cereals, freshly pressed juice etc). The room was great spacious and large enough for two friends with différents sleep patterns. I love that there was a nice sitting area with a comfy couch separated from the rest of the bedroom by a beautiful screen. The air conditioning system was very loud. It did bother me (I am a light sleeper) but it did not bother my friend (heavy sleeper)

Very good

The breakfasts. The hallways smell like mildew, the property is not like the other Hyatts seems like a previous hotel. Our room 421 had black mold in the bathroom. We spoke to the attendant Daniela and was told I’d get a refund, they told booking they couldn’t come to an agreement and only got $21.69 from booking…

Comfortable sectional sofa and beds. The little kitchenette was handy. Staff were very helpful to allow me to keep my same room throughout my stay. It was a little crazy since it was college graduation weekend. Bathroom needs an update, but it was clean. A comfort height toilet would be nice.

Exceptional

Not clean at all and unhelpful staff

The staff was great. Pillows

N/A Scheduled late at night Arrived late to find out the hot water had been out for a few days with unknown time of repairs. Would have been nice to know when it let me schedule it. Would have scheduled somewhere else as I did. Got to bed at 2:00 AM somewhere elde

The weekend was 92 degress, The pool was closed due to not meeting the inspection, We were disappointed it was hot and wanted to jump in the swimming pool. All was good except there was no towels in our room, and the Ice machine was broken in our floor we had to come down to the main lobby to ask for ice,

Air conditioner makes lots of noise even I set to 75 degrees.

Swimming pool closed, no bar, no restaurant. 2. No hot water

The hot water heater wasn’t working on the property so cold showers and the pool was closed for maintenance. Mildew on the bathroom walls and ceiling.

Very pleasant stay! The staff were super nice and the breakfast was very good. Definitely will stay there again….

Outdated. Fitness center was a joke.

Everything. There was no soaps in the shower

The worst hyatt

The lobby was clean as well as the breakfast facility. My refrigerator in my room did not work, there was dead cockroaches, which I took pictures of in my room, light fixtures, falling apart from the ceiling, the shower was filthy as in the showerhead with lime scale buildup, the pillow case on one of the pillows was stained.

Nothing Everything is broken My son was excited to swim. Swimming pool was closed Ice machines were broken in all floors. For ice we need to ask front desk Carpet was extremely dirty Bath tub was wabling No soap was provided Sofa bed was very uncomfortable I can write100 more but I do not have time Public bathroom does not have papers

Passable

Terrible room ..not clean and beat up...Airport shuttle was efficient breakfast , not too fresh

great

Room was cold Front desk when we checked in didn’t greet very well. Remote to tv couldn’t close right for batteries, it was off when we went in room

Room was cold Front desk when we checked in didn’t greet very well. Remote to tv couldn’t close right for batteries, it was off when we went in room

Exceptional

Our stay was good. Room was clean and everything worked. Front desk was helpful when checking in but lacking when checking out.

Great

Very poor

Stay was quiet and comfortable.

Stay was quiet and comfortable.

Exceptional

Very quiet Very comfortable and spacious

Very quiet Very comfortable and spacious

We had two spiders in our bed sheets that might have been clean. They were stained the place just could’ve been cleaner. I couldn’t tell if the sheets were actually dirty or just extremely stained but both beds.

The hotel was alright. The only problem I had was a slow draining tub but I worked through it. Besides that everything else was great

The staff was very nice. The rooms were very clean .,!kids enjoyed the pool, just wished it was heated, a bit cold , kids still had a good time

The location was great and breakfast was good. It’s very dirty. The carpeting, couch, walls were filthy in the room and the windows around the facility and the pool area were dirty. It’s very run down looking inside and out.

They need to keep clean sheets and a extras.to change. The accommodations change last minute and the staff was very un professional.

Not what I expected from a Hyatt. When you think of a Hyatt you expect more; clean, nicer amenities, and a more classy feel. Not sure if I would stay at this particular Hyatt again.

Shower had hair clog and empty beer cans in the fridge. Vanity not wiped down.

The entrance and the first floor was very deceiving... it would make one think the rooms were fabulous ... they were not! The restaurant and staff were fabulous! The rooms were very dated and smelled... the bathrooms were Plumbed with a rubber hose under the sink and it appeared there was possible mold under the rim of the sink. The towels were hung on a shelf at the end or the tub... if I hadn't removed every one before my shower they would have been soaked... the air didn't work and the refrigerator froze everything and the dial was broke off so it couldn't be adjusted... it was quite clear that everything is in very bad shape and jus cobbled together to be used... the microwave- no plate to heat on and was very very old, the refrigerator- dial broke to regulate temp... the lamps - all loose switches and clearly had shorts in the Plugs as they flickered when touched...the beds- had wood frames that were longer than the mattress covered by a bed skirt that was way too big and laid along the floor, the bruises left on our shins from smashing into the wood sticking out are many.... the carpet - filthy to say the least! Furniture- very uncomfortable and dirty! The air- had To be repaired by maintenance at 9 pm... EVERYTHING CLEARLY NEEDS REPLACING AND CLEANING!

The room was horrible I checked out at 4:30am

The pool was not heated and the ice machine was down. Would not revisit.

Check in young lady was very kind. The hotel is run down, everything is broken. Rooms are old and gross. Comfortable bed and great working ac

Good large clean room, friendly staff and lovely breakfast. Can see signs that hotel is going through some improvements but no disruption from that at all and a well priced stay that really did us a good turn. Thanks! I’d definitely come again

I would not recommend this hotel to anyone . The lights flickered as we tried to rest . Bathroom was small . The tv only had a few channels. The staff never came to clean our room . This property is very outdated . The tv only had a few channels . Lights flickered in and out . The staff never came er came to clean our room . The hotel charged a fee just to get the keys. When I was told that everything was already included.

Close to airport. Breakfast stopped at 9:00 am. Should be 10:00.

Poorly managed.

I had to take a shower with coldwater. The hot water never was never hot or warm.

No microwave. Very little tv channels

I’ve previously stayed there before multiple times but it’s been a little bit of time. It used to be enjoyable You can tell that the property is under a new ownership. They’ve cut corners everywhere. It is no longer what it used to be. No amenities. As soon as we checked in we needed to call maintenance because the toilet didn’t work no washcloths no soap in the room to wash our hands. The Tv didn’t work properly. You name it, where there could be corners cut there were. There were no ice machines to speak up. I had to go to the front desk to ask for ice in bags. I get it. It’s cheap, but don’t waste your money.

I booked this particular hotel because of the close proximity to the airport and the hotel shuttle. I followed the instructions of booking the shuttle one day before I had to fly out of the airport. The morning of, there was no one working at the front desk and the shuttle driver said he was unable to take me to the airport. Myself and several other guests each had to pay for a Lyft ride to the airport. Unsatisfactory. I will NEVER stay at the hotel again.

The property was a little dated in comparison to the updated hyatts I’ve stayed at, however still clean and great menus for the complimentary breakfast in fact the best I’ve had from any. Awesome stay and I’d do it again.

Room very big and comfortable

The rooms were decent and the breakfast was good. The hotel is a bit outdated for the cost, but overall it was a comfortable stay.

Clean room and the staff was amazing

m

The bed was super hard, the fridge was missing.

Yes

Front desk was not being worked during time I checked in and when I was trying to check out to make it to my flight. I ended up leaving without a receipt. I believe a hotel should always have someone working the front desk or at a minimum if the person working the front desk needs to head out somewhere, a buzzer would help not have people staking up in a line waiting for service.

This location is not a real Hyatt. They bought the building and put a banner with the name over the original name. Not bad, but they did not bother to renovate before doing so. Breakfast was fine every morning. All of the lady staff front desk staff were friendly and helpful.

It was ok, definitely felt like one of the less cared for Hyatt Places I've stayed.

bathroom light did not work, toilet did not flush, tv did not work, but i liked the room itself alot it was very spacious and comfortable bed

wet carpet, odor, no tv remote, dismissive of complaints. Need i elaborate?

Mold. No soaps. No toothpaste in the lobby or vending machines.

Staff were the only good thing

Very peacful surroundings

Location was perfect. Lobby was presentable. Good parking Housekeeping was not very attentive. Stains on pillows and curtains. Hair was found in drain.

Staff were nice! The door for the closet was broken! No hair dryer and iron for our clothes and the elevator smell like weed!

Expected more from a Hyatt property.

Clean room, shower

All the staff was very friendly.Veronica was very helpful. The breakfast was delicious. We plan on returning back soon and hope to get the same room (#125).Thank you all for making our stay feel comfortable and at home.

Great stay. Place seems a little run down.

Nothing but problems

The representatives were amazing. But the breakfast was very minimal and cleanliness could be improved

Nothing Fridge was broken, bed was dirty, tv had no signal, phone did not work, no hot water, no soaps, staff was rude

The tops for shampoo and body wash bottles were both broken.

Location was convenient Room was dirty. The shower was hard water. There wasn’t enough towels. The room smelled. the beds were hard. The carpet felt sticky. People running up and down the hall late at night.

Clean and quiet. Close to the airport.

Remote control missing (Staff member had to bring one to the room). Toilet leaking. Soap/Shampoo/Conditioner dispenser on side of tub as it was not attached to the wall. But residue remained on wall and had not been properly removed. Ice machine out of order on our floor. Thankfully staff was friendly but room was dated and in property overall in need of a remodel.

Everything was great except there was no hot water.

Clean, quiet, and comfortable.

The breakfast was great - we were booked the wrong room and the staff moved us to a new room the next morning - quick and easy

Yes

Staff

N/A

Staff support was lacking, no water pressure in my room both nights of my stay! Booked through hotels.com had them reach out to the hotel not once but twice, they refused to respond back! Had 2 emails also sent, still no response! Awful place to stay management doesn’t care about customers!

Under the pull out couch was visibly dirty, the sheets were dirty as if something had spilled down onto them from the couch. The toilet backed up on us and when I let the front desk know nothing was done about it. Rooms lost power, water pressure. Not one person came up and checked it so we had to go downstairs to use the bathroom. We will not be staying at any Hyatt ever again that was ridiculous.

Yes

This is not an Hyatt hotel! There needs to be more work to improve the overall look of the hotel.

We are a family of 5 that traveled across the country. This was a pit stop before moving on to the next leg of our trip. The place was clean and quiet. Breakfast was regular hotel food, such as powdered eggs and sausage.

This hotel is a bit of a disappointment. The business center pictured on site simply doesn't exist. Fixtures in the hotel are starting to show signs of wear. Good breakfast, though.

The hotel is smaller but it is quiet and clean. Super close to the airport approx 3 minutes. I didn't have a chance to have breakfast.

I think the hotel needs an upgrade. Staff were nice, but for a "Hyatt" kind of hotel, do not put your expectations too high.

Room clean staff is friendly Nice and quiet hotel.

Clean room

The breakfast was perfect for what was needed. The staff upon check-in was perfect. The room was just what the doctor ordered...and not an airplane was stirring throughout the night...at least I couldn't hear one.

Did not eat

Good

Our first room’s vanity light didn’t work. We were given another room - in this one, one of the floor lamps didn’t work. The faucet had mineral deposits. The shower didn’t drain fast enough, so ended up showering with water up to my ankles. Lot’s of other details.. the room felt neglected.

Excelent service

Good staff

Nice experience

Very good price and excellent free breakfast!! Will definitely stay there again!

Breakfast was good.

Very fast check in. The staff very friendly and helpful

The bathroom needed some TLC. It appeared to have some needed maintenance done to the door frame and the door got stuck, and the body wash was out, shampoo and conditioner were close. Overall, quiet and close to where we needed to be, but the housekeepers need to be more diligent refilling stuff.

The only thing that was bad was the mini fridge did not work

Flooded restroom...

Yes

Clean room excellent costumer service good location close to airport

Clean room. Comfortable. Friendly.

a/c did not work in the room also water kept coming and going. low water pressure. also took 10 minutes to flush the toilet.

Thank you so much for making my night comfortable and stress free!

Room was in a good condition. There was no staff at the lobby when I arrived but check-in was fast.

The lobby looks nothing like the pictures, it is much smaller and the ceiling is low. However, the room was clean and comfortable.

The bathroom was not properly clean and olso running water all the time. They did not clean the room every day. The service was very good and the food too.

Room was nice . Tv system was strange - both digital and analog - some analog channels were too fuzzy to see. Never saw that in all my work motel travels.

Needed more options for breakfast and the lids were very hot.

Good location and accessible getting back on interstate

Room is spacious and the bed as very comfortable.

The staff was great but the king size bed sucked the shower head was horrible an the breakfast looked like the homeless made it!

The rooms were spread out between two buildings and the buildings had no wayfinders to get to your room… the room was fine… I guess… the best thing about the room was the bed sheets. You could have breakfast but you had to wait until 7 am when the restaurant opened across the parking lot. And lastly I didn’t care for the way I couldn’t speak with anyone face to face… any communication was literally through a text message…. Not cool.

For being a Hyatt water was very low, refrigerator was not working properly, soap dispenser was broken. When we arrive to check in NOBODY WAS AROUND, we had to wait in the lobby for like 25 minutes before someone showed up.

I did not see a shuttle, but I did not ask for one. The room was not fully clean. There were wrappers on the bathroom floor and the closet door would not open and close properly. The staff were not horrible, but they were not friendly. I did have really good parking.

No wash in dispenser in shower, used towel back of bathroom door, no washcloths and additional sink barely had running water because of corrosion. Would not recommend this hotel.

nice roomy rooms, close to airport yet quiet

Working properly. Breakfast was not good , boiled eggs were very hard, and they had a bad smell to it. My father got a very bad stomach ache after eating the breaskfast.

The property needs a lot of maintenance from the shower, which was kind of spongy feel to it meaning you didn’t feel like your balance was well in the shower the shower the bathroom door would not close unless you slammed it and pushed it shut. It was sticking very hard to open and close the first room that they checked us into actually had a leak and we had to change rooms And then the they also had a leak downstairs around the kitchen area and the overall hours was was inconvenient. They close breakfast by 9 AM which on the weekend doesn’t make sense other other hotels do not do this and also they were quite limited in their breakfast selection. What they did have was bland not very tasty. Other than the salsa. Salsa was good. In addition, the staff was not very friendly. They were seem like they were very rushed. Not very helpful when I said something about the breakfast hours their attitude was hey well you know should I continue to check you in or like you’re gonna go somewhere else so I thought that was very poor professionalism.

Great stay!!

Staff is friendly, parking is super easy room was clean so no problems at all

The condition of this property is extremely poor. Everything from the entry, elevators, hallways were dark and honestly creepy vibe with extremely bad lighting. Inside the room, every piece of furniture was scratched or stained. The sink was broken, the shower was a terribly damaged and inside the old tub/shower with even the soap dispensers were ripped off the wall, broken and just left there. Overall the vibe is dirty, dark and a bit creepy feeling. I have stayed at a lot of Hyatt Places and never once had this problem. I know they recently switched back from a a different brand in this case but they should not be renting rooms in this condition until the property is brought up to the expected standards of a Hyatt Place. Truly disappointed!

Trash all over the parking lot. Food tasted like it came from an Army rations supply DO NOT STAY THERE! The worst of the worst

Just a few things in the room were expected but not there.First of all, we had no cable and our telephone did not work. Also, the Hotel map and do not disturb sign. We were able to check in after midnight with no hassle and the free hot breakfast was nice. We did not have time to visit the pool or enjoy a cocktail but will be back and will definitely stay at this property again. We definitely recommend this hotel and only gave the 4 stars because we could have used the hotel nap and telephone upon arrival. We also look forward to chillin in the room and watching tv but we had no cable. But, overall, the hotel was clean, staff was pleasant and we enjoyed our visit. It was a nice hotel with no hassle so that was very worth it.

Great place and great deal.

The elevator did break down on my second day but it didnt hurt me to walk the stairs.

No hand soap in the restroom parking is $58 and vale is $69 at check out you get hit with 4 different destination fees that will equal to about $100 extra per night and to top it off no room service they do not show up to clean the room

It was clean

.

Would recomed and use again.

A room remodel isn’t going to fix it. Also there was no microwave so if you want to warm something up they expect you to go downstairs to the lobby to use the one and only public microwave. For Hyatt to put their name on this property is shameful. NEVER ANOTHER HYATT PLACE.

Nos dieron un cuarto sucio. Con la cama destendida, las toallas sucias. Tazas y vasos usados.

This property is not living up to the Hyatt standards

The property is conveniently located 5 minutes from the airport. I was disappointed at check-in there was a sign saying the employees would be back shortly. I waited 5 minutes and then finally walked around to the back side of the check-in desk. There was a darkened room with tables and chairs. I called out no one answered then I looked over and there was a lady sleeping on one of the tables. I called out two more times and she finally woke up and said she had a headache. I told her I wanted to check in and she did so. I feel bad giving this review but the owners really need to know what is happening with their employees and they need to retrain these employees to be more customer service oriented.

Everyone was very friendly and accommodating.

The staff was so helpful and friendly!

We had a delay of one day in our trip. Which pushed back our arrivals at 3 different hotels, in 3 different cities, along the way. The other two hotels were happy to change our scheduled night(s) without any fee or penalty. Hyatt Place at Tucson Airport was the only hotel that refused us, and we ended up paying for a night we didn’t even stay there 😡!! I ended up throwing away $130 because our car broke down.

I’m staff was amazing and she made the check in process so easy

Very convenient for airport but not much else. Hotel recently rebranded at Hyatt and the facility is not quite up to Hyatt Place standards. Breakfast included hot food that was adequate but not great. Muffin had visible green mold spot. Only one luggage cart available during stay made check out difficult.

Some mold on the ceiling in our bathroom as well as a slow draining shower and broken ice machine on our floor

The staff was friendly and helpful from receptionist to cleaning staff, all were respectful and polite.

Need a update

The breakfas delicious

.

Hotel not worthy of the Hyatt name. Elevators out of service, controls for TVs didn’t work ,understaffed

Loved my stay

Just average. But it's a good price.

Fast check in, quiet, friendly staff, complimentary breakfast, clean

The property, the staff, and breakfast was all good. The room was in good condition also, but the beds were not very comfortable.

Nice staff

Quick and easy check in however the room was dirty and bathroom was not clean and stains on toilet

Recently branded with the Hyatt name, but still needs to be brought up to those standards. Overall great stay, just some minor details, and some things need to be repaired.

Great!

hide a bed was old and dirty, everything was aged

The bathrooms need to really be updated only thing i liked was the staff & beds thats really it breakfast was not good tasted old.

Our stay was wonderful, very clean, very nice staff, good breakfast. Also the pool was nice and cleaned and heated for comfort. We went with the family for fathers day and had a great time!

Sand in water can’t brush teeth with water or shower with out get sand on you should be closed down. Don’t offer u bottle water to rinse will be call corporate office tub was dirty full of hair and sand bed had stains on it.

We really enjoyed our stay here. The staff was very helpful and courteous. I would love to stay here again.

Good stay for the price

Staff were great. Room was filthy. Hairs in the bathroom, bed pillows etc

As soon as I got into the room, there was a stench from the carpet cleaning. There needs to be a way or an upgrade to open those windows to get some airflow in the there.

A lot of space and very clean

We always stay here when we fly out of Tucson. Friendly staff.

Nice

But the breakfast was sad i and my family where excepting to was waffles to eat but didn't see a waffle maker.

Very outdated, extremely loud air conditioner

The staff was amazing helping us through extending our stay over and over again due to circumstances outside of our control. Every single staff member we talked to did an wonderful job taking care of us for our whole stay.

Air conditioner fan was extremely noisy

I really enjoyed our stay , I would like to stay here again next time we are in Tucson.

Close to the airport!

When checking in noone as at property. Waited for 15 minutes for someone to show up at front desk. Learned that the front desk person was running a shuttle. Not fair to employees or customers

For what we paid this was outstanding!!!

The Hotel seemed old. The room was a nice size for a large family but when we asked for an extra pillow, they didn't have one available so one of our kids didn't have a pillow. In addition, they only had one luggage cart in which was in use when we arrived and no where to be found early in the morning when we left. It was very close to the airport and the complimentary shuttle service was great. Overall it met our needs but wasn't not very high quality or great service.

Breakfast was TERRIBLE.

Nice property, and the housekeeper lead was super helpful and sweet

The staff was very nice and helpful. We got there early and they accommodated us.

great staff

The room was nice and very clean. The bathroom was very small. Tub was awkward.It was very weak in the center kinda like it was good collapse.Other than that it was comfortable. I would stay there again.Staff was very friendly.

Great location close to the airport. Clean with friendly staff. Some upgrades are needed including new carpet in some areas but overall a nice place. Good continental breakfast!

Room was clean but the tv would not work.

Fast check-in friendly and professional staff.

Staff were super friendly and very helpful. I definitely recommend this hotel and will stay here again next time I am in town.

Great stay

That there was a roach in my room under the sofa bed

Loud area.

Th staff was very friendly.

Just w

I hardly ever do reviews but this time I am so disappointed that I am. The fridge in our room when we opened it, it smelled extremely bad. The sofa bed was stained and we had trouble with the water in the shower. I will not be staying in this hotel ever again.

Very clean and quiet

Old TV, poor tv signal, broken mini-fridge, old furniture, paint scuffs and very dirty carpet.

Excellent

Muy buena ubicación, limpio y agradable

Cockroach in the hallway. Pool was very dirty.

The bed was very comfortable and slept through the night. The faucet from the bathtub drip and the television channels did not work properly.

The A/C unit is defective and made noises all night every minute and I was not able to get even 1 hour of sleep.

.

The room had a strong unpleasant odor, and the blankets were dirty. I wouldn’t recommend this place to anyone—it was the worst hotel experience I’ve ever had. That said, the receptionist was very friendly. I spent no more than three minutes in the room before asking to cancel my reservation, which they agreed to. Unfortunately, I still haven’t received my refund.

None of the ice machines worked but the front desk was nice enough to give me some for my drink. I was there for a week and in two rooms. Fridge in first room was barely cold, despite being turned to high. Second room was a bit better. The bedside table electric plug in devise did not work in the first room. There are no on site laundry facilities. I was told I could go to the hotel next door, but they only had two sets of washers and dryers. One dryer did not work and some women with large baskets of laundry were using both machines. I ended up going to a laundry mat.

And we were there for 3 days and no maid service and was never informed if they worked a certain schedule.

Breakfast was underwhelming (I don’t expect gourmet but it was lacking options). Best part was lady who checked us in helped us get some milk for our baby. It seemed like she was the only person working (6pm) and was helping other rooms, she seemed overwhelmed but was very helpful.

I liked but they need bathroom improvement

didn’t clean rooms.

The bathroom was small, run down and dirty. The shuttle was convenient and the breakfast was great. It was good for the night we needed after a long, late flight but we wouldn’t spend any longer length of time here.

In the morning there was no wake-up call that I had requested the night before so I was running a bit late. When I went down to checkout there was no one at the front desk nor in the office. Was able to find one employee after a twenty minute wait and search who was preparing morning breakfast. She graciously came out to checkout numerous people who were waiting. She also had no idea where the shuttle driver was. Fortunately, an individual walked in and she tasked him with driving the shuttle to the airport. Again, while I made it to the airport in plenty of time another hotel guest had to run to catch her plane. I expected more from a Hyatt affiliated hotel and certainly paid a premium price for a substandard experience.

Hotel needs an upgrade. Room was spacious but it is outdated and you really have to works hard to stand still ok in the wobbly bath tub. Ok for the price but little disappointed

My concerns is poor management and wrong information

Everything was great 👍

This is a privately owned hotel and you can tell. Breakfast was scarce, oatmeal was in a crock pot, the 2 breakfast items were in foil pans with aluminum foil on top, there is NOT an on site restaurant or bar, no ice machines(you have to go to the lobby and they fill your cup/bucket for you), if traveling with a family no pack n play, no carts for your luggage, bathroom ceiling had mold, no plug in bathtub to give littles a bath. We got food and wanted to warm it up but we were told we couldn’t use the microwave in the lobby and had to go to a gas station down the road to find a microwave. Sheets were very itchy, pillows and down comforters had lots of feathers and would find that it was poking you in your sleep. The 10 channels that they have include no channels for kids and are very basic. There was some black residue that came out of the tub, we asked for someone to come clean it and they never did so we had to buy a cleaning product to make sure it was safe for our family to use. The only benefit was the heated pool since we visited in March, not sure if they turn it off in the summer but I can’t imagine it would be refreshing during the hot months. I would rate this stay 0/10 and definitely wasn’t what I was expecting when staying at a Hyatt.

Stay was okay, but I had a family emergency and couldn’t stay the second night. I asked for a refund by with credit to hotels.com account or back to my card, and was denied

Too many people walking thru the parking lot late at night who weren’t staying at the hotel.

Good night

Unknown hair on bathroom floor—cleanliness. Ice machine 2nd floor not working. Room at 75 degrees when a reservation was made—too hot.

The young man that checked us in was very good

Overall, the property is fine, but felt heavily used and could use some paint and upgrades.

Food service okay. Shower head scaly poor water flow. Beds not too comfortable and pillows too soft.

The staff was very nice but the rooms were awful.

Meh…it was obvious that property was recently purchased. Hoping for done updates. Room wasn’t bad. Breakfast was edible. Juice pitcher for salsa available. Gotta love that.

Could not sleep awful noise all night & had early flight

Dated with peeling paint. No microwave. When cleaning the room, only one of 2 beds were cleaned.