Extended Stay America Suites Los Angeles Torrance Harborgate

Terrible was not clean

There were communication issues on this day but front desk young man, handled it like a pro. I would be overwhelmed with the issues they faced on this busy Valentine's weekend but he did exceptionally well. Very impressed with his professionalism. Thank you for your hard work

The hotel is nice however the manager mixed up my booking and didn’t realize I extended my stay. Unorganized staff.

The women Vicki st front desk . I was doubles charged explained she got matter resolved most helpful

Superb

Very good

Not impressed

Exceptional

The kitchen was filthy, the bed had a burn hole in it. It was overall a terrible experience to the point I slept in my car.

Exceptional

The room was clean, the bed was comfortable. Plenty of parking.

Parking

The hotel in General was good, and the staff was also very good. The location was also somehow good. The room was clean enough and tidy, although not as expected. In general, it was not bad; however, it was not as expected. I mainly chose the hotel because of Breakfast, but the hotel has only a few muffins and hot water, which is far from being called a breakfast. This completely disappointed my family and me. It was very hard to get drinking water.

Very good

The “breakfast” can’t even be called breakfast — it was basically just coffee and a muffin, which was almost never available. A horrible experience from beginning to end. Zero stars. There was absolutely nothing positive about this stay.

Tub didn't drain, carpet was tattered, loud fight in the middle of the night. This place seems to be an apartment complex with issues.

Beds and staff where good and good prices The outside folks hanging out trash all over the trash area and on floor

The staff Very ghetto

Exceptional

They dont clean the rooms till after 14 days which includes no sweeping or mopping . Staff is very rude , they run out of toilet paper. NEVER have clean sheets/blankets to give overall it’s not worth paying to stay in a room with out cleaning services.

Your

They don’t give you mops to clean and the don’t clean your room until 14 days of you being there and if you use there towels they on the floor they will charge you $15 bucks for each one and then after you find out they charge for each towel after you asked for a mop then they will give you a towel to clean the floor the front desk do not communicate properly with the guess

Room wasn’t clean

Close to Walmart and food Cleanliness sheets were dirty and chairs dirty and sticky

Exceptional

Couldnt even check in

Couldnt even check in

The hotel doesn’t have amenities, doesn’t offer breakfast, elevator was not operable, constant chaos at the front desk, and the room smelled like smoke & there weren’t enough towels.

Elevator kept breaking down and key cards had to be reset every couple of days for some reason so had many trips to front desk to reset room key cards. Staff friendly and helpful but some things just didn’t work well. Bargain price for longer term stays.

Exceptional

Exceptional

Staff was very friendly and the room and parking lot were safe and clean.

You get what you pay for. It was what we needed. A place to lay our heads

Breakfast only included things like muffin, and even those were already gone. The hotel smelled bad and the furniture was very old. There was no shampoo or body wash in the bathroom, only soap. I would never stay here again.

I also asked for the room to be cleaned, but nothing was done after my request, which made the experience even more frustrating. In addition, the breakfast included with the booking was misleading. It was not clearly specified that it was only a “grab-and-go” breakfast instead of a regular breakfast option. For the price paid, I expected much better service, cleanliness, and communication. I would appreciate this issue being addressed appropriately.

The manager has an attitude, because i was upset they put me under someone that was stomping around for the whole night and the morning .. i just wanted to sleep before my next drive on the road and i couldnt even do that.

The manager has an attitude, because i was upset they put me under someone that was stomping around for the whole night and the morning .. i just wanted to sleep before my next drive on the road and i couldnt even do that.

Some of the staff was very rude no towels was provided had to ask and they had a tude

Roomed looked like it got clean in a rush. Check in took over an hour and there where no trash can in the room no shampoo no nothing. It was decent to sleep but I don’t think I will check in here again. Breakfast was a quick nutri-bar and coffee 😅. Maybe my expectations where to high.

Really didn’t get a chance to use the amenities, and the hallway smelled like smoke I didn’t like that. Not sure if that part of the floor was smoking section.

- Missing hanger - Missing hair dryer - Missing bath towels - Two soaps, no sampoo, no lotion - Does provide stove, microwave, refrigerator - So so Wi-Fi

Clean the place up

Excellent showers!

There was a bug in my bed & I would like to be compensated

There was a bed bug in my room on the bed

**Pros:** * Ample parking was available, although the parking area itself was not so clean and had trash scattered around. * The location of the property was convenient. * The check-in process was smooth, and the front desk staff was polite and helpful with clarifications. **Cons:** * The room was extremely dirty. The carpet was so filthy that simply walking barefoot on it turned our feet black. * The room was booked for four guests, yet only one hand towel and one bath towel were provided. Even after requesting additional towels, we received only one extra towel. * There were no hand tissues available in the bathroom, which was surprising. * The lobby entrance had a very strong smoke smell, creating a poor first impression upon entering the property. * I requested a room freshener to help with the unpleasant odor, but none was available. * Although the hotel advertises a “grab-and-go” breakfast, there was barely anything available on the table when we checked out in the morning. Overall, this was the worst stay I have experienced at an Extended Stay America. I have never faced such disappointment before, and I would not recommend this property, especially for families.

Awesome. I got what I paid for.

I like everything The full size fridge kitchenette comfy clean bed enough light nice big bathroom Reasonable price Can’t beat it

On arrival, there was only 1 towel. No even a paper cup in room. No shower curtain. After complaining, we do get the situation corrected.

There was no worker onsite for 20mins. Rooms were dirty, hair everywhere. Morning Breakfast was a joke. There was no food and the worker there didnt seem to care. Never going to this hotel ever agqin. Worst hotel ever to go to in Torrence, Ca. Id rather be in Inglewood. Hotels are better, staffs are better and breakfast is served.

I’ve been coming to this hotel a number of times and this is the first time I experienced bad service. They usually have 4 pillows for a single queen size bed but now there’s only 1 and the room wasn’t even cleaned thoroughly. I asked for at least 1 extra pillow but front desk said there’s none available. I asked for disposable utensils and all they could give was a plastic spoon.

Cheap stay. Pet friendly.

First, I’d like to start with the staff. They are very welcoming and very nice and helpful. The second thing is my room did not have a properly functioning refrigerator nor television. I lost some food because of the fridge issue. The TV had a blue screen, making it hard to see, and the remote was broken.

Room was not cleaned properly and short of wash cloths

The elevator was broken, and only had a room available on 3rd floor. Had to go find a new place to stay. We didn't stay there, and they would not refund me$$$.

The property is dirty, the drains were clogged, the staff, although nice, all had different information, they do not charge properly and then try to rectify the problem later in the week. Dogs are allowed to run free on the property, their was a guy fixing cars in the back of the property and he left a mess, the laundry room smells and is never cleaned. I went to use it once and walked right out, the manager is nonexistent, the person at the front on the weekends seems to be half asleep and has no real answers to any question. I asked for a kitchen pack and there were none. The room was basically clean, the bed was very hard and they do nothing about the noise. I wont be staying there again. To much money for what you get. Oh, breakfast is coffee, a granola bar and an almost stale muffin, hard and dry.

Te prestan útiles para cocinar exelente

The room was clean, the laundry room was disgusting and expensive.

The staff is very nice, the rooms are comfortable and clean. The property needs help mostly in the form of cleaning. Trash cans overflow, the laundry room smells and the machines need cleaning. The washing machines are dirty inside. At $5.00 a wash its to much. You can wash for $2.50 up the street in a clean machine and a clean laundromat.

Elevator was not working

Great hotel , very comfortable. Only downside is being in the 2nd floor. You can hear everyone steps in the middle of the night

this was by far the worst experience I booked a room online and when I arrived the lady at the fr ont desk charged my card and gave me a room that was already occupied when i walked in then when I told her she had no idea and said she couldn't give me a room I already paid for or give me a refund I had to return the next day and they couldn't give me a new room but expedia did refund me and I appreciate them for that !

I checked in on the 3rd staying until the 8th. I came downstairs(elevator doesn’t work and they charge you for using the phone and I am on the 3rd floor)and asked to have new sheets and towels today and I was informed that I would have to bring down the dirty laundry and then I would be given fresh sheets and towels. I asked if I could take the clean sheets and towels up since the elevator was broken and I was told NO. So they wanted me to go back up the stairs to the 3rd floor, get the dirty laundry, walk back downstairs to get the clean sheets and towels, walk back up the stairs and make up the bed myself all while paying nightly prices the same as a hotel where I would have gotten the maid service. They also informed me that in order to get maid service, I would have to be staying 14 days minimum.

Nothing was working

Bad ,nasty , dirty ugly building, elevator out of order, Ac unit out of order. What I payed it was the same I payed for an another hotel room by Marriot in Riverside .

Staff tried to be helpful

There was no room for me. Staff claims the hotel was booked and their party companies were being turned away.

The next morning at 8:15 AM, my sister and I went out to the lobby to claim our complimentary “continental breakfast”. Well, to our surprise, we only found a small corned breakfast area- located in the lobby by the entrance. There was no coffee available and no breakfast. The lobby rep hurried and refilled the area with what the establishment considered “continental breakfast”- oatmeal, fruit, coffee, and hot chocolate. There were about 4 other guests there and they all were upset, and mentioned they would not be staying a the establishment again. The room was OK- a bit outdated but ok. The hotel could use a deep cleaning inside and out. The front door entrance area could use a good cleaning. The front lobby area had bags of trash piled on top of the trash bin. Head up- the elevator is non-functional.

Room was disgusting a bunch of garbage beds all dirty as soon as I checking I check out. Really disappointed pictures posted are all fake to get ppl to stay ….

There was one person checking people in, handling service requests for existing guests and literally running to check if our rooms were ready. We tried to check in at 4 and were told to come back in an hour (check in was at 3pm), we showed back up at 10pm and the keys we got had someone else in that room. We had to wait another 30 minutes to get our room and we didn’t get the room we paid for. We got the queen instead of the king suite. Terrible experience overall

I was in town for a funeral for my mother n law, my husband who is disabled, we showed up for are booking and was told that the room that i reserved wasn't available.. the whole thing was stressful and horrible

Good

It took mor than two hours to get a clean room.

The room was not clean from previous guest, hotel was short staffed, no clean sheets available, and elevator was out of order and had to bring all items in stairs.

Didn’t stay there we canceled as soon as we got to the room, people fighting in the room, loud banging smelt like smoke, horrible not safe for my grand baby. Complained and still waiting for a refund

Michael was very helpful and the lady was nice when checking out. Antonio still needs a little more training

Spoke with the morning front desk clerk about leaving my luggage he blatantly said NO he was not professional at all.he need training on customer service ! I asked to speak to the manager it was said that the manager would say no I then asked for early check in he was hesitant and saying it was a hefty fee as if we couldn’t pay for it however it was granted with a fee, fee was paid but the scent of the room was not good at all I had to go out and buy a spray for the room the refrigerator made a loud sound and it came one bath towel! Please train that particular staff to be more friendly and helpful with guest!

Very professional Clean rooms Great Tv service Breakfast needs better options

Refrigerator and microwave are unusable due to rust

I didn’t stay here I refused it was filthy the room was dirty like it hadn’t been cleaned it was a total waste of money a negative 5 star rating and I would like my money returned because I did not stay here. The room advertised was not available and overall they took my money and accommodations were unacceptable. I slept in my car rather than stay there.

The hotel aisle had a STRONG cigarette (or other) smell. The elevator was dirty, with bits of trash on the floor. The door cards failed three times, three different cards, and the person in charge had to reprogram them three times. There were ants coming out of the bathtub faucet, many, many of them. There were holes in the curtain, and you could see the sunlight coming through them. The smell on the aisle was the worst part. On a positive note, the people at the front desk were very kind!

This place had ants in my bed and there was some crazy person screaming at the top of there lungs to themselves at 5am in the morning. Not recommending this place.

i didn’t stay there it was cancel

Very worst. Dirty

The room was clean.

I will start off with a good stuff. The hotel is located very close to a Walmart, which makes it convenient in case you forgot something and, you can bring your pets. Free parking is a plus.The hotel is very old. It is in dire need of a remodel. The night we checked in, no one told us how they function. The room came with two sets of towels, and we had a party of four. They like you to change your towels with the front desk as needed. There’s a full kitchen with no dishwasher so you have to wash the dishes in the tiny sink, there is no paper towels, no coffee maker. The shower water pressure was so low for a hotel. I would not go so far as to say breakfast is in amenity. Most days we went down at 9 AM and there was very little there one muffin two cereal, bars, and coffee and oatmeal packs.

Staff was okay a checkin, but the lady at my checkout was amazing. The room was cool but it was an ant infestation in the kitchen area. Mattress was firm.

Got there and they put us in a room that had not been cleaned. Then we had requested dishes and were told that they had none

the first two rooms offered were not ready for new patrons.

Room was cool. The hotel needs a bit cleaning.

Really enjoyed the quiet stay, very relaxing.

Good

It is very comfortable and safe.

Unfortunately, the bathroom had a plumbing issue. I left for a while and when I came back my clothes in the bathroom hamper had gotten soaking wet from a leaking pipe. The staff was kind enough to dry them.

When I checked in in the evening, the staff was welcoming and pleasant. However, in the morning the managing staff was rude and gave me a hard time extending my stay even though I had already paid. Because of that, I checked out.

Staff was great, the room was not up to my expectation.

Was very pleased

Staff accommodating

It’s a non smoking hotel and the whole floor smelled like majiguana. Could not sleep with the smell.

The room was covered in ants and it was located right near the trash room so it smelt all through the halls. Overall, this hotel felt dirty and gross. Staff didn’t even offer something in regards to us being in a room full of ants

Patrol staff at 11:30pm on Dec26 was friendly, welcoming felt safe.

Grab and go breakfast was good. Quiet hotel, which I preferred, would definitely stay again.

Nasty and run down. First room, toilet clogged, tub clogged. They don’t have maintenance so they switched us rooms. Next room, filthy, nasty, sink clogged, outlets didn’t work, microwave didn’t work. They told us to call corporate because management wouldn’t do anything.

We stayed here because of location, not any other purpose. It was in a semi industrial area with limited options of food, if you're walking. Overall it fit the bill for what we needed, but our room could've used some maintenance clean up. There was cracks along the bathroom counter top and missed painted areas.

Very minimalist.

Ant infestation! Ants coated the entire tub and sink and all the towels. Kitchen sink had food debris. Office chair was stained and dirty. Sheets were stained and dirty. I went to Walmart and bought towels and stripped the bed and used my own blankets. I had just driven for 16 hours and the city was sold out. But after a shower and a nap, we left. Disgusting and not worth the $300 value at all.

The hotel was booked,they told me to call Expedia to canceled my reservation and get refund or be placed someplace else. And they provided me with the phone # ,i have the pic,total disappointed on valentine's weekend. They had ruining my special night. Total disappointment on service

Breakfast was good

Nice place...I recommend this hotel!

The room was really nice and the shower had hot water. It was the best stay.

Otherwise, this place had good amenities and a sizable TV. The bed was comfortable as well. You can request specific kitchen utensils, cups, plates, etc. from the front desk. You also have to ask the front desk for shampoo and a hair dryer. Their free breakfast is coffee, nutrigrain bars, and small packaged muffins.

Nice staff

It clearly stated that it was a non smoking facility and there was somebody smoking weed in the room next to mine. Also, my tv did not work properly.

Rooms are small but overall good hotel

The property needs reall bad updating. Refrigerator paint was chipping off displaying rust. Not a good look. Didn't want to use it due to the look of it. Double bed room was extremely small. One child had to sleep on floor. Very disappointed. If you thought I was done. Wait for the kicker....NO ICE MACHINES ON PROPERTY. I was told there were 2 ice trays in freezer. Uugggh. I was disturbed about that. Hotel gives me Motel living. Ok Good point's now. Close to eating shopping. Walmart next door, 99 ranch market next door great location for eating. Staff was nice. On the go breakfast was "on the go" limited selections.

Soft bed. No dishes or pots with the range.

Na

The person who checked me in was kind, patient, and professional. Would recommend to others and would return if you’re ok with worn down looking rooms.

staff is not gentle we asked for late check out and they rushed us out even if I paid the fees will never recommend this place manager is a real garbage, very unprofessional stay away

Great location for us, near friends. Also we could walk to Walmart. Easy to get on freeways. Room was clean, had what we needed. The one negative - the hotel advertised breakfast, which was coffee, a small blueberry muffin, and an energy bar - so not a breakfast.

Carpets worn out and dirty. Kitchen was useless, there wasn't any utensils, dishware, ice trays etc. Topper was no breakfast showed up the morning I was there. There was other guests waiting on breakfast also. Staff was subpar. Don't waste your money staying here.

The suite with a stow, dirty refrigerator and no cooking ware, no utensils

In an industrial area, but nearby shopping and eating options good,...derelicts walking around late at night,...did not feel totally safe,...staff, okay,...room clean, but not as comfortable as I'd like,...kitchen, but not pots/pans/utensils,...weak shower

i stayed and the room hadn’t been clean properly there was trash still left in my room and food in the refrigerator i called the front desk about eight times before i got done one

No ice machine and hair dryer. Morning breakfast has a very limited choices.

Cockroaches in room. You got the cleaning lady working front desk by herself. No parking

It was 6 out of 10

People smoking marijuana in the parking lot and the guard wasn't walking around to keep an eye out..

Found a hair on the towels, another hair in the bed, and the tub was leaking. Had to get a new card each time I tried to get into the room. Would not stay here ever again!!!!

Very pleasant, quiet stay. No complaints whatsoever. Staff was especially welcoming. Close to eating places & shopping.

Staff was kind and helpful:)

When arriving to check in they overbooked and did not have my rooms available, staff was not helpful and had to look for another hotel

The front staff, Latino woman, was horrible. The room smelled of smoke and was dirty but the outdoors looked good

Good affordable hotel , area around mostly commercial buildings but couple good shopping areas saving this spot.

Could use better breakfast options and better bathrooms

Dirty bathrooms and towels full of hair. One of the worst hotels I've stayed in.

They overbooked and i couldnt get my PREPAID room.

Building is old and lobby messy .. didn’t sleep well - needs an overhaul

Trash everywhere room was dirty

The bathtub was clogged since we got there we weren’t able to shower. called front desk they said they’d have someone over they never came. The hallways smelled like weed the room and bathroom/towels had hair everywhere toilet had poop stains shower was dirty

Decent

Felt safe and the staff was wonderful!!!

Friendly staff, quick check in.

Thanks

Latisha was exceptionally helpful and kind.

2. The glass window, lamps, bathroom corners and AC vent are dirty. 3. The hallway is dirty and has unpleasant odor, fishy smell all the time. 4. The elevator is dirty. 5. The hotel interior is extremely outdated. 6. Staff was polite.

The staff here were very nice and I appreciate it being to close to stores and restaurants. The only complaint I had was how noisy it was. We were on the second floor and we could constantly hear the door slammed underneath us. It made it hard to sleep. Otherwise, great experience.

It was average hotel guests were hanging around late at night in the hallways.

The bathroom needed better cleaning

When we first arrived a little after 7PM there was a sign that they were on break so they’d be back at 7:40 we had our luggage so we had to go back and put everything away. We arrived back around 8PM and the hallways are very dirty, very outdated plqce period and we found 2 cockroaches in the room. Good thing we only needed to sleep for the night and left early but not somewhere I would ever return.

I love the location close a Walmart and the staff was nice.

The hallways are smelly and the rooms are smelly and old. The fridge was old

Only issue was my ac was not cooling, I did not request anything to be done because I was tired and it was late. I’m sure they would have accommodated me had I requested. Staff is very efficient and friendly.

Great stay

Well they say you get what you pay but not having shampoo in bathroom, lights not properly working and poor breakfast service not something you like to see.

The area felt safe and pretty clean! Would stay here again.

Lots of kitchen space and refrigerator. There was an unknown stain on the bedding when we entered. Staff was nice and responsive. Elevator didn't work on my check out day so had to take all my luggage down from the 3rd floor.

It was fine

I won't be back.

Could be cleaner

Safe, clean, friendly staff

It was great

Clean, spacious, comfortable. Had a kitchen. Id stay there again if needed

Location was good, check-in was easy, rooms have decent amenities. It smelled like cigarette smoke however I'm well aware that smell is impossible to remove so I can't exactly fault them for it.

The receptionist at night with long hair is not really welcoming. She kept telling the lady who does the laundry that she is tired and doesn’t smile at all. I didn’t even go back to the front after checking in because they look all tired and irritated to guests coming in.

It was ok !! Better than ive seen in that area. Need better pillows other than that it eas good!

Overall it was a place to lay our heads while we were out and about. This is not a place I would hang out at. I would NOT stay here again.

Rundown conditions

Not friendly

No breakfast only coffee.

Front dest I want a refund only stayed there for 2 weeks because me and my 80 years old mother are homeless waiting for our apartment to get approved. My room was never cleaned in 2 weeks

I left a review on there website I was approached my two front desk employees I was afraid for my life.

It started off rough. Our room was not ready. The clerk that waited on us was more concern about getting off than helping us. She was so rude, not helpfully or friendly at all. The room was OK, plenty of towels, 2 plastic cups, and thats all folks. A lot of activity of the unpleasant kind.

Quietness

Went to check into property after 7 hours of driving on the road & even though I already had a room reserved 24 hours prior, staff stated they could not accommodate my stay…….Then I was charged $150 for a room I never checked into

Walked into room and there is a big roach on the restroom floor. The lady at the front desk was very very rude and was arguing with me about my reservation i told her i had one and she insisted i didnt have one and of course she was wrong

It was a nice place no noice

I enjoyed everything about this place.

I booked for my parents who are both elderly due to some repairs that had to be done at their home I figured this location would be convenient for them since there are many options for food and shopping with in walking distance however they stated staff was rude from the front desk to house keeping my mom simply asked for fresh towels and inquired if they clean the rooms during your stay and she was informed they don’t clean until check out. We are not used to this since we travel frequently and have never heard anything like that before. Regardless of what the situation is apparently this hotel has no training in hospitality for a city that is over priced. I just got back from vegas last week with my rooms being fully comped and had no issues yet my parents who paid over $300 cash for 2 nights to get treated the way they did is wild.

They had no pots and pans for the kitchen to cook meals in, had to go to Walmart and buy them. The bathroom smelled of cigarette smoke, there were pizza sauce spots on the floor, the towels were dirty. I don’t recommend.

Fast service

The room was clean but need an update immediately, the carpet in the hallways looks dirty and smell bad, the front desk is messy. They only add fresh scent at the lobby to cover the smelly carpets.

Did not check in, stuck at Thrifty car rental for 8 hours, sold out of cars and I had an Expedia reservation. Could not get a car any where else! Expedia did not refund my reservation at Extended stay suites Los Angeles Torrence Harborgate.

Friendly front desk

Good place to say and is reasonable

My room has roaches, the floors are dirty and no maintenance on the weekend.

Towels in the room were dirty. The lobby looked like it hadn't been cleaned in over a month. Had I been able to find another place to stay I would have.

Convenient location to freeways, shopping, and dining. Quiet and clean

Easy access to freeways and shopping.

Room looked run down , fridge looked like a second hand store , no silverware no kitchen supplies,no soap no body soap

Perfect for my trip

Room was filthy and stains all over the carpet , leather chair in the corner had white stains on it , hallway stunk of weed , room smelled like old food , literally checked out about 4 hours after arriving just because it was so filthy

Better breakfast options

Property was nothing like advertised, will not be back

Easy check in, free coffee and snacks in the morning

The room was not very clean. The microwave was dirty. I asked for kitchen items and they had almost nothing. All she could give me was 1 coffee cup and a pot - no silverware, dish rack etc. The day after checking in, I worked all day. When I returned, both of my keys were disabled. The desk person said it happens all the time and maybe my key was near a magnet. I kept my 2 keys in different locations and neither were near magnets. The curtains were dirty and had holes in the blackout liner. The shower water pressure was terrible. The bed had a top sheet and a very thin cover with no blanket. I will never stay at that hotel again.

It was a very nice stay

.

This was a quick overnight stay. The staff was friendly and helpful. On previous visits there was an obvious presence of security. I did not see any security guard around. This was a bit disappointing.

It was cool

Overall the 2 days I was there was good. The remote didn't work to the TV but was fixed as soon as I informed front desk. I enjoyed the location also.

Marcus was great!!! Cozy studio!

No hot breakfast, no coffee, everything in the public space dirty