Toppenish Inn and Suites

Took a while for the front desk person to arrive even though we paged and called several times. The room was clean and nicely decorated but the morning we were to leave at 6am the key wouldn't open our door. The outside front property was clean but the side of it could have been alot cleaner. All in all it was okay not good or horrible just okay

I booked through Expedia. My card was charged twice. We arrived at 3am EXHAUSTED and the nearest open rooms were around 20 miles away. When I went to check in and I told them my name for the reservation the staff looked at each and said that room wasn't clean. They then proceeded to tell me about how short staffed they were and the one was on more than a double shift at that point. So my family and I were without a room and our funds were locked up with my card having 2 room charges on it. Needless to say we were not happy.

Rented the hotel room and when I got there they have gave that room to someone else. Poor service would not recommend

The one girl that was working on the whole property was cleaning rooms and running the front desk. She was so nice even tho she was killing herself trying to do everything. Finally got in our room at 1030 at night and she did the best she could. The beds were Hard as a rock tho. Residual remnants from previous guests were still there. Dirty towels with blood stains, change on the floor, dust, a dirty sock in closet. Dirty bed spreads were folded. Sheets were clean. Plug cover missing. Trash under bed. I want to know where was the owners and why didn't they come and help her? She had the absolute best customer service ive ever seen, especially in that situation. She had several people waiting for their rooms. I hope you pay her well.

Staff excellent. The microwave was broke, and the outlet near sink did not work. Another electrical outlet needs replaced, would hold my phone charger, too loose. Room was clean.

Convenient alternative to Yakima hotels, especially on tourament weekends.

The ladies at the desk are very friendly, the rooms are clean.😃

When I entered my room, I found that the sink was half full of water and not draining. I didn't have a chance to see if it could get addressed as it was very late in the evening and I needed to sleep. The room was also pretty cold from the AC, which wasn't easy to adjust (pretty ancient unit with a colder/warmer knob, not temperature setting). Other than that, bed was comfortable and I got my night's sleep and got back on the road.

Very old property. Overall I would never stay here again. Bad property, bad service, bad breakfast.

Bien para pasarla .en un viaje .

Okay spot

Todo bien normal

Not ready when arriving. No remote for Tv

The pool, hot tub and exercise room were closed. The breakfast was pretty mininmal. No yogurt or eggs. The room was clean with a good bed frigde and microwave. It appeared to have been renovated recently

The pool and hot tub was closed but wasn’t told. They didn’t ask me to sign when I checked in. I walked into my room and my pull out mattress was filthy and had crumbs everywhere, there was broken tile in the bathroom, the vent was caked with dust. Our tv didn’t work. Anytime I tried looking for an employee no one was available.

The room was clean, but the sink took very long to drain, and the room had a weird smell. The pool was closed. The breakfast was hardly sufficient but was available to those who aren't picky. Definitely okay for a one-night stay if you are just passing through and need a cheap stay somewhere.

Yes

Not the cleanest condition.

Nice for the price!

Good

Yes

Staff seemed limited. No refrigerator..no big deal. Said breakfast but at 730 no staff in area, chairs still on top of tables. Room was basic. For the Price. We were ok with it

It was fine.

Clean room , nice stuff and all the amenities were all there. Overall had a great stay very accommodating.

On the positive side, Staff is really courteous!

It reaks of curry as soon as you walk in. The description says they serve a continental breakfast and only have one small pot of coffee, a pack of powdered doughnuts and one of muffins. Zero fruit, zero breakfast meat, eggs, potatoes or anything warm at all. At very best you could call it a grab and go. Apple juice and that’s it. I won’t stay there again.

It was a good place to stay for the price

The staff in the room were great. Nice and clean. The hot tub in the room was a great plus really needed to wind down. We did leave a little on the early side, but from what I saw in the breakfast room it could’ve been a little better. All I saw was waffle mix two types of cereal, and some bread on a toaster.

Nice

Room was nice. I couldn't find the workout room. Breakfast wasn't ready the first day.

Quick and easy check in and out. Breakfast was great and got to take a snack with me for the road.

Great place

Room 222 very much run down, smoke detector broken, bathroom floor tile mainly all loose and grout all over the floor. Needed floor swept. Breakfast was a negative score.

The whole place smelt of backed up sewer. Breakfast was a joke. Peoperty all together in poor condition

good room good breakfast nice hot tub. The only issue is we kept having to get a new room card and the lady was kind of rude about it. Not sure why the old ones kept going out because we never put it next to anything and we went through about five cards while staying here and room service went through our stuff so I wouldn’t leave anything valuable in the room but they didn’t take anything. Just thought it was kinda weird that my backpack was opened but I didn’t want to point fingers.

Nobody in front desk

There is a bad urine smell on the floor of the bathroom. Staff VERY slow to answer bell for check-in.

The towels had black hair clumps on them then I unfolded them. The other guests were loud and obnoxious until well after 2am. The pool was shut down but this was not advertised. Their “breakfast” consisted of dry cereal and bisquick waffles. They also wanted a $200 deposit upon check in that still has not been refunded to my card. I will be filing a dispute with my credit card company on Monday if it’s not back by then.

It was very good. No issues.

The bed was hard as a rock, blanket was very thin, the pillows were horrible. The pool and hottub were both down. I do not recommend at all.

The place had a smell in the front office. The front desk person did not speak other than “what is the last name”. Upstairs is dingy, dirty. Our room was smelly and unclean. From the toilet seat up with urine stains in the rim and seat, to dirt everywhere on ground. It has dry mud under table and bed. The shower was dirty. Stains on curtains on window and bathroom curtain. This was the dirtiest hotel I’ve ever stayed at. By the way, the danishes in the breakfast room were individually wrapped twinkies. Nasty

Walls are thin and can hear upstairs walking around

200 depoist is crazy. I live out of town and still a 200 dollar depoist. Expedia should not have them as one of there listings. There was a guy trying to check in and already paid for the room but didnt have 200 in his account for the deposit so they said sorry you can have 200 cash or on a card. Just wild.

Nothing

No

Loved it and would recommend it

The rooms they are very dirty and smell nasty

Nice Folks, clean bed, good shower.

CHeck in took forever. Room was near equipment room which had a constant loud beep. After 4 requests we finally got another room. Breakfast was terrible

Nice last minute stop.

Would not stay again

Very close to alot fo things. We had a great stay. The bed was very comfortable and the room was very quiet. We like experiences not just the same old perfect thing all the time. We had a dorm size refrigerator with a freezer compartment. There is a 4 cup coffee maker. It's great but bring coffee and mini filters. The coffee they provide is very weak. We were able to check in early 2:15 and check out was 11 am. We had a lot of fun hanging out in our room. We brought food and wine. It was great because our room had two tables we could eat at. The breakfast is not good but they usually are a carb fest.

Substandard service and unreasonable deposit.

There was also a ghetto screaming fight at 8am the next day between guests. The hotel did not step in.

Room was very cold when we arrived and toilet needed new valve had to turn water off to toilet or listen to it run all night

The hotel reeks of chlorine, the floor looked like it hadnt been mopped in a bit. The whole room was run down and the bathroom door had a large piece of it missing. The beds were so squeeky and matresses thin but lumpy and uncomfortable!

Only stayed 30min, door did not lock, floor was filthy, dog barking down the hallway constantly, toilet did not flush. Asked for a refund got a credit and receipt then it was removed 2 days later. Absolutely horrible place and service.

Booked 2 consecutive stays- one for 2 nights, and an additional night after for a work trip. First booking had no issues upon check in. Second booking was denied because according to the front desk “they are not affiliated with hotels.com” and refused help and ignored me unless unless I paid for the room again- even though I provided the confirmation and showed proof of the reservation. Front desk staff was absolutely rude and wouldn’t even acknowledge me after I asked repeatedly to have them look in the system at the previous stay that I checked out from this morning.

Clean room, the pool was surprisingly warm!

Its old. Didnt serve breakfast until 7am. Beeping in hallways non stop can't go back inside from end door only main entrance

They canceled my reservation

Price was lower than most hotels in the area. Breakfast was pretty limited, waffles with too-thin batter, and no plates. Pool looked good but I didn't use it. The workout room didn't have any equipment in it.

The young woman at the front desk was awesome, very helpful. Nice, very comfortable room. The hot tub wasn't working so that was a bummer. Casino is just a mile away. Nice light breakfast. Overall a great experience, we will definitely come back

Good value, quite clean and comfortable

Checking in was great. The room was nice and clean. The evening however upon our return for the night we asked about the pool at 8 pm and was told the pool was broken. Strange there was people when we checked in and when we checked out. The “ Continental” breakfast included a hot waffle iron, some danish’s and cereal. The coffee was warm at best. Overall not a bad place to crash for a night but the “ amenities” are a joke. The evening staff definitely not friendly.

This is an older hotel and does need some work here and there.

The hotel room was clean and looked a bit updated. Pool was nice. There was no workout room but could have been updating that. We were stuck next to a maintenance room that had a beeping noise all night long so sleep wasn't great and was too tired to move with kids. Breakfast didn't have much for options.

Very dissatisfied with the breakfast no milk for the cereal,no syrup.Counters were a mess waffle batter all over ,no juice.Door in our bathroom had a big hole in it.

Decent and clean property for the location.

Staff was awesome

The property is very old. The pictures on the website are not accurate of the current property. The outside smells strongly of urine and there are homeless people in the area. The couch in the room was ripped and the carpet had stains. My son saw a roach on the couch. We decided not to stay in this hotel.

There’s a lot of homeless in this area we felt unsafe and we worried about the vehicle being broken into

Pre paid and the photos looked nice. Arrived to find it under construction and the indoor pool completely being demolished. I canceled at the desk and the manager left and put me in the not capable hands of middle eastern guy who either couldn’t speak English or just elected to ignore me. I wanted Jotels.com to verify that my prepaid reservation was cancelled and I’d get a refund back, so they called the desk clerk who couldn’t comprehend what was being asked of him. He told ti “call back after 5am when the manager is here.” I had the manager’s cell phone number (she expected this would be a problem) and drove back to the hotel o talk to Hotel.com and confirm my cancellation. Thank goodness for her—Marvel, the desk clerk, was just a waste of carbon atoms .

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Stinks, old and outdated, didn't feel safe, and bad breakfast.

Great customer service! Room was clean and comfortable stay.

Knowing that we were not getting a high end hotel we were actually pleasantly surprised. The room was clean the sheets were soft (pillows garbage). The ladies we came in contact there were all very pleasant with smiles. Breakfast was not great only waffles you make or packaged mini muffins. My suggestion: if you are only going to do only waffles do it well. Have butter (they did not), get a couple cans of whipped cream and freash fruit or somthing. Would almost be better to save the money and not serve anything. Lots to eat near by.

Clean but average rooms and building. Dated. Friendly staff.

The worst experience NEVER back to this property

Pool area was torn apart and piles of construction refuse were piled around area. Area felt unsafe and dirty and around the back area was a group of homeless persons apparently living. The pictures advertise a place that does not exist.

We booked a king-size room. The room was worn out the flooring was chipped, the air conditioning unit did not work and there were no cords to the phone or the alarm clock. They moved us to a double queen room. Both beds were so worn out that when you lay down you rolled towards the edge. Those beds were probably the same beds from when the placed opened a million years ago. The rate were affordable, but when you cant get a good nights sleep its not worth it. We both woke up with sore backs and will NEVER return.

The pool is out of service and no breakfast was served in the morning like advertised. Will not be staying again!

One of the bed smell bad

This was a conveniently located for our trip. It was clean with clean grounds. An older building with a vary nice staff. The price was good. Not any real extras but we were looking for a good bed for a short stay. Perfect for us.

Pool and Hot Tub were closed due to lack of maintenance, bed was tge most uncomfortable, and noisy thing ive ever laid on, continental breakfast was non existant, shower had little to no water pressure, toilet ran constantly, and they charged a 100 deposit that was to ve refunded in 3-5 days and now on day 8 still have not received it.

This facility was disappointing, starting at check-in when we were told the pool and hot tub were temporarily out of order and had been so "oh, for a few months now." That alone would have been enough to find another place to stay. The handicap-accessible room was only a standard bathtub with a giant shower bench outside the tub instead of a walk-in shower. Calling it run-down is a gift. Our room floor was chipped and gouged in several places. The "easy chair" fabric was worn down to the fabric mesh. The TV entertainment system was so bad that the front desk clerk had to get a master remote control to come reprogram the television to get any channels to watch. The facility is mere blocks from what appears to be a homeless camp. Room sanitation was doubtful because we found used medical diabetic testing supplies on the floor from a previous occupant. There were two refrigerators in the room, one worked, the other was dead in place. Electricity for the coffeemaker and microwave was a daisy chain of electrical cords that the fire marshal would find curious. Another power outlet cover was cracked with parts missing, leaving the inner works partially exposed. The room above ours was party central all night, so decent rest was nil. Breakfast was a cruel joke. All this was reported to the manager but no offer of adjustment or refund was even offered. Never again.

This is a very clean and well maintained hotel. Not the Ritz but a good value for the money and very convenient to Legends Casino. Friendly staff and easy check in.

Not the best area around hotel, breakfast very limited

The staff was very friendly and helpful. We were sad that the pool and hot tub were broken and hair dryer in our room didnt work or the jets in the tub in our room. Everything was clean and we would stay again!

Convenient…one of few nice accommodations in this city.

The stay was nice and was perfect for our needs!

Quiet night, no elevator for those who need it. I didn’t but putting it here for those who may need it but don’t know before booking.

Door didn't latch without extra force, food still in fridge (shrimp!), front desk wanted copy of hotels.com receipt to prove I'd paid. Not willing to trust pool/hot tub cleanliness based on rest of facility. Travel the extra time and stay in Yakima.

Horrible selection of “continental breakfast” (worst I’ve experienced at any hotel that offered it), there was a flea hopping around in the sink when I went to use it (I washed it down the drain) and hairs on the bedding, and someone started vacuuming in the 10 PM and 4 AM hours outside my room and making all kinds of other noises in the next room. The room itself wasn’t terrible overall, aside from the previously mentioned issues — I wasn’t expecting an in-room jacuzzi, which was a nice surprise; although I didn’t end up using it… Also, the heating / air conditioning unit needs upgrade. If I have another job in this town, I won’t stay here…

The bed was comfortable but the fan ran all night in the bathroom.

Hot tub was not working, no internet so no tv, room was clean just very smelly in the room beds were comfy, staff was great but had us on 2 nd level & no elevator so has to change rooms over all ok for the price

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Front desk staff very warm & helpful. Loved the murals & staff directed me there

Just an overnight. Breakfast was a little disappointing but everything else was very nice

We ended up not staying the night. The sheet and pillowcase had blood spots. The refrigerator door handle was broke.

Reasonable priced at short notice.

Nice place to stay. Good value.

The staff went out of their way to be helpful. It looked like the flooring had recently been redone. The “free” breakfast was not worth “free”. I would improve the breakfast or drop it entirely.