Hotel El Refugio
About Hotel El Refugio
Amenities<br /><br /> Make use of convenient amenities, which include complimentary wireless internet access and concierge services.<br /><br />Dining<br /><br /> Grab a bite from the snack bar/deli serving guests of Hotel El Refugio.<br /><br />Business Amenities<br /><br /> Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.<br /><br />Rooms<br /><br /> Make yourself at home in one of the 40 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones with free local calls, and housekeeping is provided daily.<br /><br />Attractions<br /><br /> Distances are displayed to the nearest 0.1 mile and kilometer. <br /> <p>Amigos del Artes - 6.1 km / 3.8 mi <br /> Presa Abelardo L. Rodriguez - 6.7 km / 4.1 mi <br /> IMSS Hospital General Regional No 1 Tijuana - 8.8 km / 5.5 mi <br /> Tijuana Mexico Temple - 9.5 km / 5.9 mi <br /> Chevron Stadium - 9.7 km / 6 mi <br /> El Trompo Interactive Museum Tijuana - 9.9 km / 6.2 mi <br /> Macroplaza Insurgentes - 10 km / 6.2 mi <br /> World Trade Center Tijuana - 10.3 km / 6.4 mi <br /> Parque Morelos - 10.7 km / 6.6 mi <br /> CEART Tijuana - 11.5 km / 7.1 mi <br /> Saint Martin of Porres Catholic Church - 13 km / 8.1 mi <br /> Cinemex Península - 13.2 km / 8.2 mi <br /> Otay Sports Fields - 13.8 km / 8.6 mi <br /> Plaza Península Shopping Center - 14.8 km / 9.2 mi <br /> Amistad Park - 14.9 km / 9.3 mi <br /> </p><p>The nearest airports are:<br />Tijuana Intl. Airport (TIJ) - 23.5 km / 14.6 mi<br /> San Diego, CA (SEE-Gillespie Field) - 60.9 km / 37.8 mi<br /> San Diego Intl. Airport (SAN) - 51.6 km / 32 mi<br /> San Diego, CA (MYF-Montgomery Field) - 56 km / 34.8 mi<br /> </p><p></p><br /><br />Location<br /><br /> When you stay at Hotel El Refugio in Tijuana, you'll be in the entertainment district, within a 15-minute drive of Macroplaza Insurgentes and U.S. Consulate General Tijuana. This hotel is 13.3 mi (21.4 km) from San Ysidro Border Crossing and 10.7 mi (17.3 km) from Estadio Caliente.<br /><br />Headline<br /><br /> In the entertainment district
Amenities
- 24-hour front desk
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Smoke-free property
Reviews
The hotel provides a secure environment and clean rooms, but guests frequently complain about poor customer service and lack of amenities. The hotel's location is convenient for some guests, but noise and maintenance issues are common complaints.
- Secure environment
- Convenient location
- Poor customer service
- Lack of amenities and maintenance issues
- 1/5
There was red stains on the drapes like a scene from a horror movie, cigarette burns on the bed. Bathroom was dirty and it was a motel for solicitation of prost. not a hotel.
- 5/5
Esta accesible
- 5/5
It was a nice qyu
- 5/5
Muy bien
- 5/5
Muy buen lugar para hospedarte ya sea un rato o días, excelentes habitaciones y todos los servicios de 10
- 4/5
Solo no hay muchos canales de cable más que 6 y internet no agarraba :) De ahí en más exelente servicio
- 3/5
La habitacion me gusto en general excepto la cabecera de la cama y no me gusto el baño parecia sucio y salia el aroma a caño!!!
- 1/5
No me atendieron
- 4/5
Good
- 5/5
Todo bien
- 1/5
Es un hotel de paso viejo y feo
- 1/5
Nothing
- 1/5
No good
- 4/5
Excelente ubicación
- 4/5
Tranquila
- 5/5
The facility
- 5/5
The place is wood for staying one night but nothing extraordinary about that place, is secure and have hot water all time
- 4/5
Tuvieron una atención cordial y me gusto el estacionamiento seguro
- 1/5
Muy Mala Experiencia
- 1/5
We checked and went to look at the room the bathroom was horrible it was so dirty smelled like cigarettes I literally couldn’t stand the smell canceled my stay their that same day I checked in and left. Never booking from this hotel again
- 5/5
Falta mejor control el acceso, detiene mucho el vehículo y se tiene que bajar no para que lo atiendan. Es lo único de ahí todo está muy bien.
- 2/5
Pues que esta anunciado como hotel y no lo es, es un motel y pues que cuando se me pidió una tarjeta la registre, creyendo que con ella podria pagar y me dijeron que solo recibian efectivo,el cual obviamente no llevaba en ese momento. POr lo qjue decidí no quedarme con estas caracteristicas y reglas
- 1/5
I did my reservation tru Hotels.com and when I get to hotel they told me that they don’t have any reservation for me and they Ofer me a room paying a lot more than I supposed to pay whit my reservation and they give me a dirty room whit no A/C a lots of noise kids running around and knocking on our door and running away like 3 times and the girls at the reception really bad actitud and bad customer service.!!
- 5/5
Muy limpio buena ubicación , muy cerca Oxxo, farmacia , mercado , zona de comida , recomendado
- 2/5
Una de las fundas de las almohadas tenia manchas que parecian sangre seca. Las sabanas estaban manchadas. Habia mosquitos. Muy ruidoso, hubo musica en un lugar cercano hasta la madrugada. Al estar junto a una avenida es muy ruidoso.
- 4/5
En relación precio y servicio esta bien y la ubicación esta bien porque tiene buenos accesos lo único que ya hay que cambiar los aires acondicionados y remodelar los baños que ya empiezan a deteriorarse, pero el hotel esta en buenas condiciones.
- 2/5
A/C front cover was broken and the remote control didn’t work. We had to wait for maintenance guys to program it.
- 1/5
Solo que se encontraba cerca del lugar de trabajo … pero el servicio deja mucho que desear … aún que bueno. claro no se puede esperar mucho el lugar es como de 2 estrellas a lo mucho es de paso …
- 1/5
muy mal el servicio de expedia pq se pago nuevamente el hospedaje pq no tenian el pago...muy mal
- 4/5
Fue buena y comoda, me gustaria que las paredes del bañp estuvieran mas limpias.
- 3/5
Demasiado ruido hay un salón de eventos ,la avenida y muchísimo ruido de pájaros frente a los cuartos ,el cuarto no estaba limpio
- 3/5
There were some issues when we checked in. The first question I was asked by the attendant let you know the kind of hotel this was. When I arrived, the "service window" had dark film on it so you would not see the person on the other side. That was weird. I heard a voice from the other side of the window asking me if the stay was only 4 hours or the whole night. At that moment I thought "oh, what did I do?!”. I said I had a reservation via hotels.com but I wanted to check the area first. I walked the area and it seemed ok. I came back and she pulled my reservation info and proceeded with the checking in. I was told the price and I gave her my credit card. She told me that they DO NOT take credit cards, ONLY cash. I was tired and the neighborhood was sketchy, it was late and it was getting dark; so I went ahead a paid with cash. I was given my room number in the third floor! The bottom units were empty, so I asked for a first floor unit. She said she didn't have anything available. I guess the first floor units are for the 4 hour stays. The room I came in first was not done and there were blood stains on the sheets. I went downstairs and spoke with the attendant. She assigned me another room. The AC was working but the front cover of unit was not on the unit. The room was clean and all items worked, it just looked in real bad shape. I guess that's why they don't take credit cards, so you can't dispute the stay. Nope, I won't stay there again.
- 1/5
There was not reservations
- 5/5
Todo bien
- 4/5
You have very limited amenities, its ok and cheap if you are just looking for a place to spend the night. The staff was friendly and helpful.
- 5/5
It was good
- 2/5
Muy sucia la habitación y en mal estado. El aire acondicionado estaba asqueroso, sin botones para encenderlo y con capas de mugre pegada, el asiento del escusado roto e impregnado de orines, la cortina de la regadera con moho, muchos mosquitos en el baño que ademas no tiene ventilación , alfombra muy sucia y lo peor, las sábanas manchadas. Terrible experiencia a pesar de que sale bien calificado aquí en expedia.
- 3/5
La ubicacion
- 5/5
Excellent
- 4/5
Un detalle que si me desagrado fue el wifi, el internet se iba y regresaba, la si era desesperante estar mirando la programación y de repente sin señal. Sería lo único, pero si es recomendable
- 1/5
Pésimo, nada de limpieza, sabanas sucias olía súper mal, baño sucio. muy deteriorado todo, mala atención, pague 4 noches pero solo me quede una, preferí retírarme.
- 4/5
Close to where I had to go get my thing done. And very close to my fav tacos 😁
- 3/5
Beds are very uncomfortable!
- 5/5
Stay was awesome you have your amazing taco stands across the street and also a oxxo as well
- 2/5
Its the second time we spend the night at this hotel, the first time the ac was not working and I asked front desk to please provide another key to a different room. Instead, they tried to do “maintenance” On the ac. When they figured it was really broken then they finally provided a different room. This past weekend we decided to stay at this hotel again because of the convenience of the distance from where we had to go the next day. The room was smelly and received the same poor customer service.
- 5/5
Second time staying here. Great price and secure.
- 5/5
Great hotel for the price. Secure and affordable.
- 3/5
It was loud at night and it made it hard to sleep.
- 2/5
No hot water
- 4/5
It was ok, cheap.
- 3/5
They had a enclosed parking lot i thought that was a plus, the rooms were clean just had older bed covers i just removed them , towels were clean.over all ok for the price.
- 1/5
I have stay there for two days. The room didn't get cleaned no towels the took them and didn' replenish