Holiday Inn Express Hotel & Suites Texas City by IHG

Very helpful accommodating all of or needs.

Staff were great. Shower glass door fell on us wasn’t compensated for that they only moved us due to them hearing the kids

Comfortable beds, but the room smell, they are humid . Dirty floors all thoughout the hotel. Breakfast is the same , doesn’t change. I give it 2 stars.

Very delicious and excellent presentation. Totally enjoyed the breakfast and the overall welcoming feeling throughout our stay

Cleanliness, microwave not working, linens not good, pancake machine not working.

Breakfast was good. Parking lot was well lit. Could have used some leaded coffee in my room but they had it at breakfast. Easy drive into Galveston from here.

We shoes stuck to the floor as we walked though our room. We had to cut our stay short by one day and could not get a refund. Staying here was a terrible idea.

Shower had mold, but not surprisingly the hotel was very damp feeling. Very nice staff, but condition of the hotel was less than we are used to seeing at a hotel of this caliber.

Breakfast was good. I applaud friendly lady attendant

The hotel had a moldy musty smell to it, we stayed the night but will not be back.

Gr8888 . Just rough on the smell. Room was clean, bed was nice and bathroom was immaculate

When I informed the front desk the following morning all I got was I’m sorry we don’t have staff onsite to fix problems. I will not stay here again on our way to a cruise.

Clean rooms

Room was dirty and smelled funky

Do not stay here. It was smelly, moldy and dirty! The extra comforter had a 12 inch rip/tear in it, we took it down to replace, the next one was worse! We had to trade rooms due to moldy smell. We would have left and gone to another hotel, but it was 1 am in the morning when we arrived…not a good experience.

The room was absolutely filter. Outlet cover of wall, rust around tub, stains all over the carpet.

Evening staff was not attentive. Room wasn't finished and was left open. No one seem concerned or apologized.

Not the hotels fault, but the people were loud.

Very poorly managed property. My bathroom flush was not working at all, but were able to accommodate me and my family. Thank you for that.

Amazing staff and clean, beautiful hotel in a prime location in Lake Jackson. The breakfast was great! The staff constantly kept checking in on us to see how our stay was going. I would definitely recommend this hotel to another family.

Clean room, staff and close to Carnival pier

No room service after requested, the fridge froze our drinks and we had to switch rooms because the water wouldn’t cool in the shower.

Yes

Easy to travel to. Plenty of parking spaces. Lots of stores nearby.

Excellent customer service!

The room we got at first was not that clean, so the front desk replaced our room with an upgraded room at no additional cost. Staff was amazingly nice.

The room was not cleaned well and had unsettling stains all over the floor and couch. I notified the staff and they said no other rooms were available and did not offer to have the room cleaned.

Door was broken and room wasn’t clean

AC didn’t work too well

There was no hot water even after changing rooms 3 times. I want a refund hotels.com

Clean, comfortable room. Staff was so friendly

No microwave, no smart tv- those were annoying at this price point- everything else was great! Clean and great staff. Breakfast was so good. Had to pay for it- but still great. Very comfortable bed!!

It was all exceptional

The room was spotless. All of the staff were friendly and helpful. The beds were wonderful. Breakfast needs some gluten free options available. Dove products are great!

The first room assigned to us did not have heat but the staff was extremely prompt in moving us to a different room.

The air conditioner didn’t work in the room. The room was really musky. Stains in the carpet my daughter said looked like blood! The elevator had something splashed on the walls of one that looked like blood! There was a guy hanging out in the lobby late at night and then again in the morning who looked shady. Not a customer. The night clerk had her young child with her. I never leave reviews but this one had way too many things to be aware of!

Excellent staffs

The stay was enjoyable and relaxing

Front desk staff super friendly. Room was spacious and beds were super comfy. Disliked the water pressure in shower was weak and took too long to get hot. Definitely don’t get a room closest to the lobby - lobby speakers playing music all night and elevator binging made for restless sleep. (Next time we’ll request room away from lobby.) overall a very comfortable space.

The staff was real friendly.I didnt like the stay because the whole hallway and my smelled like weed and i dont smoke at all i was ready to leave the hotel the next morning. Didn't eat there because i was to mad about the smell

Free cruise parking. That was why we stayed here. Then we used Uber to get to port. Room was nice and clean no complaints

The room was clean and had everything we needed.

The staff was very friendly I would give them an A+. The Breakfast was good. The bed was comfortable. The negatives was the A/C unit was loud. The shower was not hot. Chair in my room needs to be replace. Cannot sit in it back caves in. Would recommend the 4th floor due to me being on the 3rd and had to listen to someone stomp their feet all night long for 2 of my 4 days. Lots of construction going on. Real close the buckeyes. Would stay again

Average at best. Will not stay there again.

Hotel has been here a while and looks and feels a little tired. Staff was very friendly and helpful - my wife is handicapped and the staff gladly provided extra pillows and towels, and a portable fan for the bathroom - it gets hot in there and there is no exhaust fan. Bed was pretty firm and we needed the extra pillows to make it work. Breakfast provided was solid - pancake machine not working one morning and some hot oatmeal would be nice (only instant available). The HIE cinnamon rolls are one reason we chose to stay here. Too cold/windy at this time of year [around Thanksgiving; to visit family] to use the pool, but saw they had a lift chair to allow disabled to access the pool (which my wife would need). Would stay here again.

This motel has over booked and has put us in a twin bed room which stinks like mold and is nasty. I’d like a refund of some of my money. I specifically booked a king room. This is total garbage.

The room was clean and the staff was super friendly. However the elevator would not come up to the 3rd floor so I had to use the steps to go downstairs every time and the bed felt hard after a few days.

The room we were given originally reeked of cigarette smoke. The person at the front desk attempted to switch us.

Safe clean good breakfast

Michelle and Misha were excellent. Great hotel and very clean and comfortable. Lady that recommended Kelley’s Kitchen was spot on. Great good. Will stay again. Thank you.

Room needed to be cleaned better and when I asked for trash to be taken out and clean towels they didn’t do either.

No shampoo

Room was dirty and old. It smelled moldy and wet. There was broken glass and balloons by the bed and stains running down the headboard.

The staff is very friendly and the breakfast menu is great.

I would like to begin by saying entrances to this hotel is not the at all great way to enter, we were fine checking in but notice the second elevator not working only one worked and the one that did work would shake and bounce when it stopped, like if the cable couldn't hold. Upon entering our room there was a strong stench of wet and musty smell to the room. You couldn't avoid smelling it. We asked to be moved to another room due to the smell and the lady that attended us mention, all the rooms will smell like that. We were shown other rooms we pick one that smell less of the must. But upon inspecting the room had items that were broken. First the ac had rust inside the vents along with a sound of filled water. The alarm clock was broken no cover in front and the alarm off button did not work. So, we heard the alarm turn on multiple times. The room phone also did not work couldn't call front desk or housekeeping for extra towels or blankets. The extra blanket for the pull-out bed had a huge hole where you can see the stuffing. Loud noise coming from the exercise room around 2am from people exercising with a radio on. People hanging out in the hallways speaking loudly and not caring about people sleeping. Next day at check-out we all woke up sick, congested with sore throats from the musty and wet room we slept in. I do not recommend this hotel. Our first time here and the staff did not do a well of a job to keep this place clean and orderly.

2. The tv cable wouldn’t work, they sent a staff member to come and re calibrate the cable and got it to work, but it turned off again before the end of the night. 3. Mold! Terrible moldy shower in the shower door track. A simple spray and a brush will clean that out. 4. There was a clock radio next to our bed that made static noises all night. I even got down under the table to try to unplug it but the plug was covered up. I really expected better from this hotel.

The furniture surfaces in our room appeared not to have been wiped down in months! We had to ask for toilet paper and tissues because these items were not stocked. The carpet was also very gross. Would not recommend.

Room was clean but smelled like mold. Restroom sink pipe was broken and water was leaking. Front desk staff was very friendly

We always stay at this location when we take a cruise out of Galveston. The hotel is convenient, the rooms are always well-maintained and the breakfast is good.

Room at a bad smell in it

We contacted the hotel to notify them that we would be checking in late. At our arrival around 10pm we noticed a fowl smell. Going up to our room we noticed fans flowing in the hallway and in front of our room door. Our room had a terrible mole and humidity order. Due to our arrive time we stayed the night and checked out the following morning at 8am. We requested for a refund at the front desk for the remaining nights and were rejected the refund and we were billed even though we had left. We proceeded and checked in at the Marriott hotel for the remaining of our trip.

Very friendly service

The staff was very nice and helpful. And the breakfast was very good with a wide variety

The front desk staff Michelle was very friendly and accommodating. The room was clean and had what we needed. However, the furniture does look worn. Time for some new furniture. The breakfast was good. What you would expect to have. We didn’t use the pool so not sure about it. Overall good experience.

It was easy to get to (there is road construction, but the property can't help that).

We had a great day at this property, great location to the cruise port, we love staying here and will continually come back, thank you for a great visit

the room as clean as it could be and the staff was very attentive.

Muy cómoda la habitación

Wifi, tv, and phone didn’t work. Had no service all weekend. The air conditioning in our room didn’t work and we had to wait for maintenance to come check it out in the morning with a family of 5 sweating in the Texas summer heat because they had no available rooms to move us. Got moved in the morning. Breakfast was great and the staff was overall very kind.

The property itself is just old and outdated. The beds were pretty comfortable. I’m not entirely sure how well they clean the rooms considering we found somebody’s sock underneath our sink in the bathroom. The area around the pool is broken and cracked, but not to the point that I would consider dangerous. The pool is also quite small and there is no hot tub. The staff is very friendly and helpful.

Service was slow.

Great spot,many places to eat or shop at near by

Pool was super green so our evening plan of swimming was not possible. My kid ended up covered in bites from the room. I don’t think I would book here again despite the staff being awesome and the rest of the facility being nice.

I would definitely stay here again!

The property pool was filthy, the room had extensive damage, the lobby restrooms were broken, elevator damaged. Find alternative accommodations in the area this property is in desperate need of repairs and a deep cleaning.

Not very clean Our cards didn’t work well with the door to the room but they worked excellent with side door entrance to the jotel

Nice

We have a broken bed and are short on towers. It appears they are not ready for guests. The good thing is that the staff resolves the problems.

The suite my family received was very nice, neat, comfortable. but Room had a smell of mildew and water damage was visible in certain areas of the room,

Staff were absolutely amazing. Rooms smelled like mildew and mold

OUR STAY WAS AWESOME, SIMPLE AND QUICK CHECK IN AND OUT, BREAKFAST WAS DELICIOUS, SERVICE WAS AMAZING FELT LIKE I WAS IN A LUXURY HOTEL. ROOM, POOL AND GYM WERE BETTER THAN I EXPECTED!

So glad we chose this hotel - clean and friendly with very good breakfast.

When we arrived we had to wait almost 20 min for someone to get to the counter to check in the kitchen ovens for the hot breakfast were out of order the whole week so there was no hot breakfast which was the main reason for booking the hotel and the was a very musty smell throughout the hotel the a/c didn’t really cool the room

Everything was good! Only issue was the water wouldn’t come out cold.

Hotel smelled humid as if the floors have water damage. They had dehumidifiers all throughout the hallway. The rooms smelled like water, but in a bad way, like mold. They would not give me in my granddaughter, a new room because We booked through a third-party. They said do not book this hotel. It smells like mold on all the floors. It is not suitable to sleep in. Only one elevator was working, the breakfast was only cereal, and bagels due to the oven not working, all the floors smelled of mold. DO NOT BOOK!

We paid for two rooms for three nights each, so around $800. Only one elevator worked, hallways and rooms smelled wet and mildew, kitchen was out of service ( free breakfast was cereal and bagels). They should not rent rooms that are not fit to sleep in. They would not change my mom’s room to a new one, stating “ you booked through a third party, we can not give you a new room”. DO NOT BOOK this hotel

Overall- it was clean “looking”. However, the room we were placed in smelled horrible of mildew or mold. We will not stay here again.

Breakfast was 100

Our stay was amazing Tate was the best host he made sure we had what we needed in every aspect we will definitely be staying here again.

no

There were stains on the bed top cover, phone didn’t work. They don’t answer when you call. Hair in the shower. I like how the store is a minute walk. Staff were pleasant and breakfast was good.

We couldn't stay. The hitel had dehumidifiers everywhere, black mold in the rooms, the sheets were damp from the moisture, the decals on the walls were coming off becaise even the walls were wet. The lady at the front desl, Bridgette was amazing. Poor lady was up there sweating and stull smiling and doing her best to please customers. The maintenance man thar was working was so accommodating, he we to checl 3 different rooms to find us the best room they had. It didnt work out, but those two rmployees were rockstars. Sad to see a Holday Inn Express in this poor condition. We even met guests in the parking lot that actually went and bought a box fan for their room to stay cool. Now hotels.com is trying to chase thebhitel down for a refund. It's all on this hitel, hitels.com has been wonderful so far. Waiting on a refund.

The stay was fine. Close to the pot, which was perfect for our family cruise. Customer service was amazing. Fred was such a kind and fun interactive person. But somehow, I was double charged. I had already paid through the hotels.com app...so i was not supposed to be charged again for two rooms. Working with my bank now to correct the issue. I am unable to reach anyone via phone or email.

Staff

Clean well taken care and nice Employees

Met all our needs, no issues!

When I arrived at the hotel, the staff treated me very poorly. They asked for my ID, and while everything seemed fine at first, they didn’t hand my ID back to me as I gave it to them. they placed it on the me pick it up myself. The attitude was terrible, and I felt it was discriminatory. The person was a bald African American man, and I am Hispanic. I felt very discriminated against and was extremely upset with how he spoke to me. I do not recommend this place. When we got to the room, it smelled really bad, a very strong odor, possibly something to do with the air. Honestly, I do not recommend it at all. However, the African American woman working in the morning, who is tall with long hair, was very kind and attentive. I believe she handles breakfast and is very polite and helpful with everyone. I recommend her service, but not the other guy who attended me first. His attitude was awful.

The front desk worker, Brittanyoh

Property was clean. But not maintained very well. Guest washer out of service, and one of the elevators was not working. Breakfast was good. There's a convenient store and a Jack in the box in walking distance. That was nice. But, the walls were thin. I could hear everyone who was in the hallway all hours of the day and night.

Waited 30 mins for check in and they gave me unclean room after complaining made me wait another 30 mins before providing a room. Property on whole itself so unclean including elevator. No body wash in body wash dispenser they provided. No enough towels or sheets. Over all disappointmented with the stay. Break fast is good

Even with a busy school graduation and memorial weekend. Host to check in and for breakfast were super nice and she kept the food nice and professional

Hotel was very clean and staff was friendly.

Amazing. Hotel felt fresh and clean. Staff was super nice. Definitely would go back

Had mold on the picture over the desk didn't notice until we were leaving and we were with a big group. I forget to mention to the desk to look at it. Otherwise pretty clean room.

The staff was not friendly at all and the night front desk staff was sagging & smelled like weed. Both the day desk clerk & night was always on personal calls on phone. Acted inconvenienced anytime you needed something. The 1st room they gave us smelled horrible but they did give us another and it was ok but you could tell it was not very clean.

Very friendly and helpful staff

The front desk people were very nice

Customer service was excellent the people at the front desk were very kind. The property is showing some age in the bathrooms with some rust and water damage.

I regret to say, we won’t return.

Not sure why this hotel had good ratings because it was pretty awful. The room stunk like roaches and the bed skirt was nasty. The doors were hung crooked. Fred was nice when we checked in but some of the other staff not so much. It was a busy weekend and the one person preparing breakfast had a hard time keeping up.

The staff was great and friendly. The entire hotel smells musty. As soon as you walked in the front doors you could smell it. Our room smelled the same and felt humid. We were only there for one night so we stayed. I fortunately brought odor illuminating spray so it was tolerable.

The elevators takes too long are really slow. Beakfast wasn't what I expected. Bad breakfast.

This is always our go-to for the night before a cruise. They always take care of us!

bathrm needs little things fixed-shower door slide, etc., desk staff turning out lights constantly in common area 1st flr so hotel appears closed; brkfst items like cinn.rolls not filled after 1st hr.; desk staff often not at front desk, except 3pm lady

Fred at check in service was on point and friendly. Helped with breakfast time,elevator and parking. Breakfast was hot and fresh with options to choose from. Bed was a little too hard for myself. Will be back again

Staff very friendly gave great recommendations to a restaurant, room was clean shower area was clean. Thanks for the Hospitality.

I had to keep getting new room keys from one day to the next. I think when they were making the key each day, they were only doing it for that night and not for the for the three nights stay I was there.

They didn’t give my deposit money back for no reason.

Hotels.com booked us a disability room without our knowledge. The room smelled as if the carpet was mildew. The carpet and in the walls was wet from the storms. Per the front desk attendant. So to change rooms would have been pointless because the other rooms smelled the same. Also the shower head was zipped tied so that it wouldn't fall from its position. Mind you it did anyway when I tried to adjust it. The shower curtain had visible urine stains and it reaked. I was given some spray to spray around the room just to make it through the night. Needless to say I'm up at 2 a.m. making this review. I feel robbed not only of my hard earned money but of my rest.

Such an amazing beautiful place. Great service and good breakfast.

Decent older hotel. Some distress in the bathroom. Beds looked clean. Only had 2 towels in the room. Not the best if your wife has long hair.

A nice place to stay, easy to get to and everyone was helpful and friendly!

Location and staff great. BREAKFAST was good, plenty of options.

Great stay

Lobby smelt like cigarette smoke even though there was a clear no smoking sign as soon as you walked in. My family was there less than 12 hours. No other complaints.

very nice staff, clean rooms and great breakfast buffet.

Shop was bad. Not only dirty but looked like a bunch of bandages to fix issues.

Staff was great

Weds to be repairs made in a few places. The staff is absolutely amazing and made me feel so welcomed

Helpful staff

Hotel was great. The bed was hard as a rock.

The staff was very polite and friendly. Our room wasn't ready when we got there at about 330- check in is at 3- but they worked hard to get it clean quickly and we only had to wait about 15-20 minutes. The manager said they had a lot of late check outs that morning. Overall the hotel appeared and smelled clean except on the 2nd night when we got to our floor the smell of Marijuana was so heavy, we could hardly breathe. Thankfully the smell didn't continue into our room. Bed was comfortable, they replaced our towels daily but didn't do a full clean daily which is OK because i don't even make my bed at home so why would i need someone to do it for me on vacation. Breakfast looked pretty standard though my husband said the pancakes were raw in the middle so we ate somewhere else the 2nd day. Parking could use some help as it didn't seem like there's many spaces. I like that this hotel is close to lots of things in the area. Overall I'd say this hotel is pretty good.

We enjoy staying at this property on our way to cruise the following day.It is convenient, the staff is pleasant and helpful. In addition, there are some dining options nearby.

The room was clean but it had a smell to it.

Very comfortable for our stay to visit our son.

Staff very friendly. Hotel clean and smells fresh

Side note the attendant at the desk was very nice!!!

Never again. My trash cans were on my “clean” bathroom sink, the shower was stained, and I had to call maintenance to get the tv operating. Nothing was worse than the lobby and dining area during breakfast. The tables were dirty and my shoes actually stuck to the floors.

Great place.

Bed box spring was broken and coffee machine in room didn’t work. Told management and they made it good.

Good breakfast Nothing

The Guy who checked us in was great. Made our stay very welcoming N/A

The rooms were not well maintained. Strong smell in all rooms we were in

The location and staff was friendly and helpful The walls are a little too thin

It was very clean

Staff is super friendly and helpful. Thank you!

While the staff was amazing, the condition of the property is poor. The third floor smells horribly of mold/mildew to the point that I’m concerned it may be a health hazard. There are mold spots on the ceiling and the fixtures are rusted. One of the outlets in our room had clearly been overheated/burned as well. There were also stains on some of the bedding. Overall, I wouldn’t be able to recommend this location in good faith unless a lot of work is done to remedy the problems.

Great experience

Close to dining and expressway.

It was very clean. N/A

Very good

Very good

.. ..

Our first room was dirty and smelled heavy of mold . They did put us in another that was a little better .

Lovely place to stay! Close drive to get on a ship

The front desk staff was amazing! Breakfast was good.

The floor was slick like it was mopped with dirty water. The tub was rusting on the sides.

Smooth easy check in with friendly knowledgeable staff. Very clean!

When we got to the hotel there was a whole bunch of people in the parking lot handing out in cars blasting music and smoking weed. So much so that we smelled like it when we got in the hotel. There was roaches in the lobby and lobby bathroom. We put our things in our room and went to eat. When we got back the people that had been outside when we got there were now inside with the Hotel staff sitting and cutting up in the breakfast area with the lights off. We went to our room and went to bed and were out if the hotel by 8 the next morning. There was also an issue with my card while I was there and they charged me more than once for the room.

Superb

I reserved a King bed, and ended up with two double beds! Misleading information and I feel jipped!!!

Very smelly in the rooms and hallway. Not a good holiday inn

Exceptional

We have stayed at this location several times because it is quiet, safe and has a good breakfast. It is a convenient location because we board a cruise ship the next day and it is close to Galveston.

Room was extremely cold and air would not cut off. The shower was floor was dirty and I had to clean it.

The staff went above and beyond to make me feel comfortable and safe

The room had a mildew smell the entire time. Ridiculous

Good for cruises

Nice one night stay. Staff very friendly and helpful. Room clean and not much noise. Breakfast pretty basic but not bad.

Great staff

We stayed here in August with my family for a night. Bed was comfy room was big . But the smell in the hall was like humidity with mold. They had multiple air purifiers trying to help but it didint at all. The rooms smell of orange scent you can tell they were trying to cover up the smell. Will never stayed there again. Disappointed since it was our first time in Texas we’re catching a cruise the next morning. Note is on the other side of Walmart and you will have to Uber to the plaza can’t just walk there.

Room smells mildew no towels have to ask for old room tv is not working won’t be back

Great spot to stay before our cruise out of Galveston.