Comfort Inn & Suites Texas City I-45

the location was close to my destination The room and the hotel was overall pretty dirty. My room was not clean, did not look like it had been vacuumed, the sheets did not appear to have been changed. The room smelled old, musty, and stinky. There was a very bright light that came straight through my window and there were no black-out curtains. It was the worst hotel I had ever stated at, it was so unfortunate.

Room was covered in mold, manager moved us to another room but hotel basically dirty and amenities not good or inoperable!

The most jarring thing was the amount of mold inside the room. There was mold on the curtains. There was mold on old food that was left in between the mattress and boxspring. The boxspring itself was dirty and was not even vacuumed. The boxspring cover had weird stains. Everything about the room was dirty. Elevators were dirty. I work at Ecolab pest elimination who services a large amount of hotels similar to this, and I thought I could see past evidence of bedbugs. Evidence that should not even be present if they were properly cleaning their linens and furniture. Within 10 minutes of walking into the room we checked out and got a hotel at another hotel.

Disappointing

Front staff was amazing. Very helpful. Knowledgeable of the area.

Bad

First of all, the directions to get there weren't clear. It was advertised as having a pool, but it wasn't in operation; the door couldn't be locked; the shampoo provided wasn't enough; and the breakfast area didn't look clean.

60 % satisfaction

Started out pleasant. Couldn't find room 111 no number on it. Last night noticed rust on lamp with plug-ins to charge phone and one did not work. Stains on mattress. This morning went to take shower and water was either very cold or scalding hot no in-between. NOT to mention bugs in bathroom. Notified staff and all he had to say was we could switched rooms. I said what about next guest and he said nothing. I let him know I am reporting bugs to Health department, corporate.

Everything was nice and clean…

My prepaid 3night Memorial Day stay was terrible. I traveled 5hours all the way from Dallas, TX. In my experience, No maintenance or housekeeping staff on duty after 3pm. They only gave 1 room key, room had a damp smell, bed sheets were dirty on check in, the phone didn't work, room had 2 TVs with 1 remote, the window leaked a lot of water while raining, water rolled into AC unit then to floor no maintenance on duty to address issue so front desk gave me rags to place on window, the shower head only had water from one side, the water didn't get hot, the tolite seat was broken, the bathroom door wouldn't close shut without force, the rude overnight front desk person knocked on my door 2 nights after midnight waking me without legitimate reason. The second room offered smelled bad and not cleaned. Front desk staff was not personable. Pool was closed. After speaking with manager/owner about issues, he stated "if he had those issues he would have checked out". The room was prepaid for 3 nights. The manager/owner didn't offer a discount or refund. It was a holiday weekend other hotels were fully booked or prices were very high because of the holiday. I suffered through the weekend I WILL NOT STAY AT THE COMFORT INN & SUITES TEXAS CITY I-45 AGAIN.

The beds were comfortable It looks dirty. Elevatoe ceiling was dirty like & lamps in rooms were rusty

The beds were comfortable It looks dirty. Elevatoe ceiling was dirty like & lamps in rooms were rusty

Room ac didn't cool and the fan rattled terribly. Mattress was terrible. We woke up hurting and aching all day. Mold in some places. Smelled like mold. I would not stay here again. I wouldn't recommend it.

Front office staff when we arrived was rude acting like we were bothering her.. room was filthy hair in the bathroom floor and cockroaches in the room. Room smelled of mildew very disgusting place do not recommend

Good

The property need some updating and the plumbing had issues

Bad

Good stay

Exceptional

The pool was under construction , the hotel was filthy.

Passable

The cons greatly outweighed the pros. No hair dryer, although the holder was installed. There was no remote for the TV and we were told there was none available. They provided an iron but not an ironing board, again, we were told there were none in the hotel. there was construction material every where. The front desk was less than helpful and the owner was rude.

The cons greatly outweighed the pros. No hair dryer, although the holder was installed. There was no remote for the TV and we were told there was none available. They provided an iron but not an ironing board, again, we were told there were none in the hotel. there was construction material every where. The front desk was less than helpful and the owner was rude.

Passable

A/c wasn’t cooling off. Breakfast was horrible and coffee machine broken.

I dont know if this Comfort inn is under new management or not but Ive stayed here in the past and I can tell the difference. Seem like the management that is running it now is not keen on running a hotel. It being an old hotel doesnt bother me, but the upkeep and cleanliness is lacking. Stacked old furniture in the pool area, old outdated washer and dryer, very very dirty elevator, poor housekeeping, and staff lounging around without shoes on. Place has really went down from a year ago. This place use to be pretty decent.....

The hotel was being renovated at yhime of our stay and was looking forward to using the facilities like the swimming pool, and the floors were covered in paint. The swimming pool was being used as a storage space and was not available.

The room was clean and comfortable, and the hotel was in a good location. Breakfast was advertised at 6-9am on a Saturday. Breakfast on the weekend is usually 7-20am. We went down about 8:15 and there was nothing left. We asked if anything was going to be restocked and were told no, the workers had already gone.

Breakfast was advertised at 6-9am on a Saturday. Breakfast on the weekend is usually 7-20am. We went down about 8:15 and there was nothing left. We asked if anything was going to be restocked and were told no, the workers had already gone.

This is the only hotel I stay will stay at when visiting Texas City. Its older but I dont have to deal with alot of guest, animals, or children running the halls. Hotel is clean and decent.

This hotel was extremely dirty and had bedbugs. The bathroom had opened soaps and stuff smeared all over the mirror, as if they never cleaned it from the previous person stain.

Desk staff said that she couldn't find a room under my reservation. But got charged the next day for a no show. Manager credited me for the no show. But will take 3 to 5 business days to get refund on their error.

Carpet was not vacuum The beds smell horrible Very old furniture Bathroom curtain was stain and broken Rusty metal lamps

Quiet, nice area Not enough breakfast

Quiet, nice area Not enough breakfast

The property is in a great location. The renovations are shoddy. My room had rusted lamps and shower head. The lamp shades were soiled and faded. The bed was uncomfortable. The biggest problem was the mold around the window seal. It looked like black mold and smelled horrible. The plastic plates and silverware for breakfast was tacky. The cost of the room was non-refundable which is the only reason I stayed.

Showers had very little pressure. Rusted light fixtures with dirty lamp shades. Curtains were filthy along with the A/C hand construction dirt all over it. Workout room was shut down without prior knowledge. Breakfast was poor at best with no fruit and meat was still frozen. There were no vending machines for bottled water. Would not stay here again.

Amazing

Easy to get to There was no hairdryer but staff did locate one for us

There was no hairdryer but staff did locate one for us

Besides being under construction the personal was terrific. We had an issue with the room and front desk took care of it immediately.. AWESOME!!!

Poor

Yes

Walmart & Sam’s located 1 minute away. Roof in the breakfast lounge seemed as it was falling apart.

The check in staff were very nice and helpful. The room was not clean. There was trash in a drawer and stains on linen and on walls. The shower faucet handle fell off in my hand. We went down to breakfast with ample time remaining but there was no food other than cereal, waffle mix and one yogurt and a few muffins. No hot food available. No one restocked breakfast items even though there were 30 minutes remaining for breakfast time.

Middle of remodeling. Smell and dirty from all this construction.

The carpet was nasty it was filthy, the bottom of my feet were black wjust walking from the bed to the bathroom. The carpet in the hallway was torn and looked like it had not been cleaned in years. Bathroom had mold, and it had a sewer smell. Theres a lot more but i will never go back.

Staff professionalism was lacking, they were fighting in the office and ignored us at check in for 10 minutes until we knocked on the door for the second time. The hotel was in renovations but it looked like they gave up cleaning at all during renovations. The room was disgusting, elevator was full of chaulky finger prints from the drywall. Bed spread had dried on plaster stuck to it. Will never stay here again.

They didnt mention they were under construction. All.the way to our room was a mess of sheetrock, paint and trash and out room was right in the middle of the mess.

Renovated rooms are amazing, old rooms need a lot of touch ups

The place is under construction. I was not told that. The pool was closed. The breakfast had no food most of the time. A very disappointing stay.

Plus the towels were limited know face towels at all. Tub was very rusty and brown looking I asked for a King size bed I was given to full Size. The paint smell was very strong.

The worst hotel by far

Good clean room

Mole very present

Frist off Expedia over charged me 11 dollars .It was suppose to be a 50 dollar deposit refundable when checking out .They didn't do that they told me in 5 to 7 business days after arguing with them i left ,then i noticed they had charged me 250 dollars deposit there liars i still haven't been refunded a freaking dime today im headed to file theft charges on them never again wilm i stay there its not over with them yet also speaking with a attorney Monday if i dont rece my deposit back TODAY

No pool. Breakfast on Friday was bagels, bread, and cereal. I asked the front desk clerk if they had any protein, she got me a frozen egg from the back.

We were not very happy with the experience of the room. It was very damp. I was afraid to go barefoot on the carpet. The bathtubs need to be resurfaced. The lobby was the only good part that we enjoyed. There was a table in our room with a coffee pot on it that had an inch of dust underneath and some trash that should’ve been removed. The lamp in the room was rusted. We will not be going back to this hotel.

Got there and the front desk lady was freaking out because there was a leak and she had to move people around, not a problem. We got to our room and it smelt like mold, the bathroom frame was all rusty, and there was a roach on the bed. The lady at front desk was very upset with everything going on, but she was very nice and apologetic. She let me look at a different room that ended up working out in the end.

My stay was horrible. The carpet was wet and had begun stinking. The ceiling was molded. The bathtub was black and dirty. I have a lung disease my night there was scary. I would it recommend this hotel to anyone.

It was really good for the value. Clean enough and had a good sleep. They even offer jimmy dean microwave sandwich’s compared to a traditional continental breakfast. I would come back.

Our room was an amazing cleanly well done renovation! New carpet, bathroom and paint ! Breakfast was included! Waffles , yogurt, coffee, cereal, fruits ! Very convenient to an all you can eat Chinese buffett!

The motel clerk stated she could not change the res. Also, Hotel.com website would not let me change the res for a future date.

My stay was garbage. I only stayed one night. I couldn't even sleep or shower do to the mold in the bathroom. There was mold all around the ceiling.

They're renovation

Apparently remodeling going on and floors not very clean. Floors in room feel moist on the feet and killed a cockroach in the bathroom. Went for coffee next morning and machine would only work sometimes. The guy working desk messed with machine till it worked a little better. Breakfast area run down and they apparently were mostly out of food. No butter, no milk for the cereal, no fruits, no pastries and trash cans full from day before!

The tub is dirty looks like it hasn’t been clean in a week. The room smells like mold and mildew. The pillows, curtains and blanket is torn up.

They were doing construction in the room next to ours. Was woken up by banging and drilling both days. The tub was stained blackish gray. Husband had to fix the toilet to stop it from running. Water dripped on you from the bathroom fan which was broken and didnt work. The floor in the room slopped down and then back up aa you crossed the room. You felt and heard the front two sliding doors every time they opened and closed in our room. The staff was very nice just nothing like the pictures and not relaxing due to the work happening.

Im normally not one to leave bad review but somebody has to know about this ! The 1st room we were given was 107 & it was MOLD & DIRT Everywhere !! the hallway wall papers were coming off the wall from water damage. Mind you EVERY Hotel was booked and we had nowhere else to go since we were going on a Cruise the next day. So we went back to the font desk let the manager know and was assiged another room on a higher floor .. This room didnt smell as bad btu was still dirty ! we had to go to the Walmart and get cleaning supplies and covers just have somewhere to stay for the night ! We would have stayed in the Car if our luggage woudl have allow it !! WORST $115 ive ever spent !!!

Very dirty, curtains disgusting the smell when you enter the room is horrible, indoor pool closed and fitness area dirty the beds ans bathrooms are not to be used, almost nothing for breakfast,i won’t comeback

Owners did not care about the complaints and they said it openly. The bathroom was dirty and there were cockroach.

Staffing was so bad, we had to get our own breakfast supplies out of the kitchen. It was just terrible.

I only have one lung due to cancer and there is no way I was going to stay there. Front desk offered us another room but if that room was that bad and they were willing to book us in it there was no way I was going to let them put me in another one. We booked a Holiday Inn in Galveston and enjoyed a nice clean mold free room. Never did get a refund. I’ve attached a picture of the bathroom ceiling

This place is old beat up and doesn’t deserve to be in business. I think the alarms should have went off when the hostess told us they had 15 cancellations and best western in the same area said every one leaves there and comes to them…I won’t even disgrace the internet with pictures of the hotel…I pray they get renovated cause my car is a better stay that that place.

I’m not sure how the property is at this hotel cause I never ed stayed. I am aware of their negative reviews and the bad ways out the good. I believe this property is not about the customers stay they’re only worried about what’s on the customers card.

Pool did not work. Room had water damage visible AC was not as cold as it should be.

Bathroom was a little outdated. No hair dryer. Tub looked not clean.

It’s older, but that is NO EXCISE for the gross tub w mold in the caulking.

The staff was friendly and helpful. Wallpaper was peeling off the walls in the general areas and everything was just dingy. The rooms were disgusting. They smelled musty, they were dirty, the comforters were stained. There were smears on the wall. The showers / bathtubs were gross, and one of them was inoperable. It made us question if they even clean the hotel and rooms at all.

Nothings

Oddly, the mattress was one of the most comfortable I've ever had in a hotel.

Nice location outside of Galveston. Just very dirty

Renovations were happening and the rooms were not clean. One of the rooms had mold in the shower.

I will say that the pictures are definitely not what the property looks like. False advertising at its best. It was highly over priced for the shape of the property. I could have stayed at a much nicer place for this price. Very misleading info.

It was okay for a night stay.

It was roach fested

Very dirty hotel! Mold in the rooms and dirty sheets that smell like mold. It looks like homeless people sneak in to sleep here. Toliets don’t work, bugs everywhere. Bed bugs too!! Do NOT stay here!!