Best Western Texas City

This is our favorite hotel to stay before cruising from Galveston. Very clean, good breakfast, helpful, friendly staff. 15 minutes to the port.

Tony was the best

It was ok The air wasn't on when we got there and room smelled musty. We could smell that smell all night. Will not stay at this place again

Exceptional

Very good

Exceptional

The breakfast was not good at all but coffee was great

I love the hotel staff they were awesome The breakfast was not good at all but coffee was great

Everything was good except didn't know you had to put a $100 deposit down once you got there and had already paid Hotel.com. A lot of other people were blind sided by that too. Other than that the staff was good and everything was clean

Front desk Tony was awesome

Front desk Tony was awesome

The location, great value, comfortable room,quilt, breakfast was delicious staff great Had to leave!

Had to leave!

We had two rooms and got no sleep, rooms smelt so bad like mildew, towels were stained, coffee pot, sprinkler was hanging down from ceiling, chair had stains that looked concerning and as we entered the smell of marijuana so bad in the lobby. The lady checking in, in front of us turned and said the same thing and was angry

The pool was a nice spot to share a pizza to close out the day.

I thought the breakfast was excellent.

Great staff

The breaksfast is pretty good !!

The hotel was very nice clean wait staff was very helpful. Will stay again.

Beds were comfortable. Could not take continental breakfast with us.

The breakfast and the amenities are excellent.

Convenient location for what we were doing Had a weird smell but bearable and somewhat dated

Could not take continental breakfast with us.

Good place to stay before a cruise. Nothing fancy but clean and good value for the price.

Convenient location for what we were doing Had a weird smell but bearable and somewhat dated

Exceptional

Location was good. Smell moldy, musty. Had to go buy fabric spray to put on nasty carpet musty carpet. The shower curtain was disgusting…dirty, torn.

Location was good. Smell moldy, musty. Had to go buy fabric spray to put on nasty carpet musty carpet. The shower curtain was disgusting…dirty, torn.

Check in was easy and fast. Room was very clean and spacious. Bed was comfortable. Very quiet. Breakfast was great. I will stay here again when I’m in the area.

The staff was nice and the location wasn't bad. The first room I was in smelled like smoke. We were moved to another room that smelled better. It would've been nice to have better soap for us to use considering the cost of the room.

The staff was nice and the location wasn't bad. The first room I was in smelled like smoke. We were moved to another room that smelled better. It would've been nice to have better soap for us to use considering the cost of the room.

Parking space was safe , breakfast ok

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Everyone were very professional and nice.

Good lil chill hotel

The desk receptionist was very rude. I guess he woke up on the wrong side of the bed.

DO NOT. I repeat do NOT stay at this hotel, especially room 208!! I found bed bugs in the bed, checked out and left. It has now been almost 4 weeks and I am still fighting them for a refund! The hotel puts it off on hotels.com/3rd party because it was a prepaid booking and hotels.com keeps saying the hotel isn’t responding to there attempts for communication. At this point prepaid booking or not, the hotel has received payment for the stay that I cut short. I only asked for a refund, they are lucky I didn’t ask for reimbursement for what I was out to treat the belongings I couldn’t replace or of my car (since my luggage had to be put in it) or replacement costs for anything I just trashed instead of chancing taking back. The entire situation has been handled extremely poorly. I’m leaving one picture of the bites that woke me up. If you feel you need more proof I have more photos as well as screenshots of emails from the hotel acknowledging the presence of bed bugs.

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Didn't exp

Clean room. Coffee maker did not work. Spa was not heated. Breakfast was good. Super packed but staff did a good job in refilling food. Staff was hit or miss. Check in staff was grumpy but check out staff was very friendly and personable.

Breakfast was ok. The parking lot was nice well lighted. The night staff was very nice and friendly.

DO..

We only stay here, it’s a perfect location

All good

Staff was friendly and facilities were clean. Overall excellent service and well kept amenities.

All staff is great! I just do not agree about not being able to take breakfast to room.

We arrived and were told that our reservation was cancelled, this is the second time this has happened at this property! They said because the credit card they had on file was declined, that card was changed after our bank name changed but we still did not even get notified there was a problem. I feel this property does this so that you have to rebook at a higher rate, when we booked months ago the rate was low. The worst part was the smell of Curry cooking spice! It was everywhere due to that the owners I’m sure live on the property. Anyway I don’t see how they get good reviews.

It was many problems with wi-fi and we call them and not body helps us.

First time there and we will be back . Since we fish a lot and usually stay on galveston island. This BW is so nice and quiet .

The staff were very friendly. The room was clean and the property was well-maintained. Parking was adequate. We cane back to the hotel after dinner and there was plenty of parking.

The employee that checked us in was not a very pleasant person. He was not at all inviting and was very short with us. He acted as if he didn't like his job and was unhappy. The process was grim and gloomy. We couldn't wait to leave the next morning.

The room was clean, and fresh. I didn't see one bug, or spider! That is huge for me! Nice place for a good night's sleep.

Very nice room for the price. Clean and the AC works GREAT!

Our only complaint was we were close to elevator and while trying to sleep you hear ding dong ding dong. Then people getting off elevator talking loudly outside door. The front desk was great checking us in and out. Room was clean. But we seriously got no sleep.

Nice big clean room. Comfy bed. Quiet.

Clean room, staff was friendly. Immediate area wasn’t the best. Overall it was good!

Room was great. And staff at check in was great.

Very nice

The breakfast was awful Pancake machine didn’t work No bread or milk The staff was never around to help or replenish anything I went and got them 2 or 3 times each morning to do so there job

Good value, very fresh

Staff was very friendly and gave us easy directions to the cruise port. Breakfast was excellent overall I was very pleased

You don't allow customer to bring your continental breakfast back to their room! Why? Hotel smells like Curry, beds are terrible not everstaying here again

Yes

This is our go to hotel for every Galveston cruise we take. Great location.

Hotel is very new but next to industry zone. The Christmas morning breakfast is terrible. Run out of toast and milk without refilling.

Very nice room. Clean and ready to move in.

Overall an excellent mid level hotel. The rooms were clean, the AC worked great and it was quiet.

Check in was quick and informative. Close to shopping & restaurants. Hotel is showing wear but clean and accommodating.

Very clean and helpful staff

Room was spacious and clean

Staff great & friendly! Breakfast was cold - and management putting a sign stated food was not allowed out of the dining area. I felt that was not right if we’re paying for our rooms. First time I’ve ever seen that sign.

Room was clean, but hot when we arrived. It cooled down pretty quick though.

yes

Room was very clean, staff was fantastic.

Just don’t stop up the commode at night. They will only bring you a plunger to fix it yourself.

Great location...cruising out of Galveston tomorrow morning and it is close to the port...cost much lower than staying in Galveston....great place to eat "Baytown Seafood"

Lady in front was very rude.. also I got bit by a spider and have 6 spider bites.. the first hotel room smelled moldy and disgusting got a second barely and was ok until I got bit

Everything was very nice including the breakfast in the morning. Room was quite large and comfortable. Totally met our needs for the night before our cruise from Galveston.

It was 4 stars

I always stay here when im in Texas City. Nice, comfortable hotel with great prices. Easy access to a variety of dining options

Clean and safe

It is a great place to stay

The staff was great, however the breakfast was awful and a waste of time. Also there were people walking the parking lot, as if they were trying to break into cars.

Nreds to be more staffed. But nice

Friendly Staff

Mold on walls mold on ceiling

Nice location friendly staff

I was upset that my room was canceled. I arrived and told that they had canceled my reservation. My cc had been hacked after making the reservation and tried to use my old card before I arrived. So they just canceled my room. I was not happy. Thankfully they had a room available at a higher price than my reservation.

The rooms smelt bad musty smell in air conditioner. Unfortunately it took a few days to recover, when you have allergies to mold. Ruined most of our cruise.

Had two rooms for a week to attend a school, one for myself and one for a coworker. Although clean, both rooms had an odor to them. Room service was well below satisfactory. My bed was never made, did not receive clean towels daily, and I had to go to the front desk twice to ask for coffee. The ONLY thing that had been done to my room was the garbage was emptied with the trash cans left sitting in the middle of the floor. The ice machine was out of order on the second floor and the jets in the hot tub did not work. I only leave reviews on two occasions and that being for exceptional service and really bad service; this being the only bad service review I've ever left. I do not expect perfection by any means, however, I do expect the standard service.

Price was great an easy access to Galveston

Great place to stay

We greeted by staff, that offred helpful information about the area.

Great place to stay the night before a cruise.

Overall stay was good. Perfect for a quick stay. Breakfast included.

Good place to stay before a cruise.

Need better food options

Friendly staff. Easy check in. Lovely features. Large comfy bed. Clean room. Lots of breakfast options including eggs, sausages, pancakes, the whole works!

This was our 1st visit here and since all of our grandkids live there we will be coming a lot to visit. This will be our place to stay every time. Outstanding!!

Hotel smelled very musty and damp, they had humidifiers running in the hallway. Breakfast, no one was keeping things going, pancake maker stopped working and no one checked it. Good enough for the night, but would pay more for a better place.

Overall it was a great spot for the price. Staff member Tony was informative and super helpful.

I enjoyed my stay

Stay was ok. Nothing special. Staff was not very kind and lazy. Said pancake machine was broke when it just needed more batter.

Everything was nice in the rooms are nice, but the ice machine on the second floor was broken and the main area that we would use on your weight room was broken and that was a key reason I booked the room

3rd floor room has a bad mildew smell. It was impossible to even sleep at night.

The only thing that was not good was our room smelled like previously wet molded carpet.

Clean and convenient , reasonably priced

The staff was helpful and courteous. Rooms are large and clean. The cost for the week was more than fair. Very good experience!

I requested a dehumidifier. They said they only have one for the first floor. How convinient. We were on the third floor. Unless they fix the issue, this Hotel it is really unsafe. I was having some respiratory issues.

Receptionists friendly

Our room was close to elevators (about 12-15 feet) and the elevator ding was loud. That's the only complaint.

The property is fine for a quick stay at a good price.

The room smelled like smoke even though it was supposed to be non-smoking. The coffee machine didn’t work, Netflix wasn’t available, there wasn’t a stopper to use the bath tub, the staff wasn’t very friendly and the hot tub wasn’t hot at all.

Key cards constantly kept disconnecting, air conditioning was not cool the entire hotel had a mold, mildew smell

Back door didnt latch shut/locked. Breakfast was adequate. By nine, things were kind of cold. Pool looked nice.

Our room was located next to the elevator so it’s noisy. We could hear the elevators going up and down constantly.

Room air wasnt on...too hot for that! Didnt rest due to room being too hot

Friendly staff

Great

Quite

Easy parking

Property is a little older but clean. Breakfast is horrible don’t waste your time.

Well lit parking lot, quick check in and comfortable bed. Always a great option before our cruise.

I do not recommend this hotel! The front staff was very nice but the room was not in good shape. The room was not clean and the bed was very uncomfortable. We did not have WiFi or cell service in room 103. It was a complete waste of money.

Good place to stay for the mkney

The front desk clerk said my room number out loud to a lobby full of people. We have always had a great experience here, but that was uncalled for.

The lobby had a unique layout-not the usual lobby area. Large kitchen eating room. This is our second time to stay here, and we will again.

room smelled like mold big spiders in shower , dead bugs on floor, pancake machine didnt work ,trash in parking lot

Very big and clean room. Very friendly desk personnel.

stayed here a night before a cruise. Room was spacious and clean

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I have stayed at this hotel several times, the cleaning staff are honest and the front desk is always pleasant.

Overnight stay. Surprised there wasn’t any references for food in the area, or for delivery.

The hotel itself isnt bad. Dont try to "pay at the hotel" they charge your card days before with no notice. The Manager at the front when i walked in to check in was rude and without saying a word and me halfway into telling her i had a reservation just stuck her hand out for my cards and when i went to hand them to her she snatched them. She has a scowl on her face the entire time and when you try to ask question she just responds with a very rude statement back to you. I will never be back because customers staying at an establishment deserve to be treated nicely if theyve done nothing wrong or been unfair to the person working the counter. Antwan was very polite when i spoke to him on the phone and at the front desk. From now on i will just take my business where it is appreciated.

My entire family and I stayed overnight, due to leaving out the next day for a family cruise. Everything was perfect!

Place was just right for our overnight stay before going to ship

This property is clean, quiet and comfortable. The front desk employees are friendly and knowledgeable about the area. At night, the parking lot is fully lighted and there is a convenient store within walking distance.

The sheets were clean and the bed was ok. The room and bathroom could use a refurb. The facility was ok, but was a little tired inside.

The only thing I didn’t like was the thin walls. You could hear everything

There are plenty of dining options within a one mile radius as well as shopping. There are plenty of parking spots and night lights keep the area illuminated.

We have stayed at this Best Western twice along with other travelers in our group. Convenient to the Port of Galveston, restaurants, Texas City shopping and a great value for the price.

Great place to stay.

Clean and safe

Horrible customer service/management. Very unwilling to work customer on a situation. Will never book here again. They're all about their money. Find a different establishment.

The staff was friendly and the room clean.

Great motel. Great price. Super friendly staff

Absolutely disgusting! We found a human tooth in the bedding… staff and cleaning crew don’t do their jobs.

Very clean and comfortable

This stay was wonderful we got there very early and the staff let us check in. However we returned today a few weeks later and they wanted an extra 59.00 to check us in early. So now we wait. Won't stay again.

Smells in the room

The staff member who checked me in was super nice. My only negative was that the room I had, smelled very musty, and like it had recent water damage. I have COPD so it was hard to sleep. I was coughing from the smell all night.

Property needs work. Wi-Fi didn't work.

Internet didn't work neither did some plugs in room.

This place was clean and comfortable. Close to cruise dock within 15 minutes. The breakfast included a pancake maker instead of the waffle maker. Easy check and checkout.

The only thing I would do is rethink the breakfast choice. The pancakes are horrible. I would change out for the waffle maker.

Wifi. Our room did not work, told front desk then they asked me to call the IT company I stayed in the phone 39 minutes and he said he took care of it wait 15 minutes and it should work now 15 hours later no WiFi.

The first desk individual was very accommodating and works quickly. We had mold on our sheets and he advocated to make sure we were taken care of immediately. We got a new room. We have stayed here before when going on a cruise and the man at front desk is always working hard to make sure people are happy.

Service was ok. The breakfast was not with a lot of selections and they were out of juices. But overall I loved my room. Very clean and comfortable.

However, the housekeeping guy was wonderful and helped us swap out our sheets. I didn’t realize Best Western had devolved into a Motel 6 at some point over the last several years, it’s really a bummer. We will never stay at a Best Western again.

The night auditor could have been more welcoming. The rooms had a musty odor, but otherwise clean. The bed was comfortable and we had a good nights rest. The breakfast was good.

Easy check-in. I have stayed here twice before boarding my cruise in Galveston. Good price and breakfast is included!! Close to Galveston and a much better price than you can get in Galveston.

We always stay at best Western. This time the bed was hard, pillows were flat, the room and hallways smelled like mildew, breakfast was unediteable, staff was not very friendly.

Loved how close the hotel was to all eating and shopping places in Texas City.

Stayed here the night before our cruise and it was just what we needed

Everything was great except the owners making a scene with a homeless man trying to get a free breakfast. He didn’t even get much. I would have loved to have given him my breakfast. But they have strict rules about carrying breakfast from the breakfast room. The gentleman was so well mannered and polite.

The air-conditioner in the room doesnt work very well. But other than that the guy that checked us in was very friendly and helpful and its a good, clean roon

I was a little leery of this hotel when I read the reviews. Yes there is a mildew or mold smell in the hotel but I wasn’t horrible. And yes the customer service at the front desk could be better but overall it was decent and clean. I would stay here again for a short visit. The only huge suggestion I have is get better pillows on the bed. Those things were as flat as a pancake!

Convenient for our destination.

TV and internet did not work in entire hotel.

The hotel was nice and clean the staff could be friendlier, and the rooms had a smoky smell.

Have stayed in the hotel a few times. Going downhill with each stay.

Good

The Hotel had a bad smell in it like mildew or some sort of water damage. It was so bad that when I left, the smell was still lingering in my bags and in my clothes.

Issue with the vending machine giving out wrong drinks (PIB behind the Coke buttons) to which staff said "not my problem". Bad smell throughout the hotel, damp smell. Our room had an "ozone machine" plugged in, a machine which shouldn't be used when people are in the room!

Close to cruise port

The was hotel was very budget friendly

First room was filled with ants and smelled moldy. Was offered a different room, no discount or compensation. Was still moldy smelling. Breakfast wasn’t kept stocked up and the breads were stale. AC was noisy! Probably the WORST hotel experience in a very, very long time. I will not return to this hotel EVER again.

It was perfect for an overnight stay before a cruise from Galveston.

The whole facility smells like mold

Hotel was terrible, smelled like mold when entering the hotel. Black mold on the room walls. Got our money back and got out of there!

The staff was distracted at check in , but check in was smooth. The room , however, smelled like it had either caught fire or mildewed. Either way it made it uncomfortable to sleep.

The property was well maintained..but the inside the room could stand a better smell inside..Carpet may need to be shampooing or change out everything else is great...Second time staying here and will return...Prices or great when booked in advanced..

El señor que estaba en servicio por la noche fue grosero

The room smells really bad like mold , the breakfast bar was not good at all, the swimming pool water was green like alot of allergy . Simply bad

Most of the staff is welcoming and happy to help. Good bed and clean sheets. Some of the room needs attention, just regular maintenance stuff on shower/tub, room chair is very dated. But good size tv and great pillows!