SpringHill Suites Phoenix Airport/Tempe

It was ok

Good stay, room getting

Staff, nice hotel, breakfast

The room was clean and the breakfast was good for the price.

Good for one night

Great value!! Friendly staff!

Close to airport and baseball field, nice and safe appearing neighborhood, staff was extremely polite, kind and helpful

Exceptional

Bad

Our stay was meh. The room was tired looking, worn. We did like the extra couch/ bed pull out. Parking was free. The window shade was not working.

Love the shuttle for transport around the town. Staff recommendations for food were wonderful.

Ice machines didn’t work. Toilet didn’t flush well, fridge didn’t work. The pool was too dirty to use. Airport shuttle was great and both the male & female drivers were friendly.

The staff here is warm and genuinely kind. They are the highlight of this location. The room was impeccably clean (I've worked in hotels for 15 years so I now see things others might not and didn't see a thing). The only note is it's clear that maintaining the property is not being worked into the budget. It's still fine, but the elevators, hallway carpet and some furniture could use some updating.

Exceptional

Hallways dirty, tons of kids, noise, etc. Hotel in need of a serious cleaning

Amazing staff great breakfast

Very good

Everything was perfect the only thins is i had 6 ppl in the room total and we kept asking for towels and they kept limiting it or didnt have it available. Also for pillows we needed 3 more and we only got 2 other than that everything else was good.

The room was very spacious and easily accommodated my spouse and I, my mom, and my son. The free breakfast was really good, especially the waffles! We were staying here 1 night before sight seeing through Sedona and the Grand Canyon. The only thing that was a little bit inconvenient was that the pull-out bed was at the narrow part of the room, so it blocked the way between the other sleeping quarters and the desk. It would be great if it was easier to move things around a little bit.

Exceptional

Exceptional

We stayed here the night before an early morning flight. I chose this property for the airport shuttle that was helpful for the car rental return the night before and our flight out the next morning. It was a very convenient location.

Our room was spacious and clean thanks for that. We appreciate our stay wish we could of stayed another night. Only thing was breakfast was a little late out and eggs were cold and tasted rubbery. Other wise everything else was good. 8/10

I had to request to be moved to a different room. After being gone all day when returning to my room it' reaked of the smell of marijuana like if somebody had sat in my room and smoked. I I went down to the front desk and the gentleman moved me to a different room. I was not able to get my belongings until the next morning when I went to the front desk a new person was there she was not friendly it was business as usual. She never apologized for the inconvenience. I asked for any type of air freshener so I could spray before I enter to gather my belongings she said oh we don't have spray only housekeeping has spray. She didn't offer to go an extra step to get me some a housekeeper was standing right behind her. They never offered a discount . And I never once heard I am sorry for the inconvenience!! Been more compassionate and friendly!!

Nothing was good Bed bugs in our room , blood stains on the bed sheets. The light was flickering the whole time when it was on. The glass shower was dirty .

Bed bugs in our room , blood stains on the bed sheets. The light was flickering the whole time when it was on. The glass shower was dirty .

I had to request to be moved to a different room. After being gone all day when returning to my room it' reaked of the smell of marijuana like if somebody had sat in my room and smoked. I I went down to the front desk and the gentleman moved me to a different room. I was not able to get my belongings until the next morning when I went to the front desk a new person was there she was not friendly it was business as usual. She never apologized for the inconvenience. I asked for any type of air freshener so I could spray before I enter to gather my belongings she said oh we don't have spray only housekeeping has spray. She didn't offer to go an extra step to get me some a housekeeper was standing right behind her. They never offered a discount . And I never once heard I am sorry for the inconvenience!! Been more compassionate and friendly!!

Very clean! Great customer service. Shower head, it was to fast and water streams was too thin.

Very good

Shower head, it was to fast and water streams was too thin.

Room was basically clean. Staff were kind and helpful . Hotel is worn and tired. Carpet has the ick look and feel to it. Room air conditioner turned off and on every few minutes and blows directly on the bed. Hallways are not air conditioned. Reviews on hotels.com cannot be accurate. The bed was hard and we could not sleep much at all because it was sooo uncomfortable. Breakfast was okay if you like powdered eggs. We do not recommend this hotel.

The property was nice and clean. Breakfast was good. There is no convenient stores and restaurants in walking distance. The items for sale there are very expensive. $ for a bottle of soda.

Great location in Tempe. Good breakfast. Great service.

Exceptional

Clean room and convenient location

I’ve stayed at a few Springhill suites. This one looked old and not super clean. Easy parking, Breakfast was ok, scrambled eggs, sausage, cereal, muffins, bagels and a waffle maker. Bacon would have been nice. Just a thought and clean the carpet and buy some new mattresses. Tv in the bedroom part wasn’t working. WiFi was good. Location was good. Good staff. Hotel looks a little dated and not super clean.

Room was clean We booked a king suite and when we got to the hotel the receptionist let us know there was no more room’s available, that they give them first come first serve even though we booked earlier…

Very good

Room was clean We booked a king suite and when we got to the hotel the receptionist let us know there was no more room’s available, that they give them first come first serve even though we booked earlier…

Clean room. Quiet. Good breakfast. Only complaints are long wait time for check in as there was only 1 person checking in people at the front desk, all while also answering calls. Also, the back door entrance by the pool are was locked and did not work with key. There was no sign to indicate this and I did call the front desk to advise of this, but was placed on hold too long to wait.

Breakfast was fantastic even the locations had NO problems No comment

Breakfast was fantastic even the locations had NO problems No comment

Everything was worth it

location

Breakfast was good basic but fresh. Parking was safe. Clean rooms

The gentleman driving the early morning shuttle was very personable and friendly. The highlight of our stay, he made us feel like old friends.

friendly staff

Yes and yes

Hotel is very average. Staff is very friendly and helpful. Rooms are utilitarian and mattresses are of poor quality. Showers basically drip water so you have to stand under them for 10 mins to get the shampoo out. Also, walked in and both TVs had Fox news loops running on them. Why a hotel would choose Fox news as their welcoming video loop is beyond me. Very ignorant of management.

The staff was friendly and accommodating. We had to check out by 5am and they gave us a grab-and-go breakfast bag. They also accommodated my request for a top floor. Very comfortable room and linens. On-site Parking was available.

Room was clean

There was too many flying insects outside by the or in the pool.. i wasnt clean n hot tub wasnt working.

The breakfast was very good and coffee was delicious!! Thank you for the non diary coffee creamers!! Food attendant was excellent!! She kept everything stocked and fresh!

Honestly a great experience top to bottom, beds clean rooms clean, beds cozy, front desk had great attitude and willingness to help with anything. Hotel quality like this is getting more scare by the day!

Staff is very kind and helpful

Loud AC unit

We really liked the floor plan of the room, just as a small suggestion, make the sofa bed more comfortable and place hair dryer more visible.

Clean room | Staff | Breakfast

Clean room.

The staff was very nice but short handed. For the amount we paid for the room there should have been more. The bathroom fan didn’t work. The room had no storage or place to put my bag except on the floor. The shower sprayed in several directions including out on the bathroom floor. Our room was supposed to sleep 4 but the spare bed was a bad double mattress on a couch. The vanity light flickered like a drunk ghost was trying to signal for another bottle. I almost swear it was flickering in morris code. The desk was fairly wobbly and needed to be attached to the wall in some way. The Wi-Fi worked good. The gym was small and awkward, the pool was fair and the sun deck was fine. The staff at the front desk when they were there were great and your van driver was amazing. Not sure we’d stay there again. It would have to be a last option.

Clean room, friendly staff, easy parking and access. Great breakfast.

Friendliest, courteous, helpful, positive staffing. Definitely left an impression. The shuttle to places within a 3 mile radius was an excellent unexpected plus.

Everythibg was AWESOME

Room was dirty upon arrival hair everywhere I could tell it was a hairy beast that stayed before me but I cleaned it and everything was good. Staff was kind and breakfast was better than most other hotels I stayed at. I would say its definitely not springhill standards but a cost effective springhill marriot which was fine. I would come back.

Staff was kind and helpful

Arrived well after check-in time and our room wasn’t ready. Was told we’d get a phone call when it was ready and never did. Had to just show back up to ask.

Room was clean, however the toilet was only partially cleaned.

Great place. Very good breakfast.

This place exceeded my expectations ,we were in a rush late at night and we found this spot and it was very accommodating. The part that shined the most about my experience here is the amazing breakfast spread. Lots of options, very clean, and tasty. Great way to get up and go.

Clean

Excellent customer service, clean room, nice gym.

Great staff

Big spotless suite. Kind, efficient staff. Only problem areas were lack of sufficient nightlight (there is a weak one as part of the clock on the nightstand, but the bathroom is too far to benefit from it), toilet needed flushed twice or it would run incessantly… and TVs auto switched on to Faux News upon arrival. Probably a corporate tie-in? Get rid of that nonsense and I’ll consider rebooking the Marriott brand.

Friendly staff, clean room, great amenities! Will stay again

It was clean

Clean room. Friendly staff. Nice room.

Room Was very clean and front desk was attentive. Enjoyed our stay!

Friendly staff and clean.

Everything in the room was lovely

Nice hotel, clean and good breakfast. Poor rating due to terrible mattresses, except for very nice night front desk clerk, who tried to rectify mattress situation. Original room had mattresses that were so poor that when I sat on it, I sank through to wooden frame (I am a small woman). The other mattress had a huge dip also. When we were given a new room, the mattresses in that room were of equal poor quality. If it hadn't been late, I would have relocated to a different hotel. My daughter had to sleep with her head at the end of the bed to avoid a hole on her mattress. Apparently, they knew the mattresses were poor and are trying to rectify the situation, unfortunately, that didn't help our sleep.The manager did apologize. After this experience, I would not stay at this location again or recommend it.

I loved my stay and my room. Would book again.

Breakfast had plenty of options. Front desk was nice and friendly. Plenty of parking space. The you can see the room was renovated but clean.

The bed was very uncomfortable.

Everything here was exceptional and I would definitely come back. Clean, spacious, updated, plenty of outlets for the computer, phone, etc. Thoroughly enjoyed the shuttle service with friendly drivers and staff in the hotel as well!!

The pool area was pretty rough (towels & garbage everywhere, hot tub murky) from a large group that was there before us, but the staff were responsive to it when it was brought to their attention.

The room was large and very comfortable.

AC filter is so dirty. Looks like not cleaned for months. The refrigerator is so small and always turned off every 2 hours. Small kitchen sink is not draining good. The room was not cleaned properly. The shower room has some hairs. The breakfast foods were okay but it should have a better selections. Staffs are nice.

Friendly staff and comfortable beds. Bathroom was clean, although room carpet can benefit from more vacuum cleaning. Breakfast was great.

Breakfast was good, just missing waffles and hard boiled eggs. Other than that no complaints

Shuttle was a huge plus Good breakfast. Friendly staff

Clean room

I loved the computer access, so many surprising amenities

My stay was good overall. We enjoyed the complimentary breakfast and shuttle service, and the room was clean and well stocked upon arrival. The staff was courteous throughout our stay. We appreciated being informed in advance that housekeeping was short-staffed and would not service rooms on Christmas Day unless requested, which was completely fine and we did not request service. However, the following day housekeeping did come by and, while fresh towels were left, the dirty towels were not collected, the bed was not made, and only one of the trash bins was emptied.

Staff was amazing.

Rooms are very clean and big, very professional staff, large eating room for breakfast.

Very clean, great breakfast options, great staff, convenient to airport and close to outdoor activities

Front desk staff was amazing! Room was huge and clean. Didn’t hear any sounds from the rooms next door. Nice and dark. Even though the airplanes were right overhead.. could barely hear them. Even gave us a to go bag for breakfast because we left early.

Very friendly staff. Nice and clean room.

Lost hot water on a critical day

The front office lady was very courteous & helpful.

The lady with the long curly hair that checked me in was super sweet and understanding. Im one of those that other peoples hair grosses me out. There was hair in the bathroom sink, in the shower and folded up with the clean towel. The room wasn't the cleanest but it wasnt the dirtiest. I noticed on the floor a shiny object. It was a bobby pin. So if the cleaning person vacuumed that floor they would have noticed that awful noise a vacuum makes when you run something over. So either the floor wasnt vacuumed or they were too lazy to bend down and pick it up. The heater/ ac was very loud and sounded like a plastic bag was over it or in it. I just turned it off so i could sleep. The bed was firm... i loved the bed. So the biggest aggravation about my stay was in the middle of the night a very loud and annoying fire alarm went off in all the rooms for what seemed like 5 or 10 minutes. It was pretty bothersome and had me shaking and unable to go back to sleep for some time. Things happen i get that. What bothered me most was when i checked out i brought it up to the lady at the front desk who before i brought it was seemed very annoyed that i was bothering her to check out. She was very very rude. Instead of apologizing for it waking me up and trying to say anything told me "were still open and the fire department isnt here anymore" and went back to whatever she was doing and proceeded to ignore me like i was

Room was perfect however shower and toilet flushing above our room was noisy. Overall very nice hotel.

very clean and included all we neeeded

Room clean, friendly staff, good breakfast

Welcoming staff. Spacious clean and modern lobby. Fast check in process.

We were day Christmas Day 2025 and it was packed with families for breakfast! But despite that the worker had a beautiful smile and welcoming hospitality while refilling the foods right away and cleaning tables too. There were turkey sausage patties, roasted potatoes, scrambled eggs, bagels, muffins, cereal and yogurt. The rooms looked just like the picture and it was so spacious that it felt like home where me and my family can have our own space. Everything was clean! Would definitely return here for another stay!

Good for what was needed

Yes and yes

Quiet room. Good breakfast

Great breakfast safe area and the front desk was super nice and helpful.

The bathtub is very dirty

Room was ok. Noisy as it’s in the direct flight path of the airport. Room smelled musty and could’ve been a littler cleaner. Front desk staff was very friendly though so that was a plus!

Clean room and staff

Friendly staff, especially Shaun/Sean the shuttle driver! Clean, staff very helpful. Centrally located, especially if you’re doing anything ASU Tempe related. Minutes from the airport.

Nice breakfast.

Nice

all the staff at the hotel were professional and caring especially the shuttle drivers .

Clean rooms and friendly staff.

Convenient

We had a hard time with toilet in the middle of night. Toilet was out of order and got clogged. Staff was helpful and gave us keys to room Nextdoor to use. I think hotel needs to check basic amenities before assigning room to anyone.

Nice Property

Great experience. Excellent accommodations. Good value.

All staff was super friendly. They have good breakfasts options and the location is close to everything. I just wish their pool heater worked because my kida wanted to get in but it was too cold.

It was clean, staff were friendly! Breakfast was okay in comparison with other inn

Room was comfortable and clean. Breakfast was great and staff was super friendly at desk.

The staff was friendly and very helpful. I would definitely stay there again.

Front Desk was extremely helpful.

I don't think I have ever left a review, but I felt like I had to for this hotel. We had a horrible experience at this hotel, the rooms were extremely loud, kids could not sleep at all, toilet flushes are extremely loud, someone was getting arrested at midnight right outside of our window. the property is very run down and has a horrible smell. We let the front desk know in the morning and they didn't care to reduce or refund our rate for that night. we just ended up checking out early.

Clean room. Some issues but nothing major.

Our room smelled horrible! Smelled like a mix of mold and a dirty litter box. Then the shade would not go down and the worker guy had to break it to get it to go down. He said “if it falls off completely let me know and I’ll come back and Duck tape it to the wall.” When we left I complained and they took the room “out of inventory” until they could get things fixed, but refused to answer Expedia about a refund. We will never stay there again!

Yes and on time

Friendly and clean

The entire staff were extremely friendly throughout our entire 1 week stay and even though our hotel was directly over the airport runway the room was extremely quiet. I on the other hand enjoyed watching the planes take off and land while sitting by the pool.

The bathroom sink was clogged after 2 days, the towel rack was broken the time we arrived, the body wash was no longer affix to the bathroom wall, the iron was on and off but was still able to manage to iron our clothes a little longer. Other than that, the room was clean, the staff was nice and friendly. We didn't try the airport shuttle though.

Clean room and friendly staff

N/a

Our one night stay was great. Check-in was fast and easy, the room was clean, spacious and had a great workspace. The breakfast was delicious with a variety of offerings for adults and kids.

The staff is amazing, thank you 😊

Clean easy to check in and out, good breakfast

The staff here was wonderful! From arranging an early check-in for us after a long camping trip to shuttle service to a nearby restaurant and to the airport the next morning, everyone we interacted with was professional and thoughtful. The room was clean, the breakfast offered lots of variety and it was quiet in the room (after the construction across the street ended for the day). This was a welcome clean and cool place to enjoy after two weeks of car camping!

Was close to the hospital. At affordable rate.

I have a early flight and it is a 5 min drive to the airport. I love how comfortable the beds are and breakfast is always good. I will stay here again.

There was an overwhelming smell when entering the room, the carpet was damp and the ac unit was loud. On the flip side, the beds were comfortable, the room was spacious and well located. Breakfast was good with plenty of options. Price was excellent. I would stay there again.

Good, just small observation, smell when opening door/entering room... slight smell, couldn't tell if it was because someone had smoked in it, or maybe smell of cleaning chemicals.. hard to tell, but not huge deal, just slightly noticeable.

Great location near sky harbor airport. Close to shopping and in a safe quiet location

Comfortable, relaxing and spacious place to stay . Breakfast was also a plus :)

The staff was very helpful and accommodating

Overall, the stay was well. The front desk staff, with the exception of the evening staff personnel, was kind, friendly, and helpful especially Lea. The only concerns that I had was with the bathroom. The water pressure in the shower was lacking, the toilet bowl pressure was low, and lighting a bit dim. It may have been the room my friends and I were in, but it can use some improvement.

Very nice friendly, clean hotel with an outstanding breakfast.

Excited to find Udi's GF muffins at breakfast!!!!

Me and my family took a getaway trip and the booking was easy and the availability of the room was awesome, the staff was friendly and informative I was greeted and given good information. And the most important part of the trip was that the the pool was open until 11:00 p.m. which my kids enjoyed because we had a long trip and being able to be in the pool after 8:00 was what they needed and help them relax and make our stay more enjoyable.

The staff was very friendly

Convenient airport shuttle

Good breakfast.

Perfect room!

Todo

Clean room, convenient shuttle

Breakfast was not my favorite, but the staff was nice, rooms and grounds were clean and comfortable

We enjoyed our stay We like everything the food, the room.

The shuttle never picked up and hotel never answer . The phone on file doesn’t not even ring

Always a great stay

Marimel was very sweet and friendly. She has great customer service skills. She communicated everything.

I’m a returning customer. I plan to stay here in the future. Attentive, friendly staff.

I enjoyed my stay.

Great hotel for the money

Cons - No freezer in the in room refrigerator. No outlet for cpap machine. Had to run cord to foot of bed wall.

It's very safe, affordable and restaurants near by.

I loved this place it was very fitting for my family and i

Great breakfast. Me and my family had fun spending time here. Rooms were great and a lot of space

Amazing all around

Great staff

Fantastic property at seven staff the attention detail was wonderful

The good and greats The staff was great - friendly, helpful. Proximity to where airport and event place - great! Breakfast - it was a good selection, but other hotels I recently stayed at, offered a bit more. I did love that my eggs were seasoned and not rubbery, the bread was not dried out, the blueberry compote. Dining area - I think all the windows coupled with the extreme summer heat made the dinig area a bit warm. Otherwise, it was clean, offered various types of seating. The sofa bed/trundle in the room was super comfortable!!! It was so good wanted to grab for our guest/office room. Went online (there was a placcard with info) to try and buy it but not available. That was disappointing because why even have the info if its not available. The okays - The place overall needs a bit of TLC - we checked in a little later in the evening and almost mistook the Hyatt Place next door as our hotel. Key difference was lighting. It can use a bit more lighting or different bulbs. The ambience by front desk was a little dark too. It may be because the dining area was right across and the lights were off there. Our room - one bed side light was broken, hanging on by its wiring. A few dings and dents on the flat surfaces. One of the soap dispensers was not on its holder, it looked broken, so it was off to the side. Even though these things didnt effect our stay, it was disappointing that it existed.

We stayed in a double queen with a pull out sofa. The room is spacious, has a small refrigerator and a microwave. The beds are clean and the whole room looks like it has been recently renovated. There is a shuttle available and breakfast is served daily. We will stay again.

Beautiful

Returning customer. Awesome staff, facility close to airport.

Overall good

Good

Good location

Very nice property. Would highly recommend it. A+

Convenient stay and near the airport, and quiet, rooms were clean and spacious.

Wonderful room, welcoming atmosphere, great breakfast, thank you for a great stay!

Great place to stay

Reviews of the hotel are positive but our experience was not. The rooms 3 rooms we entered were musty and all the AC units were old and very loud. This is the main reason for our disappointment.

This hotel was probably one of the dirtiest hotels my family has stayed at. There were dirty hand prints left on the restroom door, possible blood splatter on the wall near a light switch, brown water marks left near the shower door, easily wipeable marks left on the wall in the restroom, and 3 splatters of some brown liquid on the tissue roll dispenser behind the tissue roll, and VISIBLE trash left on top of the couch, and crumbs left all over the foot rest of the couch. The photos were taken upon entering the room for the first time, and after being in a car driving for 7-8 hours that day, my family and I did not have it in us to pack back up our stuff and find another hotel/deal with getting a refund. I may never stay at Springhill Suites again because of this one experience. I hope the bedding was at least changed because it seems like housekeeping did the absolute below bare minimum. I received no response from the check in clerk after telling them about the dirtiness of the hotel.

Property was as described on the website

excellent service

Great staff! Very nice and helpful! We would stay here again! We had 5 in our group and the room was spacious, clean and comfortable! Great stay!

Was great time!

Friendly Staff, Great Property and Room! Breakfast Potatoes not so great! Could have used some seasoning!!

Close to Airport, clean and roomy.

The receptionist was kind and knowledgeable

Amazing time my cousin and I was able to bring our we adopted together before school started

It was great stayed for 6 days it was amazing

Only stayed for a night wish it was for a week amazing staff great rooms great surrounding area

Staff was very friendly and helpful

Enjoyable stay , breakfast could be a lot better though

No bad for the price breakfast was not the greatest rooms where clean but for the price couldnt beat it not a high end place but good still

We enjoyed our stop in Tempe after a long drive.

The exhaust fan in the bathroom is not working making the floor misty and eke when walking.

Everything was great, but the breakfast was very lacking.

Would stay again

The breakfast was excellent! The room was spacious and very clean.

Staff friendly and helpful

Clean!!

Good breakfast

Overall good experience!

Spacious rooms and quick check in with friendly staff.Shower door is clear with no curtain- the toilet next to it so no privacy if your kiddos need to pee while u shower. Plenty of parking. Breakfast was okay. No waffles or pancakes. They had ham crossiants, muffins, some cereal and sausage. Overall would stay again.

good service

Safe and quiet area. Was central to a lot of the attractions we were interested in seeing. Rooms clean and looked nice. Would definitely stay here again when I come back to the Phoenix area!

.

Pool closed and out of order

The room was very nice and spacious.

Clean

love it 100%

Great stay

Very clean and organize. Surely will stay again.

Everything okey!

It was very easy to find, despite the road construction nearby. staff was so friendly & the room was clean & homey .. will definitely stay again!

Comfortable

Good breakfast, nice pool,clean room

The rooms are dark. Idk could use some deep cleaning

Poor customer service. Some of staff could care less about customers. Very few we

Good place to visit and stay

Very clean and good accomodation

Great room. Cold. Clean. Good vibes

I advised the hotel safe of the issues and they said they will send me a credit to my Marriot account. Breakfast was not good the eggs were soggy, no coffee or creamer since no one refilled it !

Enjoyed my stay

Its in a low traffic area, which is nice.

super delicious and nutritious . range free scrambled eggs, thinly sliced Canadian bacon, potatoes, oatmeal, fruit, yogurts , many gluten free treats. just a great experience overall. front desk very friendly, the lady who drove the airport shuttle also. we will be back. thank you for a great stay

I had some trouble with my reservation and

Leav and Jay at the reception are very welcoming, professional, fast very accommodating. All the staff had smiles on their faces. Thank you all for being such a gracious hosts. Your guests from San Diego and Ottawa , Canada.

Wonderful experience; very friendly staff, clean hotel, comfortable rooms, breakfast was great, located in a very accessible area of Phoenix

The Preparatory exceeded my expectations! The place was spotless, beautifully maintained, and full of thoughtful details in the room. The customer service was top-notch—friendly and attentive. Everything, including the OpenAI room, was incredibly clean—they didn’t miss a single detail. Overall, a really impressive and welcoming place. Highly recommend!

Very clean and modern

Room was spacious and clean. Looks freshly refurbished and enjoyed the free breakfast. Also close drive to a lot of restaurants, shopping

Good experience so far