City Express by Marriott Tempe

Everything about my 2 night relaxing stay was excellent; the staff, the cleanliness, the welcoming feeling, the food and the breakfast, the pool and hot tub...I only wish it could have lasted longer. I will definitely return and try to stay a bit longer.

Breakfast had plenty of options and all tasted great!

The staff really stood out in a positive way. Everyone from housekeeping to the front desk was top-notch, friendly, and helpful throughout the stay. That level of service made a big difference and honestly carried the experience. Breakfast was decent and covered the basics: cereal, juice, fruit, pastries, and pre-cooked sausage and eggs. Nothing fancy, but it got the job done and was consistent with what you’d expect. Overall, it was a very clean, comfortable stay with great staff, just a bit bland in atmosphere and food variety. Solid experience, just not very memorable in style For the price and overall value A+ and worth it!

Very nice, spacious rooms.

My 6YO and I enjoyed staying here. We had a good time at the pool, at the gym, and the breakfast was really good!

The breakfast was simple but very good!

Staff was great. Breakfast was amazing. Very clean hotel.

Brkfast was great , love the coffe cappicino and hot chocolate. Room was clean . Pool alot smaller than expected.

Good one with location and price.

We left in the morning at 10:30 and when we returned around 1:00PM our room hadn't been cleaned. When I asked they said I didn't pay for Housekeeping. Also when we returned the nightstand, floor and bottom of the bed was covered in little ants. Rachel at the front desk was was nice however said she wasn't able to do anything. When I spoke to the Operations Manager she was sparky and said she wasn't able to do anything. I asked for a call from the hotel manager and to date haven't received one.

It was cost friendly, clean and I’d stay there again

I have let this simmer before writing just to calm down a bit. This is hands down the worst experience I have ever had using hotels.com. This is an Marriott property, however it is a chain from Mexico that Marriott has acquired. Entry to building had overflowing trash can that stunk, attendant had tats all over his face/ ok fine/ to each their own but he was also open carrying a pistol on his pants. Arizona is an open carry state, but this was quite alarming at a Marriott property. Agent was completely unwilling to help with a incorrect booking, flat out refusing to answer the hotels.com agent calls that were coming through while I was standing there and was defiant and basically rude about how he could not help. I have never felt fearful in any hotels.com property until this one. I’d bypass it at all costs of possible. Felt like I was in a really bad movie.

Was an excellent state.It's stay there again.\nEnjoyed doing staff very friendly , very helpful

Hotel was very clean! Staff very helpful. Would definitely stay here again.

Stay was pleasant. Roon was clean, staff friendly. The breakfast had good variety and was prepared fresh in the morning.

Very clean and good breakfast

Perfect location for ASU

Good breakfast with plenty of choices. Very friendly and helpful staff. Great value for the price.

Pool and jacuzzi were clean and open! Gym as well. Close to everything. Breakfast was continental nice to have but coffee was delicious. I worked from the breakfast area and noticed that the breakfast staff maintained cleanliness diligently. This place was a great find for a great price. Thanks to all the staff who made me and my sister’s stay delightful during a hectic graduation weekend trip!

I was overcharged on my bill as well 08-MAY-26 gat Market/Gift Shop - Manual 2.50 08-MAY-26 popi Market/Gift Shop - Manual 30.00

Seems that Marriott just bought this property but did not maintain it as a Marriott. There are no hangers in the rooms, elevators broke down twice during our 4 days stay, and they didn't clean our room. Front desk claimed they clean after 3 nights, which is not Marriott policy. Free breakfast was just that, very basic with minimal selections every day, same selection. Noise from the street cars and motorcycles all night long is very bothering and prevents good sleep. Disappointed by this Marriott

Nice new and clean. Not close to anything but it’s quiet and new

Newly redone, easy to find large suite, substantial breakfast

But no usb port in room and no power outlet near bed, found spider in bath room corner.

Clean, nice staff. Breakfast will make a turd and close to all things Tempe. Nice air conditioner.

Cons: very noisy. The walls are thin. You can hear the guests and the tv in the next room. The worst is that The hotel is next to the freeway and windows are not soundproof. You can hear all of the traffic driving both on the street and the freeway. You can hear cars driving in the parking lot. You will definitely need ear plugs to sleep if you are a light sleeper.

Breakfast was great.

Good place. No problems.

The room was big and clean. Nice little breakfast.

I don’t need to explain look it up if you don’t understand what that is it’s discussing it’s gross and it’s terrible because now we have to disinfect everything

This was a last minute booking on a Saturday, chosen for the location and price. It was okay, but the room was lacking many of the normal things in a hotel room. The pillows were awful, there was no closet or a rod to hang up clothes, no open outlets for charging devices, only one small waste basket in the bathroom, no blow dryer, and a janky fridge. The staff was friendly and there was an included breakfast, although we didn't eat there. Parking was freezing which was a plus. It was okay for the last minute booking and price, but I would not stay here again.

The hotel was clean and the staff was great. There were no extras in the room, two pillows only. The breakfast was decent. Not worth the money.

All good

No comment

Clean rooms, comfortable bed but the pillows were awful

This hotel hasn't refunded my incidentals charge- I have a receipt saying it has been refunded form the morning I checked out. I've called the hotel try twice and emailed the manager. The first time I called, the person that answered the phone said they knew about the issue and they were working on it and it would be refunded within a few days. Not the case. If I wouldn't have happened to check my statment, this would have gone unnoticed. Check your card statement people!! Expedia if you read this, please contact me directly. You should not have these crooks on your travel site

Our room was clean. Staff were friendly and helpful. Breakfast was good. The location is perfect, very close to ASU.

Terrible stay. We left halfway through our trip. I knowledgeable staff, and very I sensitive to our issues and concerns. No customer service, no closet, and smelly room. Not willing to make things right or give a refund for the night we didn’t stay because of a laundry list of issues besides what I said. Don’t waste your money on this crap hole!!!

The overall property was clean. The pool and hot tub area could use a lot of improvement and cleaning. It looked a little run down. There were a couple of broken down cars in the parking lot clearly hadn’t been moved in a long time. The staff did not mention breakfast or any other amenities upon checking in. The traffic nearby is loud in the evening. Something to consider if you want to stay somewhere quiet. Overall I’d recommend it for a couple days.

I booked this hotel specifically because it was near the airport and it had continental breakfast. I was very disappointed to learn the breakfast did not start until 7am on the weekends (which I thought was pretty late).. The room was nothing to write home about. The tv in the room did not work. I called the front desk and they offered a new remote... the new remote also did not work. Pretty disappointing experience for the price.

Great staff, amenities, clean room.

Conveniently located. Clean and comfortable The staff were nice. However the woman with the brightly colored hair didn't know how to work the computer so there were a few hiccups with my stay.

Nothing To summarize the issues: - I did not receive the room I booked and was overcharged. - I was initially sent to a room already occupied by another guest, which was a significant safety and privacy concern. - The staff dismissed my concerns, and basic requests, such as a pillow, were not met. - The room had an unpleasant odor, and the shower head was broken, requiring me to hold it up manually to use it. - My requests to speak with management were repeatedly blocked or dismissed by the staff.

its older and could use some updating - there was no where with updated outlets to charge my phone, had to request a fridge and then normally Marriot's have snacks and drinks with necessities this did not.

We only had an overnight stay. Hallways were pretty quiet, clean communal space, room had just the basic amentities which worked for us. Booking site said airport transfer but that's inaccurate. Staff was my least favorite part - the gentleman in the morning didnt even write down our note, saying that maintenance would need to fix the ac unit in our room - which feel off the wall in the night - scaring both myself and my mom. over all an okay stay.

Close to major roadways, restaurants and shopping. Staff were friendly and courteous!

the only bad part was the main straight stretch and motorcycles gunned it throughout the night

the only bad part was the main straight stretch and motorcycles gunned it throughout the night

Nice good location

Nice good location

Location was great and front desk staff were amazing!

Location was great and front desk staff were amazing!

Room and amenities. Cleaning staff only picked up towels and trash every other day. Never cleaned the room or made the bed the entire week of my stay. I would have love to have more than one hanger in the closet. Would’ve been nice to have coffee available in the room as well.

Room and amenities. Cleaning staff only picked up towels and trash every other day. Never cleaned the room or made the bed the entire week of my stay. I would have love to have more than one hanger in the closet. Would’ve been nice to have coffee available in the room as well.

Good

Clean, brand new furniture, amazing service and staff.

Clean, brand new furniture, amazing service and staff.

No closet, no fridge, no coffee maker, no trash can in bed area, grout on bathroom floor was coming out making floors dirty, tub leaked, shower curtain rod was wonky, road noise was extremely loud. Hotel name changed, phone disconnected.

Walls super thin, pillows horrible, no thick blanket only sheets, no mini fridge, no coffee maker, no ice bucket, no cups, no trash can in room, room never serviced while there, smell of paint, odd lighting in room not your normal lamps. Double paid

The room size was good. Large and spacious. Everything. There was no place to hang up ANYTHING. No towel hooks in the bathroom, no 'closet', not even a toilet paper holder. Only one trash can in the room. No refrigerator. No hair dryer. We did not have a comforter, I had to go down and ask for one but was only given one small blanket (even though I had two beds, 4 people, 2 kids). The next day, I asked again and was given actual comforters and had to show the manager we weren't given one initially. Housekeeping never came into the room. No water anywhere- not even at breakfast or for sale at the front.

Also, the hotel double charged me and refused to refund the money. I have a receipt stating I paid in full when I booked and then they charged me for the room a second time after the stay. This hotel will steal your money and you will have a long fight to try to get it back.

Also, the hotel double charged me and refused to refund the money. I have a receipt stating I paid in full when I booked and then they charged me for the room a second time after the stay. This hotel will steal your money and you will have a long fight to try to get it back.

Despite showing confirmation, I was required to pay again in order to check in. I immediately contacted Expedia, and they confirmed that the stay had already been paid. Since then, Expedia has been trying to resolve the duplicate charge directly with the hotel. Unfortunately, communication with the property has been extremely difficult. Management has been unavailable or unresponsive, which has delayed the resolution process. After checking out, I noticed additional charges on my card that were not explained. I did not request extra services, did not consume minibar items, and did not cause any damages to the room. Despite this, extra charges appeared — including another charge days after I had already left the hotel. I have stayed at many hotels and have never experienced multiple billing issues like this. The check-in process was already disorganized, and the billing situation has made the experience even more disappointing. At this point, the matter remains unresolved. Expedia has been assisting and has confirmed payment on their side, but the hotel has not corrected the duplicate and additional charges. I would recommend that future guests carefully review their billing statements if staying at this property.

Despite showing confirmation, I was required to pay again in order to check in. I immediately contacted Expedia, and they confirmed that the stay had already been paid. Since then, Expedia has been trying to resolve the duplicate charge directly with the hotel. Unfortunately, communication with the property has been extremely difficult. Management has been unavailable or unresponsive, which has delayed the resolution process. After checking out, I noticed additional charges on my card that were not explained. I did not request extra services, did not consume minibar items, and did not cause any damages to the room. Despite this, extra charges appeared — including another charge days after I had already left the hotel. I have stayed at many hotels and have never experienced multiple billing issues like this. The check-in process was already disorganized, and the billing situation has made the experience even more disappointing. At this point, the matter remains unresolved. Expedia has been assisting and has confirmed payment on their side, but the hotel has not corrected the duplicate and additional charges. I would recommend that future guests carefully review their billing statements if staying at this property.

The location is good and close to a park and right on the free bus line. It is right across from a strip club and hard to get into via car.

The location is good and close to a park and right on the free bus line. It is right across from a strip club and hard to get into via car.

It was convenient to get to airport for an early flight. No refrigerator or microwave in room.

No trash bags in the room. No refrigerator in the room, but the ad said there would be. No drinking water available on premesis. No blankets on the bed. Staff informed us the sheets were all they had and to dial thermostat to desired sleeping temperature. Room windows were unsecure and could be opened from outside at ground level.

No trash bags in the room. No refrigerator in the room, but the ad said there would be. No drinking water available on premesis. No blankets on the bed. Staff informed us the sheets were all they had and to dial thermostat to desired sleeping temperature. Room windows were unsecure and could be opened from outside at ground level.

Maintenance staff left at 5p and had Saturday off... so when we had the issue w the sink there was no way to get it fixed or cleaned. I appreciate the front desk for trying to help within all the constraints and issues. The housekeepers gave us as many towels and pillows and what we asked for that they had. Breakfast was standard meh.. We would not recommend and will not visit again.

Maintenance staff left at 5p and had Saturday off... so when we had the issue w the sink there was no way to get it fixed or cleaned. I appreciate the front desk for trying to help within all the constraints and issues. The housekeepers gave us as many towels and pillows and what we asked for that they had. Breakfast was standard meh.. We would not recommend and will not visit again.

Staff is friendly. Offered recommendations for local spot to watch the game and cold beverages.

Staff is friendly. Offered recommendations for local spot to watch the game and cold beverages.

Sub standard. Room was no better than a super 8

Sub standard. Room was no better than a super 8

Hotel changed hands and under construction. I called prior to confirm and directions, no mention of construction. No pool or other amenities we were expecting. Asked for a discount on our next stay and was turned down.

Hotel changed hands and under construction. I called prior to confirm and directions, no mention of construction. No pool or other amenities we were expecting. Asked for a discount on our next stay and was turned down.

Bad

On the plus side the staff is kind, the room is clean, and the bed is cozy.

On the plus side the staff is kind, the room is clean, and the bed is cozy.

Friendly staff

Friendly staff

-Building Under Renovation/ Upkeep -Staff was friendly & helpfull. -Check in was easy. -Location is great for ASU events. -Floors in rooms are padded and are comfortable to walk on with out shoes. -Good breakfast RM 408- -Building under renovation. Some amenities might be missing during construction phase. -Hot water in the shower was slow and stayed lukewarm temperature -No receptacles near bed -No closet or iron/board -Bed was unsecure from wall or headboard which caused the pillows to push through the space.

It was across the street from a strip clib and a smoke shop. Do with that information you’d like. The receptionist was nice, very sweet girl just in a bad location. I ended up booking an air bnb. The receptionist was very kind while I waiting in the lobby for my booking to go through.

Great breakfast. Sketchy area. Our hotel window overlooked a strip club right across the street so that was a fun conversation with my children.

Great breakfast. Sketchy area. Our hotel window overlooked a strip club right across the street so that was a fun conversation with my children.

We booked a standard 2 queen bed and got 1 king instead. Terrible experience with the hotel. I would not recommend this stay to anyone.

We booked a standard 2 queen bed and got 1 king instead. Terrible experience with the hotel. I would not recommend this stay to anyone.

This hotel was remodeling during our stay. Our room was comfortable--bed.

This hotel was remodeling during our stay. Our room was comfortable--bed.

They were doing some upgrades. It will look great when finished. A storm a few weeks before knocked some trees down so parking was limited. Best motel coffee I’ve ever had. I would stay again.

They were doing some upgrades. It will look great when finished. A storm a few weeks before knocked some trees down so parking was limited. Best motel coffee I’ve ever had. I would stay again.

Staff were great. Breakfast nice and hot. Rooms were clean and the bed so comfy. Only drawback was the noise from outside. Airplanes flying over, cars screeching all hrs of the night. Nothing the hotel can do about that.

Staff were great. Breakfast nice and hot. Rooms were clean and the bed so comfy. Only drawback was the noise from outside. Airplanes flying over, cars screeching all hrs of the night. Nothing the hotel can do about that.

yes

yes

Good

Everything was great.

Everything was great.

Very conveniently located, close to airport Was under construction during my stay. Had issues with payment- which were never resolved.

Was under construction during my stay. Had issues with payment- which were never resolved.

The room was okay. The staff did the best that they could I guess.

The room was okay. The staff did the best that they could I guess.

Good

The room was ok and the staff were friendly and courteous. I was disappointed that I was not informed of the MAJOR construction when to booking! As well they proceeded to have their trees pruned and the company doing the work parked In front of my rental car put them in a wood chipper and no one asked me to move my car prior to doing so at 8am. I came out to saw dust and shavings all over the car so I had to do a walk around to be sure there was no damage from a company the hotel hired. I found this all to leave me a little unsettled the entire stay. Communication was lacking on the hotels part.

The room was ok and the staff were friendly and courteous. I was disappointed that I was not informed of the MAJOR construction when to booking! As well they proceeded to have their trees pruned and the company doing the work parked In front of my rental car put them in a wood chipper and no one asked me to move my car prior to doing so at 8am. I came out to saw dust and shavings all over the car so I had to do a walk around to be sure there was no damage from a company the hotel hired. I found this all to leave me a little unsettled the entire stay. Communication was lacking on the hotels part.

Staff

Staff

Good

Remodeling tearable.....

Remodeling tearable.....

The hotel is under construction and the work starts as early as 7am!

The hotel is under construction and the work starts as early as 7am!

I used my credit card to pay a deposit for my son’s stay through the hotel’s email. The next day, my card information was stolen and used in Tempe. I wasn’t in the US, and the card was with me — only the hotel had the details. I filed a complaint but never got a response.

I used my credit card to pay a deposit for my son’s stay through the hotel’s email. The next day, my card information was stolen and used in Tempe. I wasn’t in the US, and the card was with me — only the hotel had the details. I filed a complaint but never got a response.

Bad

I used my credit card to pay a deposit for my son’s stay through the hotel’s email. The next day, my card information was stolen and used in Tempe. I wasn’t in the US, and the card was with me — only the hotel had the details. I filed a complaint but never got a response.

I used my credit card to pay a deposit for my son’s stay through the hotel’s email. The next day, my card information was stolen and used in Tempe. I wasn’t in the US, and the card was with me — only the hotel had the details. I filed a complaint but never got a response.

Continuous renovation chaos throughout the hotel. Stayed for 6 nights.. the room was cleaned once! After we left a note. Constant needing to call desk for room items. Front staff was good especially Russell? I think his name was.. give him a raise. He pulled most of the weight and covered shifts.

Continuous renovation chaos throughout the hotel. Stayed for 6 nights.. the room was cleaned once! After we left a note. Constant needing to call desk for room items. Front staff was good especially Russell? I think his name was.. give him a raise. He pulled most of the weight and covered shifts.

Great location It was under renovations

Road noise was ridoculous. Couldnt sleep at all.

Road noise was ridoculous. Couldnt sleep at all.

The front desk staff were helpful. I did have a situation where the keycard pad for the door died. I went to get into my room after an 8 hour conference and my door wouldnt open. The front desk gal used the master key card and another electronic key pad thing to try to get me into my room. But nothing worked. I was locked out of my room, with all of my stuff inside. The front desk gal got a hold of the manager who promised to call me that night. But never did. I was told maintenance would be there in 30-60 minutes to get me in my room. After 60 minutes, they werent there so I went to the front desk. They told me, they wouldnt be there at all that night and I'd have to wait til the next morning. I had nothing with me. Everything was locked in my room. And I had to be at my conference again early the next day. They did get me another room but I had to go to the store and get basic amenities for the night because I was told its not their responsibility to provide those, that its on the guest. Which I had everything I needed but it was LOCKED behind THEIR door. Very very frustrating. Maintenance did show up the next morning and change the battery in the door. He told me it was a very quick fix. I had also mentioned to him how the manager claimed she was calling maintenance the night before but the maintenance guy said he never did get a call. I was not happy. Just think twice before staying here.

The front desk staff were helpful. I did have a situation where the keycard pad for the door died. I went to get into my room after an 8 hour conference and my door wouldnt open. The front desk gal used the master key card and another electronic key pad thing to try to get me into my room. But nothing worked. I was locked out of my room, with all of my stuff inside. The front desk gal got a hold of the manager who promised to call me that night. But never did. I was told maintenance would be there in 30-60 minutes to get me in my room. After 60 minutes, they werent there so I went to the front desk. They told me, they wouldnt be there at all that night and I'd have to wait til the next morning. I had nothing with me. Everything was locked in my room. And I had to be at my conference again early the next day. They did get me another room but I had to go to the store and get basic amenities for the night because I was told its not their responsibility to provide those, that its on the guest. Which I had everything I needed but it was LOCKED behind THEIR door. Very very frustrating. Maintenance did show up the next morning and change the battery in the door. He told me it was a very quick fix. I had also mentioned to him how the manager claimed she was calling maintenance the night before but the maintenance guy said he never did get a call. I was not happy. Just think twice before staying here.

The hotel is currently undergoing a lot of maintenance. Lots of construction. Our AC unit wasn't working and our door key was constantly failing and had to be replaced daily (and yes, we kept it away from cell phones and other devices). We ended up asking to switch rooms mid-way through our stay and the second room was much better.

The hotel is currently undergoing a lot of maintenance. Lots of construction. Our AC unit wasn't working and our door key was constantly failing and had to be replaced daily (and yes, we kept it away from cell phones and other devices). We ended up asking to switch rooms mid-way through our stay and the second room was much better.

The place is no frills, everything appears to be under construction and there’s several trees around the property that were damaged by a recent storm, but it doesn’t seem to be an urgency in getting it fixed

The place is no frills, everything appears to be under construction and there’s several trees around the property that were damaged by a recent storm, but it doesn’t seem to be an urgency in getting it fixed

Breakfast was adequate, waffles were great. Only stayed one night but it did the job. The smell of pot in the elevator and the halls the whole time was irritating; maintenance knocking on the door and attempting to enter our room at 3:00 AM to fix a loose toilet handle was out of line. I fixed it myself with no tools.

The bathroom did not have a working fan, every time we asked for more towels they were out. Front desk told us wrong time for breakfast on Saturday, came down hour and a half early.

The bathroom did not have a working fan, every time we asked for more towels they were out. Front desk told us wrong time for breakfast on Saturday, came down hour and a half early.

N/A

Great late checkin. Comfortable clean room. Left before breakfast. Hotel being redecorated.

Great late checkin. Comfortable clean room. Left before breakfast. Hotel being redecorated.

Comfortable bed - waffles Under construction

The bed was ok. Bathroom didn’t have a trash can . Didn’t like the shower head and no fan in the bathroom

The bed was ok. Bathroom didn’t have a trash can . Didn’t like the shower head and no fan in the bathroom

Over all our stay was nice, they seemed to be renovating which is understandable considering the conditions of the hotel. The staff was very friendly and helpful. One thing I didn’t like is that they didn’t clean our room our trash cans were still full when we returned from our outing, aside from that it was a positive experience.

Over all our stay was nice, they seemed to be renovating which is understandable considering the conditions of the hotel. The staff was very friendly and helpful. One thing I didn’t like is that they didn’t clean our room our trash cans were still full when we returned from our outing, aside from that it was a positive experience.

Clean room and breakfast They are remodeling

Staff so hopefully they have corrected this issue and have the correct phone number now listed. The hotel is under renovation so I could not give them a 5. The room was very comfortable w all the amenities you could want (fridge & microwave). The AC was cold. Beds soft. Plenty of pillows. Slightly noisy w the road right outside. Breakfast was the HUGE hit !! Bacon and eggs and waffles and oh so much more. Lots of choices. Easy on and off the interstate. Would stay here again.

Staff so hopefully they have corrected this issue and have the correct phone number now listed. The hotel is under renovation so I could not give them a 5. The room was very comfortable w all the amenities you could want (fridge & microwave). The AC was cold. Beds soft. Plenty of pillows. Slightly noisy w the road right outside. Breakfast was the HUGE hit !! Bacon and eggs and waffles and oh so much more. Lots of choices. Easy on and off the interstate. Would stay here again.

Hotel is under renovation.

Hotel is under renovation.

Staff was very friendly and accommodating. Location was questionable. It was across the street from a live nude club.

Staff was very friendly and accommodating. Location was questionable. It was across the street from a live nude club.

The hotel is about a 15-minute drive from the airport. The room was comfortable and had everything we needed after a long flight - a cozy bed and breakfast in the morning. We didn’t bring any drinking water, and there wasn’t any in the room, but we found a vending machine on-site. A huge shoutout to the night clerk, who was very welcoming even though we arrived at 2 a.m.! We didn’t expect there to be construction at the hotel. Several areas were closed, and there was some noise in the morning. It didn’t affect our stay, but I think guests would appreciate knowing that the hotel is currently undergoing renovation.

Great breakfast. Room was clean but bathroom was dated. Rooms in hallway looked as if in the midst of updating. Could not check in early and staff called room 5 min after check out time as we were walking out of room.

Great breakfast. Room was clean but bathroom was dated. Rooms in hallway looked as if in the midst of updating. Could not check in early and staff called room 5 min after check out time as we were walking out of room.

Never made it to the pool or Jacuzzi. Which is unfortunate because the Jacuzzi was one of the main reasons that I chose this venue.

Never made it to the pool or Jacuzzi. Which is unfortunate because the Jacuzzi was one of the main reasons that I chose this venue.

The staff was very nice and very welcoming.

The staff was very nice and very welcoming.

friendly staff but a ton of construction which made it dirty. TV didnt' work but the staff fixed that issue. I would not recommend this hotel

friendly staff but a ton of construction which made it dirty. TV didnt' work but the staff fixed that issue. I would not recommend this hotel

The property was under construction when I was there. Good vreakfsst and very clean rooms. It was a little dark and gloomy for my taste but it was good for a place to stay for a night or two for the money

The property was under construction when I was there. Good vreakfsst and very clean rooms. It was a little dark and gloomy for my taste but it was good for a place to stay for a night or two for the money

Not sure sure why we were put on the floor where renovation was going on and everything was mess

To start, this property is on the "wrong side of the tracks" if you catch my drift. Right next to the freeway so you hear traffic all night. Directly across from a dispensary, and within a mile of not 1, not 2, but 3 strip clubs. So if that's what you're looking for, this place would be a dream for you. On top of that, the hotel was in absolute disarray. It's undergoing "renovation" but really just looks like they're trying to cover up that it's completely outdated and falling apart. It was filthy inside and out. There was hair on my bathroom floor and sheets, and an empty condom wrapper under one of the beds. This is the only hotel I've ever stayed at where they didn't provide soap, so I was washing my hands and body with shampoo. Thankfully I only had to stay one night, less than 9 hours, or I would have cancelled and spent twice as much to stay elsewhere. The front desk guy was nice, at least.

To start, this property is on the "wrong side of the tracks" if you catch my drift. Right next to the freeway so you hear traffic all night. Directly across from a dispensary, and within a mile of not 1, not 2, but 3 strip clubs. So if that's what you're looking for, this place would be a dream for you. On top of that, the hotel was in absolute disarray. It's undergoing "renovation" but really just looks like they're trying to cover up that it's completely outdated and falling apart. It was filthy inside and out. There was hair on my bathroom floor and sheets, and an empty condom wrapper under one of the beds. This is the only hotel I've ever stayed at where they didn't provide soap, so I was washing my hands and body with shampoo. Thankfully I only had to stay one night, less than 9 hours, or I would have cancelled and spent twice as much to stay elsewhere. The front desk guy was nice, at least.

the breakfast options

Free parking No soap!! There was no soap in the room and none in the lobby either when we asked for it!

Good breakfast….need shuttle service to the Sky Harbor Airport

There was a construction going on at the motel site. Breakfast was not that great. The door to our room was very hard to open. The toilet was not flushing too well.

There was a construction going on at the motel site. Breakfast was not that great. The door to our room was very hard to open. The toilet was not flushing too well.

Mattress was too hard. Building under construction. Pool closed. Bathroom sink faucet stuff. Toilet paper rack fell apart. Smoke alarm over bed chirped every 42 seconds from Saturday afternoon thru checkout Sunday. Called front desk about it Saturday eve. They didn’t care and didn’t send anyone to fix it. No soap for shower either day.

Mattress was too hard. Building under construction. Pool closed. Bathroom sink faucet stuff. Toilet paper rack fell apart. Smoke alarm over bed chirped every 42 seconds from Saturday afternoon thru checkout Sunday. Called front desk about it Saturday eve. They didn’t care and didn’t send anyone to fix it. No soap for shower either day.

Close to everything Remodeling

Dirty. No front desk person…had to wait. TV did not work.

Dirty. No front desk person…had to wait. TV did not work.

Decent

Decent

Updating property so pool is closed. Waffle machine is not working. Room is nice and very quiet.

Updating property so pool is closed. Waffle machine is not working. Room is nice and very quiet.

Washing machine and dryer doesn't work good

Checking in there Always one person messes up ur day The other time I check in no problem

Dryer was working good

At the time of our visit, that pool wasn't opening, which was something the kiddos were looking forward to, and also the lobby was very warm.

They were renovating the place in the pool was closed. Kind of put a damper on the stay for sure.

They were renovating the place in the pool was closed. Kind of put a damper on the stay for sure.

Hotel is a bit older, currently doing some renovations. The noise from the street is absolutely terrible! Idiots in fast loud cars treat the road like it’s a freaking drag strip. Won’t be staying at this hotel again due to the noise alone, but other than that it’s a good enough spot if you have a kid at ASU.

Hotel is a bit older, currently doing some renovations. The noise from the street is absolutely terrible! Idiots in fast loud cars treat the road like it’s a freaking drag strip. Won’t be staying at this hotel again due to the noise alone, but other than that it’s a good enough spot if you have a kid at ASU.

The breakfast was good but once the food is done they didn't replenish it and there was no coffee.

The breakfast was good but once the food is done they didn't replenish it and there was no coffee.

Staff were very helpful during our stay. The property was being renovated.

Staff were very helpful during our stay. The property was being renovated.

It was under construction and very hard to navigate

It was under construction and very hard to navigate

The potatoes in the breakfast buffet are to die for.

The potatoes in the breakfast buffet are to die for.

Everything was excellent

Everything was excellent

We have stayed at this hotel before. It is in close proximity to Phoenix Sky Harbor airport. The hotel is doing some renovations at this time so there was some construction mess, but the room was comfortable, and the buffet breakfast was decent.

We have stayed at this hotel before. It is in close proximity to Phoenix Sky Harbor airport. The hotel is doing some renovations at this time so there was some construction mess, but the room was comfortable, and the buffet breakfast was decent.

They should automatically do it . No do not disturb room either.

They should automatically do it . No do not disturb room either.

Very nice

Very nice

The staff were amazing they always greeted us and when we needed an item it was brought to our room so quick!! 10/10 would stay here again!

The staff were amazing they always greeted us and when we needed an item it was brought to our room so quick!! 10/10 would stay here again!

Outstanding service, friendly staff and professional support. I will definitely be returning when possible. Worthwhile experience thank you

Outstanding service, friendly staff and professional support. I will definitely be returning when possible. Worthwhile experience thank you

Price is high since tax adds so much. The young man at front desk is nice but way too much for one person.

Price is high since tax adds so much. The young man at front desk is nice but way too much for one person.

The room met our expectations, but the overall hotel was rougher than we had anticipated, and it was located in a rougher part of town than we realized. But the beds were comfortable, and all the advertised amenities were present.

The room met our expectations, but the overall hotel was rougher than we had anticipated, and it was located in a rougher part of town than we realized. But the beds were comfortable, and all the advertised amenities were present.

Overall clean rooms.

Overall clean rooms.

Overall, friendly staff and fellow travelers/guests were genuinely friendly.

Overall, friendly staff and fellow travelers/guests were genuinely friendly.

We always stay here when we come visit family! Breakfast is always delicious. Highly recommend!

Too noisy from the freeway traffic.

Convenient to family and other services we needed. This is our second time staying here. Staff was friendly and accommodating. Room was spacious, comfortable and clean.

Kind of industrial. Safe enough I suppose but nothing around that was worth walking to. Clean property. Our second floor room was renovated somewhat recently. Desk staff was friendly.

Guest staff was awesome. Room was clean. Breakfast was a good as they get. Highly recommend!!

Good value for the money

The outdoor pool was a nice amenity. Breakfast area seemed to have good selection of food. I was sick and didn't have an appetite due to that. One employee was a bit rude and tone used to speak with hotel visitors.

The staff seem friendly in the location was nice the breakfast was good but they charged me a cleaning fee that didn't make any sense the room didn't need any kind of super special treatment and they charged me more than my entire stay of 4 days. Do not trust this location and make sure to take lots of pictures and video they will take your security deposit and make fake charges to your card!!!

Quick stay by airport for a short trip

The rooms I paid for were not serviced. No new towels, the bed were not made and the rooms were not cleaned.

Complimentary Breakfast

Great location close to all needs safe and clean

I like that it's a little bit on the smaller side so it's not as busy hustle bustle which is exactly what I wanted. Easy to find easy to turn into and turn out of.

Good hotel

Friendly staff

Checking in was easy! Had gotten a king suite and had great ac for these summer times. This location was great for close restaurants and bars!

The place was perfect. The university is just across the street with many places nearby for dining options.

Nice area super close to ASU. Hotel is older, but rooms were very clean. Would stay here again.

Comfortable and clean. Breakfast area was clean and well maintained, woman maintaining the area was cheerful and polite. Was a good choice for our overnight stay.

The staff were friendly, courteous and accommodating. Room was clean and cool.

Convenient location just off the highway. Close to Old Town Scottsdale. Many restaurants to choose from. Room was clean, bed and pillow were comfortable. Check-in and check-out process went smoothly. Had a peaceful nights sleep.

Nice staff.

Staff was friendly and rooms were clean.

Non

That was a good hotel

Great staff and clean property!! However, there were lots of mechanical issues with my door key. Also, not idea location if you have small children.

The hotel itself was great, really pretty. The staff was excellent, very kind and attentive. The room was okay. The sheets had holes in them prior to getting there and got bigger as the days went on. The room was clean. The breakfast in the morning was great and the pool was super nice!

We loved everything about it.

My husband stay there twice. One stay was by himself and second stay was with me. Both times he said the staff was friendly. And that he enjoyed the free breakfast. The rooms were clean and the surrounding were clean, quite and convenient. Would we stay there again. Absolutely!

Nice place to stay had a heated pool, nice breakfast

Check-in was easy. Staff was friendly. You could see that they were under some construction but still easy to move around hallways. Room was clean and bed was comfortable. Breakfast was good

TV stand broken and cable didn't work

I didn't like that the pools temperature was hot and the temperature outside was over a 100° in Arizona. The pool area was clean and plenty of towels to use.

Above what we expected.

I would definitely come back

Very nice

Close to the airport - very clean room that was comfy. Service was great. Can’t ask for much more!

I really enjoyed my stay. They made the stay very pleasant and they were accommodating to my needs.

Right off the 202 and close to shopping and recreation areas.

Excellent service and customer service!

Staff was great and very helpful

The noise from the freeway from vehicles passing through was too loud.

Below average stay for price. Mediocre breakfast and lots of outside noise. Hardly a disaster, just nothing special.

Definitely wasn’t worth the price.

Just like the reviews

Was close to the event we were attending

I enjoyed the location it was near Arizona State University. I was exhausted from 5 hour drive and then my graduation right after. I asked what time is check out and was informed 1100 and was denied a late check out at noon. That was my only customer service complaint. The from desk lady was not willing to accommodate. I still left a tip for the workers as the rooms were great and comfortable but disappointed at the front desk lady.

Hotel room was super noisy, from the mini fridge to the AC. I did not sleep. The mini fridge sounded like something was scratching from the inside and when the AC turned on it was super loud almost sounded like a big rig running through the room. It was in a convenient area but I definitely will not stay at this hotel again. Breakfast was good but that was about it.

Not the best hotel to stay at. Room was outdated. Carpet smelt old. Very loud from the airplanes landing.

Hotel was clean and a good place to stay. Breakfast was adequate.

It was inexpensive and close to sky Harbor airport, and the Raven golf course

Clean,friendly, and new.

Nice, comfortable room & bed. Decent breakfast with eggs and potatoes with sausage or bacon. Also a waffle maker.

This place was clean and it was a good spot to stay at

Yes

Very clean, comfortable and good service.

They wanted 250 dollars for incidentals.

So close to the freeways

Bueno

Easy to get to. Rough neighborhood. Cannabis smoke smell.

Pull out bed was pretty worn out. The bed in the bedroom wasn’t too comfortable.

Property is declining and not being updated. Worn chairs and furniture in the rooms and dining areas. Ice makers without trays to set ice containers. Property needs TLC.

Breakfast could we way better this is important to me

nice size room and bathroom. nice sheets and pillows. air conditioning works well and quiet. safe and easy access to nearby attractions

Breakfast was typical/decent. The room was nice and the bed was comfy! The one complaint is the ridiculously high incidentals hold on the cc - $250 for the night!!! Crazy high and 3-5 business days to get it removed when the room has been paid in full since booking it over 4 months ago!

Only issue was the key card kept having to be reprogrammed if you put it in the same pocket as your phone

Tub was nice but needs grab bars.

Nice and friendly workers

This hotel advertises an airport shuttle. This is total false advertisement. No shuttle service exists

The keys to get in the room didn’t work. Other people were having to get new keys as well. Outlets in bathrooms kept tripping and didn’t work. Charged twice for deposit and had to call to fix.

Quite hotel. Easy parking. Only stayed one night and it was great. Free breakfast is a plus!

The overall stay was well however upon check in they require a $250 deposit, which is crazy when you consider the area and the type of hotel, which is actually an "Inn" which was a major set back for anyone who only expected to do a quick turnaround trip.