Holiday Inn Tampa Westshore - Airport Area by IHG

Ok

I've stayed here before. The staff are very friendly despite them being extremely busy with Saturday's check in. I had salad from the restaurant which was delicious. Room was clean, bed comfortable. Nothing to comment on

I ENJOYED MY STAY HERE. ALL THE STAFF WERE FRIENDLY AND KIND. I LIKED MY ROOM, VERY COMFORTABLE. THE FRONT DESK TOOK GOOD CARE OF ME. LISA IN THE RESTAURANT TOOK CARE OF ME THE FIRST EVENING I ARRIVED. ALSO ANGEL WAS A BLESSING IN ENSURING THE GUESTS ARRIVED IN A TIMELY AND PROPER WAY TO THEIR DEPARTING FLIGHTS EARLY SUNDAY MORNING..

Breakfast was not included

5 starts. 100% Recommended

Exceptional

When checking in they didnt not explain much about anything, I asked about breakfast and she only gave me the time. When we went to eat breakfast we got a check, I should have did better research if breakfast was included but for the price of the breakfast buffet I would have expected better options and more fresh food. There were a lot of fruit flies and all the tables and chairs were dirty. Would not recommend counting on breakfast there, with a child we usually count on this when staying at a hotet.

The property is well maintained even though it is an older hotel. The staff is super friendly and made you feel welcome. I would definitely stay there again.

Was great

Convini

Very good

Short stay for a layover at TPA. No free breakfast and kitchen opens at 630am. My flight was too early for the hotel. The most important benefit is the free shuttle to the airport.

Room was great as well as the breakfast buffet!

In addition, the employees give us excuses for not cleaning. To end, we thought it includes breakfast and then they told us that because we asked for the cheap option, we get not breakfast. We NEVER asked for the cheap option.

Pleasant

Good area and staff. Very clean

The qualifying the bedding is poor. Need upgrading

Exceptional

Clean

Restful and clean stay with properly functioning amenities and great location.

Great

Everything went well. Just wish they would’ve had microwaves in the rooms it’s down the hall by the ice machine. I enjoyed the staff they were great

Staff seemed to be a little less worried about customer service

This hotel was so exceptionally clean. Felt very safe and was a perfect place to come back to after being out and about all day on vacation. The room was spacious and the bed was very comfortable

Ok. Near airport. Nothing fancy but a fine place to stay

Everything about this hotel was on point; the staff, room, amenities, pool and 700 bar/restaurant. Close to anything you would need or want to do.

Staff was extremely helpful and nice to us.

Had an authentic Indian dinner at the bar which was a pleasant surprise, Shuttle service to the airport was on time and the driver very helpful. Definitely staying there again on next visit to Tampa.

It’s a great place to stay. Would stay there again.

LOCATION WAS GREAT! 5 MINS TO AIRPORT, 8 MINS TO THE RAYJAY STADIUM, FREE SHUTTLE TO THE MALLS 5 mins away. A couple BREAKFAST spots in short walking distance. Convenient Laundry on 2nd floor. Next to Gas Station for cheap snacks and water. ON SITE BREAKFAST NOT APPEALING AT ALL. Did not have breakfast once inside. The INDIAN DINNER WAS GREAT THOUGH!

The air conditioner did not work well at all, the fan ran continuously but the room was not cool. The spigot in the tub is about to fall off and the faucet was extremely hard to turn on and off. The bed was clean and pretty comfortable. I don’t think I would stay there again.

Room was great. no recipt sent so now I need to call them

LOCATION WAS GREAT! 5 MINS TO AIRPORT, 8 MINS TO THE RAYJAY STADIUM, FREE SHUTTLE TO THE MALLS 5 mins away. A couple BREAKFAST spots in short walking distance. Convenient Laundry on 2nd floor. Next to Gas Station for cheap snacks and water. ON SITE BREAKFAST NOT APPEALING AT ALL. Did not have breakfast once inside. The INDIAN DINNER WAS GREAT THOUGH!

The pool was great the little store was great. The bedroom was clean and fresh.

We had an incident in the parking lot. Our car got hit in the front bumper while parked. No camara on site to witness the accident.

Everything was great!

Great hotel.

I only stayed one night but the place was very clean, it has a nice pool, a large bar and eating área, didn't get breakfast because I left very early. The bedroom has a very nice and SUPER COMFORTABLE king bed. I did use the guest laundromat which was very helpful...tip make sure to have change it works with quarters which you can break dollar and 5 dollar bills down at the lobby. Did not hear any airplanes eventhHoughton hotel is close to the airport so that was a plus, it only took me 5 minutes to drive to the car rental return and from there i took the airport's railcart to get to the terminal. HIGHLY suggest to stay there, especially if you are going to travel. Also plenty of parking available at the property and close to lots of.places to eat including a subway right across the street.

It was ok.. I would stay there again

It was nice and clean.

I liked that there was a restaurant in the hotel. Very convenient. Good food good staff!

I liked that there was a restaurant in the hotel. Very convenient. Good food good staff!

Property needs some renovation

Close to the airport. Rooms were very clean (I had two rooms over my stay). Housekeeping were keen to be of assistance even with a language barrier as the two I met only speak Spanish. Beds were comfortable. Rooms are well equipped for the stay, plenty of towels, tea and coffee etc. There was a large desk in the bedroom for me to work at. I had to move room on day 2 of 4 nights because the AC sounded like a truck and couldn’t be fixed. Unfortunately the staff offered no assistance at all moving rooms other than giving me a new key. The maintenance and house keeping staff which were sent to my room speak no English at all. I assume reception who sent them would know this and be prepared to translate. The gym cross trainer was quite dirty. Strange as the rest of the hotel seemed pristine. The TV in the room lets you plug in a HDMI but if you plug in an Apple TV for some reason the sound is on 100% and cannot be reduced. The staff were aware of the issue but just said it doesn’t work. I got around this by using my AirPods.

Clean room, great location, fantastic staff!!

Muy bueno

Nice hotel and enjoyed my stay.

I had zero complaints, it was exactly as advertised! I will be returning when in the area!

not the best view, but that was the least of the concerns. It was quiet, clean & efficient.

Very good

It’s functional like it’s supposed to.

Good location, I could easily access many places

Good restaurants in the hotel.

Good hotel close to the stadium and other businesses

Great spot, room was clean, food was good, and close to stadium and eateries

The room was very clean and comfortable. We were in a duplex room (didnt know the neighbors) and we could hear them through the closed door. Unfortunately for us, they stayed up watching TV, talking, and laughing until 3am. Glad they were having fun but I wish we didnt have the doorway because we could hear everything.

Room was clean and ready

Property is in a great location. Pool needs some TLC like a good scrub of the tiles but it was nice and warm. Staff and hotel were excellent.

Room was clean and the front desk was very helpful and respectful

Superb

Exceptional

When I arrived and spoke with the front desk, I was told that the room details shown in my reservation were “wrong” and that the two‑bed room was even more expensive than what we had already paid. Despite the mistake not being ours, we were still placed in a one‑bed room and had to share a single bed the entire stay, which was uncomfortable and not what we booked. What made it worse is that we were not offered any refund or compensation for the downgrade. For the price we paid, we expected the room we reserved or at least some acknowledgment of the inconvenience. Unfortunately, that didn’t happen.

Very comfortable and shuttle made it a breeze! No complaints

The hotel itself was clean and the property looked well‑maintained, but our experience was disappointing considering how much we paid. Because of the BTS concert, the room prices were extremely high, and we booked a room with two queen beds to accommodate everyone comfortably. However, when my mom arrived first, the hotel gave her a room with only one bed. When I arrived and spoke with the front desk, I was told that the room details shown in my reservation were “wrong” and that the two‑bed room was even more expensive than what we had already paid. Despite the mistake not being ours, we were still placed in a one‑bed room and had to share a single bed the entire stay, which was uncomfortable and not what we booked. What made it worse is that we were not offered any refund or compensation for the downgrade. For the price we paid, we expected the room we reserved or at least some acknowledgment of the inconvenience. Unfortunately, that didn’t happen.

Very comfortable and shuttle made it a breeze! No complaints

The access to the stadium and the use of a shuttle bus to the airport Not having 2 beds in my hotel room that I thought I was getting- through 3rd party booking, I had a confirmed reservation for two beds, not one. My BTS friend and I shared the bed.

The access to the stadium and the use of a shuttle bus to the airport Not having 2 beds in my hotel room that I thought I was getting- through 3rd party booking, I had a confirmed reservation for two beds, not one. My BTS friend and I shared the bed.

On top of that, the stay was extremely overpriced-we paid close to $300 a night, which definitely did not match the quality or experience. Overall, not the level of comfort or service we were expecting.

Staff was friendly and helpful. Room was clean and bed was comfortable.

I never had the opportunity to stay at the hotel. The staff in the night shift on the 4/27 was disrespectful, loud. Had a difficulty with my credit card and she didn’t offer any alternative except cash. She was angry due to who knows what and at the end my sister and me were kick out of the hotel. Went to a Hampton Inn were the attention to the customer was respectful and polite. There was no problem with my card. I don’t recommend the Holiday inn Tampa

The room was so clean excellent service and so close to where i needed to be. Will definitely come back here . Highly recommended !

9 minutes from Raymond James Stadium. Close to restaurants.

Room not ready at check in- waited in the parking lot for hour and half- staff lied and said they called me to notify room was ready- not even an apology. Gave us less than an hour to get ready for our event. Next morning housekeeping woke us knocked on our door until we answered even though we had the sign on the door. Strip clubs nearby. Will never stay here again.

Exceptional

Very good hotel

It’s location The floor turned my feet dirty as if they’d not been mopped or was mopped with dirty water.

It’s location The floor turned my feet dirty as if they’d not been mopped or was mopped with dirty water.

The room smelled terrible and my allergies were bad due to that.

Spacious clean room with very comfortable beds. Although we were close to the elevator (our choice) there was absolutely no noise and the high floor we requested gave some very interesting views. Can't think of a thing!

Conveniently located, comfortable beds & rooms. Bad experience with shuttle service.

Clean room, clean building. Some areas appear renovated, others areas are older. Pool area is nice, but limited in chairs.

Everyone was very nice and great price.

The shuttle to the airport was great. Friendly professional driver was a great start to my day.

Exceptional

The employee at the desk barely looked up when I approached, and was impossible to hear he spoke so softly The room was clean, comfortable and nicely set up…

Decent stay. They didn’t share that they charge to park in their lot

The food in the dining area/bar was not very good. Breakfast was a $17.99 charge for each person. Their are many locations close by where you can eat by Uber/Lyft. My Grand daughters cheeseburger had no cheese and was Raw. My chicken sandwich was all grease. The pool area was not accessible for a long period of time. They had to wait for someone to fix the lock. Transportation to our cruise was easy and offered through the hotel from an outside company. We have stayed at this location before because of the convenience to the airport, Ball field, and cruise port.

Very good

Clean Decent rooms Tub showers are a bad idea Charging for parking is ridiculous especially when most of the parking is reserved for disabled (people who get phony tags); EVs; or there members with more status The Bar700 has the ambiance of a middle school cafeteria. It’s a big open space that is loud due to design and very cold. The bar is a long counter. The menu is uninspiring

Clean Decent rooms Tub showers are a bad idea Charging for parking is ridiculous especially when most of the parking is reserved for disabled (people who get phony tags); EVs; or there members with more status The Bar700 has the ambiance of a middle school cafeteria. It’s a big open space that is loud due to design and very cold. The bar is a long counter. The menu is uninspiring

Good price for rooms but still reflect property as a whole. Needs makeover. .

Clean room. Cozy bed. Nice bar tenders.

The bar staff had horrible service

We had a great stay! Facility was clean and had all the amenities we needed. Staff was friendly, and the restaurant was very good!

I didn't sleep well at all. No matter what I set the room temperature to didn't matter. It was very hot at night. Air worked great during the day. Next time, I think I'll try a different hotel. I can't sleep in a hot room. We were not offered a member gift upon check-in, and I didn't ask. Do those still exist??

didnt need

Very close to the airport! Fun place to stay! Great location!

Restaurant is good coffeedelicious. Close to all the things and airport. Safe for families.

Clean rooms, friendly staff, very convenience shuttle service!

Booked this hotel due to early morning flight on 3/29 needed to be at airport 5:15 am first shuttle didn't run until 6am, had to schedule a lyft. I called on 3/28 around 4pm advising I needed to drop off a rental car and would need a shuttle back to the hotel was told you don't even need to call as shuttle runs regularly. After dropping off rental car no shuttles in sight. Airport advised I needed to call and request one. I called only to be told last shuttle ran 45 minutes ago. Spent 30.00 on taxi to get to the hotel. Didn't appreciate misinformation provided when I specifically questioned shuttle service, I was NEVER advised shuttle service stopped at 9:45. Will NEVER book at that hotel again.

Clean room and the breakfast was very good. Beds were super comfortable.

Cold eggs all french fries

Dryers did not work when i put money in (2) machines. I asked for and was granted credit at the front desk and machines were fixed the next day. Staff in the breakfast area weren't the friendliest. Pizza ordered was slightly burnt (on top). Overall selection is good.

That there was no other breakfast besides the breakfast buffet and it was just too much for me to eat so you would have to pay the whole price just to get a cup of coffee and a small Muffin.

The breakfast was not complimentary, very expensive and was not good at all. Rooms were just okay. Not at all what was expected for the price.

No breakfast available except for cruise ship employees. I felt like I was in Venezuela

We rented two adjacent rooms for our son and cousi, to have more privacy. It was affordable.

Good location for Tampa International Airport after a late evening flight arrival. Staff helpful in using their shuttle bus service to drop off at the airport the next morning to collect a hire car.

Was clean but the whole hotel needs updating rooms very basic, but you get what you pay for.

Great for a work trip.

It’s a very clean hotel with a great staff. The building is a little older, but in great shape

Good place

Clean and huge room The staff is not sending my Itemized invoice as I requested for so many times and as of now I didn’t receive it.

Russell at the front desk was amazing! Very hospitable and would be the reason why I stayed again.

Satisfied

Shuttle was fantastic.

Staff were excellent and location was super convenient for those needing to be near the airport.

Hotel room was overpriced for what you get.

My stay at the Holiday Inn was good

It was very nice, the bed was a little soft for me but my husband thought it was great

Good

This hotel was great and very close to the airport. Very clean, stocked and responsive staff. Would absolutely stay again.

If you want a quiet place to stay this is NOT the place for you. It's incredibly LOUD. The description for this place on Travelocity is completely incorrect: there is NO room service, NO club floor, NO microwaves in the rooms. The front desk never picks up the phone and the kids they have working there can't answer any questions. The amount you pay for parking is outrageous. The only reason I gave this 2 stars instead of 1 is because it's very clean, the bed is super comfortable, and the Indian food in the restaurant is very good. **When I complained to Travelocity about this they basically told me tough luck and ended the chat!**

Clean,quiet, close to airport.

Clean,quiet, close to airport.

Yes

Yes

Room was spotless and the service was good

Room was spotless and the service was good

Nothing stood out. It was safe, clean room, and convenient to the airport. However, nothing special. You pay extra daily for parking, breakfast not included, no water or coffee in lobby and shuttle to airport doesn’t start early.

Nothing stood out. It was safe, clean room, and convenient to the airport. However, nothing special. You pay extra daily for parking, breakfast not included, no water or coffee in lobby and shuttle to airport doesn’t start early.

Evetything was excellent. 3rd time staying therr

Evetything was excellent. 3rd time staying therr

Exceptional staff. The room was nice.

Exceptional staff. The room was nice.

check-in was a disaster. 5 hotel clerks took 20 minutes to check-in 4 customers.

check-in was a disaster. 5 hotel clerks took 20 minutes to check-in 4 customers.

Very clean and friendly staff.

Very clean and friendly staff.

From beginning to end we had an amazing experience. Our flight was delayed but our 2am check in was pleasant. One of the gentlemen (I wish I got his name) working the breakfast was amazing with my entire family. The room was clean and spacious. I really can’t be more positive.

From beginning to end we had an amazing experience. Our flight was delayed but our 2am check in was pleasant. One of the gentlemen (I wish I got his name) working the breakfast was amazing with my entire family. The room was clean and spacious. I really can’t be more positive.

Yes

Yes

Nice staff, free shuttle to airport, nice, large, clean, room.

Nice staff, free shuttle to airport, nice, large, clean, room.

Staff, room, restaurant was great! The only thing I didn't like was, we told them about the AC not being cold. Came back and nothing was changed. Wasn't fixed. Told them again at checkout. Hopefully they'll fix it this time. It was colder in the hallway than it was in the room.

Staff, room, restaurant was great! The only thing I didn't like was, we told them about the AC not being cold. Came back and nothing was changed. Wasn't fixed. Told them again at checkout. Hopefully they'll fix it this time. It was colder in the hallway than it was in the room.

Everything was great.

Everything was great.

The staff was courteous and the room seemed fine. My major issue was the smell in the room. It's a very artificial & toxic smell like a plug in air polluter (not freshner bc they are EXTREMELY toxic!). As someone with asthma, it was hard to deal with. I'm glad my stay was short.

The staff was courteous and the room seemed fine. My major issue was the smell in the room. It's a very artificial & toxic smell like a plug in air polluter (not freshner bc they are EXTREMELY toxic!). As someone with asthma, it was hard to deal with. I'm glad my stay was short.

clean room and quiet

Great hotel in great location.

Great hotel in great location.

Great location, clean, comfortable beds, restaurant off of a lobby. They charge a deposit of 150.00 to your credit card to cover any damages done to the room. It takes 7-10 days to get the charge reversed.

Extend onsite restaurant hours on weekends, my flight arrived late and after settling in I had to go off-site to find something to eat; other than that, the hotel was ok for an overnight stay prior to sailing.

Extend onsite restaurant hours on weekends, my flight arrived late and after settling in I had to go off-site to find something to eat; other than that, the hotel was ok for an overnight stay prior to sailing.

It was close to things I like to do. Will definitely recommend this hotel to other people.

It was close to things I like to do. Will definitely recommend this hotel to other people.

The Temperature in Tampa was cold the days of my stay. The heat didn't work in the first room they gave me, then I requested another room and the same thing no heat. We had to sleep in our clothes. The customer service

The Temperature in Tampa was cold the days of my stay. The heat didn't work in the first room they gave me, then I requested another room and the same thing no heat. We had to sleep in our clothes. The customer service

Excellent room, 2 Queen. CLEAN. Well laid-out. Stayed 3 eves. Even microwave (now on each floor) was well maintained on our 4th fl. (get this...(clean as a whistle" !!) Terrific, helpful front desk. The Restaurant & Bar- 5 stars. Food was superior. No junk. Ate there 3 times! Breakfast looked very good but had to by-pass due to our schedule. Shuttle service just super - both times -to Car rental & TPA Airport. Would stay again next time when visiting FL cousins. Thank you Holiday Inn!

Excellent room, 2 Queen. CLEAN. Well laid-out. Stayed 3 eves. Even microwave (now on each floor) was well maintained on our 4th fl. (get this...(clean as a whistle" !!) Terrific, helpful front desk. The Restaurant & Bar- 5 stars. Food was superior. No junk. Ate there 3 times! Breakfast looked very good but had to by-pass due to our schedule. Shuttle service just super - both times -to Car rental & TPA Airport. Would stay again next time when visiting FL cousins. Thank you Holiday Inn!

Bait and switch, added extra fees for the breakfast that was already paid for.

Bait and switch, added extra fees for the breakfast that was already paid for.

Then the day before we were checking out, our room keys were deactivated, had to straighten that out Last, we were having an issue with the television remote, called the front desk for batteries, they had my husband come down. They told him they would contact maintenance, I few minutes later , maintenance showed up, said” no speak English” stood in front of the tv, hit the buttons and it worked, tried to tell him it doesn’t work from 10 feet away, needs batteries, AGAIN” no speak English!!!” Needless to say, very unsatisfactory stay

Then the day before we were checking out, our room keys were deactivated, had to straighten that out Last, we were having an issue with the television remote, called the front desk for batteries, they had my husband come down. They told him they would contact maintenance, I few minutes later , maintenance showed up, said” no speak English” stood in front of the tv, hit the buttons and it worked, tried to tell him it doesn’t work from 10 feet away, needs batteries, AGAIN” no speak English!!!” Needless to say, very unsatisfactory stay

Just not what I expected but friendly staff

Just not what I expected but friendly staff

Great for a quick stay

Great for a quick stay

We went to our room bursted beer bottles, glass everywhere, trash was at our door!!!!!!! Very disappointing! I dont even drink!!!!!!!

We went to our room bursted beer bottles, glass everywhere, trash was at our door!!!!!!! Very disappointing! I dont even drink!!!!!!!

Good proximity to airport with shuttle

Good proximity to airport with shuttle

Clean!

Clean!

All was nice

All was nice

Staff were amazing

Staff were amazing

The staff left a lobby full of people waiting for rooms sitting for 6 hours even though rooms were ready . The two people behind the desk were arguing and leaving the desk in a huff. It took them over two hours to enter clean rooms into the system so they could be assigned to those of us waiting.

The staff left a lobby full of people waiting for rooms sitting for 6 hours even though rooms were ready . The two people behind the desk were arguing and leaving the desk in a huff. It took them over two hours to enter clean rooms into the system so they could be assigned to those of us waiting.

Cleaniness

nice place

nice place

Room was ok, clean, but NO MICROWAVE!! Thats not good for those that are staying for a week for work/training and want to heat up food!!

Room was ok, clean, but NO MICROWAVE!! Thats not good for those that are staying for a week for work/training and want to heat up food!!

Great location and close to the Airport and near the business district. Loved the property, cleanliness is always a pet peeve of mines. Comfortable beds, pillows is a must for me to be able to rest well. So there wasn’t anything that I didn’t like about the property.

Everything is an additional cost, even coffee in the morning was $4 a cup. Went to check out and me I still had to pay. I had to pay AGAIn

Everything is an additional cost, even coffee in the morning was $4 a cup. Went to check out and me I still had to pay. I had to pay AGAIn

I had plans and finally left the hotel at 3:30. About 30 minutes later they called and said my room was finally ready.

I had plans and finally left the hotel at 3:30. About 30 minutes later they called and said my room was finally ready.

While the room and especially the bathroom were great. The big hang up was transportation. Offering free transportation from the airport, three calls and over an hour later we just took an Uber. Zero explanation from staff. They will hold luggage. They would call when the room was ready and never did. So a lot of waiting and wondering.

While the room and especially the bathroom were great. The big hang up was transportation. Offering free transportation from the airport, three calls and over an hour later we just took an Uber. Zero explanation from staff. They will hold luggage. They would call when the room was ready and never did. So a lot of waiting and wondering.

Rooms are very spacious. Clean hotel easy getting around!! Hotel staff very friendly!!

Rooms are very spacious. Clean hotel easy getting around!! Hotel staff very friendly!!

Staff was nice. ButThe room wasnt ready on time. Wondering if i get money back for the extra time i had to wait? Me and the orher 50 people in the lobby. No where sit well we waited.

Staff was nice. ButThe room wasnt ready on time. Wondering if i get money back for the extra time i had to wait? Me and the orher 50 people in the lobby. No where sit well we waited.

Clean room. Loved the hot tub area outside. Very relaxing.

Clean room. Loved the hot tub area outside. Very relaxing.

Yes but I had to ask for the breakfast coupons

Yes but I had to ask for the breakfast coupons

The room was clean. The shades were broken, but the staff was kind and helpful.

The room was clean. The shades were broken, but the staff was kind and helpful.

Your staff is terrible tried to call front desk no one answered went to front desk told i called twice and no one answered " he said the phone didn't ring " very rudely!! I ask for a wake up call for 5 am went to check out at 5 am no one at the front desk some kid on his phone hat on backwards said what do you want i said i need a receipt he went outside i waiting about 5 minutes for someone to come in when the man finally came he had a very strong smell of Marijuana and i guess he had to finish his joint before he helped me i asked for a receipt because i needed to submit it for a refund as my flight was canceled the previous day he gave me every excuse of why he couldn't give me a paper receipt i had to catch a flight so i just left you really need to start firing employees like this

Your staff is terrible tried to call front desk no one answered went to front desk told i called twice and no one answered " he said the phone didn't ring " very rudely!! I ask for a wake up call for 5 am went to check out at 5 am no one at the front desk some kid on his phone hat on backwards said what do you want i said i need a receipt he went outside i waiting about 5 minutes for someone to come in when the man finally came he had a very strong smell of Marijuana and i guess he had to finish his joint before he helped me i asked for a receipt because i needed to submit it for a refund as my flight was canceled the previous day he gave me every excuse of why he couldn't give me a paper receipt i had to catch a flight so i just left you really need to start firing employees like this

Location, amenities, staff

The largest issue was a lack of warm water. It was shocking that at 6 am all that was coming out of the shower was cold. There was not even a hint of warm regardless of how far the handle was turned. The room was nice and the location was great for what I was doing. Don't know what my $15 for parking got me.

Clean room and staff

Courteous friendly and patient

No attempt to release rooms by 3 PM . Disorganized, hard to understand, lacked empathy.

The toilet did not flush well and we had to call multiple times to be picked up by the shuttle service. We waited over to hour 15 minutes to be picked up

Staff!!!

Self serve laundry was great, nice room.

Very easy to get to and from airport with their shuttle. Room was clean and comfortable. Staff was very pleasant.

Everything was perfect

Location Free Shuttle service from/to the airport never picked up.

Clean and close to port

The Brothers at the check in where amazing to talk with

We thoroughly enjoyed our. Stay. We would certainly stay there again.

N/A food choices and price of food

Everything was convenient

Fast efficient check in and out. Room had a couple of seating options for those who didn't want to sit on the bed. Shower/bath had shelf space for toiletries, loved that actually. Liked the snack/canteen area. The prices though especially with store options across the street. Breakfast, misunderstanding one place says free continental type Breakfast other said 25.00 per person so we didn't even try just went to an outside place. Would have preferred to dine at site. Parking price too high especially for 2nd auto.

The room smelled so bad it was giving me a headache.

Great hotel

The hotel was very clean. Bar/restaurant staff was awesome. Room was large and clean. Beds were very comfortable. And they let us check in before as soon as the room was ready!

We enjoyed our stay during Christmas. The rooms were clean, the staff were very friendly and, the shuttle drivers were awesome. The only problem was the sink had a horrible sewer smell.

Please check other reviews very bad. They only allow one person and we went out side for breakfast and checked out

Room and hotel were nice. Charged a parkeing fee that was never mentioned then put it on the incendentals fee since im sure ither hace argued about not approving that charge. The price was okay, when you include the parking fee per day and extra charge for another vehcile it reqlly doesnt make much sense to stay here compared to other locations even within the IHG network.

Ease of stay was excellent and location. I would give it 5 stars if you had better pillows in the room. (The pillows were very flat like pancakes)

.

the room was excellent, spotless, and smelled so clean, i love it. the best room ive been in years, one of the best.

Friendly staff

Coffee was horrible tasting

Nice and close to airport and Raymond James Stadium. Nice restaurants near by.

For breakfast some grits or gravy and biscuits would be nice

Yes

Excellent

Food was good. Room was clean. Hotel was quiet.

Got off the cruise and we dropped our bags off at the hotel. The manager island lady seemed irritated but she took our bags and said she would call when a room os available. We come back at 1:30 and she rolled her eyes when we walked in and there was rooms available but she didn't call. The younger lgbq gentlemen was very helpful, after she passed us off to him.

Very clean and nice rooms

There was only an expensive breakfast buffet available…NOT FREE!! Every thing else was good!

The bar staff was friendly and took great care of their customers.

Loved the warmed pool

Loved the warmed pool

CONS: Some of the front desk staff make you feel bad for staying there, shower water isn’t always hot, housekeepers are really loud in general, banging yelling etc. PROS: room has a fridge, great views, stocked with items, great location to everything, comfy bed, AC

This hotel has the best pool I’ve ever experienced. It was heated and felt like a warm bath. Lots of amenities within walking distance. It was a 5-10 minute walk to the mall and various restaurants are close by.

I liked the staff the rooms were nice the beds were really comfy.

Hot tub was cool (warm, but not hot). Other than that, beautiful spot!

Y

Clean room but crikey bed

I like the room they had hardwoods floors, which was one of the reasons I chose the hotel. I’m not a fan of carpeted rooms. The staff was amazing, especially Juan and Lamarcus. The breakfast crew ladies were sweet as well. I had a short stay but would highly recommend it. It was quiet and easy drive Ybor and SoHo.

Great Hotel

Excellent services

Water puddle forms in front on shower because the curtain doesn't stop water from spilling out making it a hazardous condition. Room temperature was cold and could not control air to hot setting. Iron is on timer, shutting off and causing added water to stop steaming and wetting the clothe. Only one coffee cup provided & when called front desk I was asked to "go down to get one". Breakfast is over-priced & was not included I was rudely told I could not bring it up to the room. This place is unaccommodating, cold, rude and NOT WORTH THE STAY!

It was an ok stay. I had to pay for parking in their own parking lot after paying $450 for a room. Will not be visiting them again.

Extremely busy but the staff was on it and trying their best to get everyone checked in asap. I have stayed at this location numerous times and it’s always clean.

I also attempted to use the pool, but the water was unusually warm, making it impossible to cool off during the warm weather. Overall, the hotel was not the worst, but it was also not the best. Due to the issues mentioned above, I do not think I would stay here again in the future.

Breakfast was the worst I’ve ever had.

Shuttle was terrific. Checking in was ok. I don't like the fact about the security deposit being so much.no complimentary breakfast like they have in other hotels. Room very clean.

We were very happy with our short stay before embarking for our cruise. The hotel has free shuttle from TPA. Visitors can use the courtesy phone in the airport upon arrival to call the hotel for the shuttle pick up. This was extremely helpful as we only had esim data but no actual voice or phone call capability. The room was clean and spacious. There were pool, gym, free shuttle service to the International plaza or another nearby plaza for shopping and food. We were a bit rushed and didn't use the services. The breakfast had limited choices but fresh and adequate. There were other outside shuttle that charged $10/person to transfer to our cruise terminal. The reception staff especially Liza was very helpful. Thank you very much for the enjoyable stay.

The price for breakfast vs what there was available was not worth it to me.

N/a for breakfast. The shuttle service was awful.

Room was very clean. Very soft and comfortable bedding.

Its should state Breakfast is 17.99 plus tax not included..limits choices and aervices was subpar. PARKING is paid for guests 12.00 to 20.00 a day..Housekeeping very noisy and loud while in the hallways and need to double check floors and supplies.

Wonderful stay

This hotel is in a convenient area near restaurants shops etc right on a main thoroughfare and is a brand new structure. i enjoyed the free parking and the easy access to the street and business activities. I dood stay here any time.

Everything was great, loving staying there!

My stay was good, staff was friendly and helpful.

The water was cold for my three night stay. We called front desk, they sent maintenance on three different occasions. The water would be hot while maintenance was there then quickly get cold again. I told the front desk upon checkout and their response to me was I need to juggle the handle.

The service, really good food and bed was amazingly comfortable.

I have been traveling for a week for the Holiday, and this is the cleanest room I have stayed in - beyond perfect, very very clean room

Great breakfast

The rooms were very clean. Luxury vinylTile versus carpet was very appreciated.

The complete staff was the friendliness ever received in a long time.. They all had smiles and greeted you and made time to answer site questions and great surroundings suggestions Extra transportation was great too, and staff made arrangements also Onsite bar restaurant was super surprise and allowed to stay on site to eat all nights…..staff in restaurant could not have been any more polite and friendly Would stay here many times again and for any long stays

Amazing

No room available. They admitted upon arrival they were overbooked. We had to leave and find another hotel. We are due a refund asap.

The location is clutch too. Easy access to the airport, plenty of food spots nearby, and the hotel itself has solid amenities. The lobby, gym, and common areas were all well-kept and made the stay feel smooth and stress-free. Overall, it was a really solid experience. I’d definitely stay here again.

Staff was very friendly and helpful.

Staff was great,, clean room,, manager was very friendly/ pleasant.. Joanne🙂

A Very Good 3 night stay.

Great service

Yes.

Our room had

The shuttle to airport took of earlier even though i was on the list . He said he picked off 3 other and i wasn on the lost bit i saw the staff put me on the list with my own eyes

Perfect stay

Rooms could be in better condition

This close to Cruise port ….need to work on accommodation for early check ins.

The room and service was fine...DO NOT eat the breakfast buffet..To begin with sign stated wait to be seated..Woman told us to seat anywhere...We had to ask someone to clean a table for us..We had to ask for utensils and napkins..No coffe cups so we found strofoam cups..Food was horrible and cold...For $18.00 I would expect better service and food..I never write bad reviews but I had to write one today..VERY DISAPPOINTING!!!

The HMDI set up did not work so when I tried to plug in my entertainment system it would not work which meant no gaming on down time or Netflix. But the main reason was the shower had no hot water no matter how much I played with it and even allowed it to run for 15 minutes to try to allow it to heat up I could not take hot showers.

The room was really nice, though a bit outdated. The elevator down button on our floor was not working, and the hallway carpet could have been cleaner. The pool area and gym were okay. We did not eat at the restaurant, but it looked fine from what we saw. The bar had a good selection of drinks, and although the prices were higher than nearby options, the choices were solid. The front desk staff were mostly polite, though the middle-aged gentleman was nice but also somewhat rude at times. Overall, it was a good stay with only a few minor issues.

The air conditioning was horrible. Didn’t sleep at all, so hot

Friendly helpful staff. Clean hotel close to the airport. Bed was very comfy.

The room was cleaned everyday. Fresh towels in the bathroom daily.

The room was clean, the staff were excellent and very helpful, the hotel was in a great location, overall our stay was excellent!

We didn’t have the breakfast but staff was friendly, room was clean, I’d stay here again.

Friendly staff. The room was beautiful and very clean

Clean room, helpful staff

Should have read the amenties closer. It says breakfast buffet available. It does NOT say it costs $17.99 a person. I just assumed it was included.

Very clean, spacious king bed room.

I like it

Love this place and the service is excellent @

The hotel at 4:32am tried to bust in my room with a person saying they was assigned this room for 3 days before I checked in . However I called the desk and they man was so rude to me and said oh I’m sure you have calmed your kids down from it by now . I asked for the manger and he said oh call back at 8:05 nothing will help you with it the hotel made a mistake an nothing we can help you with

I need help reviewing room charges

Great location and enjoyed my stay.

Nice room, great service

Good service

I didn’t have breakfast

Clean, comfortable rooms. Helpful staff. Nice pool are.

Good

Nice room

Didn’t utilize the airport shuttle. Shuttle schedule starts at 6am. I wished they start earlier for early morning flights like mine. The only reason why I booked this hotel for the shuttle service. I ended up getting Uber. Didn’t get the free breakfast either because of my early morning flight.

Stayed 3 nights and never had a shower. NO HOT WATER for 3 DAYS. UNACCEPTABLE. RIDICULOUS!

sulfur smell bathroom sink. and room reeked of Fabuloso cleaning product

Great service

Clean room and welcoming staff

Yes Good service

Good

My father is disabled and we are very upset about our stay. We are trying to file a complaint, but the manager is not been available for the last two days. I’ve asked multiple times to have a call and that has failed. They left us at the airport for more than an hour and we called multiple times. There was no hot water for a shower and the hot tub did not work. I would say that the staff is very friendly. The rooms were fine, although they placed us originally in two rooms that were not disabled, and my father could not utilize the room. They didn’t put the correct code in for the keys and left him leaning against the wall. They moved us to two other rooms and they were just fine. Very disappointed with her stay here.

Good hotel

Great

It was a great stay, clean and comfortable. I do recommend this hotel.

Good service

Yes

Essentially, the Holiday Inn Tampa Westshore (by TPA) was fine - it lived up to its star level on an efficient and no-frills basis. It did have hard floors, which we appreciated. But, otherwise the hotel was very basic in every way. Still, a good option for someone that just wants to grab some sleep before a flight the next morning. Probably the best thing about this hotel was the bed - nicely firm was the mattress (not a "squishy" mattress like some other hotels have).

Prime location

Staff was great.

Rooms were clean, nice hotel, friendly staff. The only thing it's parking fees.

We weren’t offered breakfast. Also our room didn’t get cold at all i even turned it down to 60 room just wasn’t comfortable.

There wasn’t anything that said we had to pay for parking. Or that it was so expensive. It should be a fee added into the cost of the room not extra.

The place was very clean and the staff was very friendly

Nice rooms and great service

Very good

My checkout experience was awful. I will be submitting a complaint directly with the hotel not only to report the incident but to make sure this does not happen to other customers. The lack of respect and care from a particular employee at the desk is unacceptable. No hospitality was given whatsoever and it definitely overshadowed my stay.

Awesome

Charged 17.99 per person for breakfast buffet. Wait staff not attentive in restaurant at hotel. Outdated hotel. Location of hotel dirty area.

Staff was amazing!!!!

Didnt use shuttle. Hotel stay was great

Nice beds. Ok room. Staff at check out don’t know how to talk to people. Extremely rude.

Clean room

Convenient location near Tampa Bay, airport, aquarium. Rooms were very comfortable, pool and jacuzzi were great. Only downside is that it’s on a busy road, you can hear the traffic, not all rooms have updated A/C. I only had option to put on low, medium or high, but no thermostat to see room temp, one was too hot other was too cold. It’s an older building although they keep it very nice. Restaurant was nice, but only had one employee running bar and all tables so wait can be long.

Very clean

Our iron board was broken, a staff member was not helpful when I asked how do I get from the parking deck elevator to my room because it only went to the 7th floor and my room was on the 8th floor. Other than that the stay was ok

Was very welcoming as soon as we arrived. Will definitely stay here again when we return!

Overall, Nice clean hotel. Very convenient for Ray Jay stadium. Friendly front desk. Two complaints. Cleaning staff skipped our room during our 4 day stay. No fresh towels. Had to call front desk. No bed made. Worse than that, the first night of our stay at 4am, we were woken to piercing alarm and announcement to evacuate the hotel. Scary situation let alone having to climb down 10 flights of stairs half asleep. No directions on where to go or what to do. No apology or explanation for the inconvenience .

Check in was smooth and staff were great! Property is dated. Food at the restaurant was not that good and not worth the money.

I only stated one night so I did not use the amenities except the bar for 1 drink and grabbed a breakfast sandwich to go. The service was impeccable from check in, bar service, around the hotel and check out. The room was spacious, with a great area to work. Room also included a fridge which I appreciate. And the bed was SO comfortable with great pillows. Keurig also in the room. The thing that probably impressed me the most was I saw employees constantly cleaning all public areas, including the elevators. And they had a convenient shuttle that ran me over to the airport- right to my gate. I will absolutely stay here again.

Great

Great

Asked for 2 pillows and they could not find any in the whole hotel. Said they would bring them the next day. We checked out the next day.

Very good stay my 1st room had a chemical smell we called front desk and they moved us right away, got to the new room it was very clean no smell you could smell cleanness 10 out of 10 recommend!

Located in a perfect area close enough to the stadium. plenty of dining options. Staff was nice and property was very clean.

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Highly recommended. Best shuttle driver too!

Meeting facilites are great

Took 30 min to check in because the 1 receptionist was busy chatting with a customer about how frequent she gets pulled by the police. One working elevator for an 8 floor building while I was there.

Very friendly environment and the shuttle was extremely convenient

A bit of mildew order in bath, had to keep door closed.

Airport shuttle didn’t pickup for 1 hour 15 mins . I had to make 3 calls to them the driver just said he was busy other than that it was a very comfortable stay

The only thing I was unaware of was the parking fee. I wasn’t aware that they charged for overnight parking.

The hotel was comfortable and had all the amenities for a fair price.

Nice hotel. Good area

i would like to suggest to put more parking spot for guest.

Very friendly receptionist, hotel well kept and clean. Bed super comfortable. Shuttle efficient ( but you must ring the hotel to book and location of pickup)

Came to Tampa for a family emergency. The staff here made me feel welcome and immediately put me at ease. Every time I came through the Lobby, Lisa greeted me with the biggest smile and a wave. Lisa- that smile and wave did more than you know. If i ever come back to Tampa I will 100% be staying here!

The staff were very friendly and professional.

No hot water. Had to take cold showers

Only bad thing the TV don’t leave me connect to the airplay or let me use my fire stick, the ac it was not cooling enough But the rest it was great, my wife and I would definitely comeback to this hotel

Quick check in. Clean room. Great bed and pillows!

It was easy to arrange pick up from the cruise terminal. Also the area has a mall lesson walking distance and there's a lot of food options. Nice and clean

No

Did not like having to pay for parking or trying to find parking late at nite.

Great place

Be prepared for a hefty security deposit. Also, you must pay for parking at the hotel.

Room was fine. One broken elevator button that didn’t call elevators. Reception seemed a little rude on multiple occasions.

The ladies at the front desk were amazing and very helpful to me and my sister during our stay

Great location for my first solo trip! Very convenient. I appreciated the transportation services most

Great location, but no breakfast.

Everything was pretty much convenient besides parking. For paid parking, it was not easy to look for empty spaces

It was just a short overnight stay but we did enjoy the stay.

I booked the room via an app and was quote a price I agreed with. I was not aware they charged me twice of what I agreed to.

Very nice

It was restaurants that was close by that I enjoyed

My friends and I enjoyed the pool and jacuzzi. Feedback would be keeping up with towels we spent the whole day at the pool and we only seen a change and replace of towels happen one time the whole day. Also room cleaning was super behind as there was only one staff working on our floor. Overall we definitely will be adding this to our saved due to convenience. Lots of places to eat, go shopping, and it was only a 5 min drive to the airport which was awesome due to our early flight back home.

Would I stay there again? Yes but may be ask for an end room.

The day staff was very friendly but the evening staff seemed annoyed that we interrupted them being on their cell phone when we asked a question. Hallway smelled like cigarette smoke and marijuana.

Great place. Will stay there again.

The rooms were wonderful

Very clean

For the price it was great. Will definitely b returning

Everything

Everything was good!

Transportation from the airport was a plus, just had a bit of a long wait. Schedule ahead of time. Friendly staff and driver.

The property is clean and well kept. Staff are responsive. Parking costs for outdoor parking is excessive. The public areas, including conference areas are beyond comfortable and excessively cold causing participants to become sick. The conference room appears to have no emergency exits and with everyone within the closed room, colds spread quickly.

Convenient to the airport with many options for dining in and nearby

Comfortable and convenient. Great location.

When I first arrived we had to wait 3hrs before I could check in because of availability. Also when I made the reservation I chose to pay cash when I arrived. I took a lot of my time trying to check in. Once I got checked in the room I was assigned the toilet was backed so I end up getting another room and that took up more of my time because I was on a scheduled time for a family hour for a funeral. No microwave in the rooms????? Guest should not to leave their room to go down the hallway to use very uncomfortable and disappointing. You have a great staff especially Arianna she was very helpful explaining things to me.

I love the fact this hotel had a restaurant that offer vegan and non vegan food

It was a good and clean hotel

We was surprised with the parking fee that did not mention when booking.

Loved my stay! Very nice hotel

We enjoyed being close to convenience stores and certain restaurants. Also a decent location to the Raymond James Stadium.

6 minutes away from the airport.Very clean and quiet hotel.Very close to pretty much everything you need.Definitely will return!

Front desk customer service is above and beyond the best hospitality one could expect. Ms. Yuni at the check in counter hands down the heartbeat of the

The check in process was swift and easy. Exceptional customer service. I love staying here. The rooms are clean and updated. Very comfortable bed.

Very nice property.

Close to the airport and so many places are nearby walking distance, hotel room was nice and spacious. Will come again if I’m ever in Tampa!

We were only in town for a concert less than 24 hours, the bed was comfortable, sheet clean, parking there was plentifully . There was a hair on the shower hall, but the good out weighted the bad.

The food was so good i had the Philly cheese special and ordered the shrimp pasta for later THE BEST EVER 👌

The staff was very friendly. Check in and out went smoothly. The room was clean.

Good

Easy check in great staff interaction and close to where we needed to be

Great experience at this hotel during my first trip to Tampa! It was clean and staff were awesome. The only thing I would say is the AC didn't feel cold enough despite being on max, I was sweating in my sleep for a few days and there was no exhaust fan in the bathroom so it felt super hot and humid if you closed the door. Other than that, it was good, convenient and had a nice pool. They even have luggage storage and a shuttle. This was a really good place to stay at and I would definitely come back here again!

Stay was very nice, very clean. Staff was very friendly and helpful.

The small things make a huge a difference, thank you very much for welcoming your guests with open arms.

I had to switch rooms because my ac wasn’t working. They moved me to a different room and the ac still wasn’t working properly. The night manager was really rude to me when I requested a different room. I wouldn’t go back there.

Wonderful stay

Everything was very nice

Na

It was clean and staff was friendly.

The property was clean near to airport, shopping n dinning

Everything was good

Poor housekeeping; hardly any eating options;

Front desk was very rude. They called me and said I was supposed to check out and I told them my reservation was for a couple more days. She was very rude to me. I had to pull my email and read it to her and then she said oh ok. Room had little roaches in it and the laundry room was out of soap. I went to the front desk for soap since the machine took my money and they said they don’t carry extra soap and would have to walk to the gas station across the street.

Very impressed with the property. Staff was friendly and knowledgeable

Hotel was clean and quiet.

Your guys customer service towards everyone from our team was not good at all. We asked several times about the conference room so we could spend time with our team and eat and nope we couldn’t go in there. I don’t why it’s not open if there is several teams going there.

Felt a bit outdated

Nowhere to gather with large groups. No table space provided by hotel for groups eating pizza, etc. even though they have several conference rooms and COULD have. No coffee lobby coffee.

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Clean. Nice pool and jacuzzi

Very clean, wishing walking distance to supermarkets and gas stations. The only complaint I have is that due to our connecting flight being delayed, we go to the Hotel at around 1:30am, when I going to check in, Im met with hesitation and arrogance from the front desk attendant, he said: check in? at this time? Politely, I explained that our flight was delayed hence the reason for showing up at that time. We. are a family of four two young children, we were all extremely exhausted and desperately needed a shower and rest. He said: Im not sure if Im going to be able to check you in at this time, but let me see what I can do.. Then he says, I was able to check you in because I change the date. If that was indeed the case, I understand but how uncomfortable he made me feel, is unacceptable. I was thinking, where am I going to find another hotel to check in at this time of the night and probably more driving to find a place. Like I said, the hotel was great!

The stay was amazing! And the staff was great!

Great stay.

It was a comfortable overnight stay.

It was cool