Extended Stay America Select Suites Tampa Brandon East

Roach fell on me while laying on the bed. Killed it and I only saw one. Had to call 3 times to get checked in due to it being after 10 pm when I got there.

Good

Lo normal,

The only 3 good things about my room was the bed, toilet, and hot water. The microwave was missing a handle and did not close. Couldn’t use that. The door looked like someone broke in. Which I did not feel safe. The room did not have extra towels or wash rags which we needed. 1 side of the room had charging outlets. The room smelled like old smoke. The front desk clerk was not available for approximately 5 mins to check in. And she did not smile, say hello or give a friendly greeting. If it wasn’t so late I would’ve taken a monetary loss and went somewhere else. I will not book this chain hotel again.

Exceptional

Nothing No toilet paper, had to purchase towels, and I had to call on a private phone in the lobby to get someone to come to the front desk

No toilet paper, had to purchase towels, and I had to call on a private phone in the lobby to get someone to come to the front desk

Nothing

Clean Nothing

Exceptional

Everything was Great

Exceptional

Customer service fat girl that wear the goggles tried to beat me mad cus the rooms are filthy the carpet is filthy and roaches up a crawling bout to take over the room

Front desk is clueless,

Everything was perfect great staff

Very good

This property was so filthy I ran out of there 20 minutes after checking in when I felt a bug crawling on me. I am still having trouble getting my refund after having to sleep in my car because the place was so terrible

Location Rooms filthy nasty strong oder visible roaches crawling around everywhere the woman with the bifocals fat girl was very rude an disrespectful just because I refuse for me and my children to sleep in unhealthy environments

Everything was great. But the shower had no pressure.

Everything was great. But the shower had no pressure.

Roaches, I killed 6 of them. Floor was filthy! Didn’t look like it had been cleaned for a month! Nothing, furnishings were very old. Bed spread had dark stains on it

Roaches, I killed 6 of them. Floor was filthy! Didn’t look like it had been cleaned for a month! Nothing, furnishings were very old. Bed spread had dark stains on it

Pleasant

Exceptional

It was close to my job My bathroom flooded on the 2nd to the last night and instead of an apology the boss texted me with threats.

It was close to my job My bathroom flooded on the 2nd to the last night and instead of an apology the boss texted me with threats.

Dusty room

I like that normally there is a stale smell in rooms at places like that and there was one there but it was super faint barely noticeable. It was pretty clean too. Bed was comfy. I saw 2 residential roaches but to be expected I guess since families live there

I like that normally there is a stale smell in rooms at places like that and there was one there but it was super faint barely noticeable. It was pretty clean too. Bed was comfy. I saw 2 residential roaches but to be expected I guess since families live there

Room was clean. But, i didnt have a single pot pand plate or utensil to utilize the kitchen in my room.

Bad

Prices

Exceptional

People at the front desk Prices

Good

There was a fake eyelash on the comforter, someone else's hair inn the shower and the bed was less than comfortable witg a broken spring in the middle of the mattress. There was also NO platre/utensils/kitchen items provided - you had to purchase then for an outrageous amount. The staff was nice, but it's clear there is high turnover. Would NOT recommend.

Exceptional

Nothing I did not like the property because at first the staff had me on hold at the front door for 30 minutes , then when she finally came downstairs she was looking bothered and then she made me wait before checking me in also keeping me at the door until she felt like opening it. When I went up to see the room , I opened it and saw visible roaches on the floor and on the sink , everywhere running around the room. I would never stay there again

Stay away from this property, had to wait outside this hotel holding bags for more than 20mins because their lobby is closed off, front desk agent didn't welcome us only words she said was ID and sign here, not welcoming at all no directions to the elevators, elevator was extremely dirty, the room was not well prepared, the shower/tub area had a few hairs, only had 2 towels to use, very disappointed in this place

Rooms had a stink smell dead roaches was visible

Location Quiet

Location The first room they put us in smelt like cat and you can tell I’ve been lived in and still have dirt from plants. We went to the front office and they changed rooms for us very quickly. Great customer service.

Okay

Nice

Cons: The room had roaches and took forever to cool down with the air on high. The tub in the bathroom couldn’t plug closed so the kids couldn’t take a bath. The elevator was wobbly and the hallway on the second floor (where our room was) smelled like a crab boil…. But not in a good way. There’s no pool or breakfast (not that it’s listed that there is, just it would’ve been nice to get out of the room for a swim). Pros: location was ok, check in was easy, beds were relatively comfortable.

I will never stay there again and that is the first place I ever stayed. I had to clean personally clean.

The front desk was closed when we arrived. Had to call and wait about 30 minutes to front desk to open. The room was very dirty, there was a dead cockroach right in the middle of the room, spiderweb on the wall, a wet napkin in the corner of the room, the toilet was dirty, the bathtub was dirty, the floor was dirty. And as a bonus, we couldn't sleep because the walls are so thin, you can appreciate all the night activities in the next room. It was horrible experience. Wouldn't recommend...

Double paid at the hotel One at booking.com One at the hotel Double paid at the hotel One at booking.com The receptionist said the booking.com card wasn’t working One at the hotel

VERY GOOD FOR THE PRICE, NOT A BAD PLACE. BUTTTTTTTTTTT THE STAFF ARE AMAZING AND HONEST....KUDOS TO YOU. STOOD THEIR A FEW TIMES AND ALMOST EVERYTIME I LEAVE SOMETHING VALUABLE BEHIND AND EVERYTIME I GET A CALL REMINDING ME I LEFT SOMETHING

The studio room was missing the chase lounger.

All was good

Dirty everywhere roaches in my room

The bedbugs and roaches

It was okay. Having to need a key card to get in the front doors and elevators were kind of annoying, and needs to be someone manning front desk 24 hrs!

It was okay. Having to need a key card to get in the front doors and elevators were kind of annoying, and needs to be someone manning front desk 24 hrs!

Not much Super sticky floors in room,my shoes stuck to he floor… tv did not work in multiple rooms, room was so hot when I walked in, zero customer service after 10pm or actually 9:40, no hair dryer, halls smell of a mixture of weed, Mexican food, Asian food and wet dogs. Stairwell smells like dog poop and urine. Phone is room doesn’t work either. Mold all over ceiling in bathroom and rust consumed the towel rods in the bathroom too and not sure what’s all over the walls and ceiling above and around the bed.

This room stunck of mold and was dirtywhat a waste. This was a most disappointing was supposed to get aroom separate from kitchen

This room stunck of mold and was dirtywhat a waste. This was a most disappointing was supposed to get aroom separate from kitchen

No breakfast provided. After hours check-in was slow. Room was clean. No shampoo and conditioner.

No breakfast provided. After hours check-in was slow. Room was clean. No shampoo and conditioner.

Probably one of the worst hotels I ever stayed at. Cockroach on the bed, bathroom had towels strewn and trash in the can, and the room they moved us to had an unmade bed and was not clean. Forced to stay here as all other local hotels were booked. There is a local club nearby so had booming base until 3 am and then the upstairs guest were making a lot of noise at 6:30ish in the morning. Strongly advise to STAY AWAY!

Probably one of the worst hotels I ever stayed at. Cockroach on the bed, bathroom had towels strewn and trash in the can, and the room they moved us to had an unmade bed and was not clean. Forced to stay here as all other local hotels were booked. There is a local club nearby so had booming base until 3 am and then the upstairs guest were making a lot of noise at 6:30ish in the morning. Strongly advise to STAY AWAY!

They gave me a room with no sheets dirty that was destroyed. Issue another room that has someone in the room already whose dog tried to bite me when I opened the door I could’ve been hurt!!! Finally gave me another room with tv and other things not work

the room and staff were nice, but the place is bare bones.

the room and staff were nice, but the place is bare bones.

I'll never go back and i tell my friends to never go there.

I'll never go back and i tell my friends to never go there.

Upon entering my room, I found a full trash can, unpleasant odors, and empty water bottles. My bed also had a stain and the refrigerator had rust spots all over it. I contacted Hotels.com to express my concerns and requested a refund for the days I won’t be staying. As I attempted to “wind down” from a long day, I turned on the TV but encountered a signal issue. It said, “No Signal” and I could not get it to work. The final problem was discovering spots of feces in the toilet. To say this experience was troubling is an understatement. I have taken photos of all of these issues (trash can, tv that did not work, the unclean toilet and even a refrigerator that was not clean and had rust spots all over it). As a business owner, it is natural for me to have to make important decisions based on what’s right, wrong and fair. In this case, the fair and right thing to do is to refund me for the 3 nights I did not stay (January 15-January 18). If a refund is not provided, I will escalate this to the Florida Attorney General's Office (Consumer Protection Division), local Better Business Bureau (BBB), and if necessary, file a complaint with the state's Division of Hotels and Restaurants (DHR).

Upon entering my room, I found a full trash can, unpleasant odors, and empty water bottles. My bed also had a stain and the refrigerator had rust spots all over it. I contacted Hotels.com to express my concerns and requested a refund for the days I won’t be staying. As I attempted to “wind down” from a long day, I turned on the TV but encountered a signal issue. It said, “No Signal” and I could not get it to work. The final problem was discovering spots of feces in the toilet. To say this experience was troubling is an understatement. I have taken photos of all of these issues (trash can, tv that did not work, the unclean toilet and even a refrigerator that was not clean and had rust spots all over it). As a business owner, it is natural for me to have to make important decisions based on what’s right, wrong and fair. In this case, the fair and right thing to do is to refund me for the 3 nights I did not stay (January 15-January 18). If a refund is not provided, I will escalate this to the Florida Attorney General's Office (Consumer Protection Division), local Better Business Bureau (BBB), and if necessary, file a complaint with the state's Division of Hotels and Restaurants (DHR).

What breakfast? N/a

Yes

Yes

There was no one at the front counter so I couldn’t check in and they still charged my card

It was goood because I was book it through the app The air conditioning did not work and the staff ignored me

It was very clean the service was great her name was Ramona Lane she was very excellent with the service and we were thankful

Clean room

Clean room

Convenient and clean

Convenient and clean

The hotel room was extremely dirty, the floor haven’t been cleaned or mopped, the towels are all stained with dirty marks , the shower was clogged to the point that the water remained in the tub for over 8 hours , the room access card stopped working the very next day of the check in and there wasn’t a personal to help with a new card

The hotel room was extremely dirty, the floor haven’t been cleaned or mopped, the towels are all stained with dirty marks , the shower was clogged to the point that the water remained in the tub for over 8 hours , the room access card stopped working the very next day of the check in and there wasn’t a personal to help with a new card

Staff is great

Staff is great

Clean rooms and great staff

Clean rooms and great staff

The only positive thing about our stay was the area. The hotel smelled like pot and was very poor kept. The elevevator floor was grudgy and it smelled like feces inside of it. The room was clean but we left a box of donuts on the counter and found there were roaches. Definitely never returning here.

The only positive thing about our stay was the area. The hotel smelled like pot and was very poor kept. The elevevator floor was grudgy and it smelled like feces inside of it. The room was clean but we left a box of donuts on the counter and found there were roaches. Definitely never returning here.

I really enjoyed the stay I've been here for awhile now. I love the staff there wonderful people friendly caring and there for you..The manager as well Mrs Deborah thank u so much for all your help and hospitality

I really enjoyed the stay I've been here for awhile now. I love the staff there wonderful people friendly caring and there for you..The manager as well Mrs Deborah thank u so much for all your help and hospitality

Smelled Tv had no remote

Smelled Tv had no remote

Somewhat

Somewhat

Front desk lady is amazing. Helpful and friendly.

Front desk lady is amazing. Helpful and friendly.

Room smelled like smoke, very strong odor. Not able to get into contact with front desk after check in.

Room smelled like smoke, very strong odor. Not able to get into contact with front desk after check in.

Non smoking room. Definitely smells like a smoking room.

Non smoking room. Definitely smells like a smoking room.

It was a big empty space in the room like a chair was missing nowhere to sit so had to sit on the bed

It was a big empty space in the room like a chair was missing nowhere to sit so had to sit on the bed

There’s no breakfast here as mentioned on the website. I didn’t see any staff at the front office from 8pm when I had a question or 7am when I checked out.

There’s no breakfast here as mentioned on the website. I didn’t see any staff at the front office from 8pm when I had a question or 7am when I checked out.

The next room had a dog who barked all night long

The next room had a dog who barked all night long

No elevator- carpet in hallway too much dirty, Bad smelling.

No elevator- carpet in hallway too much dirty, Bad smelling.

Front Desk Lady is awesome.

Front Desk Lady is awesome.

Great

Great

I first entered room 313 at roughly 7pm. At the time, nothing felt off, apart from the old food aroma on the common areas and the room. I came back at about 1:30 in the morning and when I entered the room, I found about twenty cockroaches, big and small, all over the kitchen and the floor. I had not left any food inside the room, apart from an unopened bottle of water. We took pictures of the roaches and called in, but they did not want to move us to another room nor refund us. They didn’t try to help and didn’t recommend any alternatives to stay the night in. Neither costumer service nor hotel property staff bothered to show up. The main costumer service line failed to provide any solution whatsoever. Me and my husband had to figure out where to stay with our two kids last minute, and ended up almost having to sleep in the car. Awful experience. We have already reached out to Expedia they have been very helpful. We are expecting a refund.

I first entered room 313 at roughly 7pm. At the time, nothing felt off, apart from the old food aroma on the common areas and the room. I came back at about 1:30 in the morning and when I entered the room, I found about twenty cockroaches, big and small, all over the kitchen and the floor. I had not left any food inside the room, apart from an unopened bottle of water. We took pictures of the roaches and called in, but they did not want to move us to another room nor refund us. They didn’t try to help and didn’t recommend any alternatives to stay the night in. Neither costumer service nor hotel property staff bothered to show up. The main costumer service line failed to provide any solution whatsoever. Me and my husband had to figure out where to stay with our two kids last minute, and ended up almost having to sleep in the car. Awful experience. We have already reached out to Expedia they have been very helpful. We are expecting a refund.

There was hair left behind from previous hotel customers on the bathroom towels.

There was hair left behind from previous hotel customers on the bathroom towels.

Facility was dirty. Elevator was shut down in the weekend and at night. Only received one towel and one washcloth and had to take them downstairs to the front desk to get any more. Room was not cleaned the 5 days we were there and thank goodness we had had to leave early due to an emergency.All sorts of people all over the facility parking area at all hours not staying there, way too much traffic going on!

Facility was dirty. Elevator was shut down in the weekend and at night. Only received one towel and one washcloth and had to take them downstairs to the front desk to get any more. Room was not cleaned the 5 days we were there and thank goodness we had had to leave early due to an emergency.All sorts of people all over the facility parking area at all hours not staying there, way too much traffic going on!

Clean room and great staff. The only thing I wish there were some utensils for cooking and eating. But, not a huge issue to me. There's a burger place right next door with great food

Clean room and great staff. The only thing I wish there were some utensils for cooking and eating. But, not a huge issue to me. There's a burger place right next door with great food

It was alright.

It was alright.

Terrible

Terrible

On the 4th floor & elevators not working

On the 4th floor & elevators not working

Some

Some

I'm extremely pleased with the management, especially Ms. Deborah, she has demonstrated a remarkable ability to manage the hotel. Ms. Deborah uncanny spirit and professionalism have made my wife, and I feel extremely welcome, safe, and comfortable during our stay. I've witnessed her leadership ability, which presented confidence and clarity, ensuring her team were giving their best efforts. The great team she has is merely a reflection of GREAT leadership. Hats off to Ms. Deborah.

I'm extremely pleased with the management, especially Ms. Deborah, she has demonstrated a remarkable ability to manage the hotel. Ms. Deborah uncanny spirit and professionalism have made my wife, and I feel extremely welcome, safe, and comfortable during our stay. I've witnessed her leadership ability, which presented confidence and clarity, ensuring her team were giving their best efforts. The great team she has is merely a reflection of GREAT leadership. Hats off to Ms. Deborah.

The only problem is TV no working

The only problem is TV no working

Location worked great and the near by restaurants were walking distance so that was nice also

Location worked great and the near by restaurants were walking distance so that was nice also

The elevator wasn’t working the entire stay and the hallway floors were dirty and smells awful

The elevator wasn’t working the entire stay and the hallway floors were dirty and smells awful

Overall a terrible experience and disgusting

Overall a terrible experience and disgusting

The elevator was not working no ADA rooms available. The entire hotel reeks of pot. Pillows are very uncomfortable. Very loud!

The elevator was not working no ADA rooms available. The entire hotel reeks of pot. Pillows are very uncomfortable. Very loud!

Room and building smelled terrible AC not working properly

Room and building smelled terrible AC not working properly

My family and I had a situation and we ended up here for a month so far it’s been well. The staff is really nice. A little breakfast in the pool would be great due to the hot weather, but there are many options of dining out near even a mall About a mile away.

My family and I had a situation and we ended up here for a month so far it’s been well. The staff is really nice. A little breakfast in the pool would be great due to the hot weather, but there are many options of dining out near even a mall About a mile away.

We checked in late but had to wait almost 30 minutes for an attendant. The elevator was broken so my 79 year mom and I had to walk up to the 3rd floor. The room was missing a sofa bed and had nothing in it as far as amenities. The carpets in the hall were disgusting. I am asking for a refund.

We checked in late but had to wait almost 30 minutes for an attendant. The elevator was broken so my 79 year mom and I had to walk up to the 3rd floor. The room was missing a sofa bed and had nothing in it as far as amenities. The carpets in the hall were disgusting. I am asking for a refund.

Overall excellent staff , excellent stay every time !

Overall excellent staff , excellent stay every time !

The staff is rude, the elevator is always broken, the hallways smells, poor wifi connection the tv just blanks out you have to unplug it then wait for it to reboot there are people sitting in the parking lot all times of day and night in lawn chairs. The staff has very nasty attitudes.

The staff is rude, the elevator is always broken, the hallways smells, poor wifi connection the tv just blanks out you have to unplug it then wait for it to reboot there are people sitting in the parking lot all times of day and night in lawn chairs. The staff has very nasty attitudes.

Easy and fast respectful customer service support 100% would recommend

Easy and fast respectful customer service support 100% would recommend

The manager was super nice. Some of the people that work there were very nice. Some are rude and childish the carpet smelled like fish. There were a lot of roaches. Everything leaked the bathroom titleing was coming up and there was always water stagnant under it.

The manager was super nice. Some of the people that work there were very nice. Some are rude and childish the carpet smelled like fish. There were a lot of roaches. Everything leaked the bathroom titleing was coming up and there was always water stagnant under it.

Found roaches in room. Hallways smell like a kitchen, man walking around with an ankle bracelet. People sitting on beach chairs in back side of property loitering. Undesirables smoking weed in fron and back of property. Elevator is 1 step away from breaking and smelled acinine.

Found roaches in room. Hallways smell like a kitchen, man walking around with an ankle bracelet. People sitting on beach chairs in back side of property loitering. Undesirables smoking weed in fron and back of property. Elevator is 1 step away from breaking and smelled acinine.

Excellent

Excellent

When we came they not have a keys for room so they open us with master keys!!!$

When we came they not have a keys for room so they open us with master keys!!!$

I got there for a late check in, there were no key for my room they have to let me in and if I have to get out of the front door of the hotel I was simply locked out and have to use a phone in the entrance to get someone to open doors for me.

I got there for a late check in, there were no key for my room they have to let me in and if I have to get out of the front door of the hotel I was simply locked out and have to use a phone in the entrance to get someone to open doors for me.

I didn't like this hotel. They charged me $1.99 for linen, they wanted to know where I worked. This is there policy. Front desk smelled, room smelled as well. People outside the hotel smoking Marijuana. I will never stay at this hotel chain again.

I didn't like this hotel. They charged me $1.99 for linen, they wanted to know where I worked. This is there policy. Front desk smelled, room smelled as well. People outside the hotel smoking Marijuana. I will never stay at this hotel chain again.

Not somewhere we would book, again.

Not somewhere we would book, again.

The bed frame made loud noises and moved from just sitting on the bed. The frame itself would move on the floor as well as the bed would move on the frame. Only 2 towels in a room booked for 3 nights for 2 people and a cook top but no pans to cook with unless you wanted to spend $30 to rent some from the front desk. The hallways smelled of some kind of funk i cant explain. I would not book again

The bed frame made loud noises and moved from just sitting on the bed. The frame itself would move on the floor as well as the bed would move on the frame. Only 2 towels in a room booked for 3 nights for 2 people and a cook top but no pans to cook with unless you wanted to spend $30 to rent some from the front desk. The hallways smelled of some kind of funk i cant explain. I would not book again

Nice , clean, affordable and staff wss very nice

Nice , clean, affordable and staff wss very nice

Nothing good to say

Nothing good to say

Nice hotel, the room was clean and comfortable.

Nice hotel, the room was clean and comfortable.

The room I received smells

The room I received smells

I gave them 5 stars because they require a deposit, and I used cash the first time, but forgot to retrieve it the next morning. Several months later I stayed at the hotel again and told them I forgot to pick up my deposit from last time. A minute later the staff member came out with a handful of envelopes from previous deposits and found mine in the pile. I was shocked like a deathrow inmate when they pulled my deposit from that stack. They definitely deserve an "at it, boy."

I gave them 5 stars because they require a deposit, and I used cash the first time, but forgot to retrieve it the next morning. Several months later I stayed at the hotel again and told them I forgot to pick up my deposit from last time. A minute later the staff member came out with a handful of envelopes from previous deposits and found mine in the pile. I was shocked like a deathrow inmate when they pulled my deposit from that stack. They definitely deserve an "at it, boy."

La limpieza no era buena. Habían cucarachas en la habitación.

La limpieza no era buena. Habían cucarachas en la habitación.

Fast checkin. Very up to date looking property. Well maintained. Several dining options nearby. Nice linens and clean bathroom.

Fast checkin. Very up to date looking property. Well maintained. Several dining options nearby. Nice linens and clean bathroom.

That 1.97 surprise linen fee is the most stupid, ridiculous, moronic, thing I've ever heard of. I got to my hotel room and it's very mediocre at best. If I'm paying a linen tax I would imagine that my sheets towels and etc are the highest quality. Surprise or no not surprising they are not. They are cheap scratchy uncomfortable pieces of fabric. The mirrors are streaky the shower head is disgusting, there is a foul black ring around the drain in the tub. There's no box spring it's just a very uncomfortable hard springy mattress on metal bars.

That 1.97 surprise linen fee is the most stupid, ridiculous, moronic, thing I've ever heard of. I got to my hotel room and it's very mediocre at best. If I'm paying a linen tax I would imagine that my sheets towels and etc are the highest quality. Surprise or no not surprising they are not. They are cheap scratchy uncomfortable pieces of fabric. The mirrors are streaky the shower head is disgusting, there is a foul black ring around the drain in the tub. There's no box spring it's just a very uncomfortable hard springy mattress on metal bars.

Good

Good

No ice machine for ice o. The property

No ice machine for ice o. The property

Very clean

Very clean

Good

Good

It serve the purpose for my short visit to Valrico.

It serve the purpose for my short visit to Valrico.

Love

Love

Rooms had a smell of mold and bathrooms had damage around the showers.Also when I booked the room it offered breakfast when I got there they had a sigh saying breakfast has been discontinued.

Rooms had a smell of mold and bathrooms had damage around the showers.Also when I booked the room it offered breakfast when I got there they had a sigh saying breakfast has been discontinued.

There great here. Best extended stay

There great here. Best extended stay

Very nice

Very nice

It was clean, but provided no breakfast

It was clean, but provided no breakfast

I had someone break into my room and instead of ensuring my safety the front desk made me leave with the intruder

I had someone break into my room and instead of ensuring my safety the front desk made me leave with the intruder

Greatest in town. Clean friendly convenient grwat prices

Greatest in town. Clean friendly convenient grwat prices

I had to bring the towels down in order to get more. Too many pets.

I had to bring the towels down in order to get more. Too many pets.

The elevator was not functioning for most of my stay, and when it was working the interior of the elevator was filthy. It did appear to have been mopped in months. The public areas of the hotel overall were not very clean at all.

The elevator was not functioning for most of my stay, and when it was working the interior of the elevator was filthy. It did appear to have been mopped in months. The public areas of the hotel overall were not very clean at all.

Satisfied

Satisfied

Very friendly guests. Everything u neednis close. Hughways are close and very convient to go to tanpa orlando and surrounding areas

Very friendly guests. Everything u neednis close. Hughways are close and very convient to go to tanpa orlando and surrounding areas

The property is nice the guests are nice staff is nice. Best around for the price

The property is nice the guests are nice staff is nice. Best around for the price

This was the worst hotel experience ever!! I didn’t even stay! The smell of the hotel and the smell of the room was didgusting!!! I ended up leaving immediately!!! This establishment looks more like a shelter than a hotel!!! The check-in process is unorthodox for a hotel! Never, EVER using Extended Stay again!! Totally DISGUSTED!!!

This was the worst hotel experience ever!! I didn’t even stay! The smell of the hotel and the smell of the room was didgusting!!! I ended up leaving immediately!!! This establishment looks more like a shelter than a hotel!!! The check-in process is unorthodox for a hotel! Never, EVER using Extended Stay again!! Totally DISGUSTED!!!

Friendly staff. Very helpful. Clean environment and great location next to all restaurants. Room nice Clean and housekeepers very supportive Friendly. I would recommend anyone if in the area and need a place to stay this would be it. I also forgot to mention the price is very cheap and reasonable compared to the others hotels in the area.

Friendly staff. Very helpful. Clean environment and great location next to all restaurants. Room nice Clean and housekeepers very supportive Friendly. I would recommend anyone if in the area and need a place to stay this would be it. I also forgot to mention the price is very cheap and reasonable compared to the others hotels in the area.

The bed was nicely made with clean sheets After check in I called the front desk to see if they had any ice machines. She told me no but that there was a WalMart nearby. There was constant banging of people in the unit above me. ALL NIGHT LONG making sleep difficult I didn’t dare use the shower

The bed was nicely made with clean sheets After check in I called the front desk to see if they had any ice machines. She told me no but that there was a WalMart nearby. There was constant banging of people in the unit above me. ALL NIGHT LONG making sleep difficult I didn’t dare use the shower

Elevator wast working

Elevator wast working

Terrible experience. Tried 2 locations of Extended Stay. Very dirty understaffed and smelly. We to another chain through Hotwire

Everyone wàs helpful and it was close to everything! Had no problems here!

Got stuck on elevator. Enough said. Other than that it is what it is. Not perfect but it works

Customer service was good. but the room itself was awful it smell the towels had hair on them didn’t feel comfortable at all.

It worked for my needs

I did have to wait a bit to check-in because of other angry customers. Issues: The entire lobby smelled like marijuana, so did the parking lot. The elevator was not working and we were put on the 4th floor. That meant walking up 4 flights with our bags, etc. My husband and I both have terrible knees, it was pretty bad. The floor in the room was sticky, it was gross. My reservation said 2 adults, but we only had 2 small and worn out towels. No fun. The toilet ran non-stop. The shower head sucked, it was clogged and not much water came out. I would definitely appreciate a refund.

The staff was great by making check-in easy and stress-free.

Ju

We loved it every one was nice 🙂

I couldnt check in and didnt have a room

Great place to stay if you don't need much.Just a place to sleep and take a shower.

Bueno que puedo decir estuve dos noches y desde primer día vimos la suciedad pisos del cuarto y por los pasillos y ascensor, mucho olor a perro, cuando decidimos usar TV le habían robado cable HDMI y mi esposo llamó y trataron pero luego ni el control contestó tenían, primer día no salía agua caliente, ya los otros días si, por eso no dijimos nada y la persona que se estaba quedando arriba hacía demasiado ruido en la hora de dormir y ya cuando ya era para levantarse dormía me imagino, era desesperante escuchar tanta corredera arriba y por los pasillos. En fin solo me gustó que tenía estufa y nevera grande, la cama cómoda y mucho espacio para acomodarse.

The room I stayed I had loud noises and slamming doors

We had a great experience.

Room was so bad, pubic hair all in the bed.

The toilet didn’t work they really didn’t care we could t use the facilities

When we arrived it was night and the parking lot and building were so dark we weren’t sure we were at the right place. ⛳️ There was an angry couple at the desk inquiring about a refund. ⛳️ When we mentioned the lights to the girl at the front desk she said she forgot to turn the lights on and flipped a switch. ⛳️ Upon arriving at the room it looked like a low rent inner city apartment.⛳️ The laminate floors were sticky, hopefully from too much cleaning product as they did seem freshly mopped.⛳️ No going barefoot. But the bed and bathroom appeared clean. My husband, who is 6’5”, was probably the only one tall enough to see the big white strap on dildo on top of the cabinets.😵 The girl at the front desk apologized profusely and promptly came and removed it. Then there were the 3 roaches🪳we had to kill when we left the room dark, so we learned to leave the lights on when we went out. Look, we grew up in the ghetto so we were able to thug it out (no money for another room and no refund for at least 3 days from this property). BUT THIS IS THE WORST PLACE I’VE STAYED IN AS AN ADULT. NEVER EVER AGAIN. I have pics of the room and the things we saw there. I will upload if possible.

Smells bad

I had to change rooms 3 times for poor conditions. This hotel has roaches.

Place was dirty, it had roaches, the sofa was damaged and dirty

-front desk closes at 10:00pm. After which you need to call in and wait for the on call employee to come check you in. -there is no coffee maker in room or in lobby. In fact you must pay extra for a kitchen utensil set ($30) or kitchen ware ($20). -our TV did not work and when we called we were told there was no maintenance worker on site. Overall very disappointed. We really should have spent the extra $$ and stayed elsewhere.

Will NEVER stay at an Extended Stay again . Second or third chance was given , no improvement , that was last chance !

Very shady

The Floors in the room was oily and dirty, the smell was disgustingly.

The floors were dirty, tub and its fixtures were not clean and there were roaches in the bathroom and kitchenette area.

Not worth the money. Not sure how it was rated as highly as it was. I am sure their response will be a simple “thanks for telling us, we will strive to be better”. But it wont

Comfortable nights stay. Basic room amenities. Unfortunately no morning coffee in room or lobby

Good room for a quick overnight business trip. A bit noisy at 5am, but that was the fault of the other guests.

Rooms are dingy and plain, and the shower heads and shower are disgusting.

Elevator floor dirty and a strong odor, just needs to be cleaned or monitored often l guess

I am not sure if you received our full review. This was the worst hotel we have ever stayed at and we have used extended stay for years. This experience has us not ever staying at an extended stay again. We changed our plans as we decided to go to Tampa instead of Pompano Beach. We wanted to change our reservation but was told no. We ate the 266.00. When we arrived in Tampa we waited to check in. We tried to walk our dogs in the dog are. It was impossible due to all the poop everywhere, and the poop container was full. We mentioned it to the desk clerk she cringed and that was it. The container stayed full and was full when we left. There was poop around the whole building. Our room had no TV remote, we could not get coffee or a coffee pot. We killed roach, and 3 doors down they sealed it off and were fumigating, . The stairwells smelled of a week old trash can sitting in the sun. The carpets were filthy and stink. Puke in the elevator. It was bad. We have stayed across the US , but will never stay at an Extended Stay America! If this email falls on deaf ears, that’s ok.

Worst place I’ve ever stayed in. Completely filthy. Cockroaches everywhere.

Refrigerator had rust all over the front of the door and the bottom. Huge iron carpet stain. Floor halls smelled like mildew. Stains on floor. This placed hasn’t been built that long ago to be looking like that. Room 329

Manager called me same day of my reservation to cancel because there were roaches on the kind of room i had reserved and there was no other available. My friend did check in to hers and it was a nightmare from the bad appareace of the people outside smoking weed to the clugged bathroom. Im glad they cancelled on me but i ended up paying 700$ for another hotel because it was my sons soccer tournament weekend and i had no choice. Wont recommend at all, apparently there is long term residents there.