Hilton Garden Inn Tallahassee

Great staff ! Really helpful, clean. And good location

Room was clean, staff was nice and Parking was good

The floors were sticky; the tub had paint all over it making it look dirty.

the first room we received had the a/c unit in the floor the second room reeked of mildew

I rented this spot for the jacuzzi but it isn't working. It was late so I just stayed instead of finding a less expensive hotel without a jacuzzi.

The hot tub needs work on only one jet works

Friendly staff, very clean

Friendly staff, very clean

Bed is horribly uncomfortable chose this location for the hot tub, the water was cold, bubbler didn’t work, no sign or warning it was broken staff didn’t seem to care

We had to wait 2 hrs before we could check-in due to cleaning delays.

Only a single elevator for the entire hotel.

yes

Great location. Good price. Breakfast was good as well. Checked in at 8pm, Went to shower and did not have a shower curtain. Had to go from the 4th floor to front desk to get one. Then in shower did not have any soap in dispenser. Epic fail in this area, but other than that was good.

Poor

Exceptional

ELEVATOR worked, location is central to the best part of Tallahassee. A pretty place to stay and no issues, bed was comfortable and so were pillows

Cleanliness, front desk was super kind The beds were as hard as rocks. I tossed and turned all night

Cleanliness, front desk was super kind The beds were as hard as rocks. I tossed and turned all night

Our room was passable but had cracked tiles in the entry way and a falling ceiling and black mold in the closet. Lots of dings in the corners of the walls and the bathroom was so small we could barely fit in the shower. Breakfast is not continental or free as described when reserving the room. There was clearly little attention taken in patching the ceiling and walls by the elevator on the third floor. Staff was ok but not very professional (we heard cursing in the common area). Overall, I was disappointed and I'll choose another hotel when I'm in Tallahassee next.

The toilet had a ring around it, there was mold in window seal, and the light was flickering

Everything was great and most definitely will come back to book

Everything was great and most definitely will come back to book

Cleaness and peaceful

The hotel was in a good location, service was good and room clean but it was not Hilton quality! There was no hot water for a shower, there was no breakfast in the morning, there was no local network channels and streaming was really bad, also something minor no water in room for Hilton member.

Dee Jones at the front desk was ama ing helping my elderly parents find the hotel & check in after dark.

Dee Jones at the front desk was ama ing helping my elderly parents find the hotel & check in after dark.

Quiet clean lobby was clean

Breakfast Telephone connection and coffee machine do not work at all, and nobody bother to fix or replace even after reporting.

Breakfast Telephone connection and coffee machine do not work at all, and nobody bother to fix or replace even after reporting.

The waiter serving dinner was outstanding. The room was not as clean as we expected from a Hilton hotel.

Close to the Interstate and friendly staff. Nothing

Close to the Interstate and friendly staff. Nothing

The elevator was out of order, we were on the third floor. There were no rooms available on the first floor.

Superb

Exceptional

The staff was amazing, 5/5. However I’m not sure if the hotel was undergoing renovations or what but the elevator was out, no big deal, don’t mind stairs but the stairs were covered in gravel, carpet coming up in the corners. In the room,

Smelled good & rooms were clean

Elevators do not work and we stayed on the 3rd floor, RR dirty unsanitary, no napkins. Low water pressure. Very unfortunate for a Hilton…

Excellent staff

Exceptional

Breakfast was good

The elevator didn't work. We had to carry our luggage to the second floor. The next day we talked to someone in Housekeeping. We asked if we could get extra towels. He replied yes. We came back no one had cleaned our room at all. I want my money refunded immediately.

Very good

Clean but the last 3 stays something always broke this time the elevator

Staff was great, room excellent.

Great front desk staff 😀😀!!!

Upon check in our check in clerk could barely understand or speak English. This is America! We then get to the room and upon opening the door was greeted by the largest roach I had seen in quite some time. I literally had to kill it and sweep it out into the hallway before my wife would enter the room. I do nor recommend this property to anyone.

Fast and easy breakfast was great

The property could have been frequently cleaned in the common areas

Kudos to Front Desk staff person Dee. Dee was exceptional in reaching out to extend warm greetings and hospitality. The overall ambience was excellent. Parking was adequate. The breakfast was mediocre. Ordered a Belgian Waffle. Instead of the Belgian Waffle I got a 'Thick and Fluffy' Eggo Waffle. Ordered turkey sausages. Instead got day old cold pork sausages.

Very nice for a weekend trip. Good location.

Toilet was very small and love, microwave broken, extra charge for tv

Others have told me of similar checkin issues.

We came into town for parents weekend. We booked our hotel months before. Of course rates were inflated but that was expected, most hotels were very high because of parents weekend. When we arrived, the girl at the desk said the room I booked was not available. She said another guest had not arrived yet and she was going to give us their Junior suite. It actually was great because I wanted a king with more space anyways, Im not sure what happened when that guest eventually was to show up? She did tell me I would have to move into another room the next day but the Manager eventually said we didn't which again was great. All of the staff were friendly and welcoming. I would have given all 5 stars except for the shower which obviously is important. It was off and on hot and we had it set all the way on the hot setting. The second part is the water pressure, it literally trickled out of the shower head. Outside of the shower, the stay was great.

I have stayed at this location several times in the past and expected better. Sadly, this time there were no efforts made to make up for the mishap, which was disappointing.

Hotel was very dirty. Shower and floors in room seemed to have not been cleaned or mopped. I was very disappointed with this property. Normally I'm all in on Hilton Garden Inn properties but this one did not live up to expectations.

Great place for the price. Staff was incredibly friendly :) I would definitely stay again.

The bartender Kelvin was the best. Made the best drinks and served all food and drinks promptly.

Parking was great. There were some dead roaches that needed to be picked up in the lobby… wouldn’t stay again because of that. Room seemed clean

Everything is ok with the property, the problem here is that we paid for breakfast and at the time of check-in we were told there is not breakfast included so we wasted our money

Courteous staff

Love the staff very nice will be back

I love the staff and managers I wished I remember everybody names but our stay was amazing

Hot tub wasn't working front desk person rude and didn't know her job

The property was well maintained but the restaurant and bar were lacking. Would have loved to be able to eat there but didn't sound appetizing.

The room smelled bad, particularly the bathroom. We were offered another room but that one was above a room playing loud music so there weren’t a lot of options.

Nice hotel

Ive stayed here before and like the location.nits close to everything.

The hotel does not have a continental breakfast! It is cook (microwave) to order.

The best thing about this property was the guest-service staff member, who was incredibly friendly, and the beautiful lobby. We stayed in a king executive suite with a kitchenette—but there was no table, leaving a large empty space. The couch appeared covered in pet hair, the pull-out mattress needs replacing, and the sitting area had no television. The bedroom was acceptable, but the shower took about thirty minutes to warm up, and overall the suite could have been much cleaner.

I specifically chose this hotel for its hot tub at a long day when I try to use it the knob was missing couldn't enjoy the hot tub. But honestly the bed was so comfortable I was all right with the inconvenience will probably be back in September. Dee was very Helpful.

Need more lighting in parking lot. More signage so you can find the hotel

The hotel was clean, conveniently located, and offered plenty of space to relax after a long day on the road. It had everything we needed for a comfortable overnight stay. The only downside was the AC—it was a bit loud and made it hard to sleep at times. Still, overall it was a good spot and I’d definitely consider staying again on another road trip.

The newly refurbished hotel was clean and comfortable with a friendly and accommodating staff. Perfect for our stopover while traveling, with easy access to restaurants and the interstate.

It was very loud because it myst have been some kind of event going on for children and they were up and down the hall all night. Someone also had a dog that barked all night and the staff kept trying to enter the room the next morning while i was sleeping. I was so disappointed and miserable because I didn't get any rest.

The staff was very pleasing and accommodating. Room was clean and quiet.

Great hotel. Conveniently located.

The staff was extremely accomodating.

No eventful stay…would stay here again

They were very accommodating! Staff was excellent! We missed our connecting flight & weren’t able to check in until after 1am & we were greeted by a very sweet friendly man who was SO kind. In the morning we had to hurry to graduation & the cook at the restaurant happily fed us quickly & the food was great!

Very nice place

Hot tub was unfontcional, soap and shampoo in my room weren't filled up

Average hotel with high end prices. Shade in the room did not work. It was a weekend so we were told they would turn it in to maintenance. Shower had almost no flow and never got hot. There was hot water at the sink but not in the shower. Can't believe that the TV wasn't a smart TV and we couldn't stream our shows. Guess it didn't matter much because the wifi was marginal. Even playing a card game I was disconnected several times. They no longer have an included breakfast, something their site didn't state. There is a restaurant though. We didn't try it. We reserved a accessible room and the picture showed a walk in shower. We did get handrails to try to climb into a 2 foot high tub. There were no walk in showers available. Apparently there are different levels of accessible rooms Front desk saff was OK but not overly helpful or friendly. Did not live up to our expectation of a Hilton Garden Inn.

Seemed to short staffed. Floors throughout the entire property were dirty and never cleaned throughout our entire stay. Trash cans outside needed to be emptied. Lobby floors were always dirty. Switched rooms twice because the bathroom was dirty. Floors in the rooms were not vacuumed like cleaning staff said they were. Continental breakfast is not included with room rate like promised when booking through expecia

I had reserved an executive room, but when I arrived, I was assigned a smaller room without any explanation. I paid for the room I had originally booked, and yet, I wasn’t informed that my reservation had been altered until I opened the door to my room. It was incredibly frustrating and unprofessional. This situation brings to mind that classic Seinfeld episode; This hotel knows how to book a reservation, they just don’t know how to keep it. Thankfully, we were able to find another room at a nearby hotel, on a busy night like Valentine's Day. The only redeeming part of this experience was the kind woman at the front desk, but unfortunately, it wasn’t enough to make up for the overall disappointment. I will not be booking with this hotel again.

Stay overnight to run in Tallahassee Half marathon Sunday. Comfortable, quiet, great service. Sunday morning after race, were allowed late checkout to shower and change before driving back home. Thank you

Great place for a quick stop with breakfast

All the staff we preoccupied on their cell phones . The night desk clerk was watching a football game on the downstairs tv on the couch!

Great bed

The hotel was clean. Our room was spacious. I liked that it had a microwave & fridge in our room. The staff was very friendly and had good customer service. It's near restaurants & shops. My only suggestion is put towel rods in the bathroom to hang up towels & wash cloths.

We were originally given a 2 queen room when I booked a 1 king room on Expedia. The front desk staff did make it right and gave us another room

They gave us the key to someone else’s room. We entered and all of her belongings were in there. So they had to give us an old room. Unrenovated.

Clean and great location, room was spacious and clean, ac worked perfect . Checkin perdón was very nice .

The room was clean and comfortable, the most important part of any stay. The property looked run down, though, and was being refurbished. They have a kitchen serving breakfast at a reasonable rate, though a complementary option considering the state of the place would have been nice.

The property was under renovation and there was no real mention of it. The public areas were a mess and my dog found food on the floor of the room in multiple places the minute we walked into the room. The grounds were torn up as well. We had just stayed in a Hilton Garden in Jackson and were really disappointed with the Tallahassee property.

Hotel under renovation

I must say though front desk staff was excellent. Was very accommodating and friendly.

The front desk star was exceptional!!!!!

The facility looked a little older and maybe the carpet in the room could have been cleaned but the room itself, bathroom and bed were all clean. Three elevator tended to be slow.

There were toe nail clippings on the bathroom floor and in between the two beds. There was black hair on the vanity and a glob of soap. There was a fork and a hair scrunchie on the floor between the two beds and no holder for the bag of coffee used for the coffee maker. I would have replied sooner, but my husband had surgery. It was truly the worst hotel experience we’ve ever had!! I have pictures if you need to see them. DISGUSTING!!! I told the guy seated at the check in desk, but he didn’t even respond when I told him.

Under construction and not worth the price. When I arrived, I waited at the reception for 10 minutes. Then I called the hotel and got sent to voicemail. Finally, some guy at the back noticed me and came up to check me in. It's obvious the place is in the middle of a remodel, so some of the features are not available. Worst of all, I paid the extra $5 for a pretty meh continental breakfast served out of the back meeting room, which ended up being surprisingly uncomfortable.

Under construction. I would not recommend until construction is complete. Also, lighting outside is non existent - very dark parking lot and entry.

I really hate to give bad reviews. We had booked this 9 days in advance, I provided with hotel with information that we would be traveling with our cat and dog. I booked a king suite for that reason. There was no indication that the hotel was undergoing MAJOR renovations. When we arrived the covered portico was blocked. There was no front desk reception area, only a table with a computer. There were signs that the elevators were not working. When i walked in I was informed that our king suite was not available as they were on the 4th floor. I was offered a queen double. Upon talking with the front desk clerk, he did mention that IF I had called him an hour earlier he did have my king suite but a couple on their honeymoon came in and he gave it to them! How was I supposed to know that I needed to call to ensure my room was not given away?? We had plans to meet friends for dinner. The clerk did offer to call their “sister” hotel the Hampton Inn, to see if they had king suites available. After 30 minutes I was informed they did. However, I was told I would have to call Hotels.com to cancel this reservation and have them transfer it to Hampton Inn. Upon arriving at Hampton Inn, I was not able to reach Hotels.com on the phone-I was disconnected 2 times. I had to pay for my room, was an hour late to my dinner. I still have not been able to contact Hotels.com to recover my money. I’m very disappointed in the way this was handled.

The lobby was under construction, had to walk thru the dark around the pool to a man in a dimly lit hallway . He was very nice. The elevator was not working. Gave me a key to see my room on third floor, it would lt open the door so went back and got another key and it would not work so we left. The entire place is being remodeled and it needs it

The staff was wonderful! They helped with everything that we had a problem with. I didn't realize the hotel is under renovation. No amount of running water could make it even warm in the bathroom. The room itself was very nice otherwise, the coffee pot didn't work, ice machine in hall broke, elevator broke. I would stay again when renovation done. Place will be nice and staff is great!

To be fair, hotel is under construction - new lobby and dining area. But this is a very tired property. I'm guessing built in 1980's. I was in room 230 which is an "accessible" room for people with disabilities. Room was also very tired, and only 2 lamps for light. Had 3 maintenance issues that needed to be addressed. I fixed one myself.

Ok now Hilton.... Y'all should be sooooo embarrassed! Where oh where to begin.... Well at the very beginning sounds good! Horrible customer service at check on ... We were clearly disturbing his cell phone time when we arrived. Then... Let's talk about the numerous hazards throughout! I understand the need for repairs and improvements HOWEVER ... take them in strides cause the whole place was a hot mess! When you pay over $300 to literally pay your head down for 4.5 hours and leave and have to deal with the foolishness that y'all have going on right now ...yea not a good taste in my mouth considering y'all were Motel 6 style to a T if not worse! From the unprofessional staff to the raggidy building.... Yea.... The Potter's are out and will not return. #GottaDoBetterHilton

The hotel is under construction. However, most of the outlets in the room did not work. The ice machine on our floor did not work. The knob to turn on the shower rotated 360 degrees before the hot water came on. We checked in late Friday around 11:45pm and whoever was on duty did not greet or explain anything about the hotel like most Hilton hotels. Let’s just say this was an experience.

The property was under construction and that was mentioned anywhere when booking. It was more expensive than I would have paid if I had known.

Overall very pleasant

Decide about extra charge for breakfast & dinner option. We felt cost a little high for them. Had been there before Covid was 5 star.

Our room did not have any air conditioning and they asked us to let the AC run over the evening to see if the room would cool off (84 degrees). When we returned our room remained without AC. The front desk told us there were no other rooms available. For $450/night we expected AC. Then they changed our room after midnight. They put us in their "emergency room" which had a fridge full of lunch meat and dirty towels in the bathroom. This was completely unacceptable for the rate which was raised to 300% of baseline due to it being family weekend for FSU. We expected a partial refund and got nothing.

The staff was amazing. Very friendly and helpful. The room is very comfortable and clean as well as the bathroom. Will definitely stay there again excellent location close to a lot of restaurants.

Really disappointed we were not notified of significant renovations at the property in advance of coming. We arrived later in the evening and the place was awful with very limited facilities. I’m sure it will be nice when it’s finished. Would have been nice for them to tell us this was happening. £160 down the drain.

The AC is so loud, like the plane is about to take off.

Our first room smelled almost moldy. Moved to better, but not great. Booked hotel to use hot tub. No indication online that pool, hot tub closed for renovations!! The only reason we booked at this hotel. Hot tub!!!!

Friendly Staff

Not as clean as before

Very spacious, clean, and friendly staffs; close to almost attraction area.

The staff was amazing. My check-in was easy and fast. Great location, clean and safe.

We originally had two nights but the first night there were kids on the floor above jumping off the bed from 7:30 pm- 10:15 pm and there were also kids knocking on our door and then would take off running. We decided to not stay another night and told the front desk how disappointed we were in our stay and we refused to spend another night there. We were charged another night even though we didn’t stay there and it was $743 for 2 nights!!

This was an amazing stay from the second we walked in until we had to leave. The room was clean, the front desk staff made for an amazing and easy check in, the hotel was quiet and peaceful, the restaurant and bar was a perfect way to end every long day.

I didn't like the fact that I requested housekeeping and they never showed up. So, for my 4 day stay I never had housekeeping services at all, though I requested at the end of day 2. The bathroom sink was stained. A white window curtain has a red stain.

The room they downgraded us to was right next to a parking lot of 18 wheelers that had their generators kicking on and off every 15 mins and could not sleep mire than an hour or so at a time due to all the noise! I was more tired when we left the hotel than when we 1st arrived after driving for 10 hours straight through bsd weather. HORRIBLE experience.. never again. ZERO stars. This is not how to treat people. Do better.

Great staff.

Nice

The customer service was amazing! Everyone was so friendly and accommodating. The room itself was clean but the bedding was stained. We immediately called down for a new down comforter and duvet due to brown and yellow stains all over. The sheets had what looked like rust stain spots but we didn’t notice until we went to sleep. The towels had a really bad stench to them even though they were clean.

Excelente

The people who work there are very friendly and welcoming.

Stanley at the front desk was very professional and pleasant. The room was very clean and the bed soft. Great breakfast also.

Love the Hilton Garden Inn! Easy check-in, and front desk guy very nice.

Carpet in room was not vacuumed.

Very friendly, and clean facility

Wonderful

Nice stop over off I-10, sports bar in walking distance. Easy parking with rental truck and trailer.

We enjoyed our stay and will consider it in the future.

Good

Cold shower.

Only water available to drink on whole property was from bathroom faucet. No water bottles. Water fountain in lobby, broken. Water dispenser in fitness center, broken. Hostess was rude AF too. Was like we were troubling her when checking in. Troubling her when asking where we could find water. She had to pause her tv show and personal phone call at one point, and this clearly annoyed her too. So sorry.

staff was excellent!!

We booked a suite for our family of 5 to make the sleeping arrangements easier. We have 3 kids and one of them is a baby so we thought the suite would help keep baby seperated in a quieter room away from his wild brothers. Well, when we arrived for check in they told us that they were fully booked and had to downgrade us to a single room non suite with a king size bed…. All for a family of 5! The worst of it was they didn’t seem to be too apologetic whatsoever and gave us 2 complimentary waters!!!!! That was their way of saying sorry for inconvenience :/ I think we should’ve received a discounted rate

Everything thong was good

Quick check in and out. Very nice employees. Bed good. Hot shower. Good breakfast. Felt safe.

The room are horrible. They are old and dirty. Do not recommend

Our stay was really nice. Our room was very clean and comfortable. The only thing that would have made our week long stay even better would have been free coffee in the morning and a breakfast that did not cost $12.00 every morning. The staff was great and very friendly. We will stay again but please offer morning coffee.

Everything looked ok except for the bathroom cleanliness, or lack of... There was hair all over the floor and the tub/shower area. I wet a wash cloth and began wiping it up (it was late and i was not changing rooms) and the floor in the bathroom floor was so dirty that the wash cloth was brown with dirt. Hair and filth. Disgusting.

No one around when I checked out - Or tried to check out. Even yelled and screamed. Hot water was warm to cold. The phone was not plugged in. 1/2 roll of TP. Door had dirty grease marks.

The room was very clean, I could tell it was freshly sanitized and very clean. The bed was comfortable and the pillows were AWESOME!! 👏 Especially for the affordable price. PLUS- they sell wine by the bottle and 2 meals a day for purchase on top of a sundries section of frozen meals, beverages, etc. I will definitely be back. Thank you!!

Excellent, friendly staff, and exceptionally clean.

Average