Red Roof Inn Syracuse

WE NEVER STAYED AT THE RED ROOF INN WE NEVER STAYED AT THE RED ROOF INN IN SYRACUSE BECAUSE ON 4/27/26 we received an email STATING THE HOTEL WAS CLOSED AND THEY COULD NOT HONOR OUR RESERVATION!!!! On 05/06/26 OUR CREDIT CARD WAS CHARGED $128.10. WE HAVE REQUESTED A REFUND BECAUSE THE RED ROOF INN CANCELLED OUR RESERVATION ON 4/27/26 and WE NEVER STAYED THERE.

I did not like the fact that someone from the hotel called me and told me they closed down the hotel, one week before my date of arrival (Mother’s Day weekend), which was reserved back in February due to graduation weekend.

Very good

Expedia should have notified me the place had shutdown. Drove 500 miles with no place to stay. Not a good feeling to be left in the cold. If this actually gets read, I hope in the future you update your clientele with important info as changes are made.

Friendly people and polite No breakfast available

Friendly clean Location kinda far

It was absolutely terrible. It was advertised as a non-smoking establishment. Every room smell worse than an old bar ashtray staying in the room for more than one minute. My clothes had already smelled like it. The first room they sent me in the door didn’t even shut. I wouldn’t recommend this place. If it was the last roof available to put over somebody’s head a tent in the middle of the medium on a super busy freeway would’ve been a safe place to stay the night.

Clean and Comfortable No fridge, microwave, etc. extras

Value and nice room No coffee maker, refrigerator, or microwave.

Bad

hotel was closed when I got there.

The fridge and microwave were good The entire room and facility is in need of a renovation and upgrade especially the bathroom the shower didn't work properly and soaked the floor

Bad

No one at desk when arriving, had to call out for someone to check me in. Key failed to work in door, had to walk to lobby and call out for someone to assist me. Key worked but had to shoulder door to open. No phone in room to report TV not working, had to walk to report it not working. Told it would be fixed but never was. Room was only cleaned one day. Left room on Thursday morning, April 09/26 and told them toilet was not working. Came back to room late that night and found bed not made, toilet not fixed with strong odor from toilet because not being able to be flushed. Walked to lobby and had to call out for someone. Explained what I found and was told no one there to help till morning I immediately check out leaving two nights left on my reservation.. I think this RED ROOF INN should be investigated by EXPEDIA, Health Department, Fire Department, City of Syracuse and County and State investigators.

They let me do a late check out The window was broken and the door didn't lock right

Absolutely nothing. We ended up not staying the night. Everything. Place is falling apart and it looks like something out of a murder scene. The bathroom was so filthy with urine all over the seat and floor. Not clean at all

Bad

Private entrance Property was dirty. Broken bottles and garbage all over.

The blanket and towels were blemished, the toilet smelled like someone had vomited, and there was no hairdryer. I even found a cockroach. Overall, this is a poorly managed hotel.

No hot water. No bathroom amenities

Bath tub not clean

The rooms was dirty.The sheet was filthy and disgusting.And they look like they haven't been changed in months, that was garbage all underneath the beds.The roaches was crawling around.It was disgusting in your people are rude and disrespectful and very racist Nothing

The rooms was dirty.The sheet was filthy and disgusting.And they look like they haven't been changed in months, that was garbage all underneath the beds.The roaches was crawling around.It was disgusting in your people are rude and disrespectful and very racist Nothing

Nothing was as advertised

The location and price were good and the front desk gentleman was nice. The only things I have to say are petty but I'll add them anyway. There was only 1 tiny garbage can, not enough towels, the pillows need to need replaced (very uncomfortable) and the light above the sink didn't work. Told you they were petty, but would have improved our stay.

The place is quite run down. Traffic noise from nearby interstate. The bathroom was a mess, showed little evidence of having been cleaned before our stay. The receptionist was friendly, and the bed comfortable.

Very dirty , inside and out blankets were dirty and hair in the sheets was extremely grossed out blankets were stained

Found a cockroach in my bathroom. Had the most unpleasant smell in the room. Locks on doors were not very safe feeling. I propped chair under the door handle. TV did not work. Coffee maker in room but no supplies to go with it. I stayed for 5 hours and was out of there. I slept with my clothes on just in case

Weeds in parking lot area. Tub in room worn out. Elevator out of order. Didn't nee it but it's indicative. Inexpensive for a reason.

The room smelled of cigarette smoke, sheets had dirt stains, floors were uneven with paint stain, lock latch was missing, ceilings had stains on it. I would not recommend staying there

Filthy room along with cockroaches!

Awesome staff

There were a number of cockroaches. The staff was unhelpful. When I pressured them, I was offered a half night discount. Disgusting.

Buggs all over the bed

There were 3 different colors of mold in the bathroom, the sprinkler was completely rusted, there were little holes chewed out around the baseboards from god knows what, and the shower wouldnt drain. Just left and didnt stay the night.

they got roaches and mice soon as I walked in it was 8 dead roaches on the ground & a mouse trap right in the corner

Staff very friendly and helpful.

Roaches, smells of weed and something rotting. Did not feel safe or clean enough to stay.

Hotel was dirty. Had cockroaches, the tub was stained and looked like it had never been cleaned. The doors didn't work properly. The elevator was broken. To make it worse, there was a naked man and woman in a room with blinds wide open for everyone to see. We had kids with us and they saw them! Never staying in one of these hotels again!

Honestly, I am not one to comment generally. The conditions were borderline out of an oddball hotel horror show. Conditions were subpar to almost delinquent. Dirty tub,.dirty sheets,.mildewy shower curtain and a door frame chewed up by a dog. In addition, the elevators were completely not working and you can tell that was the case for months. The phone were also un plugged. Very Strange and uncomfortable.

My wife and I stayed on our drive to Florida. Facilities were dirty, old towel left in room by bed and garbage under the bed. Soap/ shampoo dispensers empty, no remote for the tv. Staff did get soap and remote when we asked for it. Rodent traps and insect traps all over in room. What looked like people living there were outside making noise off and on all night. Will never stay at a Red Roof Inn again.

It was dirty the management did not resolve my problem and I was charged for fees not explained in the site there were roaches everywhere and I have had multiple stays and hundreds spent I want a refund for 2 days as I have overpaid and card froze because of the charges no one has resolved my issues and I’m tired of the run around

Yes

The conditions were terrible. Found a cigarette butt on the side chair. The bedding was dirty. The room smelled like a pack a day. The tub was so filthy I decided not to shower in it.

Busy weekend in Syracuse. I didn't choose Red Roof. It was all I could find for the date I needed. The staff did their best. Had to get a new room as room door was jammed. Highway and airport noise was an annoyance. If you're used to high quality hotels then this place is not for you. If you're female and solo, look elsewhere.

Horrible experience

Gdhsjs

Twenty rings later and two tries no one answered at the front desk. There was no soap, body wash or shampoo.

Light bulb out over sink, toilet paper on floor behind bathroom door, strong air freshener smell. Nice spacious room

It was like a scary movie. Don’t recommend

Very bad hotel with poor cleanliness. Towels were substandard, dirty and mattress just had bare springs. There were dead bugs on the floor. Please stay away from this hotel as you will have a terrible experience.

Terrible smoking smell, cockroaches, no tv remote

Sink and faucet functional but broken, electrical outlet not working. Other items in poor condition. Staff very polite and helpful.

Our stay at the Red Roof Inn in Syracuse was horrible. The elevator was broken and we were on the third floor with a toddler. The first you notice on the front door was a dent from a fist. Looks like the hotel "fixed" the dent however you can see it clearly. Inside the room, there were more wall dents. The room smelled like cigarette smoke and there was no mini fridge. The worst part of the room was there was no door knob on the bathroom door. I know on their room amenities; a mini fridge was not listed. But a door knob on a bathroom door should be expected, not a room amenity. Will not ever stay at another Red Roof Inn again. Horrible!

Consideration of my husband’s ailments do face us a ground floor room

Good price and great location, it’s always our go to when coming to Syracuse

Great staff

Price of room was great. Actual room was in poor condition, holes in walls, stains on ceiling and dirty floor.

-Elevator was non-operational, had to carry heavy bags up the stairs -We were laughing at how visibly broken the phone was (the receiver looked like it had been chewed by a dog, the quick dial buttons were all pulled out, also there was no dial tone so it didn't work at all), pulled away the nightstand to see where it was plugged in, and that revealed a sticky liquid spill, food crumbs, and a German cockroach under the nightstand -Hand soap was empty, but shower gel and shampoo worked. Shower was hot and comfortable. -A/C worked fine -You have to hold the toilet handle down for a few seconds for it to flush, it doesn't flush right away.

Wifi worked great, friendly staff, nice house keepers

Friendly caring front desk employees nice house keepers

The only complaint was the pillows weren't comfortable.

Pet friendly I have service dogs that were accepted. Unfortunately there is a special event this week and I have to leave the premises because the hotel is booked and they need my room, kinda disappointed about that. Now I have to go to another hotel with my service animals.

Staff was very friendly, anything I needed for the room was taken care of. Had no issues with anyone room is very comfortable, shower pressure was good and good hot water.

Terrible experience. The room smelled horrible, the door lock was broken, and I felt unsafe I even had to use chairs to secure the door. The door was hard to open, and to make things worse, there were dirty underwear and socks left behind. I only stayed two hours before leaving. Completely unacceptable

Good

I arrived after a long drive just to sleep and continue on the next day. If I wasn't exhausted I would have left. The door lock was broken, there was NO soap, it smelled, and the air conditioner was extremely noisy. I have pictures of the soap dispenser and the door lock if. you would like to see that. Not a lot bothers me, but this was just horrible.

The heat started to smell like it was burning it had a bug infestation

Your hotel is the absolute worst hotel/motel in the entire world. I have never felt more unsafe! It’s so bad there. Wow

I got kicked because my son received a visit , and the maintenance guy was been noisy and make a lie . It's not a good place

Found a bed bug on the bed the floor was dirty everything was dirty

Very old and worn out property. Dirty facilities and reeked of stale cigarettes.

Didn't like that i had other people there knocking on my windows at 1:45 in the morning

Door hard to shut in bathroom, bathroom small as a coffin. Shower okay. Not ver clean, no complementary breakfast.

Door frame looked like it was busted. People hanging outside my window till 3 am. Filthy room.

do not stay at this hotel, is infested with bugs and cockroaches

The place looked so grimy from outside that I never went in

Room is ruff at best. Walls are torn up. Nasty chemical smell. Bath tub/ shower is nasty. Sheets were clean, and mattress comfortable. No coffee in room. Outside is dumpy. But it was avaliable and price was good

THE AIR IS FRESH

No reflection on RRI or staff…I checked in at 3am due to late flight. I had been in bed 10 minutes when there was a knock at the door. There was a 40ish woman with pink hair, she opened her mouth and complete jibberish came out for about 5 seconds, then she walked away. I stood there bewildered then double locked the door. Found out from Uber driver next morning back to airport that this hotel is used for extended stays. Bless’em!

Rochelle was very nice...place has septic issues

Noise

No rooms available except third floor and no working elevator. TRASH under the bed! Seriously.😒

Bed was comfortable. No tv remote. No ice bucket. No microwave as advertised. No refrigerator as advertised Ice machine was full of gross water. Grounds not kept up at all.

Shower water pressure was great.

Its close to the airport

We asked the front desk if we could change the room. The gentleman said sure, but the room on second and third floor are even worse! The only positive I can think of is the location, which is convenient and not too far from downtown. Overall just don’t even try your luck, spend some more money and stay elsewhere. I have never written such a negative review for any hotel that I have stayed in!

Room was clean but small and soap dispensers werent filled

Smoke smell

Do not book

I have no complaints. The staff is always helpful and every time I’ve stayed here, they have always went above and beyond for me and family. It is an older hotel but for the price and location, I will def make this hotel my first choice when staying.

The door was warped and you could see daylight around the door

Terrible beds had beg bugs

My room was clean, the beds were also clean. Overall the hotel is good enough; remember it is a 2 star hotel; no luxuries. Basic enough to spent a night while travelling. I would stay again there.

The rooms were dirty, the staff were on the phone talking to a friend while checking me in

Great

Never will go there again they have roaches. Left early because of it.

Good for getting off the road and travel portable

Overpriced for the room size the staff was a knowledgeable made you sign a form so you don't smoke cigarettes we left early in fact we were only there an hour and left

Door swipe didn’t work. Had to go to desk 3 times because I was locked out. Toilet flush VERY weak. Floor was sticky. No hand soap.

Room was clean. Amenities were on the basic side. Facilities in need of upgrade. Peeling frame around door. Soap, shampoo, lotion in dispensers on wall. Had to ask for towels after housekeeping had “serviced” the room - which was basically remaking the bed and taking used towels.

No soap and one room had roaches hair dryer did not work, pain peeling from ceiling in room.

The key did not work. When someone came they had to use a master. Once in the room, it had an awful smell. We were moved to another room where the fridge didn’t work, the water system was wrong, the tub was backed up.

Looks nothing like the pictures online. No screens in the windows. Two towels, air didn’t work. No remote for the tv… I could go on and on. We left at 1:00am

This property has gone fins hill progressively over the last few years . Had often stayed here in the past and it has never been so disgusting !

The hotel room was fine but they didn’t have any soap for the sink.

The service was very pleasant and the price was good. There are a number of convenient restaurants and stores nearby.

Staff was very unfriendly and made us feel unwelcome. Many issues with the property, room had an exposed outlet, card readers on doors wouldn’t work half the time or the door would get stuck in the jam if the card reader did work. There is no working phone in the office so there is no way to get in touch with the property unless you physically show up to the property and speak to someone in person. Nothing about this property is guest friendly, it is like they want to provide the least amount of amenities and security for guests while making sure they get every penny. Our room keys were deactivated more than once causing us to have to go to the office to get them reactivated. Would not recommend staying here unless in a state of desperation.

Considering that I spent five nights there with a dog, I found the staff wonderfully accommodating. Little problems were addressed immediately, I had all the amenities I needed and had a comfortable, quiet stay.

Bugs, stained tub, used toilet paper roll when we first checked in, broken toilet bowl, fridge wasn’t working, someone tried to come into our room in the middle of the night.. awesome 👍

Bed bugs. Front staff said first two floors were "closed for renovation." There were no construction trucks. The lot was nearly empty. The allergic reaction I am having right now indicates an advanced infestation. It is just not worth it.

I reserved my booking and when i arrived they informed me that the system was down and i cant check in..they told me that I would not get charged but its been 4 days now and ive been charged with no response from them.

Our room was infested with roaches. We left 1.5 hours into the stay and found another hotel. Reported to the health department who visited and confirmed the infestation. Requested a refund but haven't heard anything.

I could have given this an extra star but they did me wrong right from the beginning. I have mobility issues so when at a motel I always ask for a downstairs room so it’s easy to pack and unpack during my stay. Tonite I was a senior woman traveling alone. The large motel, with around 120 rooms on 3 floors, had EIGHT cars in the parking lot at 7pm. But they somehow had NO rooms on the first floor. Or near the office. Which was complete BS. So the facts that the room was a bit dirty and the elevator buttons don’t light up so I don’t know if it’s going to go at all and the elevator is in a dark passageway and there’s no breakfast and no coffee in room and no Kleenex and no microwave and the remote to the tv only worked rarely and the parking lot was still icy where people had to walk around their cars all became BIG issues instead of small annoyances. I needed to get to my truck at 1:30am and not only was the outside hall completely pitch black, the elevator did not work at all! The heater/ac made a loud click, once every second, ALL NITE LONG! And it took 4-5 tries every time to get the door handle to open. I told the front desk lady when I checked out and her reply was, “Yeah, well” followed by a shoulder shrug. She swore the elevator had just passed inspection but they keep the paperwork in the office instead of in the elevator. I’m calling Code Compliance tomorrow. Red Roof Inn has lost a lot of my confidence and loyalty after this visit.

The bathtub was such a terrible design. It was angled poorly and I nearly slipped twice and almost broke my neck. There was also no body wash or hand soap, so that was gross. We felt like we couldn’t wait to leave and get as far away as we could on a 1/4 tank of gas.

Staff very respectful, friendly and helpful

The room was dirty and outdated. There was ONE hand towel, nothing else. On the bedcover, there was a human hair, an eyelash and a PUBIC hair! DO NOT go to this hotel.

Parking gratuit, pas de petit déjeuner mais café gratuit le matin à la réception. Accueil rapide, personnel sympathique. Malheureusement, la chambre n’était pas très propre (nombreuses traces sur la literie, murs sales…), les distributeurs de savon et shampoing étaient vides… Le pire est à venir, âmes sensibles d’astenir… J’ai arreté de compter à 15 le nombre de cafards que j’ai tué, la chambre en été infestée… Innadmissible pour n’importe quel hôtel qu’il soit de luxe ou simplement un motel… La chambre était la 315, j’espère que le necessaire sera fait pour que cela ne se reproduise pas pour d’autres clients… La literie était confortable (il n’y avait pas de cafard dans le lit, seulement sur les murs et les meubles, heureusement…). Le wifi est fonctionnel. Ca n’est pas ma première visite dans un RED ROOF INN mais je suis vraiment déçu du manque d’entretien et d’hygiène…

Had some crackers in a bag my son was eating from and I found a bug crawling into it… possibly an ant? I just closed the bag and threw it out. My only complaint would be the pillows. Extremely flat - 2 on top of each other barely equaled a normal size pillow.

1st room had an inoperable door lock with no security latch. Not immediately repaired. 2nd room had no water at the lavoratory with parts on the floor. 3rd (and final) room had a faulty toilet tank level valve which was repaired quickly.. Manager agreed to a partial refund but travelocity was unable to reach to verify and therefo re subsequently no refund was issued. Obviously, i can't recommend this facility nor travelocity for any future relations. PS: towels for the 2nd guest were extra $.

Front office staff super! The room is fine, the parking lot well lit. I felt taken care of but the place is a bit run down.

Safe

Not clean, many devide broken, not well served at all

This place should be shut down i would like a refund. We had to get another room there was roaches in my room

Accommodation

Very accommodating

Location convenient but room was tired looking, and smelled so strongly of cleaning chemicals - almost hard to breathe. Would not stay again.

Cockroaches in the rooms, doors that wouldnt close to the bathroom, trash under the beds from previous guests (waterbottles, food wrappers), blood on the dingy sheets from what looked like needle injections, no sheet replacements at 930pm because they all needed to be washed no extra clean blankets also only one staff member on the premise, sketchy people all around…. Do NOT stay here. They dont even answer the phone. The BBB needs to shut this place down

Arrived late in the day. Was assigned a room which was occupied and therefore couldn't get in. Was assigned a second room which we got into. Decided I wanted to bring the car closer, but when i tried to exit the room the inside handle broke. I tried to reattach it to the spindle but failed. My wife then climbed out the window and went to the desk. If she had not been able to get out the window we woould have been stuck there forever!! We were then assigned a third room which had only a hand towel for the two of us. At 1:00 am it was very agrivating!!!

Check-in was a nightmare - took 40 minutes to get into my room because both key cards did not work, not once, but twice.

i wish i could upload photos to show how the property had roaches and bed bugs which caused me to check out extremely early. not to mention, the cleanliness of the rooms. check in staff was unpleasant, and had a attitude. check out staff wasn’t even behind the desk and didn’t seem to care about the quality of my stay. WOULD NEVER STAY HERE AGAIN. traumatized is an understatement.

Too many bugs and they gave hand towels for bath towels

Not happy

Bugs in room. Super bare bones. Awful bed, awful lighting. Would not recommend.

We are sleeping and the cockroach is walking on top of you and everything else, the bathrooms and air conditioning is throwing water everywhere in the bathroom and the room. Worst hotel I have ever been to.

I told my fiancé I would be leaving my first ever review, it was THAT bad.

I immediately didn’t feel safe. The front desk clerk was very polite and understanding.

One of the worst hotel experiences I have ever had. Bugs in all of the rooms as we tried to switch rooms to see if it was any better. Sheets had not been changed since previous guests were there. Brown stains on all of the towels. There were people, loitering, harassing other guests, checking in. In all, it was disgusting.

Worst hotel ive ever stayed in. Only 1 pillow per person, it was flat and smelled. No air conditioning. I didn't sleep the whole night!

Nothing is unique about this place, this is hole in the middle of nowhere!

To open the door, you had to throw your body into it. There were holes in the blanket. Lighting was awful and most had no covers. There were cockroaches in the bathroom and sink area. They ran out of towels, so we had to go to the front desk to even get 2 (none were in the room). Stains in the shower/tub. Uncomfortable beds and pillows. The only nice thing was they offered a full refund because of the bugs. Never again!

20 cockroaches in the room, had to leave the hotel and get a room at a different hotel